Consumer rights

Hi all! Has anybody else had problems with rhe Manual (now Voy) money back guarantee? I bought their hair loss tablets, and followed their rules to the letter ie uploading monthly progress photos. They simply haven't worked. So I claimed on day 180 (you have to claim between days 180 and 210) and then multiple times after,…

Hi, advice needed please. We hired a builder to fit kitchen units and paid £1250 upfront for materials (50% of the overall cost). He messaged us on the day to say he’d been taken to hospital and spent the next 6 weeks reassuring us he was on the mend. Finally he messaged to say he was now able to start the work and we…

Hi everyone, I am looking for some advise. I booked and paid for an AirAsia flight through Booking.com Flight leaving from UK. AirAsia cancelled the flight on 24 July 2026 because of middle east situation, and I requested a refund through Booking.com It has now been almost four weeks. Booking.com keeps telling me that they…

Earlier this week I ordered a car battery from Tayna. It arrived at lunchtime (I'm working from home), so I unpacked it and put it on the floor. The instructions said "remove the black vent", so I removed it, then returned to work. After work I wanted to fit the battery to my car. However, I noticed droplets of acid and…

Title: Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement — what would you do? Posting here for advice and to flag what is happening at Agoda in case it helps others. The booking In mid May I booked a Corner Suite with breakfast at a well-rated 4-star hotel in Seoul through Agoda, for four…

I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…

Airbnb - On the 12th August 2026 a guest paid airbnb £28.00, the original booking was later changed by the guest with additional requests that couldn't be accommodated by the host. The host agreed that the new requests that couldn't be accommodated, the guest should be refunded their £28.00. The £28.00 was paid on the 12th…

hello I purchased a tour t shirt for £50 in June and after washing it as stated on the label it has shrunk over two sizes making it unwearable. I have contacted the official band’s merchandise store online who say they can’t deal with the issue as it was bought in person from the touring merchandise company and referred me…

MoneySaver Grace ended up being chased for over £1,400 worth of debt after scammers took out a phone contract in her name with iD Mobile – and she only found out after getting a letter threatening possible court action. Here's how this kind of fraud can happen and what you can do to protect yourself. Read the full story:…

Any advice appreciated here - I ordered a case of wine to be delivered by Waitrose Cellar a couple of wks ago. They delivered someone else’s champagne order (worth a lot more than my order). My name and address were on the outside box, the champagne recipients name and address are on the invoice inside (GDPR issue too!). I…

On Monday we placed an order for a set of car mats frome Porsche. I completed their online order form but it would only bring up my address as Main Road. Twice I tried to put in the house name and it did show. After payment when the receipt came up there was no house number. I emailed Porsche customer service immediately…

Hello all. Please be kind, I'm asking for advice. Thank you. I seem to be in a bit of a spin in regards of consumer rights at the moment. Because I seem to have none?? I'll keep brief. Had a clutch fitted by a mobile mechanic, I had to limp home and got it on the drive (live rural so not easy to phone someone to help). Got…

builder has messed us about and we have paid in full he hasn’t finished job and attempted suicide what can we do?

Hi all. it’s been one of those days today but the main issue I have is our bed frame broke. What are the rights around timeframe etc? On the batch sticker attached to the bed, it says it was produced in Feb 2023, so a little over 3 years. I’d expect a wooden frame to last a lot longer. Frustratingly I can’t find an email…

Moved to PCN discussion.

I’d appreciate views on Currys’ position here, particularly whether anyone else has encountered its apparent 28-day “lost in transit” investigation policy for returned goods. I bought an Echelon Stride-6 treadmill online from Currys and initiated a return on 1 July 2026. The treadmill was collected through the arranged…

I hope someone can help me. This was cancelled and on July 13th I applied for the refund and got a response from See Tickets stating they would return the VIP Package cost that was £419.00 it has been over a month and I have not received my money. They keep ignoring my follow up e-mails. I tried Charge Back from the bank…

Hello, We bought a lifetime shed from Costco in March this year and the gas struts have failed, seems to be a common problem with this product. Costco said it's nothing to do with them and advised us to contact the manufacturer. The're a US company, we sent an email to their customer service department but nobody replied.…

Morning. I'm after some advice if anyone is able. Ordered a sofa from Abode Furniture Outlet in their Cardiff branch on the 19th July for our garage we had turned into a room. Excellent service and sofa at the start. Asked for the exact same shape as the display one we had just tried in their display room, which I said was…

As the title says, misclicked on the "Choose Company" dropdown on Evri's returns page and accidentally selected a small bedding retailer in Birmingham (Company B), rather than the major high street clothes shop that I purchased the goods from (Company A). I didn't notice until after the parcel was sent, which was the 3rd…