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Need Help
Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…
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Insurance definition of an injury?
Our dog has had a small lump on her ear and we showed it to our vet a few years ago, they tested a sample and said it was best to leave it but if it got bigger it might need to be removed. Recently it quickly got bigger and seemed inflamed so we told the vet to remove it, all done and we paid just over £1000. We put a…
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CeX sent us a fake phone UPDATE
Hello this is my first post and I’m hoping someone can help confirm I’m taking the appropriate steps to sort this out. Also my nightmare with CeX may help others not get into the same situation! My husband bought a £600 second hand iPhone on CeX website for my Christmas present, on Christmas Day I opened the box to…
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Temu Returns
Could anyone help please? I recently ordered from Temu and placed one order but when the goods were despatched, they were sent in three separate parcels - 3 items in one parcel and two other parcels with one item in each. All have been delivered without issue but I need to return some of the items and I am struggling to…
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Merged: Car finance company will not cancel car finance and is ignoring all communication
This discussion has been merged.
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PIP Breast Implant compensation scam??
Hi, Just wondering if anyone can help or advise; Long story short, my wife was one of hundreds of women in the UK to have the PIP breast implants which were not fit for purpose. Several years back a case was brought against PIP and a ruling made that victims would receive financial compensation. My wife received approx…
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Electrician doesn't want to come back and complete notifiable works - help!
Hi, I was hoping for some advice please! We started a large project a few months ago and our electrician who is NAPIT has been difficult since day one. I think he is now making every excuse possible not to come back and complete the works. Due to some horrid footage I have on a camera I don't really want him back in the…
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Trying to dismantle/remove old Dyson wall mount
I have an old wall mount from a Dyson handheld which I want to remove, but I can't work out how to dismantle it to get at the screws. It is mounted perpendicular to the wall, with "hidden" screws. Any ideas?
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Conservatory issues
We've got several issues with out 9 year old conservatory those issues being a leak from the soffit ajoining the house, damp coming thru near the conservatory exterior doors and one of the conservatory roof panes has shifted. We've had them out before regarding the leak and they squarely pointed the finger at our house…
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Airline Pre-Booked Seat Refund
Hi all, I have had the misfortune of my travel agent going under and ruining my holiday for April. I booked a package holiday (ATOL) protected and received my flight tickets. I then went online and purchased pre booked seats for all 9 passengers. A short while after we made contact with the travel agent to confirm when our…
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Consumer Rights Advice
Hi, I’m after a bit of advice please. I’ve searched but can’t find anything quite specific enough. Very long story short… we bought a car last year that has since required a new engine. The garage put in a used engine with 8000 more miles on the clock without our agreement and have offered a free service as compensation…
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Faulty freezer 16 months old
We had a kitchen extension built last year and all new appliances supplied by the company that did all the work. Yesterday we discovered our fridge freezer had stopped working, luckily everything was just softening, so hadn’t long failed. What are our rights regarding repair/replacement?
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Online shop took my money, didn't send the goods
I ordered a couple of items from ONLY clothing brand in December - one item arrived, but the other didn't. The company charged me the full amount and won't refund me. They keep making excuses and their latest is that I have to return the item to get them to issue a refund. I keep telling them I don't have an item to…
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Car purchase - electrical problems
We purchased a 2016 car from a dealer in November. The day after we picked it up, the n/s rear indicator developed a fault, as did the parking sensors. We took the car back to the dealer and waited for a couple of hours to have it fixed. Just before Christmas the same faults appeared, but couldn't get it booked in until…
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Package Holidays - Section 75
Never gone on any package holidays in the past. We've always made our own arrangements and, pleased to say, never had any problems. Now we are a bit older, we looked at getting away for some winter sun, on a holiday arranged by a tour operator. We would, of course, use my credit card to make the booking. Found some good…
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Vehicle Rejection
Hi, I purchased a used car in August 2025, in December 2025 I noticed a loud noise when accelerating. Had the vehicle visually inspected by a qualified engineer who advised there was an exhaust gas leak from the turbo. Vehicle was sent in to the main dealer for the repair to be undertaken under their approved used warranty…
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Adidas returns on faulty limited stock & other customers treated differently
II returned a shirt that I had previously ordered as the same size and design just different colour It was clearly a size bigger despite the labelling. I was asked to provide photos for an 'investigation' Is limited stock (oasis live 25) so no option to send another onnsame size or even a smaller size. Refunds was fine but…
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P2g Prepaid refund instead of Bank account
I've had a nightmare with parcel2go on a parcel I sent to Italy last July with delays and then after a month of the tracking not moving and a month past its delivery date P2g said they'd refund me so I then intern refunded the buyer only for the very next day the tracking updating and the parcel was delivered 5 days later.…
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Range Rover Evoque failure of DCDC Converter
Hi All, this is my first post and I cannot find any posts referring to the issues. I leased a new Range Rover Evoque MHEV which is now 3 & 1/2 years old with 28,000 miles on the clock. The contract ends in May. I have recently discovered that there is a known problem with the electrical circuitry failing. This is usually…
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Faulty pvc front door
I bought a new door and had it fitted by builder after 12 months had to get locksmith out who could only temporarily fix the door I contacted B n Q over this as it was guaranteed for 15 years and the lock and moving parts 2 years they then sent me a new door and frame which I had a builder fit that one and take out old one…
