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Am I entitled to a full refund on faulty goods?
On 2/9/25 my parents purchased an electric wheelchair with remote control. They reported the remote as faulty on 26/9/25. The company sent an engineer to inspect it on 29/9/25 and they confirmed the fault. My parents heard nothing more so contacted them again on 7/10/25 requesting a refund. The company said they would call…
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Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
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Faulty car part labour costs
I bought a car part through parts gateway. The part said tested and had a 30day guarantee. The part cost £75 and cost £211 to fit. The car was MOTd within 39 days and the part was listed as failing. I contacted the part supplier who offered a replacement. I said they should pay for the labour cost to refit, they replied…
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Company is appointing an Administrator
Hi everyone, On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025. On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and…
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Paying for parcel protection
I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring…
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Amazon: Faulty Installation lead to water damage
Hi everyone. This forum has been so helpful on other matters, I thought I'd get your thoughts on this: * April '23 I purchased a washer/dryer from Amazon with installation. * Washer/dryer was delivered, installed and old appliance removed. * One week later I noticed water coming up from under the floorboards outside the…
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Anyone had success with iRobot replacement
UPDATE: they finally agreed to repair in May but the issue has come back. Now they are refusing replacement or partial refund as it is past 6 months. It’s still within the 2 year limited warranty which they claim is compliant with the consumer rights act. They have offered to repair again but as the initial repair failed…
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Failed Evri delivery
Can anyone explain what my rights are please? About a month ago, I bought a clock from Aliexpress. They kept me updated about where the parcel was until it was collected by Evri. It got to the local depot, was out for delivery, but then I was told that it was delayed and would be delivered the next day. That never…
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Bank chargeback against Alibaba
Long story but - I purchased an engine on alibaba. It came damaged. its advertised as easy returns meaning I can return to Alibaba warehouse in uk. However supplier said its not possible same with Alibaba. seller said he would cover return costs and so did alibaba but no return label, no money sent, been messed around with…
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Karcher online returns
I bought a Karcher EDM 2 mop on line after seeing their TV campaign. I tried to use it but its useless and nothing like I expected. I want to return it direct to Karcher in Oxford where it was shipped from but they absolutely refuse to accept it as a return because Ive opened it and used it. I understand that under…
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Guarantee for new boiler works?
So we had a combi boiler installed in July 2023, and it was serviced by the same people who installed it a year later. Fast forward to July 2025 and I ask them to come and do the annual service again. Only this time the same people seem incapable of actually agreeing to a date, despite lots of chasing. Towards the end of…
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Amazon Restricted Digital Purchases Only - Gift Card On The Account
Amazon Restricted Account To Digital Purchases Only since February 2025 but I Also have a gift card on the Amazon account with enough money /balance on the Amazon gift card to write this thread and ask for help Amazon are saying that they closed another account of mine And this is the reason that they restricted my account…
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Amazon ofm falsely accusing me of violating their policies and restricted account after 2 months
Hey everyone, I’m reaching out because I’ve been dealing with a serious issue with Amazon for the past two months now, and I’m honestly at my wit’s end. My account ((Removed by Forum Team)) was restricted, and despite countless attempts to get clarity and a resolution, Amazon has not provided any solid evidence to justify…
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Wonder Smile Group Limited UK
Dear All, I am asking for your help/advice. I paid thousands of paid for clear aligners treatment through this company. The treatment was wrong and I have clear emails from them to say they would correct it. Every time I was coming around to booking an appointment, this was no possible on their end. They recognised their…
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Moved: PCN - Smart Parking - I keep getting the same reply
This discussion has been moved.
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Parcel monkey disregard for consumer rights. Need legal advice.
Parcel monkey disregard for consumer rights. Need legal advice. In short. Negligence when handling my goods in transit. What are my rights and how do I take this further? I sold a comercial boiler/steamer on ebay for £240 and used parcel monkey to send (via parcelforce). A heavy steel box weighing 25 kilo. I paid extra…
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Mis-sold item - My rights
Hello, I recently bought an armchair on ebay. The dimensions advertised on the listing were totally wrong. It doesn't fit in our house as the dimensions were not as advertised. I contacted the seller and she (eventually) agreed to pay for a courier to collect the item. She said she'll refund me the cost of the armchair…
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Mail order item stolen from non-safe place.
I know that if an item is stolen from a specified place the courier is not held responsible. Amazon made a delivery whilst we were out and e-mailed a photo showing it in an easily seen part of a side entry, not behind the wheelie bins that are our specified safe place. Are Amazon responsible for providing a replacement?
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Opos emails non existent debt
Hi all, over the past couple of weeks I've been getting emails and texts from a company called opos, who in turn say they are representing a company called intrum. I've never heard of either of these companies. They say that it's regarding a debt "in relation to a Halifax credit card". I've never had a bank account nor a…
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Moved: DCBL notice of debt recovery
This discussion has been moved.
