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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Mobility Scooter - Not Mobile - Repair Store Gone No Contact
»»» I have ADHD and Aspergers, and can't summerise without help - so here's the Summary AND the original version, for more context if needed. ««« ~~~~~~~~~~~~~~~~ SUMMARY: A Mobility Scooter was bought on 22nd Jan 2025, but developed a fault in late October 2025. Returned to Seller (reputible shop), at 9am on 13th December…
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Major fault on 2nd hand car bought from dealer refusing to provide refund after returning within 28
Bought 2nd hand car £3K from dealer in August 2025, within 28 days car broke down and AA report stated major fault with blocked DPF and poor battery health, advised dealer I wanted to return the vehicle and get a refund, under consumer rights act 2015 as within 30 days. In addition to the faults when the car was delivered…
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Another used car query
Hello all Just looking for an answer on if this is something I can persue or something I just have to suck up. I will give bullet points but if you need more information then I am happy to provide. Purchased used (2022) car from Vertu dealership online 29/11/2025 Car was delivered to me 4/12/2025 with MOT dated 19/11/2025…
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Company offering prize and not awarding it after saying i'm a winner.
Good Evening, In December, I found a notice from a company that I was following on Social Media of a competition being ran to win Solar Panels, Battery and Heat Pump. The prize terms stated that the winner would be announced on the website on 25th December, along with including the deadline for entries of 21st December. I…
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Compromised Gift Cards
Hi all, first thread so please bear with me! In December I received 4 Xbox gift cards, x2 for a birthday and x2 for Christmas presents. I was given the receipt for the gift cards as they were all purchased in the same transaction 5/12/25 at a Sainsburys store. On 15 December 2 of the cards (£25) were scratched off and…
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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
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Misleading returns cost
I recently returned a pair of shoes to Penelope Chilvers as they were too big. Their website states that there will be a £3 deduction from all returns to help cover some of the costs incurred. They provided a prepaid label and I returned my goods accordingly. However, once I received my refund they had deducted £8. When I…
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Faulty Mobile Phone
Hello All, I'm after a bit of advice in regards to a new mobile phone, that has been faulty since purchase. The purchase was made directly with the manufacturer - Motorola in this case. I raised a support ticket with Motorola within 30 days advising them of the faulty device. Whilst this would have given me the opportunity…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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Amazon
Hi, I am very pleased to report: I bought this item Dell Desktop 27 FHD Display, Intel Core 7-150U, 16 GB DDR5 RAM, 1 TB SSD, Intel Graphics, Windows 11 Home - White : Amazon.co.uk: Computers & Accessories I returned it for repair 05.01.26 RM confirmed delivery to repair centre 09.01.26 I have had zero communication from…
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Virtual office service company ignoring all emails for months - unable to cancel
Hi, I was hoping someone might have some advice for me on what to do in this situation. A couple of months ago I signed up for a basic personal virtual office address, billed annually. I emailed support with a question about the setup process, but when I received no response for days, I lost confidence in the service and…
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Much delayed supply and fitting times
Hi There, in September of last year I signed a contract with a shutter company to install bespoke shutters to our home. The owner of the company who came in to provide the quote verbally assured me that work will be done before Christmas. The only section in the contract that relates to timeline is this:“Currently shutter…
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Need Help
Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…
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Insurance definition of an injury?
Our dog has had a small lump on her ear and we showed it to our vet a few years ago, they tested a sample and said it was best to leave it but if it got bigger it might need to be removed. Recently it quickly got bigger and seemed inflamed so we told the vet to remove it, all done and we paid just over £1000. We put a…
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CeX sent us a fake phone UPDATE
Hello this is my first post and I’m hoping someone can help confirm I’m taking the appropriate steps to sort this out. Also my nightmare with CeX may help others not get into the same situation! My husband bought a £600 second hand iPhone on CeX website for my Christmas present, on Christmas Day I opened the box to…
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Temu Returns
Could anyone help please? I recently ordered from Temu and placed one order but when the goods were despatched, they were sent in three separate parcels - 3 items in one parcel and two other parcels with one item in each. All have been delivered without issue but I need to return some of the items and I am struggling to…
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Merged: Car finance company will not cancel car finance and is ignoring all communication
This discussion has been merged.
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PIP Breast Implant compensation scam??
Hi, Just wondering if anyone can help or advise; Long story short, my wife was one of hundreds of women in the UK to have the PIP breast implants which were not fit for purpose. Several years back a case was brought against PIP and a ruling made that victims would receive financial compensation. My wife received approx…
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Electrician doesn't want to come back and complete notifiable works - help!
Hi, I was hoping for some advice please! We started a large project a few months ago and our electrician who is NAPIT has been difficult since day one. I think he is now making every excuse possible not to come back and complete the works. Due to some horrid footage I have on a camera I don't really want him back in the…
