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DFS Cancelled Order- Can I get Compensation?
Long story short, I ordered a sofa and upon delivery 2 out of the 3 items were damaged. I accepted the undamaged item and rejected the other 2. The original sofa is no longer available and they will not give me a free upgrade to the next closest model. They are offering a refund and collecting the sofa. My question is, Im…
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Wren Kitchens and Novuna finance
We purchased what was presented as Wren's premium kitchen range in February 2025, to be delivered and fitted in April 2025, at a cost of more than £15,000. We expected a premium product and a level of customer service to match. Instead, what followed has become one of the most stressful, exhausting and disappointing…
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Heatwave compensation
I have train travel booked for today from split ticket and a hotel room booked for two nights in brighton for work. What are my chances for getting refunds considering Network Rail have advised against non-essential travel?
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Damaged worktop
Hi We ordered two lengths of worktop from an online store which were cut into 4 pieces and customised. When it arrived the edges hadn’t been finished properly and there were a couple of chips. They replaced all 4 pieces but again 2 are damaged. They are now refusing to offer a full refund. They have calculated the cost of…
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Help with Coy refusing Return and Refund
I purchased a hair removal device from a coy called "CurrentBody" I cannot get to grips with the device and believe it to be faulty. I have requested a returns label and refund. The company is refusing to provide a return label until I provide a video showing the fault. I have explained that I am entitled to return the…
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Mum scammed by TechSage
My elderly father clicked something he shouldn't and the PC screen ended up covered with pop ups, one of them saying to call a phone number to put it right. My mum called this company (TechSage) who put it right and told her a whole pile of nonsense about a trojan virus in "her" Internet. She paid them £289 using an MBNA…
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[Resolved] Daals customer service being unreasonable - next steps?
Hi There, We recently purchased a garden furniture set from daals. The set consists of a large 3 seater measuring approximately 230cm and two chairs and a table. All paid using a credit card. When the delivery arrived, the delivery drivers couldn't take the furniture to our back garden as the sofa was fully assembled with…
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Claiming for replacement wellies out of guarantee period
I purchased a pair of Fencham Argo Wellington Boots on 29th January 2024 for my husband through the supplier Sabertackle via Ebay at a cost of £39.99. On the Fencham website it says “Like all Fencham footwear, the Argo is designed to be supportive and protective plus, of course, 100% waterproof”. He only wears them in the…
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Used Car Section 75 - Independent Assessment
Hi everyone, Looking for some advice on an ongoing Section 75 claim with Barclaycard. This is in England. Bought a car recently in February (Hyundai i20, 2015, 88k miles for 6k), which flashed up low oil pressure lights within a week. It only happened on tight turns, and when I first told the dealer about the issue, they…
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Missed Ryanair Flight
Hi All My daughter and 4 friends are currently on their first holiday (aged 20) to Malta. They got to the airport with 2 hours to spare, went through security, put phones in plastic boxes, and went through to waiting area. She then realised she didn't have her phone, she looks everywhere. She can see its in the airport and…
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Intrum Letter claiming I owe money
Good evening, A relative received a letter regarding a debt of just over £1500 from Intrum threatening to send characters from "Verify" to the property if the letter wasn't responded to within a certain amount of time (I've only just got the letter). Previously, Intrum had been emailing me which I did not respond to. I did…
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App subscription/renewal error
Hi, I'm looking for advice about an app I signed up to at the end of April (the 1st month was discounted). I used it for a month, but the next time I went to use it, a message appeared saying that my subscription had expired on 30/05/2026. I was fine with that, as I had been considering cancelling anyway. However, a few…
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Limo hire covered under consumer rights act?
Wondering if someone can help me understand the above. I've read the Martin Lewis guide to consumer rights, and noted that under what is NOT covered it includes accommodation/vehicles etc hired for a set time frame. Does this mean that hiring a party bus from a limo company for an hour is not covered? And if so, any advice…
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Samsung 4 year old G9 32:9 monitor faulty LCD
I have a Samsung G9 32:9 monitor which I purchased 4 years ago (via Amazon) for £1200. It has recently gone faulty whereby it wont turn on. Its now at a Samsung Authorised service agent and they are telling me its the LCD panel which has 'gone', and the repair is going to be best part of £700. The new equivalent is not…
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Online Car Buying
Hello. Advice please. Am looking for a car around £4K, theres nothing local I would consider. I currently don't have a car so driving around to look at cars is a no-no. My question is what protection do I have If I were to look further afield and buying blind, so to speak and having it delivered. I will of course, use due…
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Broken laptop
I bought a laptop with 3 yrs warranty, it has 1 month warranty left and it has broken. I Sent it off to the shop for diagnosis and they say the m.2 SSD drive has died. They have acknowledged that the SSD is in manufactures warranty and have offered a refund of £73. I have asked if it's under warranty why not replace it?…
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Old tyres sold as new
I purchased 2 new tyres from a national tyre chain in August last year that were £230 each. I found out this week from another tyre fitter that one of these tyres was just over 9 years old when fitted. Continental tyres recommend tyres over 10 years old are replaced, and only classed as new under 5 years old. I’m left with…
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ABTA arbitration ignored key evidence – what can I do?
Hi all, I’m hoping for some advice or insight, as I feel very let down by Jet2 and by the ABTA arbitration process. My husband and I booked a honeymoon package with Jet2 to the Carian Hotel in Massouri, Kalymnos, Greece. Several issues happened during the holiday: We were given the wrong room type There were repeated power…
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3 Years Extended Warranty, on Tumble Dryer
I bought a Miele Tumble dryer and a 3 Years Extended Warranty, via Marks Electrical the company insurances is Pacifica Group. Beginning of March 2026 an Pacifica engineer came out said it would need a major repair Now 16th June 2026, still no repair, cannot get any time frame on this just excuses, from the escalation…
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Amazon refund revoked
I bought an Iphone in Feb this year ,it soon developed some faults so I contacted Amazon cust service and they put me onto their tech dept to go through some fix it steps . This was done and after over 90 mins of trying everything they suggested I was told to return for a refund or replacement , I chose the refund and sent…
