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Vodafone: £700 bill for two calls - can anything be done?
A relative misunderstood ‘unlimited free minutes’ and made two phone calls to the USA one day. He has now been slapped with a £700 bill. Is there anything we can do? He's a long-standing customer and the call was uncharacteristic. Yes, it was stupid, but he is on low income and honestly didn’t realise. Any advice on…
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Landline porting, VOIP, totally confused, advice sought, please.
Just seeking advice as am wondering if someone could advise if there is a way to reduce or avoid the £17.99 a month we pay for our landline? We're with VM and have a landline, tv (tivo box) and fibre broadband with a . We only use the landline perhaps 6 times a month but my other half is, understandably, reluctant to give…
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BT Call Protect?
Unsure if this is the correct forum but i have reached the maximum of 100 spam calls on my blacklist but BT are claiming i must delete the old ones to add new however, after doing this the old calls are now coming through:mad: We all know the telephone preference service is about as useful as an xmas tree in June but in…
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Help/suggestions regarding Carphone warehouse mixed information
Hi, this is probably easier to explain than I will manage to do, but my head is hurting over this issue. I’m not sure if this is the right forum so apologies if it’s not. My son took out a pay monthly phone contract through Carphone Warehouse (he is 18), he did it online and put all his bank details in for the initial…
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BT charging for calls even when SIM card removed.
I go to Australia each year for 3 months and remove my BT mobile SIM to be replaced by a Vodafone SIM in Australia. Nonetheless BT continue to charge me for received calls to my BT number. I wouldn't have thought this possible. Can anyone tell me otherwise? I have spoken to BT but the individual effectively called me a…
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Gamersville / StripeyGiraffe
We have been ripped off once again by one of these mobile subscription scams. The company is Gamersville / StripeyGiraffe and they have been taking £3 per week plus VAT since November. These scams are so prolific and the current regulation of them is way too weak. They cannot prove how we signed up but say we entered the…
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Beware of Sky Movies offer
I received an email on Saturday offering me a free month of Sky movies because I was Diamond customer. Rang and accepted the offer and was told I would receive an email 10 days before offer expired and I could either cancel at no cost or receive movies for 6 months at £5 a month. Later I checked my account online and found…
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Two NTE5C Master Sockets
I've installed CAT5e cabling from one corner of the house to the opposite corner (lounge to office) via loft and used two NTE5C master sockets as per image below. I know this isn't the accepted norm and expect to get shouted at, certainly not something a telephone engineer would ever recommend but I decided to do this…
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Stupid question
As I said this is probably a stupid question but here goes. I have freesat but if I want to record something I cannot watch another channel at the same time. I don't watch much tv and never have so I'm not sure if this is correct or if I should be able to watch a different channel to the one I'm recording.
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Firestick not working
I had a working Firestick but rarely use it. Lately when I have tried to, the screen goes blank instead of coming up with the main menu on the HDMI2 page. I have checked all the connecting wires and everything is in order. What else could it be? Broadband connection? The Firestick itself not working?
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John Lewis Broadband/PDCS
Recently switched home broadband. Have been hit with charges I tried to dispute with previous provider, John Lewis, instead of sending me the information I asked for (ie how much to pay and how to pay it), they have passed me on to a debt collection agency who have left a message on my phone telling me to contact them.…
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Sky Q Multi-room
Hi, Im looking to install a tv on the wall in my new house and get Sky Q multi-room. I've read some older articles that say you need to have Sky broadband to work with the minibox, is this still the case? Also, does the minibox just require a power supply and HDMI? I dont want wires showing so thinking the best option is…
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C5 catch up on old Samsung TV
We have a perfectly functional Samsung Smart TV UE40H5500 but it has the 'old' C5 catch up (Demand5) and not the new My5 I've tried to update the software, but it says no update available. Is there a way round it? I *think* we have a Now TV box knocking round somewhere, would My5 be on that? :)
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Smart TV
Can anyone advise me please. I have talk talk phone and internet, and Sky tv. I do not have a digital ariel. A friend told me today that if I buy a Smart tv and just have the internet, not a phone, with BT I wouldnt need a digital ariel? I know I wouldnt be able to watch live tv but that wouldnt be a problem. I would be…
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Freesat Dish Install
Hi, I have a TV aerial installed but unfortunately due to a house next door blocking the signal to the aerial, a-lot of channels i'm unable to watch. They show up but when you try and watch, they are just black. So a friend of mine has said he had the same issue and chose to have Freesat and has had no issues since so i'm…
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Virgin Mobile appalling practices
I have a PAYG Virgin Mobile. They keep changing prices and T&Cs with zero notice. Is this normal? They did tell us that they would hike their texts and call prices to £2 a text/call a day, which was already shocking. And now I find out they charge me 26 pence just to check my voicemail. There was no warning of that price…
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Vodafone Sim Card £156 Cashback from Fonehouse
New here so please forgive any mis-posting or mistakes... I was looking on MSE site for a better phone deal the current & saw on here of cashback with link clicked through giving £80 back through a website Fonehouse. I've clicked the same deal direct from the website though and gave £156 Cashback- I was looking at their…
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Freesat fron Sky - what channels?
As title really I have Freesat from Sky and would like to watch my (failing) football team on Quest Is Quest HD available with Freesat from Sky?
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Cancelling BT Sport in contract
Hi Guys, This is my first post on here and I would like some advice about cancelling BT Sport within contract. About 6 months ago, I signed up for BT Sport on an 18 month contract, at £17.99 per month. I work for Sky and recently had BT Sport added free as part of my staff perks. Sky stated that I would need to handle any…
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BT Double Charging Netflix Subscription: Check your bill
Just got off the phone from BT. Our December bill had two £11.99 Netflix payments. Apparently it is a know fault on their system affecting customers. Could not get any more information than that. However i was given an immediate refund and a months free Netflix for the error.
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