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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Faulty car
my daughter 20 bought her first car a Vauxhall corsa 2022 from cinch with car finance on 8 /April /2026 It broke down on the motorway last week - the AA who rescued her said it had no oil at all in the engine- but after refilling checked the car and said there were cracks in the timing belt. And she should only drive it…
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Faulty goods, s75 Lloyds and repair quotes
Really hoping someone can help as I’m a bit lost. Purchased a heat pump tumble dryer in October 2025, noticed by March/April it was smelling quite musty despite consistently leaving the door and water tank open and cleaning the filters religiously. Reported to the retailer who referred me back to the manufacturer. Arranged…
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Close to expiry date COVID test kits.
We bought some COVID test kits from Amazon that arrived today. My FIL has Parkinson's and possibly Dementia and we bought these kits as me and my partner work and meet lots of people due to our work. We visit him and his son every week and and we take a test before we visit as a precaution. Anyhow I ordered 50 test kits…
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Intergrated dishwasher failed
Dishwasher failed second wash Who pays for reinstalling the dishwasher
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Was this a scam?
Just interested to know really. I hung up before I gave any details except confirming I was an O2 customer. Received a phone call the day before yesterday. They said I was entitled to a 25% discount on all O2 purchases, to which I said "yes please" as I am an O2 customer. They then went on to explain that it was new…
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Car purchase Section 75 claim advice
Looking for a bit of advice: Long story short, I've submitted a Section 75 claim against my bank relating to a car purchase that went wrong. The dealer has offered me a partial refund (minus £1000 of the purchase price), on the grounds that I've put ~800 miles on the vehicle. I've declined the partial refund because,…
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Who is responsible for chasing next day delivery?
I purchased a gift online on Monday from Pandora. It is for a birthday tomorrow (Thursday) so I selected next day delivery. The cut off time was 4pm and my order went through at 3pm. I received notification that the parcel was with Amazon Shipping for delivery. Tuesday came and went and there was no delivery. Today, I got…
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Avast data settlement – UK users offered free software to waive claims. Possible group action?
Yesterday I received an email from Avast relating to the FTC case against Avast Software. As I understand it, this relates to the $16.5 million Federal Trade Commission settlement concerning Avast’s collection and sale of users’ browsing data. The email offers me two years of Avast services free of charge, apparently worth…
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Mozillion "Kill Your Bill" app declined voucher purchases, but purchase went through 6 times
Hi, I have used AI to draft this so I don't ramble and only state the facts in a clear and concise manner. I'm looking for some advice regarding a problem with the Mozillion "Kill Your Bill" app. I wanted to buy £35 of Sports Direct vouchers to help pay for some boots. The app repeatedly told me the transaction had been…
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Fedex and Debt collectors chasing me for unknown payment
Hi guys I bought a bike from Canada from a reputable company via their website with a debit card and they shipped through Fedex I knew there would be customs and duties to be paid. A bill was sent with a clear breakdown of the costs, totalling £225.75 which I paid them promptly and recieved proof that I had done so. 6…
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Order with right street name wrong postcode - courier "guessed" address
OK it was my fault - correct street name and house number (lets call it cat street). Incorrect post code (my old post code). Let call it AA1 1AA. So parcel goes to AA1 1AA. There is no cat street, just a dog street. Parcel is addressed to 37 cat street. So courier takes a guess and delivers it to 37 dog street. I've gone…
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Worcester Bosch Boiler Guarantee
We are currently in dispute with our boiler manufacturer (Worcester Bosch) regarding the guarantee on our boiler. When purchasing the property 3 years ago (2023) the previous owner advised the boiler had a 10 year warranty following the installation in 2021 (up to 2031) and we verified this by checking the boiler serial…
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Store refund policy
Hi all, My wife bought me a jacket on Saturday for my birthday that's in 2 weeks time.but I didn't like it. I tried returning it today with all the original tags, not worn and the receipt but was told that they only give a credit note or exchange and not a refund. One of the ladies who I spoke to said there was a refund…
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Return never received but from 2 years ago
I am still being charged for an Ipad that I returned in 2024 to a mobile phone company. I have now been asked for confirmation of delivery from the return but this is not possible due to the time that has passed - I have the original receipt of postage and return request but nothing to state it was received. This may be my…
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Tesco coupons delivered too late
first world problem.....opened the post this morning - first delivered in over a week. There was a coupon posting for Tesco's clubcard which gives me £12 off an £80 shop. Which expired on the 6th. So annoying that things are delivered so late and that shops can't send things out with plenty of time for delays to not…
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Car finance warranty refund dispute – finance broker promised £900 refund then refused
Hi all, I’m looking for views on a car finance/warranty dispute. I arranged finance through a car finance broker for a used car. A £900 Warranties2000 Flexi Gold warranty was added to the finance. Before I actually collected/bought the car, I found a better finance deal and settled the original finance in full. On 27 May…
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Who's responsible?
Hi all, looking for some advice and guidance please on the following… if I took my car to a local reputable garage for mot repairs and the garage outsources the work (welding), who is responsible if that work is either unsatisfactory or incomplete? The garage supplied a quote for the work, they are stating this was for…
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Anyone had goods from Susan and Michael online clothing shop?
If you have had success getting a full refund for the faulty goods this company sells then please tell me how! Received a shirt and it is awful, marks all over it due to faulty printing of pattern, cheap material- asked to return it for a full refund. it was sent from a UK address yet they want it returned to the US and…
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Credit hire scam - sign or not sign CFA?
Hi, My partner a month ago had a learner driver reverse into her car, small scrape down the side of the vehicle. She googled direct line accident helpline where she then called the number at the time thought she was dealing with direct line however it was not, it was Winn solicitors (who she thought was acting on behalf of…
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McDonalds
I know this isn't a big thing, but I am wanting to complain to McDonalds. They make it incredibly difficult to find an email address or online form to use (their virtual assistance gives you only a limited number of characters). I just cannot find how to complain. Is anyone able to give me an email address of their…
