Tesco electrical returns no call as promised

Hawkster1975

Hi guys I bought a faulty tv from tesco end Feb - it is outside their 30 day money back guarantee. I spoke to their representative ( working from home obvs ) who took all details and said they would contact Toshiba to contact me to arrange return for repair. A week later no call and no tv. Lots of people have reported on line “ black screening “ with Toshiba tvs. I have my receipt I don’t want this tv can anyone advise ? 

Hawkster1975

Hi guys I bought a faulty tv from tesco end Feb - it is outside their 30 day money back guarantee. I spoke to their representative ( working from home obvs ) who took all details and said they would contact Toshiba to contact me to arrange return for repair. A week later no call and no tv. Lots of people have reported on line “ black screening “ with Toshiba tvs. I have my receipt I don’t want this tv can anyone advise ? 

JJ_Egan

You may have noticed that a lot of companies are in lockdown or working with a bare skeleton staff .

Your choice to dispose of the TV

Or go down the warranty route with Toshiba .

Or Consumer Regulations route via Tesco .

But again nothing is going to happen quickly at present .

Hawkster1975

Hmmm I get back to my clients within a day and expect the same from a big company like Toshiba.  Fact is I spent 500 on a tv in which case they should offer a refund if they can’t accommodate 

[Deleted User]

Hawkster1975 said:

 I get back to my clients within a day 

During the current National Crisis your expectation is  clearly unreasonable...

George_Michael

Hawkster1975 said:

Hi guys I bought a faulty tv from tesco end Feb -

What persuaded you to buy a faulty TV?

sheramber

As TVs are not an essential item then the Toshiba workforce should be at home and all the workshops, offices etc closed.

ThumbRemote

sheramber said:

As TVs are not an essential item then the Toshiba workforce should be at home and all the workshops, offices etc closed.

That's not the law; you're making things up. 

macman

Contact Toshiba direct under their warranty. You are not entitled to a replacement: they can replace, refund or repair at their discretion.
But, seriously £500 on a Toshiba TV?!

stragglebod

Do we all work for Toshiba now?

powerful_Rogue

I don't think the OP will be back after his offensive outburst that got removed.