Virgin Media refund

stauce_2

Hi

Just been on the phone to Virgin, after not being able to get through to them, though all there avenues, in the last three months. I cancelled our tv/fibre, due to the complete lack of understanding, to not being able to cancel before price hike (end of contract). 
So would like advice on wether it’s worth trying to get a refund and how?

Cheers

JJ_Egan

Depends upon when your contract end date is .

You owe them up to the end date first .

stauce_2

My contract run out 16th April. I phoned them a month before but was unable to get through and tried numerous times after and there other avenues. Today ( 26th May) I succeeded. I paid £30 before, but went up to £48. 

JJ_Egan

Yes you should write a letter and post it ,
detailing the problems under Covid  and see what they say .

stauce_2

Ok
I will try that and keep you posted 
Cheers

[Deleted User]

stauce_2 said: I phoned them a month before but was unable to get through and tried numerous times after and there other avenues. 

Can you evidence these attempts at contact? Do you have copies of e-mails or screenshots of social media posts, for example? 

If not, I think you'll have to accept your cancellation date was 26th May, not earlier.  

beckera230481

How did you eventually get through? They keep hanging up on me after an hour on hold before I can speak to anyone. Been trying to get through at various times of the day since April. Always the same.