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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.2K discussions 187.4K comments Most recent: Connecting full fibre ONT to router by QrizB Today at 8:19PM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 526.6K comments Most recent: Anyone still on the completely free RWG plan? by Phones4Chris Today at 11:26PM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.9K comments Most recent: New Tactic from TV Licencing? by FlexDream Today at 8:51PM

Freesat fron Sky - what channels?
As title really I have Freesat from Sky and would like to watch my (failing) football team on Quest Is Quest HD available with Freesat from Sky?
Cancelling BT Sport in contract
Hi Guys, This is my first post on here and I would like some advice about cancelling BT Sport within contract. About 6 months ago, I signed up for BT Sport on an 18 month contract, at £17.99 per month. I work for Sky and recently had BT Sport added free as part of my staff perks. Sky stated that I would need to handle any…
BT Double Charging Netflix Subscription: Check your bill
Just got off the phone from BT. Our December bill had two £11.99 Netflix payments. Apparently it is a know fault on their system affecting customers. Could not get any more information than that. However i was given an immediate refund and a months free Netflix for the error.
Phone only deal for an elderly person?
Hi, So our Mum/Nan is an 80 years old widow, she's is currently on "Attendance allowance" but nothing more so unfortunately she can't get "BT Basic" which would be perfect for her especially considering how much/little she uses the home phone. So currently she's paying £21.99 per month for BT's "Home Phone Saver", we want…
BT landline for overseas calls
Is there still a system to pay a reduced price for overseas calls?
Can I be easily tracked?
Sorry not a connection to money as such but it might be as you read on. First question is how easy is it these days to trace a persons movements from their phone? Apart from my identity being stolen over Christmas, someone I know seems to know when I leave the house and where I'm going, but as far as I know they dont have…
Is SSE migrating landline and broadband to Vodafone?
SSE customer services just told me not to worry about the "sorry you're leaving" letter they sent me, as it was triggered in error due to the migration of my account to Vodafone. They said my account and service will continue as before. This was the first I had heard about migrating landline and broadband to Vodafone. I…
Directory Enquiries and Call Connection Services explained. Don't get caught out.
There are many ways of finding telephone numbers for businesses and organisations. Make sure you're not tricked into unnecessarily parting with your cash in the process. * Phone book * Directory Enquiries * Internet * Directories on the Internet * Call Connection Services / Information, Connection and Signposting Services…
Landline out of order ? any refund possible.
I pay my Plusnet annual telephone line rental in advance. My landline has been out of order and was to be fixed in 72 hours. After 72 hours I enquired again and was told it would be on 07 January 2020 - so hopefully lit will be working again sometime today. It has been out of order now for over (about) 140 hours and I…
Switching 30 day sim only deal
Hi, i have decided to switch from Virgin to Sky as it is basically same deal £3 cheaper. I have done the text message way to quit and got the pac code. Sky have used this and said it will switch over officially 7th Jan. They plan to bill me straight away a month in advanced so im already now paying double mobile bills in 1…
Virgin media installation
Hi I’ve just signed up to virgin media, today they came to install the cable up my driveway. I was out at the time and someone else spoke to them. I’ve been told that when they have checked the connection to our house has been missed when they laid the cable in our street. This was only a couple of months ago. I’ve tried…
OLED screen burn twice!!!
“ Where the hell do, I stand???? LGOLED65B7V. Purchased April 2018, I wanted the best possible picture for my buck but as a pensioner had to take out the 0% finance offer to the tune of £2599 but got what I thought was a perfect TV that would last at least 10years. Started getting screen problems March 2019, phoned Richer…
TV for relative with no aerial
Hi everyone, I'm trying to sort out a relative's TV for their new home. They have no aerial and don't watch much apart from the basic channels so essentially freeview would be required. They would find it difficult to pay for sky etc. Getting an aerial isn't much of an option really and they've tried internal aerials with…
What is a Call Connection Service? (Be aware, and then avoid) [Updated for 2020]
Nowadays, most organisations use inclusive 03 numbers or free-to-caller 080 numbers. These numbers will be published on their official website. If you are searching the web for the contact details of any well-known organisation such as a retailer, trader, passenger transport company, bank, card company, insurer, health…
Phone handset
Have recently found out that my 90 year old father in law was still paying £3.49 a week for his BT home handset which he had had for 40 years. The handset was as old as Noah and he was not aware. We have updated his package and his phone, BT gave him £50 discount.... good old BT! I wonder how many other pensioners could…
What is the worst time your mobile phone died?
I would say coming back from somewhere and the phone that I was using for the sat nav died.
Poor Freeview Reception- anyone else?
Hi. Since yesterday, we've lost quite a few TV channels on our Panasonic TV and PVR (or HDR, as it can sometimes be called). We get 'No Signal' messages. We are served by the Beacon Hill transmitter and I've had a look at the mux channels my sets are receiving - many show reasonable strength but poor or no quality. I'm…
BT TV offer £20
My 18 month deal is up at the end of April 2020 and today i receive an offer from BT: I currently have my TV, broadband & phone line with them. I'm happy enough to stay with them, even for 24 months, but i'd want a broadband deal to stay as well. I don't want to accept a TV offer only for broadband to go up in 4 months…
Upgrade from W7 to W10
I have W7 and wish to update it to W10. I have kerpersky internet security updated for 2 years bought online. I wish to keep this program as I do not the key I believe. If I update it to W10, would this program automatically transfer to W10? Or do I need to contact Kerpersky first? Thanks
PlusNet incompetence
I have been a plusnet customer for several years now for phone & broadband. On 16th December I arranged with them by phone to buy BT Sport for use through my sky box. Previously I had an app on my laptop. So instead of paying for the two I asked if they could close down my app and start the viewing on sky, at the same…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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