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Amazon and small claims court
knowing that amazon don’t do engagement, and have no complaints service, i am contemplating filing a small claim action. to explain: i bought a steam iron from the amazon warehouse arrived, and set up with no issue. ironed a couple of shirts, then two, brand new next shirts that had been crumpled in transit - the iron…
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Stolen Car crashed into my wall. Claiming from the Car Insurer refused
Hello All I would appreciate hearing your thoughts, especially if someone has informed knowledge on this:- In brief, a stolen car crashed into my garden wall.The driver was arrested for driving under the influance, careless driving etc. The Police gave me details of the Car Insurer and policy number I made contact with the…
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booking.com complaint
Hi peeps, do I have a leg to stand on here? Sadly I can't see there's any ombudsman I can take this too for flights booked through booking.com? I feel thoroughly ripped off! I'll try to be succinct! My lovely partner just birthday surprised me with flights to Switzerland in April next year! He booked them through…
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Debenhams/Boohoo Refunds and Paypal Buyer Protection.
Hi All, hoping for some help. Sorry this is long but it will hopefully cover most questions people may ask. I am having problems getting refunds for items purchased on both Coast/Debenhams/AXParis and Goddiva/Boohoo(their own site). I purchased several different dresses from different retailers. Some dresses were being…
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E-voucher never arrived
Hi all, I recently purchased an e voucher for some friends for a restaurant however, 2 weeks later, it has still not arrived. I've checked email addresses and all is correct, and I have a receipt to say it has been sent. Having just checked the company I have also just found out in the last few days it is planning to…
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ClarityCheck.com unwanted subscription
Hi, I wanted to check a phone number calling me so I signed up for a one off £0.99 reverse lookup. It says you can cancel before 7 days or its £19.99 per week. Trouble is they never sent me a welcome email and info. pack on how to cancel. I've been billed 4 x £19.99 already and there is no way to cancel. The chat bot they…
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Extreme sport trip booked; never completed; no refund?!
My friend and I paid for two tickets to do an extreme sport outing with a UK based independent practitioner. This was two years ago. He insisted we pay 100% upfront and seemed legit. The process was that we would book a date and check the weather the day before, to check that it was safe to fly. We have now done this about…
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Faulty earring
What are my consumer rights regarding purchasing an earring, then getting home to open the box and find that the earring is broken? I asked the store to measure the post, which they did behind a counter. They placed the earring straight into the box and I did not see the earring again until I took it out of the box,…
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Letter of complaint to car hire company. CENTAURO AND AUTOEUROPE
Hi everyoneI am looking for advise on what to write to the car hire company that we recently attempted to use earlier in August. We were terribly let down by these companies and im formulating a letter of complaint. Before I do this, I want to gain a better understanding of some of the financial details how how brokers…
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Cancelling car lease before finance approved?
Recently enquired about a lease deal and received a quote online from Trustford. Accepted and filled in the finance application. However, not sure if misinformation from the rep or just different offerings but found ford via my local dealer offering a free wall charger on the same deal, which wasn't available I was told on…
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Warranty return to company in administration
I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?Thanks in advance
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Apple iPhone Battery legal case / group action
Just seen this ad on instagram regarding a group legal claim for the battery issue that affected the iPhone 6 and SE. I’m fairly sure I did own both of these but not sure about putting my details into this website? Does anybody know if it is a legitimate website regarding this? https://consumervoice.uk/action/apple-iphone/
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Phone recycling return lost in mail - refund?
So I tried to trade in my old phone (s21 ultra) to fonehouse but they gave me a poor offer and I declined it. They sent it back via royal mail tracked 24 but the return shipment appears to be lost (royal mail checking second time with depot now). When I asked royal mail, they said the sender (fonehouse) would have to raise…
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AX Paris breaking consumer law 09/25
AX Paris are breaking consumer law under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as they are not able to charge any processing fee or return fee within the 14 day cooling off period, however despite this being flagged to them they are continuing to charge consumers. If…
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Unregulated static caravan sales
There's a huge hole in legislation protecting those who buy a static caravans on a holiday park. Lots of mis-selling, little to no buyer protection rights and a swathe of people who have lost thousands (often £20k+) having been taken in by deceptive sales teams. With the new programme coming soon featuring Danny Dyer…
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Emma Sleep Poor Service
On 27 June 2025, I ordered a mattress topper from Emma Sleep's website. 1. The item delivered on 3 July looked nothing like
what I ordered. I contacted Emma Sleep's web chat on 4 July, and after 50 minutes of
back and forth, the agent finally acknowledged I had received the wrong
product.2. I requested escalation to a…
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Moved: Help - CDER GROUP Warrant but reason unknown
This discussion has been moved.
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Airbnb issues
I booked a weekend away for November way back at the beginning of February. I used gift vouchers for this booking. Over the summer I booked another couple of stays overseas paid on a card. This was a cottage for 8 people near Windsor. We have non-refundable tickets for an event nearby so we have no flexibility for…
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Uber - additional charge after taxi broke down
Booked a ride home from a night out on Saturday evening, price was confirmed at £29.12 for 2 stop offs, all OK, happy with the price. Got the notification the taxi had arrived 2 mins later, went out to find no driver in the vehicle, stood 5 or 6 mins in the drizzle waiting. Driver finally arrived, we got in and set off…
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HOTPOINT Frost Free HF 1801 E F2 UK Integrated Tall Freezer - Breakdown/repair problem
Just need some advice on the following I bought a HOTPOINT Frost Free HF 1801 E F2 UK Integrated Tall Freezer online on 13/8/2024 delivered on 18/8/2024 - supplied and fitted by Curry's with a 12 month warranty costing £699 Unfortunately I had to report a fault on 12/7/2025 (the item was no longer frost free and lumps of…
