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Utility Warehouse
I'm not happy. To help a friend I signed up with them in April/May 2024. I got a load of stuff: mobile phone, cashback thingy etc. I never used any of it Then I got a demand for £9.94 in May 2024 for the SIM (which I'd never used) so naturally I ignored it. A couple of months ago UW reported me to Equifax as a defaulter so…
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Argos scam email or not?
I recently bought something from Argos and have had an email from noreply@vexrewards.com saying I am due a credit of £19.80 as the item was then reduced in the Black Friday sales. The email requires me to click a link to activate the voucher.Normally I would just ignore this kind of email completely, but having just bought…
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Flannels refusing refund for coat
I bought (on Fraser’s plus credit) a St Agni trench coat last month but on trying it on, found it was too large. I knew I wanted to return but as there was a return charge of 4.99, I waited until end of the month for payday as it was a tight month! I sent it back a few days ago and received and email yesterday informing me…
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GDPR and a company holding incorrect details with my address
Sorry if this has been posted before. I received a mailshot inviting me to fill in a reply paid form to get compensation for the mis-selling of car finance. All very fine and good except the name on the address was Portugese/Spanish and had never lived here and we have been here 33 years. I contacted the company and said…
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Advice on supplier refusing to refund or exchange shower tray
Hi everyone, we recently purchased a large stone resin tray from a well known online bathroom retailer, along with a number of other products. As advised we checked everything prior to install, all looked fine. Our plumber fitted the tray and has run water prior to tiling being done and it clearly has a pooling issue well…
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Mis-sold my broadband?
(Sorry if you think this is the wrong forum but you will understand why I posted here shortly) Due to cash flow issues between jobs, Ive been making do with my mobile data, ensuring I have an affordable tariff that gives enough data so long as I'm not streaming excessively. Admittedly its annoying having to switch hotshot…
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Feeling stuck: builder falling behind and company facing strike-off, what should I do?
I need advice on what to do about a renovation project that has gone badly off track. We hired a builder to manage a fairly large project that should have been completed by now, but it’s only about halfway done and progress is extremely slow. At the start, the builder was very responsive during quoting and early…
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WESC clothing return/exchange policy - 'no return/exchange if 50%+ discount'
WESC clothing online shop has some great deals, however their return policy states anything over 50% is considered 'final sale' and cannot be returned / exchanged: RETURNS Items purchased at a discount of 50% off or more, including those purchased during Buy One Get One (BOGO) sales, are considered final sale. These items…
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Stolen card, transactions and PIN!
Hi all, I recently completed a current account switch and my new debit card was stolen from the post (probably in my building post box which is not secure, I changed correspondence address but they still sent it to my home address - but that's another story!) When I reported the fraud, they said that some of the…
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poor service from retailor
I ordered curtains from a well known department store back in September 2024. In November 2024 the curtains were fitted and before the fitter left the curtains came away from the wall. The curtains also covered 20 inches of the windows leaving the room dark. The company agreed to sort out the issue by putting up batons and…
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Nuffield Private Hospital misleading information
I can't wait for an NHS op on my shoulder, too painful, so decided, first time in my life, to check out going private. I called the general info line for Nuffield Hospital and got a quote for the op my dr said I needed. They quoted £3800. The process is that you have to see the consultant first (£180 for 20 min) which I…
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Missing parcel
I ordered items online from Boots, totalling over £100, and
provided my address. A few days later, I received an email stating that my
parcel had been delivered. The email included a photo showing my parcel left
outside, indicating that no one was home to receive it. However, I contacted Boots to inform them that the door…
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Airbnb disaster
I travelled by train from Devon to London to see a concert along with my partner and one of our friends. I'd booked a nice looking place on Airbnb for us to stay and had been in contact wit the host the morning of our journey and received a cheery response. On arrival it transpired that she'd sent an incorrect key safe…
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Excessive insurance cancellation fee
Hello, Sorry if this has been covered but I could not find any previous posts regarding this, or if I’m even in right section. I took out car insurance for £230.00 in April, starting cover 4th march 25. I could not afford to pay in full so I chose to pay monthly. My car broke on 31st May and I sold it 13th June. I tried to…
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Warranty Headache.
Hi all, I'm hoping you guys can clarify my position on this as my specific situation is near on impossible to research on Google. I bought a new diagnostic tablet directly from the manufacturer (Autel) back on march 14th of this year. On August 25th it developed a fault, namely that the internal battery wasn't taking a…
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Online order not received
Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. Ordered it through their website, paid with Gpay. They've taken payment a week ago. I had one message a week ago to say the order is 'on it's way'. But it's not arrived. I've now seen a couple of comments on their social media…
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On line selling of Christmas Tree's
This year I decided to purchase a potted christmas tree from a grower, I looked at the web site and the imagery and was happy top proceed. The tree arrived when I was out, it was left out of its box and gthe box was too small, not well sealed and the decorative pot that was discounted to free of charge scratched. I…
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Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
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TfL Delays Refunds and/or Compensation
Does TfL ever offer compensation, rather than just a refund, for delays leading to loss?
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Online purchases: can I claim a refund for delivery cost?
Could somebody clarify the law on the right to reclaim delivery costs when you change your mind and return an online order, and whether this is legally a 'cancelled contract'? For example: I buy an item online, decide to return it within 14 days for refund, seller accepts return and refunds the full cost of the goods but…
