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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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Consumer Rights Sticky
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Company unable to give me a refund until I pay more?
Hi I've got an ongoing issue with a solar company that says "Well the refund isn't going through Sage because it says that there's x amount more needed and then when we get x, we'll send it through" And at this point, I feel like going to the energy ombudsman given I don't think it should be this painful to have to get a…
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PayPal fraud
Hi all, not sure if this is the right forum do apologise if not. 2 weeks ago I go 2 emails from PayPal saying I’d spent £479.99 both times. I immediately rang PayPal and they sent a report to their fraud department and it came back 24 hours later saying the payments were not unauthorised. I rang them again quite upset (not…
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FIXED PENALTY NOTICE FOR CIGARETTE BUTT
I had just got in my friend's car when I was approached by an Enforcement Officer in a Morrisons car park just before midday (I had not been in Morrisons but had walked through to Specsavers). He said I had dropped a cigarette butt and not picked it up and asked for ID. I showed him the travel ashtray I have in my bag with…
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faulty product and manufacturer bust
hi I bought a a bike through Cycle to work scheme in march 2023, its now faulty and the manufacturer has gone bust, no universal parts are available to fix. Do i have any come back theough consumer rights or duty ? i have paid for a bike that i cannot use?
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After advice on a Car PCP deal I just signed
Hi I signed an agreement on Friday for a new car that is ready for delivery. It has taken 8 weeks to arrive from the order date. They sent me the contract to sign (via their Financial Services team) on Thursday and I signed it on Friday once I read it. Back when I ordered the car, the dealership offered me £28,000 for my…
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How do you stop unwanted letters for someone not living at our address?
We have been receiving letters to our address, but for someone we don't know, for more than five years. We have had "enforcement officers?" knocking at the door - who have accepted we are not the named person after showing our passports. The letters have been from one company and then another - based on the return address.…
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Is Everything5Pounds.com breaking trades description act?
Don't get me wrong, they still have some great bargains, but, the whole point of Everything5Pounds.com was that everything was, well, £5. These days prices are all over the place, from £1.50 up to £15 and £20, so if everything on the website is not £5, is the name just misleading, or does it actually break the trades…
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Very BNPL cash back gone
I don't remember there being any mention of it only being credited in my account for a limited time. I took up this offer last year and today I notice that the cash back I had in my account has gone. Is this correct?
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Wowcher Refund Difficulty
Great difficulty getting full refund for some wine ordered on 21 October which the supplier failed to deliver. I emailed the supplier, Jaoyeh, on 2 November and at first they were unable to check their system. They requested confirmation of redemption three times. I was then asked for the original order which I sent to…
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1p deposit on cruises
I July I took the Seascanner deal of booking a cruise with a 1p deposit. I decided to cancel the booking only to find I have to pay £50 per person to cancel. There was no indication in the email to denote any conditions with the deal, ( another part of the email had an asterisk, but not this). On the website I now notice…
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Expedia being useless again!
Hi All, I know there's a few posts regarding Expedia, but I have a rather unique situation. I essentially have them dead to rights but they're just ignoring me now or fobbing me off, any attempt at calling them involves 1-2 hours of going back and fourth before the call gets cut off. I've now sent a complaint email here…
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Problems/concerns with Emma (Emma-Sleep mattress/bed company)
It seems I am not alone in this situation, looking at TrustPilot many other people are also having a horrific experience and are also at a loss as to how to resolve it. I ordered a new mattress from Emma on the 15th August after discussing with the online sales agent which might be the most suitable and the specific size…
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New iPhone not delivered (substitution)
Hi all Advice please. I ordered a new phone from mobiles.co.uk. DPD delivered a package the next day but rather than containing my phone it contained a power bank of similar shape and size. I have notified mobiles.co.uk and ID mobile. They have raised a case with DPD and are saying the investigation could take 6 days. Many…
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Right to cancel
August 12,I purchased a bed,mattress and headboard which were delivered next day.At the same time I paid for two bedside drawer sets for £200 which I was told would take two weeks to deliver.The approximate delivery date was on my invoice and I was fine with the wait.September 14,still no sign so I phoned the shop.I was…
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Problem with the owner of the sewage
Short story. Bought a house last year. Sewage is connected to the treatment plan ( like all the houses around me plus caravan Manor Park). Although in our deeds I can't find anything about paying for that we knew it that the owner of the sewage took some of our neighbours to the court but it's ongoing case for the last…
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VictoriaPlum is under new ownership - what are my rights?
Hello all! In March 2023 I had my bathroom redone with VictoriaPlum. In October they were bought by AHK Designs. I was supposed to have a 2 year warranty on the bathroom but as of October it is impossible to get hold of anyone. Even if I did, I am not sure the new owner would honour the warranty. Any suggestions on what to…
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Can't attend concert
I have 3 tickets for Pete Tong tomorrow 2/12/23 at The O2 and can't attend cos of the rail strike. Is there any way to get a refund?
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Can declined payments be made subsequently what is the law?
In May I tried to book a flight with Vueling Airlines. The Halifax declined the payment twice and as it was the last available seat on the plane I made the payment with my Santander card. Three days later the Halifax took the two declined payments from my account. I notified Vueling and I put the Halifax payments in…
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Appliances direct advice - dehumidifier - broken humidistat or a refurb sent.
Hello. I recently ordered an item from Appliances Direct and upon opening it I shortly after noticed the humidstat/ humidity sensor on the front is broken. It is an important function of the machine to have arrived broken and is supposed to be brand new. The digits on the front are blurry and "cut off" but some look better…
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Invoiced fully for incomplete gas combi boiler service
I recently booked to have my boiler serviced by a local gas maintenance company. (I have used this same company before with no issues, but it was a different engineer to who I had had previously who came out this time.) Within 10 mins of him arriving he told me there was too much gas coming into the house and he…
