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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Advice re consumer rights being ignored and small claims
Hi everyone I really need some advice and a sense check. I bought a lovely £900 rattan garden furniture set in 2022, it has been stored inside a dry airy garage from Sep-May each year, so used only over summer in 2022/23/24. Three short summers. This year I got it out in May and the rattan under the glass table top is…
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Faulty Cupra Born - need to return.
I bought a new Cupra Born on
PCP on 19th May 2025. It wasn’t functioning properly
when I picked it up – I couldn't connect to the App, which is required for full
access to all functions. The salesman said it would right
itself within a couple of hours, so I left the garage. The fault persisted, and to cut a very long…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Lost cause? Help with Vinted/InPost
Hi all I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong! I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive…
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Fatsoma Refund excluded fees
Hi, I purchased tickets to an event from Fatsoma for 5 people. Total cost was just under £200 of which £20 was fees. Paid on my amex credit card. The event was cancelled and Fatsoma have automatically refunded the ticket cost but not the fees so I'm down £20. Their website faq says ticket cost will be refunded but fees…
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Uber Eats Complaint
Hi Had anybody had any success in getting a refund from Uber Eats? My pizza spent 55 minutes sitting on the counter awaiting collection by a delivery person. 2 riders rejected the delivery and the 3rd actually did the job. It arrived stone cold, so I threw it in the bin. So far the chat people have been most unhelpful, not…
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online purchase return - can retailer charge restocking fee and outbound postage?
a week ago i ordered from an online website some car parts. however, on receipt i decided they weren't for me and wish to return them, fully understanding the cost of returns postage will be borne by me. i contacted the retailer by phone about the return and they informed me that they will charge a 15% restocking fee and…
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Faulty Apple watch that was replaced under Applecare - stuck between Amazon and Apple
I originally bought my Apple watch 7 from Amazon in July 2022, at the time I also purchased Applecare as I had had issues with previous watches. In April 2024 the watch developed a fault with the screen going black and unresponsive and the watch was replaced under Applecare after a couple of weeks and being sent of for a…
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I need to solicitor to serve a LBA ( Letter Before Action )
Hello quick advise I have used AI to draft a Letter Before Action (And gotten tonnes of advice from citizens advice and which solicitors), based on consumer law, a myriad of evidence and SAR (Subject Access request) Files, so its a hands down win. I dont want to go into details, but politely seeking advice. As I want a…
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Next spotted attempt at identity theft fraud
I received out of the blue letter dated July 24th from Next thanking me for a credit card application which I did not make. When I telephoned customer services to inform them I did not apply for a Next card they put me to the fraud team and the fraud team informed me that someone attempted on July 24th to purchase in my…
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John Lewis caused a leak and damage to my home
I bought a washing machine from John Lewis in November last year and booked their installation service. During the installation, 2 uncommunicative men walked into my home (they didn't say anything to me, barely a 'hello') and installed my washing machine. They muttered and spoke to each other throughout the very…
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Washing machine - glass door explosion!
The inner glass on my LG washer/dryer exploded into the drum whilst on the last spin of its cycle! The glass splintered into hundreds of multi-sized shards of glass which shredded my clothes and embedded into fibres. I was washing a small load (a couple of towels and one set of clothing) on a 30 degree normal wash. The…
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Warranty payments on returned car
I bought a car and the 2nd hand dealership sold me an extended warranty. No option to buy after or alternative companies. The car came with a 6 months warranty. Warranty was offered to be either paid in full or monthly over 10months, I selected the latter! In 24hrs there was a fault, and the 2nd hand dealership repaired…
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Builder Public Liability
Hi our builder has left us abandoned half way through our new extension I have telephoned his public liability and he cancelled his insurance apparently when he folded 2 months ago will it still be valid whilst he was doing the work to progress with a claim many thanks
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Car Dealership Help
Hi, I'm after some help and advise on an issue I'm having. I bought a car on the 28th of June from that-car.com. I was advised by the dealer the car had full service history and had been through a full health check. The car was delivered on the 28th of June and I was advised all the paperwork was in the car and off they…
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New kitchen
I purchased a new kitchen and was supposed to be delivered between 11 and 12 . The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in . There was numerous things missing from the kitchen and it was also measured wrong. They are saying it didn't fit due to me having…
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Car Finance compensation claim
Originally had car finance with GMAC (General Motors) and probably have a valid claim. However, they have been taken over by Ally Finance based in the US. Will the ‘new’ ruling apply to global companies outside the UK?
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Millets/jd sports missing item from parcel and legal form
Hi first post here. Issue is Millets owned by JD sports is regarding an online order I placed which has one item missing from it. It’s taken me ages to get hold of someone to deal with this, two items were due to arrive a cost and a rucksack, only the cost arrives. On finally getting hold of someone they say they have to…
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Kudos to Argos
We bought a Freesat box in October 2023 and over the last 2 months it had started to become unreliable, turning itself on or off randomly and sometimes having a purple overlay on the picture when turned on! I tried factory reset and software updates without success. I took it back to our local Argos and after initially…
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Wrong item delivered
My husband ordered some perfume from Look Fantastic for me at the start of July. The perfume cost £132 but instead makeup and moisturiser were delivered. He contacted them and was told that they would resend the item. Again the wrong item was sent, this time conditioner. We have contacted them multiple times and I was told…
