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Advice needed
Ordered an item for christmas wrong item was sent emailed there custmer services to inform them of the mistake,they stated that faulty or returned goods would be at the customers expense but as they sent the wrong item in the first place surely thay are at fault ,A s it came from china they want me to return it back at my…
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Duplicate home insurance policy reclaim
I've recently became aware that for the period of Dec24-Dec25 I have been paying two house insurance policies. I had a policy with Source Insurance, through a local broker for Dec23-24. I received an insurance renewal email from Source in Nov24. I contacted my broker for a renewal quote in Nov/Dec24 and I didn't wish to…
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Question about being banned from refunds from Amazon?
Hello, Got an email recently from Amazon which stated that 'Hello, we have noticed an unusually high number of refund requests on your account We understand that occasional problems with orders are expected in the normal course of business. However the unusually high number of problems that you have reported with your…
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Correct restaurant name, incorrect location
Good morning all and happy new year!. I hope we are all okay and had a lovely evening. I purchased my mother a voucher for her favourite restaurant near her house about just a week ago (Christmas Eve) and give it to my mother for Christmas. A couple days later my mum has pointed out that it’s the correct restaurant however…
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Faulty headphones broken hinge. John Lewis refuse repair still in warranty
Could you please give me advice how to claim for repair or replacement and not be charged because it is still under warranty.Bought online 21 November 2024. I paid £104John Lewis is refusing to give free repair or replacement for Sony (WH-ULT900N) Headphones still covered by 1 year manufacturer warranty. Customer service…
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Merged: Misleading Pricing and sale reductions
This discussion has been merged.
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Car Dealer
Hi there. The other month I went to view a Car at a local Dealer with the view to buying (finance was sorted) and to test drive. Got to Garage as arranged. Car had moved from front of Forecourt to the side ready. Car Dealer son was there as he was away although he'd been messaging and ringing. Son went to get the Keys…
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Distance purchase of a car
This is just hypothetical. I have bought and paid for a new car entirely without setting foot on the dealer’s premises. The car has been registered in my name, but I have not picked it up yet. If I decide I don’t want it after all, can I use the 14 day cooling off period and simply cancel the contract without picking up…
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Wrong item sent
I ordered a rugby top for my husbands christmas. He opened it , tried it on and immediately took off the tags as he decided he would wear it later that day, Unfortunatey, I wasnt in the room and when I came in I saw it unfolded I saw it was not the top I had ordered. I immediately contacted the company to ask for the…
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Uber eats service
Recently ordered food from a fast food restaurant app who used Uber Eats to deliver the food On arrival the food was completely cold so I contacted Uber eats who said that as it came within their set delivery time this was considered acceptable and so no help or refund would be granted . How is it considered acceptable to…
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Amazon Marketplace Rights
Hi, I brought a coat from Anazon site but apparently not direct from them. The Size is not correct so I went to try and return it and it says its not eligible under their scheme and I need to contact seller, what are my rights. It was delivered on the 28th of December so is etoll within 14 day distance selling period. Can…
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Evri lost or stolen parcel
I returned a parcel to a store in London via Evri as required by the seller. The parcel was collected on 1/12 and Evri attempted to deliver the parcel to a store in London on 6/12. They took a photo of the shop which was open and had customers inside but said they could not deliver and would try again. Needless to say the…
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Poor workmanship re: new boiler and poor customer service
Hi So for the government scheme for where elderly get a new boiler done via a government grant. The contractor has come in and installed a boiler and done various other jobs. There are problems with the other jobs. I have arranged for the builder to give a time to come visit the property to resolve the matter but he cannot…
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Frustrated contract?
I contracted to buy a new MG S5 from a fairly large dealership. The price agreed was about 70% of list price, as the manufacturers are subsidising sales for cars registered this quarter. The dealer took a deposit, and generally acted in a way to signify that they had accepted my order. They have now (several days later)…
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Sales
Hi, I bought something online on Boxing Day for £27.99, I specifically waited until after Xmas to see if I could get it cheaper, I did click and collect, I got a notice to say the order had been cancelled. I contacted customer service who told me the warehouse had cancelled it because there is no stock. I queried why…
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Company refusing return/ refund
Seasons greetings all my other half purchased some clothing from one of those pop up ads on Facebook .. when the three dresses arrived they were too tight across the chest, so we messaged the company asking to exchange for a larger size. Surprisingly, they answered quickly, saying they would send the replacements and we…
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Bought items from a dodgy website pretending to be in the UK...
Hello. I need help/advise as my mum has purchased a product from a dodgy website. My mum was looking at red light therapy masks online. She googled something like 'best red light therapy masks to buy' and it came up with a website that appeared to be a beauty blog. It seemed legit, ranking the different products with pros…
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Currys return of a heated blanket
Bought a heated blanket from them online in March. Its just failed and according to manual is the heating element and needs a repair. Took it in store hoping they'd just give a replacement if they had one. They said they can only do a repair, which is fine according to our rights. I said, which they agreed, that they'll…
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CEX Sold me a Fake iPhone and will likely refuse a refund.
This is the phone .. https://ibb.co/9kQbXDs9 I went in there on Friday the 19th intending to buy the 2TB iPhone 17 Pro Max they had on display and I asked the staff member if they still had it as it wasn't on the shelf. He went and got it out of the window display and let me have a look at it but explained it had no charge…
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Moneyclaim
Hi everyone, I've issued a moneyclaim to a rogue builder who conned me out of a lot of money. In the first hearing, the court had set the deadlines for evidence to be provided, witness statements etc. However, I've forgotten to add something - a schedule of payments to show the losses. The deadline has passed but the court…
