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Dispute over Virgin Media Final Bill
I rang Virgin in late January this year to request an early termination fee for my contract which had until May to run as I wanted to join Sky. I was quoted an amount, but I had to point out to the person on the phone that that didn't include the bill for February which was due at the time I rang, so when we added that on…
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Virgin media consistently taking too much money?
Hello, For the 3rd month in a row virgin media have taken too much out of my bank account (I pay via direct debit). I have a deal to pay £33.50 every month and have just checked my bank and they have taken £107!!!! I am a single parent of three children, and that was to buy my food shop for the next 2 weeks! I rang them…
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SKY
I don't seem to have any luck! - been with Sky TV and Broadband for approx. 25 years and always paid top whack - phoned up a few times to get a better deal with no luck and eventually said I wanted to cancel as they were wanting £150 per month - they put me through to the cancellation department and the lovely guy(not)…
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Cancelled sky no loyalty discount
My wife has recently lost her job and I have had to tighten our money expenditure. As such I contacted sky effectively to cancel but also to see if they could help in some way with discounting our bill. We had the basic 8mb broadband telephone and entertainment pack with box sets and Netflix for £52 a month which was more…
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Sky Bill Date change
I changed my payment date last month and noticed I've been charged an additional £17 which Sky billing department say is normal and will not be refunded. I havn't paid any less in any month. Am I the only one who thinks this is ludicrous? Or is this normal practice?
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Tv licensing
Hello , at the beginning of feb I had a tv licensing lady pay me a visit as I had missed my December payment, we sorted a new direct debit out & she left , tonight I had a phone call it was a lady saying she was from tv licensing & could she ask a few questions, I agreed & she asked my name & address , then asked if I…
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Cancelling Sky Contract.
How can I cancel a Sky contract I am stuck with until October? I want to change to Virgin Media they are half the cost?
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How to call 101?
Calls to the police non-emergency 101 number will be free in all cases from April 2020. Ahead of this change, there are some providers who have already made these calls free. These include all giffgaff mobile phones, all Vodafone pay-as-you-go mobile phones, all Virgin Media landline phones and all Virgin Mobile mobile…
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Virgin Data Hack
Woke up to an email from Virgin about the data hack, seems I am one whose details had been accessed. Seems its just name, address, email and phone number. No, banking details or passwords been compromised. Strangely yesterday I had three phone calls within a few hours all looked like UK numbers, I did not answer as I…
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Sky Go (Where are my channels?)
Recently installed Sky Go onto my phone but most of the channels I subscribe to and even free channels seem missing in the tv guide. Is this normal? Seems bizarre I cant watch the channels I subscribe to at home. There isnt one music channel in the list. Even if I go to the music section it says there arnt any channels to…
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Is Talk Talk that bad when, its reccomend on here
I'm just changing from Sky to Talk Talk and all the negative things I've been told about them is making want to change back to sky. SkyQ is costing my £112 a month, that's all but sports and boxsets. TT have offered me all but sports and boxsets £55 for 6 months then £59 there after. I phoned sky and they were only willing…
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Phoned blocked- help!
Hello So I have just upgraded to an iPhone 11 from an iPhone 7. As I have done in the past, I planned to recycle my old phone to cover the cost (or most of it at any rate) of the new one. I used the MSE recycle comparison thingy and GiffGaff were offering £115. So I sign up, wipe the old one of data (had EE unlock it…
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Vodafone - anyone had success in being able to handle a relative's account?
Hi, my parents are in poor health and I need to help sort their money out. Has anyone been able to have a relative email vodafone and state that a relative can act on their behalf? If not, what was the easiest way you achieved this? Many thanks for any help given.
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Problems with remote
I get bbc iPlayer on my LG smart tv. The magic remote works fine, then when I get two screens up I can’t choose one programme as remote ‘pointer’ disappears .
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Virgin Mobile
Been a customer of Virgin Mobile way before & since since they stopped National ADSL broadband. Was given a tariff of £5pm, last year increased to £5.12pm. Have 4 accounts that I set up for this address, 2 in my name (myself & my 83 year old mum who only uses texts), plus 2 numbers for the person I'm a carer for (herself &…
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MSE Poll: Have you haggled with Sky, BT, the AA and more this year? Did you succeed?
Poll started 3 March 2020 Haggling can provide big savings – on anything from digital TV and broadband to credit cards, breakdown cover and insurance. Each year we try to gauge the success rates of those who have done it. So please let us know if you've gained cheaper prices, extra goods, better deals or reduced interest.…
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potential re-connection charges in rural area
good evening, my parents live in rural wales and after having spent a few months in hospital are now in a care home. their property is empty with neighbours keeping an eye on it and us visiting every few weeks as well. The landline obviously isn't getting used and i was looking into cancelling it, they are paying £30 ish a…
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Virgin media charging more than promised
Hi all I'm in a desperate situation. Firstly , I should not have agreed to stay with VM for another term but I was suckered into a good deal. Sin e agreeing this my bills have always come out full price. I am promised every month that it has a rolling credit. So this month they've charged me the full amount ( I didn't…
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Discuss the guide to 5G
Hi all, we have new Guide to 5G: What it is, how to get it and how much it costs, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Steve B
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Joining Netflix
Hi I am thinking of joining next flix but need a question answered as you can you phone to put the app on your tv But wish to know if I can use my phone to make a call and at the same time use it for Netflix or will loose the connection to next flix
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