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Washing machine leaking after 2.5 years
My Beko washing machine is leaking. I purchased the machine from AO and Beko offer a two year warranty. Would it be fair in assuming the machine should last longer than it should? Do I have a legal claim?
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Small Claims Court & County Councils
I've been reading an MSE article entitled Pothole Claims, How to Claim for Pothole Damage by Kelvin Goodson dated 26 May '23. At the very end, it includes as section on applying to the "small claims court". The moneyclaim website, however, says the service can't be used for claims against a government department. A County…
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Fitbit UK and Ireland LTD.
Good afternoon, Wondering if anyone can point me in the right direction. I'm looking to make a claim against Fitbit UK and Ireland LTD based in Dublin. (Republic of Ireland) Can I file a claim in the UK or does this have to be in ROI? Can't seem to find any information on this and obviously I don't want to have to go to…
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Sofa not as described
I had my sofa and cuddle chair delivered on Tuesday and they are 4 to five cm shorter in length than is stated on sofology’s website. I rang up customer services as had I known they would be shorter than size stated I would have ordered the three seater rather than the chair as when I measured room before ordering the four…
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Leaking Pipes After Combi Boiler Installation
Hello, me and my partner are looking for some advice after having a Combi boiler installed. We have gone through BOXT and the whole installation has been something out of a nightmare. The first engineer who came out damaged the property, cracking our hallway walls and caused a leak due to not removing the old water tank…
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Damages by gardener
Hi I had a gardener work on my property. While mowing the garden he cut through the cable of my swimming pool filter. A big bang and power out to my house.I went out and said sorry I didn't mention that but do not believe I've accepted responsibility for his actions causing this. He's now saying I accepted liability by…
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Rewards
I yesterday redeemed 2500 points for an Amazon voucher, I got an email with a code and clicked redeem on entering code it said no value at the bottom and was unable to proceed to shop.I have emailed mailagents twice but have ha no replies.Any ideas what to do now?
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Goodwood FOS Cancellation - Section 75?
I had tickets booked to the Goodwood Festival of Speed for the first time ever this year (was very excited) unfortunately the event was cancelled (and they only said at about 10pm the night before). They've promised everyone who had tickets for that day (saturday 15th July) a refund but I've yet to receive mine and from…
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Amazon laptop
I bought a laptop from Amazon for over £820. A 75th birthday present to myself. A key wasn't working. I sent it back, paid for by me, royal mail tracked and signed for in Doncaster. Amazon refuse to refund me because they say I sent back an old laptop which they have disposed of. I am collecting the pile of emails…
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Clarks school shoes date fit
Apple a pair of shoes from Clarks for my daughter for school. Clark's measured her feet. Gave her some shoes. She said that they were ok and the person measuring said they were also ok. Got home. She's worn them for 3 days and they are rubbing on her little toe. Paid £50 for these shoes. Have I got any come back at all?…
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Excessive Cancellation Charges ?
Having had to cancel a double glazing contract I asked Anglian Windows for a breakdown of their cancellation charges and this was what their Legal Department said - "We write in respect of the above Contracts and further to your emails to Bryan Tomlin requestinga detailed breakdown of our costs incurred under the…
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Argos or Lenovo
I purchased a laptop from Argos on the 3rd of May 23,there was an initial problem with the warranty as it had started before I purchased the item & Argos directed me to Lenovo, that was sorted out. Then on 28th July the laptop stopped charging & I contacted Lenovo support & after photos were sent they diagnosed the fault…
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64% cut from Partial Refund while in Warranty
Hi all need some clarification on what my rights are regarding a fault with a product. I bought a Graphic Card for £1400, and after many emails back and forth to the retailer, who I expected to deal with the fault I have with the product, I have been told my market value on the item is only £509, which is 34% of RRP and…
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Rights under warranty??
I have returned an electronic item to a retailer within the specified 3 year warranty period. They have confirmed it as faulty and have returned it the manufacturer who have also confirmed it is faulty. The manufacturer say they are unable to repair or replace the item and will provide the retailer with a credit for the…
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Is this an attempted Scam ?
I received a delivery notification from Yodel this morning (Your parcel is on its way)But I am not expecting a deliveryIt says that my order from CJandFE is on it's wayI have googled CJandFE and it brings up a scam linked to YodelThe "track my parcel" link on the email does take me to the genuine Yodel website But when I…
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Induction hob keeps failing, what are my rights?
Hi My daughter bought a new induction hob last September. It failed in July this year and the supplying retailer replaced it with a new unit after their engineer assessed it. The company extended the original one year warranty by an additional 3 months as a gesture of goodwill. The new unit failed last week. Same engineer…
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Online data privacy
An online beauty products company that I have used only twice, in 2017 and 2022, have sent me several text notifications over the past couple of years via Royal Mail or Evri, informing me that 'my delivery' is due today at such-and-a-time, with tracking details. On looking into this, I found that the tracker did not…
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Wowcher wallet
I was brought a spa day but when I tried to use it they said it had expired so lost the deal and the money. After I discussion on the phone and emails they refunded the money the deal cost into my Wowcher wallet along with £10 for inconvenience. This was in the December. In January I had a major eye op and was 6 months…
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Increased price
I don't wish to go into detail here, so wont be specific. Rest assured were talking lots of money. We paid for a service last september, but they couldn't provide then. They didn't refund us. We have now received notification to proceed next month. But they have increased the price considerably. Is this legal? If they have…
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Consumer rights refund from easyJet
Hi this is a long one but I will keep it as brief easyJet agreed to refunding my holiday In full after they could not provide flights It was agreed verbally that I could have a full refund(which is undisputed) I was advised it goes back into the original payment method. Since booking the holiday I changed my current…
