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Phone Scam/cant be bothered?
I bought a phone a gorgeous motorola flip. Anyway the hinge went after 6 months so of course the screen went to. Contacted Motorola asked about repair. They said it was not due to the hinge it must have been dropped so i had to either pay £255 to get it repaired, dispose of it or they would send it back for £30. Possible…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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How to deal with unresponsive company?
My teenager managed to order £120 tracksuit which doesn’t fit so wants to return but doesn’t know how…I had a look on the order confirmation which states Returns not possible, full stop. I googled the company, found the registered address in London. All good. the website is literally blank as they are “awaiting new stock”…
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left stranded in sri lanka by netflights.com
Ticket London to sri lanka return booked with netflights.com on 11th january 2026. (IMPORTANT date ) travel - 18/02/26 due to return 8/3/26 . when disruption occurred she followed the advice from netflights.com who said "…wait until airspace reopens and then contact the resort team to arrange alternative travel etc" NF -…
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Chillblast laptops not fit for purpose?
I purchased a Chillblast Phantom Laptop for £2100 in August 2022 with a 5 year warranty. The first 2 years included collection, parts and labour, the final 3 years are labour only. After 21 months, in May 2024, my laptop black screened and I sent it back – I was told it was the motherboard and that the laptop was…
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Car bought from dealership, can't fix fault, need help / advice
Hello all, I hope someone can point me in the right direction. I bought a car end of January 2026 (this year) second hand from a car dealer ship around 50 miles away. Cost just under £9000, bought via bank car loan, not a finance deal. They did a 52 point inspection prior to me picking the car up and said the radio /…
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Consumer rights act and warranty on sports watch
HI MSE Forum, I bought a Decathlon Kiprun GPS 500 sports watch for £200 approx 2.5 years ago. It has stopped working, in that the bevel which you use to control all functions doesn't work, so the watch is functionally useless. It's out of the 2 year warranty but my understanding from MSE guidance was that the "reasonable…
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Negligent plumber
Hi, The letting agent for my flat commissioned a plumbing firm to investigate for leaks in the bathroom after my tenant reported damp walls and floor. The plumber visited the flat and said he could find no evidence of leaks, and that the problem was caused by rising-damp and condensation. They charged £160 for this advice.…
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Fell for Edith's Leather Scam E-commerce leather workshop store - what to do now?
Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…
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Sports Direct refusing all help
Hi Bought hiking boots in May 2025. Bought in person, in branch, used debit card. Have proof of purchase (which is not disputed). One of the metal lace holes has become detached, they can’t be tied anymore. Went back in branch today to “return” them, note, I did not ask for a monetary refund - what I actually wanted was a…
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Local shop charging over £5 to use card machine. Won't let us top-up electric or gas by card?
Our local shop in the village we live in never lets us use our card for electric and gas top-ups. The shop owner purposely puts 'Out of order' sign on Cash machine so people can't use it, but when we need to buy top-ups for gas and electric he lets us use it. So he has money in the cash machine and knows he has, but won't…
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Consumer rights Automower 3G loss
I purchased an Automower direct from a company in the UK in 2021. For background the mover uses cellular signal for control this comes with a 10 year data contract. This is all in the marketing. Towards the start of 2024 I contacted the retailer regarding the news, 3G network switch off. The assured me my mower had the…
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Money taken through direct debit eventhough cancelled within 14 days
I went for swimming and fitness memebership for my children, wife and me at the center that is closer to us over the phone, after attending 1st session for our kids swimming and going around gym section we didn't like it so I cancelled it within 14 days, all the comms were through email, I sent those emails and my wife's…
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Small Claims Court
My son (1st year uni, graphics-heavy course) bought a high-spec Asus laptop from Currys in Dec 2024 for £1,400. In Feb 2026 (14 months later) the screen failed completely – external monitor only. Currys' only offer was to send it away with no timescale, which wasn't workable as he had imminent end-of-year project…
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DeLonghi has lost my coffee maker - what do I do?
I booked my DeLonghi coffeemaker in for a service six weeks ago, and DeLonghi arranged to have i picked up by ParcelForce. After two weeks I checked and discovered that the coffeemaker had arrived at the ParcelForce depot after one day but had not left it. I raised this with DeLonghi customer support, who said they would…
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Car dealership help
Hi all, Went to look at cars at a showroom looked at one or two. Sat down with salesman said there was a car on their website that wasn't at the dealership as a manager was using it and he was off work. I said I wasn't going ahead with anything unless see actual car. Told me to sit in a similar car. Assured me the one on…
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Ongoing dispute with Collectible Company
My son bought a gift for himself of a Transformer collectible it was expensive, £214.90 as a treat after a difficult year. The item arrived and he carefully took it out it's packaging to reveal it was broken, the head should light up and it didn't. He then upon examination realised that he couldn't access the batteries as…
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Small claims court.
I had a friend living with me for a few years, no contract or anything it was just a rolling monthly verbal agreement. He paid his share of the rent every month into my bank account. I gave him a months notice that they had to move out as I was moving, so they found another room in a house share to live. Their new landlord…
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Sainsbury’s Online Shopping Cancelled
Hi, I’m hoping someone could offer me some advice please. I recently ordered a large shop from Sainsbury’s. All went through ok, payment taken, they emailed me with a receipt and list of substitutions etc. Sent a text with a delivery time. 25 mins before the start of the delivery slot, I received an email station order had…
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ViaNOgo
I sold some Luke Combs tickets on Viagogo and received an email to say I had to confirm the sale within 48 hours. I tried this multiple times on 3 laptops, 2 mobile phones and the app and kept getting error messages on the Viagogo website. I contacted Viagogo on chat and via telephone on two occassions within the…
