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Amazon Damaged Item
Replace item damaged. Getting help on the item from their options. No phone number. Chat says as it’s bought from a third party, I should contact the seller directly, which I know from ML/MSE that’s not correct. However, I did text the seller following instructions on Amazon and the seller says I should contact Amazon. I…
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Reclaiming small claims court fees
Hello, I bought bathroom items and sent back unused within 14 days. The company was not responding regarding my refund and didn’t respond within timeframes set out in consumer rights. I sent them a notice before action and then eventually filed a claim with the small claims court following the lack of response. Once I did…
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Refunds at the Range at Christmas
My daughter went to return something at the Range that she had bought 8 days previously, ( it states clearly on the receipt you're allowed 14 days to return items}, but she was refused a refund because at Christmas apparantly you are only allowed 7 days. When she pointed out that on the receipt it is 14 days the manager…
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David Lloyd Membership Fee to increase 13.5%!
Hi there, I have just had notice that my David Lloyd gym membership is going up 13.5% in January! This is way beyond inflation, is it not? I have not tried to negotiate yet, but wondered what my rights were? Any ideas? Thank you in advance everyone!
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faulty tv john lewis
Hi, so bought a lg tv back in mid 2021 with 5 years warranty around 6 months ago, it started to lose power, reboot, would not turn on etc it was repaired 2 times to fix this issue and then 4 weeks ago it would not turn on at all, i was offered repair again by john lewis, which i accepted and it seemed fixed. now aound a…
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Who should deal with this insurance issue
I wasn't sure whether this was a consumer issue or a Insurance issue, and am happy to move this if people think it should be on the insurance board. Short version of long story (can add more later but I have to go out) Item bought from Amazon, delivered by courier AIT home delivery, caused damage to my property. AIT are…
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Zara returns process preventing refund
I'm hoping to get some advice in relation to an apparent breakdown in Zara's returns process. They have accepted my returns request (3 times) with an email that says "Your request has been accepted. You will receive the return label by email in the next few hours". It is now 6 days (and approx 4 hours spent on chat with…
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Power chair Return issues…
I purchased a powerchair from a large company. I’ve had this one since Mid August. I’ve gone back to them as the mileage it advertised was 15 miles and I’m only getting about 3-4miles before it flashes red. I’ve had to pay £80 for them to send an engineer out (apparently refunded if he finds a fault) however she said the…
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TikTok Shop Refund Issue
Hi all, just wondering if someone could help me with a very stressfull and horrible situation I have got myself in to with TikTok shop. Below are the details of whats happened and I've tried to include as much detail as possible. On 19/11/2025 I placed an order on the TikTok shop for a Xiaomi 15T Pro mobile phone from the…
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Car Finance and Warranty Mis-sold ?
Hi everyone, can anyone help or advise a course of action as I am at the end of my tether after several stressful situations involving my used car developing faults after purchase.In Feb 2024 I bought a 3yr old Jaguar iPace by PCP from a car supermarket style dealer (seller).I had been reluctant to buy as it was out of…
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Refund Method after 30 days for Faulty Item
Hi All, This is my first post so thank you for reading. I bought an item on 11 Sept 2025 for my husband's anniversary gift. It was a cashmere hoodie that has now developed a huge hole along one of the seams. I have contacted the retailer and sent a photo and they have agreed the item is faulty/sub standard. They won't…
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24/7 Home Rescue still chasing £65 “cancellation fee” after I filed an official complaint with FOS
Hi everyone, I really need some advice regarding 24/7 Home Rescue and a £65 “cancellation fee” they are chasing. Here’s the situation: * I never cancelled my Direct Debit. * 24/7 Home Rescue stopped providing the service and I requested them to cancel the policy on their side. * Later they claimed I cancelled the Direct…
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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Samsung ignore consumer rights
I am genuinely gobsmacked at the service or lack of service I have received from Samsung. If anyone can help, it would be appreciated. My brother and I purchased a new TV for our mother for Mother’s Day. She was redecorating her lounge and it seemed a perfect time for a new tv. We chose Samsung as they are a large brand,…
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Creating payment plan for contractor to sign
Hi after issuing my final letter before court action to a contractor who's work was not fit for purpose,they have agree to pay me a set amount in a few installments.I can find some template letters online for them to sign, but would also like to know whats important to include, obviously the dates if payment, the amounts…
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Bannatyne Gym - Membership overcharged
Hello! I mentioned in passing to my partner that my gym membership had gone up again and how high it was. It's gone up 4 times since 2022. He checked his monthly fee for the same gym and it was considerably less than mine. When I looked into it, I had been paying more than his current charge for the last three years. I…
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Amazon not honouring offer of return for refund
Hi everyone, I’m hoping for some guidance on a consumer rights issue. I bought a new iPhone from Amazon on 11 June 2024. From day one it has had a charging fault — it only charges after a reboot. I tried multiple cables but the problem persists. Unfortunately, I didn’t contact Amazon until 4 June 2025. Customer Service…
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Victorian Plumbing - refusing to collect items incorrectly described and pictured
Hi all, I'm looking for help with where to go with this. I ordered a vanity unit with sink and a toilet with unit from Victorian Plumbing for 429.99. The units I have received are grey, although the images on the website are black and they are described as matt black. The item can be found on their website named Cove 550mm…
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Car Lease order (resubmission of credit check, due to time elapsed) Consumer rights
Hi all, quick question about a lease order. I ordered a car through a broker a while ago and the finance was originally approved, but delivery hasn't occurred yet. The broker has now emailed saying the funder needs to extend the credit acceptance, and they want to re-submit my details for another credit check. Here’s the…
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Halfords Motoring Club has no cancellation option - how is this legal?
I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…
