-
Royal Mail - Item Retention
Before i start all this, i just want to say YES, i know i'm a silly silly individual but if anyone can help it would be appreciated. So, I sold a phone on Facebook Marketplace, surprise surprise turns out it was a complete and utter con. Sent the phone, provided tracking as requested etc etc etc no money obtained. Reported…
-
Booked a 4 star hotel through booking.com which clearly isn't 4 star but can't get anything back
In April of this year I booked a hotel on booking.com for a stay in Belfast a few days ago. I set the filter to only show hotels and only 3, 4 or 5 star rated hotels. I booked a hotel that was listed as 4 star (and over £100 a night, so certainly what I consider a 4 star price range). However the hotel was exceptionally…
-
Emma-Sleep UK Out of Warranty
Hi, In Nov 2022, we purchased 2 Emma-Sleep UK complete bed sets costing over £2000. In early February this year, one of the bed bases developed a fault. One of the hardboard panels on the top of the base dropped in the top corner, causing the mattress to slip into the dip, making sleeping uncomfortable. It was less than 2…
-
How long should a sofa last
2 years ago I made an error of purchasing a recliner leather sofa from The Sofa Collection through the Daily Mail shop online. This so called leather is splitting and worn badly. I also had to call out the company to repair stitching on the arm which needed redoing. The company have confirmed that the warranty was only for…
-
Financial Ombudsman Experience (Investigator and Ombudsman decisions)
Hi, I’m just wondering if anyone has had a similar experience and if so what the outcome was please? I’ve just learnt that the individual from the Financial Ombudsman who was dealing with my case was classed as an Investigator and as their decision has been challenged by the other party (an Insurance Company) they’ve had…
-
Studio Retail - Not issuing refund
I placed an order in early November with Studio and paid in full. The item then got delayed so I cancelled it but they still attempted to deliver the item via Hermes. To cut a long story short, Hermes "lost" the parcel on the way back to Studio. Hermes admitted fault and told me to contact Studio for a full refund. Studio…
-
AirBNB damage claim
Hi, I am hoping members on this forum can help me with this pickle I have with Airbnb. Background: I rented an Airbnb property and during our stay we had some insect infestation which we raised with the host. The host then contacted Airbnb who decided we will be refunded the price we paid for the hire (minus airbnb fees).…
-
Xxx
Xxxxxxxxxx
-
Should I be allowed a refund instead of a replacement item
I bought an expensive item online and when it arrived I opened the packaging and the box looked like it had been thrown around so I checked the item and it was damaged from when it was inside the box but there's also other damage that wasn't caused while it was in the box so I'm thinking I've been sent a returned item.…
-
ARGOS faulty item refund
I am having considerable difficulty with ARGOS. In May 2024 I bought a turntable and a pair of speakers from Argos. I paid using my debit card and Nectar points. In July 2025 the turntable developed a fault. It was still under warranty. *Eventually* Argos agreed it was their responsibility to replace the turntable after I…
-
Poa
I applied for poa through a company they sent me the paper work I have since changed my mind it cost £500 and they said I cannot have my money back is this correct
-
Mum scammed by TechSage
My elderly father clicked something he shouldn't and the PC screen ended up covered with pop ups, one of them saying to call a phone number to put it right. My mum called this company (TechSage) who put it right and told her a whole pile of nonsense about a trojan virus in "her" Internet. She paid them £289 using an MBNA…
-
Plumber caused damage and small claims court
Hi all I’ve had some laminate flooring ruined from a water leak after some plumbing work. The plumber initially denied responsibility, but after I’d mentioned the small claims court and showed him a quote to repair the damage - he wanted to replace the floor himself. I rejected this offer outright as he isn’t a…
-
I need to solicitor to serve a LBA ( Letter Before Action )
Hello quick advise I have used AI to draft a Letter Before Action (And gotten tonnes of advice from citizens advice and which solicitors), based on consumer law, a myriad of evidence and SAR (Subject Access request) Files, so its a hands down win. I dont want to go into details, but politely seeking advice. As I want a…
-
Google Pixel green screen
I purchased a Google Pixel 8 1.5 years ago from an approved retailer (o2) and fully updated. The screen has recently started going fully or partially green and flickering, to the point you can't see whats on screen. It seems this is a widespread issue with many others experiencing the same, suggesting its an inherent issue…
-
What is going on with John Lewis aftersales service, returns and refunds?
John Lewis after sales care is shambolic. Bought a phone online 17/7/25 which was faulty and immediately arranged a replacement which was also faulty. They have agreed to refund me but after hours on the phone to John Lewis (7 calls), complaints, escalation of complaints and also emails I still haven't received a refund…
-
Consumer Silencing by So Energy
Hi all, Just wanted to raise a flag (pun intended) about something quite concerning I’ve been experiencing with So Energy and their use of Trustpilot. I’ve had ongoing issues with So Energy, and have left honest, factual reviews about my experience on Trustpilot. However, they’ve now had all of my reviews removed — and…
-
Third Party Payment to Next
Hi I made a TPP to NEXT via my online banking. The payment was authorised by my Bank however was declined by NEXT. The money has been debited from my bank account but has not reached NEXT. I have had no joy in getting my money back from either NEXT or my bank. Would welcome any advice on next steps! Many thanks
-
Dyson Faulty Item + Appalling Customer Service = Huge Headaches
Looking for some clarity here really and hoping someone has some experience to be able to advise. I have a Dyson hairdryer, it went out of "warranty" in April, however it's since developed a fault where it will randomly stop on the hottest setting, flash lights at me and I have to turn it off and on again to start it up…
-
Broken Remoska
I purchased a Remoska from Freemans at the end of March 2024. The handle came loose after 10 months and there is are screws rattling about inside it. I could not find my receipt. I thought only Lakeland sold Remoska so I phoned them and they tried to track it on their system but they could not find it. In June I came…
