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Repair of goods, (By the purchaser), which are under guarantee
I can't seem to find an answer to my query anywhere, so here goes. I bought a heated bathroom mirror around 22 months ago, that came with a 2 year guarantee. The product failed within the guarantee period. The manufacturer has sent out a replacement sensor, which they claim will fix the problem, but to remove the mirror,…
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Financial Ombudsman - Can they disregard the FCA Rules and the Law of the Land?
Since 2023 I have been attempting to resolve an issue with a business and the FOS. I sent a copy of my complaint letter, together with supporting documentation to the FOS. As instructed by the FOS I included all aspects of my complaint so that the FOS would have a complete picture. I was surprised to find shortly before…
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Sell a car at a loss, can I claim the loss back?
I was sold a car and the dealership were very "sold as seen. It's part ex to clear. Once you buy it we can't do anything about it." So once I got the car, it started to play up after a few days so got it checked in a garage within a few weeks of purchase and it confirmed a lot of serious issues ABS, BSI, A/C and others.…
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Faulty washing machine - less than 6 months - CRA 2015
As the title, really. I purchased a washing machine (a washer-drier) at the start of April, it's now early September and as of this week it neither washes or dries.The supplier's website https://markselectrical.co.uk/faulty-items states "Marks Electrical do not offer support for items over 30 days old" but I think that's…
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Chargeable deposit abroad
On holiday in Portugal,renting a villa,paid €300 deposit for breakages/damages by credit card.2 days in I reported a damaged sunbed my wife had tried to use which subsequently collapsed. On the strength of my picture the letting agent informed me that this would be chargeable,as it was a new bed ? Since then I have been…
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EE falsely told me final bill was paid - worth going to the Ombudsman or not?
Hi all, I’m hoping for some advice before I escalate this to the Communications Ombudsman. I left EE earlier this year after more than 10 years as a customer. A few weeks ago, I noticed my credit score had dropped and discovered EE had reported 3 months of missed payments. I had no idea anything was outstanding — I never…
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AA Breakdown Cover
Just had vehicle returned following a repair under AA breakdown policy and Garage charged me more than cost of the full repair detailed on the invoice when I checked bank now neither AA of Garage will take responsibility to resolve being passed from pilar to post I think Garage may have scammed me and AA don't want to…
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Ratailer refuses to honour manufacturer's warranty, instead offers refund, after price increase
Hi, I've searched around, spoken to the manufacturer, Amazon, and the retailer, and have no real clarity as yet. 3 months ago I bought a mobile air conditioner from a retailer selling through Amazon. I bought it for £700, and it's now selling on Amazon for £950 (or £980 direct from manufacturer), so in 3 months it has gone…
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John Lewis and the Consumer Rights Act
Hi all, massively appreciate any help I can get please, thanks so much in advance. I bought a washer/dryer 2 years and 3 months ago, a year and a half after buying it it broke and under the warranty it was fixed. 2 years and 1 month after we bought it it broke again, and was outwith the 2 year warranty. I have asked for…
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Cancelled Contract
Hi new here but seeking any advice please. Poor service from boiler service/repair company. Had issues with old boiler the recommended i had a new one so did. Continued to have same issues with new boiler as with previous one. Back and forth without successful outcome. Advised them I was cancelling due to poor service. Now…
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Parcel Compare and damaged floral arrangement
Following my baby grandsons death, my daughter wished to send a floral wreath to a specialist for drying and making into a pictoral tribute. I used ParcelCompare website and selected UPS for couriering. Was collected on the Friday and site showed Saturday (next day) delivery. Item packaged up and collected Friday afternoon…
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Domestic Appliance Repair
Hi Has anyone dealt with NAC Repairs and had to get a refund from them and been successful? I had a dishwasher repair booked in for yesterday and they have taken advance payment. I get an email at 10;19am yesterday morning saying they haven't been able to source the parts and that I should try and source the part which…
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Any one had a county court claim against them?
I have a county court claim issued against me. I have been left in limbo as the issue in relation to the claim should have been paid by my insurance, I have an urgent case currently open with the ombudsman. But before that gets resolved, its a ticking clock, should I acknowledge service to buy more time? If I do this an…
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Refunds
Hi, Morrisons Supermarket have deducted monies from my Mums Halifax current account that differ from her receipts. The purchases were made in the Fort William store whilst we were on Holiday sin Scotland in July 2025. My Mum lives in West Yorkshire, England. We have spoken to Customer Services (CS) and they have told her…
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Sports Direct ignoring Consumer Rights.....
Thoughts please... Bought a pair of Adidas suede trainers for my daughter end of July 25 cost £41 from Sports Direct in store. Worn only a couple of times on holiday in August which is evident by the lack of any wear on them. However, the material has pulled apart on the right shoe, by the toe, which is a clear and obvious…
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Complicated faulty car/CCJ/follow up problems
Advice received elsewhere, thank you
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Returning a ring that's not hallmarked properly
Hi. My husband bought me a sterling silver ring from an independent jeweller. It sent my finger blue/grey within 24 hours. The hallmark is just the numbers 925. He went to return it and they would only give a credit note. We went back together and the manager said that low value items don't need proper hallmarks. It cost…
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Victorian Plumbing claim returned item is damaged
I'm asking for help, I ordered a shower unit from Victorian Plumbing, I paid for delivery on a Friday, but it didn't turn up, it wasn't then going to be redelivered until later the following week. This didn't fit in with my schedule, so I sourced it from an alternative. I then returned the unopened box with the original…
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Trying to complain to Argos but only have transaction id (not order no)
I am trying to contact Argos regarding a £220 pair of Technics earphones which have become faulty just over a year after I bought them (1 year + 9 days). I am overseas at the moment (for the next week), so telephoning them is not the easiest option. I have tried using their FB/X/Chat channels, but they are all bots and are…
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Want to cancel job - tradesman says he has bought materials
I was quoted for a job a month ago. I was hoping for work to be completed mid September but he said he’s running 2 weeks behind. I then this week asked about changing the scope of work and what the change in price would be. He said a reduction of £150 when another tradesman advised £500. Anyway I said I can’t make up my…
