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New car has problems already told them...
So after my last thread I bought a new car and expected everything to go smoother I was even pickier this time, but that didn't go to plan... Within 2/3 weeks it became apparent there was something wrong with the car it was struggling to start and I think one of the headlights was fading. I got the battery changed on my…
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Moved: TFL Charges
This discussion has been moved.
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GDPR - Data suppression Vs Data removal
I recently came across a data company that provides physical mailing address data from email address (specifically BBC iPlayer email address, for TV licensing purposes). They have provided a link in their website for "data suppression", which I have never come across before. Here is the link hosted by them to "suppress"…
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Swimming lesson provider didn't process cancellation, now chasing late fees?
Hi all, If it matters, this is in England. I was emailed by my child's swimming lesson provider back in July, as he hadn't attended in a while (very ill health, super rare, even GOSH aren't sure what it is yet - fun!), asking whether we wanted to keep his place or cancel the membership. A couple of weeks later, still In…
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Recall on Candy heat pump condenser tumble dryer
After 3 recalls on a Candy tumble dryer that has a threat of setting on fire! B&Q have agreed to replace it. It turns out when the sales person was reducing items to get my new kitchen under a certain cost, one of the items reduced was the tumble dryer. B&Q originally offered a replacement / credit note to the same value…
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Wrong item or wrong price
Took my son to Curry's this afternoon to buy a computer screen. Spoke to a sales person who advised a screen and a price, the item was above the price. The price being £99.00 (reduced by £20) When we got it to the till it rang up as £129.00 which is when we reailsed the screen we an XE no an X (as per price tag) so the…
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Faulty building work query.
Hello all. Over Christmas and New Year of 2020/2021 we had the outside of our house rendered by a local company who were recommended to us, and as I was away 2 or 3 weeks at a time driving an hgv my better half dealt with them. Everything was paid for by bank transfer but we have no paperwork, just an invoice. Whilst the…
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Selfridges refusing refund
Please help! I ordered a very expensive watch from selfridges which I received in awful condition, not in original packaging, no protection, watch covered in dirty finger prints and appeared second hand. I immediately contacted their customer services who advised me to return the watch for a refund. I did this via their…
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Ticket Booking Fees
I recently bought 4 tickets for 2 comedy shows through the ticket company SEEtickets by Eventim. The show was cancelled with 2 weeks notice. The money has been refunded but the ticket company Booking fees and Order processing fee (surely one and the same🤔) have not been refunded as per their terms & conditions. So £12.10…
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Declined refund for filthy uninhabitable hotel room
I cannot begin to describe the filthy hovel that is the Swan Inn Heathrow, but as they say, a picture speaks a thousand words! On pulling up to the property my heart sank as it was almost as tatty on the outside as it turned out to be on the inside! The guy behind the bar was quite disinterested and rude and wasn’t really…
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Getting Scaffolding Removed From Property
Hi, I posted elsewhere that I employed a roofer to re-roof my house. They were paid for 50% of the job to cover materials etc, the final 50% was to be paid upon a survey. The work failed a survey, failed a subsequent roofing inspection and failed building control. The recommendation was to withhold all future payments and…
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Missing item from SKY delivery
On 7/9/25 I ordered an Apple Watch Series 10 and a pair of Apple Airpods Pro on my SKY mobile account - to pay for both over 12months. Tuesday 9/9/25 I got my delivery however only the watch was in the box. I didn't question that the airpods weren't in the box as the website said 'Delivery in 1-2 weeks' at the time of…
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Journey failed by transport company, offered vouchers not cash refund
A few months ago my wife booked an open return (as she didn't know the exact time of return journey) on a fast national coach company to an airport getting on for 200 miles away to meet and collect a relative who was travelling as an unaccompanied minor. This cost over £100. At the bus station the display screens were not…
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controlaccount/fedex help
Hello, I am new here and would really appreciate some advice. I received a letter yesterday dated 1/09/25 from controlaccount informing me that despite FedEx's 'recent communications' charges remain outstanding. If I do not pay within seven days the matter will be handed over to controlaccounts litigation department to…
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Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
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Ski holiday booking
Hello, I’m trying to understand my risk in this situation. I’m booking a ski chalet in France through a British company (TTA member), paying by credit card and with travel insurance. The booking covers accommodation, meals, and airport transfers, all provided by company staff. The chalet itself may be owned by someone…
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Custom/Bespoke and Drops Downs
I'm looking at buying a new PC and every component is selected from a list of options. Essentially leading to perhaps millions of different combinations I wouldn't be asking for any specific customisation - engraving etc Is there a "limit" on the number of drop downs at which an item becomes bespoke/custom or is it a 100%…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Rotary Watch - Broken
Good Afternoon Am looking to see if anyone has any advice what to do about my husbands watch, it is less than 3 years old, only been worn a few times, is in absolute mint condition but has stopped working The store we purchased it from have changed the battery but it still doesn't work. The watch was sent by the shop to…
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Repair of goods, (By the purchaser), which are under guarantee
I can't seem to find an answer to my query anywhere, so here goes. I bought a heated bathroom mirror around 22 months ago, that came with a 2 year guarantee. The product failed within the guarantee period. The manufacturer has sent out a replacement sensor, which they claim will fix the problem, but to remove the mirror,…
