-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Major retailer refusing to refund online purchase - please help
Hi, I hope that I've placed this into the right section, if not I apologize.Can anybody provide some advice please as I am sick with worry and 'going to pieces about this horrible, stressful situation.I purchased a second hand leather bag online from a major retailer, but when it arrived I was not happy with it and didn't…
-
Over-ear headphones can't be returned as a 'hygiene product'
Bought some terrible quality headphones from Debenhams that I'm trying to send back but have been refused as they're classing them as a hygiene product that has been used. The product listing advertises their 28 day returns as a feature. They also fail to mention them being a hygiene product or that opening them prevents…
-
I was refused entry in a local B&M store today
Hi I walked into a B&M store today and was stopped by a security guard just as I stepped into the store. He said face recognition had set off an alarm. So I asked if I could try it again and it did set off his alarm. So we went outside and he explained it was either for shoplifting (absolutely not!) or being argumentative…
-
Amazon Return Issue
I bought a portable bath tub from a company on Amazon, it was slightly too long for my shower so I looked to return it, as the item is very large there was no option available other than contact a delivery company, The delivery company who brought the package, Evri, had no option on their website to search for the company…
-
Online Bathroom Supply and Fit Company
Hello folks, I apologise if I have come into the wrong part of the forum, I have had a good look around and feel this could be the best area to seek some advice. In November I paid £4000 to have my old bathroom completely ripped out and a new one fitted. I done the sensible thing and got numerous estimates from different…
-
Uber Eats - scammed
* I placed my First order via Uber Eats → Burger King cancelled it at their end. Uber Eats sent me a cancellation confirmation email. I placed a Second order - this time it was accepted but at a higher price. Same restaurant, same delivery address, very close in time. The problem - Uber Eats claims I cancelled the first…
-
What do I do next? Parcelmonkey & Fedex
Hi All, Looking for general pointer as to my next action on a very specific issue. Used Parcelmonkey (who subbed to Fedex) to send Christmas gifts to daughter. Paid for insurance of £250 of goods. Parcel contained more than this but small items so didn't figure them in. 3 main presents=£250. Due for delivery 20/12/24, no…
-
Small claims court - car issue
Hi do I have any grounds to take a car Garage to court over a repair bill. I bought a car mid February and the Aircon didn’t work on it. I assumed that it just needed a regas when I’ve done the re-gas it lasted the day. so I knew then that there was obviously a leak so I took it to get checked and it’s the condenser. The…
-
Sky Glass Tv Fault.
Hey folks. Our Sky Glass has been playing up since we received it. The screen keeps going black. The sound works, and we can change channels, but there is no picture on the screen. The menus do show up. We did get it resolved a few weeks after it first arrived, but the problem started again two weeks ago. I just spoke to…
-
Chain snapped in 3 month old bike?
So I bought an ebike from Evans at the end of January. i had it a month and it failed the battery died. I took it back they had it a month and ended up giving me a new bike. new bike lots better been giving it a good go… anyway two weeks ago I was riding and the chain snapped! I spoke to the manager he said bring the old…
-
Are removals services covered by Consumer Rights Act 2015?
I can't see why removals shouldn't be covered by the Act, but I also can't find any information to say they are. Briefly, a relative booked a removals service to bring a large, awkwardly shaped piece of furniture to his house. The item was collected but on arrival at his house the men said they were unable to get it…
-
Dispute with a garage
My car broke down miles away from home on a Sunday and was towed to a non AA garage by the AA. The garage was closed so the car was left there but I had to return home. They did not answer their phone when I rang first thing the next day. I could not phone them the day after but had one missed call from them with no…
-
help with booking made through agoda
hi i made a booking for 1 night stay in manchester through agoda, got my booking confirmation, and they took payment 3 days before the planned stay, but when i went to the apartment, the security code they gave me didn't work, i double checked i was at the right apartment, and i was, number 18, then i hears somebody was…
-
Non refundable hotel booking - what are my ACTUAL rights?
Hi. What are my ACTUAL consumer rights on this? Booking made via 3rd party. Choice of rate X at lower price. Non refundable cancellation. Rate Y, over £100 more, fully refundable. I understand that there should be a reasonable fee added for admin in the event of cancellation, but moreso if there is little notice as hotel…
-
recliner factory chair not fit for purpose
Was partially measured for a bespoke chair from the recliner factory. Was advised as to what I needed. Chair arrived within 10 days but did not fit me & the motor was clunky. Chair was returned to be altered but was still very uncomfortable. We have asked for a refund but the company won't agree to this, just told "That…
-
Poor building work
I've had some building work done, it was almost complete, but I told the builder to fix issues before doing the final bit of work. I have photos before after and during the work. The issues include, damaging the membrane of the house when drilling out bricks. they claim these puncture marks could have already been there…
-
short term right to reject on a used car - Issues since day 1
Heya folks, Wondering if I can get some help / advice. We bought a 4 year old used car from a dealership called Carsa in Bolton in October last year. The car has had issues since day 1 - and it was evident, their pre sales 200 point checks, completely missed the egg on the sidewall, windscreen trim failing, and a front…
-
Another complaint about Littlewoods
I'm really fed up with Littlewoods online and I'm after some advice please. I set up a direct debit some time ago for my littlewoods catalogue. I've long since paid my account off but littlewoods continued to take the direct debit. Now I'm in credit £288. I had a message saying they would send it to me and I managed to…
-
Land Rover engine failure
Hope you guys can help here, We bought a Land Rover Discovery through Carmoola finance on 02/11/2024 from a registered AA approved dealer of there recommendation. We had some bugs in the first few weeks (washer bottle leaked, coolant cap broken) but on 16/03/2025 the car engine stopped at 60mph on the dual carriageway. AA…
-
Refund due after material change to ticket?
Hello, I've spent a fair chunk of change (4 figures) for a vip ticket to see a musical act. When I bought it, the extras listed where very specific. I've had an email from the ticket vendor, the company I bought it from, yesterday. In the email they informed me that 2 of the extras have been removed and nothing else has…
