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Warranty On Replacement Item
Hi all, I bought an electric car charger in March 2022 which had a 5 year warranty (in writing). After approx. 18 months, it developed a fault and was replace without any fuss. When I then enquired if it had the remainder of the 5 year warranty left, I was informed that the original unit would have had a 3 year warranty…
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I've made a huge mistake - non-refundable
I've made a huge mistake, I think I know what will happen but interested in other views? I was absolutely overwhelmed with choice for a couples spa experience (first one in maybe 10 years plus!) it was a gift for my husband (and me). I arranged childcare (which we almost NEVER do) painstakingly selected a package through a…
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Suspect water company's change of mains pressure has led to a leak in my property.
A couple of weeks ago STWater lowered the water pressure in my area to carry out some repair work on the mains system. This week they increased the pressure back to what I assume is roughly the same as it was before +/-. Yesterday I had a water leak from my boiler for which I'm waiting on a plumber out to diagnose but it…
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Dispute with serviced apartment
My mum wanted to visit Belfast as she has never been. As I had work commitment I couldn't go but I booked and paid for a serviced apartment for her as a treat and she went by herself. I booked the serviced apartment using my card on booking.com and my mum paid for the security deposit at check in using her card. Four days…
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Financial Ombudsman Final Decision.
Hello My case with the FOS was recently found in my favour. What are my next steps if the company won’t comply with the final decision? Thank you in advance for any help.
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Can I be sued by a retailer after successfully invoking my rights under CCA?
Hello, I wonder if someone can assist me. Over a year ago I received an incorrect charge by a retailer on my credit card. The retailer did not respond to any of my efforts to raise it with them, so I raised it with Amex, invoking my rights under the Consumer Credit Act. Amex duly refunded me the money. I have now - a year…
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2nd repair of product whilst still under warrantee
Good day to you all. I wanted, if possible, to gain the opinion of knowledgeable people like you. (I assume you are veterans of consumer rights if you are reading this). I have a Samsung S23 Ultra which I bought directly from Samsung. It developed a camera hardware fault whilst still under warrantee (6 months) and I was…
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Some one profited from my name and professional profile
Hello, Hoping some one can help here, I will provide as much info
as I can without providing anything personal… Some time back I came in contact with a person looking to
start a business providing an online based service and this person was very new
to the industry but had a lot of energy. I offered many hours of advise on…
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Incorrect Customs Charge
Hello, I have received a note from Royal Mail saying they are holding a package that has a Customs Charge to pay. I think this is incorrect. Is there any way to challenge this and get my parcel? The parcel is £60 worth of goods bought from Ireland. My understanding is there would be no Customs Charge as the value is under…
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Deducting for damages occured due to negliance
I have a contract with a local scaffolding company and currently have their scaffold errected outside my house. Unfortunately when the company arrived to errect the scaffolding they managed to reverse their truck that had some steel hooks hanging off the side into my slate gate post bringing down part of the stone wall…
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Company wont except online LPOA
I'm not sure if this is the right tread!!I have a LPOA for my Uncle and have dealt with many companies, and they have all excepted the online access code to view the LPOA and confirm I can act on his behalf, except one I have just contacted an energy company, and they have said I have to get a solicitors letter and a…
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Wowcher - help to get a bank refund for a faulty product
I bought a piece of furniture on Wowcher. The item was faulty (missing all four legs and screws). I requested a refund from the merchant and was told the amount of the item was refunded to my 'Wowcher' wallet, but they didn't return the postage. How do you get this cost refunded? Next I cannot work out how to get my money…
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Faulty valve on new shower - who is responsible for extra plumbing costs?
Hi, We are in the middle of a bathroom refit. I bought and supplied all the products. After the first fix, we noticed the water throughout the house was lukewarm. We noticed this from every tap in the house - although not the bathroom being refitted as no actual taps or showers had been connected yet ( just the piping and…
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‘Refurbished’ replacement?
I have a Withings Scanwatch whose back fell off just over 2 years after buying it. After research here and elsewhere it seems this is a known design flaw and manufacture has now been changed. Following advice here I requested a replacement under the Consumer Rights Act 2015. Luckily I had bought it in UK (not from Withings…
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Van Timing Chain failure less than 114k miles from new
I'm looking for advice and confirmation that I'm on the right track. I am a self employed sameday courier. In November/December 2021 I bought a new Vauxhall Combo. It was pre registered, so I am technically the second owner, but I recieved it as new with delivery mileage only. (I'm worried about whether this technically…
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Hen Party Deposit
I'm looking for some advice regarding a hen do I recently organised. I booked a property through a company specialising in large group accomodation properties. On the description they described the property as "secluded", "in a world of your own" and in a quiet location. They also stated the house was perfect for…
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Apple Iphone 13
Hi in July 2022 I purchased the phone from tesco and in August 2023 it had a fault where it lost the ability to phone or use mobile data, this was resolved by turning it on and off. However in September 2023 turning the phone on and off no longer resolved the issue so I couldn't use the phone. Have sent the phone to Tesco…
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Dispute Resolution Ombudsman
Who holds ombudsmen accountable or is responsible for investigating complaints against the Ombudsman itself? I submitted a complaint to the Dispute Resolution Ombudsman and the resolution that they provided, after many months, did not uphold my complaint but their reason completely contradicted their outcome. I then…
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Sense Check Please Regarding my rights
Hi all I'm having a bit of a difficult situation regarding a Solar panel and battery installation and I want to check that I'm not being unreasonable or indeed to complacent! In summary: Solar panel and battery installation this week by a national company. Their installer (that I now understand was sub-contracted to) are 3…
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Wren dispute
So, I've just had a reply from Barclays abut my ongoing section 75 claim against Wren. They insist that Wren have to come out and assess their kitchen. I asked them to do so months ago and they refused. They refused independent arbitration. At Consumer Advice's recommendation I had an independent assessment made which has…
