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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Car Salary Sacrifice - employee rights to reject??
Hi, I have a vehicle which is currently subject to a safety recall and has mandated a reduction of the battery charge due to the risk of fire until such time a fix is in place. No date given but a significant amount of vehicles affected worldwide and not a small job to replace a battery. I understand salary sacrifice is…
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Child injury and hand dryer incident
Hello, Apologies if I have posted this in the wrong category, I wasn’t sure which was most appropriate. On 28 December 2025, my child sustained a burn from a hand dryer at The Wave (waterpark) The top layer of skin came off immediately, and treatment took about three weeks. The company conducted its own investigation,…
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Amazon Deceit !
Hi, I purchased a Kindle Paperwhite Signature Edition (32 GB) - With a 6.8" display, in July 2024, in December 2025 it began having problems with not fully charging. I purchased a new adapter and did everything that was asked of me. However, nothing was working so I contacted Amazon Directly and after speaking to 5…
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CeX sent us a fake phone UPDATE
Hello this is my first post and I’m hoping someone can help confirm I’m taking the appropriate steps to sort this out. Also my nightmare with CeX may help others not get into the same situation! My husband bought a £600 second hand iPhone on CeX website for my Christmas present, on Christmas Day I opened the box to…
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Debenhams Operates Their Website Contrary To UK Law - how can we stop it?
Be VERY VERY careful before you purchase anything form Debenhams.com as their website operates contrary to UK law. But I am not sure who to report this to. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states in absolute terms, no exceptions, that a retailer MUST NOT pre-tick…
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Mcol claim
Hi hope you're all well, does anyone specialise in consumer law that covers (I'm based in Devon) DMCCA s.228 DMCCA s.224 CRA s.49 CRA s.62 PTR Reg 11 And can give advice Can post the details here when needed Thanks
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ENY 1 Battery Range Total Rubbish
I could bore you all day with where I am up to but in brief 1. Honda - not interested in their pathetic range, especially in cold weather, even without the accessories on 2. The Motor Ombudsman - total waste of time - they are paid by the Motor manufacturers 3. Great car, its a shame that I can't go very far in it
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Dell Promised a Replacement Within the 30 days. But changed their mind.
Any help here most appreciated. Like a train crash, I could see this coming, but was repeatedly reassured by Dell. * What did you buy? A Dell Alienware PC for around £2000.00 * When did you buy it? 2nd December 2025, delivered 11th December * Where from? (internet or in store - it DOES make a difference) Dell's website *…
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VERY CATALOGUE
I have searched high & low, but can't find an email address by which to complain to Very. Can anyone please help? Best wishes, Amanda
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John Lewis admitted losing my property - now claiming "delivered" without proof. Advice?
Hi everyone, I’m looking for some advice or to see if anyone else has dealt with "fragmented" service at John Lewis recently. The Situation: I returned some earrings (£36) but the return was rejected (I am not disputing that). JL agreed in writing to send them back to my billing address. The Evidence: I have emails from…
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Second hand car faulty CRA - rights if it goes over 30 days
After some thoughts and possible advice, if anyone can help. It is a bit of a long story, so I appreciate anyone who takes the time to read it Son bought a car, which then broke down with a locked steering wheel. He bought it second hand from a dealer. As it was within the 30 days, he contacted the dealer, making them…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Weare8 platform payouts
Hello, The social media platform Weare8 looks like it is struggling. The trustpilot reviews have tanked and many people have been complaining about lack of pay outs. I'm on the platform, and have a pending payout from November 2025. I've tried to contact them for an update, but no reply. It's a sizable sum of money for me.…
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M & S voucher showing no money on it !
Hi All I was just wondering if anyone had experienced the same issue as me I purchased a voucher at Christmas for a family member and this was wrapped up under the tree until it was opened when it was gifted and our family member went to spend. There was zero money on the card I told her to check the gift receipt and it…
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Vehicle finance dispute – concerns over FOS process and evidence handling
Hi all, I’m looking for informed views on a long-running vehicle finance dispute and, in particular, concerns around how the Financial Ombudsman Service (FOS) handled evidence and process. Background • I purchased a used van on finance for business use • No service history was provided at point of sale despite requests •…
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Dispute over refund of deposit - recliner chair
Hi All, I'm hoping for some advice on behalf of my elderly parents. My dad has mobility problems and struggles now to get up from sitting. They decided to look at getting a rising recliner chair and arranged for some companies to visit their home. One of the sales people basically took a deposit of £900 from them by card…
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Someone spent my Tesco E-Gift Card without my knowledge or authorisation
Hi, Please provide me with some advice. On December 4, 2025, I purchased a Tesco gift card valued at £150 from Perkbox Ltd, which is an employee benefits and rewards platform. I saved the gift card in my Google Wallet and used it only once, on December 15, 2025, to spend £32.06 at a Tesco in Stockport. However, without my…
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Car tyre/wheel stalemate
Hi, my car went over a pot hole the other day and damaged the wheel and tyre. I took it to a local tyre company who said they didn’t have a replacement wheel but they would try and repair the damaged one and replace the tyre too. They did this and sent me on my way after I’d paid for their service. A day or two later the…
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Extended Christmas return - Currys
Bought £600 fridge from Currys 1st week of Dec, for home delivery. Was delivered to the empty property I was due to move into in Jan, in readiness for me moving in. Paid for installation which involved delivery guy plugging it into mains to check it was working and adjusting one of the adjustable treads so it was straight.…
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Data breach
any views on M&S data breach please? MacAfee have said my details were breached? Thank you all in advance
