-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Cash Converters Buy Back Legal Views
Looking for Legal Views on Long-Term Buy Back ArrangementsI would appreciate some independent legal opinions regarding a long-running dispute involving Buy Back agreements with a UK pawnbroker / second-hand retailer. I have deliberately anonymised the facts because the complaint is ongoing. Over a period of approximately…
-
Order from Porsche for accessories
On Monday we placed an order for a set of car mats frome Porsche. I completed their online order form but it would only bring up my address as Main Road. Twice I tried to put in the house name and it did show. After payment when the receipt came up there was no house number. I emailed Porsche customer service immediately…
-
AliExpress Return Issue
Hello all I require some help. I purchased some expensive ear buds from AliExpress and they are all legit and everything but after a few weeks stopped working properly. I've been trying to initiate a return for ages with AliExpress and they keep saying they'll arrange a return and refund then their senior team steps in and…
-
Ultralase Laser Eye Surgery
I had laser eye surgery in 2008 and at the time I opted for the package which included a lifetime guarantee Whilst this was a good bit more expensive than the normal package I was advised that given my age at the time of the procedure I would most likely experience poor vision again at some time in the future and that…
-
13 Months old & IPhone 16 knackered
good afternoon, just after some advice please. I bought an iPhone 16 brand new from a local curry’s store (late June 2025) Total cost was£699, this also included a trade in offer with an old iPhone. I still have the receipt & it was paid for by credit card. *Apple have it as registered since 1.July.2025. during the course…
-
Online order stuck in transit
I ordered some roofbars on the 29th June and received an email on the 30th June saying they were out for delivery. On the 1st July i received an email saying there was a delay but have not had any update since. Can i cancel the order and how would i go about doing it?
-
Damage to new fireplace - £180 to reject it?
Hi all, My elderly grandparents recently purchased a £1100 stone fireplace, and it arrived damaged. This was reported same day to the company, and they've said that because the damage is on the bit that will be covered by the surround, it 'should be fine'. They also passed them around the company a bit and nobody seemed…
-
Returned a high-value item with a retailer's prepaid label, now they say they never received it. Whe
Hi all, Hoping for some advice as I'm going in circles. I returned an expensive electronic item (over £1,000) to a retailer using a prepaid tracked returns label they generated and paid for on their own courier account. I dropped it at an official parcel shop and it was scanned in / accepted on the day. I've got the…
-
Joybuy 'Happy Hour' deals more expensive than standard price?
Joybuy have a 'Happy Hour' each night between 8 and 11pm whereby supposedly you can grab amazing bargains. However, having checked out some of the drops that are due to be released, some of them are more expensive at the Happy Hour. Take for example the Rattan set which has an RRP crossed out of £478.03 with a price of…
-
Section 75 claim - disposal of car
I bought a car last year. After several months I discovered it had been sold with multiple faults. Dealer collected car for inspection under Consumer Righhts Act in February. I instigated a Section 75 claim at the same time. After much prevarication by the dealer, they finally responded in June after considerable pressure…
-
Boots refusing to refund missing item
Please help. I ordered a Dyson hair dryer in April which never arrived. I paid with advantage card points. The DHL tracking says it was delivered and signed for by me but it wasn’t. Boots have refused my refund request and have also refused to either provide or confirm that they have seen any evidence that the item was…
-
Car dealer - Pay £500 warranty - or its restricted to one claim of max £500
This is very naughty indeed. Carbase in Bristol. Went to buy a car from them. £500 for a six month warranty with the RAC or they'll only cover one claim of £500. WOW - how do they get away with this? The Sale of Goods covers you to return a car within 30 days and get anything major fixed within 6 months..... Nice little…
-
Ionos and the 'bug' in their system resulting my account going to a debt collection agency.
I hope this is in the correct space. This is a long issue and ongoing, I will try and condense it as much as I can. I bought 2 domain names through Ionos, I was with them for 2 years without any issues. Last year I decided to cancel both domain names as I didn't use them. It showed in the app that they were cancelled. In…
-
Poor customer service.- large retailer
Hi How can I escalate extremely poor customer service to a regulator or body? Does anyone regulate this in UK? Thanks
-
Samsung cashback not paid
Samsung had a huge 20% cashback offer on TVs bought in May and June. I waited for 30 days, submitted my claims, had them validated by Samsung, but not paid. Today I finally got through on the phone and they confirmed that there are issues with the scheme and they are currently not paying out. They had no forecast as to…
-
Return rights
I bought a necklace on line and the locket was damaged by a scratch they asked me to return and they would polish up ..which they did but when they returned it the necklace/chain looks very tarnished more rust colour than a gold colour. I emailed again with photos etc and they have sent me some silver polish through the…
-
OneStream will not provide me with a final bill after cancelling my contract with them
Hi, I was connected to Onestream on 14th May, I was very unhappy with the weak signal and low speed and was in mid Live Chat to them. There was a knock on my door and an EE Salesman asked if I would be interested in an internet pack with them at 500mbs, I believe, but much faster than I currently had for £20 per month. He…
-
Help Needed with Samsung's Appalling Customer Service Please 🙏🏻
I am posting this to ask whether my experience with Samsung raises wider consumer issues regarding the way manufacturers handle complaints involving connected "smart" products, and whether you feel I have any further avenues available to me. It's a long one so please bare with me. The issue concerns a Samsung induction hob…
-
The Dry Cleaners have Ruined My Husband's Suit
Hi all I hope someone can help me. I need a professional report on a suit that was damaged by a dry cleaner. Can anyone tell me who I can contact for a written opinion on the condition, likely cause of damage, and whether it’s repairable, suitable for an insurance or small‑claims case?” The suit was Made by Austin Rees, so…
-
Rejected car under CRA 2015 — dealer gone quiet, advice welcome
Hi all, first post about this, I have found this board really useful reading through other threads while dealing with this. Quick background: Bought a used car from a small independent AA Approved dealer in April for £8,000, by bank transfer. Air con wasn't right shortly after purchase, had it regassed myself. About a…
