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Ebay scam no help with credit card etc
I purchased a brand new meta quest 3 headset from a retail shop off ebay on 24 march 2026. I purchased this as brand new and we were the first registered owners with meta. In the past week then headset has been disabled as meta say it has been reported stolen. I've have had over 20 emails with meta since, but getting any…
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National Entity poor work led to rat infestation
Shoddy workmanship by a large entity left a hole in my drive from which rats escaped. I've had them in my house, nibbling a hole in my fridge, up my neighbour's loo while he's sitting on it, under my decking making it unsafe. Said entity sent contractors to deal with it who told me there was an open sewer under the hole,…
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Paid £7k for hotel booking, no full confirmation. LBA sent
Hi all, I am looking for some practical advice before deciding my next steps. I booked hotel accommodation for a family religious trip abroad later this year. The booking was made through a travel agent / tour operator connected to a UK limited company. The booking was for: • 3 rooms at Hotel A for 7 nights • 3 rooms at…
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I scooter don't have replacement part
Hi all, I bought a Iscooter for my son 10 months ago now. I bought this brand after research and seeing the British flag on the site and offer all bells and whistles. Around 3 months ago the clamp for the accelerator broke, I contacted Iscooter and they said part was out of stock. They told me to go to ebay or amazon for…
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Micks Garage / Carracks Returns Issue
Hello, looking for some advice I purchased 2 items from Carracks UK who appear to be the same company as Micks Garage based in Dublin. I purchased the items on 31st Jan 23. The goods ended up stuck with Parcel Force in London as apparently all that was on the delivery address was my postcode. Parcel Force said the sender…
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Online Civil Money Claims (OCMC) system, respondent guide
Hi, here is an example on what to expect on the OCMC system when responding to a civil money claims from a member of the public/private. I thought it was a simple click to respond but there are several more questions that you have to be ready for! All personal data has been removed and dates have been changed. Any monies…
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Lunirel have left my mother high and dry
My mother brought a Portable Air Conditioner - Energy Efficient & Compact Room Cooler from lunirel for £176 on 3rd July . They eventually sent a desktop air conditioner. Lunirel email support insist on a video of my mother starting the air conditioner. She is 88, has arthritis and can not post videos and is not keen to get…
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Blanc Space Screen Protector
Hi, I ordered a screen protector from Blanc Space and on the back of the pack it says lifetime warranty. I’ve emailed and they said it’s only a 12 month warranty. Where do I stand as it’s printed on their packaging?
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13 Months old & IPhone 16 knackered
good afternoon, just after some advice please. I bought an iPhone 16 brand new from a local curry’s store (late June 2025) Total cost was£699, this also included a trade in offer with an old iPhone. I still have the receipt & it was paid for by credit card. *Apple have it as registered since 1.July.2025. during the course…
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Worcester Bosch Boiler Guarantee
We are currently in dispute with our boiler manufacturer (Worcester Bosch) regarding the guarantee on our boiler. When purchasing the property 3 years ago (2023) the previous owner advised the boiler had a 10 year warranty following the installation in 2021 (up to 2031) and we verified this by checking the boiler serial…
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Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd)
Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015. Raised a chargeback after no goods…
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Royal Mail does not deliver for weeks on end then....
I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…
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Hello fresh removed lifetime £15 discount on premium meals
hi, I was part of the pilot old rewards scheme hello fresh plus when you got to a certain reward you got to keep it unless you cancelled. you could still skip meals for holidays without it affecting your status. I had this reward for 18months and 2 weeks ago it was suddenly removed and replaced with 15% off or a free…
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A Shade Greener – Mis‑sold Solar Lease, No Maintenance for 13 Years, Ofgem Issues
Hi all, I’m looking for advice and to share my experience in case it helps others. Two properties in my family had solar panels installed by A Shade Greener around 13 years ago. We have recently discovered several serious issues: 1. The solar lease appears to have been mis‑sold The homeowner was told they were signing an…
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A Shade Greener - Solar Panels - Pigeons
HI all, Has anyone found themselves in a similar situation? We took out free solar panels with A Shade Greener about 5 years ago. They lease our roof space in exchange for free/reduced energy. There was never any mention of solar panels attracting pigeons and any measures put in place at the start to prevent this. Forward…
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Defective kitchen, 3 failed remedial orders – what are my rights now? Section 75 / replacement costs
Hi all, I’m hoping for some consumer-rights advice regarding an ongoing kitchen dispute in England. I bought a fitted kitchen from a kitchen retailer. The original order arrived with a number of damaged, defective, incorrect and missing components. Since then, the retailer has supplied three separate remedial orders, but…
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Dealing with a rogue shipping company
In April I hired a shipping company to collect from UK and deliver to Switzerland and they quoted 5-9 days on the phone. The quote via email stated delivery within 14 days but that was acceptable. I paid the deposit, they collected on the agreed date, then silence. A week later I finally got a response and they requested…
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Damaged item received - business not accepting return
Hello I ordered a dining table in-store by picking from a catalogue of colour/finish options for base and top. It was sent to a factory for manufacturing. Price was £1.3k - £150 deposit on credit card and the rest on finance. The item arrived yesterday and remained unused and protected with a temporary cover. In the…
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AliExpress Return Issue
Hello all I require some help. I purchased some expensive ear buds from AliExpress and they are all legit and everything but after a few weeks stopped working properly. I've been trying to initiate a return for ages with AliExpress and they keep saying they'll arrange a return and refund then their senior team steps in and…
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Car repair gone wrong
Hello. I bought a car from a small car dealership in January of this year. In April, I started getting a rattling noise which went away when the clutch was depressed. I contacted the dealership who took my car to the garage they use to take a look with a suspected DMF/clutch failure. They bought the parts in readiness but…
