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Virgin Media Sky Sports Pause money taken (June 2020)
I had Sky Sports Pause applied to my VM TV package but still had to ring them each month as the £22 credit was not showing on my bill. Despite doing this for the May 2020 bill and assured that a Credit will be applied, they have today taken the excess £22 by direct debit. Managed to ring them and they said the Cr was…
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Tv licence payment
I tried to set up a direct debit online but couldn't because a previous direct debit had failed. I telephoned TV licensing to explain I had been experiencing some financial troubles but was sorted now and would like to set up a payment plan. However this option wasn't available. The only option was to pay the entire year…
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Overpaid TV licence - can I claim back more than 2 years?
We have accidentally been paying for a TV licence on a previous home for more than 2 years. Has anyone had success claiming back the charges for longer than the 2 year period allowed via the online form? If so, how? Thanks
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Pre installed Appson smart TV
Apologies in advance if this question has been answered elsewhere, I don't watch any live TV so I don't have a TV licence, however I've been given a TV with pre installed apps like BBC iplayer which cannot be deleted, so if I do get a visit TVL how can I prove I don't watch iplayer, also I'm sure I've read that I don't…
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Charged on mobile phone scam cannot stop it
Dear Martin My partner has been scammed and is charged every evening at 18.40 to his mobile bill he has been in touch with his provider to be told it is a third party nothing they can do he has asked for the number to be blocked it's not happened he has tried to txt the number to stop and that just says txt failed please…
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Freeview - Important channel broadcast changes
From 22 June 2020 changes are being made to the way some channels are currently broadcast. Following a decision by Ofcom to make more bandwidth available for mobile data, and after discussions with channels impacted, the transmitter operator Arqiva has chosen to stop transmitting services on some specific airwaves.…
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BT Loyalty discount - is this common?
Hello all. We're with BT and I've just found that we have an upgrade option for unlimited anytime calls to landlines that would only cost £1 a month as it comes with a BT Loyalty discount of £8. I've never seen this discount before, though it is true that it's been a long time since I last went into the upgrade part of the…
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10,000s of Sky customers to be hit by TV and broadband price hikes from August - MSE News
10,000s of Sky TV and broadband customers will see their bills rise in August - though if you're affected you may be able to leave penalty-free or haggle down your bill... Read the full story: '10,000s of Sky customers to be hit by TV and broadband price hikes from August' Click reply below to discuss. If you haven’t…
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E-mail address for Plusnet CS?
PN are not 'there for me' - need to sort out a new contact via a discussion.
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Guide: How to speed up your Broadband, cease your Landline but keep your number & save money!
Hi, I'm a long-time reader and returning, from long-ago, member here. I've started writing an independent guide to the above which I've implemented myself but rather than being presumptuous, is there any actual interest - and is it allowed by the MSE forum moderators / rules? If there is, I'll get the guide finished and…
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Removing an obsolete phone line
My house used to have two phone lines but one is not used anymore and is dead. Can I just cut the wire off or do I have to disconnect it. I have traced it back to where it comes out of my wall. The broadband and phone I presume are all in the same cable going into the house then a seperate phone line comes out(dead) and…
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Humax Freesat 1010S Tuners
I've just bought a Humax Freesat 1010S and not sure if both tuners are working. On our old Humax Foxsat both signals had % showing on each. On this 1010S it only 'looks' like one is working as only tuner one has the 100% sign. It also says Freesat box connected with one cable but it does have two connected, as did the old…
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No issues,
Not sure how to delete this post.
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Currys
For two days now I have been trying to contact currys yesterday from 9:30 I was on the phone for over two hours waiting a woman answerd and asked how she could help me I told her that my tv has an intermittent falt where it will just go off and I have to unplugging it for a while to get it to come back on she asked when…
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TV licence
Hi, I have cancelled my TV licence, I do not watch any of the terrestrial channels or the BBC iPlayer. All my TV comes over the internet company is based in Spain, am ok.
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Sky refusing to cancel elderly parent's contract after long term hospitalisation
I have been paying my father's Sky TV and Broadband bills for over five years. He is eighty-nine and earlier this year, the contract was downgraded to save costs. However, six weeks ago, my father suffered a stroke and will now no longer return home. The house is empty and nobody is using the Sky services. Sky refuse to…
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TV license
Hi, I brought a house in January and we are currently renovating the property so there are no TVs in the house. TV licensing have been relentless with their letters (which are quite threatening) telling us the implications if we do not pay. However I've read on this site that you do not have to pay the tv licensing fee if…
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Returning goods
I recently ordered a phone from a large network and they sent me two of them. I have informed them and they are sending a prepaid package to return the second phone they sent be accident. What legal obligation do I have to send the phone back? Just curious.
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VM landline number not transferred and now lost - What would be reasonable compensation?
When ordering our new broadband and landline service with Virgin Media, we requested that the landline number was transferred. This was confirmed before installation and according to their normal process should transfer within 10 days of the service going live, but due to errors in their processing it has not happened and…
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What to spend pay as you go credit on?
I got just over £9 on my pay as you go Giffgaff number which will be lost if not spent by Tuesday due to me transferringthe number to a different operator.I do remember that some companies accept the payments wit mobile phone balance but none come in to mind.I would rather spend it on something that can or may benefit me…
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