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Rug damaged by dry cleaners
We had a hand woven late 1980s Moroccan rug which was a gift from a late parent dry cleaning my Johnson’s and it has come back damaged irreparable, they have offered us £500 compensation. The rug holds a lot of sentimental value to us and feel the offer doesn’t reflect this, what should we do ?
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Flight cancelled for august 2026
We’ve just been told our flight for August 2026 has been cancelled and offered several options, but we have a severely disabled daughter they are aware of, and I don’t think any of these are lawful reasonable adjustments under the Equality Act. First, they want to move us from a small airport to Gatwick, but we need the…
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flight cancelled reasonable adjustments
We’ve just been told our flight for August 2026 has been cancelled and offered several options, but we have a severely disabled daughter they are aware of, and I don’t think any of these are lawful reasonable adjustments under the Equality Act. First, they want to move us from a small airport to Gatwick, but we need the…
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Royal Mail Complaint Email Address
As an alternative to their complaint webform this can be used: customer.service@royalmail.com The advantage of email is you can include/attach screenshots and/or documents such as receipts. After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.
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Should I just dispose of a rogue tradesman's ladder he left behind.
Hi, I used a community app called Nextdoor to get a guy to fix a leak in roof of the boiler house last January, seemed a friendly enough guy and just wanted £150 to do it (over a period of almost 20 years I had got a few guys out and none of them fixed it) I was getting a new boiler in so had to have it done. Anyway I…
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Travel Agent Refusing Refund
Hello I booked some flights through Edreams and as the times changed by more than 3 hours I decided to cancel them. They told me to contact the airline, Indigo, direct to cancel them which I did. I didn't receive the refund and to cut a long story short, Indigo are saying that they have sent the refund and Edreams claim…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Mac Donalds
Can't find the previous thread. Seems since July no longer free 🤷♀️
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Rebate for settling PCP
I took out a PCP for a new car and signed all the paperwork remotely approx one week before collection. I thought better of the interest rate I was being charged and requested a settlement quote about a week after delivery. I got the settlement and paid off the finance about one week before the first payment was due. The…
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Charity
My wife was pressured into signing up to a charity lottery direct debit in a shopping mall. The leaflets mentions gamble aware and she’s already signed up to GameStop what would happen would they refuse this? I felt very bad as I got annoyed with charity worker but they are very pressuring has anybody else experienced this…
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Debit card refund
I purchased an airline ticket through Booking.com. and that went through Pay Pal which was paid for from my Halifax account debit card. The airline has gone bust and i was wondering who i should contact to try and get a refund?
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Cargo Company - Non-Delivery of Goods and Breach of Contract
I engaged Lockwell International to ship my belongings to Dubai under a full-service agreement. The arrangement included packing, shipping, customs clearance, delivery to my doorstep, and assembly at the destination. I paid all associated costs upfront. These goods represent everything I own—my entire life packed in boxes.…
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Unsuccessful Mail Order Processed And Sent
I purchased online an item advertised on Facebook. Within a couple of minutes I received an email saying my order had been unsuccessful, try another payment method. The next day I tried to order the item again, as before after a couple minutes I received an order unsuccessful email suggesting i try another payment method.…
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Can I get a full refund from JustAnswer.com? They say no :-(
Hi there, So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall…
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Plumber ignoring me.
We had a bathroom refurbished in April this year by a company we had
used previously for a small job. The plumber and his colleague were neat, tidy,
and cleaned up well so after looking at their previous work and comments from
customers, we decided to hire them for this job. We were asked to order anything we wanted…
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LeasePlan/Ayvens admitted “persistent issues” – unsafe VW ID.4, 6 videos, still trapped...
Hi all, Looking for advice and shared experience. After 3 years and £14k+, LeasePlan (now Ayvens) finally admitted in writing that my VW ID.4 has “persistent issues.” Their remedy? A 10% discount – while I keep paying £391.76/month for a car that’s unsafe. Evidence bundle: - 6 videos: 5 showing daily Android Auto failures,…
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Damaged Kitchen - Purchased from and online DIY Kitchens
Good Evening all I have recently purchased a kitchen from a online kitchen provider, everything was fine until the kitchen arrived. The delivery drivers started by dropping two of the units. Then when it came to unboxing them there were damages. There are:Dismantled items that arrived with large gaps and not packaged…
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PCP unwind within 14 day cooling off period
I bought a second hand car online via distance selling. When it arrived, it had damage (deep scratches, cigarette smell) so I immediately contacted the garage and told them I wasn't happy with the quality of the car as it wasn't as described. They agreed to allow me to return it but then dragged their feet organising…
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Can I cancel my building contract? Work hasn't started.
I signed a contract for some building work. During the discussion with the designer/sales person they kept saying that theirs was just a "basic design" and the surveyor would be out to do the proper one. When the surveyor came out he was all over the place, quoting sizes that weren't possible and saying all sorts that…
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Refund refused due to excessive wear
Hello, my son (17) bought a pair of climbing shoes for £124 online from a UK store. He tried them at home but they were too small so we sent them back (all within the 14 days). The company are refusing to refund him for the shoes - they have sent photos showing a small amount of writing on the sole of the shoes has rubbed…
