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Debenhams Took Payment Without Consent and Shipped to Unapproved Address
I purchased an item through Debenhams over a week ago for £125. After putting it in my cart, I had to select my payment method and I opted for Klarna. Before anything was processed, Klarna had to verify a £0 transaction to confirm it was me making the purchase. After clearing this, Debenhams advertised a £12 delivery fee…
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Unasked cancellation and refund after email stated shipped
Hi, I bought a TV on 4 Dec 25 from a .co.uk website after asking google ai 'is this a real company?' and getting a positive answer. It is a UK LDT with a companies house nymber.. I have since checked what they say in 'about' on the website and the answer is a 'european online retailer' for a chinese company. The price was…
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No refund from HMV due to "slight variation" technicality - is this right?
I pre-ordered coloured vinyl records from HMV online, back in December, that arrived this week in completely different colours to those advertised and described (not just slight variation, but entirely different colour pressings). HMV are refusing a return or exchange, relying on a “slight colour variation” disclaimer and…
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Being Asked to Return Items to Aisa
Hi, I purchased some clothing online from Harpers of London. The items are of very poor quality so I want to return them for a refund. After a string of emails, they said I must return them to their distributors in Asia, although they have not yet provided an address. Can the company insist on the return of the items to…
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B&Q Kitchen
Hi everyone, just searching for some advice or ideas on how to get this sorted. I think the next step will be to contact Creation, the finance company but not entirely sure. Brief timeline below… Jan 2025 – Mum had kitchen designed at B&Q. Order around £18.7k, install on finance via Creation. • Original install date was 29…
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Royal Mail dumped package on front door again
I live in a high rise council estate at high risk of crime. I make orders sometimes for items over £100. Royal Mail has always and consistently left the package in front pf my flat door (I know Amazon is ever worse but...) All the times, I went through the usual procedure: wait 55 minutes over the phone, only to be given a…
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Stupidly Scammed by a Plumber - Options?
Hi - I hope everyone is having a good start to 2026 - I know I’ve been beyond stupid already, and feel free to tell me so, along with any ideas on what to do next. I value information I find on here though very rarely post. Background NYE my shower leaked into the flat downstairs. Called an emergency plumber - came…
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CRA when seller says "no", to refund.
Purchased a new motorhome which I collected on the 9th of October 2025. On the drive home, about an hour and a half in, an engine warning light came on. Then a DPF regeneration cycle activated and completed, it did not clear the warning light. The following day I contacted Fiat Assist and the sent a representive to try and…
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Faulty High-end TV: Is what's been offered by the retailer a fair deal?
Hi to everyone - after some views from people who may know more than me.... I bought a £2,000 NeoQLED 85" TV 19months ago. It was sold as graded [Ungraded they were around £3,500 at the time] but the grading description stated only that the TV didn't have its original box and was in new condition". It came with 12 months…
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Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
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Ecc sign up mis sold caravan THANK YOU ALL I HAVE CANCELLED THE DEAL.
Thank you everyone, how do i delete post now it is sorted? x
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Wowcher & Dream Holidays 4U – suspect bait-and-switch, refund after stress. Reported to ScamWatch.
Booked an Edinburgh - Nice city break via Wowcher (fulfilled by Dream Holidays 4U); a treat for my mum's birthday. After redeeming, Dream Holidays offered a flight that doesn’t exist for my date. The real option was easyJet, but they wanted £129 pp extra. I challenged it, they admitted the error and offered correct flights…
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Do sellers have rights? - vinted issue
I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically…
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Consumer rights against samsung uk
i have a high end oled tv, tv had to go into repair 3 months into 1 year warrenty, it had to have a brand new oled panel, 18 months later the tv has a new fault, a red stuck sub pixel, now i contact the repair company that fix my tv last time, i explaind whats gone wrong and the said it cant be fixed and needa new 2nd…
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Evri - compensation for returning shipment to company without trying to deliver?
I placed a clothing order on Land's End for five sale items reduced in total from £214 to £89. Because Evri are dreadful I chose for them them be delivered to my local post office. After a couple of "sorry - we have it but delivery is delayed" emails they are now returning it to Land's End without, so far as I know (and…
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Dispute with Wowcher for Non-Existent Flights and Refund Refusal
I was promised and paid for 2 vouchers consisting of: • Two-night 4* Milan city break with breakfast. • Return flights from Edinburgh to Milan. Issues: 1. Non-Existent Flights: The return flights include a layover in Stockholm, but these flights don’t exist on the specified dates (confirmed via Skyscanner and Google…
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Need guidance on refund from Credit Card company over missold Hotel booking.
Happy New Year all, I need some guidance on next steps as my credit card company has rejected my claim against a booking agent on a Hotel that I have essentially been mis-sold on. To remain coherent and concise, here are the bullet points of events in chronological order: July* I booked a hotel for a stay in December in…
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Vauxhall camshaft chain recall
My partner currently finances (HP) a used vauxhall grandland. Following the recall letter we booked the car in, but due to personal circumstances the 2 appoitments made were missed. During that time the car had broke down and the AA towed our car to our local vauxhall dealer for diagnosis. The diagnosis has confirmed the…
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Pergola rust after 6 months...
Some clarification please. I bought a pergola in June last year that was described, among other things as being "rust resistant". I noticed this week a rust area on the top of the metal frame, took a picture of it and contacted the shop I bought it from (a DIY shop - literally). They then contacted the seller who responded…
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Debenhams ignoring refund requests (one parcel lost, one parcel to be returned)
Hello,My mum bought two items from Debenhams online. One didn't turn up and she wants to return the other one. Debenhams only list Facebook on their website to contact them and she contacted them on 31/12/25 and again today to report that one of her items was missing. They have not responded. The Debenhams website…
