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Advice Needed – Partial Refund for Blizzard-Affected New York Pass
I'm afraid it's taking a while for me to ask for help as thought I could manage with chatgpt, but now I'm feeling a bit cheated. Me and my sister in law went to New York in February and we both purchased a 3-day Go City/New York Pass through Costco UK. We fully used day 1, but on 22nd and 23rd February severe blizzard…
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Refund in full
Hi, contacted complete savings today. After being confused by their offer of an 3 month refund on the first call, I did some more research, rang again and quoted MSE advice and consumer law on pop ups (I didn’t know I had signed up) and got a full refund of £740. Thanks for making this easy.
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Electrical goods safety standards ?
This welding machine from a Chinese online seller shipped from a warehouse in the UK has the fuse bridged with wire from the factory , is this legal to be sold in the UK ? No trolling this thread please.
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Carsa refusing to pay additional repairs cost
Hi can anyone give me further advice for my a car brought in February from Carsa online then delivered to Cannock . I’m having no luck with customer services feel like I’m going round in circles. This is regarding Cannock branch refusing to pay the bill for a repair. I purchased the car in February, the car was faulty upon…
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Returning a year old car after failed repairs, car on pcp
I bought a new car from a reputable brand dealer in Dec '24 on PCP after trading in my golf which had nothing wrong with it for £11.5k (regretable decision now). Car went for its first service in late Jan 26 and shortly after then the auto locking feature stopped working properly. Went to garage to ask them to look at keys…
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buying from Cinch, experiences please
Good afternoonI wondered if anyone here has bought a car from Cinch and used its part exchange programme with success?My recent experience was this. I selected a "new" car from their stock list (a 2019 Lexus)Cinch confirmed a px value for my Porsche (car is mint and MOT) in writing.They exchanged the contract at their…
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Refund Options for a faulty caravan
Hi everyone. We recently traded our motorhome for a caravan at a reputable dealer. The motorhome was worth much more so they gave us £23,000 along with the caravan. No issues with the value exchange. We had an independent service done on purchase just to check and they found that the axle was badly damaged and shouldn't…
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Rights on a faulty Blu-ray player less than 1 year old
Panasonic Blu-ray player. Bought from OnBuy last August. £150 by credit card online. Intermittent issue playing disks. Reported to them in writing in April. OnBuy firstly told me to go to Panasonic as over 6 months old. Now they are only offering a £30 refund and i keep the player, or I have to get an "independent written…
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Gym contract
I’m looking for advice about whether I can reasonably cancel my Gymbox membership early due to safety concerns and poor handling of a theft incident. Recently, someone was allowed into the gym on a trial membership using fake details entered online. Gymbox apparently did not verify their identity or request photo ID before…
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Martin Lewis x Which? scam ads letter to the Prime Minister
MoneySavingExpert.com (MSE) and consumer group Which? have today (Tuesday 19 May) sent a joint letter to the Prime Minister highlighting the Government's repeated, ongoing, flaccid treatment of scam adverts… Read the full story Martin Lewis x Which? scam ads letter to the Prime Minister If you haven’t already, join the…
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Returned goods
I recently placed an order with John Lewis for goods amounting to £593. Under their standard terms and conditions, most of these were returned (as unsuitable). They were packaged securely and delivered to a drop off point for the courier (Evri) that John Lewis had arranged A few days later, I received a call from John…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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Composite Decking Fail
Hi First post on here and ive sat on this topic for too long! In 2021 we built a deck at our property and covered this with composite decking. Around 18 months after install i noticed the composite was contracting, moving and had started to crack on the surface (see photos). So i contacted the company we purchased from,…
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Issue returning online orders on time due to no reply from retailer.
I'm currently in a situation with Debenhams' online site. I ordered 6 items together on one order & needed to return some of these items. About half of the Returns went smoothly, but the other half had various issues which I couldn't resolve on my own. I immediately contacted their Customer Services Department by email (no…
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Fitted furniture nightmare
I just bought my first home. It requires a lot more renovation than initially anticipated! I figured I would get some decent fitted furniture for the bedrooms whilst I work on the rest of the renovations myself to try to save money. I contracted a prominent, premium national wardrobe company charging over £6000 for 3…
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Argos Customer Services direct email address needed
I'm trying to get in touch with Argos Customer Services about an issue with some eGift Cards, but am finding it very difficult to get in touch with them. The online robo-chat says it can't help, and it is the same with the robo-phone too, as it doesn't give you the option to speak to a actual person. I found a Facebook…
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what are my rights
So before christmas contacted a company for a new door and side panels. Company have been around for a while though the directors regualary change. Price agreed and document signed, said approximately 12 weeks for fitting. Paid the 50% deposit and then 40% when a fitting date agreed. Twice they have email with fitting date…
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Fell for Edith's Leather Scam E-commerce leather workshop store - what to do now?
Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…
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Withdrawing from used car agreement
Hi all. I’m new here and have joined as I wish to know for certain whether Google is giving me the correct information!! I purchased a car online on the 25th of April. The car was delivered to me on the 27th. After this, I noticed that the alloy wheels were extremely scratched. Plus, there had been a hidden admin fee,…
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
