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Amazon order "lost" before delivery to Amazon Locker
In short: I bought some AirPods, sold by Amazon. They went missing before they got to the Amazon Locker that I set as my delivery location. I’m unable to cancel or get a refund issued. I’ve opened an issue with my bank, though the money has already left my account. Has this happened to anyone, is there a number of days…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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Bedworld such poor quality mattress, collapsed, help
I purchased a top of the range mattress Magnus 5000 from Bedworld 14 march 2025, delivered 20.3.2025, after a week, this was for my daughter and her fiance, she keeps falling off the mattress, the edges have collapsed, after 6 days i reported the fault to Bedworld, there did nothing about it. The mattress is now so awful…
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Antique dealer
Has anyone had any dealings with with [Some text removed by Forum Team] from bourbon handby in the arcade in Sidney at Chelsea SW3? The shop closed in Feb and we are having trouble getting goods returned which he was meant to be selling for us?
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Moved: Government demanding over 12 thousand pounds.
This discussion has been moved.
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
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Victorian Plumbing Issue
Hi all. Purchased a shower enclosure and a Pearl stone tray 9 months ago. I fitted the tray according to manufacturers instructions and also did extra to make everything water tight. We noticed a hairline scratch that we thought was just a cosmetic issue. It turns out this is small surface crack that is getting larger. I…
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Will currys provide warranty for second hand item?
So I'm considering buying a graphics card on ebay from a private seller. The card is still under manufacturer warranty period and the seller bought it from currys. He has the original invoice as well. Does anyone know if would I be able to claim warranty from currys if needed if I just provide the invoice to them?
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John Lewis lost my phone
Looking to see if anyone has experience of a direct phone number or email for someone at John Lewis with any authority. I returned an iPhone as Trade-in . It appears they have lost it. They are dragging their feet and advised me to contact the 3rd party that the phone was returned to, directly myself, providing an…
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Supplier Delaying Refund
We ordered a strimmer and batteries online, and paid about £350 with a debit card. Delivery was being handled by DHL. The tracking showed the parcel out for delivery and then returned to depot 4 or 5 times over the course of two weeks. No van called at our house or left a card. We have contacted the vendor and they have…
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Window company registered project with FENSA and no certificate was issued
I’m not sure where to go with this! Had a window company install 20 replacement windows, 2 French doors and one exterior door in 2022 (not the entire house, but a biggish job - total £30k) and they registered the project with FENSA on completion in Feb 2022. I was looking through the paperwork for an impending EPC…
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First time rejecting faulty goods
Hi I'm about to reject some faulty goods bought online but have a few quick queries if someone could help please: Short version If I took possession of an item on 16 March and found a part of it faulty am I still within the 30-day period to reject the goods today 14 April? I make it 30 days exactly. Does it make any…
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CPA from a Patreon inactive account set up 10 years ago
I woke today to an email saying congratulations for subscribing to my Patreon account. It was a French poet account where the subscription got me a french poem once a month. (I don't speak French lol). I checked and it was a real PayPal payment for £11.40 that had left my account so was 'real' and not a spam email that I…
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Supplier refusing order cancellation
Hi, I order a camera from a company called NextDayDeals, paid for with PayPay Credit (pay nothing for 4 month). Anything but next day. I ordered on the 31st May, and Was immediate told once I ordered they are busy. I asked them if it woulkd be delivered by the 10th April, as I go on holiday. I was told they weren't sure.…
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New telephones
Hi, I am new on here and would really appreciate some advice. I recently bought 3 cordless phones for my 88yr old mother as she is house bound and her current phones are not fit for purpose, however, when I took them to my mothers and tried to connect them they would not work so I phoned BT and they said they were not…
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John Lewis: Returned item lost in transit
Hi, I purchased a tablet from John Lewis on 28 Feb and picked it up from a post office on 2 March. However I needed a different model and even before opening the pack, initiated a return. John Lewis sent me a QR code to use at Royal Mail. I handed the item to the post office on 10 Mar and have an acknowledgement from John…
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Ripped off by Outside Clinic opticians - is there anything I can do?
I requested a home eye test with Outside Clinic who charged £210 (after NHS voucher deduction) for two pairs of glasses. One of the pair is fine, but the frame on the other is bent and the prescription is wrong. While on hold with Outside Clinic to report the issue I read the receipt and googled the frame model numbers. I…
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Refund dispute - email terms & T&C’s differ
Looking for advice on a refund dispute with a clinic in England. I paid £100 for a consultation, redeemable against treatment, originally for Botox. After the consultation I was told Botox wasn’t suitable and was instead recommended more expensive skincare packages. To avoid losing the £100, I later booked a Lumecca course…
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Cancelling The Times Subscription - Hope this helps!
Seen many people on here and on other sites mentioning what a nightmare it is to cancel The Times subscription after taking out a trial. I actually managed to cancel easily (once logged in) by going here: http://www.thetimes.co.uk/account/cancel Then scroll to the bottom and click “I’d like to cancel my subscription” You…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
