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Broadband provider withdraws providing service after my complaint - Consumer & Legal Rights
Hi everyone. Apologies for the long message. I am looking for some urgent advice regarding unfair treatment from a broadband provider. I'm afraid I cannot reveal the company name as yet because I'm still hoping that we can come to some form of mutual resolution. Otherwise I'm even thinking of possible legal action against…
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The Range asking for independent assessment
Hi all 1.5 years ago we bought a chair from The Range for £60. The hydraulic cylinder has failed so the chair can no longer be adjusted and just stays on the lowest setting. We wrote to The Range under CRA 2015 and claimed that the chair should have been fit for purpose AND last a reasonable length of time. The have now…
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Accidentally booked wrong date for airport transfer [Get transfer]
I presume self explanatory but I wondered if there is anything I can do I booked a return transfer trip for pickup from the airport to my Airbnb, and back for my two week trip to Thailand somehow I have selected the wrong date for my initial transfer, the date prior. It was a 20 hour flight and the transfer company had…
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24/7, missold me the terms of my policy when they installed a new boiler.
I’ve got an existing plan with 24/7 Home rescue to
cover any issues I have with my boiler, electric, pests etc. I currently pay £12.59 per month on this
arrangement. The arrangement started on 19/04/2024 and I currently pay via
Direct Debit every month. As part of my plan, I arranged for my boiler to be serviced
and this…
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Selfridges refusing to give me a refund or replacement
Hi there, I ordered a large candle from Selfridges last week, which was dispatched promptly. However, when the parcel arrived, the box was sealed with no damage from the courier but was completely empty—no candle, no invoice, just Selfridges tissue. I raised this with the customer service team, but they insist the candle…
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Air BnB damage claim - excessive?
I have recently stayed at an air BnB and unfortunately during the stay my partner had an accident with a period that arrived earlier than expected. She did not make me aware immediately as she was absolutely mortified and embarrassed (we are a relatively new couple). However we only stayed one night so this should not have…
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Replacement window contract
Please can someone give me some consumer advice please. I had a local replacement window company out to quote me for some new windows. They were quite expensive but good quality. As I couldn’t afford to get them all replaced in one go the sales man split the order up into stages. Stage 1 I agreed too and paid a deposit for…
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Moved: Postage Cost
This discussion has been moved.
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NBCS letter on behalf of Fraser’s group
Back in April I’ve made an order for 5 items totalling over £150 and unfortunately 1 item worth £40 was missing. I’ve raised it with customer service and I’ve been pretty much told that I lie and that I must have received all items. I argued that the parcel weight clearly shows that not all items were packed but they have…
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Kynex (old Sure telecoms)
[Text removed by Forum Team] I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and Kynex promised to pay that with no time. 3 months on now and…
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Return cost of unsuitable items
Hi i purchased some pictures online and when they arrived they were nothing like the people in the images I had provided. In fairness the company have agreed a full refund on receipt of the returned items. However, the return address was in China and it has cost £22.70 to send back. I asked if the supplier would refund…
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Utility Warehouse
I'm not happy. To help a friend I signed up with them in April/May 2024. I got a load of stuff: mobile phone, cashback thingy etc. I never used any of it Then I got a demand for £9.94 in May 2024 for the SIM (which I'd never used) so naturally I ignored it. A couple of months ago UW reported me to Equifax as a defaulter so…
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Argos scam email or not?
I recently bought something from Argos and have had an email from noreply@vexrewards.com saying I am due a credit of £19.80 as the item was then reduced in the Black Friday sales. The email requires me to click a link to activate the voucher.Normally I would just ignore this kind of email completely, but having just bought…
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Flannels refusing refund for coat
I bought (on Fraser’s plus credit) a St Agni trench coat last month but on trying it on, found it was too large. I knew I wanted to return but as there was a return charge of 4.99, I waited until end of the month for payday as it was a tight month! I sent it back a few days ago and received and email yesterday informing me…
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GDPR and a company holding incorrect details with my address
Sorry if this has been posted before. I received a mailshot inviting me to fill in a reply paid form to get compensation for the mis-selling of car finance. All very fine and good except the name on the address was Portugese/Spanish and had never lived here and we have been here 33 years. I contacted the company and said…
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Advice on supplier refusing to refund or exchange shower tray
Hi everyone, we recently purchased a large stone resin tray from a well known online bathroom retailer, along with a number of other products. As advised we checked everything prior to install, all looked fine. Our plumber fitted the tray and has run water prior to tiling being done and it clearly has a pooling issue well…
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Mis-sold my broadband?
(Sorry if you think this is the wrong forum but you will understand why I posted here shortly) Due to cash flow issues between jobs, Ive been making do with my mobile data, ensuring I have an affordable tariff that gives enough data so long as I'm not streaming excessively. Admittedly its annoying having to switch hotshot…
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Feeling stuck: builder falling behind and company facing strike-off, what should I do?
I need advice on what to do about a renovation project that has gone badly off track. We hired a builder to manage a fairly large project that should have been completed by now, but it’s only about halfway done and progress is extremely slow. At the start, the builder was very responsive during quoting and early…
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WESC clothing return/exchange policy - 'no return/exchange if 50%+ discount'
WESC clothing online shop has some great deals, however their return policy states anything over 50% is considered 'final sale' and cannot be returned / exchanged: RETURNS Items purchased at a discount of 50% off or more, including those purchased during Buy One Get One (BOGO) sales, are considered final sale. These items…
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Stolen card, transactions and PIN!
Hi all, I recently completed a current account switch and my new debit card was stolen from the post (probably in my building post box which is not secure, I changed correspondence address but they still sent it to my home address - but that's another story!) When I reported the fraud, they said that some of the…
