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Car dealer false advertising refused refund
Hello all, On the 2nd August we purchased and collected a used car from a local dealer to ourselves, all fine and dandy in the first week apart from we could not understand how to function the infotainment screen, during that week my Wife asked me to take a look, I was reading the manual to see what we needed to do but was…
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Hoseasons UK Holiday Price Increase
Hello Sorry if this is already in a chat somewhere already. I did do a search but couldn't find anything similar. We booked our usual holiday in Cornwall a few months ago and paid the balance straight away. Now with less than 5 working days to go (Saturday 30th) Hoseasons have increased the price by £200 due to a "Mistake"…
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FedEx disbursement fee
I ordered 2 items from Japan and paid the company £19 for the company to post it to me with them using FedEx. After I accepted the parcel 2 weeks later I received an invoice for VAT plus a disbursement fee of £12.75 on top of the cost of VAT. I am happy to pay my VAT but not this additional fee which I did not agree to.…
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Can I get out of my EE contract?
Hi, I have very poor 4G and 5G signal at home, and EE have acknowledged this is unlikely to improve due to most likely not being close enough to the nearest mast. The EE coverage checker does however state that signal on my street indoors and outdoors should still be good, but general browsing is very very slow. Watching…
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UPS asking for more duty
I recently had a delivery from Europe. On the doorstep the UPS driver asked me for £50.73 for duty, I wasn't expecting that, but he said he wasn't allowed to leave the delivery without taking payment. So I paid. A couple of days later I received an invoice from UPS confirming I had paid. I also have the receipt on my bank…
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Help needed
Hi all I purchased a Samsung heat pump tumble dryer from Currys March 2024, I have contacted Samsung as it has a 2 year warranty and has developed a pungent smell which is left on your clothes when dried, Samsung say it lack of cleaning, even though the filter is cleaned after every dry and cleaned as per instruction book.…
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Sainsbury's SmartShop payment issue
Dear all, A few weeks ago, I made a payment using the SmartShop app at Sainsbury’s. I first tried Bank Card 1 three times, and each time I received a rejection message. I then used Bank Card 2, and the payment went through successfully. However, when I later checked my statements, I discovered that all four attempts had…
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Mobile.co.uk not honouring Curry's voucher offer
Following the advice in the weekly email of June 24, I bought a Pixel 9a from Mobile.co.uk.The deal included a £50 Currys voucher, to be sent 'between 18/7/2025 and 17/8/2025', as my order was completed on 10 July.Over the past week I've had online chats with Mobile.co.uk to find out why the voucher hasn't been sent, and…
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Should I pursue this refund?
Hi all, my friend and I booked and paid online in July for a spa break of three nights Sept 1-4. Then her sister asked to join us, so we upgraded to a triple room on Aug 7th at a further cost of £493. Unfortunately, my friend who is a cancer survivor was given a last-minute oncology appointment bang in the middle of our…
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Claiming off house insurance for contractor's mistake
Hello
Everyone, I had a
plumber fit a new heating system last year and now one of the joints he fitted
has failed and caused a lot of damage. Although he has admitted using the
incorrect type of fittings (against manufacturer’s instructions) he is denying
responsibility – because he’s always done it that way. I have proof…
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Non refundable hotel booking - what are my ACTUAL rights?
Hi. What are my ACTUAL consumer rights on this? Booking made via 3rd party. Choice of rate X at lower price. Non refundable cancellation. Rate Y, over £100 more, fully refundable. I understand that there should be a reasonable fee added for admin in the event of cancellation, but moreso if there is little notice as hotel…
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Van broken into whilst at garage
Hi my son had his van broken into and tools stolen whilst in a garage for repair. It appears they moved the van to a road off of their premises whilst juggling parking, at which point the van was broken into and tools stolen. Are they responsible? Many thanks Mark.
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Next steps as Google wont fix
On 16 July, a crack started forming down the middle of the inner screen on my Pixel Fold. It began as a black spot and spread within hours. The phone wasn’t dropped or mishandled. This was clearly a defect. I’m in the UK, so I sent the phone to Google’s repair centre in Poland. i bought the phone from Google directly…
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Volvo XC60 oil pump failed
I have a 4yr old Volvo XC60 and had a red warning light of low oil pressure and to stop safely. Did as such and AA came to check. Oil full so off to Volvo dealership. Have been told there are slivers of metal in the oil and the engine needs replacing at a cost of £15k! Out of warrenty. Engines not covered on car insurance.…
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ASDA scam?
Hi, I'm wondering if anyone else had a weird call claiming to be from ASDA? I had a call which I answered because it seemed to be from a local landline number. The caller said they were from ASDA and said they'd noticed I hadn't shopped with them for a while and wondered why BUT then they said 'Ah I can see you shopped…
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5 year warranty of kitchen tap -- but no receipt - advice?
Hi All, My father bought and fitted a kitchen tap for me in Feb 21 from Wickes. It has a 5 year warranty and has just developed a fault (constant dripping, squeaky hot tap) -- I don't have the receipt but we have found the transaction on his credit card. I emailed all this to Wickes and they said without the actual receipt…
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Return Items sent to wrong retailer, retailer has destroyed items without notice
Hi There, I recently returned items to two retailers but when I hadn't received the refunds I made enquiries. It turned out I had scanned the wrong QR code for the wrong parcel and the items went to the wrong place. The one retailer told me that the items had been destroyed. I've been researching this issue and it seems…
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New sofas - want to reject
We have recently bought a couple of new sofas. We visited the store a few times to try them out due to issues requiring a level of softness. On delivery, the first thing we noticed was the wrinkling on the seat cushions- a possible excess of material. Additionally, they were very firm and not as supportive under the knees…
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Distance learning fees, help if possible advice
Hi. I'll try to brief. In march 2025 I started an entry level administration distance learning coarse, advertised as free. I completed, submitted and passed 2 units while looking for work as I was made redundant at the beginning of the month. On may 29th I started a new job abruptly and happily. I informed the coarse…
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Fast Track Reclaim
Hello, can anyone help me please? I have a really bizarre situation that I do not know how to tackle! I noticed my tax code was lower than expected and on investigation, found HMRC had me down for a healthcare benefit from my previous employer. I advised them that this was incorrect and a few weeks later I received a…
