Consumer rights

This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.

💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…

I am leasing a car, within 7 days of getting the car, the car struggled to stop when i need to let someone go past me, i immediately rang the RAC who came and did a diagnostics test which returned faults including breaking faults, deemed it undriveable. 2 weeks later the car got taken to the supplying garage (who initially…

i bought school shoes from Matalan on 31st August- I noticed today that the sole of each shoes is becoming detached - same place on each shoe, the outer side. There is no other damage such as scuffs, or anything to suggest theyve been used for anything apart from worn on a typical school day. BUT… I dont have the receipt (…

After a heart attack and cardiac MRI scan cardiologist 'A' said my condition could be managed by medication 'X' and said I'd get another appointment to see how things were in a couple of months. I asked if I could still travel abroad as I'm a frequent traveller and he said I could. I got a date for a follow up appointment…

Looking for advice regarding a very delayed food delivery and refund refusal I’m looking for some advice because I’m not sure where I stand with this situation. I ordered chicken through Just Eat. The order took approximately 3 and a half hours to arrive. According to the delivery information, the food was apparently…

Can a mainly trade business sell to a private customer without saying VAT will be added? I bought goods from UK website selling mainly to hospitality trade, but also accepting private orders, ie I didn’t have to supply a VAT number, or otherwise prove I was trade. After buying it - I realised they’d added 20% VAT - even…

I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time. 

I purchased an expensive light fitting from Exclusive Lighting Ltd, but it ultimately didn't suit our space after opening and checking it. When I requested a return well within the statutory 14-day cooling-off period, they initially hit me with a blanket refusal, claiming online purchases cannot be returned if they have…

Hi, does anyone have any advice for.other EX30 owners affected by the battery fault? I own my car so handing it back isn't an option. I understand several people with a PCP have gone down this route. I was advised back in December 2025 of the fault and not to charge my car above 70%. I then received a letter advising of…

I have been trying to resolve an issue with online searches but get conflicting advise and do not understand what my consumer rights are. Hoping for some clarity and assistance - thank you. I went to a nail salon last Tuesday to discuss and book an appointment for a manicure. No person could assist and I was pointed to an…

So I sent a laptop back to Amazon EU ( Amazonská 4753/1 Sereď, 926 01 Slovakia) only for it to be returned to me as the recipient refused it ( no reason given). Amazon won't refund me until I send it back. I don't want to send it again via PF as I don't want to lose even more time/money on failed deliveries. I believe it…

Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…

I was wondering if anyone has any advice. I went to withdraw monies I had made from sales last Sunday 20/09 but I was unable to as Vinted advised me that my second name was not on my account and since this differed from my name on my bank account they will not let me withdraw the monies. I was asked to provide ID but they…

checking my elderly mums bank account for something unrelated and an £11.10 charge from prime popped up along with a 30p charge for currency conversion!! she has never signed up for this and wouldnt know how to bank says its been withdrawn since april but i suspect its longer how do i address this with amazon to get a…

Hi, Recently I purchased the Samsung S26 via the Samsung site. The contract is with o2. The order went through fine and the phone and sim were dispatched and received. I spent ages transferring all my stuff from old phone to new phone. I already had a contract with o2 which had finished and was rolling now so I cancelled…

On the 18th September I traded in my Iphone Promax 17 for the 18 version. I bought it online but picked up in store. The phone randomly switches itself off. I call support where they run diagnositics tests and say the phone has a hardware fault and I need to return it. below is a diary of what has happened so far I speak…

Interested in people's views on this one, particularly whether anyone else has had the same experience with ZOE. I signed up to ZOE for 12 months at £9.99 per month. I was perfectly happy with the original 12-month commitment because I received a discounted glucose monitor as part of joining. I stopped using ZOE after a…

I bought three items from Snug Nest online. I want to return two of them but every time I contact them to ask how I return items I get the same post saying that I can keep them and have a 20% refund or return them and get a 50% credit voucher off future purchases. How do I get my money back?

My nephew bought a car from a small dealership at the start of this month, the car started having issues within a couple of days, he reported this to the dealership who gave some advice, it eventually needed going in a garage, the dealership paid the 2/3 of the bill with my nephew paying the rest. Despite the work done,…

I have mobility issues and it was recommended to me, by my GP about joining a Gym (An independent). For reasons i'd maybe not rather go into, One thing I was concerned about was being recorded so I contacted the company beforehand (i still have the E-mail) and asked them if recording in the Gym was allowed. They said no…

Hi, we purchased a Ford Focus ST 2020 (Diesel) in May 2026 from a main dealer, following collection of the vehicle, we immediately reported an issue with juddering brakes (which they have subsequently replaced - but it has not resolved the juddering) and also an issue with throttle lag, when you put your foot down, at…