Vodafone for Broadband - experiences?

MarzipanCrumble

My contract with PlusNet is nearly up and thinking of jumping to Vodafone. Broadband only, FTTP, live in a city suburb.

Deal is approx £4 less per month over the 24 month contract.

Anything I should consider?

flaneurs_lobster

You'll get two types of reply

• people who have had years of trouble-free service and who are pleased and satisfied with their purchase decision
• people (like me) who had dreadful service and who wouldn't touch them again with someone else's

Maybe dig through the OFCOM customer satisfaction survey for a more objective view

https://www.ofcom.org.uk/siteassets/resources/documents/phones-telecoms-and-internet/comparing-service-quality/2025/comparing-customer-service-report-2025.pdf?v=397528

oldernonethewiser

I've got friends who think they great and have had no issues.

Long time ago they were my least favourite company owing to their customer service. Then I encountered O2 who moved into the No 1 slot.

Gonk1967

Went across from Virgin Media at the end of April. Touch wood, no problems so far.

QrizB

I'm with Vodafone now and had a previous contract with them earlier this decade. I haven't had any problems but then I've not really had to contact their Customer Service much.

I'm happy to accept that other people might've had terrible experiences with them, but that's not mine.

JSmithy45AD

Tried to switch to them twice over the years and they messed both up and I'm not sure I'd ever try again. Does that put me on the fence?

forgotmyname

Switched between Plusnet and Vodafone several times and mostly it's been fine but one switch lost my landline
number that I have had for a very long time. Luckily we got the number reinstated but we did have slightly more
downtime on the broadband side than we get/got with Plusnet. It's not a huge amount and mostly between
1am and 2am where most people may not notice, just happens that I am near the router at those times so
notice fairly quickly. I wondered if people worked in the exchanges at that time thinking it will affect less people?

Thinking of going for the 1600MB package and only EE and Voda offer it in my area but Voda is more expensive
so it looks like it will be EE but I would have gone with Voda if the price was right.

MarzipanCrumble

Thank you all. Customer Services - not really used in all my switches other than changing from FTTC to FTTP. Even been with TalkTalk who were OK but many years ago.

My beef is the 24 month contract which has both pros and cons (if you have problems you are locked in) and the totally profiteering 'inflation' increase in April which I really do not see the reason for, especially as it is way above inflation. (Plusnet and Vodafone = £3-4 increase per April over the contract as do most of them - and yes Zen = no increase but starts at higher premium).

Did think about Sky - BUT been with them for TV and really, really don't like them for anything much.

Famau

Might I also suggest going through topcashback or something like that. usually extra incentives offered. I've had vodafone and been pleased with them.

The_Groat_Counter

https://forums.moneysavingexpert.com/discussion/comment/82158253#Comment_82158253

Also have a look at Topcashback Compare Broadband as well. As well as cashback and possible incentive like vouchers / gift cards, the prices offered can sometimes be lower too.