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VM landline number not transferred and now lost - What would be reasonable compensation?
Anon
Forumite 14.5K Posts
in Phones & TV
When ordering our new broadband and landline service with Virgin Media, we requested that the landline number was transferred. This was confirmed before installation and according to their normal process should transfer within 10 days of the service going live, but due to errors in their processing it has not happened and the number has now been lost (the original service tied to the number ended when the new service started).
What would be a reasonable amount of compensation in these circumstances please?
Many thanks
0
Replies
X hours times £19 per hour (litigant in person rate) equals what you could ask for in compensation. In reality ... a month's free service.
I ended up ringing my current supplier straight away as number was still live up until the end of the day and kept the landline/broadband service so essentially double paying.
VM agreed to pay these charges whilst they ported number to them.
VM also messed up the TV package I agreed to sign up to so I cancelled everything within the 14 days cooling off period and sorted out a deal with the provider I was with previously at a better price.
Shocking customer services, 0/10 for those staff who read from a script in the Philippines. You get more sense talking to a brick wall.
Regarding compensation i would request that they remove the landline/broadband part of you bill for 6 months as you have suffered material detriment. Explain to them how much time and money its cost you to contact everyone who had access to you previous phone number.
if not go to arbitration and threaten them with CISAS