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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Legal query against vet
I raised an action against a vet hospital just under 2 years ago via my home insurer's legal expenses policy. The insurer paid for a legal report, which confirmed that the vet hospital was negligent. I took the pet to a 2nd vet hospital, on the first vet hospital's insistence. I wanted to use my family solicitor but the…
HP Pavilion Laptop Broken Hinge - Right to repair
My wife has a HP Pavilion Laptop which is just under 3 years old, when she purchased it from HP Online Shop she took out the optional 3red year on the warranty. Just over 2 weeks ago she opened it up as normal, and there was an audible crack and it would appear hinge on right side has broken. Not to worry with thought its…
(House of) FRASERS - Item not in parcel, but they insist it was!
I recently did an order with Frasers (previously House of Fraser) of 4 items. One was missing - a £26 top. I complained immediately to say it was missing, however they said it was scanned into the parcel and as no damage to the parcel in courier, insist it was there. I know that it wasn't. I looked everywhere, floor etc.…
What can you do if your warrant expires?
The enforcement office/bailiffs have let me know that my warrant expires in 2 days and they won't have time to enforce it. Does anyone know if i'm able to get it reissued and if there's any way to ensure they act on it the second time? They've had a year!
Free Trial Sign Up that never was? Media maze digital?
Anyone heard of mediamaze . digital ????? My partner got a bill for the end of some 7 day free trial They are some 'media' company. From what we gathered. They offer videos and games - for a subscription. This is all from what we've read after the fact. Seems like on Monday 28th my partner signed up That day she was out…
Tyne Tunnel 2 - demonstrably unfair practices
I last went through the Tyne Tunnel in early 2020 and paid my toll at the automated toll booth. In November 2024, I was diverted due to congestion from the A1M forcing me to use the tunnel - of itself, not a problem of course... Having got my coins and debit card together incase I hadn't enough cash, there were no toll…
Non payment from Webuyanycar
Hi All, Very new here and would appreciate any advice. I sold my 2018 plate Mercedes GLA 220 D 4MATIC AMG LINE PREMIUM to webuyanycar on Tuesday 26th Nov. Quick back story, I wanted a newer car as I had my car for 5 years and was in a very good condition. I was due to do a part exchange all the way in Aberdeen (I live in…
Black Friday Online Returns - retailer refusing
Hi All, Hope you can help. I made a purchase from an online clothes retailer during Black Friday. Immediately following the purchase I realised they had a BOGOF offer so placed a second order for the same item (plus a free item) and emailed them asking to cancel the first before shipment. I have received a response this…
Audi e-Tron Owners: It's Time to Start Rejecting Your Vehicles! (Audi Recall: 93U9 – Faulty Battery)
I’m an Audi e-Tron owner, and I’ve had enough. After discovering a serious manufacturing defect with the high-voltage battery, I’ve been fighting a long battle with Audi, the retailer, and Volkswagen Financial Services. Despite acknowledging the fault, they’ve refused to give me a full refund, replace or repair the vehicle…
Big trouble with worktop installation
Long post - apologies! I purchased new kitchen worktops from a company, which included both the materials and the provision of a fitter in the price. I paid the company for this. Installation payment is to be made directly to the fitter. Terms with the retailer are: "Following delivery of worktops the project passes…
Unable to use Ticketmaster ticket - no refund given.
I travelled down to Manchester to see Fatboy Slim at the Warehosue project. I was about to buy my own ticket through Ticketmaster when someone in our group said they were dropping out so I agreed to buy their ticket off them. The person who bought all of the tickets then said he would transfer it to my ticketmaster…
John Lewis refusing Apple Watch ECG repair within their 2 year guarantee
hey there, any help on this would be appreciated. I have an Apple Watch I bought 1 year 11 month ago from John Lewis. ECG stopped working on it suddenly. Calling their technical support line, we went through all possible troubleshooting, including software updates, resetting-and-pairing the Watch back etc, nothing helped.…
Returning a vehicle within 30 days Please help!!
Hi there, we purchased a used car via distance selling for my disabled son just over a week ago. The vehicle has developed a serious mechanical fault. We have written to the dealer advising that we wish to reject the vehicle under the 30-day rule (we also included a copy of an independent report we had done on the…
Buying Digital reaading material online.
I recently signed up online to purchase a digital owners manual for a dementia clock that I had given as a present to an elderly relative a few months before. It seemed a simple transaction, giving them the model No., manufacturer etc. and paying 0.95 Euros (as I thought) for the manual. The next day I received another…
24/7, missold me the terms of my policy when they installed a new boiler.
I’ve got an existing plan with 24/7 Home rescue to cover any issues I have with my boiler, electric, pests etc. I currently pay £12.59 per month on this arrangement. The arrangement started on 19/04/2024 and I currently pay via Direct Debit every month. As part of my plan, I arranged for my boiler to be serviced and this…
Leisure centre membership end date issue
Hello On January 2nd this year I signed up over the phone for a 12 month contract with my local leisure centre starting immediately and paying by monthly DD. There was a special offer on at the time where January was free of charge so the first payment actually collected was on February 1st. Whilst I have been attending…
Faded sofa (sofa.com)
I purchased a sofa in November 2023, and it was delivered in January 2024. Despite adhering to the recommended care instructions, the cushions have developed patchy and uneven fading. A technician visited and reported that there were no manufacturing faults found and the issues appear to be consistent with normal wear and…
Christmas Dinner Money Refund
Hi guys. I just want to know if I can do anything regarding no refund for Christmas dinner cancellation. I booked for a family of six around august and paid a deposit of £60 via the phone. We decided as an family we will just have a Christmas dinner at home and phoned back to cancel mid October. I checked the bank account…
House Alarm and Internet Provider change
So, my house alarm company has been taken over by Churches Fire and Security. The previous company charged a fix fee for a maintenance and service contract while Churches charge the same fee for an annual service and then charges for visits on top. I recently changed my internet provider as per MSE advice to shop around…
NBCS letter on behalf of Fraser’s group
Back in April I’ve made an order for 5 items totalling over £150 and unfortunately 1 item worth £40 was missing. I’ve raised it with customer service and I’ve been pretty much told that I lie and that I must have received all items. I argued that the parcel weight clearly shows that not all items were packed but they have…

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Nationwide hikes FlexPlus packaged account fee by £60 a year – should you ditch and switch?
Nationwide has raised the fee on its popular FlexPlus packaged bank account from £13 to £18 a month – a £60 a year increase. So now's a good time to check if you're still getting value from the perks or whether you should ditch and switch.
'I got a £430 refund for my son's faulty PlayStation after following Martin Lewis' tips' – here's how to enforce your consumer rights
A MoneySaver who'd initially been fobbed off by Argos after her son's PlayStation 5 broke has now secured a partial refund worth £430 after following tips in a social media post from Martin Lewis. The MoneySavingExpert.com (MSE) founder had highlighted that your legal rights when goods are faulty are with the shop you purchased from, NOT the manufacturer.
TV licence fee to rise by £5 a year to £174.50 from April 2025 – how to delay the hike
The annual cost of a standard colour TV licence will rise to £174.50 from 1 April 2025 – an increase of £5 on the current price of £169.50 a year – the Government has announced.
Tesco shopper? It's your last chance to use £18 million worth of Clubcard vouchers – or extend them with our trick
If you've got a Tesco Clubcard, check if you have any vouchers close to expiring, as £18 million-worth are due to run out on Saturday 30 November. Don't want to spend your vouchers yet? We've got a trick to extend their validity.
Homeowners set to wait even longer for leasehold reform – here's what's happening
Homeowners will have to wait even longer for major leasehold reform after the Government described the previous attempt at overhauling the sector as "flawed". Here's what you need to know.
NS&I to cut Premium Bond prize rate to 4% – are they still worth it?
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Mortgage holder? You may have less time to lock in a new rate before your current deal expires
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Tesco shopper? You've just DAYS left to use £18 million worth of Clubcard vouchers – or extend them with our trick
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