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Internet provide
My internet service was transferred to another company following the sale of my previous provider’s customer base.
After the transfer, the service functioned for approximately one week before I experienced a complete loss of connection. I have now been without internet service for over 84 hours.
I have attempted to contact support team on multiple occasions. However, I have only been able to reach them via email, and despite repeated attempts, I have received no response.
Where do I stand? Can I just swap suppliers? I’m in contact still.
Comments
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What company is the ISP and what do their T&Cs say about loss of service?
Things that are different: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0 -
Welcome to the forum.
As above, which company were you with and who are you with now?
Also, this thread might be better on the "broadband" sub-forum.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
No you can't just swap suppliers.
Life in the slow lane0 -
Read your contract, if its been well worded it will allow them to novate your contract to another supplier without needing your express permission nor giving you a right of cancellation. Therefore your cancellation rights will be exactly the same as they were previously, some do have a termination right after X days of no service but it's a bit difficult to read your contract from here.
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I'm guessing that's 48 hours rather than 84? As above, what does the company say?
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I was with octaplus, they sold customer based to the onebroadband
octaplus had great customer service always available on phone, one broadband you can’t call anyone it’s a automated message and you leave a voicemail.
Internet been down since weekend, still down. No response from anyone.0 -
That was back at the end of March, though? Not this week.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
Some of the comments on that thread suggest an ongoing issue as noted in the link to TrustPilot reviews (and replies)
Things that are different: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid1 -
Trustpilot complaints do seem to embarrass them into responding. The migration looks like a complete shambles
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