Trying to leave talktalk

paul2louise

So TT are being taken over shortly by utility warehouse. I got an email saying that I can leave now before 31st may penalty free. Well that's what email says. I looked at Vodafone and went thro the first few steps to see what is available. I got a email from TT saying my transfer is happening and I will incur a charge of £64. So over an hour on chat being transferred I am no clearer with what's happening except I said cancel the transfer until I know for certain what is happening.

Has anyone else looked to cancel before the old contract ends and had any problems. I don't trust emails as I had previously mislead by sky offering and withdrawal offers because they made a mistake

"We’re here to help

If you’re considering cancelling due to these changes, you can change or cancel your broadband and home phone any time before 31st May 2026 without paying any early termination fees. Just contact a new provider to switch, or to cease your service entirely, contact us at"

Screenshot_20260430-125922.png

benny5

As a TalkTalk customer of many years I've not heard anything.

Anyone know the source of this proposed merger/take over?

benny5

https://forums.moneysavingexpert.com/discussion/comment/81982932#Comment_81982932

Broadband ISP TalkTalk Moves More Customers to Utility Warehouse - ISPreview UK

Just found the above though not sure how it will impact on my current contract.

QrizB

Anyone know the source of this proposed merger/take over?

As far as anyone can tell it's not a merger or a takeover. It's just TT shuffling some of their "non-core and legacy customer base" off to UW.