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MacBook Air trade in help scam??
I need help knowing what to do next. I feel like I’ve been scammed and would like to know if there’s anything I can do. I’ve tried contacting Citizens advice but I’m struggling to get to speak to anyone who can give advice. Back in May I arranged to trade in my Apple MacBook Air with a company called Boss Macs ltd it was…
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Currys Refusing Refund - What can I do?
I brought an Apple Watch that stopped working properly after a few months. I asked if I could have it repaired or replaced through their online chat. They could not do a replacement as it was out of stock, but offered a refund if I sent it back. They organised the return with DPD. I packed it all up in the original…
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Gig Cancelled by Organisers (Heritage Live) - can I claim refund from credit card?
I’ve posted this on a couple of different boards as not sure which one is most appropriate! I bought tickets to see Christina Aguilera at Sandringham this August, which was one of 5 gigs taking place at Sandringham 19-23 Aug. However the organisers, Heritage Live Events have cancelled all of the shows as well as shows at 2…
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Sky COVID cancellation led to debt collection and a default CCJ — similar experiences?
Hi all, I am in England and would appreciate practical advice or experiences from anyone who has successfully resolved a similar problem with Sky. The key facts are: I tried repeatedly to cancel my Sky TV service between April and July 2020, when Sky’s customer-service arrangements were restricted because of COVID. Some…
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Chargeback or Section 75
My mum booked and paid with her credit card for flights through an agency middle of July with Turkish Airlines, all seemed fine had eTickets and PNR until a month later she went to check her booking and the airline said payment has not been made. So she contacted the agency and they arranged different flights with Qatar…
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Rights regarding Starlink installation costs of failed product
I purchased a Starlink internet connection about 2.5 years ago, and have been very happy with it. It was instllaed by a third-party company recommended by Starlink (which required working at height to install the dish on the roof). However the router/dish controller supplied by Starlink has just failed (no power lights).…
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Small claims court- company has not paid up
Dear all My son spent £200 on a pair of Cleens trainers on-line from the company website. After about a year of use, the sole of one of the trainers started to come apart. After complaining to them about it, they offered a poor discount on a future purchase. He went through the small claims court and they did not even…
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Salary Sacrifice Scheme
KiddiVouchers: does failure to follow a high-balance notification process matter when considering a refund? My husband has an active KiddiVouchers account with an accumulated balance of approximately £17,000. The vouchers have not expired. KiddiVouchers has said that refunds are generally discretionary and only available…
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Avast data settlement – UK users offered free software to waive claims. Possible group action?
Yesterday I received an email from Avast relating to the FTC case against Avast Software. As I understand it, this relates to the $16.5 million Federal Trade Commission settlement concerning Avast’s collection and sale of users’ browsing data. The email offers me two years of Avast services free of charge, apparently worth…
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VAT added onto final invoice
I'm after advice please. We have had some work done at our house which included taking 2 load bearing walls down, installing steels, installing a new kitchen etc. We went with a builder who dealt with everything and sent an email quote for the work split into 4 parts to be paid in stages. Stripping out old kitchen, taking…
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Beko washer-dryer failed after ~1 year, flooded kitchen – Beko refuses responsibility
I want to share my experience with Beko because I would strongly recommend that anyone considering a Beko washing machine or washer-dryer thinks very carefully about the level of manufacturer support they can actually expect when something goes seriously wrong. I bought a Beko WDIK854411F washer-dryer from AO, which was…
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Lifestyle Vouchers gone out of date
Hi, I earned a significant amount of these vouchers as a reward in another job. When I changed jobs, I forgot about them for a while. When I went back to check my account, the value was zero and the vouchers were marked as gone out of date. I chased this with Lifestyle and thankfully they said they could recover them, but…
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Curry’s Faulty TV
Hello, Just writing this for some guidance or tips, as I currently in a consumer rights dispute with curry’s and want to make sure I get the correct thing as they’re making it all hard already. We have 2 Samsung 75” TVs which have both now become faulty (one is completely black, the other one half is black). I contacted…
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Harvey Nichols gift cards rights
Hello, Does anyone know the rights that I have with regard to Gift cards which I recieved from my birthday. I went in to spend them and was advised they cannot accept them due to the take over. No warning communication was given to me. I knew about the buy out but nothing was communicated to existing customers of anything…
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Faulty laptop knowingly sold to me
I’ve just been to Apple Genius Bar with my laptop I purchased 3 months from Facebook marketplace place to have it looked at. The diagnosis isn’t looking good but more worryingly is that there is a note on their system that says the laptop was brought in two days before I bought it with the same symptoms and terminal…
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Fedex and Debt collectors chasing me for unknown payment
Hi guys I bought a bike from Canada from a reputable company via their website with a debit card and they shipped through Fedex I knew there would be customs and duties to be paid. A bill was sent with a clear breakdown of the costs, totalling £225.75 which I paid them promptly and recieved proof that I had done so. 6…
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Where Do I Stand With SAD FART?
I will change some (minor) details as the product is fairly niche. A year and 5 months ago, I spent £250 on some lights that have a specific power supply plug AND transformer. Quite expensive for what they are really but they're fairly specific to my needs. Due to family life, I didn't fit these lights until about 6 months…
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Store refund policy
Hi all, My wife bought me a jacket on Saturday for my birthday that's in 2 weeks time.but I didn't like it. I tried returning it today with all the original tags, not worn and the receipt but was told that they only give a credit note or exchange and not a refund. One of the ladies who I spoke to said there was a refund…
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Halfords Motoring Club has no cancellation option - how is this legal?
I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…
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Failed repair advice
I need some legal advice on where I stand and what I need to do next. For context, an elderly family member walked past a high street shop that was offering quick phone repairs as they needed a replacement battery for an iPhone. They were told it would take a few days or a week but it took around a month for it to be…
