-
Who's right?
Hi,Just bought a new kitchen complete with several integrated appliances using my credit card. Kitchen and appliances were delivered in early September and subsequently installed - appliances by a fully accredited electrician. I registered all the appliances for the 2 year warranty. After more than the initial 30 day…
-
John Lewis/AEG Warranty issue
Hi, I purchased an AEG Wine Cooler from John Lewis online in March of this year using my debit card. Although purchased in March, the appliance has only been in use since around June due to delays in getting my kitchen refurbishment done. The appliance has been working fine but during recent cleaning of the appliance, in…
-
Advice needed - Lyons caravan parks
Hi everyone im hoping someone out there can give me some advice. I’ve owned a static caravan on a site for a few years then it was taken over by Lyons. I’m basically now selling up and trying to move my van off the site. Here are my issues:- 1) my contract with the previous owners stated a disconnecting fee of £750. Lyons…
-
Moved: Salary sacrifice documentation incorrect
This discussion has been moved.
-
Faulty MacBook Pro
Hello All, I am completely new to this. Would love some help with this issue please. Purchased a MacBook Pro November 2022 costing £1195. It is now out of warranty. In August this year the MacBook will not switch on. There is not a single mark, scratch or dent on the product. Went to an Apple Store they did a diagnostic…
-
Getting out of Adobe subscription
I discovered today that I’m paying for an Adobe acrobat pro subscription that I never use (I assume I signed up for a free trial and forgot to cancel 🙈). I’ve paid for it for over 2 years and never used it but when I tried to cancel I discovered I have an annual subscription paid monthly and they’ll charge me £99 to cancel…
-
CPA and Section 75 Dilemma
My son bought a Used EV Audi which developed a serious Motor fault just under the 3 month timeline. He was asked to return the car for inspection which he agreed to do if the Dealer paid for the Transport as there was a distance of 400 miles involved. The Dealer refused and, after some communication, my son took out a…
-
URGENT:Section 75/Consumer Rights Act Help – Faulty Car, Retailer Refusing Refund, HSBC Delaying
Hi everyone, We’re looking for advice on a stressful situation involving a faulty car, a rejected refund, and a Section 75 claim that’s going nowhere fast. My partner and I are both in our early 30s and work in healthcare. After saving up for a long time, we bought a used 2016 Ford B-Max (automatic) for £6,290, paid in…
-
Issue at Bershka - Item Confiscated Despite Payment Proof
Hi all, My wife and daughter visited a Bershka store yesterday. Upon leaving the store, the security alarm was triggered for an item my wife had just purchased. The security guard's response was highly unprofessional and rude. He immediately accused my wife of not paying for the item, causing her significant embarrassment…
-
Whipmats , Bad reviews ,Can I claim my money back from my Credit card
Has anybody order off Whipmats, A Company which promises top quality mats made in Italy by a Uk Company , This is false, Its a Man from the Philippines that has registered a company in the Uk,same address has 500 other companies registered there, Alot of people are angry as these mats are ordered from china and are low…
-
Extreme Seat Covers not giving refund
Hello, I'm looking for some advice. I placed an order with Extreme Seat Covers (seat covers for my car) back in February, received very little information from them and was told there were delays. I requested a refund in July, and was told I would get my refund at the end of July. This didn't happen. I understand that…
-
Faulty car part labour costs
I bought a car part through parts gateway. The part said tested and had a 30day guarantee. The part cost £75 and cost £211 to fit. The car was MOTd within 39 days and the part was listed as failing. I contacted the part supplier who offered a replacement. I said they should pay for the labour cost to refit, they replied…
-
Company is appointing an Administrator
Hi everyone, On the 15th of August 2025, I applied for an online school (Oxbridge Home Learning) and paid to enrol for GCSEs. Enrolment happened on the 18th of August 2025. On the 19th of August 2025, they first filed to appoint an administrator — and have done so three times, the 19th of August, the 10th of September and…
-
Paying for parcel protection
I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring…
-
Amazon: Faulty Installation lead to water damage
Hi everyone. This forum has been so helpful on other matters, I thought I'd get your thoughts on this: * April '23 I purchased a washer/dryer from Amazon with installation. * Washer/dryer was delivered, installed and old appliance removed. * One week later I noticed water coming up from under the floorboards outside the…
-
Anyone had success with iRobot replacement
UPDATE: they finally agreed to repair in May but the issue has come back. Now they are refusing replacement or partial refund as it is past 6 months. It’s still within the 2 year limited warranty which they claim is compliant with the consumer rights act. They have offered to repair again but as the initial repair failed…
-
Bank chargeback against Alibaba
Long story but - I purchased an engine on alibaba. It came damaged. its advertised as easy returns meaning I can return to Alibaba warehouse in uk. However supplier said its not possible same with Alibaba. seller said he would cover return costs and so did alibaba but no return label, no money sent, been messed around with…
-
Karcher online returns
I bought a Karcher EDM 2 mop on line after seeing their TV campaign. I tried to use it but its useless and nothing like I expected. I want to return it direct to Karcher in Oxford where it was shipped from but they absolutely refuse to accept it as a return because Ive opened it and used it. I understand that under…
-
Guarantee for new boiler works?
So we had a combi boiler installed in July 2023, and it was serviced by the same people who installed it a year later. Fast forward to July 2025 and I ask them to come and do the annual service again. Only this time the same people seem incapable of actually agreeing to a date, despite lots of chasing. Towards the end of…
-
Amazon Restricted Digital Purchases Only - Gift Card On The Account
Amazon Restricted Account To Digital Purchases Only since February 2025 but I Also have a gift card on the Amazon account with enough money /balance on the Amazon gift card to write this thread and ask for help Amazon are saying that they closed another account of mine And this is the reason that they restricted my account…
