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Vehicle Rejection
Good afternoon all, ill try to make this as brief as possible. I purchased an approved used car from a large chain in June 2025 - this came with 1 year manufactures warranty. 2 weeks in, I had issues with the main media screen not working and a control panel containing a finger print sensor not working. I booked into the…
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Amazon Deceit !
Hi, I purchased a Kindle Paperwhite Signature Edition (32 GB) - With a 6.8" display, in July 2024, in December 2025 it began having problems with not fully charging. I purchased a new adapter and did everything that was asked of me. However, nothing was working so I contacted Amazon Directly and after speaking to 5…
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14 day cooling off period full refund, except they slapped on a £49.99 fee
I bought home insurance yesterday, but realised it didn't cover me for mobile phone unless I took out specific extra cover (thought personal possessions would cover it). I cancelled straight away expecting a full refund, as it was within the 14 day cooling off period that entitles you to a full refund, but got hit with a…
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Advice on consumer rights when retailer refuses to refund despite parcel tracking evidence
A month ago a return some orders to Dunelm. Most of this was rugs that were wrongly advertised in terms of size or damaged. It just so happened that 4 parcels were collected by Evri at the same time, and another, large rug, by Yodel, also on the same day. After 2 weeks passed, and delivery tracking showed delivered within…
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Apple Refusing Refund/Replacement – Wrong (Possibly Counterfeit) iPhone Supplied – Where Do I Stand?
Hello, I’m hoping someone can help or advise as I’m at my wits’ end with this situation. I purchased an iPhone 16 directly from Apple. Delivery was via DPD to my workplace. The parcel was marked as “delivery attempted – recipient not present”, despite no knock being made (there is CCTV at work). I was then told to collect…
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Vehicle finance dispute – concerns over FOS process and evidence handling
Hi all, I’m looking for informed views on a long-running vehicle finance dispute and, in particular, concerns around how the Financial Ombudsman Service (FOS) handled evidence and process. Background • I purchased a used van on finance for business use • No service history was provided at point of sale despite requests •…
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M & S voucher showing no money on it !
Hi All I was just wondering if anyone had experienced the same issue as me I purchased a voucher at Christmas for a family member and this was wrapped up under the tree until it was opened when it was gifted and our family member went to spend. There was zero money on the card I told her to check the gift receipt and it…
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Tik Tok Creator Payments
My Tik Tok account was hacked last year and after a lot of misery dealing with them, they gave me the account back and I changed my login details etc, however, I had built up around 3k in creator rewards that Tik Tok, whilst the account was locked by them, transferred the money into their own Paypal account and now don`t…
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Faulty Acer PC
I bought a Acer desktop gaming PC from Currys in April 2024. At the time of purchase Currys advised me I didn't need a Care & Repair Plan until the manufacturer warranty had expired. Therefore, in March 2025 I contacted Currys and asked for a plan for the PC. They told me they do not provide a Care & Repair Plan for the…
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Tesco Business Mobile
Hi, Not sure if anyone can help but here goes. My school closed last year and I was responsible for the school mobile phones including mine. Tesco business get you to do a credit check when you sign up which I did then transferred it over to the school. I thought this transferred the contract over but I'm being chased my a…
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Dell Promised a Replacement Within the 30 days. But changed their mind.
Any help here most appreciated. Like a train crash, I could see this coming, but was repeatedly reassured by Dell. * What did you buy? A Dell Alienware PC for around £2000.00 * When did you buy it? 2nd December 2025, delivered 11th December * Where from? (internet or in store - it DOES make a difference) Dell's website *…
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Car Salary Sacrifice - employee rights to reject??
Hi, I have a vehicle which is currently subject to a safety recall and has mandated a reduction of the battery charge due to the risk of fire until such time a fix is in place. No date given but a significant amount of vehicles affected worldwide and not a small job to replace a battery. I understand salary sacrifice is…
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ENY 1 Battery Range Total Rubbish
I could bore you all day with where I am up to but in brief 1. Honda - not interested in their pathetic range, especially in cold weather, even without the accessories on 2. The Motor Ombudsman - total waste of time - they are paid by the Motor manufacturers 3. Great car, its a shame that I can't go very far in it
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VERY CATALOGUE
I have searched high & low, but can't find an email address by which to complain to Very. Can anyone please help? Best wishes, Amanda
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John Lewis admitted losing my property - now claiming "delivered" without proof. Advice?
Hi everyone, I’m looking for some advice or to see if anyone else has dealt with "fragmented" service at John Lewis recently. The Situation: I returned some earrings (£36) but the return was rejected (I am not disputing that). JL agreed in writing to send them back to my billing address. The Evidence: I have emails from…
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Second hand car faulty CRA - rights if it goes over 30 days
After some thoughts and possible advice, if anyone can help. It is a bit of a long story, so I appreciate anyone who takes the time to read it Son bought a car, which then broke down with a locked steering wheel. He bought it second hand from a dealer. As it was within the 30 days, he contacted the dealer, making them…
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Dispute over refund of deposit - recliner chair
Hi All, I'm hoping for some advice on behalf of my elderly parents. My dad has mobility problems and struggles now to get up from sitting. They decided to look at getting a rising recliner chair and arranged for some companies to visit their home. One of the sales people basically took a deposit of £900 from them by card…
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Someone spent my Tesco E-Gift Card without my knowledge or authorisation
Hi, Please provide me with some advice. On December 4, 2025, I purchased a Tesco gift card valued at £150 from Perkbox Ltd, which is an employee benefits and rewards platform. I saved the gift card in my Google Wallet and used it only once, on December 15, 2025, to spend £32.06 at a Tesco in Stockport. However, without my…
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Car tyre/wheel stalemate
Hi, my car went over a pot hole the other day and damaged the wheel and tyre. I took it to a local tyre company who said they didn’t have a replacement wheel but they would try and repair the damaged one and replace the tyre too. They did this and sent me on my way after I’d paid for their service. A day or two later the…
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Extended Christmas return - Currys
Bought £600 fridge from Currys 1st week of Dec, for home delivery. Was delivered to the empty property I was due to move into in Jan, in readiness for me moving in. Paid for installation which involved delivery guy plugging it into mains to check it was working and adjusting one of the adjustable treads so it was straight.…
