Consumer Rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Started by MSE_Laura on 16 August at 3:44PM
177 views 0 replies

Consumer Rights Sticky

Announcement Closed 177 views 0 replies 0 points Started by MSE_Laura 16 August at 3:44PM MSE_Laura
Most recent by Aylesbury_Duck on 18 October at 11:22PM
38 views 1 reply

I think I was scammed, how should I go for a refund.

38 views 1 reply 0 points Most recent by Aylesbury_Duck 18 October at 11:22PM sim2335
Most recent by Cheated1962 on 18 October at 11:02PM
128 views 7 replies

Hermes took my money - lost goods twice and no refund! How do I complain?

128 views 7 replies 0 points Most recent by Cheated1962 18 October at 11:02PM Cheated1962
Most recent by sheramber on 18 October at 10:51PM
85 views 6 replies

Leather sofa world- faulty sofa-offered refund then refused refund.

85 views 6 replies 0 points Most recent by sheramber 18 October at 10:51PM Josierosie21
Most recent by Sandtree on 18 October at 9:32PM
2.4K views 72 replies

Credit card company refunded under s75, now the retailer is wanting me to pay them back

2.4K views 72 replies 0 points Most recent by Sandtree 18 October at 9:32PM viksviks84
Most recent by sparklep0ny on 18 October at 9:18PM
35 views 1 reply

Virgin Broadband

35 views 1 reply 0 points Most recent by sparklep0ny 18 October at 9:18PM Steamboat
Most recent by Sandtree on 18 October at 8:53PM
136 views 5 replies

Photo print issue

136 views 5 replies 0 points Most recent by Sandtree 18 October at 8:53PM binft
Most recent by Sandtree on 18 October at 8:45PM
115 views 5 replies

Advice on unrepairable washer dryer

115 views 5 replies 0 points Most recent by Sandtree 18 October at 8:45PM shaggy
Most recent by Sandtree on 18 October at 8:09PM
146 views 10 replies

Section 75 - Barclaycard

146 views 10 replies 0 points Most recent by Sandtree 18 October at 8:09PM steve_hemp
Most recent by Vande on 18 October at 7:48PM
513 views 11 replies

LG Won't Give My Laptop Back to Me

513 views 11 replies 0 points Most recent by Vande 18 October at 7:48PM Vande
Most recent by Minxminnie on 18 October at 7:43PM
247 views 10 replies

Goods collected and no refund

247 views 10 replies 0 points Most recent by Minxminnie 18 October at 7:43PM Minxminnie
Most recent by Grumpy_chap on 18 October at 7:17PM
73 views 2 replies

OPUS ENERGY switching residential supplies to 'business' tariff without customer authority.

73 views 2 replies -1 point Most recent by Grumpy_chap 18 October at 7:17PM VaporTrail57
Most recent by born_again on 18 October at 6:46PM
862 views 33 replies

white company paper gift vouchers

862 views 33 replies 0 points Most recent by born_again 18 October at 6:46PM yas212
Most recent by ssparks2003 on 18 October at 6:13PM
195 views 8 replies

Hotel refund

195 views 8 replies 0 points Most recent by ssparks2003 18 October at 6:13PM needanewjob
Most recent by ssparks2003 on 18 October at 6:08PM
310 views 12 replies

Company listed item at the wrong price.

310 views 12 replies 0 points Most recent by ssparks2003 18 October at 6:08PM MrsYa8
Started by Becles on 18 October at 3:45PM
39 views 0 replies

Faulty Mattress

39 views 0 replies 0 points Started by Becles 18 October at 3:45PM Becles
Most recent by Grumpy_chap on 18 October at 12:58PM
184 views 6 replies

transfering house to children

184 views 6 replies 0 points Most recent by Grumpy_chap 18 October at 12:58PM patsyfagan1
Most recent by born_again on 18 October at 12:57PM
151 views 2 replies

PayPal Fraud-PayPal refusing to help

151 views 2 replies 0 points Most recent by born_again 18 October at 12:57PM Maggieps
Most recent by born_again on 18 October at 12:40PM
81 views 3 replies

RyanAir Debit Card Charges

81 views 3 replies 0 points Most recent by born_again 18 October at 12:40PM MarkHopkins
Most recent by biscan25 on 18 October at 11:49AM
346 views 17 replies

Paying by credit card for new windows

346 views 17 replies 0 points Most recent by biscan25 18 October at 11:49AM toolazyto
Most recent by JJ_Egan on 18 October at 10:29AM
81 views 2 replies

Deposit how long before goods arrive?

81 views 2 replies 0 points Most recent by JJ_Egan 18 October at 10:29AM thecarrs