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Misleading returns cost
I recently returned a pair of shoes to Penelope Chilvers as they were too big. Their website states that there will be a £3 deduction from all returns to help cover some of the costs incurred. They provided a prepaid label and I returned my goods accordingly. However, once I received my refund they had deducted £8. When I…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Amazon
Hi, I am very pleased to report: I bought this item Dell Desktop 27 FHD Display, Intel Core 7-150U, 16 GB DDR5 RAM, 1 TB SSD, Intel Graphics, Windows 11 Home - White : Amazon.co.uk: Computers & Accessories I returned it for repair 05.01.26 RM confirmed delivery to repair centre 09.01.26 I have had zero communication from…
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Virtual office service company ignoring all emails for months - unable to cancel
Hi, I was hoping someone might have some advice for me on what to do in this situation. A couple of months ago I signed up for a basic personal virtual office address, billed annually. I emailed support with a question about the setup process, but when I received no response for days, I lost confidence in the service and…
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Much delayed supply and fitting times
Hi There, in September of last year I signed a contract with a shutter company to install bespoke shutters to our home. The owner of the company who came in to provide the quote verbally assured me that work will be done before Christmas. The only section in the contract that relates to timeline is this:“Currently shutter…
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Need Help
Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…
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Insurance definition of an injury?
Our dog has had a small lump on her ear and we showed it to our vet a few years ago, they tested a sample and said it was best to leave it but if it got bigger it might need to be removed. Recently it quickly got bigger and seemed inflamed so we told the vet to remove it, all done and we paid just over £1000. We put a…
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CeX sent us a fake phone UPDATE
Hello this is my first post and I’m hoping someone can help confirm I’m taking the appropriate steps to sort this out. Also my nightmare with CeX may help others not get into the same situation! My husband bought a £600 second hand iPhone on CeX website for my Christmas present, on Christmas Day I opened the box to…
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Temu Returns
Could anyone help please? I recently ordered from Temu and placed one order but when the goods were despatched, they were sent in three separate parcels - 3 items in one parcel and two other parcels with one item in each. All have been delivered without issue but I need to return some of the items and I am struggling to…
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Merged: Car finance company will not cancel car finance and is ignoring all communication
This discussion has been merged.
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PIP Breast Implant compensation scam??
Hi, Just wondering if anyone can help or advise; Long story short, my wife was one of hundreds of women in the UK to have the PIP breast implants which were not fit for purpose. Several years back a case was brought against PIP and a ruling made that victims would receive financial compensation. My wife received approx…
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Electrician doesn't want to come back and complete notifiable works - help!
Hi, I was hoping for some advice please! We started a large project a few months ago and our electrician who is NAPIT has been difficult since day one. I think he is now making every excuse possible not to come back and complete the works. Due to some horrid footage I have on a camera I don't really want him back in the…
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Trying to dismantle/remove old Dyson wall mount
I have an old wall mount from a Dyson handheld which I want to remove, but I can't work out how to dismantle it to get at the screws. It is mounted perpendicular to the wall, with "hidden" screws. Any ideas?
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Conservatory issues
We've got several issues with out 9 year old conservatory those issues being a leak from the soffit ajoining the house, damp coming thru near the conservatory exterior doors and one of the conservatory roof panes has shifted. We've had them out before regarding the leak and they squarely pointed the finger at our house…
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Airline Pre-Booked Seat Refund
Hi all, I have had the misfortune of my travel agent going under and ruining my holiday for April. I booked a package holiday (ATOL) protected and received my flight tickets. I then went online and purchased pre booked seats for all 9 passengers. A short while after we made contact with the travel agent to confirm when our…
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Consumer Rights Advice
Hi, I’m after a bit of advice please. I’ve searched but can’t find anything quite specific enough. Very long story short… we bought a car last year that has since required a new engine. The garage put in a used engine with 8000 more miles on the clock without our agreement and have offered a free service as compensation…
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Faulty freezer 16 months old
We had a kitchen extension built last year and all new appliances supplied by the company that did all the work. Yesterday we discovered our fridge freezer had stopped working, luckily everything was just softening, so hadn’t long failed. What are our rights regarding repair/replacement?
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Online shop took my money, didn't send the goods
I ordered a couple of items from ONLY clothing brand in December - one item arrived, but the other didn't. The company charged me the full amount and won't refund me. They keep making excuses and their latest is that I have to return the item to get them to issue a refund. I keep telling them I don't have an item to…
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Package Holidays - Section 75
Never gone on any package holidays in the past. We've always made our own arrangements and, pleased to say, never had any problems. Now we are a bit older, we looked at getting away for some winter sun, on a holiday arranged by a tour operator. We would, of course, use my credit card to make the booking. Found some good…
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Vehicle Rejection
Hi, I purchased a used car in August 2025, in December 2025 I noticed a loud noise when accelerating. Had the vehicle visually inspected by a qualified engineer who advised there was an exhaust gas leak from the turbo. Vehicle was sent in to the main dealer for the repair to be undertaken under their approved used warranty…
