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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Waitrose - Incorrect Delivery
Any advice appreciated here - I ordered a case of wine to be delivered by Waitrose Cellar a couple of wks ago. They delivered someone else’s champagne order (worth a lot more than my order). My name and address were on the outside box, the champagne recipients name and address are on the invoice inside (GDPR issue too!). I…
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Website consumer rights - refunds to customers
Airbnb - On the 12th August 2026 a guest paid airbnb £28.00, the original booking was later changed by the guest with additional requests that couldn't be accommodated by the host. The host agreed that the new requests that couldn't be accommodated, the guest should be refunded their £28.00. The £28.00 was paid on the 12th…
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ManyPets – concerns about the handling of my cat’s insurance claim
I am sharing my experience with ManyPets because I am extremely concerned about how my cat’s current claim is being handled, and I would be interested to hear from other ManyPets customers who have experienced something similar. There are two separate issues with ManyPets’ current position, as well as concerns about how…
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Bed frame.
Hi all. it’s been one of those days today but the main issue I have is our bed frame broke. What are the rights around timeframe etc? On the batch sticker attached to the bed, it says it was produced in Feb 2023, so a little over 3 years. I’d expect a wooden frame to last a lot longer. Frustratingly I can’t find an email…
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Dealer says "we refuse to reject" on faulty £7.4k Astra within 2 weeks. Legal stance?
I bought a 2019 Vauxhall Astra K for £7,440 (via personal loan/debit card) from a Stockport dealer on July 27th. I spent all my savings on this car and need it for long trips to Barrow and Preston. The Issues: Collection day:TPMS issue showing right front tire low,salesman told me it would go off by the time I get home…
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Building rights
builder has messed us about and we have paid in full he hasn’t finished job and attempted suicide what can we do?
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Currys withholding refund after collected return ”lost in transit” – says I must wait 28 days
I’d appreciate views on Currys’ position here, particularly whether anyone else has encountered its apparent 28-day “lost in transit” investigation policy for returned goods. I bought an Echelon Stride-6 treadmill online from Currys and initiated a return on 1 July 2026. The treadmill was collected through the arranged…
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Amazon Renewed Rip-Off
I bought a phone on Amazon Renewed on 8th August. It was £330 (Iphone 15) and around the same price as other refurb phone sites but I thought Amazon were a reliable company. Like all the items on their Renewed site it was supplied by a third party seller. At the time they had generally very good reviews The money was paid…
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Heritage Live cancelled Ricky Martin Concert
I hope someone can help me. This was cancelled and on July 13th I applied for the refund and got a response from See Tickets stating they would return the VIP Package cost that was £419.00 it has been over a month and I have not received my money. They keep ignoring my follow up e-mails. I tried Charge Back from the bank…
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Harvey Nichols gift cards rights
Hello, Does anyone know the rights that I have with regard to Gift cards which I recieved from my birthday. I went in to spend them and was advised they cannot accept them due to the take over. No warning communication was given to me. I knew about the buy out but nothing was communicated to existing customers of anything…
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No idea?
Hello all. Please be kind, I'm asking for advice. Thank you. I seem to be in a bit of a spin in regards of consumer rights at the moment. Because I seem to have none?? I'll keep brief. Had a clutch fitted by a mobile mechanic, I had to limp home and got it on the drive (live rural so not easy to phone someone to help). Got…
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Costco lifetime shed
Hello, We bought a lifetime shed from Costco in March this year and the gas struts have failed, seems to be a common problem with this product. Costco said it's nothing to do with them and advised us to contact the manufacturer. The're a US company, we sent an email to their customer service department but nobody replied.…
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Incorrect sofa delivery
Morning. I'm after some advice if anyone is able. Ordered a sofa from Abode Furniture Outlet in their Cardiff branch on the 19th July for our garage we had turned into a room. Excellent service and sofa at the start. Asked for the exact same shape as the display one we had just tried in their display room, which I said was…
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Advice please: I sent a returns parcel to the wrong company by mistake, Evri have lost it.
As the title says, misclicked on the "Choose Company" dropdown on Evri's returns page and accidentally selected a small bedding retailer in Birmingham (Company B), rather than the major high street clothes shop that I purchased the goods from (Company A). I didn't notice until after the parcel was sent, which was the 3rd…
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MSE Guide - Mastercard Compensation Claim
This is a dedicated thread for our new guide on: The Mastercard Compensation Claim Please let us know your thoughts and give us your feedback. If you haven't already, join the forum to reply.
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Used car with undisclosed faults! How to proceed? Return & full refund vs Keep & partial refund
Hi I hope I can find some advice here. Sorry for the long text in advance! I bought a used 2017 car from an independent dealer. After using it the last 24 days I discovered some issues I wasn't aware of. I am undecided if I should try returning the vehicle for a full refund or if I should ask for a discount. I am not very…
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How do lawfully deal with ownership of tent after refund via Klarner.
Hi there I purchased a tent via the online store TrekkInn (owned by TradeInn). I paid around £360 for the tent but via 3 monthly installments through Klarner. I was after a particular make of tent by Vaude that isn't sold by shops located the UK, possibly due to Brexit I guess, as they use to sell over here nore TradeInn…
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'Scammers took out a £1,400 mobile contract in my name'
MoneySaver Grace ended up being chased for over £1,400 worth of debt after scammers took out a phone contract in her name with iD Mobile – and she only found out after getting a letter threatening possible court action. Here's how this kind of fraud can happen and what you can do to protect yourself. Read the full story:…
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Restricted view from premium seat at concert (Hampton Court Palace)
We went to see Elvis Costello at Hampton Court Palace in June. We paid extra for premium 2nd row tickets from Ticketmaster (the tickets were bought in March). We arrived at our seats just before the show and were annoyed to find that a large monitor speaker at the front of the stage was completely blocking our view of half…
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Frame for glasses not fit for purpose
Bought a pair of glasse frames from Specsavers, Sept last year. Had them made up by Specsavers in October last year. Two weeks ago one of the arms fell off. I have worn glasses since I was eight. So I thought the screw had come out. On closer inspection, the arm had come away from the frame. Returned them to Specsavers…
