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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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I was refused entry in a local B&M store today
Hi I walked into a B&M store today and was stopped by a security guard just as I stepped into the store. He said face recognition had set off an alarm. So I asked if I could try it again and it did set off his alarm. So we went outside and he explained it was either for shoplifting (absolutely not!) or being argumentative…
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Accommodation voucher for hotel stay
And before you say it yes it was a considered impulse purchase! We went to an event and there was a guy selling weekends at a hotel in Scotland for a reduced package rate. The photographs and the sale spiel seemed very good and we were thinking about a week to break so we purchased a voucher. At no time were terms and…
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Debenhams order but brand partner is not active?
Hi all, I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active. Does anyone know how I can get my money…
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Scamming issue
Hello, Please can i get some advise on what I can do, I foolishly got involved with a TikTok scam, where you click on tiktoks like, share etc. and you get paid for tasks. then you get asked to do a prepaid task which I did two off them and received funds back into my account, at this point i was £73.00 Up now the scammers…
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Car purchased in last five months from dealer - gearbox faulty
I bought a Nissan Juke from a car dealer at beginning of March. They gave me a three month warranty. They didn't take credit card so I did a money transfer from my credit card to my bank. In July it started making weird noises. I took it to Nissan who diagnosed a gearbox fault. I had travelled less than 1000 miles in it…
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Advice needed - consumer rights
Hi, my mother recently ordered me some Clarins double serum from Debenhams for my birthday. Cost was nearly £80. It arrived and had only been packaged in a plastic bag. The bottle was smashed and the applicator lid broken, so not usable. My mum immediately emailed Debenhams. They told her she wasn’t entitled to a refund as…
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Seller asking for photos of my body with measurements
I ordered a dress in a uk 16, there’s no way it’s a 16, more like a uk 12. I’ve requested to send it back with the biggest issue being its doesn’t look like the picture on the website, the style is slightly different and the lace is completely different! That is my main reason for the return but I added as a side note that…
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Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
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Misleading advert
Please relocate if this is not the right Section of the Forum. Our house insurance is with Safeguard. Back in May I got an email saying that I can register on their online portal and manage the insurance/submit claim online. The trouble is the customet section of their "online portal" is not available neither from France,…
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Can I be charged a returns charge for cancelling online order before delivery?
Hi all, I placed an order with dusk.com for a bed on the 30th August, It is due to be delivered on thursday 11th September. I have since decided that I no longer want this bed as it will be too large for the bedroom, so emailed this morning asking to cancel the order. With no response via email I rang them and they said…
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one.com wont refund Domain and DNS charge
Hi I have 10 domains with one.com. They automatically charged me £230+ for the renewal for the period 13th September 2025 to 12th Sep 2026. They might've sent me an email previously but I only noticed when the payment was taken. I then contacted them and asked them to terminate 6 of them and I transferred 4 over to another…
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3 month wait for curtains
We bought some made to measure curtains (on a credit card) on the 19th of July and were told they would take around 3-4 weeks to be ready. the initial customer service was pretty poor with the shop owner asking for our measurements and telling us we can pick up the curtains even though they send someone out to measure the…
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Consumer Rights Act 2015 claim
Hello, I am seeking some help with convincing our electrical appliance supplier that they need to help us with obtaining compensation for an appliance fault, which, after reading MSE's explanation of our rights under Consumer Rights Act 2015, I feel we are entitled to claim. However the supplier does not have that point of…
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Ebay seller refusing refund as outside 30 day returns period
I bought a new coffee machine from a seller on eBay around 3 months ago, after using it for a while I noticed a fault with how the coffee was being brewed. I got in touch with the manufacturer and they sent me a replacement unit which also displays the same issue, when I have done some further research online it seems that…
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DFS sofa smell
I bought a DFS Sophia sofa in January and received it two weeks ago. When it was delivered it had a strong smell but I just assumed it was new sofa smell. it made my throat sore for a few days but after a week the smell changed to sort of cheesy, fousty smell. I spoke to customer services who sent a guy out to check and he…
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Help. Luxplus takes £8,99 for 2 years for nothing.
Luxplus Buyer Beware I’m a 75-year-old widower who did a favour for another old
lady in January 2021, I purchased lady products, under £10 from the Luxplus
website. By error or forgetfulness, I clicked on their become a
member at £8.99 a month, now for over 2 years. Why I didn’t spot the Direct Debit for £8.99 coming out…
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Ovecharged for a new boiler
I purchased a new boiler in November The person who sold it to me was recommended by a trusted friend. I was widowed in April of last year so i would say i was pretty vulnerable at the time and trusted the company. Normally i would do all sort of price comparisons. I knew I needed a new one as I had had a couple of leaks…
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PAYPAL SCAM via FB purchase of a crochet pattern
I recently tried to order a download crochet pattern from a site on FB called Ma Boutique, I payed by Paypal the £2.65 using two step verification as recommded by PP. The link was never received and checking my emails later I discovered not only did I have an invoice for £2.65 but three further invoices totalling almost…
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Struggling to get a refund from Sanderson’s Boutique
Apologies as this is very long… My husband ordered a pair of shoes online from Sandersons Boutique on the 1st of July 2025. These were a gift for my birthday. The shoes were finally received on 15 July 2025. Unfortunately they were too small. I checked their website for information on returns and discovered that so time…
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Outrageous Over Charging by Plumbing company
My ex-wife recently engaged a plumber to install a washing machine in her flat and agreed to their terms without paying much attention. It was a pre-booked appointment so no hint of an emergency. The work was carried out and took 3hrs. When she received the invoice from the company it was for £1117.80 which included hourly…
