montford & co

happyandcurious

Has anyone had had dealings with Montford & Co?
My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality.
Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive).
Montford appear to be Uk based but are in fact registered in the Netherland and their T @ C
say the contract is subject to Dutch Law.
They do say that returns are at the cost of the buyer but do not say that this is to China.
Trustpilot has many posting similar experiences.
We are not sure of our legal position here but have contacted our credit card company.

eskbanker

Chances are that the card company will process a chargeback for you, but only if you return the goods....

user1977

happyandcurious said:

Montford appear to be Uk based 

No they don't. They have a Dutch address and phone number on their home page, I can't see anything claiming to be uk-based.

Ayr_Rage

happyandcurious said:

Has anyone had had dealings with Montford & Co?
My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality.
Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive).
Montford appear to be Uk based but are in fact registered in the Netherland and their T @ C
say the contract is subject to Dutch Law.
They do say that returns are at the cost of the buyer but do not say that this is to China.
Trustpilot has many posting similar experiences.
We are not sure of our legal position here but have contacted our credit card company.

As you have the goods I cannot see why you expect your card company to do anything.

Once again, a case of not reading the Ts and Cs or ascertaining who you were dealing with.

sheramber

happyandcurious said:

Has anyone had had dealings with Montford & Co?
My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality.
Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive).
Montford appear to be Uk based but are in fact registered in the Netherland and their T @ C
say the contract is subject to Dutch Law.
They do say that returns are at the cost of the buyer but do not say that this is to China.
Trustpilot has many posting similar experiences.
We are not sure of our legal position here but have contacted our credit card company.

What made you think they were UK based?

Woodstok2000

happyandcurious said:

Has anyone had had dealings with Montford & Co?
My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality.
Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive).
Montford appear to be Uk based but are in fact registered in the Netherland and their T @ C
say the contract is subject to Dutch Law.
They do say that returns are at the cost of the buyer but do not say that this is to China.
Trustpilot has many posting similar experiences.
We are not sure of our legal position here but have contacted our credit card company.

I hate to say it, but with a dutch based Chinese drop shipper your legal position is irrelevant. You will really struggle to get anywhere enforcing your legal rights, or with getting a chargeback from your bank which would require you to return the goods to China.

Your best bet is to push them as hard as possible and take the biggest discount you can get, them chalk it up to experience.

screech_78

There is nothing on that website that suggests they’re UK based. 

It amazes me that people are quite happy to pay money to a company they’ve never heard of or researched. Then expect their bank to bail them
out. 

I’m a bit of a shopaholic, but I’m spoiled for choice with well known UK retailers to choose from. 

born_again

Was OP thinking they were uk due to?
Company number: 88613534

Looking at the returns section. It has a link to the download the return form. which has address on
NAME: MONTFORD & CO ADDRESS: BUILDING 4, 4TH FLOOR,58 BAIYE ROAD CITY: DONGGUAN POSTAL CODE: 523000 PROVINCE: GUANGDONG COUNTRY: CHINA 

TBH. This is one company that could not make anything clearer...

Pollycat

Yet another thread about items ordered from a company that insists on returns to China.

The internet is not the fluffy friendly place that some people think it is.

If the OP had simply scrolled to the bottom of the home page, it's clear that this is not a UK based company.

From 'Terms of Service (always a good read...):

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Optional tools?
Really?
Your wife was just ordering some clothes.
It's just gobbledegook copied and pasted from another website.

The time to check reviews is before you click on 'pay'. Not after.

You can't expect a refund whilst you still have the goods. (I wouldn't advise you to do this)

If these posts sound harsh to the OP, it's because there are so many similar threads.

Did your wife find the link on Facebook?

pinkshoes

happyandcurious said:

Has anyone had had dealings with Montford & Co?
My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality.
Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive).
Montford appear to be Uk based but are in fact registered in the Netherland and their T @ C
say the contract is subject to Dutch Law.
They do say that returns are at the cost of the buyer but do not say that this is to China.
Trustpilot has many posting similar experiences.
We are not sure of our legal position here but have contacted our credit card company.

Unfortunately there is nothing at all on their website that appears to imply they're a UK company. The "contact us" address is Netherlands.

I have no idea about Dutch consumer rights, but regardless this would only mean at best you'd have to return to Netherlands rather than China, but if their consumer laws say otherwise then that's no help.

So you either return them to China (their website says free of charge if they are faulty) or you just leave a poor review and move on and accept the loss.

molerat

user1977 said:

happyandcurious said:

Montford appear to be Uk based 

No they don't. They have a Dutch address and phone number on their home page, I can't see anything claiming to be uk-based.

Which happens to be a residential property with a few different Chinese companies fronted from there as has been seen a few times on here.

Different company / address but similar scenario https://forums.moneysavingexpert.com/discussion/6651494/goods-not-fit-for-purpose-and-misrepresented-promised-a-refund-but-it-hasn-039-t-happened/p1