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Need Help
Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…
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Seeking a refund for an order
I ordered some guinep fruit from www.fruitmania.co.uk on the 9th of April. I've never used them before. I got a confirmation email which stated they will email when they have dispatched. I paid £7 for next day delivery. It's now the 14th and I haven't heard from them. Their contact number doesn't work. I asked ChatGPT and…
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Amazon order "lost" before delivery to Amazon Locker
In short: I bought some AirPods, sold by Amazon. They went missing before they got to the Amazon Locker that I set as my delivery location. I’m unable to cancel or get a refund issued. I’ve opened an issue with my bank, though the money has already left my account. Has this happened to anyone, is there a number of days…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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Bedworld such poor quality mattress, collapsed, help
I purchased a top of the range mattress Magnus 5000 from Bedworld 14 march 2025, delivered 20.3.2025, after a week, this was for my daughter and her fiance, she keeps falling off the mattress, the edges have collapsed, after 6 days i reported the fault to Bedworld, there did nothing about it. The mattress is now so awful…
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Moved: Government demanding over 12 thousand pounds.
This discussion has been moved.
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Victorian Plumbing Issue
Hi all. Purchased a shower enclosure and a Pearl stone tray 9 months ago. I fitted the tray according to manufacturers instructions and also did extra to make everything water tight. We noticed a hairline scratch that we thought was just a cosmetic issue. It turns out this is small surface crack that is getting larger. I…
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Will currys provide warranty for second hand item?
So I'm considering buying a graphics card on ebay from a private seller. The card is still under manufacturer warranty period and the seller bought it from currys. He has the original invoice as well. Does anyone know if would I be able to claim warranty from currys if needed if I just provide the invoice to them?
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John Lewis lost my phone
Looking to see if anyone has experience of a direct phone number or email for someone at John Lewis with any authority. I returned an iPhone as Trade-in . It appears they have lost it. They are dragging their feet and advised me to contact the 3rd party that the phone was returned to, directly myself, providing an…
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Supplier Delaying Refund
We ordered a strimmer and batteries online, and paid about £350 with a debit card. Delivery was being handled by DHL. The tracking showed the parcel out for delivery and then returned to depot 4 or 5 times over the course of two weeks. No van called at our house or left a card. We have contacted the vendor and they have…
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Window company registered project with FENSA and no certificate was issued
I’m not sure where to go with this! Had a window company install 20 replacement windows, 2 French doors and one exterior door in 2022 (not the entire house, but a biggish job - total £30k) and they registered the project with FENSA on completion in Feb 2022. I was looking through the paperwork for an impending EPC…
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First time rejecting faulty goods
Hi I'm about to reject some faulty goods bought online but have a few quick queries if someone could help please: Short version If I took possession of an item on 16 March and found a part of it faulty am I still within the 30-day period to reject the goods today 14 April? I make it 30 days exactly. Does it make any…
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CPA from a Patreon inactive account set up 10 years ago
I woke today to an email saying congratulations for subscribing to my Patreon account. It was a French poet account where the subscription got me a french poem once a month. (I don't speak French lol). I checked and it was a real PayPal payment for £11.40 that had left my account so was 'real' and not a spam email that I…
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Supplier refusing order cancellation
Hi, I order a camera from a company called NextDayDeals, paid for with PayPay Credit (pay nothing for 4 month). Anything but next day. I ordered on the 31st May, and Was immediate told once I ordered they are busy. I asked them if it woulkd be delivered by the 10th April, as I go on holiday. I was told they weren't sure.…
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New telephones
Hi, I am new on here and would really appreciate some advice. I recently bought 3 cordless phones for my 88yr old mother as she is house bound and her current phones are not fit for purpose, however, when I took them to my mothers and tried to connect them they would not work so I phoned BT and they said they were not…
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John Lewis: Returned item lost in transit
Hi, I purchased a tablet from John Lewis on 28 Feb and picked it up from a post office on 2 March. However I needed a different model and even before opening the pack, initiated a return. John Lewis sent me a QR code to use at Royal Mail. I handed the item to the post office on 10 Mar and have an acknowledgement from John…
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Refund dispute - email terms & T&C’s differ
Looking for advice on a refund dispute with a clinic in England. I paid £100 for a consultation, redeemable against treatment, originally for Botox. After the consultation I was told Botox wasn’t suitable and was instead recommended more expensive skincare packages. To avoid losing the £100, I later booked a Lumecca course…
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County Court judgement
I needed to get a refund from a tradesperson. Went through small claims court, he admitted he owed the money and agreed to pay by the end of March. He hasn't made the payment. What happens next? Trying to get to talk to someone at the small claims court is impossible (believe me, I've tried…).
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SCS - Do we have grounds for a chargeback?
Hey all On December 28th, we went into a store and bought a sofa from SCS. We had to return our old sofa (not from SCS) due to it being uncomfortable, and the company we bought it from, had a 60 day no fuss return (and it actually WAS no issue to return it). We were sitting on camping chairs now. Anyway, we went into the…
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Planter
Hi, I bought a rusted planter from Dunelm almost a year ago. I only opened it today and it was’nt the rusted planter I ordered but just a plain steel one. I didn’t open it until now because I wasn’t going to use until this year. I have been in touch with them today but what do you think my chances are for a refund? It…
