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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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How do I sue car rental company for deducting monies from my Card for ALLEGED damage?
Hi all I want to take a major car hire to court because they have deducted over £250 from my credit card for the items below, which I dispute. Basically, I was involved in a RTA that wasn't my fault. The other drivers insurance repaired my car and gave me a curtesy car (provided by a huge, well known Car Hire firm). I had…
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Charity
My wife was pressured into signing up to a charity lottery direct debit in a shopping mall. The leaflets mentions gamble aware and she’s already signed up to GameStop what would happen would they refuse this? I felt very bad as I got annoyed with charity worker but they are very pressuring has anybody else experienced this…
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Faulty TV
Hi, I purchased a Panasonic oled 4k TV Nov 2024 and it came with a Manufacturers 5 year warranty. 11 months in we saw the screen had failed and contacted the manufacturer. They did some tests and arranged an engineer to assess it. The engineer confirmed the screen had failed but Panasonic no longer supply the screen. I was…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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Sky chasing ‘debt’ over non cancelled bb service after they told me I didn’t need to do anything
Hi. Any advice very welcome as I’m at the end of my tether and yes being stubborn out of principle! Out of contract and with a huge hike in bb cost I decided to go to gigaclear. Ordered new service and went straight on Sky website to see how I cancel. I found the page which says ‘your new provider will tell us you are…
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Currys Support plan
Hello all I bought a tv from currys back in 2022. I took out the support plan which at the time included accidental damage. Unfortunately my child recently damaged the TV and I called up currys to get it fixed/changed. Only to be told they no longer include accidental damage in their care plan now (was changed last year…
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Items of no listed value
Hello, I'm hoping this is the right place to post (apologies if it isn't). It might seem petty but I am now more interested in the rights around it that the issue itself. I have found that when I go to McDonalds on the app and at the self serve kiosks I can now add a crazy number of barbeque sauces to my order. On the last…
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Cancelling an online order
Hi all I have ordered some goods from a well known discount book store online on Sunday 9th November. The order totals £90 as it is Christmas presents. I haven't heard anything about my delivery as yet and they normally deliver in 5 days. I have looked online and the company have moved warehouse so it has caused delivery…
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Bought a heavily discounted mattress (seconds) but they sent the wrong one (seems perfect)
I spent about £800 on a new mattress which was originally priced over £3000 but was reduced as it was classed as "seconds" due to ex display, customer return, etc. They did not know. However, it was listed as firm and when I opened it, admittedly a few weeks later, I see that it is a regular and not firm. My order and all…
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Advice on dealing with faulty mattress from MattressNextDay.co.uk
Hi, I was hoping someone could help with some issues I have been having with a faulty mattress purchased from MattressNextDay. I first purchased a mattress from them which was delivered on September 13. The mattress was listed as firm, with orthopaedic support, however the mattress started to dip and lose it's firmness and…
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Angel Perfume
Bought a 100ml genuine bottle of Angel perfume as saw online for £100 with 15% off code (plus delivery charges) from what tooled to be a legitimate site (also looked up online reviews) bottle arrived in what looked like genuine packaging and sealed. Opened it and sprayed. Smells nothing like the perfume I have used and…
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Broken zipper after 6mths: John Lewis stating unreasonable
I bought a £375 Sweaty Betty coat from John Lewis at end of Nov 2024. Wore it until March 2025. Started to rewear again in October 25. However the zipper stopper came off and the bottoms zip slider came off. The zip now does not work. I’ve had the coat 11mths. John Lewis are stating that it’s reasonable wear and tear…
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Unauthorized payment from card
Just wondering if i should be contacting my bank about a unauthorized payment my daughter's old dance school are still taking? So basically my daughter has been going to this dance school for few years and it was brilliant but they was taken over 12 months ago which was a shame and the the owner started a subscription…
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Is there any point/hope doing a small claim against inpost.co.uk if they won't even read it?
One of the worst customer services experiences I have ever experienced and if you search for the bad reviews on trustpilot you see it is the same trend for all who have any issues. As the saying goes "it is fine until something goes wrong". Well it didn't take long for me as this is only the second time using them before…
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Mystery boxes
Anker are offering 'mystery boxes', which may contain a valuable item, but mostly contain a not-very-valuable item. This is all being sold on their website here: https://www.anker.com/uk/black-friday-sale You need to scroll down a bit to see the mystery boxes. They are imposing a term, namely: "2. Contents cannot be…
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LeasePlan/Ayvens admitted “persistent issues” – unsafe VW ID.4, 6 videos, still trapped...
Hi all, Looking for advice and shared experience. After 3 years and £14k+, LeasePlan (now Ayvens) finally admitted in writing that my VW ID.4 has “persistent issues.” Their remedy? A 10% discount – while I keep paying £391.76/month for a car that’s unsafe. Evidence bundle: - 6 videos: 5 showing daily Android Auto failures,…
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crypto currency scam
Hi can anyone help me please or advise ? I think I have been scammed in a crypto liquidation account
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Moved: Wine Drops con
This discussion has been moved.
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Any dealings with All Home Repairs 24/7
Hi there Anyone dealt with this company? I should have read the reviews before I used their services. Basically they locate a tradesman in your area and charge you even before the said tradesman has appeared. Also their terms and conditions are unclear. I have cancelled an engineer but on reading the terms and conditions…
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Samsung ignore consumer rights
I am genuinely gobsmacked at the service or lack of service I have received from Samsung. If anyone can help, it would be appreciated. My brother and I purchased a new TV for our mother for Mother’s Day. She was redecorating her lounge and it seemed a perfect time for a new tv. We chose Samsung as they are a large brand,…
