Consumer rights

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Hi there I purchased a tent via the online store TrekkInn (owned by TradeInn). I paid around £360 for the tent but via 3 monthly installments through Klarner. I was after a particular make of tent by Vaude that isn't sold by shops located the UK, possibly due to Brexit I guess, as they use to sell over here nore TradeInn…

We went to see Elvis Costello at Hampton Court Palace in June. We paid extra for premium 2nd row tickets from Ticketmaster (the tickets were bought in March). We arrived at our seats just before the show and were annoyed to find that a large monitor speaker at the front of the stage was completely blocking our view of half…

Bought a pair of glasse frames from Specsavers, Sept last year. Had them made up by Specsavers in October last year. Two weeks ago one of the arms fell off. I have worn glasses since I was eight. So I thought the screw had come out. On closer inspection, the arm had come away from the frame. Returned them to Specsavers…

I purchased a brand new meta quest 3 headset from a retail shop off ebay on 24 march 2026. I purchased this as brand new and we were the first registered owners with meta. In the past week then headset has been disabled as meta say it has been reported stolen. I've have had over 20 emails with meta since, but getting any…

Shoddy workmanship by a large entity left a hole in my drive from which rats escaped. I've had them in my house, nibbling a hole in my fridge, up my neighbour's loo while he's sitting on it, under my decking making it unsafe. Said entity sent contractors to deal with it who told me there was an open sewer under the hole,…

Hi all, I am looking for some practical advice before deciding my next steps. I booked hotel accommodation for a family religious trip abroad later this year. The booking was made through a travel agent / tour operator connected to a UK limited company. The booking was for: • 3 rooms at Hotel A for 7 nights • 3 rooms at…

Hi all, I bought a Iscooter for my son 10 months ago now. I bought this brand after research and seeing the British flag on the site and offer all bells and whistles. Around 3 months ago the clamp for the accelerator broke, I contacted Iscooter and they said part was out of stock. They told me to go to ebay or amazon for…

Hello, looking for some advice I purchased 2 items from Carracks UK who appear to be the same company as Micks Garage based in Dublin. I purchased the items on 31st Jan 23. The goods ended up stuck with Parcel Force in London as apparently all that was on the delivery address was my postcode. Parcel Force said the sender…

Hi, here is an example on what to expect on the OCMC system when responding to a civil money claims from a member of the public/private. I thought it was a simple click to respond but there are several more questions that you have to be ready for! All personal data has been removed and dates have been changed. Any monies…

My mother brought a Portable Air Conditioner - Energy Efficient & Compact Room Cooler from lunirel for £176 on 3rd July . They eventually sent a desktop air conditioner. Lunirel email support insist on a video of my mother starting the air conditioner. She is 88, has arthritis and can not post videos and is not keen to get…

Hi, I ordered a screen protector from Blanc Space and on the back of the pack it says lifetime warranty. I’ve emailed and they said it’s only a 12 month warranty. Where do I stand as it’s printed on their packaging?

good afternoon, just after some advice please. I bought an iPhone 16 brand new from a local curry’s store (late June 2025) Total cost was£699, this also included a trade in offer with an old iPhone. I still have the receipt & it was paid for by credit card. *Apple have it as registered since 1.July.2025. during the course…

Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015. Raised a chargeback after no goods…

hi, I was part of the pilot old rewards scheme hello fresh plus when you got to a certain reward you got to keep it unless you cancelled. you could still skip meals for holidays without it affecting your status. I had this reward for 18months and 2 weeks ago it was suddenly removed and replaced with 15% off or a free…

Hi all, I’m looking for advice and to share my experience in case it helps others. Two properties in my family had solar panels installed by A Shade Greener around 13 years ago. We have recently discovered several serious issues: 1. The solar lease appears to have been mis‑sold The homeowner was told they were signing an…

HI all, Has anyone found themselves in a similar situation? We took out free solar panels with A Shade Greener about 5 years ago. They lease our roof space in exchange for free/reduced energy. There was never any mention of solar panels attracting pigeons and any measures put in place at the start to prevent this. Forward…

Hi all, I’m hoping for some consumer-rights advice regarding an ongoing kitchen dispute in England. I bought a fitted kitchen from a kitchen retailer. The original order arrived with a number of damaged, defective, incorrect and missing components. Since then, the retailer has supplied three separate remedial orders, but…

In April I hired a shipping company to collect from UK and deliver to Switzerland and they quoted 5-9 days on the phone. The quote via email stated delivery within 14 days but that was acceptable. I paid the deposit, they collected on the agreed date, then silence. A week later I finally got a response and they requested…

Hello I ordered a dining table in-store by picking from a catalogue of colour/finish options for base and top. It was sent to a factory for manufacturing. Price was £1.3k - £150 deposit on credit card and the rest on finance. The item arrived yesterday and remained unused and protected with a temporary cover. In the…