Consumer rights

I have mobility issues and it was recommended to me, by my GP about joining a Gym (An independent). For reasons i'd maybe not rather go into, One thing I was concerned about was being recorded so I contacted the company beforehand (i still have the E-mail) and asked them if recording in the Gym was allowed. They said no…

Hi, we purchased a Ford Focus ST 2020 (Diesel) in May 2026 from a main dealer, following collection of the vehicle, we immediately reported an issue with juddering brakes (which they have subsequently replaced - but it has not resolved the juddering) and also an issue with throttle lag, when you put your foot down, at…

We are currently in dispute with our boiler manufacturer (Worcester Bosch) regarding the guarantee on our boiler. When purchasing the property 3 years ago (2023) the previous owner advised the boiler had a 10 year warranty following the installation in 2021 (up to 2031) and we verified this by checking the boiler serial…

Hi there, I am looking for some advice on my situation. I paid £3000 on a debit card back in July 2025 for invisalign treatment, alongisde that I paid 12 x 166 of direct debits towards the same treatment. The total cost of the treatment was £5,000 and this was to cover the physical aligners and also the appointments. I…

Hi all. Last November I bought a second hand van from an online trade seller. I'd spoken to them previously and asked if a private individual could buy from them and they said yes, the only difference between them and any other seller would be the lack of warranty. IME warranties aren't worth the paper they're printed on…

Hi, I purchased a sofa (singular) from Temu (I know!) about two months ago. Due to size and weight it was split into two parcels. Unusually sent via two different couriers. One, sent by DHL arrived in days. The other has never arrived. Meaning I have half of the bits of a sofa, its one of those compressed foam ones so it…

Brand Alley purchased a100ml perfume that was advertised and receipts show 100ml . What I received was 30ml. Contacted Brand Alley for them to say they can’t take responsibility as it’s a market place for other companies. Found the company that sold it and they don’t answer calls or emails. Do I count my losses or should I…

I bought a used 2019 BMW from an independent dealer on 13 September (£250 deposit on credit card). It's my first major car purchase. 3 Sept: The advert didn't mention service history, so I phoned and asked if it had full service history. I understood the answer as yes, and messaged my brother 3 minutes later saying "it has…

Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…

I bought a pair of ultraboosts back in June this year and didn’t touch the shoes until now in September as I was waiting to wear out my old ones. I’ve only noticed now since putting them on properly that they’re actually mismatched and they’re 2 completely different shoes (they do look very similar). In this instance, can…

Hi. I bought a new speaker thats not working. I sent evidence to the seller who uses a third party wholesaler. After they agreed the wholesaler organised a return via DPD. DPD were due to collect it which they failed to do so on two occasions. The seller says the wholesaler has to check things "their end" as DPD are saying…

On 2 August 2026 I paid £80.91 by credit card for a "July 2026" map update for my Mazda's sat nav. It was promoted by Mazda UK but sold by NNG, a Hungarian company. The update was badly out of date. It missed A35 speed limit changes made between January and March 2026, and it sent me to a "no through road" closed to…

Hello, On 11th September 2025 I was charged £2760 on my credit card by my fertility company. I believed this charge was correct at the time. On 13th March 2026 they wrote to me and told me that I had already paid this fee during a previous package payment and I had been incorrectly charged. They refunded me on this date.…

hi, I’ve joined in the hope I can get some advice. Incredibly long story short, builders came to do an extension and rennovation throughout. They were there almost a year and never finished. Over charged and left the house in a mess and we’ve now discovered problems with the bits they ‘finished’ too! According to campanies…

As above One of our children we went to see today - they have been without a wash for over 2.5 weeks. The have two little kids one is one and other is 3. The young one often throws up a bit of milk, spills stuff etc so a mass of washing even if you are being carefu Its a Samsung cost almost 700 - the filter housing is…

Hello I need advice please about a carpet purchase. I went to look at bedroom carpets at a local store 19th September, paid for 2 roll ends to be fitted. Paid by debit card (£500, +£100 to be paid to fitters). On reflection I made poor choices so I went back to the shop 23.9 and felt pressured when I said I wanted to…

Hello all, I am sure this has been posted to death but would like to seek advice or failing that - am I going through the right hoops. In March we (directors of a building) instructed a decorator to paint the whole building. Quote was received and accepted. Due to the heat and some instances (I am sure he was !!!!!!)…

I purchased an LED face mask from currentbody in January 2026. I have been very happy with it, up until recently when the handset developed a fault and the device no longer turned on reliabley. I contacted customer services and after some troubleshooting tips, I was able to submit a video showing evidence of the fault.…

MoneySavingExpert has been inundated with success stories from shoppers who've got a refund for unwanted Amazon Prime... Read the full story: 'Just got my Amazon Prime £79 back': Find out if you can do the same Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…

Hello all, My partner purchased a set of saucepans from Argos online, with her Nectar points, for collection in store. We no longer wanted the set, so my partner entered the store for a refund, but they wouldn't refund to Nectar, only offering an Argos credit voucher, which my partner accepted under protest, as the store…