Consumer rights

This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.

💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…

Hi has anyone had any dealings with Nike UK at Corby. My partner purchased an item of clothing - it was too small so she returned it at her own expense. Bought the next size up and requested a refund for the return. As she does not have their app she sent it back via Royal Mail and has a certificate of posting. Almost a…

Dear all So I have recently found out that my teenage son was scammed into taking out a phone contract and never received the phone. A friend's friend talked him into taking out a phone with the promise of selling on for a profit, but once he gave him the phone to sell on, was ghosted by him. He ignored Tesco mobile…

Not sure if this is a C/R issue or a vent. Elderly next door neighbour had a Worcester Bosch boiler service by BOXT as she pays monthly for it on 1/10 and my partner was in the house with her and service tech person said the boiler was leaking and needed a new AAV plus inhibitor and some one will contact her to arrange a…

I feel like I am definitely being scammed. The company (Avis) operating out of Belgrade Airport found some very superficial scratches (probably caused by vegetation) on the car's bodywork. Despite me demonstrating that they could be wiped off with a bit of spit and a finger rub, they told me that the damage will exceed the…

[England] Flooring company refusing to reinstall laminate unless we pay for subfloor repairs We paid Tapi Carpets around £3,000 for laminate flooring and fitting in 2023. We’ve had repeated problems with the flooring and Tapi have been involved in attempts to put things right. From a goodwill agreement (no liability or…

I bought a £59 dash cam online yesterday without doing my due diligence. I have since learned that it is a probable 90% scam, my bad and unusual for me to do that.. I paid from Apple Pay from my First Direct bank account. I called the bank as I could see the payment was pending and asked if they could cancel the payment.…

The surveys and sales process were excellent—then the actual work began. Delivery brought colourful language, an obstructed road and materials dropped hard enough to be concerned my cottage may become Open Plan without intent. Installation involved 1 very poorly fitter (bless him he did his utmost) and then a 2nd, enough…

Hi, Not sure how this works legally, or which consumer law this violates. For background context, I've been a prime subscriber for many years and have used for Amazon for 10+ and always had good customer service. A couple months ago I returned an item within their 30 day window, but have not been refunded. Amazon sent…

A quick question .. My neighbours dad had something stolen from his property around 9 years ago , while trawling ebay he came across it and contacted the seller to inform him - a police report was opened at the time. The seller said he bought it in good faith around 8 years ago and has a handwritten receipt from the shop (…

I purchased a PC chair (its a heavy duurty chair and weighs 22kg) from a website (A big-ish company) and about a 3 days after having it set up the tilting mechanism broke and now the chair isn't fully stable and it's creaking and 'cracking'. They're happy to refund (won't replace) but i need to send it back. I explained…

Neighbour parked on my driveway in his works van as a result I couldn't charge my car as I am a PHV driver this is necessary to carry out my job can I make a claim against him for lose of earnings for this? [Image removed by Forum Team]

I am having to keep messaging Shein, as I returned a pair of sandals on 23rd Aug and it says they were received on 26th Aug, but says awaiting warehouse pick up. It’s now 9th Oct and I haven’t had a refund. It’s not a huge amount but is there anything I can do? My latest chat message to Shein says it has been escalated and…

I ordered a mug of my favourite band from this site on 15th September but haven't received it. I've sent them a number of emails but they have said I ordered a digital file not a physical item.. ! I definitely ordered a physical item as that was on the website. Has anyone else had problems with this site ?

I'm looking for some advice from anyone familiar with Visa debit-card chargebacks, particularly whether HSBC are correct in refusing/closing my chargeback. I paid On The Beach £6,251.49 for a package holiday using an HSBC Visa debit card. The payments were: 18/10/2025 – £120.00 14/11/2025 – £772.19 13/12/2025 – £772.19…

I had previously used the bike rental scheme Nextbike in Glasgow. On 27 October 2025, I received an email from them saying that the scheme was ending and that they would issue a refund for any remaining credit. After a month or so, I noticed that I hadn’t received the refund, so I emailed them to check on 1 December 2025.…

I am leasing a car, within 7 days of getting the car, the car struggled to stop when i need to let someone go past me, i immediately rang the RAC who came and did a diagnostics test which returned faults including breaking faults, deemed it undriveable. 2 weeks later the car got taken to the supplying garage (who initially…

i bought school shoes from Matalan on 31st August- I noticed today that the sole of each shoes is becoming detached - same place on each shoe, the outer side. There is no other damage such as scuffs, or anything to suggest theyve been used for anything apart from worn on a typical school day. BUT… I dont have the receipt (…

After a heart attack and cardiac MRI scan cardiologist 'A' said my condition could be managed by medication 'X' and said I'd get another appointment to see how things were in a couple of months. I asked if I could still travel abroad as I'm a frequent traveller and he said I could. I got a date for a follow up appointment…

Looking for advice regarding a very delayed food delivery and refund refusal I’m looking for some advice because I’m not sure where I stand with this situation. I ordered chicken through Just Eat. The order took approximately 3 and a half hours to arrive. According to the delivery information, the food was apparently…

Can a mainly trade business sell to a private customer without saying VAT will be added? I bought goods from UK website selling mainly to hospitality trade, but also accepting private orders, ie I didn’t have to supply a VAT number, or otherwise prove I was trade. After buying it - I realised they’d added 20% VAT - even…