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Claiming off house insurance for contractor's mistake
Hello
Everyone, I had a
plumber fit a new heating system last year and now one of the joints he fitted
has failed and caused a lot of damage. Although he has admitted using the
incorrect type of fittings (against manufacturer’s instructions) he is denying
responsibility – because he’s always done it that way. I have proof…
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Non refundable hotel booking - what are my ACTUAL rights?
Hi. What are my ACTUAL consumer rights on this? Booking made via 3rd party. Choice of rate X at lower price. Non refundable cancellation. Rate Y, over £100 more, fully refundable. I understand that there should be a reasonable fee added for admin in the event of cancellation, but moreso if there is little notice as hotel…
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Van broken into whilst at garage
Hi my son had his van broken into and tools stolen whilst in a garage for repair. It appears they moved the van to a road off of their premises whilst juggling parking, at which point the van was broken into and tools stolen. Are they responsible? Many thanks Mark.
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Next steps as Google wont fix
On 16 July, a crack started forming down the middle of the inner screen on my Pixel Fold. It began as a black spot and spread within hours. The phone wasn’t dropped or mishandled. This was clearly a defect. I’m in the UK, so I sent the phone to Google’s repair centre in Poland. i bought the phone from Google directly…
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Volvo XC60 oil pump failed
I have a 4yr old Volvo XC60 and had a red warning light of low oil pressure and to stop safely. Did as such and AA came to check. Oil full so off to Volvo dealership. Have been told there are slivers of metal in the oil and the engine needs replacing at a cost of £15k! Out of warrenty. Engines not covered on car insurance.…
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ASDA scam?
Hi, I'm wondering if anyone else had a weird call claiming to be from ASDA? I had a call which I answered because it seemed to be from a local landline number. The caller said they were from ASDA and said they'd noticed I hadn't shopped with them for a while and wondered why BUT then they said 'Ah I can see you shopped…
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5 year warranty of kitchen tap -- but no receipt - advice?
Hi All, My father bought and fitted a kitchen tap for me in Feb 21 from Wickes. It has a 5 year warranty and has just developed a fault (constant dripping, squeaky hot tap) -- I don't have the receipt but we have found the transaction on his credit card. I emailed all this to Wickes and they said without the actual receipt…
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Return Items sent to wrong retailer, retailer has destroyed items without notice
Hi There, I recently returned items to two retailers but when I hadn't received the refunds I made enquiries. It turned out I had scanned the wrong QR code for the wrong parcel and the items went to the wrong place. The one retailer told me that the items had been destroyed. I've been researching this issue and it seems…
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New sofas - want to reject
We have recently bought a couple of new sofas. We visited the store a few times to try them out due to issues requiring a level of softness. On delivery, the first thing we noticed was the wrinkling on the seat cushions- a possible excess of material. Additionally, they were very firm and not as supportive under the knees…
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Distance learning fees, help if possible advice
Hi. I'll try to brief. In march 2025 I started an entry level administration distance learning coarse, advertised as free. I completed, submitted and passed 2 units while looking for work as I was made redundant at the beginning of the month. On may 29th I started a new job abruptly and happily. I informed the coarse…
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Fast Track Reclaim
Hello, can anyone help me please? I have a really bizarre situation that I do not know how to tackle! I noticed my tax code was lower than expected and on investigation, found HMRC had me down for a healthcare benefit from my previous employer. I advised them that this was incorrect and a few weeks later I received a…
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Woodworm In Furniture
I purchased a coffee table last December. Its now showing evidence of woodworm, only a few holes with fine sawdust but enough to make me move it out the house. Luckily no other parts of the house have any evidence. Ive emailed the company but had no reply. Is anyone able to tell me how I stand from a legal point of view?…
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Consumer Contracts Regs - 14 Day Returns of Drop-shipped Products from China?
My daughter recently bought an item from a website with a .co.uk suffix. The item was priced in £, and there was nothing explicit to suggest that the website wasn't a UK-based trader or that her order wouldn't be fulfilled from the UK. Her item was drop-shipped from China, and she now wishes to return it under the 14-day…
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Ford Puma 1L Ecoboost engine failure
Hi All, Looking for advice on where I stand. Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for…
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Store insists on item return for refund
I purchased a 24kilo item from a home goods retailer which was bought in store. After opening the box and starting to build it, I found that some small but essential bits were missing. It's their own brand product. I contacted the retailer by email with proof and they said they would arrange for missing parts to be…
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Mid-contract Price Increase
I joined Earth Broadband on 9 July 2025 on a 2 year contract at £44.99 per month. on 12 august 2025, they emailed me letting me know that the price increased by £5 to £49.99 per month. The price increase came 34 days after signing a 730 day contract. They say that if I leave, I am liable to pay out the rest of my contract,…
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Currys issue
Hi everyone. Hoping to get some feedback on this issue im having with currys. I bought a monitor online and picked up instore in April. I was waiting for a pc that i ordered to be built and delivered so I never opened the box until.around 2 weeks ago. I found the monitor to have 2 small scuffs on the screen (not caused by…
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£5000 sofa
Furniture village sold us 2 leather sofas £5000 we also paid £400 insurance they both have started peeling on the seats none of us wear jeans the store said contact insurance and insurance said contact store now saying unfortunately wear and tear not yet 2 year old just me and my husband in the house no children or pets…
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Claires accessories in administration
Hello, I'm seeking advice on how to proceed with claires accessories. I had my daughters ears pierced and after 2 weeks she developed symptoms which they recommend returning to the shop to seek advice. When in the shop they admitted the ear piercings had been put on too tight and that they'd need adjusting. They were not…
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Refund policy - voucher versus direct refund
I recently returned two items (posted on 7th July 2025) to Karen Millen (online order) and requested a refund. I received an email this morning (15th July) to confirm my refund has been processed but instead of a refund I have received a gift certificate for £260.24. I have contacted Karen Millen to say there must have…
