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Woodworm In Furniture
I purchased a coffee table last December. Its now showing evidence of woodworm, only a few holes with fine sawdust but enough to make me move it out the house. Luckily no other parts of the house have any evidence. Ive emailed the company but had no reply. Is anyone able to tell me how I stand from a legal point of view?…
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Consumer Contracts Regs - 14 Day Returns of Drop-shipped Products from China?
My daughter recently bought an item from a website with a .co.uk suffix. The item was priced in £, and there was nothing explicit to suggest that the website wasn't a UK-based trader or that her order wouldn't be fulfilled from the UK. Her item was drop-shipped from China, and she now wishes to return it under the 14-day…
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Ford Puma 1L Ecoboost engine failure
Hi All, Looking for advice on where I stand. Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for…
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Store insists on item return for refund
I purchased a 24kilo item from a home goods retailer which was bought in store. After opening the box and starting to build it, I found that some small but essential bits were missing. It's their own brand product. I contacted the retailer by email with proof and they said they would arrange for missing parts to be…
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Mid-contract Price Increase
I joined Earth Broadband on 9 July 2025 on a 2 year contract at £44.99 per month. on 12 august 2025, they emailed me letting me know that the price increased by £5 to £49.99 per month. The price increase came 34 days after signing a 730 day contract. They say that if I leave, I am liable to pay out the rest of my contract,…
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Currys issue
Hi everyone. Hoping to get some feedback on this issue im having with currys. I bought a monitor online and picked up instore in April. I was waiting for a pc that i ordered to be built and delivered so I never opened the box until.around 2 weeks ago. I found the monitor to have 2 small scuffs on the screen (not caused by…
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£5000 sofa
Furniture village sold us 2 leather sofas £5000 we also paid £400 insurance they both have started peeling on the seats none of us wear jeans the store said contact insurance and insurance said contact store now saying unfortunately wear and tear not yet 2 year old just me and my husband in the house no children or pets…
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Trainline App fraud
If there is a better group to put this then please move it. Back in march I was in hospital recovering and another
patient told me that I could pay for the train service using the trainline app.
I downloaded it and I had to enter my bank details. I am taken to a page that
tells me that they need to verify my bank details…
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Claires accessories in administration
Hello, I'm seeking advice on how to proceed with claires accessories. I had my daughters ears pierced and after 2 weeks she developed symptoms which they recommend returning to the shop to seek advice. When in the shop they admitted the ear piercings had been put on too tight and that they'd need adjusting. They were not…
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Hoover/Haier Heat Pump Tumble - Safety Issue
Hi - hoping for some advice, please. We purchased the Hoover heat pump tumble drier in February 2024. in May 2025 they got in touch saying there was a safety issue, to stop using it and they’d come and fix it. This all happened within a week and all fine. We then received a text from both Hoover/Haier and the retailer…
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Refund policy - voucher versus direct refund
I recently returned two items (posted on 7th July 2025) to Karen Millen (online order) and requested a refund. I received an email this morning (15th July) to confirm my refund has been processed but instead of a refund I have received a gift certificate for £260.24. I have contacted Karen Millen to say there must have…
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Wardrobe built then blemish found
Hi all I bought a new white wardrobe from a business seller on Amazon. I opened all three boxes and everything looked good. I built the wardrobe and then hung the sliding doors. Unfortunately I then noticed that one of the doors has a tiny black blemish on the outside, which is at eye level. It looks like it's a…
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Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
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"My Builder" Tradesman totally bodged laying Vinyl Floor Tiles!
. . .My friend Stephen used the "My Builder App" to find a Tradesman to level our kitchen floor with Self–levelling Compound and lay new Luxury Vinyl Floor Tiles, and to say the job was bodged was an understatement! . . .The self levelling compound wasn't mixed according to the instructions on the bag, the stuff was just…
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Warranty
I purchased a new car in May 2025. It came with a full service and a 3 month warranty. 2 weeks ago, it broke down on the motorway. I had to call the AA and the mechanic that attended told me the spark plugs had disintegrated and the car was undrivable. I contacted the car dealership and they arranged for the car to be…
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Damaged clothing bought online
Hi all.I’m looking for help with a recent purchase.I bought an item of clothing in late June,thought it was fine.I went on holiday & when I got back I noticed on closer inspection there were marks on the front & back,possibly dye marks. i have been in touch with the company who I bought it from & they’ve said I’m getting…
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Faulty Vehicle
Thanks in advance for the advice 😊 I bought a 2019 plate Fiat 500x with 48,000 miles on the clock. I had done my research and bought it from a ‘reputable’ and well known company. On the day of collection I met with a company representative at their pick up point (saved me driving 200 miles to collect the vehicle). The rep…
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Refund.
I bought a freesat from argos, thinking it was freeview, and it was not suitable for purpose, it was for a satellite connection and not a tv ariel connection, and because the outside seal was broken they will not refund?
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Amazon refund, help needed please.
I returned an item to a seller on Amazon a few weeks ago. The seller sent me a label but it was not free post, I had to pay the postage. Item shipped with DPD and I have tracking and a photo of proof of delivery (the parcel was left at a shop next door to the seller). I waited for my refund and as it had not arrived I…
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Seeking advice regarding wickes faulty flooring claim
Hi everyone, I'm looking for some advice regarding a claim I’ve made to Wickes for faulty laminate flooring. I had flooring laid in three rooms between September and December 2024. Within just a few weeks, I started noticing several issues — chips, dents, blemishes, and even a strange object (possibly a piece of metal)…
