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Concert tickets
Hi Im looking for advice on a current situation im dealing with I purchased concert tickets for a Christmas present in December through viagogo and paid through PayPal. Paid and didn't think much of it until 2 weeks later I went to check and print the confirmation email and realised I didn't have one. Got in touch with the…
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Selling on Viagogo help
Essentially I've messed up. I excitedly bought two tickets off someone on Facebook for above face value. I used goods and services PayPal so if she didn't send the tickets when they are available for transfer I could get a refund. Anyway, I then told my girlfriend about the tickets who went crazy as we're due to give birth…
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Specavers hearing aids - Is this anti-competitive behaviour?
OK. I've been very happy with Specsavers for many years. but after my mother died I'm not so sure. Despite her poor hearing, my mother never took to the expensive (£1300) hearing aids we purchased from Specsavers. After her death I asked Specsavers if they could re-program the hearing aids so that I could get some value…
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Moda Furnishings Sub-Standard Product Quality With Worthless 7 Year Guarantee
We spent a considerable amount of money on a supposedly UV resistant Moda Furnishings rattan style 8 seat table & chairs in November 2021. Last Summer we noticed a couple of rattan strips had broken, this Summer (2025) there are multiple strips broken on both the table and the Lazy Suzan. My guess is that the glass…
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Being refused a return for an item an item for something I bought online
I am being denied the right to return an item I bought online. I’m sure I have 14 days to cancel. I bought a DJ controller online brand new. I played it when it arrived but I didn’t like it so I asked the store if I could swap for a different one. They agreed. While it was in transit back to them (which cost me £45 to send…
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Need to return a faulty item.
My wife and I bought a freesat from Currys. Set it up and seemed fine but after 2 or 3 hours the sound went off. We had to unplug it and turn it on again but after a few hours the sound went off again. We also found we could not record a programme and watch another live channel. On the box it said you could record up to 4…
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Broadband provider not honouring discounted rate
I've been battling over several phonecalls for over a month now with an unnamed broadband company (Sky) and am seeking advice on my next steps. On Monday 11/08/25 I was quoted £32pm for 500mb fibre broadband and £36pm if I was to take out the TV and Broadband bundle (deal at the time, believe it is no longer available). I…
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Parcel left in the rain by postman, and ruined
I recently ordered a book from an online bookshop run by a national newspaper. This book, worth some £20 was delivered yesterday, while my house was empty for the weekend. The delivery was through the 'Royal Mail Tracked 48' service. I was made aware of this by email but assumed the postman had delivered it through the…
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Item sent and charged for after being cancelled
I recently made an online purchase and mistakenly it used a saved address that was an old address. I realised within minutes and contacted the company an they told me they had cancelled the order. I later got an email saying part of my order had been shipped. Confused I contacted the company to find out what was going on…
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I was refused entry in a local B&M store today
Hi I walked into a B&M store today and was stopped by a security guard just as I stepped into the store. He said face recognition had set off an alarm. So I asked if I could try it again and it did set off his alarm. So we went outside and he explained it was either for shoplifting (absolutely not!) or being argumentative…
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Accommodation voucher for hotel stay
And before you say it yes it was a considered impulse purchase! We went to an event and there was a guy selling weekends at a hotel in Scotland for a reduced package rate. The photographs and the sale spiel seemed very good and we were thinking about a week to break so we purchased a voucher. At no time were terms and…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Ovecharged for a new boiler
I purchased a new boiler in November The person who sold it to me was recommended by a trusted friend. I was widowed in April of last year so i would say i was pretty vulnerable at the time and trusted the company. Normally i would do all sort of price comparisons. I knew I needed a new one as I had had a couple of leaks…
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John Lewis return of bedding
I have a John Lewis voucher and need a new duvet cover and duvet. A recent expensive 4 tog duvet I spent a lot of money on is too hot even in cool weather, sweaty, noisy and heavy, so I want to be able to look at a duvet before committing to keep it. With the bedding, there are a few sets I like and I want to see what the…
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Retailer won't accept partial return of an order
Hi all Can I get your opinion on this please. I recently bought two different styles of tiles for two different rooms online. I've used one set of tiles and have changed my mind about the other tiles. Its fairly common across the industry to not accept returns of boxes of unused tiles as they are produced in batches so…
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Consumer rights
I bought an lp player from hmv in march 23. My daughter has used it 6 times or approx she's been collecting lp. Then now she's been playing it didn't work then we tried different plug sockets then after a few the back outlet started ti smoke. My friend who worked for fire brigade advised stop trying and destroy wire. We…
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Plumber won't give invoice receipt needed for insurance claim
We had a leak from an immersion heater which caused significant damage to the two flats below. When it happened, we called out a plumber that we found on trustatrader.com and they came out and replaced the parts that caused the leak. We promptly transferred payment to their account and was asked to give Google feedback…
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Kynex (old Sure telecoms)
[Text removed by Forum Team] I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and Kynex promised to pay that with no time. 3 months on now and…
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Can I do a S75 for this?
We stayed in an apartment in Spain in June for a month. On check-in, we were told that they had discovered damage to the parquet floor but that it was now covered by a rug, and asked us not to move the rug or any of the furniture. The furniture was a gigantic electric recliner, so we wouldn't have tried to move it anyway!…
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Plumber ignoring me.
We had a bathroom refurbished in April this year by a company we had
used previously for a small job. The plumber and his colleague were neat, tidy,
and cleaned up well so after looking at their previous work and comments from
customers, we decided to hire them for this job. We were asked to order anything we wanted…
