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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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New car in garage for 10 weeks
Hello all my husband has a Peugeot E 3008 GT which has been in the garage for 10 weeks with no sign of a fix. Peugeot rolled out an update for the infotainment unit which caused the unit to freeze. This prevented him from using the climate controls and other issues. He went to Evans Halshaw where the car was purchased and…
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Warranty - Refusal to fix faulty exercise bike=cash offer, what are our options?
My father purchased an exercise bike which has developed a problem 22 months into a 24 month warranty. He expected it to be fixed. They sent an engineer out, but there was a part missing, they have now said that they can't get the part and have offered a pro rater payment that is roughly 2/5th of the cost of the bike or a…
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AEG Warranty - what are my rights as a consumer
I purchased 3 AEG ex display products in June 2024 and at the time of purchase the shop advised I would have a 6 year warranty as they were "an approved supplier of AEG" Due to building work the items were not fitted until December. In January 2025 I logged an in year warranty claim as the combi microwave oven was burning…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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Refused refund
I returned a parcel to Nike via InPost earlier this year, but the refund has been refused - i've provided delivery tracking confirming it was successfully returned within the time frame and contacted InPost who've confirmed the same and opened a case with Nike. After several webchats with Nike they've now said they…
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Scammed via Booking.com - Florida Sunshine Breaks
It is becoming clear that I have been scammed by a 'company' advertising a holiday rental, Florida Sunshine Breaks, on Booking.com - it was being booked for July 2026. Sorry if this is long I booked a property on booking.com in September and it was understood that I needed to pay upfront but that it was free cancellation…
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Royal Mail say delivered but I did NOT receive my expensive Look Fantastic parcel
I work in a shared office block with a reception, Royal Mail stated my parcel had been delivered when I asked at reception (they know me very well) they said nothing had arrived for me. I looked on proof of delivery and there was a photo taken at a distance of a group of different parcels behind the reception desk no names…
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Defect front door - who is my contract with?
We had a new front door fitted in February and have been back and forth with the company who we bought it from regarding defects with it. The company who made the door have supplied different colour pens which are not the correct colour. We have requested a new door but they just keep coming back with different colour pens…
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Currys & Creation
Can't find anything on this here, but know Im not alone (because they've told me!). Friday 22nd September I had a message from Currys, congratulating me on my new purchases - I hadn't made any! Then I had emails from Creation (their finance department) telling me to check my new statement online. There were two purchases…
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Refund refused due to excessive wear
Hello, my son (17) bought a pair of climbing shoes for £124 online from a UK store. He tried them at home but they were too small so we sent them back (all within the 14 days). The company are refusing to refund him for the shoes - they have sent photos showing a small amount of writing on the sole of the shoes has rubbed…
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Consumer rights for fitted wardrobe HELP!
We had a wardrobe fitted in September 2024 however! the top filler panel was cracked and a completely different colour to the wardrobe, the light fittings were the incorrect specification and therefore not fitted, none of the glass tops for the side tables or dressing table were the right size and the measurements for the…
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Why do gift cards have an expiry date?
I know the T’s & C’s say you have 12 or 24 months from activation of most cards but does anyone know why? I mean, who ever you got the card from has the Monet so why are they allowed to keep it if it is not spent by a certain time?
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Moved: Compensation offer
This discussion has been moved.
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Sold un-used phone back to Cex and they say it’s broken
Hello, I purchased a phone in store at Cex just over a month ago. I didn’t get around to using it - it was purchased as a spare phone to take to a festival. I decided I wanted to recoup some money so sent it in to sell at the grade that I bought it for. They are offering £15, stating that the phone is broken because the…
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Refund on Subscription - Help Needed
Hi I have been looking for a suitable violin teacher for my nephew. I wanted a tutor who could come and teach him at home rather than online. I found a website whereby you can choose a tutor from a 'library' of possibilities. I found only one on the site who fit the bill and was nearby. The website stated that you message…
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Martin Lewis: Car finance mis-selling help – your questions answered
The financial regulator has announced its proposed car finance mis-selling redress scheme, with an average payout of £700 likely to be due on over 14 million car finance agreements made between 7 April 2007 and 1 November 2024. MoneySavingExpert.com founder Martin Lewis answers your questions about the scheme on the latest…
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Moved: Parking fine recieved year after alleged incident in hospital car park
This discussion has been moved.
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Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
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Hoover/Haier Heat Pump Tumble - Safety Issue
Hi - hoping for some advice, please. We purchased the Hoover heat pump tumble drier in February 2024. in May 2025 they got in touch saying there was a safety issue, to stop using it and they’d come and fix it. This all happened within a week and all fine. We then received a text from both Hoover/Haier and the retailer…
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Made to Measure curtain and refused refund / compensation for late delivery
I am in a dispute with a well known retailer about a made to measure door curtain and tie back ordered online. I am aware of the exemption to the Consumer Contracts Regulations re bespoke items but would like to question 2 aspects please. 1) The item was delivered late, 3 days (inc Sunday) after the "will be delivered on…
