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Leaking roof caused by builders not making watertight
I'm currently having a wrap around extension built on my bungalow as well as a porch. Its started to rain heavy. A leak has occurred at the back of the property in my son's bed room where the join of the flat roof meets the bungalow roof (I have a picture they haven't replaced a load of tiles so there is a massive hole…
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Cancelling a workman
I’m hoping to get advice and probably a little bit of validation. We recently got a quote for some plastering last week but I have rung up the day before work is to start to cancel. My reasons were that he asked for an upfront payment for materials. I have been stung very badly before regarding shoddy workmanship and alarm…
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Third Party order > Personal assets next?
Hi, I've had a tradesman (with good reviews) give me the run-around, Take £2.4k up front for materials (landscaping), turn up for 2 days work clearing.. no materials delivered then fob me off. Claimed illness, offered a refund and stopped replying to messages. I gave them time etc then applied online (they did not defend)…
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Will dfs replace mold damaged soda??
Hello everyone.In 2022 I bought a £2000 corner recliner sofa from dfs. Last autumn, we had a massive leak at home that caused a lot of mold in the property. My housing association replaced the flooring, tiles and and repainted affected areas.Shortly afterwards, I noticed my sofa was covered in mold spores in many areas…
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Venue cancelation deposit rights
Hi All After some helpful advice, I'm just checking if I have any rights to claiming a room hire deposit back? We booked a venue for March 2025, and it cost £500 to hire, which we now need to cancel due to unforeseen circumstances, we signed no paperwork, and received no T&C's, just and email from the venue hire, which…
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Amazon changed the return date
I can’t believe what’s happening with Amazon today and wonder if anyone has been through similar. I ordered two handbags a while ago and arranged to return them the other week. I haven’t been well since so kept an eye on the date and it said send by 23rd September so I took them to the post office today. Im pretty sure I…
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Stonebridge Colleges
Hello, I’d be grateful for some advice. I started a course with Stonebridge and was over half way through. Due to different reasons, I was concerned that I would need more time and wanted to know if there might be a time limit on the course and contacted my tutor for advice. She informed me that “as a private learner there…
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Consumer rights?, charge back or section 75
I booked a holiday to loret De mar with on the beach. One day before travel I noticed they had changed our hotel. I clicked on a chat thing on there app and was advised the are double confirming I would be staying in the hotel I booked, and advised that it was a system issue but everything was alright. I then turned up to…
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Faulty new laptop
I bought a new laptop in May this year - HP Spectre x360 14. It frequently locks up. Nothing works at all and the only option is to do a forced shutdown by holding the power button. I don't recall exactly when it first happened but at first it was just occasionally and I didn't pay that much attention. Now it happens more…
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Boohoo refunds - claiming item not returned
Hi, I recently returned a parcel with 3 items in to boohoo. I received a refund for 2 of the items and questioned why I wasn’t for the third item - the most expensive of the 3 and worth £32! They have replied claiming they checked the CCTV and found only 2 items were included in the parcel and so they will not be refunding…
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Car repairs and my rights under the Consumer rights act
10 weeks ago I called out the RAC when I couldn't get my car in gear (its a Citroen Grand Picasso 2014, semi auto). The RAC confirmed that it had a gearbox fault, which was pretty obvious given the fault signals on the dash! He couldn't say exactly what the problem is but advised that I should have it properly diagnosed by…
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Builders who seemingly ride horses........
I hope this is the correct section, I'm after some advice for a friend (she has no idea I'm on here). I don't have a huge amount of info but here goes. My friends' Mom has employed some builders over the summer to rebuild/renovate her kitchen, I can't say for certain where she found them from but they are supposedly…
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Item Replaced but Old Item not picked up
I ordered a mirror from John Lewis. It came damaged and appeared to have been a return from another customer as bits were missing. John Lewis replaced it, but failed to pick up the old mirror. I have chased them on several occasions asking about picking up the old mirror. I have been ignored. The mirror is rather large,…
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Return of item without box
Good afternoon, I see historical posts on this issue but nothing recent so I am keen to check. I bought a television amazon via one of the sellers. It has a fault, and I want to return it. As its a huge tv I didnt store the box or packaging as it was huge. The seller now wants to me to "adequately" pack it up so it doesnt…
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Boohoo.com refusing refund for missing Item
I am absolutely disgusted and appalled by the customer service I have recieved from Boohoo! They have accused me of being a thief and a liar and I am very upset and angry over this. I placed an order for 5 items totalling around £100 - the majority of the order was no good as the bottoms are all way too long. When…
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AirBnB booking credits
Has anyone else also had AirBnB refuse to refund your booking credits when closing down your account? One thing is to keep booking credits when your account remains active to make a new booking. It’s a whole other matter to have AirBnB refuse to refund those credits when you close down your account and can’t use them for…
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Moved: I missed a Ground Rent payment
This discussion has been moved.
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Refund for faulty goods
I recently bought an Ottoman bed base from Reinforced Beds in Norfolk. After several communications, photos, and videos, the company accepted that the Ottoman base was faulty and would refund me. When I initially ordered the bed base, I paid the company £683.05 for the bed base and £94.05 for a two man delivery to bedroom…
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NEXT won't refund my return.
I bought some trainers online on 9th August. NEXT couldnt deliver these fir some reason and asked me to ring them which I did. They cancelled that order on 12th and reordered on 15th and refunded my delivery fee as an act of goodwill. The trainers arrived o the 16th and I didn't like them so I returned them to the store on…
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Consumer right - new build redrow faulty patio door out of warranty
Hello I am looking for help on my rights regarding out bifold patio doors. we moved into the house (brand new) December 2021. summer 2022 - we had to have someone from redrow come out to fix the bifold doors because they wouldn’t open (we couldn’t get them to budge) the guy who came out said he was the one who installed…