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Seatbelt issue after buying a car
My daughter recently bought a used Corsa, from a Vauxhall dealer. After a few days, whilst installing her rear dash cam, we noticed that a rear seatbelt had extensive damage. It looked like it had been chewed by a dog. She emailed them, sending photos, and after some time, this was the response she received: “After…
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Apartment Service Charge For Elevator I dont have access to.
Hi MSE, The building management company of the apartment I own have issued a section 20 notice stating that the elevator in the other building to me which I have no internal access to requires repairing and as a result they are wanting me to pay £1600 despite myself and everyone else in my building having no use of it. It…
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AliExpress fake memory card
A few weeks ago I started buying small things on AliExpress. I was fully anticipating a problem sooner or later and it happened when I bought a memory card (sold as genuine) that was completely a fake. I raised a return with them stating it was defective and they asked me to supply some information. So I made a little…
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Ikea complaint
I have an ongoing complaint with IKEA. This is the e-mail I have sent to the CEO which explains it. I went to ADR. They were as bad to get hold of as IKea. They issued a letter and I didn’t understand the outcome. I tried to contact them. 2 time on their dashboard. 1 email, 2 phone calls. No response. When I did get hold…
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Shattered Conservatory Roof within Gaureentee Period
A inner pane of our Conservatory roof shattered into a million pieces. The roof is under 6 months old and still within its gaurentee period. The window company say they will replace the roof segment without issue. When the window shattered it also damaged the laminate floor below. The window company say they are not liable…
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John Lewis - Miele vacuum dispute.
Hi looking for a bit of advice. I bought a Miele vacuum from John Lewis 6 months ago (£150) and the handle mechanism has broken. I raised it with JL support who said I had to go to Miele. Miele said this was wear and tear and offered to send me a new part for £90! I'm now back at John Lewis and have been pushed to their…
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How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
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Local shop charging over £5 to use card machine. Won't let us top-up electric or gas by card?
Our local shop in the village we live in never lets us use our card for electric and gas top-ups. The shop owner purposely puts 'Out of order' sign on Cash machine so people can't use it, but when we need to buy top-ups for gas and electric he lets us use it. So he has money in the cash machine and knows he has, but won't…
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Issue with 3rd party owned Solar Panels
Hi, we moved into our house 8 years ago. The house had existing solar panelling. The previous owner sold the FIT onto a 3rd party (Rainmaker Energy) meaning, although we got to use the energy generated at source, we did not own the panels so didn't benefit from any FIT payments. As part of this, Rainmaker outsourced the…
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Adidas Replica Football Shirt - Wrong number shown on official website
Hi All Not sure where I stand so I'm hoping someone could help. I recently purchased an 2024-2025 season Adidas football jersey from the official Adidas website. I am not a football fan but knew my husband liked the shirt. I ordered it with a name on the back of shirt from the drop down list they provide on the website.…
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Debenhams gift card not received
I’d like some advice on what course of action I can’t take. I ordered items from Debenhams totalling £160. I made the payment via Klarna. I returned the items which they confirmed they received. I selected a refund in the form of a gift card which I haven’t received. I’ve contacted Debenhams and they state that the gift…
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Advice Needed Yopa Pay Later Contract
I've put my property on the market with Yopa - the Agent kept saying my house would sell really quickly etc. I had my property valued by 3 agents and all agreed the same valuation. I went with Yopa because of the low fees. My property has now been on the market for 12weeks and I've not had one viewing. I've contacted the…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
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Retailer refunded directly when credit card chargeback raised - thoughts?
Ordered goods online and paid by credit card. UK customer buying from UK- based retailer. Parcel arrived with some items damaged (due to inadequate packaging) and others having been substituted with inappropriate alternatives (i.e. beyond the bounds of what one might consider reasonable substitution). Raised matter…
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Dispute with tradesperson. Looking for advice
Hi everyone, I’m looking for some advice regarding a dispute with a tradesperson (electrician/plumber). We paid him via bank transfer between October and November 2025 for a mix of electrical, plumbing and plastering work at our property. The payments were made in stages as the work progressed, rather than in one lump sum.…
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71 Year Old OAP Trying To Get My Money Back From Wren Kitchens
Hi, I hope I'm posting on the right board, if not, perhaps someone can direct me to the correct place? I paid in full for the units back in January 2025, almost 16 months ago. I'm a 71 year old OAP Wren had a New Year sale 40% off, is not a big posh expensive kitchen, cost £4,631.41 with 40% off, just wanted to replace my…
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Who owns a company?
I want to take the company who sold me a car to the small claims court. I know the company name and address. I know their bank details. ( it IS in the company name) I do not know who owns the company. I do not know their legal entity . They are not registered as a limited company , so I presume they are a sole trader or…
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Car finance misold
Hi everyone, I'm hoping to get some advice on a really frustrating car finance situation. I feel like I've been completely wronged by a dealership and I'm trying to understand where I stand. Here's a summary of what happened: October 2019: I took out a car finance deal for a vehicle from a dealership representing a major…
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Should a full refund include delivery costs?
I bought a laptop which failed 4 months into a 12 month warranty. Long story short I ended up sending a right to reject letter as they had it for way more than a reasonable amount of time. They said 10 working days and as of yesterday they have had it for 32 days with no updates and I have been without it since it broke 2…
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Potential issue with courier
Hi, We booked a courier via a well known courier website, paid the deposit. Courier messaged saying dropoff scheduled for a specifc day. We were not going to be in and did not want to leave cash, so we said they can leave items in a specific place as its secure and covered by CCTV, and would they take bank transfer. They…
