Consumer rights

This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.

💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…

Yours Clothing want to deduct £1.99 from my refund for returning a pinafore with a fault in the material. Can they do that? I would have kept it if not faulty. Weird stripe right through one part of it.

Both my husband and I have been banned from our local pub, which is the only place to go to in the village. It is owned by Punch, one of those pub companies and run by a licensee. The present one is dreadful, there is no food, it is not open at lunchtime and frequently shut in the evening as well and recently often runs…

I apologise if this is a recurring problem, but VP plays this card alot!! I returned a vanity unit because it was the wrong size. Opened it and realised straight away. Closed it, taped up very well (photos to prove). They received it 2 days later. 'NO refund' email right away stating it was damaged in transit on the way…

Hi, I was hoping someone may have some advice on this one…. I made an online purchase early morning with a well known high street health & Beauty retailer for a few items that i planned to give as Christmas presents, which had a good offer on them. That night, i received an email to say the items were out of stock and i…

[how] can I claim compensation? I bought a TV online from Selfridges on 15 October, paying by credit card. I received a receipt and confirmation of my order (as described below) by email straight away. However when the item was delivered from Samsung Direct on 19 October they had supplied an inferior model. So naturally I…

Anyone experienced Deliveroo refusing to help you when you've been sent the wrong order from a restaurant. I was sent a wrong order and although i sent photographs and receipts they refused to help me and did not wish to know..Is this not a trading standards matter?

I purchased a very expensive pair of shoes from ON (only just released on their site) and after just one day of wear, the lacing eyelet broke. I filled out the warranty claim through their site and 2 days later they accepted it. However, they are refusing to refund my money to the original payment method I used (as I…

around 35 days ago my son took delivery of a bath he had bought online. His plumber has opened the box and found out it has a cracked down in it. The company he bought it from have stated as it’s over 30 days it’s right to a refund or a replacement it’s not accepted. Obviously he didn’t want to open it without the plumber…

Hi,saw an article which basically said that paying cash was not best option as they'll offer better discounts when supplying finance. Which sounds true. It then recommended to sign up for finance, get discounts, and use 14 day legal right to cancel and pay off original loan amount. Is this true/legally correct? Any clauses…

hi all I’d like to get everyone’s thoughts on this matter. back in mid 2023 I had nine solar panels installed. I reputable and they fitted components from one of the leading solar suppliers at the time. No one really ever showed me how the app worked or how the system works. I felt my electric bill had reduced but not…

I went to the local Post Office yesterday to have a document certified. The clerk quoted a price for £16.50 including a copy of the document for £0.50. I found it a bit dear at the time but I agreed. After paying, I looked at the receipt I was given and it had no indication that it was for the service I had just paid for.…

We had a government grant for an ECO funded flat roof installation in July 2025. We have since had water ingress in some of our top floor flats (of which there are 8). We have claimed on our government backed insurance which apparently totals £4000 per flat so for the area of roof which is leaking over 4 flats, the total…

My Dad purchased a mobility chair from a certain furniture store which stopped working 3 days after delivery. My Dad is now seeking a full refund which is just under a grand. On the advice of someone from the CAB we have sent an email to the store’s customer service rejecting the goods under the sale of goods act 1976 as…

I was given an Adidas gift card which was bought in March 2023 with £150 on it. I used it once in April 2024 for £20. Earlier this year around April I tried to use it again but it wouldn't work. I spoke to Adidas and they informed me there was no balance and the card was deactivated. I asked why it was deactivated and what…

I wanted to share my experience with Currys, particularly for customers using Blue Light discounts, and ask for other people’s views. On 21 August 2026, my partner and I ordered a Beko washing machine for £259, plus £60 for delivery and installation, making £319 in total. During the telephone order, my partner asked the…

Hi there. Wondering if anyone else has had a similar experience or has any advice. I recently signed up to a LinkedIn Premium Career free trial. By mistake, I let the membership automatically renew after the trial period and ended up on an annual subscription totalling £179.88. After contacting customer services on the day…

Varifocal glasses. Purchased in May 2026 from local branch of Armstrong and North. Purchased with credit card. I can't wear them. Long distance isn't right. Close up is awful, I constantly have to move my head to read. Get headaches when trying to use them. Vendor has already re-tested and re-made lenses to possibly slight…

Hi there everyone. I'm just after a bit of advice if anyone has any please. Me and my partner had a new kitchen installed by Wickes, which included a Zanussi electric hob, oven and microwave around 12 years ago. We took the insurance out on the hob and oven with Domestic and General. Over the last few months the rings have…

I was wondering if anyone has had problems with their Apple watch 11 Jet Black and more specifically the paint on the back of the watch flaking off?

Hello, I need some advice re the next steps please. We installed a large area with LVT with a 25yr guarantee (bought from a retailer, installed by the retailer recommended fitter, who was paid separately). We noticed blistering in about the fifth month but reported it to the retailer 6 months and 2 days after installation.…