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Letter received from Bristow & Sutor about debt collection except I don't have any debts
I received quite a shocking letter today from a collection firm called Bristow & Sutor claiming that I owe my local council money (or a "Sundry Debt" as they put it). To my knowledge though I don't have any debts with them. I have always paid my council tax on time and I did have to pay some money back a few years ago for…
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Builder Depot refusing return under Consumer Contracts Regulations — advice needed
Hi all, I’d appreciate some advice on a return issue I’m having with Builder Depot. I ordered a fridge freezer from their website on behalf of my elderly parents. The unit was delivered on 18 July 2025, and I submitted a return request on 29 July — well within the 14-day cooling-off period allowed under the Consumer…
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Conveyancing Solicitor
Hi all, Just looking for a bit of advice. My flat was converted from a language school back in 2011. The building is listed and in a conservation area. Since the conversion, there have been about 10 sales in the building, including mine in 2016. I recently tried to sell my flat, but the buyer’s solicitor flagged that the…
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Refunded 'short'
Back in May I booked for an event at Glasgow Royal Concert Hall for September. The event has been cancelled. I've received a refund of the event fee but not the transaction fee. Is this correct? It's only £3.75. Thanks.
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Kitchen issues
Morning, looking for advice for a problem that hopefully wont arise, but just being prepared as i have a feeling theres going to be issues. I ordered, paid for, and had built a new kitchen, to include installation by their approved installers, kitchen delivered last week, and a start date for installing it of today, friday…
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Amazon fire tv
Hello everybody, purchased a fire tv from Amazon around 4 months ago, they will not offer a repair or best for me a replacement, as the tv has serious faults with it, they will only offer a refund, having contacted cab they were a complete waste of time, any advice will be much appreciated
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Faulty Cupra Born - need to return.
I bought a new Cupra Born on
PCP on 19th May 2025. It wasn’t functioning properly
when I picked it up – I couldn't connect to the App, which is required for full
access to all functions. The salesman said it would right
itself within a couple of hours, so I left the garage. The fault persisted, and to cut a very long…
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booking.com not giving me back money for a failed booking and always hang up on me.
I made a booking 28 June 2025 but moments after had an email telling me it was not successful but i was still charged and would be refunded in 7-12 days. i found this a little annoying it was £389 and needed my hotel booking but I am reasonable I let this go and waited for my money back 2 weeks later still no money I have…
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John Lewis caused a leak and damage to my home
I bought a washing machine from John Lewis in November last year and booked their installation service. During the installation, 2 uncommunicative men walked into my home (they didn't say anything to me, barely a 'hello') and installed my washing machine. They muttered and spoke to each other throughout the very…
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Warranty payments on returned car
I bought a car and the 2nd hand dealership sold me an extended warranty. No option to buy after or alternative companies. The car came with a 6 months warranty. Warranty was offered to be either paid in full or monthly over 10months, I selected the latter! In 24hrs there was a fault, and the 2nd hand dealership repaired…
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Faulty Apple watch that was replaced under Applecare - stuck between Amazon and Apple
I originally bought my Apple watch 7 from Amazon in July 2022, at the time I also purchased Applecare as I had had issues with previous watches. In April 2024 the watch developed a fault with the screen going black and unresponsive and the watch was replaced under Applecare after a couple of weeks and being sent of for a…
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Advice re consumer rights being ignored and small claims
Hi everyone I really need some advice and a sense check. I bought a lovely £900 rattan garden furniture set in 2022, it has been stored inside a dry airy garage from Sep-May each year, so used only over summer in 2022/23/24. Three short summers. This year I got it out in May and the rattan under the glass table top is…
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I want the new windows removing ( leaking in air) HELP PLEASE
Hi Help please .I will try to make this short as possible. I was advised by the installer they would come to fit a new patio door and a window in December 2024. The company did not send anyone or even notify me they were not coming ,even though i moved everything clear as requested. They came in January 2025. Both were…
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Uber Eats Complaint
Hi Had anybody had any success in getting a refund from Uber Eats? My pizza spent 55 minutes sitting on the counter awaiting collection by a delivery person. 2 riders rejected the delivery and the 3rd actually did the job. It arrived stone cold, so I threw it in the bin. So far the chat people have been most unhelpful, not…
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Fatsoma Refund excluded fees
Hi, I purchased tickets to an event from Fatsoma for 5 people. Total cost was just under £200 of which £20 was fees. Paid on my amex credit card. The event was cancelled and Fatsoma have automatically refunded the ticket cost but not the fees so I'm down £20. Their website faq says ticket cost will be refunded but fees…
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Millets/jd sports missing item from parcel and legal form
Hi first post here. Issue is Millets owned by JD sports is regarding an online order I placed which has one item missing from it. It’s taken me ages to get hold of someone to deal with this, two items were due to arrive a cost and a rucksack, only the cost arrives. On finally getting hold of someone they say they have to…
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Kudos to Argos
We bought a Freesat box in October 2023 and over the last 2 months it had started to become unreliable, turning itself on or off randomly and sometimes having a purple overlay on the picture when turned on! I tried factory reset and software updates without success. I took it back to our local Argos and after initially…
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Lost cause? Help with Vinted/InPost
Hi all I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong! I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive…
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online purchase return - can retailer charge restocking fee and outbound postage?
a week ago i ordered from an online website some car parts. however, on receipt i decided they weren't for me and wish to return them, fully understanding the cost of returns postage will be borne by me. i contacted the retailer by phone about the return and they informed me that they will charge a 15% restocking fee and…
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Next spotted attempt at identity theft fraud
I received out of the blue letter dated July 24th from Next thanking me for a credit card application which I did not make. When I telephoned customer services to inform them I did not apply for a Next card they put me to the fraud team and the fraud team informed me that someone attempted on July 24th to purchase in my…
