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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Topcashback Not Paying
I have been with Topcashback for a few years but now losing faith. I submitted a claim 11 months ago which was a significant claim for TUI (it was a good cashback offer possibly too good) Just before christmas it was declined stating a number of possible reasons why it was declined including clearing browsers /using other…
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Laptop died after 3rd attempt to repair USB-C fault - any rights?
Hi all, I bought an expensive laptop in 2017 with a desktop CPU. I didn't own any USB-C devices until 6 years later and they didn't work with audio devices (USB-A was fine). I returned the laptop and the supplier sent it back untested with the same fault. My mum died the same week so I didn't follow up until the next year…
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Merchant ships defective goods from China but return address is in the USA
Hi all, I'd just like to check what my options are, I've made the mistake of ordering goods and paying by debit card and not credit card. I was sooo angry with myself when I realised. Anyway! I purchase some frying pans from Shop.novara.com and they were shipped from China, which was fine, but they arrived with defects. I…
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Dreams mattress very smelly
I ask for expert advice. We bought a mattress in a store. On Thursday at 9am a new mattress was delivered. The delivery guys said the smell would go away in a couple of hours. The bedroom window was wide open and the smell spread throughout the house. My husband and I felt sick, I even threw up. I closed the bedroom door…
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Advice on CRA car rejection and insurance write-off
Hi all, I’d
appreciate some advice. I’m in England and dealing with a used-car dispute
under the Consumer Rights Act, now complicated by vandalism and a potential
insurance write-off. I bought
a used car recently. Within hours of collection, it produced heavy white smoke
from the exhaust. I raised this promptly in writing…
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Phone missing from box
Hi All My son ordered a reconditioned phone via Amazon for a Christmas present. It arrived today, my youngest son signed for it. Opened the bag to check the contents and found the inner bag ripped and the box inside the inner bag opened. Charger was in the box but no phone. Son paid on his American Express card. What can…
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Company refusing return/ refund
Seasons greetings all my other half purchased some clothing from one of those pop up ads on Facebook .. when the three dresses arrived they were too tight across the chest, so we messaged the company asking to exchange for a larger size. Surprisingly, they answered quickly, saying they would send the replacements and we…
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CEX Sold me a Fake iPhone and will likely refuse a refund.
This is the phone .. https://ibb.co/9kQbXDs9 I went in there on Friday the 19th intending to buy the 2TB iPhone 17 Pro Max they had on display and I asked the staff member if they still had it as it wasn't on the shelf. He went and got it out of the window display and let me have a look at it but explained it had no charge…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Amazon charge
Amazon have emailed me to say that they are charging me for an item that they did not get back. They already paid out the refund whilst item was in transit. However, as they claim they did not get item back, they are charging my original payment method. The issue here is that Royal mail tracking shows that the item was…
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AMK Legal excessive fees
Has anyone successfully challenged AMK Legal regarding their excessive fees - esp with regard to claims against SJP
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Chargeback when an online retailer refuses to cover return costs of faulty items
Hi all, Lloyds bank are refusing to make a chargeback claim for me for an item I bought on 1st December from an online retailer (ostensibly based in the UK) because I still have the item (a jacket) in question. The item is not at all as described and not fit for purpose. The retailer has refused to cover the costs of…
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Argos Dishwasher Installation Problem
I bought a Bush dishwasher in October from Argos and paid additional charges for delivery and installation. The first two times when delivery was attempted, I was told that the installation engineers had left their tools behind and couldn’t install the dishwasher. On the third attempt, it took them 5 minutes to do the…
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Rental car rights
Hello, I hope you’re all well. I have a feeling we’re limited in our rights here, but feel aggrieved and so wanted to run it past the MSE mega brains to see if we have any chance of recouping some of our money. We were due to have a pickup truck dropped off today, for us for a Christmas trip for the family. It was due to…
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Betfair account issues
When I try and log in to the Betfair Exchange I get a message saying my account is closed. I have no idea why this might be. I have been a customer of the Betfair Exchange for 20 years and in the past have enjoyed hospitailty at major events from them. At one time I was a VIP Customer with an assigned account manager. I…
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Cancelled mobile phone refund
I'd like to call on the expertise of forum members for this question.I bought a phone from Motorola UK, cancelled it on the same day, and I'm wondering when I should expect to receive the refund. T&Cs can be found here https://www.motorola.com/gb/en/legal/terms-of-sale* Purchase made online at 08:30 on 7th November,…
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Returns and refunds
On 1st November 2025 I placed an order for a hanbag as a Christmas present for my partner on the John Lewis website. On 5th November 2025 I have arranged a return with John Lewis and downloaded a prepaid return label using Evri as the courier. On 6th November 2025 I took this to a post office and following weighing it,…
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Sky Mobile - Wrong Handset Delivered
Afternoon All, Recently ordered a new iPhone 16 via Sky mobile, already have sims and broadband/tv etc. Was dispatched via DPD and set to be delivered last Monday, anyway it didn't come in the hour slot and got a message to say it would come the next day, the next day came and exactly the same happened again, finally came…
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Times Newspaper subscritption
Decided to reduce some of the subscription costs that we were not really using to the full. Was surprised to find that the only way to cancel the Times subscription was by joining the long queue on the telephone, and then there was a period of sales, just like the old double glazing approach, to offer all sorts of…
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Churchill Motor Insurance Charge For Removing Auto Renewal From On Line Policy
Is this correct, 3 months after leaving Churchill they wrote to me telling me to contact them to confirm important information them about my old Policy. I called them up and the advisor stated there was £19.04 outstanding on my old Policy due to me going on line and turning off the auto renewal.
