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DeLonghi has lost my coffee maker - what do I do?
I booked my DeLonghi coffeemaker in for a service six weeks ago, and DeLonghi arranged to have i picked up by ParcelForce. After two weeks I checked and discovered that the coffeemaker had arrived at the ParcelForce depot after one day but had not left it. I raised this with DeLonghi customer support, who said they would…
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School Shoes
I recently bought my child a new pair of Clarks leather school shoes. On the first wear it happened to be raining and when they took the shoes off their feet were wet. I went to the store and asked for an exchange. They refused saying there was nothing wrong and it was not their policy. I should not expect them to be…
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Evans Halshaw Issue
I bought a second hand car from them in November. Last week the handbrake button fell off (I have since found out this is a known issue with the Crossland X). I called the dealer to get them to fix it under the consumer goods act, but they are refusing to repair for free and that I should pay for a diagnostic and any other…
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Mis-sold Static Caravan
Hi, I'm looking for advice please. I had to hand back my caravan when the park I was on became owners only and I couldn't physically manage private lettings due to my distance from the park. I relied on the lettings to cover most of the site fees which were being raised far in excess of inflation year on year. When I…
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Consumer rights advice
Hi, I purchased a delonghi coffee machine directly from delonghi online in October 2025. It was unopened until end of November 25 and by mid December had developed a fault. I contacted delonghi and the machine was collected, repaired and returned to me over January 2026. The machine worked briefly, but the fault has…
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Amazon france return refused delivery help
hi all so i ordered some items from amazon france received them the price was £120 and i paid for shipping as im in the Uk the same day i received items i found the same items for a quarter of the price so i started a return on amazon and chose the found better price option i was then given a return address to send the…
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Company sent me the wrong part and put me to expense
I had a concealed shower fitted as part of a bathroom refurbishment 7 years ago. Recently one of the outlets has started dripping heavily. I've seen this before with our other shower, it needs a new valve. I contacted the company I purchased the shower from because I couldn't find the right part on their website, sending…
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Diamond White Aligners Nightmare
Ok bare with me, this is a looong story, but I am really hoping someone can help, as I don't know where to go from here. I am now well over 2 years into my journey with Diamond White, and the way it is going I suspect it will be ongoing for at least another 2. I spent a lot of time researching aligner companies whilst I…
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Peugeot safety recall letter arrived 3 weeks after we had damage caused by the faulty part
Our Peugeot 3008 had catastrophic engine damage caused by a faulty camshaft. It was towed to an AA Smartcare affiliated garage at the recommendation of AA roadside assistance. The damage caused smashed tappets to the engine, which had to be removed,along with numerous camshaft and timing belt parts that had to be replaced.…
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Being charged for a name change despite the change being due to marriage
I have booked flights through Booking.com, someone on the booking has changed their name due to marriage. Our flights are with easyjet and Wizz air, and we should be able to change it free of charge because of the change being due to marriage. But Booking.com are trying to charge us £127.67. I have contacted the airlines…
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Unfair refusal of refund
My son bought 2 foot massagers which claimed to help neuropathy but they didn't help at all. The advert said if it doesn't help you can get a refund within 30 days but then they refused saying the item must be unused. Totally contrary to their advert. What can he do? They have been arguing by email and I think the 30 days…
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Washing machine in warranty but needs out of warranty part?
I purchased a Candy washing machine from AO in October, and it is still within the warranty period less than 6 months. Recently, the pump failed and a seal broke, causing the machine to leak. An engineer attended and repaired the pump; however, the seal required replacement and was out of stock at the time. It has now been…
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Go Outdoors - Annual Membership enducement
Beware people! I have just bought a coat online at gooutdoors.co.uk. There was a full price, and a reduced price for "members". The membership was only £5. So I added it to my order - it was saving me more than the cost of it. 2 hours later I received an email notifying me they had cancelled part of my order, and were…
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Online shopping -changed descriptions after my order
9th feb I ordered a small electrical health product that had 2 parts. On the advert it said the item had 9 different programs . when my order arrived only received the non electrical part so I emailed to infom them I was missing the main bit. They - Lloyds chemist revised the advert immediately wording and pictures and…
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How to complain to Amazon UK
I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time.
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Disabled Seats Not Available When We Arrived.
Hi, I have a query, and I'd like to know what you think. I went online and booked two tickets in the wheelchair bay/space platform at the back of the cinema in Cineworld It's a separate small room on the back wall with a viewing window that I think is accessed via a lift. I've never booked this room before and was excited…
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Debenhams Refund
A few weeks ago I bought two dresses from Debenhams for £127. When I started the online return process, I didn't realise I needed to click the credit card refund option, as otherwise the refund would automatically be processed as a gift card with a bonus of 20%. I didn't complete the process and immediately emailed…
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Co-op grocery delivery T&Cs - are they lawful?
Hi all, I'm a co-op member and have been regularly ordering grocery deliveries online and through the app. Generally satisfied but they have a clause in their T&Cs that says, roughly speaking, if an item that is part of a meal deal offer is unavailable then you have to pay full price for the other items. Today I ordered a…
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Heated gloves not wearable. Manufacturer saying no fault
I'm looking for help on my next course of action, if any. Hubby bought me a pair of Keis heated gloves at the end of November for my Christmas present. They were bought in store and I tried them on. For reasons, I didn't get to use them until the end of January. On the lowest setting, I felt a tingle across one knuckle for…
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Warranty issues plus Paypal credit payment
Hi all. In May 2025 I bought my son an RC Henlong tank from China. Paid it with Paypal credit - in three instalments. The tank developed technical faults in December 2025, and the seller was contacted but i received no support. I complained to paypal over sales of goods and consumer credit act but my claim was dismissed?…
