Switched from Plusnet to EE

nigelf1234

Hi. I switched recently from Plusnet to EE broadband due to digital switchover. Have found WiFi very poor after switching. Can i swap to another provider or will I end up with a lot of cost to end EE?

TadleyBaggie

How recent?

Smith2001uk

Hi,

When you say WiFi do you mean the signal range across the house has changed and got worse? If so you have probably been sent a new router which isn't as good/defective.

Or do you mean…

You only connect to the router to get onto the internet via WiFi and as such are saying the "very poor WiFi" is actually the speeds you are receiving from EE?

to be safe have you plugged a laptop in either an Ethernet cable directly into the back of the router and ran a speed check?

fatbelly

We had the same transfer and have ended up with better wifi.

flaneurs_lobster

What router have EE supplied?

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82189555#Comment_82189555

WiFi doesn't 'take time to settle down', it either works or it doesn't (or at least not very well).

Neil_Jones

https://forums.moneysavingexpert.com/discussion/6689015/switched-from-plusnet-to-ee

which one of these do you have?
https://ee.co.uk/help/device-help/compare-our-smart-hubs

And which Plusnet router did you have before? Was it the Hub One or the Hub Two?

The Plusnet Hub routers are repackaged BT Home Hubs - The Plusnet Hub Two is a BT Smart Hub and The Hub One was a Home Hub 5 in new colours.

The EE Smart Hub 6 is BT Home Hub 6 in different packaging, while the Smart Hub 7 seems to have no BT equivalent.

iniltous

Your migration to EE from PN (to maintain a telephone service which Plusnet no longer supply ) kept the same terms and conditions you had with PN , so you don’t pay anymore with EE than you did with PN , and the minimum term you agreed with Plusnet was maintained with EE , so you are not penalised with a longer term , but this also means your obligation is maintained, so if you decide that the EE ‘WiFi’ is inferior to PN (even though the EE router is far superior to the PN one ) and you want to leave , then early termination charges will apply if you will be quitting before the minimum term expires.

forgotmyname

We just switched from Plusnet to EE and it went smoothly, the fitter did not know about networking but
that was not his job. I said just swap the 1GbE socket for the newer 2.5GbE one and I will do the rest.

He swapped the box and made a call and within seconds the lights showed it was all done. In and out in less
than 15 minutes. We have the tall square Smart Hub Pro 7 Router and the WiFi is excellent.

Maybe your unit is faulty or try contacting them to see if you can get an upgrade of the router. It does use a bit
more power though. Not huge amounts but it's got several WiFi options. Main WiFi and another for older devices
and then the Guest WiFi. Nice bonus I did not know about the legacy WiFi option did not see that mentioned.

wongataa

https://forums.moneysavingexpert.com/discussion/6689015/switched-from-plusnet-to-ee

WiFi isn't anything to do with your EE/Plusnet. As long as you are getting the correct speed where the internet signal arrives at your home then everything is good as far as EE is concerned.

Any wireless signals are affected by the router, router placement, building construction, sources of interference (mainly WiFi networks of your neighbours but can be other things), the placement of the WiFi receivers.

You are free to buy your own wireless networking kit to improve the WiFi in your house. Your own kit can be used with any internet supply.

flaneurs_lobster

WiFi isn't anything to do with your EE/Plusnet. As long as you are getting the correct speed where the internet signal arrives at your home then everything is good as far as EE is concerned.

In which case why do EE supply three different routers?