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The Dry Cleaners have Ruined My Husband's Suit
Hi all I hope someone can help me. I need a professional report on a suit that was damaged by a dry cleaner. Can anyone tell me who I can contact for a written opinion on the condition, likely cause of damage, and whether it’s repairable, suitable for an insurance or small‑claims case?” The suit was Made by Austin Rees, so…
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Rejected car under CRA 2015 — dealer gone quiet, advice welcome
Hi all, first post about this, I have found this board really useful reading through other threads while dealing with this. Quick background: Bought a used car from a small independent AA Approved dealer in April for £8,000, by bank transfer. Air con wasn't right shortly after purchase, had it regassed myself. About a…
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Giff Gaff phone return
Hi all, I purchased a second hand phone on giff gaff online in November. It recently stopped working so I sent it back and was told it would be fixed under warranty, no problem. They then tried to redeliver the phone after I assume it was fixed and DPD sent me a message saying they had an insufficient address information…
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Furniture store in administration
Hi, A couple of months ago I bought a rise and recline chair from a local furniture store costing just over £1,300, paying in full on my debit card (I would normally have used my credit card, but couldn't remember my credit card PIN, so foolishly just used my debit card instead). I was advised that delivery would be 6-8…
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Unfair refusal of refund
My son bought 2 foot massagers which claimed to help neuropathy but they didn't help at all. The advert said if it doesn't help you can get a refund within 30 days but then they refused saying the item must be unused. Totally contrary to their advert. What can he do? They have been arguing by email and I think the 30 days…
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Block Driveway Issues
Hello, can anyone help with this please. When it rains, rain water runs towards the wall in the picture and pools. It eventually goes into the drain. The installer says there is no issue at all as it doesn’t breach my damp course. however, I am very concerned. Any advice would be appreciated. (Image removed by Forum Team)
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Event Cancellation - Heritage Live
Hi All My daughter brought me tickets for Eric Clapton etc. at the Sandringham Estate. She purchased them with a bank card. The emails going back and forth are a nightmare. I assume under UK law it is the seller that is responsible, so it's them she should pursue for a refund. It appears Heritage Live were not selling…
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SCS Poltronesofa order foul up refusing refund after first agreeing to refund
Hi I am a severely disabled wheelchair user, TBI etc. So everything is hard for me. Memory learning difficulties etc.. So I went to SCS Poltronesofa with my hubby on 25th March, and we looked for a recliner corner sofa with recliner and chaise. Hubby found the Viserba which was what we came to look at, and tried the…
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Guarantee on Patio Doors not valid for new home owner
Good Morning This is in Scotland. I moved into a house in Scotland in 2025. The previous owners had new patio doors installed in 2024 which have a Product Guarantee for 10 years. Your Guarantee covers: Frames and sashes against weld failure Moving parts and glass 1 year Material, workmanship for 1 year PVC for 10 years…
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Online Order Car 12V Auxiliary Lead-Acid Battery Return
As per the title I ordered a car battery online from a well known car parts company, paid via credit card, cost is over £100.00. Ordered it as thought my one was failing in my hybrid vehicle but turns out it is actually the hybrid battery and not the 12V car battery. Therefore I have no use for it now, it is in the…
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Enterprise say they have issued refund several times but not received it.
Hi, Hired a car from Enterprise mid April and returned it with full tank of petrol. Received an email shortly after with a charge of £128 for not filling the tank. Went round to branch, showed them the receipt and they agreed to refund but I did not receive it. Complained again, same outcome. Now three months later and…
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Sold a scam dangerous car, young family, want advice for best next steps
Hi there (I have replaced identifying names with an x for now!) I’m hoping you will be able to signpost us in the right direction or give us some advice please. I bought a car in February 2026 from a car trader on Autotrader for £4,500.00. It’s a 2015 Ford Cmax. It had done about 50,000 miles with a partial recent service…
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Post-Brexit return trap: Ordered in UK (£), item sent from NI, but forced EU return with unpaid cust
Incorrect item return issue with Home Coffee Machines Ltd (ROI) Hi everyone, I’m looking for some legal / consumer rights advice regarding a return trap with an Irish retailer (Home Coffee Machines Ltd – homecoffeemachines.ie). The Background: 1. The Order: I ordered a Lelit espresso machine spare part, paid in GBP…
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HMD (Nokia) Mobile phone - Warranty Issues
We've got a Nokia G60 5G, that came with a 3 year warranty which is due to expire on the 26th July 2026 Middle of last month, the phone developed an issue which it has been previously in for repair with - where it wouldn't apply system updates - they basically kept failing. 29th June I created a repair ticket with HMD via…
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Do your consumer rights still apply if online company ships from China
Unfortunately I bought off a Web site called Avery Lane in Brighton. After paying I realised I had been scammed. The items are shipped from China. If you aren't happy with your goods you can return at your own cost. I have read reviews where people have been told it will cost them £30 to return! Consequently people give up…
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Amazon replacements
Hi all, I brought a Samsung refrigerator Back in Dec25. It went wrong on 8th July (stopped cooling) I went on Samsung website and booked a repair under warranty. This repair was carried out on 20th July but within 2 hrs the exact fault occured again. I spoke with Amazon to ask for a replacement as I had already had one…
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Sneaky Terms and Conditions Team RH Fitness
My partner recently signed up for an online fitness app with Team RH Fitness The app is sold as an online subscription, as seen on their pricing pages : *i cant post links, but its all on their landing pages As such we should be entitled to cancel after 14 days as laid out in Consumer Protection Law. Indeed their terms of…
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Retail company refusing to give refund or replace gift card that had wrong postcode for delivery
I am asking this on behalf of a friend, who put £100 on a gift card for the daughter of one of their best friends - the card pertains to a company who refer to themselves as a "lifestyle retailer", mainly known for selling clothes, with a strong high street presence in many UK cities. They gave the address details but…
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BNPL issue
A family member took out a bnpl agreement to get some electrical work done to their new house, fuse box and rewire work. The work was carried out starting on the 14th and finished on the 15th. They've now been told that due to the changes that came in on the 15th they can't honor the payment plan and it has to be paid in…
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PlayStation Customer Support - options for escalation?
My husband's PlayStation account has been hacked, they've changed the email address and password so he is locked out. He's lost access to the digital games he's downloaded and all his gaming history. He's got proof of ownership (previous transactions, console serial numbers etc) but PlayStation 'support' won't speak to him…
