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Therapist payment
I'm after some advice. My 8 year old daughter has various developmental issues and we have been working with a neurodevelopmental therapist for almost 2 years. The therapist has a policy whereby we book the appointment in advance (usually every 6-8 weeks) and she requests payment 1 working day in advance, for which she…
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Admiral car insurance tying to charge for missed black box fitting appointment
My daughter bought car insurance with Admiral in November which needed a black box fitted (I am a named driver on the policy and paid using my credit card). They originally arranged to fit the black box on 8th December, but then rang my daughter on 1st December (afternoon) to say they need to change the appointment to 2nd…
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Section 75 small print
Unfortunately I've just found out the hard way that Section 75 does not apply to additional cardholders. Beware if you're not the primary cardholder, you DO NOT get any redress through Section 75. I consider myself to be well versed on my rights, but had no idea this was in the small print of credit card terms and…
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New cooker couldn't be connected - refund?
My poor (very elderly) mum has been dragged into a mess that is stressing her out. My sibling needed a new oven and got my mum to pay for it on mum's credit card, and she gave mum cash for the oven. My sibling also paid for a connection fee from the retailer, this was also paid on mum's card, but she hasn't received the…
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Deposit withheld
Hi Looking for advice please. In October I accepted a date with a hairdresser for 17 December. I had been on a waiting list up until then. On accepting the appointment I had to pay a 50% deposit, which I did. £60 Due to other commitments I rescheduled the December appointment through their online booking system at the…
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Boiler Juice rip off
I ordered 350l of oil from Boiler Juice. What I didn’t realise until after the delivery, which hadn’t been confirmed by a receipt from the delivery guy was that I had been charged 120 pence per litre, ppl. I contacted Boiler Juice by phone and they gave me an indicative price of 60ppl, half the price I paid. Following up…
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Evri cancelled delivery then sent it & returned damaged
I sent a package to Hong Kong, valued at approx £ 5,000 - Put into Evri Locker of a Saturday they collected then by Monday marked it as CANCELLED - Saying I didn't pay TAX (!) Item was clearly marked as a GIFT, actually a return consignment so no money changing hands. Furthermore I don't believe I should pay tax on export.…
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Moved: Duplicate Payment Dispute Confusion (Curve / Bank / Merchant) Has Anyone Been Through This?
This discussion has been moved.
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Moved: Cover wise holiday insurance
This discussion has been moved.
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Clearpay chasing money for goods not received and passing onto credit resource solutions
Hi, I wish for advice on this situation, I will try to describe as best as I can. I ordered a UPS from a retailer called UPS centre, the warning signs were there when I noticed their google pay link was broken (but stupidly ignored it), so I ordered via clearpay not been aware of what it meant for me thinking I would get…
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Ongoing issue with Currys and DPD
Hello all. Could someone please give me advice regarding this issue. At the beginning of November I ordered a smartphone from Currys using my creation finance agreement. This was to be delivered by DPD. However it did not arrive. Having called DPD I was informed that it had gone missing, upon which they told me to contact…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Zavvi delivery delays
I ordered a Christmas jumper on 29th November with Zavvi and I'm still waiting on dispatch. I contacted Zavvi and just got a generic response and have also had automated system emails apologising for the delay, but no expected dispatch date. I sent their Customer Service team a message again on 9th December and don't even…
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Problem with Flooring Superstore
I bought a carpet a few years ago which has started rotting. I contacted Flooring Superstore who were awful from the start. They didn't do that carpet - I had the receipt It was moths - carpet is moth proof It wasn't possible - I had photos Eventually they agreed to a carpet replacement but won't return calls. I've phoned…
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Suing a plumber in a small claims court
Hi Knowledgable money savers, I'm in the process of suing a plumber that did work in my house to a level well below expectation. For example, he used a lot of the old parts that should have been replaced and which came with a new hot water cylinder that was being replaced. Instead he kept the parts (around £200 worth)…
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Currys Cloud Back Up
I have just discovered that I have been paying for 2 Currys Cloud Back Ups neither of which I have used. One has been taking payments from my credit card since 2012 and the other since 2019. I contacted Currys for reimbursement and they said they could only reimburse the latest payment which was in December 2025. They said…
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Cancelling magazine subscription
Hello newbie here! Wondering if anyone can suggest what I can do next to get a refund and company has agreed to but are not implementing ... I cancelled a magazine subscription to BBC Gardeners World before it renewed via email. I had a reply confirming cancellation. I was then charged for another year. I replied to the…
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Looking for advice
Hi ill try get through this a simple as i can I went to foot locker black friday weekend to purchase some shoes Was told by the member of staff there that he could order me the shoes in my size to store i was there ready to pay he then said he could not get them Fast forward a day later i went back to the same store to see…
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Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
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Solar Battery Warranty
Hi, I have a Moixa battery, it has stopped working. Having spoken to them they state the following: "As discussed, we’ve been proactively monitoring your battery performance. We've identified that the Pylontech battery modules have developed an issue that our team cannot resolve. Normally, we would replace the faulty…
