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Faulty building work - advice please
Hi all, We have some building and plumbing work carried out in April, we have a signed agreement that states the work is guaranteed for 2.5 years. On Thursday 28th August late afternoon, we discovered there was a leak coming from the pipework that the plumber carried out. We took a few second video as best we could and…
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Free bag with purchase
Hello team If we buy something and get a free goody bag as a promotion are we obliged to return the goody bag if we return the item? E.g. spend £100 get goody bag
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Vet Invoice - Health Plan Payment Shortfall
Hi. I signed up with my vet for the Vetsure Pet Health Plan in February 2024. Terms and conditions can be found here: https://www.myvetshealthplan.com/wp-content/uploads/2019/04/PHP-Terms-and-Conditions_Final_SPOT-Website-version_Apr19.pdf The purpose of the plan is to pay a monthly direct debit to obtain regular…
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Section 75 dispute – veranda gutter installed level against manual, RICS surveyor confirms defect
Hello all, I’m looking for advice on a Section 75 dispute I’ve been dealing with. I purchased a high-spec veranda part fundep through finance. The main issue is that the 5m gutter has been installed level (with a dip in the centre), which restricts water flow to the downpipe. The manufacturer’s manual clearly states the…
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Money back from solar panel company
Hi, my dad has old solar panels on his bungalow and was recently involved with a company that said they could clean them and maintain them for £5000. He signed up with a 14 day cooling period and then decided he didn’t want to go ahead as he had spoken to someone that said that this wasn’t feasible and to replace anything…
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Tv sound not working properly
I have a smart tv which I bought from AO.com in November 2023. A couple of times it’s had no sound, this has fixed itself within a couple of days with no intervention from me. I’ve woken up this morning and the sound is super loud and distorted, as though its underwater. I’m hoping it will fix itself like before, or…
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Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
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Damaged Sofa
I bought a corner sofa group from a retailer. At about 10 months old the leather started peeling. I reported to the store and they contacted the manufacturer who sent someone out to examine the damage. The technician said it was due to bodily fluids touching the seat and not a manufacturing fault. They offered a repair as…
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Faulty goods from the supermarket, supermarket say go see the manufacturer.
Curious whether this is legit actually. I guess it must be because you'd expect them to get it right but I also suspect people here will know more about it than the supermarket so here I am. Basically I bought a multipack of 7up cans from the supermarket. I've had a few out & when I went to get another I noticed how light…
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Argos faulty item policy
So purchased a item on 24/7/25 delivered, I'm bedbound and disabled and only just tested item as a present, doesn't work Just spent 51 minutes on phone telling me to call manufacturers as past 30 days, I can't get it picked up by Argos because they need a refrence from manufacturer. So I told them I'm not calling…
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"My Builder" Tradesman totally bodged laying Vinyl Floor Tiles!
. . .My friend Stephen used the "My Builder App" to find a Tradesman to level our kitchen floor with Self–levelling Compound and lay new Luxury Vinyl Floor Tiles, and to say the job was bodged was an understatement! . . .The self levelling compound wasn't mixed according to the instructions on the bag, the stuff was just…
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Complete Savings "Legal but crafty"
Hi All, I recently checked over a bank statement and noticed a £15 deduction from a company called WLY*CompleteSavings. On further inspection I realised this transaction had been deducted from my account since 2016! Now, you may think I'm silly, don't worry, you need not as I felt stupid enough. The truth is, I rarely…
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Foreign object in food - Blue plastic inside Ole & Steen bread
Hi all, found blue plastic baked inside a bread I bought from Ole & Steen bakery in London. Sent the pictures to the store manager, she replied next day, apologised and said they are opening an investigation. She didn't ask for retuning the bread back to the store. 1 months later an not a single reply. I sent three emails,…
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Complex question about import fees for a repaired electronics item sent to a European country?
Hi, I sent an electronics item to a European country which is part of the EU from the UK. It arrived back at home in mid July. This is a repair by a well known manufacturer, and was customer induced damage (i.e: not in warranty, and I had to pay for the repair). In early August I was hit with an unexpected fee for import…
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Need Guidance on how to proceed with a Virgin Media issue
A quick background to my issue: - Feb 25 – Vigin Media rep knocks on door and
mentions various packages they are offering in the area. After multiple visits
and discussions, I decide to go with them. - My one and only requirement for them is to port
my landline number across. - Switchover occurs in March. - As I only use…
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Hotel repossessed - what are my rights?
Booked a hotel for one night through Algotels (I know, never again!) and arrived to find the hotel had been repossessed by the landlord! Nobody was answering the phone, so we rang Algotels. We did book a non refundable booking, but I didn't think that applied when the hotel was not operational? We were not contacted…
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Returned goods - advice gratefully recieved
Hello, any wisdom on the following much appreciated. I bought my teenage granddaughter some clothes for her birthday, cost just over £55. They were far too large for her so I had to return. There was no return documentation with the package so I went online and found their return information, downloaded the returns…
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New watch - UK online store sent me second hand one & no receipt
I bought a fitness watch from an online UK store this week. I'd not used the store before but it got okay reviews on Trust Pilot and is London based. I paid on Amex credit card just in case. I didn't get an email receipt and when the watch arrived I charged it and tried to register the warranty and it said it has already…
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BT overcharged MIL for 2 years but refuse to refund full amount
Hi all, I'm looking for a bit of advice please, we're helping our elderly MIL try to resolve a historic billing issue with BT. She signed a two year contract in September 2023 for fibre, however due to a failure at BT's end, her billing was never updated. It turns out she's been paying an out of contract price since that…
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Can I request a refund?
Good morning all, Apologies if this issue has been covered elsewhere. In March 2024 I purchased a motorcycle crash helmet that had an internal drop down sun visor. Before the 12 month warranty ran out, the drop down mechanism broke and so it was sent back for repair under the warranty. It was gone for a couple of weeks but…
