Uber Eats Complaint

TaxH8Ter

Hi

Had anybody had any success in getting a refund from Uber Eats? My pizza spent 55 minutes sitting on the counter awaiting collection by a delivery person. 2 riders rejected the delivery and the 3rd actually did the job. 
It arrived stone cold, so I threw it in the bin.

So far the chat people have been most unhelpful, not answering questions and providing copy and paste replies.

DullGreyGuy

Normally just put through a complaint it was cold and get a partial refund automatically. 

Whilst I would rather the food to turn up hot I'm also not melodramatic enough to throw away food just because its not at the ideal temperature and the given discount for late/cold more than compensates for the cost of reheating. I can probably fairly safely say that those who claim to have melodramatic or unreasonable responses are much less likely to get sympathy than those that complain it was late then had to wait another 10 minutes to reheat it in the oven. 

TaxH8Ter

If you fully understood the situation you might re-think adding you unhelpful opinion.

If I wanted to cook my own meal I'd go to Aldi and buy ingredients.

sheramber

Did you contact the restaurant concerned who are at fault for not keeping the food heated until collected for delivery?

bluelad1927

TaxH8Ter said:

If you fully understood the situation you might re-think adding you unhelpful opinion.

If I wanted to cook my own meal I'd go to Aldi and buy ingredients.

To be fair there was no suggestion that you purchased the ingredients. It was suggested you may have thought to spend all of 10 mins warming it up in an oven. That is hardly making a meal yourself and probably what  nearly everyone else would have done


You should have thrown it in the fridge. Next day pizza is the best

marcia_

 Don't know about the OP but I cant eat reheated food 🤢 turns my stomach. I'd expect it hot ir it would be in the bin. 

Aylesbury_Duck

Yes, I've been successful getting a refund from Uber Eats.  I had tepid food and a wrong item sent.  Sent them evidence of the wrong item, told them about the tepid order and they refunded the bill.

born_again

TaxH8Ter said:

Hi

Had anybody had any success in getting a refund from Uber Eats? My pizza spent 55 minutes sitting on the counter awaiting collection by a delivery person. 2 riders rejected the delivery and the 3rd actually did the job. 
It arrived stone cold, so I threw it in the bin.

So far the chat people have been most unhelpful, not answering questions and providing copy and paste replies.

1st point of contact should always be where food came from. 

RefluentBeans

You’re not you when you’re hungry.

But in all seriousness - contact the pizza place first is the best advice. Too late now. Can try and appeal to get some money back - but UE will rarely refund the full amount to you for cold pizza. 

As sucky as it is - should’ve just reheated it. 

saajan_12

Reheating isn't always doable.
Ordering food is at a premium precisely for the convenience - you may be out and about, at a business premises, wrangling kids / meetings making it hard to attend to an oven, moving in and not have crockery / plugged in ovens, etc etc. 

More than the cold food, the hours wait would have been more disruptive for me - what if you had to be somewhere else, or planning to sleep by then, or hungry and ate something else while waiting etc etc. 

All in, I'd say it would be reasonable to refund 75-100% of the cost, as the value of late, cold food is very small when most of the original charge was for the convenience which is now gone. 

sheramber

But the refund should come from the restsurant who should have a system of keeping food heted until collected.