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Landline Fraud Protection Charge
Please forgive me if this post isn't concerning a usual topic but I literally don't know where else to go for advice. I have a landline/calls package with a small provider called Adept. Recently they sent me an e-mail saying that from the 1st January they are introducing a charge of 94p per month that will allow them to…
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Free Phone Calls using Amazon Echo Devices
Apparently, since June, it's been possible to make free hands-free calls from an Amazon Echo or Echo Dot to UK Landlines and Mobiles at no additional cost (to your existing Broadband charges). The calls are placed via your Wifi and Broadband connection and do not require a landline. You do need a UK mobile phone to…
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Question about TV licence
I can't find anything on this. If I use the TV only to keep burglars at bay when I go out, and only the cat is watching, do I need a license?
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Sue or Ombudsman?
For over a year Virgin Media have been charging me for a second Tivo box which they removed in July last year. I have written to them four times but have not received a reply. I now have two choices, complain to the Ombudsman (CISAS) or take them to the Small Claims Court. I am in favour of taking them to court, but fear…
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Talktalk call package price increase
I just effectively got this next increase cancelled by pointing out that I am on a fixed price contract for 18 months. Talktalk will say that the fixed price is only for the Broadband, but as they don't itemize their bills, that won't hold up in court. It may only be £2 a month but the the same package was only £5 a short…
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DMTech TV and Sony VTX-D800U Freeview Decoder
I'm trying to set up a DMTech TV to work with a Sony VTX-D800U Freeview decoder. The Sony VTX-D800U remote can be programmed to operate most televisions, but unfortunately DMTech is not listed in the Sony manual as a supported manufacturer. Has anyone found a 3-digit code for the Sony remote that will operate DMTech…
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Smart TV and Sky problems
I just unpacked a newly delivered hisense h50b7300uk, connected all - great. Turned Sky on, menu came up but can not select any channels to actually view as a msg comes up on the telly asking to insert a viewing card. Any pointers how to fix this? Viewing card is in the sky box as I literally unplugged it from one TV into…
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Custom / Specific Landline Number??
Hello there, hope you all are having a wonderful Friday in this festive month of Christmas. I was wondering if I could perhaps, choose a custom landline number of my choice? I want to specifically get in contact with someone who has access to the Openreach network, so they can allocate me the number and sign me up to their…
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Question about Virgin.
I can't seem to find out so am asking on here. Do we have to have a cable from the modem to the Virgin TV box? We currently have Sky HD+ box and it connects to the modem using Wi-Fi. Can the Virgin box do the same? Asking as the only phone socket is in the downstairs hall and our sitting room is upstairs on the other side…
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Repeated nuisance calls from National Survey
I am the subject of repeated calls from various people claiming to be National Survey. They call from a mobile phone number. Anyone know of any company called National Survey because I haven't? Each time they are adamant to ask me three questions but they won't get to the point. I'm curious to know what do they hope to…
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Tv picture pixelating
I have Talk Talk you view but since my original box broke and Talk Talk sent me a new one my tv picture pixelates, not all the time though! I contacted them and they sent another one and it was fine for about 3 weeks and then it started pixelating on Friday and Saturday nights now it is happening more often, according to…
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Now TV new customer?
Does anyone know if my husband can sign up for Now TV as a new customer if I cancel my Now TV account, which is setup with my details? Obviously the address would be the same Thanks very much
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Panasonic TX-49FX750B Remote Control Sensor
Hi, I am considering getting a Sonson Beam soundbar for my Panasonic 49@ TX-49FX750B TV and unfortunately the soundbar height comes up approx half way across the bottom bezel of the TV. Does anyone know where the sensor is located for the remote control? The Red/Green light is in the bottom left corner but unsure if the…
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One for readers in the Republic of Ireland: 1850, 1890, 076, 0818 price changes.
On 1 December 2019 the regulations on call charges for non-geographic numbers in the Republic of Ireland are changing, ending a long running scam. From that date, calls to non-geographic 1850, 1890, 076 and 0818 numbers MUST be included in call allowances on the same basis as calls to geographic numbers. Outside of…
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Charged line rental but no line installed
Hi, I'm after some advice if possible... I've been with virgin at my current property for 5 years, paying line rental at £19 a month. Due to high mobile costs to 08 and 03 numbers I bought a landline phone only to find that they haven't even installed a phone line to my property. Virgin at first denied this would be the…
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Vodafone are having my life! Please advise.
Hi all, Last year I took out an iPhone contract with Vodafone for £36 a month. I then noticed a few months later they were taking out double each month (£72 a month) and I contacted them. They apologised and said the account had been set up incorrectly including the deal I got with Mobile Phones Direct and they would…
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Help with leaving virgin media
Hi! Does anyone have experience in how the final billing works with Virgin media? We cancelled on 23rd Oct and were informed that we would be disconnected on 22nd Nov which I can’t check actually did happen but when i log in online it says no longer a customer so I assume it is okay. We had a bill issued 23rd Oct with…
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TalkTalk TV Boosts not Working + Other Issues
I cancelled my Sky TV as they wouldn't give me what I considered to be a good deal. I now regret this decision. I ordered TalkTalk TV when I gave Sky my 30 days notice and asked them to defer the start of the service for 30 days. This is where the issues started. Having already processed the order, I was told the service…
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Virgin media is this right ???
We have moved house, VM were informed and we were told connections would be disconnected on completion date (15-11-19)....they asked if we'd like to take the package to the new property, but as it's out in the sticks they don't supply....we told them this they checked and said yes we were correct. So obviously VM can not…
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How long for a refund to be processed by the network provider Three?
I ended my contract with the phone company Three and got a letter saying my account was in credit so to phone up to arrange money being refunded. I phoned them and woman on phone said it would be refunded in 3 days. It was monday at 17:40 when i phoned so should the money be in my account today already or will it be in…