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WESC clothing return/exchange policy - 'no return/exchange if 50%+ discount'
WESC clothing online shop has some great deals, however their return policy states anything over 50% is considered 'final sale' and cannot be returned / exchanged: RETURNS Items purchased at a discount of 50% off or more, including those purchased during Buy One Get One (BOGO) sales, are considered final sale. These items…
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Stolen card, transactions and PIN!
Hi all, I recently completed a current account switch and my new debit card was stolen from the post (probably in my building post box which is not secure, I changed correspondence address but they still sent it to my home address - but that's another story!) When I reported the fraud, they said that some of the…
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poor service from retailor
I ordered curtains from a well known department store back in September 2024. In November 2024 the curtains were fitted and before the fitter left the curtains came away from the wall. The curtains also covered 20 inches of the windows leaving the room dark. The company agreed to sort out the issue by putting up batons and…
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Nuffield Private Hospital misleading information
I can't wait for an NHS op on my shoulder, too painful, so decided, first time in my life, to check out going private. I called the general info line for Nuffield Hospital and got a quote for the op my dr said I needed. They quoted £3800. The process is that you have to see the consultant first (£180 for 20 min) which I…
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Missing parcel
I ordered items online from Boots, totalling over £100, and
provided my address. A few days later, I received an email stating that my
parcel had been delivered. The email included a photo showing my parcel left
outside, indicating that no one was home to receive it. However, I contacted Boots to inform them that the door…
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Airbnb disaster
I travelled by train from Devon to London to see a concert along with my partner and one of our friends. I'd booked a nice looking place on Airbnb for us to stay and had been in contact wit the host the morning of our journey and received a cheery response. On arrival it transpired that she'd sent an incorrect key safe…
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Excessive insurance cancellation fee
Hello, Sorry if this has been covered but I could not find any previous posts regarding this, or if I’m even in right section. I took out car insurance for £230.00 in April, starting cover 4th march 25. I could not afford to pay in full so I chose to pay monthly. My car broke on 31st May and I sold it 13th June. I tried to…
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Warranty Headache.
Hi all, I'm hoping you guys can clarify my position on this as my specific situation is near on impossible to research on Google. I bought a new diagnostic tablet directly from the manufacturer (Autel) back on march 14th of this year. On August 25th it developed a fault, namely that the internal battery wasn't taking a…
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Online order not received
Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. Ordered it through their website, paid with Gpay. They've taken payment a week ago. I had one message a week ago to say the order is 'on it's way'. But it's not arrived. I've now seen a couple of comments on their social media…
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On line selling of Christmas Tree's
This year I decided to purchase a potted christmas tree from a grower, I looked at the web site and the imagery and was happy top proceed. The tree arrived when I was out, it was left out of its box and gthe box was too small, not well sealed and the decorative pot that was discounted to free of charge scratched. I…
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Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
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TfL Delays Refunds and/or Compensation
Does TfL ever offer compensation, rather than just a refund, for delays leading to loss?
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Online purchases: can I claim a refund for delivery cost?
Could somebody clarify the law on the right to reclaim delivery costs when you change your mind and return an online order, and whether this is legally a 'cancelled contract'? For example: I buy an item online, decide to return it within 14 days for refund, seller accepts return and refunds the full cost of the goods but…
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Section 75 help NFL
Hello all, I recently booked tickets and went to the NFL game at Tottenham stadium, the tickets were meant to be hospitality with early access from 11:30 prior to the 2:30 KO for food/drinks etc. All week the NFL and Ticketmaster advised to save our QR code tickets to the NFL app for access which we did. However on arrival…
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Ticket master website crashed
It crashed error code 1003 or something says if you are using more than one phone. Anyway I added my gift voucher and had £10 extra to pay. So it booked 4 tickets in error what will happen? I have 3 pending on my bank and my wife has one pending as we tried her account? They might say all sales of tickets are final but the…
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Car damage during maintenance at garage
Hi All My vehicle recently required some work completed on it, specifically, the drivers-side heated seat element needed replacement due to a fault, this was at a cost of approx £500 to myself, which I was happy to pay for. (well not happy but you know what I mean). During that work, the garage had to take off the seat…
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Big Car Company V Little People
On the 18th June We went to a County Show We were looking around the EH stand. (Not sure if I am allowed to mention the Garage!!) The EH Representative came over to us and asked
if we were interested. We said we had a Mustang and was looking to change our
vehicle to a Transit Van. They said they would be happy to take our…
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Gift Card Hub scam.
hello everyone. Was wondering if anyone has dealt with giftcard-hub before. It’s a very clever scam site which recently caught my wife off guard and so I’m seeking advice if any can be given. The general jist of their operation is that you pay say £0.20 less than is typical for a gift card / top up card and when at…
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Urgent help needed broken fridge freezer
Hi I brought a hisense fridge freezer from curry's on the 24th November 2024 On Sunday the 9th it stopped working I contacted hisense via the app like it tells you to but by Wednesday the 12th i still hadn't heard anything so I rang them,they told me they had no record of my issue so I gave them the reference number I…
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Problems with solar installer post fitting - next steps?
I had solar panels fitted 2 years ago which included bird protection around the edges of the panels supposedly to stop birds getting under. It turns out the stuff they used is not fit for purpose and has collapsed along the top edges under the weight of pigeons sitting on it, who now shelter under the panels. I spoke to…
