Am I being too suspicious? (VirginMedia)

Salamat

I'm getting to the end of my VM contract, with a month or two, to go. This morning I got their emailed bill through and for some reason it was 1d higher than normal, which made me take a look and found…

Package changes: £0.01
You've made some changes since your last bill. To view your latest package and see a full breakdown of what has been added / removed, please use the red 'view this bill' button above to sign in to My Virgin Media.

I haven't made any changes! Checking the account, I've mysteriously been switched from M125 to M250! No emails, no new contracts, nothing!

When I queried it with them (FB Messenger) their response:

"We're sorry to hear that you've been upgraded from M125 to M250. We appreciate your feedback and understand your concerns. We'll ensure your feedback is noted and considered, and we'll do our best to prevent this from happening again."

My suspicious mind thinks have they tried to sneak this in…

a: To get me used to, and wanting to keep, a higher speed?
b: When it comes to giving me a renewal price, they can base it on the M250, rather than the M125?

Anyone else experienced this?

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/6680471/am-i-being-too-suspicious-virginmedia

Do have an O2 mobile contract, that activates Volt(sp) which doubles your BB speed and gives you double data on the mobile.

Otherwise, you'd have to ask about a renewal price and see. You can always switch.

Salamat

Thanks for that. (I do have a GiffGaff SIM, which uses O2, but I doubt that would qualify)

It's not so much the renewal cost I'm bothered about at the moment, it's more whether VM are using dodgy tactics! (Especially since they were recently fined for their policies!)

Ectophile

Check they haven't stuck you on a new 2 year contract, because you upgraded.

Salamat

https://forums.moneysavingexpert.com/discussion/6680471/am-i-being-too-suspicious-virginmedia

Renewal came up and I raised the issue of why I was switched from M125 to M250, without being asked, or told about it. Apparently they dropped the M125 packages!

Why on earth wouldn't they take the opportunity to make a 'selling point' of it saying "we're giving you a FREE upgrade from M125 to M250"! 🤷🏻