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In case it applies to anyone else: Re: Hoover purchased at Argos
Hi all I purchased a new cordless Hoover to replace an older model a couple of weeks ago. I always buy spare filters when I get a new vacuum but for the last week or so, despite contacting various spares suppliers, I could not find additional filters. They suggest replacing them every 9-12 months and giving a regular wash.…
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Acorn Stairlift Serial number - 150018949859
In January 2026 I purchased the above stairlift. When I went into my Acorn Club account it flashed up that I had requested a service call for this serial number in June 2025. I did not own the stairlift then. My stairlift was supposed to be new but that has now put doubts into my mind that I have actually received a…
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Consumer rights after warranty expire date.
I bought a Philips soundbar from Amazon in 2023, after the latest firmware update trough Philips sound app soundbar does not have sound output, so I contacted Philips customer care and they referred to reach out retailer which is Amazon. When I contacted Amazon customer care they could not help because of expired 2 year…
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Right to return flat-pack furniture that has been built
I bought a table from Next online, which came flat-packed. Having assembled it, I'm not happy with it and wish to return it. It's not faulty. I spoke to their customer support via webchat and was informed their refund policy has an exception for this: Please note large furniture items cannot be returned if they have been…
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Paying for parcel protection
I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring…
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Adidas Return Rejected
Hi all, Unsure on if I have a case so wanted to ask here. Bought a pair of trainers from Adidas. They were fine for a week or so then the left trainer started to squeek every so often. It started getting worse but I persevered. Eventually it got to the point where they squeeked with every step which was distracting when in…
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7 Weeks, 5 Failures, Vauxhall Not Responding
I'm at my wit's end and need advice on next steps 2021 Vauxhall Mokka-e on PCP with MotoNovo. Charging actuator fault first identified 16 January 2026. Despite five repair attempts at approved dealer Wilson & Co Scunthorpe, the same fault is still present today (7+ weeks later). Timeline of Failures 16 Jan: Service +…
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Tesco Fruit and Fibre Cereal broken tooth
Hi folks, Last Thursday something rock hard in Tesco's own brand Fruit and Fibre cereal broke one of my molar teeth. This required a vist to the dentist on the Friday for an amalgam filling, the dentist said this will likely need to be replaced with a crown within a year or two. I contacted Tesco's online customer services…
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Amazon Order only received 1 item, others "Delayed Not Yet Shipped"
I placed an order on 2 January 2026 for 4 journals from Amazon UK. Only 1 of the items was delivered the next day, and the Order status said "Delayed, not yet shipped." 2 months on, and after repeated customer service emails, Amazon have told me that it is "too late to cancel the order" and because I have had 1 delivered…
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Section 75 Credit Card Bathroom fitter
I have a poorly installed bathroom. The bathroom fitter has NO formal qualifications. Can i still make a claim under my credit card. He fitted a bath, tiled and wc and toilet to a poor standard.
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AO Returns Issue
Hi, I’ve returned an Iphone to AO, within time frame, etc so that is not the issue. The problem is that they claim the box was empty. The phone was definitely there. I asked them to send me pictures of the parcel but in the pictures they are not showing me the seal of the polymailer I used so I could see if it had been…
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MSE News: Using a claims management firm but unhappy with it? Your cancellation rights explained
If you've signed up to a claims management firm or law firm – to help you reclaim mis-sold car finance, for example – you may now find it easier to cancel if you no longer want to go ahead. It's because four regulators have joined forces to tackle bad behaviour from claims firms, including not giving consumers enough…
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Can a former employer refuse business?
Apologies if this is in the wrong place. I used to work for a hardware company. They were taken over by new management and subsequently did everything to get old timers like me out. I took the company to tribunal. I didn't have any representation and was unsuccessful at tribunal. However, a former colleague, who provided a…
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Phone missing from DPD package
I ordered a Samsung Galaxy Z Fold 6 1Tb from the Samsung UK website and it was delivered the next day in a package along with a pair of galaxy buds and a Samsung ring sizing kit. As soon as I took the parcel off the DPD delivery driver I thought that it was a bit light. I opened the package and the Samsung box…
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S75 deposit £10k, total over £30k
Hey there, Just looking for confirmation anyone can give re an unfortunate situation around S75. I think the answer is no valid claim but wanted to check with a human. Mainly because we (stupidly, I know - I feel terrible so please don't beat me up about it!) relied on ChatGPT advice up until now which very likely resulted…
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Debenhams Operates Their Website Contrary To UK Law - how can we stop it?
Be VERY VERY careful before you purchase anything form Debenhams.com as their website operates contrary to UK law. But I am not sure who to report this to. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states in absolute terms, no exceptions, that a retailer MUST NOT pre-tick…
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car insurance and write off values - interested to hear of experience with the FOS
hi everyone -just wondering what others had experienced (I have been using chatgpt and have FOS FCA etc rulings they have sourced ) My car was hit by a falling tree - the owner's insurance denied liability claiming it was unforseen and my legal cover on the insurance took their word for it, ignoring all my evidence - as it…
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Range Rover Evoque failure of DCDC Converter
Hi All, this is my first post and I cannot find any posts referring to the issues. I leased a new Range Rover Evoque MHEV which is now 3 & 1/2 years old with 28,000 miles on the clock. The contract ends in May. I have recently discovered that there is a known problem with the electrical circuitry failing. This is usually…
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Specsavers Ruislip – VDU Voucher Scheme Feels Like a Scam
I want to flag an incredibly frustrating and frankly shady experience I’ve had with Specsavers in Ruislip, and see if anyone else has been through something similar. Last year, I had an eye test there through my company’s eye care scheme – you know, the vouchers meant for glasses used when working on screens (VDU use).…
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Composite Door
Hi, I am looking for advise. I had a new composite door and frame installed in January 2025. Unfortunately since installation we have had a draft coming through where the door latch is. We have had our fitter out several times and the manufacturers out a few time's to no avail. In September 2025 I was told that the…
