NOW LIVE: The Forum 'Ask An Expert' event. The theme is ENERGY. Please post your questions on bills, switches, alternative fuels etc. Our expert MSE Andrew will answer as many as possible

Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Student. Third party Bill Payer
Has anyone used a third party company to split and pay student utility bills? My son’s house fell through before he moved in and after he had signed and paid a month in advance for utility bills. The third party are saying that can’t simply change the address and that cancellation is required which will cost an…
Oven damaged in transit
Posting on behalf of my sister. She bought an oven from an online store, she arranged shipping through UPS. The oven was damaged whilst in transit, even though my sister paid a premium for insurance through UPS, they said it wasn't packaged well enough and so wont validate the claim. The oven has been returned to the shop.…
Section 75 and payments through MyPos
Hi I have been in discussion with Amex re a S75 dispute for a holiday that I paid for. I got a response today saying the below: Claims made under Section 75 are subject to strict criteria, and to successfully claim, you must demonstrate either a misrepresentation of the sale or a breach of the contract that you are a party…
Issues with car repair
Good evening, Many thanks for your help/advice regarding this. I purchased a car in November 2022. The car worked well until it developed a fault in March 2023. I contacted the dealership I purchased the car from and they advised to take it to a local garage. The issues were 1. Clunking whilst driving 2. No heating in the…
Net World Sports - Terrible company. How to recover refund?
I ordered a cricket net as a gift for a relative and was sent one that was dirty with leaves in the net and mud on the poles like it had already been used and in a torn box. As it was for a gift and wasn’t fit to give to the recipient, I emailed Net-world Sports and asked to return it assuming that would be fairly…
Insurance and consumer duty act 2023
Hi Please could anyone tell me how the consumer duty act applies to home insurance? Unfortunately we had to make 2 claims on our policy in the same year. Both were no fault claims, including a burglary. Our insurance company have said they will no longer insure us next year (although they haven’t treated this as a…
Property Damage During Fibre Broadband Installation
During March of this year Open Reach installed fibre broadband. During the process they managed to cut through the mains gas supply on the property side of the gas meter. Southern Gas were called in to safe guard the supply. Both organisations said that they were unable to organise or carry out a repair and advised that it…
Can't get hold of company to return items - please help :(
I recently ordered two items from Sofa Skins (sofa-skins.com) to breathe new life into two older pieces of furniture. However the items arrived and (1) they don't fit properly, despite me measuring as per the dimensions on the website, and (2) the quality is not very good at all. I have tried contacting the company using…
Currys refund
Last year I bought a cooker, including delivery and installation with interest free credit from Currys. Last month the induction hob stopped working, Kenwood sent an engineer and they wrote it off. Currys have agreed to refund me. My problems are: Firstly, an equivalent replacement is significantly more expensive than last…
Very.co.uk - Missing delivery - Withholding Refund
Hi, I'm looking for some advice, I was meant to have a delivery from Very that was meant to be delivered by yodel. Skipping the buff and difficulty in actually getting to speak to someone. I'm at a point where very as saying it "was delivered as per instructions", and have sent me a picture of a box on my door step... The…
Pizza hut 70 minutes late and cold
Hi, We ordered pizza hut to the hotel after 40 minutes it was tracked as on the way- then not tracked. I called the shop 3 times no answer. At 65 minutes, the driver called and said he was here, I went out and looked in the drop of circle, then to the car park- no pizza. I called him back- no answer, then again- he said he…
Consumer rights act and faulty goods
I have a couple of questions about the consumer rights act 2015 and faulty goods. I understand that if an item develops a fault 30 days after receiving (bit within 6 months) it then the customer is entitled to a replacement or repair (unless the seller can prove the customer has caused the fault). Can the seller request to…
Rights re. deposit paid for delayed building work
Hi everyone, I was looking for some advice regarding delays in building work. We bought a house late last year which needed extensive renovations prior to moving in, and since then we've been living elsewhere and been paying for storage, so obviously we'd like to move into the house as soon as possible. One of the key…
Dispute with Limited Company
I would like to check what options can I take for my dispute with a limited company: I have made the rest of 50% payment within the week that the limited company completed their work and I have been in dispute with them for the 14 months, as time passes I am finding out they have not done as per quote and they were denying…
Confused over missing returns parcels & who is responsible
Hi, Hoping someone can help because I keep reading conflicting advice on this subject. I recently had a parcel go missing with Royal Mail, but Amazon did the right thing and refunded me. However, it got me thinking if this happens again with any other retailer, who is responsible if the returns label was supplied by them…
Travel agent claims Abta but not listed on Abta site
I have paid £100 deposit for a holiday next May but I am increasingly wary of paying the remaining £4000 because the customer service so far has been dreadful. Plus although they say on their website that they are ABTA members when I searched for them using both their name and the number they give ABTA say they are not…
Wrong item delivered twice
Hello, just looking for some advice! I purchased a blue ring via the John Lewis website, and they delivered a red ring, so the wrong colour has been delivered. After complaining, they offered to redeliver the correct one. Turns out, they delivered the wrong colour again, for the second time. In addition, they booked a slot…
Now TV broadband price rise
I renewed my Now broadband in February for 12 months @£21 pm, with a guaranteed no price rise. Now they have taken £24.50 from my bank insisting it was impossed on them by ofgem. They have said they will lower it to £22pm as I have been a long term customer. But I don't think I should have to pay any more that the £21.…
Amazon Seller account issues
Can any one please advise: I am an Amazon seller. I sell approximately a couple of books yearly, and recently I sold one which was quite an expensive one. My funds are held for about a month and then I get my disbursement. I went onto my seller account and looked at the payment methods, then something very strange happened…
EE ported my phone number to a fraudster
Hi, My EE account should've had extra security checks due to previous attempts of fraud. I did receive a text message saying to contact them if the request to port wasn't from myself, I did so within an hour. Despite this the next day my number went over and items were purchasd using my bank account. I've spent quite a few…

★ ★ ★ Meet your Ambassadors

Popular Tags

MSE News

Last chance: Stock up on standard first-class stamps before prices rise by 14% next week
You've got just days left to stock up on first-class stamps before prices rise by 14%. From 2 October, the cost of a first-class stamp will be hiked to £1.25 – but if you buy stamps at their current price this week, you'll still be able to use them later.
'Unfair' standing charges need to go: MPs back Martin's and MSE's calls for energy bill overhaul
Energy standing charges unfairly penalise households on lower incomes and those looking to cut their usage, a cross-party group of MPs have said in a new report published today.
NatWest and RBS to close at least 134 branches in 2023/24 – here's the full list, plus alternatives
The NatWest Group will shut at least 143 of its bank branches throughout 2023 and 2024 following its latest announcement.
Bank of Scotland, Halifax and Lloyds to close 35 more branches in 2023/24 – here's the full list, plus alternatives
Bank of Scotland, Halifax and Lloyds, which are all part of the Lloyds Banking Group, have announced they'll close at least 35 more branches between them over the next 12 months.
Martin Lewis: Are you an E.on customer? Here's an easy way to cut what you pay for energy
E.on Next's 'Pledge' tariff could be an easy way to cut your bills over the next year, according to MoneySavingExpert.com founder Martin Lewis.
Martin Lewis: Urgent warning for savers as base rate held at 5.25%
You should open a fixed savings rate NOW in case rates are cut, MoneySavingExpert.com founder Martin Lewis has warned.
Second cost of living payment to be paid from 31 October – here's who qualifies and how much you'll get
Over eight million households on certain benefits and tax credits will receive their second cost of living payment from 31 October.
E.on Next's Pledge tariff costs £50 less than the Energy Price Cap – should you switch?
E.on Next has launched an energy deal for existing customers that costs around £50 a year (around 3%) less than the Price Cap for typical users, making it one of the cheapest deals available.
Workers aged 18+ could benefit from a hidden pay rise in future as new pension auto-enrolment rules get the go-ahead
Workers aged 18 and above may benefit from a 'hidden' pay rise in future as the Government now has the power to lower the age limit to be automatically enrolled into workplace pensions from 22 to 18.

View All

Consumer rights

Discussion List

Categories

Popular Tags