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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Holiday refunds
Holiday to dubai cancelled and offered a full refund, 2 weeks on from this they are now saying it could be 6 till 8 weeks before I get refund. This would now be after my return date. As only get set holidays without refund can't book another holiday, how do you get your refund back quicker
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Laptop screen crack
I purchased a Lenovo ThinkPad P1 Gen 7 in November, partly due to the advertised next-day delivery. The order was delayed and the laptop arrived around two weeks later following notification. The first device arrived with a cracked, non-functioning screen and was returned. A replacement was issued after a further delay of…
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Intrum Letter claiming I owe money
Good evening, A relative received a letter regarding a debt of just over £1500 from Intrum threatening to send characters from "Verify" to the property if the letter wasn't responded to within a certain amount of time (I've only just got the letter). Previously, Intrum had been emailing me which I did not respond to. I did…
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Royal Mail Claims & Complaints not helping
I returned a package to Amazon the day after it arrived. It was a laptop that I bought and then thought better of. I sent it from the Post Office locally using Amazon Tracked Returns. That was on March 21st. Amazon then kept telling me they hadn't received it and that Royal Mail were advising to wait until May 21st before…
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Recently supplied and fitted phone battery failed and swelled
In January, I paid a mobile phone repair shop to supply and fit a new battery in my phone. They did this in house. In April, I complained that the new battery started dropping like a stone once it reached about 30%, and the phone was shutting down. The shop showed me a display of their terms and conditions that state their…
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What can I claim for lost bus tickets after app update made First Bus app unusable?
Hello all, I've joined so I can ask the collective MSE wisdom about an issue I have with First Bus. Two weeks ago, they released an app update which makes it unusable, it cannot launch on my phone at all. I've raised the issue and been told they're looking into it, with no idea when it will be resolved. I've lost access to…
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IKEA Custom Worktop Dispute
Hello, I am looking for some advice re: an issue I am having with IKEA. I purchased a kitchen online via an IKEA advisor using the IKEA finance provider, Ikano Bank. We had a virtual consultation to design the kitchen in early October 2025, with further tweaks made here and there via email before the final order was placed…
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Where do I stand with Cabot? Any help gratefully received, thank you!
Hi, I had a handful of debts over 11 years ago that I initially set up a plan to pay through Stepchange and eventually made my own agreements with the debt collection agencies (4 in total). I never missed a payment. This year, Cabot Financial began hassling me to do a new financial assessment. This became harassment as…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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Currys - the worst customer service experience
For the past two months I've endured an ordeal trying to purchase a dishwasher from Currys. Incidentally, a few years ago they replaced a washing machine and did not install it correctly (a basic error with the outlet pipe) and they offered a refund fairly quickly. I assumed this was a blip. Summarising the issues below…
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Tyre and Alloy Wheel Care Plans
Hi, I would appreciate any help/advice on above. Took delivery of a new car 4 days ago, I also took out a tyre and alloy wheel care plan as recommended by the dealer. I now have to have a tyre replaced due to a puncture/tyre fault? The supplying dealer said I would need to contact the care plan provider who simply rejected…
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MY RIGHTS TO REJECT A CAR
I bought a brand new, unregistered Audi S3 back in January. When I went to collect the car, it wouldn't start. After two weeks of technicians investigating the electrics, it was decided that they couldn't sell me the car, so I agreed to buy another S3 (same spec car, different colour). This S3 had electrical problems from…
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Problem with subscription I hadn't signed up for
I am very unhappy with Rumi Cosmetics. I ordered some Eyecorrector+ on 25 April which I have been using, though I don’t think that it really does much good. On 25 May I got a mail from them thanking me for re-ordering. I contacted Customer Services to say that I hadn’t re-ordered anything. They replied to say that I had…
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Ikea complaint going unanswered
I have an ongoing issue with Ikea which I've initially attempted to revolve over their chat. After several failed promises I raised an official complaint with them using the following two email addresses: * ikea.complaints.gb@ikea.com * terms.conditions.gb@ikea.com After still not receiving any response I turned to…
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Roofer compensation
Thank you in advance for any advice. I had a new roof installed last year which has had to be completely re done as thr work was faulty in several ways and letting in water. I had a roofing survey carried out so that I had evidence and have now submitted a claim to small claims court for the monies paid to him (having now…
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UPS lost a parcel send by a third party and refusing compensation
Any help greatly appreciated here. I lost my wedding ring at a Christmas party in a ball pit back on 18 December 2025, shortly after the venue found the item and offered to return it to me via a company call Faundit who return lost items via post for hotels etc. I paid £19 for Faundit to return the ring and on 24th…
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Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement
Title: Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement — what would you do? Posting here for advice and to flag what is happening at Agoda in case it helps others. The booking In mid May I booked a Corner Suite with breakfast at a well-rated 4-star hotel in Seoul through Agoda, for four…
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Right to cancel order due to delay
12 weeks ago I placed an order for a new double glazed front door. The surveyor made the measurements and I signed the order form. It was suggested that the door would be installed after 6 to 8 weeks but this was not in writing. No deposit was taken. No copy of the order form or Ts&Cs has been provided to me. After 10…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
