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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Problem with Flooring Superstore
I bought a carpet a few years ago which has started rotting. I contacted Flooring Superstore who were awful from the start. They didn't do that carpet - I had the receipt It was moths - carpet is moth proof It wasn't possible - I had photos Eventually they agreed to a carpet replacement but won't return calls. I've phoned…
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Swarovski
I bought my daughter a ring from Swarovski store for her 18th birthday. A year later (out of guarantee) a stone fell out. I returned to the store to ask if they could fix it, they said they no longer do repairs. Jewellers won't repair because it is not a stone. Then two more stones fell out a few years later, so she can no…
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Joiner installed wrong doors
Hi all, Just after a little but of advice. Having quite a bit of work done to the house. One of the jobs has been changing all internal doors from the basic white to oak. We was put in touch through our builder to a joiner who has done quite a bit of work including fitting a kitchen, changing the staircase and some other…
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Jewellery bought at auction House that was not what they said it would be
in July last year I fell in love with a necklace of peridot and diamond. I spent all my savings to buy it around £29,000. (I know more fool me) The necklace arrived but instead of being 43 cm it turned out to be just around 40. too small for me so I contacted them and asked to return. This was straight away. They said that…
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Brown Paper Delivered Instead of iPhone 16 Pro Max
I ordered for two iPhones on Amazon. The first one is iPhone
16 (256GB), and the second one is iPhone 16 Pro Max (512GB). I ordered
the iPhone 16 Pro Max on December 31st 2024 and iPhone 16 on 2nd
January 2025. However, upon delivery, I was shocked to discover that only the
package containing the iPhone 16 was the right…
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Help with Temu large item return
Can someone kindly help please? I never used Temu before. Avoided it. I desperately needed a fridge and have little money. I found a good quality looking Chinese brand fridge on Temu for a good price through Google. Was excited and looking forward to buying frozen and chilled food again. Temu offered me a voucher and I got…
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Issuing an SAR
Apologies if this is not the right place. Basically I want to know if issuing an SAR against a company to find out why I am on their books when I have never had an account with them or signed up to anything with them. Is this a reasonable thing or is it only when there is a some legitimate financial aspect involved? The…
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RYANAIR WRONGLY REFUSED MY VALID PASSPORT - NEED ADVICE ON COMPENSATION
Hi everyone, Ryanair refused to let me fly Stansted to Rome on 24/05/2025, claiming my UK passport was invalid. Here are the facts: * Passport issued: 15/04/2015 * Passport expires: 15/01/2026 * Travel date: 24/05/2025 On travel date, my passport was only 10 years 40 days old and had over 7 months validity remaining. Jet2…
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Do I have any rights on purchase via leely uk website
Hi. My daughter purchased two dresses from Lily UK. It turns out it's a US company which is actually a shell for a Chinese company. They took about a month to a arrive and neither fitted well. They gave her 7 Days to return her online order despite the UK law being 14 days. They also say they will charge a 20% fee for…
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Rogue warranties company
DO NOT USE THIS ROGUE COMPANY DO NOT USE THIS ROGUE COMPANY My product number is SF19685704 This is a first hand account of a deeply unsatisfactory experience that I have suffered with momentums warranties, that I have experienced this last week, highlighting issues with accountability and financial burden placed upon…
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Advice small claims court
A solicitors messed up a Will-I was advised (by them to get a solicitor) which I did, to get the errors rectified! I now have large bill-is it worth/ likely to take solicitors (who messed up) to small claims for my costs?
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Consumer Rights on Duplicate Apple Subscription Services specially Apple One/iCloud+ subs
For months I’ve been paying family subscriptions on my account for both Apple One Premium and iCloud+ 2TB storage which is on my partners account but invoiced to and paid by me. For those that don’t know Apple One Premium allows subscribed services to be paid for by the lead and shared across the family so everyone…
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JustEat problems
Hi all I appreciate any idea/help regarding this. I've ordered groceries quite a few times from JustEat recently. Most orders were okay but four times they were not. One order didn't arrive at all but was marked delivered by the driver anyway. Two arrived only in part and one had broken and out of date items. In all cases…
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incentives to switch accounts
in trying to switch current accounts on behalf of a relative with a cash incentive to do so I discovered that by being a POA on the account that we were switching from meant that the new account to be set up was rejected as was treated as a joint account. Because of this delay the accounts were switched eventually but the…
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Uber Eats Refusing to Refund or Provide Information.
Sunday 1st of June, I placed an online order for a Harvester, this duplicated a meal deal they offer. Taking the Order to £114,47, a few minutes realising this, I cancelled the order and replaced it correctly for £67,47. However moment later a notification to say that this was charged and the £114.47, plus the £67,47 was…
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Morrisons New Mix & Match Offers Pricing Labels Confusing?
My local Morrisons recently launched a few 4 for 3 mix & match offers. The price labels simply say "4 for 3 cheapest item free" and there is no offer name (previously they have something like "Meat Offer" or "Heinz Offer") to indicate which products are included. I assumed the new mix & match offer was a store-wide offer,…
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Smarty Offer not appearing on their site?
On MSE Smarty come up with a £5/ month offer for a 10GB contract. But clicking through to 'get deal' there is no offer that resembles this.
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Can anyone help - bought a car - never received it :(
Hi all. Newbie here! To cut a long story short: I ordered a car from Cinch back in April. I was accepted for HP with Black Horse and I paid a £2000 deposit (plus some fees) upfront. The day before the car was due to be delivered (after I had taxed and insured it), Cinch called to say that there was a fault with the car and…
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Item missing
I ordered several t-shirts from a retailer's website, and one item was not sent. After reporting the issue to their CS, they refused to refund the missing item because they claimed their warehouse CCTV showed everything's put inside. I don't think the CCTV can catch the amount of the items being packed, not to mention I…
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Dyson refusing to to refund
Hello 👋🏼 I apologise in advance, it is a long one! I was wondering if anyone could offer me some advice on what my rights would be, I’m losing the will to live with how bad Dyson’s customer service is! In February this year, I purchased a Dyson airwrap through Currys PC world. It developed a fault, I contacted Dyson…
