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Import duties re returned goods and Fedex please
As per the header, Id be grateful for any advice re a problem I am having with Fedex and the payemnt of import/duties and tax. Quick summary: -In Jan 26 I bought a expensive jacket from a German retailer. It was shipped via Fedex and when it arrived I was required to pay import duties/tax via Fedex which I did -The jacket…
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Cash Converters Buy Back Legal Views
Looking for Legal Views on Long-Term Buy Back ArrangementsI would appreciate some independent legal opinions regarding a long-running dispute involving Buy Back agreements with a UK pawnbroker / second-hand retailer. I have deliberately anonymised the facts because the complaint is ongoing. Over a period of approximately…
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Spectacles from Specsavers
Bought Specs from Specsavers and had free pair of sunglasses Oct 2025 costing 272 pounds During the last 3 or 4 months I have returned to the shop as both pairs continually slip annoying me down my nose and I am constantly having to push the back up They have tried several adjustments even putting pads on the plastic nose…
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John Lewis - Refusing to honour order after written assurances
Hi all, I’d really appreciate some advice regarding an ongoing dispute with John Lewis that’s now been going on for nearly five weeks. I ordered a TV during a 15% off promotion. The checkout confirmed a total price including fitting and I received a confirmation message on-screen, it wasn't until much later that I realised…
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Security tag not removed by shop
My wife bought a lightweight cotton dress for our granddaughter to wear during the very hot spell that ended today. She got it home and found a security tag still attached. So granddaughter can’t wear it. The obvious answer is for us to travel to the store, and I expect that they’ll remove the tag. But that involves time…
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KRCS increasing price after order had been confirmed and paid for
Hi, I'm looking for some advice on a situation I have with the KRCS Group and the recent Apple price increase. So the time line reads like the below Made an order for a MacBook 2 weeks ago - It was a built to order / custom build so according to their T&Cs I was unable to cancel for a full refund as they would be sourcing…
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Bike Wheels Failure - supplier wants money to replace?
Hi. Looking for some advice. In Sept 2024 I purchased a front & rear bicycle wheelset of an online cycling retailer. I was very happy with the wheels and recommended them to a colleague who also purchased a set. The cost for this wheelset was £225. In April this year, while out cycling, the rear wheel failed. The hub just…
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Issues with used car - what to do next?!
Hello, I'll try to keep this as brief as possible whilst still sharing the relevant details. Bought a used car six weeks ago for £5,000 (market value for well maintained car of this type). Car was 9 years old and had done 60k miles, advertised as running and driving perfectly, no issues at all, full service history. Seller…
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A Shade Greener – Mis‑sold Solar Lease, No Maintenance for 13 Years, Ofgem Issues
Hi all, I’m looking for advice and to share my experience in case it helps others. Two properties in my family had solar panels installed by A Shade Greener around 13 years ago. We have recently discovered several serious issues: 1. The solar lease appears to have been mis‑sold The homeowner was told they were signing an…
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Faulty dress what are my rights
Just after a little bit of advice please. I bought an expensive prom dress for my daughter fitted at the shop no alterations other than length. Collected a week before prom. Came to put the dress on before leaving the house and noticed a seam coming apart under the zip at the back. Didn’t take any pictures at the time as…
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EO Mini Pro 2 Removal of support
Hi all On 25/5/2022 I had a brand new EO Mini Pro 2 car charger installed through Octopus Energy. This came with a three year warranty. Out of the blue, I received the following email from EO Charging: We’re getting in touch to let you know about some important updates regarding your EO Mini Pro 2, EO Smart Home app and…
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hearing aid returns
I bought a pair of in ear hearing aids for my 90 year old mum on line. Unfortunately due to the arthritis in her fingers she can't insert them on her own. they arrived on the 9th of June supposedly with a 30 day trial. I contacted the company and asked for them to be returned under their 30 day trial, they asked me lots of…
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Interest Free or not??
Hi Guys, Has anybody else heard of this, or know if it's right or not? I bought a car from Evans Halshaw. I financed my car, which included the cost of my service plan, at approximately £500. I've NOW heard that the service plan is normally done through a separate entity from Evans Halshaw (EMAC) and is INTEREST FREE, over…
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Samsung Washing Machine Leak
Hey, I have an issue with my washing machine and two weeks on, I'm no where near a resolution. I have a Samsung washing machine which decided to spring a leak just under the door. No damage to my floor. I contacted Samsung who were no help and asked me to contact the retailer, Samsung said the machine was 3 years old and…
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Distance Selling Query
I saw an advert online for a motorcycle and paid a £250 deposit over the telephone and agreed a delivery date of around two weeks. I was emailed an invoice that says 'deposits on cancelled purchases are non refundable' after i had paid the £250. I thought nothing of this as at that time it was my intention to proceed.…
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Refund withheld illegally
I bought a mobile home in May via eBay but paid by bank transfer ( I know big mistake). 1145 plus 200 for delivery. The company seemed to check out OK. Before delivery took place, I needed to cancel. They told me I was then told refunds werent company policy. I checked by distance selling regulations that they absolutely…
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SCS Poltronesofa order foul up refusing refund after first agreeing to refund
Hi I am a severely disabled wheelchair user, TBI etc. So everything is hard for me. Memory learning difficulties etc.. So I went to SCS Poltronesofa with my hubby on 25th March, and we looked for a recliner corner sofa with recliner and chaise. Hubby found the Viserba which was what we came to look at, and tried the…
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Replacement book damaged - What Are My rights?
Hello - I bought a collectable, decorative book online and it arrived damaged on the dust jacket and on the decorative edge (it has sprayed artwork). The company eventually agreed that it fell within their company's policy for level of damage and said I had to return it before I could have a replacement. The replacement…
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Unsuccessful small claim court and writ of control enforcement
I hope someone can provide me some help on this matter, which is really putting me off because of how the justice system works. A furniture purchase didn’t go as expected and had to file a small claim court to get my money back. Timeline (Approx) February 2025, paid deposit for a sofa Estimated delivery March 25 The seller…
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Credit card section 75 requires independent report
I bought a sofa that makes a noise whenever anyone moves on it. After a month the noise had not lessened with wear, so I reported it to the retailer. They arranged an independent inspection, but the assessor said it wasn't a fault because fabric can make noise when rubbing together. I visited the retailer's shop and tried…
