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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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LETTER BEFORE ACTION Help
Hi all, thank you for taking time to review this letter that I am planning to send to a supplier before procesdding tpo the court. thaks in advance. Dear Sir/Madam, Order: Galaxy Z Fold3 5G 256GB (Black) – £503.49 Order date: 10/04/2025 Issue reported: 08/07/2025 * I purchased the above phone on 10/04/2025 for £503.49.…
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Woodworm In Furniture
I purchased a coffee table last December. Its now showing evidence of woodworm, only a few holes with fine sawdust but enough to make me move it out the house. Luckily no other parts of the house have any evidence. Ive emailed the company but had no reply. Is anyone able to tell me how I stand from a legal point of view?…
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Amazon: Faulty Installation lead to water damage
Hi everyone. This forum has been so helpful on other matters, I thought I'd get your thoughts on this: * April '23 I purchased a washer/dryer from Amazon with installation. * Washer/dryer was delivered, installed and old appliance removed. * One week later I noticed water coming up from under the floorboards outside the…
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Wedding Caterer withholding refund unless we sign agreement stating we won't leave a negative review
Hi all, Looking for some advice. Long story short, we had our wedding this year and found our caterers really disappointing. The service wasn't as described and we felt really let down. We've been in email discussions with the company and have settled on a 10% refund. I'm keeping to resolve this as soon as possible as it's…
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Hoka - Return lost
I recently purchased a pair of running shoes from Hoka, tried them for a few runs, too small so sent them back via their chosen courier royal mail. Now, I have done this before with Hoka and had absolutely no issues, a few weeks past and no movement on the return or anything by way of communication from Hoka. I then…
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Second hand redeemed giftcard refunded & spent by original owner
Anyone else had the same issue and what did you do? I bought a second hand Amazon giftcard from an online company at a discounted rate, something I have done many times over the last couple of years with no problem. I topped up my Amazon balance with the £50 giftcard and the code worked. I have been keeping money in my…
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Faulty Dolce Gusto Machine - advice required
Hi, We've had our Dolce Gusto Mini-Me machine for just under 3 years, so it's well outside the standard warranty, but it's just failed on us. There is a magnet on the pod holder and a piece of metal inside the machine that it's sticks to when you insert the pod. The problem is that piece of metal has severely rusted and…
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Company is appointing an Administrator
Hi everyone, On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025. On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and…
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Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
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Mid-sold car service history
I purchased a second hand Kia from a well know national dealer in September 2022. I still have £5k outstanding on the finance. I opted for the Kia as they have a 7 year engine warranty and wanted the peace of mind that I’d be covered if I hand any issues. In order for the warranty to remain valid, the car must be…
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Kwik-Fit
During a routine service, Kwik-Fit left a nut in my Mercedes GLC’s air filter, which entered the turbo and caused catastrophic engine failure. Mercedes-Benz have confirmed this. Despite my efforts and attending all meetings and negotiations, Kwik-Fit: Offers only to write the car off (£27,310, below market value) or repair…
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Currys & Creation
Can't find anything on this here, but know Im not alone (because they've told me!). Friday 22nd September I had a message from Currys, congratulating me on my new purchases - I hadn't made any! Then I had emails from Creation (their finance department) telling me to check my new statement online. There were two purchases…
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Faulty car on pcp
Hi all, I brought a car from a dealership on pcp and part ex my old car. I brought the car on the 24/08/25 and when driving home from the dealership I noticed a bad nice coming from underneath the rear center of the car. The next day I returned the car to the dealership telling them about the noise and they said to come in…
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LETTER BEFORE ACTION HELP
Thank you for taking the time to review this letter, which I am planning to send to a supplier before proceeding to court. Thanks in advance Dear Sir/Madam, Order: Galaxy Z Fold3 5G 256GB (Black) – £503.49 Order date: 10/04/2025 Issue reported: 08/07/2025 * I purchased the above phone on 10/04/2025 for £503.49. Within…
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Currys Faulty Dishwasher
Yesterday Currys delivered and fitted a new dishwasher. They put a 30 minute short cycle on to check it was running and left. Within 15 minutes the washer was beeping and flashing the F1 error code. I turned the machine off, but the drain was still running. Whenever the machine is switched on at the plug the drain is…
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Photo evidence for County Court
Is it correct that the County Court submission only formats photo evidence in black and white and not colour ?
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Cancelling The Times Subscription - Hope this helps!
Seen many people on here and on other sites mentioning what a nightmare it is to cancel The Times subscription after taking out a trial. I actually managed to cancel easily (once logged in) by going here: http://www.thetimes.co.uk/account/cancel Then scroll to the bottom and click “I’d like to cancel my subscription” You…
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URGENT:Section 75/Consumer Rights Act Help – Faulty Car, Retailer Refusing Refund, HSBC Delaying
Hi everyone, We’re looking for advice on a stressful situation involving a faulty car, a rejected refund, and a Section 75 claim that’s going nowhere fast. My partner and I are both in our early 30s and work in healthcare. After saving up for a long time, we bought a used 2016 Ford B-Max (automatic) for £6,290, paid in…
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PAYPAL SCAM via FB purchase of a crochet pattern
I recently tried to order a download crochet pattern from a site on FB called Ma Boutique, I payed by Paypal the £2.65 using two step verification as recommded by PP. The link was never received and checking my emails later I discovered not only did I have an invoice for £2.65 but three further invoices totalling almost…
