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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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I need to solicitor to serve a LBA ( Letter Before Action )
Hello quick advise I have used AI to draft a Letter Before Action (And gotten tonnes of advice from citizens advice and which solicitors), based on consumer law, a myriad of evidence and SAR (Subject Access request) Files, so its a hands down win. I dont want to go into details, but politely seeking advice. As I want a…
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What is going on with John Lewis aftersales service, returns and refunds?
John Lewis after sales care is shambolic. Bought a phone online 17/7/25 which was faulty and immediately arranged a replacement which was also faulty. They have agreed to refund me but after hours on the phone to John Lewis (7 calls), complaints, escalation of complaints and also emails I still haven't received a refund…
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Mum scammed by TechSage
My elderly father clicked something he shouldn't and the PC screen ended up covered with pop ups, one of them saying to call a phone number to put it right. My mum called this company (TechSage) who put it right and told her a whole pile of nonsense about a trojan virus in "her" Internet. She paid them £289 using an MBNA…
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EO Mini Pro 2 Removal of support
Hi all On 25/5/2022 I had a brand new EO Mini Pro 2 car charger installed through Octopus Energy. This came with a three year warranty. Out of the blue, I received the following email from EO Charging: We’re getting in touch to let you know about some important updates regarding your EO Mini Pro 2, EO Smart Home app and…
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Consumer Silencing by So Energy
Hi all, Just wanted to raise a flag (pun intended) about something quite concerning I’ve been experiencing with So Energy and their use of Trustpilot. I’ve had ongoing issues with So Energy, and have left honest, factual reviews about my experience on Trustpilot. However, they’ve now had all of my reviews removed — and…
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Seeking advice regarding wickes faulty flooring claim
Hi everyone, I'm looking for some advice regarding a claim I’ve made to Wickes for faulty laminate flooring. I had flooring laid in three rooms between September and December 2024. Within just a few weeks, I started noticing several issues — chips, dents, blemishes, and even a strange object (possibly a piece of metal)…
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Plumber caused damage and small claims court
Hi all I’ve had some laminate flooring ruined from a water leak after some plumbing work. The plumber initially denied responsibility, but after I’d mentioned the small claims court and showed him a quote to repair the damage - he wanted to replace the floor himself. I rejected this offer outright as he isn’t a…
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Third Party Payment to Next
Hi I made a TPP to NEXT via my online banking. The payment was authorised by my Bank however was declined by NEXT. The money has been debited from my bank account but has not reached NEXT. I have had no joy in getting my money back from either NEXT or my bank. Would welcome any advice on next steps! Many thanks
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Dyson Faulty Item + Appalling Customer Service = Huge Headaches
Looking for some clarity here really and hoping someone has some experience to be able to advise. I have a Dyson hairdryer, it went out of "warranty" in April, however it's since developed a fault where it will randomly stop on the hottest setting, flash lights at me and I have to turn it off and on again to start it up…
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Broken Remoska
I purchased a Remoska from Freemans at the end of March 2024. The handle came loose after 10 months and there is are screws rattling about inside it. I could not find my receipt. I thought only Lakeland sold Remoska so I phoned them and they tried to track it on their system but they could not find it. In June I came…
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Letter received from Bristow & Sutor about debt collection except I don't have any debts
I received quite a shocking letter today from a collection firm called Bristow & Sutor claiming that I owe my local council money (or a "Sundry Debt" as they put it). To my knowledge though I don't have any debts with them. I have always paid my council tax on time and I did have to pay some money back a few years ago for…
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Builder Depot refusing return under Consumer Contracts Regulations — advice needed
Hi all, I’d appreciate some advice on a return issue I’m having with Builder Depot. I ordered a fridge freezer from their website on behalf of my elderly parents. The unit was delivered on 18 July 2025, and I submitted a return request on 29 July — well within the 14-day cooling-off period allowed under the Consumer…
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Conveyancing Solicitor
Hi all, Just looking for a bit of advice. My flat was converted from a language school back in 2011. The building is listed and in a conservation area. Since the conversion, there have been about 10 sales in the building, including mine in 2016. I recently tried to sell my flat, but the buyer’s solicitor flagged that the…
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Refunded 'short'
Back in May I booked for an event at Glasgow Royal Concert Hall for September. The event has been cancelled. I've received a refund of the event fee but not the transaction fee. Is this correct? It's only £3.75. Thanks.
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Kitchen issues
Morning, looking for advice for a problem that hopefully wont arise, but just being prepared as i have a feeling theres going to be issues. I ordered, paid for, and had built a new kitchen, to include installation by their approved installers, kitchen delivered last week, and a start date for installing it of today, friday…
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Amazon fire tv
Hello everybody, purchased a fire tv from Amazon around 4 months ago, they will not offer a repair or best for me a replacement, as the tv has serious faults with it, they will only offer a refund, having contacted cab they were a complete waste of time, any advice will be much appreciated
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Google Pixel green screen
I purchased a Google Pixel 8 1.5 years ago from an approved retailer (o2) and fully updated. The screen has recently started going fully or partially green and flickering, to the point you can't see whats on screen. It seems this is a widespread issue with many others experiencing the same, suggesting its an inherent issue…
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Faulty Cupra Born - need to return.
I bought a new Cupra Born on
PCP on 19th May 2025. It wasn’t functioning properly
when I picked it up – I couldn't connect to the App, which is required for full
access to all functions. The salesman said it would right
itself within a couple of hours, so I left the garage. The fault persisted, and to cut a very long…
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booking.com not giving me back money for a failed booking and always hang up on me.
I made a booking 28 June 2025 but moments after had an email telling me it was not successful but i was still charged and would be refunded in 7-12 days. i found this a little annoying it was £389 and needed my hotel booking but I am reasonable I let this go and waited for my money back 2 weeks later still no money I have…
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John Lewis caused a leak and damage to my home
I bought a washing machine from John Lewis in November last year and booked their installation service. During the installation, 2 uncommunicative men walked into my home (they didn't say anything to me, barely a 'hello') and installed my washing machine. They muttered and spoke to each other throughout the very…
