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RyanAir Website Glitch
Hi all, Please can someone help me understand my options. When logging into my Ryanair account today, as did many, their flights appeared as cancelled. I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did. In the meantime, I had to shed out an extra…
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John Lewis gift card validity
This is my first posting so hope I don't mess up.... I was quite angry the other day after I found an old John Lewis gift voucher whilst having a paperwork sort-out, and when I tried to find out the value of it on their website, the card number wasn't recognised, so after a few emails I was given a phone number of the gift…
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Argos Wardrobes
Hi All, I have been attempting to fix my wardrobe with Argos. I will try and make this a quick one but I would like some advice if anything. I bought a wardrobe in October 2024 and it took forever to fix and I quickly gathered there were not the right parts. I sent an email to Argos however I gathered this was not Argos'…
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Extended warranty lack of documentation
I recently bought a dehumidifier from Meaco dehumidifiers (appears to be "Love Shopping Direct Ltd" although not on email or invoice). When I ordered on the product page it showed '3 year warranty' however this was not shown on the invoice or order acknowledgement email. My question is around not having proof of an…
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Boohoo return to gift card not bank
I made a £300+ order with Boohoo for holiday clothes as my weight changed a lot and I need a new summer wardrobe. I sent a lot back (weight issues, again!) and requested my refund. I've now been sent the refund on gift cards, which they claim I requested. I definitely didn't - I don't ever choose gift card options and need…
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Faulty car purchase and now got a CCJ against the seller. Exploring my next move.
Hi everyone, hope someone can help with this!! I bought a car for my daughter in Feb 2025 for £2900 from 2W car limited in Bedford. Car was full of issues (timing belt, head gasket, solenoids, etc). Got repaired paying another £3400. On 2nd September, I got a CCJ issued against the seller as no response from him. I have…
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Paying for parcel protection
I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring…
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Section 75 is a washout. What on earth can I do now??
NB. It is
extremely important to note that Desktop PCs have increased considerably in
price since I purchased my PC 3 weeks and 5 days ago. Although my PC cost £1472.49,
an equivalent one now costs something like £1700 to £1800 (due to shortage of
memory that generative AI uses). This is important if I insist on a refund.…
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Disclosing credit checks
Hi, I recently reapplied for a First Direct basic current account (no overdraft) after seemingly getting rejected for the same product last year. I thought this time I would follow it up, and after reaching out to their customer services, found out they could not explain why I was previously rejected and did not feel the…
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URGENT:Section 75/Consumer Rights Act Help – Faulty Car, Retailer Refusing Refund, HSBC Delaying
Hi everyone, We’re looking for advice on a stressful situation involving a faulty car, a rejected refund, and a Section 75 claim that’s going nowhere fast. My partner and I are both in our early 30s and work in healthcare. After saving up for a long time, we bought a used 2016 Ford B-Max (automatic) for £6,290, paid in…
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Betfair account issues
When I try and log in to the Betfair Exchange I get a message saying my account is closed. I have no idea why this might be. I have been a customer of the Betfair Exchange for 20 years and in the past have enjoyed hospitailty at major events from them. At one time I was a VIP Customer with an assigned account manager. I…
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Ring bought from Glamira
Greetings all. A few weeks ago, I ordeded am engagement ring from Glamira. The reviews on Trustpoilot looked good, and website looks prefessional. However, the ring looks like it fell out of a party cracker. The website says thewy offer a 60 day return as long as the security label has not been removed, which it hasn't. I…
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Where do I stand here? Return postage
Hi all, please could someone advise? My mum kindly bought be a blazer for my birthday online from a store I knew nothing about but it looked good quality tweed, £70. (Yes I know I should have checked out reviews, so no Told You Sos, please. I’m a knackered mum of a special needs child and frankly I was exhausted, saw…
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Is there a refund timescale defined by law?
We have sent back the item that arrived damaged back to the seller. It is now a month and still no refund. Is there a time limit for processing the refunds that they have to obey by law?
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Moved: Severn Trent Water
This discussion has been moved.
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IKEA delivery - won’t help carry sofa?
We bought two sofas from ikea and paid for delivery - they’ve missed two delivery dates so far which is majorly inconvenient but that seems to be par for the course with ikea. What’s more concerning is that they say they cannot guarantee that the driver will help carry the sofas. They only guarantee kerbside delivery and…
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Refund - Dorothy Perkins
I recently purchased a fair amount of dresses for NYE - a selection to try on for myself and my daughter - I used Klarna as my payment method. Unfortunately the whole order needed to be returned - on registering the return the system only gave one option to refund to a gift card and not my original payment method. I…
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New roof installed to fix a leak, leak came back worse in 6 months. Roofer now avoiding me.
Hi everyone,I need some advice on a roofing nightmare that's been going on for over a year. I live in the upper floors (first & second) of a Victorian terrace, with a separate ground-floor flat below. For about 7 months, we had a persistent leak under a dormer window. After repeated (and expensive) patches, it got…
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Amazon: Faulty Twinkly Lights, Consumer Rights Act 2015
Hi, I have some Twinkly Christmas Lights (actually six sets of them), and I noticed on unpacking this year that my most recent set was faulty. I purchased this from Amazon for £168.00 on Fri 25 Nov 2022 using a credit card (Amex). The lights were used for two seasons (2022 and 2024 - I didn't use them in 2023), and when I…
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Dog training service not delivered as advertised – refund process stalled
I’m hoping for some advice on a consumer dispute I’ve been unable to resolve. I paid for a dog training programme in July based on claims that my dog would be able to be off leash at the end. Unfortunately, that outcome wasn’t achieved — my dog is not off-leash capable. I contacted the company in early September. They…
