-
Issue with Wickes bathroom installtaion and goods supplied
Hi everyone, I hope someone here can offer me some advice, I recently purchased a new bathroom from Wickes using one of their in store designers. during this phase we spoke to the designer about the type of shower we wanted and decided on a Mira Platinum model (we did not know the model name at the time, the designer…
-
Cancel dog-sitter with 2 days notice after finding negative info?
I did my research, found a dog sitter with 500+ glowing online reviews to live in my house for a week while we're on Holiday, and booked them in via a Portal. Since then, I've come across info that they've been fined in court for various minor things, which made me uncomfortable, but to give them the benefit of the doubt,…
-
Rights after store claim damaged goods received back
Hello, I'm looking for advice on my rights as a consumer following the return of six chairs to Daals. Sold as a set of two per item. We returned them, after building one, to realise they didn't suit the space. Paid for DPD to collect and return them. Upon receiving the items back, Daals are claiming damage, which from…
-
College Course
Hi, I need advice on what my rights are and if I have a case against a college I attended. In 2018 I decided to change careers and enrolled on a gas engineers course. I attended college almost every Saturday for 2 years. I spent months working at home on a Sunday completing an Off site portfolio, this is evidence of Gas…
-
Am I obliged to return damaged goods twice if retailer at fault all round?
Hi, just had some damaged goods from a large online fashion retailer. Poor customer service aside, they eventually agreed to send me a prepaid label to return the goods as damaged. I promptly returned them along with the original packing and put a note inside detailing the reason for the return - eg the damage. I then…
-
Defect front door - who is my contract with?
We had a new front door fitted in February and have been back and forth with the company who we bought it from regarding defects with it. The company who made the door have supplied different colour pens which are not the correct colour. We have requested a new door but they just keep coming back with different colour pens…
-
Moved: Car finance and agreement refunds
This discussion has been moved.
-
CareCo Good or Bad?
Hello Everyone, I hope I posted in the right section. My father is looking to buy a new Chair, he is looking for a rise and recline as he is stuggling to get out the chair and he likes to manually move the back. He has seen one he likes at CareCo at £750 he has a 21 month free credit card and was thinking of getting two,…
-
Chargeback and return of faulty goods
We purchased a relatively low-value item in July (a kitchen tap). When our plumber tried to install it, he advised one of the parts was faulty and we'd need to request a new part from the provider. We contacted them, repeatedly, for the next month without response. I contacted our credit card provider in the end as we had…
-
Bannatyne Gym - Membership overcharged
Hello! I mentioned in passing to my partner that my gym membership had gone up again and how high it was. It's gone up 4 times since 2022. He checked his monthly fee for the same gym and it was considerably less than mine. When I looked into it, I had been paying more than his current charge for the last three years. I…
-
Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
-
Vorwerk Kobold VB 100 — discontinued, no parts available, owners abandoned
I bought a Vorwerk Kobold VB 100 in November 2022, price was +£800. In January 24 both batteries failed, leaving me months without a working vacuum. Now a vital brush has broken, and Vorwerk have confirmed this model has been discontinued — and no spare parts are available. I am sure I am not the only affected customer. If…
-
Vouchers/Money Off Codes/Credit/Gift Card Rights
Hi I used a delivery app to order a meal and as I'm a first time user of the app, I found a code that takes £10 off your first order. (I do this when buying clothes too and I've never experienced this sort of issue.) One of the food items I ordered was the wrong flavour so I contacted the app customer services section who…
-
Bentley Bentayga out of warranty electrical fault
Hi. I have a 5 year old Bentayga from new and its developed 3 technology faults over the years but the latest is a source of dispute. A couple of months ago the main driver Speedo/tacho cluster started to be completely blacked out every time I came to start the vehicle. After a minute or 2 and some flashing lines it would…
-
Change to mobile contract
EE changed my contract. I found this out when my standing order changed from £6.88 to £12. I called them and was assured that the charge would be reduced to that of the original contract. They did not so called again. I was offered a new two year contract at a similar price to my "old" contract but this had large %age…
-
Paypal item not as described, they want me to pay for the return postage!
Hi, i bought a substantial amount of material from a crafts company, 20kg, I'm a regular customer and always been happy, however the material has notably changed without any notice or clue on their site. I contacted the company, waited a few days without reply, escalated to a PayPal case, still no reply, so escalated to…
-
Mobile.co.uk not honouring Curry's voucher offer
Following the advice in the weekly email of June 24, I bought a Pixel 9a from Mobile.co.uk.The deal included a £50 Currys voucher, to be sent 'between 18/7/2025 and 17/8/2025', as my order was completed on 10 July.Over the past week I've had online chats with Mobile.co.uk to find out why the voucher hasn't been sent, and…
-
Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
-
Another sad cancelled wedding question
Hi All – long time lurker but first time poster looking for
advice, new insights and a sanity check. Back story is that my son recently found it necessary to
break off his engagement 5 weeks and 4
days before the planned wedding. This
was a huge shock to both families and has caused massive trauma, which I’ll not
dwell on.…
-
Amazon Gift Voucher Complain - Apologies and Final Thoughts
I’d like to draw this thread to a close by sincerely thanking everyone who’s taken the time to contribute. I genuinely appreciate the effort that forum members put into helping others, even when opinions differ. I also want to apologise if using AI for part of the analysis went against forum rules — that wasn’t intended to…
