Consumer rights

Hi everyone, I was wondering if someone could offer some advice please? A few weeks ago, I called Dyno-Rod to come to my house because we noticed that there was an issue with our drains (things like we could hear water gurgling in the sink when the toilets would flush, or the bath would gurgle when the washing machine was…

About 3 years ago I had solar panels fitted. The company fitting did a bodge job - one of the roof tiles wasn't put back properly. 1 year ago, this tile came loose and slid down. They sent someone to fit back - the problem is, the tile is the top tile - you can't just slot in. What you need to do is take off the solar…

I bought an Apple Certified Refurbished iPhone 13 directly from Apple in March 2024. In September 2026 it suddenly stopped getting mobile service. Apple Battersea inspected it and confirmed an internal hardware failure affecting the cellular and eSIM, with no signs of physical or liquid damage. They quoted £419 to repair…

I bought 2 bags from this firm which turned out to be faulty £61.12, and I have to return them to China. There was nothing on their website to give any indication the firm was in China. When I first had an e-mail from them, which I was unhappy with, I read through their returns policy. "If an item is faulty, damaged, or…

Hi, Has anyone had any experience with Otty and their 10 year warranty for their original hybrid mattress? Our mattress purchased in June 2019 has the edge foam split on one side. Otty have said their believe the mattress hasn't been rotated in accordance with manufacturers requirements and therefore not honouring the…

Bed companyvrefiter claim under warranty and consumer rights act. Independent bed technician report incorrect. Purchased on credit card. What can we do now?

With the change in the law how do I go about stating I want a refund not another repair on the furniture. I took delivery of it May ‘25 and it has already been repaired and the problem has resurfaced after about 10 days

I was ordering some things online and found some items I wanted from Next. Because there were shoes included in the order I wanted to have them delivered to the store, not to my home. I had a right faff with their system (never ordered from them before) and after numerous tries submitted my order and paid. And then…

On or around the 23/06/2026 (I do not know precise dates), Mum was visited by the Hillary’s fitter / Rep. He wanted mum pay for the blinds immediately and made her sign his tablet without any indication of what this contract meant. He certainly DID NOT explain any 2 day cooling-off period. He never provided a physical copy…

I purchased a bike following my previous one having lasted over ten years and was so happy to have a nice shiny new bike. but it was basically was falling to bits! I had it less than a year so when eventually the company ‘Winstanley Bikes’ replied to me they said that I had to pay £30 for them took at it. So I paid, they…

I would appreciate some informed advice on a consumer dispute in England. On 3 September 2026, I ordered a refurbished Samsung 55-inch S95F OLED television, model QE55S95FATXXU,which is the 2025 model, for £599.99 from eFurbished Technologies Limited. The website advertised that specific model, and my invoice identifies…

Hi, Not sure how this works legally, or which consumer law this violates. For background context, I've been a prime subscriber for many years and have used for Amazon for 10+ and always had good customer service. A couple months ago I returned an item within their 30 day window, but have not been refunded. Amazon sent…

Hi, does anyone have any advice for.other EX30 owners affected by the battery fault? I own my car so handing it back isn't an option. I understand several people with a PCP have gone down this route. I was advised back in December 2025 of the fault and not to charge my car above 70%. I then received a letter advising of…

I bought a pair of headphones (£500) from Amazon ten days ago - they never arrived, I contacted customer service (what a f**king joke!) via their online chat on Friday and the CSR point-blank informed me that, unless I give them a copy of my passport or driving licence (I have neither) or "government issued photo ID"…

My Son who lives abroad has been waiting for 6000 dollars which was owed to him from Blockfi which deals with bit coin. Blockfi sent a MasterCard to his e.mail address with a code so he could spend that amount. Before he could use the code someone in South America somehow got the code and has spent the money. My Son has…

I’ve traded in my phone to them and sent it via Royal Mail and waiting on their decision on what money they’ll offer. Seen it take months and some people are waiting still even after three months for their payment. Some others have threatened with legal action and then paid. I’m tempted to just ask for the phone back…

Hi all, I'd appreciate some advice on where we stand. Our LG dishwasher failed just after its two-year guarantee ran out. On 14 September we paid LG £175 directly for their fixed-price "all in" repair. LG passed the job to its contractor, Pacifica. Since then: 18 Sept: engineer here about five minutes, confirmed the fault,…

Not sure if this is a C/R issue or a vent. Boiler is 4 years old. Elderly next door neighbour had a Worcester Bosch boiler service by BOXT as she pays monthly for it on 1/10 and my partner was in the house with her and service tech person said the boiler was leaking and needed a new AAV plus inhibitor and some one will…

we had the incorrect parcels in the lock up box which we were advised our parcels were in. We have contacted Vinted and sent pictures of the packages all wrapped up. They have said open them but I feel this is breaking the law under Section 84 of the Postal Services Act 2000. Do you feel I am doing the right thing? Tvm in…

My dad is looking for a new TV. The size and model he's interested in isn't stocked anywhere for us to go and look at, so we'll have to order online. If we order online and the picture is no good will we be able to return it? We can't look at it before we buy but have to unbox and turn it on to look at it. The best price…