Consumer rights

I’ve just been to Apple Genius Bar with my laptop I purchased 3 months from Facebook marketplace place to have it looked at. The diagnosis isn’t looking good but more worryingly is that there is a note on their system that says the laptop was brought in two days before I bought it with the same symptoms and terminal…

I will change some (minor) details as the product is fairly niche. A year and 5 months ago, I spent £250 on some lights that have a specific power supply plug AND transformer. Quite expensive for what they are really but they're fairly specific to my needs. Due to family life, I didn't fit these lights until about 6 months…

I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…

I need some legal advice on where I stand and what I need to do next. For context, an elderly family member walked past a high street shop that was offering quick phone repairs as they needed a replacement battery for an iPhone. They were told it would take a few days or a week but it took around a month for it to be…

Hi, I've been getting scammed out of small amounts of money by big companies more and more often recently. Have other people been experiencing similar? Is there anything that can be done. I'll explain one example of it below, but it's just a generally pattern where the company makes a mistake that costs me money, and then…

hi I bought a 'Heavy Duty - reinforced' divan bed base, from Divan Base Direct, in Dec'25…delivered in Jan'26. 2 weeks ago, the bed corner, collapsed. My son, is special needs….he weighs about 11 stone. The bed broke, where his feet would be. I bought a 'heavy duty', so it would last…i dont think 8 months, is 'fit for…

Hi, I bought a Samsung TV in October 2024. At the beginning of August it just stopped working. I have not physically damaged it. I bought from the EE store (who no longer sell TVs) and they have flatly refused to help me as it is outside of the year warranty. Samsung say I need to speak to the retailer as they would only…

We had a new integrated fridge freezer delivered and installed by John Lewis in July. During installation the fitting team dropped one of the doors on the adjacent worktop causing damage to the edge of the worktop. They said JL would call to sort it out, but it was 5 days before we got an email offering £250. There was no…

I ordered a camera from the States to be delivered to my home using the three-in-one PayPal payment method. The goods didn't arrive, and I couldn't get a reply from the seller; even their phone line was dead. I opened a PayPal resolution (the complete script has been uploaded). They said they received a FedEx tracking…

I bought a phone on Amazon Renewed on 8th August. It was £330 (Iphone 15) and around the same price as other refurb phone sites but I thought Amazon were a reliable company. Like all the items on their Renewed site it was supplied by a third party seller. At the time they had generally very good reviews The money was paid…

Hello all, I purchased a bag through flannels on a Fraser plus card. When it arrived it was much smaller than I envisaged. So I requested a return. I was sent a tracked 48 hour parcel force label. I posted the bag from the post office and was given a receipt. It was not weighed, I have been advised that as it was a prepaid…

I purchased garden matting online from a B and Q authorised seller and tried to cancel the order the same day. There was no facility to request cancellation the only time the company got in touch was to say a few days later it was too late to cancel as the order was being shipped. There is no facility to contact the…

Before anyone says. YES I GET 2Yr warrantee, but I expect a TV to last longer than just over 2yrs and thought wrongly that Hisense would be more understanding. I bought a Hisense TV 2 years ago and the warrantee ran until the 30th Jul 2026. The TV started to have a line across the screen on the 12th August 2026 Just over a…

My father invested £82,025 in three teak plantations and one bamboo plantation in Costa Rica between 2012 and 2014. This is on top of about £2million that he has lost due to investing in other ‘cold callers’ who, as far as we can gather, are also fraudulent organisations but getting ANY form of help from Police, FCA,…

Hope this is the right forum for this . In early January my credit card company contacted me to say my card was being changed before it's due date for security reasons but that no fraud had taken place on my account. Sure enough all is okay with my credit card transactions. Early February out of the blue I receive a letter…

Oh I wish I had seen this website before I bought our reiser/reclinersfrom Willowbrook. My husband and I wanted to future proof while we had the money and so started looking for riser/recliners. I ticked a box requesting a brochure from Willowbrook and within 2 hours had a phone call offering a home visit with a sample…

This is a warning for anyone who has their credit card stored with Amazon. On 2 occasions, they have taken money from my account for Prime membership without my permission. Fortunately, I spotted the emails and cancelled immediately. The explanation was a 'system generated email'. When I complained to the UK Head Office,…

D&G accepted BER boiler claim and £750 contribution but now refusing because I arranged urgent replacement. Hi all, Looking for some advice. D&G/Baxi maintenance plan on a Baxi EcoBlue 28. Boiler repair attempted but failed. Required gas valve was later confirmed obsolete. Baxi declared the boiler Beyond Repair (BER).…

Hi I hope I can find some advice here. Sorry for the long text in advance! I bought a used 2017 car from an independent dealer. After using it the last 24 days I discovered some issues I wasn't aware of. I am undecided if I should try returning the vehicle for a full refund or if I should ask for a discount. I am not very…

This discussion was created from comments split from: How to make a compliant against Amazon UK.