-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Company refusing return/ refund
Seasons greetings all my other half purchased some clothing from one of those pop up ads on Facebook .. when the three dresses arrived they were too tight across the chest, so we messaged the company asking to exchange for a larger size. Surprisingly, they answered quickly, saying they would send the replacements and we…
-
CeX sent us a fake phone
Hello this is my first post and I’m hoping someone can help confirm I’m taking the appropriate steps to sort this out. Also my nightmare with CeX may help others not get into the same situation! My husband bought a £600 second hand iPhone on CeX website for my Christmas present, on Christmas Day I opened the box to…
-
Bought items from a dodgy website pretending to be in the UK...
Hello. I need help/advise as my mum has purchased a product from a dodgy website. My mum was looking at red light therapy masks online. She googled something like 'best red light therapy masks to buy' and it came up with a website that appeared to be a beauty blog. It seemed legit, ranking the different products with pros…
-
Currys return of a heated blanket
Bought a heated blanket from them online in March. Its just failed and according to manual is the heating element and needs a repair. Took it in store hoping they'd just give a replacement if they had one. They said they can only do a repair, which is fine according to our rights. I said, which they agreed, that they'll…
-
Question about being banned from refunds from Amazon?
Hello, Got an email recently from Amazon which stated that 'Hello, we have noticed an unusually high number of refund requests on your account We understand that occasional problems with orders are expected in the normal course of business. However the unusually high number of problems that you have reported with your…
-
Sales
Hi, I bought something online on Boxing Day for £27.99, I specifically waited until after Xmas to see if I could get it cheaper, I did click and collect, I got a notice to say the order had been cancelled. I contacted customer service who told me the warehouse had cancelled it because there is no stock. I queried why…
-
Frustrated contract?
I contracted to buy a new MG S5 from a fairly large dealership. The price agreed was about 70% of list price, as the manufacturers are subsidising sales for cars registered this quarter. The dealer took a deposit, and generally acted in a way to signify that they had accepted my order. They have now (several days later)…
-
CEX Sold me a Fake iPhone and will likely refuse a refund.
This is the phone .. https://ibb.co/9kQbXDs9 I went in there on Friday the 19th intending to buy the 2TB iPhone 17 Pro Max they had on display and I asked the staff member if they still had it as it wasn't on the shelf. He went and got it out of the window display and let me have a look at it but explained it had no charge…
-
Moneyclaim
Hi everyone, I've issued a moneyclaim to a rogue builder who conned me out of a lot of money. In the first hearing, the court had set the deadlines for evidence to be provided, witness statements etc. However, I've forgotten to add something - a schedule of payments to show the losses. The deadline has passed but the court…
-
Section 75 is a washout. What on earth can I do now??
NB. It is
extremely important to note that Desktop PCs have increased considerably in
price since I purchased my PC 3 weeks and 5 days ago. Although my PC cost £1472.49,
an equivalent one now costs something like £1700 to £1800 (due to shortage of
memory that generative AI uses). This is important if I insist on a refund.…
-
Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
-
Used washing machine fully broken down in 3 months, company refusing CRA2015
I purchased a machine from renew2u for £200, from their ebay page and within the first 3 months is fully broke down. This is the stupid part on my end and i know it's diminished my chance of getting money back, i opened a paypal claim and after they stated to me they wouldnt do anything with repairing the machine while the…
-
Dr Franks refusing refund
Hi, So I ordered from here on a 1 off order which I received no issues. 2 and a half month later a second payment was charged to my credit card of £250. I questioned the charge and was told it was my monthly subscription, I advised I hadn't got a monthly subscription and asked for a refund. They told me I had signed up to…
-
Argos cancelled our order
We have ordered an item from Argos at reduced price in sale. Argos accepted our order and we were told that item will be ready for collection on 28/12/25. But yesterday we got an email saying that they cancelled our order as there was an issues on their side and they said they have refunded us and asking us to reorder if…
-
Amazon
I was wondering if someone might be able to help? I am really disappointed with Amazon - today when looking on my account I am realised that they been charging me monthly for nearly 2 years for Amazon Kindle unlimited - I did not even realised I was signed up to this as have never used this service- I think originally I…
-
Advice on CRA car rejection and insurance write-off
Hi all, I’d
appreciate some advice. I’m in England and dealing with a used-car dispute
under the Consumer Rights Act, now complicated by vandalism and a potential
insurance write-off. I bought
a used car recently. Within hours of collection, it produced heavy white smoke
from the exhaust. I raised this promptly in writing…
-
Phone missing from box
Hi All My son ordered a reconditioned phone via Amazon for a Christmas present. It arrived today, my youngest son signed for it. Opened the bag to check the contents and found the inner bag ripped and the box inside the inner bag opened. Charger was in the box but no phone. Son paid on his American Express card. What can…
-
Bank conduct advice needed please!
Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. I've been so distressed about this and reached out…
-
Betfair account issues
When I try and log in to the Betfair Exchange I get a message saying my account is closed. I have no idea why this might be. I have been a customer of the Betfair Exchange for 20 years and in the past have enjoyed hospitailty at major events from them. At one time I was a VIP Customer with an assigned account manager. I…
-
Currys lost one of my daughters’ Black Friday tablets: no email contact, no solution, me chasing
Hi all, New to the forum, hope this gives enough information for some advice and perspective on what to do next with Currys. During Black Friday week I ordered two identical Samsung Galaxy Tab A11+ 11" 256 GB tablets from Currys, one for each of my daughters as their main Christmas present. The price was a Black Friday…
