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Problem with subscription I hadn't signed up for
I am very unhappy with Rumi Cosmetics. I ordered some Eyecorrector+ on 25 April which I have been using, though I don’t think that it really does much good. On 25 May I got a mail from them thanking me for re-ordering. I contacted Customer Services to say that I hadn’t re-ordered anything. They replied to say that I had…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Holiday refunds
Holiday to dubai cancelled and offered a full refund, 2 weeks on from this they are now saying it could be 6 till 8 weeks before I get refund. This would now be after my return date. As only get set holidays without refund can't book another holiday, how do you get your refund back quicker
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Laptop screen crack
I purchased a Lenovo ThinkPad P1 Gen 7 in November, partly due to the advertised next-day delivery. The order was delayed and the laptop arrived around two weeks later following notification. The first device arrived with a cracked, non-functioning screen and was returned. A replacement was issued after a further delay of…
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Recently supplied and fitted phone battery failed and swelled
In January, I paid a mobile phone repair shop to supply and fit a new battery in my phone. They did this in house. In April, I complained that the new battery started dropping like a stone once it reached about 30%, and the phone was shutting down. The shop showed me a display of their terms and conditions that state their…
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What can I claim for lost bus tickets after app update made First Bus app unusable?
Hello all, I've joined so I can ask the collective MSE wisdom about an issue I have with First Bus. Two weeks ago, they released an app update which makes it unusable, it cannot launch on my phone at all. I've raised the issue and been told they're looking into it, with no idea when it will be resolved. I've lost access to…
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Where do I stand with Cabot? Any help gratefully received, thank you!
Hi, I had a handful of debts over 11 years ago that I initially set up a plan to pay through Stepchange and eventually made my own agreements with the debt collection agencies (4 in total). I never missed a payment. This year, Cabot Financial began hassling me to do a new financial assessment. This became harassment as…
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Tyre and Alloy Wheel Care Plans
Hi, I would appreciate any help/advice on above. Took delivery of a new car 4 days ago, I also took out a tyre and alloy wheel care plan as recommended by the dealer. I now have to have a tyre replaced due to a puncture/tyre fault? The supplying dealer said I would need to contact the care plan provider who simply rejected…
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MY RIGHTS TO REJECT A CAR
I bought a brand new, unregistered Audi S3 back in January. When I went to collect the car, it wouldn't start. After two weeks of technicians investigating the electrics, it was decided that they couldn't sell me the car, so I agreed to buy another S3 (same spec car, different colour). This S3 had electrical problems from…
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Ikea complaint going unanswered
I have an ongoing issue with Ikea which I've initially attempted to revolve over their chat. After several failed promises I raised an official complaint with them using the following two email addresses: * ikea.complaints.gb@ikea.com * terms.conditions.gb@ikea.com After still not receiving any response I turned to…
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Roofer compensation
Thank you in advance for any advice. I had a new roof installed last year which has had to be completely re done as thr work was faulty in several ways and letting in water. I had a roofing survey carried out so that I had evidence and have now submitted a claim to small claims court for the monies paid to him (having now…
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UPS lost a parcel send by a third party and refusing compensation
Any help greatly appreciated here. I lost my wedding ring at a Christmas party in a ball pit back on 18 December 2025, shortly after the venue found the item and offered to return it to me via a company call Faundit who return lost items via post for hotels etc. I paid £19 for Faundit to return the ring and on 24th…
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Right to cancel order due to delay
12 weeks ago I placed an order for a new double glazed front door. The surveyor made the measurements and I signed the order form. It was suggested that the door would be installed after 6 to 8 weeks but this was not in writing. No deposit was taken. No copy of the order form or Ts&Cs has been provided to me. After 10…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
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Gaming site refuse to refund my money ( wasn't gambled )
Afternoon , I recently signed up for a game called chicken road ( avoid ) , I deposited £20 (min required to play ) and then played the demo version , I then realised it was a scam and tried to withdrawal my £20 , however it was then stated that the minimum amount to withdrawal is £100 , I hadn't been made aware of this…
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Holiday ruined
Long story short, we booked a holiday through a travel company, after arriving in Milan there was a national train strike which prevented us reaching our first port of call which in turn meant the most important part of our holiday was not possible, by law the strike was announced 1 week before our holiday, we believe the…
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Advice Needed – Partial Refund for Blizzard-Affected New York Pass
I'm afraid it's taking a while for me to ask for help as thought I could manage with chatgpt, but now I'm feeling a bit cheated. Me and my sister in law went to New York in February and we both purchased a 3-day Go City/New York Pass through Costco UK. We fully used day 1, but on 22nd and 23rd February severe blizzard…
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Refund in full
Hi, contacted complete savings today. After being confused by their offer of an 3 month refund on the first call, I did some more research, rang again and quoted MSE advice and consumer law on pop ups (I didn’t know I had signed up) and got a full refund of £740. Thanks for making this easy.
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Electrical goods safety standards ?
This welding machine from a Chinese online seller shipped from a warehouse in the UK has the fuse bridged with wire from the factory , is this legal to be sold in the UK ? No trolling this thread please.
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Carsa refusing to pay additional repairs cost
Hi can anyone give me further advice for my a car brought in February from Carsa online then delivered to Cannock . I’m having no luck with customer services feel like I’m going round in circles. This is regarding Cannock branch refusing to pay the bill for a repair. I purchased the car in February, the car was faulty upon…
