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Refund refused....
My daughter bought three (3) items online from Zara using a Visa debit card. The online invoice showed the three(3) items and the money was debited from her bank account. The box arrived undamaged and unopened. When she opened it there was two(2) items and a £30 top was missing, there was no packing slip. She has…
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30 retailers correct misleading online returns policies following MSE investigation
Retail wrongs RIGHTED: Martin Lewis withdraws Trading Standards complaint as 30 retailers correct misleading online returns policies Read the full story: 'All 30 retailers previously reported by MoneySavingExpert.com (MSE) in July for giving misleading information on shoppers' online returns rights have now corrected their…
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Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
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Interesting SAR results from a retailer Should the next step be to use Consumer Dispute Resolution?
At retailer's suggestion, I submitted a Subject Access Request to their SAR team & the resulting SAR document revealed numerous red flags relating to one of their partners - eg allegations which went unchallenged, multiple chases by retailer due to lack of timely/any updates & also asking the partner if they'd contacted me…
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Bespoke Kitchen discolouration
Dear all, just looking for some advice. I had a bespoke expensive kitchen installed 10 years ago (total cost around £30k but that included building works) . In the last few years the edges of EVERY cupboard/drawer have irregularly discoloured as per the pictures. At first I thought they needed a good scrub but nothing…
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Can’t prove purchase
I bought an air fryer from Asda just under a year ago but paid for it in with my grocery shopping. The element has broke so it’s not heating but I don’t have the receipt from all that time ago where it would have been seen listed and the transaction on my bank statement which I know can be used as proof of purchase only…
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Adidas Hell
Hi all. Purchased a pair of (rather expensive) football boots direct from Adidas (£120). 4 months in of only being used once a week both boots started to detach from the base where it looked like the glue was failing. Spoke to an Adidas rep who advised to return them under the 2 year warranty. So I did just that. They then…
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Website misrepresentation?
I was looking at a titanium pan which is over £100 from Siraats Kitchen They advertise a 100 day trial but when checking Refunds T&C's it states item must be in unused condition. I emailed the company to clarify the 100 day trial. This was their reply: "The 100-day trial allows you to return your order within 100 days, as…
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Angel Perfume
Bought a 100ml genuine bottle of Angel perfume as saw online for £100 with 15% off code (plus delivery charges) from what tooled to be a legitimate site (also looked up online reviews) bottle arrived in what looked like genuine packaging and sealed. Opened it and sprayed. Smells nothing like the perfume I have used and…
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Boots lost points and no refund on my order
Title: Need advice: Boots froze my Advantage Card points (£400+), refused refund, and used misdirected email — what are my options Hi all, I’m posting anonymously because I’m currently involved in a dispute with Boots and I would really appreciate some neutral advice. I’ve had two problems with Boots recently: 1.…
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Moved: Cryptocurrency
This discussion has been moved.
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Took Boots to Small Claims Court
This discussion was created from comments split from: Faulty product, returned, Boots refusing a refund!.
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Faulty Toaster Repair, Exchange or Refund - price increase
I've just bought a matching Rangemaster Toaster & Kettle. They were in a recent sale at several places online, whereby you could get both for £120 (£70 kettle plus £50 toaster) instead of £260 RRP. They were obviously extremely popular and as stock availability dropped rapidly, to get both, I ended up buying the toaster…
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LG Poor customer service and refusal to fix satellite speaker
For a Present my wife bought be a receiver (bluetooth) and 2 wired satellite speakers that go with my LG TV and LY sound bar. Its worked brilliantly until recently as it started buzzing so I went to lG to try and get it fixed under its 12 month warranty. However my wife bought it from Ebay. It was brand new in a sealed…
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How do I sue car rental company for deducting monies from my Card for ALLEGED damage?
Hi all I want to take a major car hire to court because they have deducted over £250 from my credit card for the items below, which I dispute. Basically, I was involved in a RTA that wasn't my fault. The other drivers insurance repaired my car and gave me a curtesy car (provided by a huge, well known Car Hire firm). I had…
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Is Boots UK a pain when it comes to refunds/returns?
Earlier this year, i tried to refund an item from the 3 for 2 offer. The cashier was young and seemed new but she said she processed the refund and the manager did come to check the product. However, since it’s part of the 3 for 2 i was refunded £0 instead of £10 despite it being one of the more expensive of the 3. Wasn’t…
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Help needed please - faulty sideboard - purchased online
Can any consumer right experts help please 🙏 I had a sideboard delivered from a website company. It was advised as ‘delivered fully assembled’ so I presumed that it would arrive & not need unpacking etc. It was delivered by a 2 man delivery in an extremely large cardboard box - it weighs 61kg & is 145cm x 45cm x 71cm. We…
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John Lewis delivery problem
I bought a fridge online from John Lewis. The delivery crew damaged my kitchen Lino which was only installed April 2025. The men manually carried it in with no trolley etc and placed it in a tight gap in the kitchen. They declined a carpet I offered them. Kitchen is small so could not see what they were doing. Kitchen…
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Charged for unauthorised & unnecessary extra work carried out during motorbike service
Hello, I have searched for similar threads but not found an answer/advice for my situation. I have a BMW R1200GSA which was due a yearly service. I went to the local main dealer with my service book & asked what was required this year, the cost. I was told just a fluids service (oil/oil filter, coolant, brake fluid & bevel…
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Supply only kitchen with many faults - small claims court?
Hi, Hoping for some impartial advice from those of you who may have submitted something via the Small Claims Court before. Very long story, but in short we ordered over £20k of supply only kitchen units from a UK based company. Across 120 items in total we had 54 items so badly damaged that they needed replacing (including…
