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Rat Rights (warning - a bit grim)
I am in a bit of a state. Over the last 2-3 years we've had a problem with rats which has got consistently worse. One got into my flat, gnawed a hole into my fridge and set up camp under my spare bed. Another appeared in my neighbour's loo while he was sitting on it. Last year we caught 5 in humane traps and took them a…
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Amazon Warehouse /Resale and guarantees
I've just bought a Samsung microwave from Amazon Resale. I know I have my distance selling rights and an Amazon guarantee but do I still have the 2 year Samsung guarantee? I see no mention on the Amazon site. MSE wrote an article about Amazon Resale recently that fails to discuss this - which is a bit of a glaring…
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Worcester Bosch Repair issues
The background to this was originally in the Home/DIY section but I think this is now become a consumer rights issue and I could do with some advice. Last week I had a Worcester Bosch engineer out to perform a fixed price repair on my old boiler. Real value for money as he replaced a lot of main parts and gave it a full…
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Refurbished Mobile Phone Battery Life
I bought a refurbished iPhone 15 from an eBay seller. It was advertised as in "Excellent" condition which was derscribed as having at least 85% battery life. The phone supplied had only 80% battery life. I would like to exchange it but the supplier no longer has any stock.I asked for a partial rebate but they offered me…
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Consumer rights with distant purchase from car dealer and faulty vehicle
Hi Everyone, I am in need of advice please. Two months ago I bought a used car from an independent dealership via online, so a distant sale. One of the staff drove the car up and I completed the bank transfer upon delivery. I have yet to receive a receipt. Within days I was getting a persistent high temperature and reduced…
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Motorpoint car return/replace options
HI (sorry in advance for saga) In Feb26 I bought a 21 plate, 43K miles Nissan Qashqai from motorpoint thinking I was getting some reassurance from buying from big brand that claimed to do checks and have a quality guarantee . Found immediately fault with petrol cover which was replaced then soon after over 30 days had…
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Amazon Prime movies
A word of caution: movies 'purchased' on Amazon Prime and downloaded to your device can only be watched by using their app. Of course, you can always purchase their tablet. IMHO, they do not make this sufficiently clear on their website, though I'm sure that it is likely conveniently hidden somewhere inside of the small…
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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
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Repair under warranty - what if discovered counterfeit or refurbished by unauthorised party?
Hi all I purchased a used Dyson airwrap for around £400 from eBay, from a seller that has 99.8% rating from almost a million items sold, so I assumed they were a reputable seller. I paid via PayPal which took payment from my credit card. The airwrap is one that connects to the MyDyson app, which it still does successfully,…
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Electric recliner chair: fault and complaint
On 2nd April 2019 I paid Kettley’s, an independent furniture shop, a deposit for an electrically powered recliner chair, then paid in full on 22nd May, both with a credit card. Since the delivery – I think on the same day I have had 6 visits, 4 from Kettley’s, 2 from the manufacturer to try to stop a screeching sound from…
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App/Online ordering platforms profiting by charging customers a “service fee”
App/Online ordering platforms are profiting by charging customers a “service fee” If a business had internal improvements to make a better customer journey/visit while at their premises or website they don’t charge their customers a fee for using them, or if the roof leaks or something does not function as intended, the…
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Is this misleading, or am I being stupid?
I bought this instore at Sainsburys Nissin Soba Protein Classic Instant Wok Style Noodles Pot 92g | Sainsbury's The reason I bought it was simple. It said in very large lettering on the front "Source of protein - 18g per pack". I reasonably took the "per pack" at face value and took it to mean "per pot". I would not have…
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Amazon purchase of Samsung phone. Fault caused by samsung update, just outside UK warranty.
Morning all Wondered if anyone could assist please. Our daughter has a samsung phone that has started boot looping after an update in March. We've been speaking to Amazon for over a month, who have basically been stringing us along. They have been 'contacting the seller' 2 or 3 times (who looks to have done a runner) and…
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Time to deliver
I ordered something online, rough cost around 150 pounds using a credit card. I got an acknowledgement email but that was followed by another email stating that because they were a shop and relied on the manufacturers to supply the goods, there could be a delay of up to 16 weeks. This was not stated on the website when I…
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GETTING A NEW BOILER
I had a couple of bursts in my kitchen with my heating pipes and the plumber who fixed them for me said that my pipes were of poor quality and needed replacing so as my boiler was over 30 years old it would be best to change to a combi boiler and get new pipes and a new system in. So saved up for a year and then contacted…
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Refusal to return postage under DSR
I bought shoes online from Hotter but they didn't fit and had to return them. I understand the Distance Selling Regulations and how I must contact the company before returning them. I sent the following email: "Customer Number - xxx, Name, - xxx Order Number - xxx I have received the trainers - Dashzs 032 today but I am…
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Capital one not refunding disputed transaction from online scam.
My friend was scammed online from a website. The site has heavily photoshopped product images and the product received was nothing like the images depicted nor the description of the product. Also the site stated money back gaurantee, easy returns and prepaid returns label. Anyway, I followed the returns procedure, the…
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Car Warranty
Hi- We recently purchased a New Car from a UK Wide Vauxhall Dealer- prior to the purchase we flagged to the dealer that there was a note that the Car we were buying may have been involved in an accident. This was immediately shut down by the salesman and we were assured that prior to collection the car would be serviced…
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Unsolicited Goods? / Wrong address scam
New forum user here - I'm trying to work out if the situation I'm in means I have unsolicited goods or not and what my rights are. Recently a package arrived at my address completely out of the blue. I did not order anything from the company who sent it. From the codes on the box I can see it's a household appliance with a…
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Hotel booking refund claim
Back in January this year I booked a stay with a hotel chain (Holiday Inn), the booking type was a non-cancellable but modifications allowed and payment was taken via credit card (mastercard). However due to change to circumstances and the fact that other dates were cheaper, I looked at changing to other dates and…
