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Amazon Order only received 1 item, others "Delayed Not Yet Shipped"
I placed an order on 2 January 2026 for 4 journals from Amazon UK. Only 1 of the items was delivered the next day, and the Order status said "Delayed, not yet shipped." 2 months on, and after repeated customer service emails, Amazon have told me that it is "too late to cancel the order" and because I have had 1 delivered…
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Section 75 Credit Card Bathroom fitter
I have a poorly installed bathroom. The bathroom fitter has NO formal qualifications. Can i still make a claim under my credit card. He fitted a bath, tiled and wc and toilet to a poor standard.
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AO Returns Issue
Hi, I’ve returned an Iphone to AO, within time frame, etc so that is not the issue. The problem is that they claim the box was empty. The phone was definitely there. I asked them to send me pictures of the parcel but in the pictures they are not showing me the seal of the polymailer I used so I could see if it had been…
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MSE News: Using a claims management firm but unhappy with it? Your cancellation rights explained
If you've signed up to a claims management firm or law firm – to help you reclaim mis-sold car finance, for example – you may now find it easier to cancel if you no longer want to go ahead. It's because four regulators have joined forces to tackle bad behaviour from claims firms, including not giving consumers enough…
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Can a former employer refuse business?
Apologies if this is in the wrong place. I used to work for a hardware company. They were taken over by new management and subsequently did everything to get old timers like me out. I took the company to tribunal. I didn't have any representation and was unsuccessful at tribunal. However, a former colleague, who provided a…
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Phone missing from DPD package
I ordered a Samsung Galaxy Z Fold 6 1Tb from the Samsung UK website and it was delivered the next day in a package along with a pair of galaxy buds and a Samsung ring sizing kit. As soon as I took the parcel off the DPD delivery driver I thought that it was a bit light. I opened the package and the Samsung box…
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S75 deposit £10k, total over £30k
Hey there, Just looking for confirmation anyone can give re an unfortunate situation around S75. I think the answer is no valid claim but wanted to check with a human. Mainly because we (stupidly, I know - I feel terrible so please don't beat me up about it!) relied on ChatGPT advice up until now which very likely resulted…
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Debenhams Operates Their Website Contrary To UK Law - how can we stop it?
Be VERY VERY careful before you purchase anything form Debenhams.com as their website operates contrary to UK law. But I am not sure who to report this to. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states in absolute terms, no exceptions, that a retailer MUST NOT pre-tick…
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car insurance and write off values - interested to hear of experience with the FOS
hi everyone -just wondering what others had experienced (I have been using chatgpt and have FOS FCA etc rulings they have sourced ) My car was hit by a falling tree - the owner's insurance denied liability claiming it was unforseen and my legal cover on the insurance took their word for it, ignoring all my evidence - as it…
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Range Rover Evoque failure of DCDC Converter
Hi All, this is my first post and I cannot find any posts referring to the issues. I leased a new Range Rover Evoque MHEV which is now 3 & 1/2 years old with 28,000 miles on the clock. The contract ends in May. I have recently discovered that there is a known problem with the electrical circuitry failing. This is usually…
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Specsavers Ruislip – VDU Voucher Scheme Feels Like a Scam
I want to flag an incredibly frustrating and frankly shady experience I’ve had with Specsavers in Ruislip, and see if anyone else has been through something similar. Last year, I had an eye test there through my company’s eye care scheme – you know, the vouchers meant for glasses used when working on screens (VDU use).…
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Composite Door
Hi, I am looking for advise. I had a new composite door and frame installed in January 2025. Unfortunately since installation we have had a draft coming through where the door latch is. We have had our fitter out several times and the manufacturers out a few time's to no avail. In September 2025 I was told that the…
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Lifestyle giftcards
I received a Lifestyle gift card - one of those you can exchange for e-gift cards at various retailers. I was after a particular item at Dunelm. I exchanged my card, ordered the item online, part paid with my gift card and part with debit card. An hour later I got a message saying my item wasn't in stock. The order was…
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TikTok Shop using my business information
good morning, new to the forum but I hope someone can help! A few weeks ago I started getting TikTok shop customer return parcels. At first I thought someone was just using my name and address to dump returns at but after looking up the clothing items inside I found a TikTok shop with my name , business name and address. I…
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Volvo EX30 Appalling after care
Hi, does anyone have any advice for.other EX30 owners affected by the battery fault? I own my car so handing it back isn't an option. I understand several people with a PCP have gone down this route. I was advised back in December 2025 of the fault and not to charge my car above 70%. I then received a letter advising of…
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I'm a silly fool!
I sold a piece of equipment I had that I no longer needed, which someone came to view and wanted to buy. Negotiated a price with them, they came back to dismantle and take home. I was happy to help them out with it - now a month later they've messaged me saying the equipment has a fault and want a significant amount back.…
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Consumer rights
Hi can anyone give me some advice? I bought bedroom furniture 5 months ago and it came all different coloure. I was promised a replacement but still nothing. I’ve asked for a refund but in the meantime I was told to use the furniture and my shoe has taken some paint off the inside of wardrobe when I lifted it to empty the…
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Counterfeit goods via paypal
I bought an item off F/B via PayPal In January from augusta USA heard nothing for two weeks so emailed them reply it's in transit in USA then week later it's at customs, cleared customs then nothing contacted them again it's in transit, then cleared uk customs then nothing emailed them again in transit to Manchester…
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Dunelm Ezra Bench Set Debacle - What to do?
Hello All, Apologies if this is an obvious ask as it's my first post and I'm looking for some advice on next steps. My son and his partner but an Ezra Bench Set (£349.00 plus £9.95 delivery) circa Dec 2024 on the Dunelm website paying by credit card. In Dec 2025 my son noticed one of the benches had started to fail in the…
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Vauxhall camshaft chain recall
My partner currently finances (HP) a used vauxhall grandland. Following the recall letter we booked the car in, but due to personal circumstances the 2 appoitments made were missed. During that time the car had broke down and the AA towed our car to our local vauxhall dealer for diagnosis. The diagnosis has confirmed the…
