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JD Sports not refunding
Needing some guidance, son bought some items from JD Sports , he returned two parcels on the same day 26/3/25 and has the proof of posting at the post office for evri collection , evri tracking states both parcels collected and updates to say they are on the way to the retailer , but nothing to say delivered, it’s now over…
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Goods that have become faulty after 30 days. Who pays postage?
Sorry to ask a question that must have been asked in a thousand forms before, I just can't find a thread with an answer to this. I bought a motherboard, 2 months later it stopped working. I am aware that this gives me a right to a replacement or repair. However, the retailer is saying that return postage costs are my…
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Nectar Card Debacle
So yesterday I had an email to say I had spent all my Nectar Points while I was at work 150 miles away from the location they had been spent. So I got onto Nectar, who said I was only a named user and they needed the primary user to get in touch, clue me being confused I've had this account forever and opened it alone. No…
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Over-ear headphones can't be returned as a 'hygiene product'
Bought some terrible quality headphones from Debenhams that I'm trying to send back but have been refused as they're classing them as a hygiene product that has been used. The product listing advertises their 28 day returns as a feature. They also fail to mention them being a hygiene product or that opening them prevents…
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Unusual £800+ Debit Transaction – Fraud, Impulse Spending, or System Error?
I’m hoping to get some advice about a situation I’ve never come across before. It involves my friend, who has a serious mental health condition that sometimes leads her to engage in uncontrolled shopping sprees. Recently, she discovered a debit card statement showing a payment of over £800 from a company that, as far as I…
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Wren kitchen faults
We had a Wren kitchen installed in January using their fitters. Less than 6 weeks later one of the wall units fell off the wall. This fell on partners hand causing pain and bruising. It also damaged the new quartz worktop (Wren), new LVT flooring, new cooker hood, microwave, kettle, 2 phones and plates etc. Told Wren asap…
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Amazon Return Issue
I bought a portable bath tub from a company on Amazon, it was slightly too long for my shower so I looked to return it, as the item is very large there was no option available other than contact a delivery company, The delivery company who brought the package, Evri, had no option on their website to search for the company…
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Hotpoint issue
New fridge freezer only 2 weeks old. Horrendous noise. Engineer came out yesterday and reported faulty compressor. Hotpoint dismissing engineers report and saying it’s fine. What can I do? I bought it directly from Hotpoint.
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Blinds2Go disputing claim
I ordered one of the Blinds2Go electric duo-roller blinds (basically 2 blinds that can operate as one). Opted for the Twist2Go fitting rather than drilling, so its basically like those extendable curtain rods where you compress it down, put it in the gap then it extends out to hold itself in place via tension. On their…
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Service Plan Refund
I am frustrated with Resolver as it does not seem to do anything to get my refund back from Toyota UK, specifically Hills of Woodford. It keeps going round and round sending emails with no response. My service plan ended with the old car but the manager has still not refunded me the balance. What to do or any advice on how…
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Samsung Trade In - is it their responsibility for safe return of device
So I have bought a new Samsung phone and am trading in my current phone for an intstant discount on the item via samsung.com (needs to be returned within 7 days). The entire process and promotion is run by Samsung. See this link - scroll down until you see 'trade in' and click 'Yes…
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Ninja fault at 20 months
HiI bought a Ninja 15-1 on 24/12/21 from Argos at £269.99. Ninja provide a 1 year warranty (2 years if purchased after Jan 23) and Argos also provide 1 year Warranty. Developed 'shut Lid' and 'Slide' fault at 20 months, rendering all functions unusable. On consulting the internet for trouble shooting ideas it is apparent…
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Online Bathroom Supply and Fit Company
Hello folks, I apologise if I have come into the wrong part of the forum, I have had a good look around and feel this could be the best area to seek some advice. In November I paid £4000 to have my old bathroom completely ripped out and a new one fitted. I done the sensible thing and got numerous estimates from different…
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Small claims court - car issue
Hi do I have any grounds to take a car Garage to court over a repair bill. I bought a car mid February and the Aircon didn’t work on it. I assumed that it just needed a regas when I’ve done the re-gas it lasted the day. so I knew then that there was obviously a leak so I took it to get checked and it’s the condenser. The…
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Sky Glass Tv Fault.
Hey folks. Our Sky Glass has been playing up since we received it. The screen keeps going black. The sound works, and we can change channels, but there is no picture on the screen. The menus do show up. We did get it resolved a few weeks after it first arrived, but the problem started again two weeks ago. I just spoke to…
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Chain snapped in 3 month old bike?
So I bought an ebike from Evans at the end of January. i had it a month and it failed the battery died. I took it back they had it a month and ended up giving me a new bike. new bike lots better been giving it a good go… anyway two weeks ago I was riding and the chain snapped! I spoke to the manager he said bring the old…
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help with booking made through agoda
hi i made a booking for 1 night stay in manchester through agoda, got my booking confirmation, and they took payment 3 days before the planned stay, but when i went to the apartment, the security code they gave me didn't work, i double checked i was at the right apartment, and i was, number 18, then i hears somebody was…
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Non refundable hotel booking - what are my ACTUAL rights?
Hi. What are my ACTUAL consumer rights on this? Booking made via 3rd party. Choice of rate X at lower price. Non refundable cancellation. Rate Y, over £100 more, fully refundable. I understand that there should be a reasonable fee added for admin in the event of cancellation, but moreso if there is little notice as hotel…
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Poor building work
I've had some building work done, it was almost complete, but I told the builder to fix issues before doing the final bit of work. I have photos before after and during the work. The issues include, damaging the membrane of the house when drilling out bricks. they claim these puncture marks could have already been there…
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short term right to reject on a used car - Issues since day 1
Heya folks, Wondering if I can get some help / advice. We bought a 4 year old used car from a dealership called Carsa in Bolton in October last year. The car has had issues since day 1 - and it was evident, their pre sales 200 point checks, completely missed the egg on the sidewall, windscreen trim failing, and a front…
