-
Stolen nectar points
Today I received an email from Nectar thanking me for spending my points 54000 in Argos. I am completely shocked and distressed about this as I had been saving these points to take my granddaughter on the Eurostar next month! I have not been able to get in touch with Nectar as their office is closes at 5.30. I sincerely…
-
Amazon demanding photo i.d.
I recently ordered something from amazon, the item was 'undeliverable' and it was due to go to a locker to be collected. On my account it still says undeliverable. I have contacted amazon who will not issue a refund as they suspect fraud (apparently) They want my photo i.d. The thing is the refund is to go back onto my…
-
Furniture order part delivered then discontinued
Hi All I bought my daughter a bedroom furniture set just before Christmas - 1 bed, 2 x bedside cabinets, 1 x chest of draws and a single wardrobe. Oak finish. Had to chase delivery and was told the wardrobe out of stock - to be fair I was offered at that point to either cancel the order or have the wardrobe removed from…
-
care and repair plans is it worth the money ?
on making a purchase I'm offered a care and repair plan and wondered are they worth it I have been offered in the past and refused as i feel the manufacturers guarantee should cover this but i need to splurge a little money so of late i've bought a £600 coffee machine and hope to buy a £300 steam generator iron as my…
-
Delivery protection Fee
I am 76
years old, partially sighted and not comfortable with shopping online. I placed
an order with Debenhams, who I thought were reputable. It was only when a
confirmation e-mail came that I saw they had charged me an order protection fee
of £8.49. Apparently there is a box already ticked by the site agreeing to…
-
Help with consumer rights - company not responding, next steps?
Hi all, first post here (been using the app/emails for a while though) so 🖐️ and thanks to everyone involved. I purchased four sets of LED lights from a website Vauscher (they were advertised on social media) which I wanted to return as I felt they were not as described or of satisfactory quality. They were all set at…
-
montford & co
Has anyone had had dealings with Montford & Co? My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality. Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive). Montford appear to be Uk…
-
Issues with bathroom supplier
We are having our bathroom redone and the work began on 6 January. I ordered supplies from a bathroom supplier, paid for the order on 14 November and scheduled delivery for 5 January. It was agreed with the bathroom supplier that if the order was placed by mid-November, this gave enough time for all the parts to be…
-
How to claim under the sale of goods act 2015
The forum and the MSE website have lots and lots of information about a persons right under this act. The internet does too. All seem to lack one vital piece of information - how does one claim ? Bought a 3d printed last May and it worked for around 4 months. It hasn't worked properly since. I've been haggling with their…
-
Small claims advice: 21 days for evidence - is there a hard deadline?
Hi MSE forumites. I am posting here because I have seen other questions on small court claims that have been answered by members who display a lot of knowledge. It's my first time doing anything related to court. Brain is freewheeling a little with the court submission date. Am I late, or am in in time? This being my first…
-
Unwanted App Subscription
I downloaded an app from the apple store which I knew I would use once or twice and most likely delete after this. Whilst opening the app, it offered me a free trial period of 3 days and should I not cancel 24 hours before the trial period ended, I would be put on a yearly subscription. To ensure this does not happen, i…
-
conservatory roof
We had conservatory installed 2022 , numerous issues leaks etc now 3.5 years on they have replaced roof , great , except it upside down . Pilkingtons Active Sunshade Blue , blue side should be outside its self cleaning , we have technical docs diagrams from pilkington. Problem labels stuck on wrong side when manufactured,…
-
Data breach
any views on M&S data breach please? MacAfee have said my details were breached? Thank you all in advance
-
Samsung refusing liability for faulty update
To cut a now very long story short:* I have an out-of-warranty Samsung smartwatch which until recently was in good working order. * Samsung have pushed a software update out to the watch that has gone wrong, causing the device to now be completely unusable - it is stuck in a boot-loop. * In my initial contact with Samsung…
-
Aldi Robot vacuum cleaner return dispute
bought a robot vacuum cleaner mid july last year in local aldi, kept the receipt for months but now cant locate it i have a larger than usual outgoing on my bank statement (cost of vacuum was £99) on that date but aldi are saying i must have receipt - they cant repair as no longer have parts apparently so a refund is my…
-
Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
-
Lifestyle giftcards
I received a Lifestyle gift card - one of those you can exchange for e-gift cards at various retailers. I was after a particular item at Dunelm. I exchanged my card, ordered the item online, part paid with my gift card and part with debit card. An hour later I got a message saying my item wasn't in stock. The order was…
-
car insurance and write off values - interested to hear of experience with the FOS
hi everyone -just wondering what others had experienced (I have been using chatgpt and have FOS FCA etc rulings they have sourced ) My car was hit by a falling tree - the owner's insurance denied liability claiming it was unforseen and my legal cover on the insurance took their word for it, ignoring all my evidence - as it…
-
Tesco Misleading Customers?
Hi, I have noticed something with Napolina tinned tomatoes in Tesco. I have purchased single cans previously, so thought I would buy the x4 pack as they were on offer with a Clubcard. However, after using one of the tins I noticed a difference in quality.When checking the ingredients, each can in the x4 pack contains 70%…
-
Goods not fit for purpose and misrepresented, promised a refund but it hasn't happened
Hi, I don't think there is much to be done but thought I would ask a question. I bought some heated socks from Hike Adventure, based in Holland, on line .for £30 or so When the socks arrived they needed a special £50 power pack to charge them as they didn't have a standard USB socket on them This was not mentioned on the…
