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VM landline number not transferred and now lost - What would be reasonable compensation?
in Phones & TV
6 replies 122 views
When ordering our new broadband and landline service with Virgin Media, we requested that the landline number was transferred. This was confirmed before installation and according to their normal process should transfer within 10 days of the service going live, but due to errors in their processing it has not happened and the number has now been lost (the original service tied to the number ended when the new service started).
What would be a reasonable amount of compensation in these circumstances please?