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Evri lost/stolen parcel in transit
This is the 5th parcel I've lost through evri but by far the worst had a pair of trainers delivered to a safe parcel drop(post office) yet 16 days now after it arrived at there depot nothing. I've even now had 2 emails from evri admitting they've lost said parcel but won't update the tracking so the seller still thinks…
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John Lewis refusing to accept guarantee responsibility
I bought some beats wireless headphones from John Lewis on 13 September 2025, costing £199. The volume disc fell off on 30 October 2025. I contacted John Lewis customer service line on 30 October to explain, hoping to either get a refund or replacement. I was told that because it was past the 30 day window for returns, I…
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Faulty Cordless Leaf Blower - bought and not unboxed for 13 months
My FIL bought a Mountfield MVS 20 Li Kit Blower Shreader last year from our local Screw Fix store. He unboxed it yesterday, put it together and charged the batteries. It will not start. He visited Screw Fix yesterday and was told they could not do anything as the warranty had expired. A quick google brought me to Martins…
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OddsMonkey - Change in online service provision and asking for a refund
Hi all, I'll preface this by saying I'm not really sure what my rights are as a consumer here, and I'm interested to know if anyone could give an opinion on whether refunds are appropriate or not under these circumstances. My gut feeling is probably that I can't ask for a refund (and expect to get one) but I am angry about…
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My Rights on a faulty used car??? HELP
I am after some advice please. I bought a used car in August 2025. Ive had nothing but issues with it since and various repairs done under warranty or paid for by the dealer. It yesterday suffered another issue, catastrophic engine failure and needs an engine rebuild or new engine. I've spoken to the dealer, and they…
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Refund when points used
Hi, What are the refund rules when using points to purchase? I bought handwash & toothpaste from Superdrug online for click & collect. Two of the handwash bottles have leaked on all the items. The order total was £5.88, with £5 paid with loyalty points. They have refunded 23p, which doesn't seem fair. If I had taken them…
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BeFibre
We recently switched from Sky to BeFibre for our broadband service. We have however encountered a range of problems since we made the switch. These problems are around dropped connection and slow speeds. BeFibre have attempted a number of “fixes” to try and remedy the problem but we are still encountering problems. My…
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Charged 83% over the quote.
Is there some consumer rights law governing the amount a vendor can go above a quote without warning? I took my car to a garage for new rear brakes. I was quoted £200 for discs & pads. I checked with a few colleagues, who said that was about right. I received a text to say the car was ready, but the front brakes were also…
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Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
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TK Maxx refusing return — boots caused severe pain after one wear
Hi everyone, I bought a pair of boots from TK Maxx on 15th October. I only opened and wore them once, but they caused severe back, heel, and calf pain within a few hours. I’ve never had that kind of pain from footwear before, so I suspect there’s something off with their design or support. The boots are a…
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Half price with purchase, what should my refund be please?
Hi. I purchased 3 items. The third was half price when bought with the first 2. I liked the third but returned the first two. They're now trying to deduct the full price for item 3 from my refund, which was double what I paid, should I not get the full refund for the 2 items I bought at full price or are they entitled to…
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Domestic & General replacement appliance
3 years ago Domestic & General gave me a replacement oven as part of policy I previously had to repair/replace appliances. I didn't take out a new policy on the new appliance. The oven has now started causing an electrical fault in the house (trips the RCD) so is now faulty. I called D&G as "retailer" and Electrolux as…
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Legal advice needed - Value Doors - Will not honour warranty
Hi I had some new doors and windows fitted in April of this year. The company I used was called Value Doors and Windows and in all correspondence with them, including quotes, they used this name. When I paid, I had to pay to MR Home Improvements but thought nothing of it as the company clearly had a few different names it…
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Trying to return item
We bought our daughter a doll for christmas online but when it arrived it was not the one we ordered. We have emailed the company but they are only offerring a 20% doscount and keep the item. Which is no good as it was our daughter who picked the doll and will be very disappointed in getting the wrong one. I know buying…
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Was I right to reject my car under the Consumer Rights Act, or should I just take it back
Hi all — I’d really appreciate some perspective on whether
I’ve understood my rights correctly. I’m not a legal expert – I’ve tried to understand the
Consumer Rights Act 2015 as best I can with the help of chatgpt, so please
correct me if I’ve misunderstood anything. Background I bought a 2018 used car in September (around…
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Washing machine - glass door explosion!
The inner glass on my LG washer/dryer exploded into the drum whilst on the last spin of its cycle! The glass splintered into hundreds of multi-sized shards of glass which shredded my clothes and embedded into fibres. I was washing a small load (a couple of towels and one set of clothing) on a 30 degree normal wash. The…
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Old M&S Vouchers not accepted even though no expiry date on them
I found £160 worth of old M&S gift vouchers when doing some cleaning in my house. There is no expiry date on them, but they are pretty old; I received them in 2011, if I remember correctly. As there is no expiry date on them, I tried to use them recently and have been informed that since 30th September 2025, M&S have…
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Airbnb chargeback
Airbnb attempted to return money to a closed bank account long story short, bank sent the money back to Airbnb and they won’t reimburse me
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Left item in hotel room uk
Stupidly left my new laptop in hotel room, 100% it was left, now I'm getting stonewalled by hotel they have given me a case number that was 7 days ago, no further corrospondance, called the hotel premium number but was just told it was not there, I know it was. Where can I go from here
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Chargeback on faulty PC
My son purchased a PC in September for Uni with his student loan. He is doing Graphic design so it has a graphics card to run the Adobe apps he needs. It worked OK for about a month then started crashing. Contacted the merchant who said to run some tests, which told us the RAM was faulty. The merchant sent out new RAM…
