-
AO.Com Claiming They Need the Manufacturer to Assess/Diagnose the Fault Before Initiating a Return
In short, I purchased a £950 ASUS laptop from AO.com approximately 40 days ago. About six days ago, it displayed the dreaded blue screen of death. After attempting to restart, the laptop continually indicated it was trying to automatically repair the problem but never succeeded. Essentially, it will not boot up and remains…
-
Nike returned item
Hi, I hope you can advise. I returned item to Nike. The label was provided by Nike. Royal Mail message shows it has been delivered however Nike says it has not been scanned as incoming item. They are telling me to report to Royal Mail. I am correct in saying as the label was provided by Nike they are the one who should…
-
Sky took money illegally from my account
Sky increased my bill. They said I could cancel free of charge if done within 30 days. So I changed to a different provider within that timescale. Still charged me £200 cancellation fee, despite reassuring me 5 times over the phone that I don't owe them money. They threatened me with debt collectors several times too, even…
-
Richer Sounds warranty issue
Hi all… not been here for a while but I have had two issues with two suppliers in two weeks. I’ll keep them separate as they are very different. im after advice here. so just under 5 years ago I bought a 4k projector from richer sounds. Dust gets in the vents over time (I live in a 300 year old house) but I get the…
-
Direct Flooring won't refund money. Will only issue a Credit Note.
Hi, everyone. I need some advice. I purchased some wooden flooring from a firm called Direct Flooring, and after a day changed my mind due to an issue regarding the thickness of it in relation to my doors.. They refused to refund me and would only issue a Credit Note for the same amount. I wasn't too happy, but accepted it…
-
Full refund for a faulty EV Charger
I recently purchased an EV charger from Scottish Power and within 30 days the device failed and I raised an issue with Scottish Power. They wanted to go through a process to determine if the Charger was faulty, which I fully understand, however, I asked for the Charger to be removed and for a full refund. They are refusing…
-
Delivery damage AIT Home Delivery
Hi all, hoping for some advice please! Had a new Samsung fridge delivered in January by AIT Home Delivery. During delivery the delivery crew managed to damage our property by gouging a big scar in our original pine floorboards. We logged this during delivery on the crew’s palm devices, but the (very rude!) crew snatched…
-
Legal charges
I registered a claim with a company way back last year for diesel emissions. Then forgot all about it. Later that year (forgetting all about the earlier claim) I registered for the same thing with a different company. Now the first company has contacted me saying that thete is a duplicate claim for my vehicle, and legally…
-
Problems with DUSK - goods not received
Hello, I placed an order for two items from DUSK on 7 April. On Friday 11 April I had an email from Evri saying the items had been delivered, but they weren't. I checked the tracking records on Evri, and saw the delivery photo - it wasn't my house, or even any of the houses in the row. On Saturday I contacted both Evri and…
-
Manufacturer refund
Hi all. Thoughts appreciated on the following please. I bought a Samsung soundbar. less than 6 months a go from Richer Sounds. Receipt shows: * Samsung HW-Q990D Black 1 £979.00 * System Discount £-10.00 (RS VIP disc on first purchase) * 6 Year Guarantee - Chargeable £97.85 Total charged £1066.85. Samsung subsequently…
-
Daily Mail and Mail on Sunday - Unique Numbers - Availability of newspaper
Hi, I am still a subscriber to the Daily Mail and Mail on Sunday, (from hereon I will term The Mail), for my sins. After several price rises since my last post, I am now paying the thick end of £400/annum for this rag and I am trying to think beyond addiction whether I should ditch it (yet again). Little things annoy me.…
-
Trying to get a refund for an item never sent to me
Hi everyone - would appreciate some advice as I have googled my situation but I don't seem to be able to find an answer that covers what is happening to me. So I ordered a laptop from very.co.uk on the 02 April - the ordering process was a bit of a nightmare as I tried to apply a 10% discount offer which would not work,…
-
Platinum Weeks / UK Weeks
Last week, I was informed by my sister that she felt she had been gullible and was being harassed by calls to her mobile. Visiting her yesterday, it appears she had a call many years ago from a firm called Platinum Weeks, where if she paid money, she was promised cut-price or cheaper holidays. It appears she paid and has…
-
Engineer fit new WM seal, now I have a flood.
Hi all, just a quickie - I imagine I’m just going to have to pay for new flooring. But I wanted to check before my partner comes tomorrow and pulls up my floor for me… These are some stills from the video I took of me walking through the pools of water, and one of me standing on a floorboard since drying it out as much as…
-
Wrong diagnosis from optician
I had an OCT at specsavers and the optician said my mole on the retina was now mushroom shaped, moving to malignancy. An nhs referral was up to 18 months so I went private. The Orthotist said the mole was completely flat and the optician requires further training. Good news for me but her miss diagnosis cost me £250.…
-
Rental van damage, prep for legal action?
Hello all. I've recently damaged a large transit rental van by misjudging the turning circle and catching the side of the van on the corner of a stationary object. The damage was obvious and will require some body work to remove the dents and respray the paint in that area. I'm not a confident driver of large vehicles and…
-
Argos haven't fulfilled my order
I'm a bit stuck with what to do. I ordered some lego for my kits last Friday, which was supposed to be ready to collect on Saturday. I eventually got a text to collect on Saturday evening but when we got there it was only 1 of the 4 items. My account still says Sit tight, we are processing your order. I have contacted them…
-
Bensons for beds
Hi all any advice on how to deal with bensons paid for a mattress £3k cont get them to complete delivery ordered it first week Jan delivery 8weeks been re booked by them twice now saying 24 th June anyone else having issues with bensons customer service say they don’t deal with complaints till the item is delivered
-
Assurance company payout
I reviewed a letter today from an assurance company. They say they want £7400 from me because they claim the money they paid me in 2023 was also paid to me in 2006? I definitely had the money in 2023, but have no record or recollection of receiving the same sum in 2006. They say it's their mistake, but still want the money…
-
Gift cards
Hi all, new here so move my thread if in wrong place 😃 I was gifted £50 vouchers for Next but having tried to use them on their website it refused the sale but deducted amount from cards So contacted C.S, first they said they'd post out new giftcards , it takes 10 days so I asked if they could send e-vouchers , they agreed…
