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Problem with Flooring Superstore
I bought a carpet a few years ago which has started rotting. I contacted Flooring Superstore who were awful from the start. They didn't do that carpet - I had the receipt It was moths - carpet is moth proof It wasn't possible - I had photos Eventually they agreed to a carpet replacement but won't return calls. I've phoned…
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Suing a plumber in a small claims court
Hi Knowledgable money savers, I'm in the process of suing a plumber that did work in my house to a level well below expectation. For example, he used a lot of the old parts that should have been replaced and which came with a new hot water cylinder that was being replaced. Instead he kept the parts (around £200 worth)…
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Currys Cloud Back Up
I have just discovered that I have been paying for 2 Currys Cloud Back Ups neither of which I have used. One has been taking payments from my credit card since 2012 and the other since 2019. I contacted Currys for reimbursement and they said they could only reimburse the latest payment which was in December 2025. They said…
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Cancelling magazine subscription
Hello newbie here! Wondering if anyone can suggest what I can do next to get a refund and company has agreed to but are not implementing ... I cancelled a magazine subscription to BBC Gardeners World before it renewed via email. I had a reply confirming cancellation. I was then charged for another year. I replied to the…
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Looking for advice
Hi ill try get through this a simple as i can I went to foot locker black friday weekend to purchase some shoes Was told by the member of staff there that he could order me the shoes in my size to store i was there ready to pay he then said he could not get them Fast forward a day later i went back to the same store to see…
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Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
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Solar Battery Warranty
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Arnold Clark crash repaired car
Hello My sister bought a 1 year old MG HS from an Arnold Clark Motorstore 7 months. Within a few days she noticed the rubber 'snake' wiring loom that goes from the b pillar in to the rear door was loose. She took it back to AC abd they fixed it. Recently, dad was able to open that same door even though she knew car was…
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Parcel gone missing from doorstep
Can I claim from the Royal Mail for a parcel which has seemingly gone missing? Just chasing-up what happened to this item and it was apparently delivered three months ago, there is a picture of it in the garden. However I didn't have any email saying it was on it's way, nor to say it was delivered, nor a card through the…
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buying from Cinch, experiences please
Good afternoonI wondered if anyone here has bought a car from Cinch and used its part exchange programme with success?My recent experience was this. I selected a "new" car from their stock list (a 2019 Lexus)Cinch confirmed a px value for my Porsche (car is mint and MOT) in writing.They exchanged the contract at their…
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Misleading pricing
I purchased a running top online from Karrimor for £22 plus delivery. When item was received it had a price tag of £12 or 2 for £19. Are they allowed to do this as I feel as though I’ve been ripped off
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Small Claim Decision
After you have been to court and a decision has been made, how long do you have to wait to get a copy of the judge's summing up? It's been three weeks since mine. A week ago I received the decision through the post but not an actual account of how and why the decision was made.
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Hotel booking non refundable
Hello, I booked a hotel which was non refundable, I realised after a few days that it was the wrong dates, I messaged asking to change the date and they said that I couldn't and I would have to pay the full amount even if I cancel. I have given them a long period of notice that I won't be able to make that reservation. I…
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Help required - company refusing to cancel my order
I placed an order on the evening of 1/12/25 and paid for Royal Mail 48hour tracked delivery. The website stated if you ordered before 3pm it was dispatched same day, so I was expecting it to be dispatched on 2/12/25 the day after. The item never arrived. On 8/12/25 I contacted the company and asked for an update. I…
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Moved: Letter Before Claim / BLUE BADGE. H E L P.
This discussion has been moved.
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Moved: Self Assessment Interest charges after mistake
This discussion has been moved.
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Faulty Fridge Freezer
We bought a Hisense Fridge-Freezer in Aug 23 from B&Q online. Had a warranty issue fixed in Oct 24 although they claimed that was a seal/door fitting issue. It's now broken in December 2025. We got a local engineer out who says the evaporator is faulty and it's not economical to repair. We've tried approaching B&Q - they…
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Microsoft Contact Details
Hello - new to site & tearing my hair out a bit so hoping someone can help! My elderly dad has just discovered he has been paying a Microsoft subscription since 2017 although has no Microsoft products. The bank can’t help as it would seem to be legitimate. They could refund the last two payments if we can prove this is…
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Gift card fraud instore
Hi, I want to know if there is anything else I can do? Tesco will not refund and have said there is no more they can help with. My mum bought £100 Amazon gift card for my son in a store. When he tried to add it to his account he couldn’t as it was damaged. Amazon then said it was already added to a different account and in…
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Samsung faulty tablet < 6 months
Bought phone in May from John Lewis. They advertised a promotion as part of the purchase for free tablet. I claimed it directly from Samsung after entering my John Lewis order number. Samsung sent me an email on 11/06/25 saying it was on its way. Did not open it until 04/12/25 and discovered a microphone fault. Emailed…
