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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Section 75 help NFL
Hello all, I recently booked tickets and went to the NFL game at Tottenham stadium, the tickets were meant to be hospitality with early access from 11:30 prior to the 2:30 KO for food/drinks etc. All week the NFL and Ticketmaster advised to save our QR code tickets to the NFL app for access which we did. However on arrival…
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Excessive insurance cancellation fee
Hello, Sorry if this has been covered but I could not find any previous posts regarding this, or if I’m even in right section. I took out car insurance for £230.00 in April, starting cover 4th march 25. I could not afford to pay in full so I chose to pay monthly. My car broke on 31st May and I sold it 13th June. I tried to…
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Piece of wood found in burrito!
Hello! Could someone please give me some advice. I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and,…
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Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
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Ticket master website crashed
It crashed error code 1003 or something says if you are using more than one phone. Anyway I added my gift voucher and had £10 extra to pay. So it booked 4 tickets in error what will happen? I have 3 pending on my bank and my wife has one pending as we tried her account? They might say all sales of tickets are final but the…
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Car damage during maintenance at garage
Hi All My vehicle recently required some work completed on it, specifically, the drivers-side heated seat element needed replacement due to a fault, this was at a cost of approx £500 to myself, which I was happy to pay for. (well not happy but you know what I mean). During that work, the garage had to take off the seat…
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Online order not received
Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. Ordered it through their website, paid with Gpay. They've taken payment a week ago. I had one message a week ago to say the order is 'on it's way'. But it's not arrived. I've now seen a couple of comments on their social media…
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Online purchases: can I claim a refund for delivery cost?
Could somebody clarify the law on the right to reclaim delivery costs when you change your mind and return an online order, and whether this is legally a 'cancelled contract'? For example: I buy an item online, decide to return it within 14 days for refund, seller accepts return and refunds the full cost of the goods but…
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Big Car Company V Little People
On the 18th June We went to a County Show We were looking around the EH stand. (Not sure if I am allowed to mention the Garage!!) The EH Representative came over to us and asked
if we were interested. We said we had a Mustang and was looking to change our
vehicle to a Transit Van. They said they would be happy to take our…
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Gift Card Hub scam.
hello everyone. Was wondering if anyone has dealt with giftcard-hub before. It’s a very clever scam site which recently caught my wife off guard and so I’m seeking advice if any can be given. The general jist of their operation is that you pay say £0.20 less than is typical for a gift card / top up card and when at…
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Urgent help needed broken fridge freezer
Hi I brought a hisense fridge freezer from curry's on the 24th November 2024 On Sunday the 9th it stopped working I contacted hisense via the app like it tells you to but by Wednesday the 12th i still hadn't heard anything so I rang them,they told me they had no record of my issue so I gave them the reference number I…
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Problems with solar installer post fitting - next steps?
I had solar panels fitted 2 years ago which included bird protection around the edges of the panels supposedly to stop birds getting under. It turns out the stuff they used is not fit for purpose and has collapsed along the top edges under the weight of pigeons sitting on it, who now shelter under the panels. I spoke to…
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Not received goods - the Casual Factory
I purchased goods (approx £160) back in February online from thecasualfactory.com but have never received the items I purchased. I had used this company before without any problems. I sent them a number of emails and they kept advising that the goods will be sent.... stupidly I believed them - however I never received any…
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Consumer rights advice - medical device
Bought a continuous blood glucose monitor using a debit card from an online retailer, the product turned out to be faulty. I contacted the retailer and attempted to arrange a return and they have told me that "because this is a medical item, you will need to contact the manufacturer directly" and that "this is stated…
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HELP !! Credit Card Fraud and a hacked email
Hi, Someone has hacked into my husbands email address and somehow gained access to our credit cards. They tried to book a holiday and paid for it using a visa card we do not recognise. Visa have advised us that they cant tell us which institution has issued this credit card. What can I do?? Need to make sure that an old…
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Air BnB damage claim - excessive?
I have recently stayed at an air BnB and unfortunately during the stay my partner had an accident with a period that arrived earlier than expected. She did not make me aware immediately as she was absolutely mortified and embarrassed (we are a relatively new couple). However we only stayed one night so this should not have…
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Advice on consumer rights when retailer refuses to refund despite parcel tracking evidence
A month ago a return some orders to Dunelm. Most of this was rugs that were wrongly advertised in terms of size or damaged. It just so happened that 4 parcels were collected by Evri at the same time, and another, large rug, by Yodel, also on the same day. After 2 weeks passed, and delivery tracking showed delivered within…
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Car purchase - price change
I recently put down a deposit on a used vehicle at an official manufactuer dealer. I explained that it would take approx a month for the required money to arrive, and they were happy to accept a £500 non-refundable deposit to 'remove the vehicle from sale'. I signed and received a copy of a vehicle order form showing the…
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On line selling of Christmas Tree's
This year I decided to purchase a potted christmas tree from a grower, I looked at the web site and the imagery and was happy top proceed. The tree arrived when I was out, it was left out of its box and gthe box was too small, not well sealed and the decorative pot that was discounted to free of charge scratched. I…
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Will it affect my credit file if I don't pay a concert ticket payment plan?
Can anybody help with this? I bought a concert ticket on a payment plan through AXS ticketing online yesterday and I've realised I can't go. I haven't received any information on the payment schedule or t&cs about the plan. It did show the plan at the time of order, and there was a 3% credit charge added, but I didn't read…
