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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.1K discussions 187.3K comments Most recent: Broad not working by iniltous Today at 5:07PM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 526.5K comments Most recent: Anyone still on the completely free RWG plan? by ScratchyCat Today at 7:26PM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.9K comments Most recent: Sky TV Competitors by GrubbyGirl_2 30 June at 7:20AM

Miss Sold Airtime Contract
Hi, I bought a phone in December under the illusion I was buying just the phone, not airtime, this was told to me but the representative. Turns out that wasn’t the case, and I’m facing being £195 out of pocket because of this. I have complained to 02, but they have upheld their side, waiting to hear from the Ombudsman. Any…
BritBox streaming service goes live - here's what you need to know
BritBox streaming service goes live - here's what you need to know...Read the full story: 'BritBox streaming service goes live' Click reply below to discuss. If you haven’t already, join the forum to reply.
SIM only confusion
I am on Vodafone on a 2 year contract. I pay £30 pm with 25g data. I have asked them for a redemption figure this is £38. I have seen a sim only deal with Vodafone after cashback etc with 60g for £14 pm I want to switch to this, is this something I can do easily? Seems to good to be true
How to escalate Sky issue. One of their engineers broke our system...
Live in a small block of flats with a communal system and one of my neighbours was having sky installed. Since then my sky has not been working. Sky have said they can't send someone out for two weeks. I don't find this acceptable as it is their engineer who has broken the system and feel they should rectify the fault…
Merged: Pausing SKY sports subscription
This discussion has been merged.
Replacing landline with mobile number but keeping existing hand sets?
This is probably a dumb question, but is it possible to get an adaptor that has a sim card in it, which can then plug into an existing IDECT house answer phone (replacing the cable from the land line)? I am trying to find away of replacing a land line with a mobile sim, but keeping the traditional phones the house already…
BT broadband cancelled and watching sky cinema
Hi All, Has a homemove with BT but had to cancel on Thursday as the move was postponed due to civic 19, BT went and cancelled by connection after I said not to. currently have no broadband and waiting in a 4g mini hub from them. If I were to buy sky movies when would this activate and do I need a broadband connection to…
Sky Q questions.
Looked but can't find the answer on Sky. How does Sky go work? Can I use it in my own house to watch things? Next how much does multi room cost, is this one off for a mini box or a monthly add on to my subscription?
Netflix cutting streaming quality
According to the latest news Netflix are planning on reducing the bitrate of their streaming service in Europe for (at least) the next 30 days in order to reduce data consumption. One thing they haven't stated is whether they plan on giving it's customers a refund due to the obvious reduction in picture quality that will…
Disney +
I subscribed to Disney+. I couldn’t find the app on 2 smart tv’s. Went on Disney chat line. Turns out neither of Panasonic, or hisense smartT are compatible with Disney+. Soo poor. Disney can’t help, blame tv manufacturers, only suggestion is to buy a chromecast. Would not reduce subscription cost to counteract the…
Renew T.V.license if over 75?
Just had e-mail to renew ,Last 2 years free as now78,have read that this is delayed til August? Impossible to contact via renewal site. Gives me 24hrs to pay!! Is this correct?
Nowtv seems to be struggling to cope
Multiple reports on downdector and elsewhere that many customers unable to log in and getting " well that didn't go to plan " error messages
BT openreach stops broadband and landline installation during covid 19
That involves a home visit ( most don't need a visit if you have a BT master socket) . Exception for at risk and vulnerable https://www.bbc.com/news/technology-52021756
Getting hold of BT
I arranged to move from BT phone to Virgin on 17 March, Virgin were to come 2 April to connect me. On 19 March I called BT & Virgin to cancel the move as I could see lockdown could leave me without a line altogether. I've had no email from BT confirming I'm staying with them and my bill dated 23 March is calculated…
Virgin Media - Leave and rejoin
Myself and my partner have recently moved in with my mother and I looked over her bills. What I discovered shocked me. I thought, as agreed that she was paying the £56 all in that I had agreed at the start of the contract. What she's actually paying is between £70-80. She's still on the same old "mix TV" package, she…
This Is Your Life
Was just thinking recently, whatever happened to the program This is your life, and wouldn't it be great if they could bring it back? Who better to present it than Ant and Dec? Any thoughts?
TV Licensing - YouTube
Do you have to pay for TV licencing if you watching YouTube movies or other videos?
Conference Calls
My landline is with Talk Talk, I recently took part in a Conference Telephone Call using my landline via "Powwowwow" who advertise their charges are around £3.50p an hour --I have now found out the bill for just over one hour was £12.83 --can anyone recommend a cheaper way to make these type of calls ?
How do I email NOWTV
For the past few days when we watch NOWTV the picture cuts out for a fraction of a second every few seconds. The button on the website for live chat isn't working and I can't get through on the phone. We've watched DVDs with no issues so it's not our TV. Can anyone tell me if there is an email address I can use to contact…
Contact Sky Impossible
I purchased a subscription from Sky as part of their Black Friday deals but cancelled a few days after they installed the QBox. I returned the item using their own postal package and sent it using Collect + (on of the options they gave me). A few weeks later I got an email stating they were going to charge me £100 if I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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