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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement
Title: Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement — what would you do? Posting here for advice and to flag what is happening at Agoda in case it helps others. The booking In mid May I booked a Corner Suite with breakfast at a well-rated 4-star hotel in Seoul through Agoda, for four…
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Awful customer service
Back on the 10th May 2026 my 5 month old Kenwood dishwasher stopped working. I contacted Currys and reported the fault. After nearly 6 weeks, two engineer visits, numerous phone calls to Currys, being passed around different departments, emails, promised call backs that never happened, a promise of an uplift number for a…
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Potential Scam - Any History? Apex Management Solutions
This may be a legitimate company but I would like to know if it is a possible scam. I recently received an email from this company stating that they are debt collecitng on behalf of someone else. I have no idea what this is and am concerned at the legitimacy. They state they have sent previous correspondence which I…
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Expired vouchers/giftcards
(Sorry if this is the wrong channel.) I just discovered I have a recently expired voucher on https://www.lifestylegiftcards.co.uk boo. hoo. I checked the T&Cs and it says they expire after 18 months, fair enough. What I think is unfair, however, is that they never sent me any email or reminder that the expiry date was…
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Amazon refund revoked
I bought an Iphone in Feb this year ,it soon developed some faults so I contacted Amazon cust service and they put me onto their tech dept to go through some fix it steps . This was done and after over 90 mins of trying everything they suggested I was told to return for a refund or replacement , I chose the refund and sent…
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3 Years Extended Warranty, on Tumble Dryer
I bought a Miele Tumble dryer and a 3 Years Extended Warranty, via Marks Electrical the company insurances is Pacifica Group. Beginning of March 2026 an Pacifica engineer came out said it would need a major repair Now 16th June 2026, still no repair, cannot get any time frame on this just excuses, from the escalation…
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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A Shade Greener – Mis‑sold Solar Lease, No Maintenance for 13 Years, Ofgem Issues
Hi all, I’m looking for advice and to share my experience in case it helps others. Two properties in my family had solar panels installed by A Shade Greener around 13 years ago. We have recently discovered several serious issues: 1. The solar lease appears to have been mis‑sold The homeowner was told they were signing an…
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Just Eat Complaints.
Does anyone know how to help me please? I am struggling to get anywhere with a Just eat complaint. I ordered food on monday (£45 worth) and opted for collection because it was a sunny evening and close to my home. When the notification came through the app that my food was ready to collect, I went to the restaurant but the…
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Have consumer rights been ended by Chinese online retailers ?
It seems like a large proportion of consumer goods in the UK are now coming direct from China through online sites such as Temu, Aliexpress, Wish, BangGood ect, and thethey do not comply with safety standards or any standards, the CE marks are fake and the specs of electrical items are false , many items have been examined…
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Sofolgy sofa
hi , we have a sofa from sofolgy which is still under warranty and paying insurance for. We have a split on fabric the base underneath the cushion and it’s showing the springs & frame We also have one of the cushions that have a bulge on it, they don’t make the sofa anymore so there response is we will give you £150…
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Are we just unlucky with Hotpoint
We got a new Hotpoint gas cooker recently but after 6 weeks the oven stopped working. It took 3hours to find someone at Hotpoint to take responsibility for it, engineer appointment was made for 2weeks time only to get a text today to say they need to cancel . Next appointment is in another weeks time. Are they truly that…
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How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
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S75 when payment was made several years earlier?
This is a bit complicated so I'll do a short version and then a slightly longer one for the back story. Short Canadian company that sell mainly to the UK market and took full payment in advance for products to be delivered at some unspecified time in the future. Payment made via UK credit card - can a S75 now be made after…
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ohn Lewis 5-Year Warranty Experience: Failed AEG Dryer Repair, Abandoned Repair Process and Reduced
I thought I would share my recent experience and see whether others have encountered something similar. In October 2022 I purchased an AEG T9DEC866R heat pump tumble dryer from John Lewis. One of the reasons I purchased through John Lewis was the included 5-year warranty. In May 2026, less than four years after purchase…
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BrandAlley gone into adminstration?
Hello - I purchased a couple of items from BrandAlley on 5 June - received the usual acknowledgement email but no goods received yet. Logged into account which advised delivery due 8-9 June but order still marked as 'processing'. Long story short, after attempting contact with them via Online Chat, Phone and WhatsApp and…
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Need guidance on refund from Credit Card company over missold Hotel booking.
Happy New Year all, I need some guidance on next steps as my credit card company has rejected my claim against a booking agent on a Hotel that I have essentially been mis-sold on. To remain coherent and concise, here are the bullet points of events in chronological order: July* I booked a hotel for a stay in December in…
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Dreams replacement for discontinued bed – reasonable to ask for matching headboard?
Hi all, I bought a divan bed from Dreams in 2022. The base has now failed three times despite two previous warranty repairs. After escalating the matter, Dreams has agreed to replace the discontinued base and has offered a replacement up to £650. The issue is that my existing headboard isn't covered by the warranty, and…
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Bike Wheels Failure - supplier wants money to replace?
Hi. Looking for some advice. In Sept 2024 I purchased a front & rear bicycle wheelset of an online cycling retailer. I was very happy with the wheels and recommended them to a colleague who also purchased a set. The cost for this wheelset was £225. In April this year, while out cycling, the rear wheel failed. The hub just…
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HelloFresh - misleading at best....
Just wondering if I have a leg to stand on here... I'm feeling a bit mugged off by them and considering they're a company in a very competitive market I'm very surprised at their appalling customer response. Cutting a long story very short: 6th June - Signed up to take a look at their recipes, having to provide card…
