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TfL Delays Refunds and/or Compensation
Does TfL ever offer compensation, rather than just a refund, for delays leading to loss?
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Online purchases: can I claim a refund for delivery cost?
Could somebody clarify the law on the right to reclaim delivery costs when you change your mind and return an online order, and whether this is legally a 'cancelled contract'? For example: I buy an item online, decide to return it within 14 days for refund, seller accepts return and refunds the full cost of the goods but…
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Section 75 help NFL
Hello all, I recently booked tickets and went to the NFL game at Tottenham stadium, the tickets were meant to be hospitality with early access from 11:30 prior to the 2:30 KO for food/drinks etc. All week the NFL and Ticketmaster advised to save our QR code tickets to the NFL app for access which we did. However on arrival…
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Ticket master website crashed
It crashed error code 1003 or something says if you are using more than one phone. Anyway I added my gift voucher and had £10 extra to pay. So it booked 4 tickets in error what will happen? I have 3 pending on my bank and my wife has one pending as we tried her account? They might say all sales of tickets are final but the…
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Car damage during maintenance at garage
Hi All My vehicle recently required some work completed on it, specifically, the drivers-side heated seat element needed replacement due to a fault, this was at a cost of approx £500 to myself, which I was happy to pay for. (well not happy but you know what I mean). During that work, the garage had to take off the seat…
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Big Car Company V Little People
On the 18th June We went to a County Show We were looking around the EH stand. (Not sure if I am allowed to mention the Garage!!) The EH Representative came over to us and asked
if we were interested. We said we had a Mustang and was looking to change our
vehicle to a Transit Van. They said they would be happy to take our…
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Gift Card Hub scam.
hello everyone. Was wondering if anyone has dealt with giftcard-hub before. It’s a very clever scam site which recently caught my wife off guard and so I’m seeking advice if any can be given. The general jist of their operation is that you pay say £0.20 less than is typical for a gift card / top up card and when at…
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Urgent help needed broken fridge freezer
Hi I brought a hisense fridge freezer from curry's on the 24th November 2024 On Sunday the 9th it stopped working I contacted hisense via the app like it tells you to but by Wednesday the 12th i still hadn't heard anything so I rang them,they told me they had no record of my issue so I gave them the reference number I…
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Problems with solar installer post fitting - next steps?
I had solar panels fitted 2 years ago which included bird protection around the edges of the panels supposedly to stop birds getting under. It turns out the stuff they used is not fit for purpose and has collapsed along the top edges under the weight of pigeons sitting on it, who now shelter under the panels. I spoke to…
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Not received goods - the Casual Factory
I purchased goods (approx £160) back in February online from thecasualfactory.com but have never received the items I purchased. I had used this company before without any problems. I sent them a number of emails and they kept advising that the goods will be sent.... stupidly I believed them - however I never received any…
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Consumer rights advice - medical device
Bought a continuous blood glucose monitor using a debit card from an online retailer, the product turned out to be faulty. I contacted the retailer and attempted to arrange a return and they have told me that "because this is a medical item, you will need to contact the manufacturer directly" and that "this is stated…
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HELP !! Credit Card Fraud and a hacked email
Hi, Someone has hacked into my husbands email address and somehow gained access to our credit cards. They tried to book a holiday and paid for it using a visa card we do not recognise. Visa have advised us that they cant tell us which institution has issued this credit card. What can I do?? Need to make sure that an old…
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Advice on consumer rights when retailer refuses to refund despite parcel tracking evidence
A month ago a return some orders to Dunelm. Most of this was rugs that were wrongly advertised in terms of size or damaged. It just so happened that 4 parcels were collected by Evri at the same time, and another, large rug, by Yodel, also on the same day. After 2 weeks passed, and delivery tracking showed delivered within…
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Car purchase - price change
I recently put down a deposit on a used vehicle at an official manufactuer dealer. I explained that it would take approx a month for the required money to arrive, and they were happy to accept a £500 non-refundable deposit to 'remove the vehicle from sale'. I signed and received a copy of a vehicle order form showing the…
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Will it affect my credit file if I don't pay a concert ticket payment plan?
Can anybody help with this? I bought a concert ticket on a payment plan through AXS ticketing online yesterday and I've realised I can't go. I haven't received any information on the payment schedule or t&cs about the plan. It did show the plan at the time of order, and there was a 3% credit charge added, but I didn't read…
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Funeral Invoice
I recently lost my Son, I asked for the bill at least 3 times, Funeral was in July, I finally got the bill in October, I paid it the same day, I received receipt showing all paid, balance zero, about 5 weeks later, I received another bill asking for more money, as they had not billed me correctly, I have paid £2450.00 ,…
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Demanding a partial rather than full refund
Hi there, I bought a saxophone online from Cash Converters for £200, which was listed as having physical scratches but no defects. Upon inspection by my saxophone teacher (more than 31 days after purchase, but less than six months), I was told the valves needed some repairs at a cost of £70, but that otherwise it was in…
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Philips Hue UK - Order not delivered. Cancellation rights
I placed an order with Philips Hue for some smart lighting bits on Sunday 16th November. The specified delivery time was 2-3 working days. After 4 days I checked the order status online and it wasn't in progress so I contacted them and have several times since. I'm just constantly being told that they're busy, they're…
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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Issues with new (used) car - what are my rights
Hallo, I bought a used car from a main dealer last week. It was listed at 58000 miles. It's mileage is in fact nearly 64000. I know I should have spotted this at the time. In addition, the MOT I reviewed online had no advisories, but the MOT they did the day before I picked it up has advisories on both front tyres, with…
