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Security tag not removed by shop
My wife bought a lightweight cotton dress for our granddaughter to wear during the very hot spell that ended today. She got it home and found a security tag still attached. So granddaughter can’t wear it. The obvious answer is for us to travel to the store, and I expect that they’ll remove the tag. But that involves time…
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Bike Wheels Failure - supplier wants money to replace?
Hi. Looking for some advice. In Sept 2024 I purchased a front & rear bicycle wheelset of an online cycling retailer. I was very happy with the wheels and recommended them to a colleague who also purchased a set. The cost for this wheelset was £225. In April this year, while out cycling, the rear wheel failed. The hub just…
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Issues with used car - what to do next?!
Hello, I'll try to keep this as brief as possible whilst still sharing the relevant details. Bought a used car six weeks ago for £5,000 (market value for well maintained car of this type). Car was 9 years old and had done 60k miles, advertised as running and driving perfectly, no issues at all, full service history. Seller…
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Faulty dress what are my rights
Just after a little bit of advice please. I bought an expensive prom dress for my daughter fitted at the shop no alterations other than length. Collected a week before prom. Came to put the dress on before leaving the house and noticed a seam coming apart under the zip at the back. Didn’t take any pictures at the time as…
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EO Mini Pro 2 Removal of support
Hi all On 25/5/2022 I had a brand new EO Mini Pro 2 car charger installed through Octopus Energy. This came with a three year warranty. Out of the blue, I received the following email from EO Charging: We’re getting in touch to let you know about some important updates regarding your EO Mini Pro 2, EO Smart Home app and…
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hearing aid returns
I bought a pair of in ear hearing aids for my 90 year old mum on line. Unfortunately due to the arthritis in her fingers she can't insert them on her own. they arrived on the 9th of June supposedly with a 30 day trial. I contacted the company and asked for them to be returned under their 30 day trial, they asked me lots of…
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Interest Free or not??
Hi Guys, Has anybody else heard of this, or know if it's right or not? I bought a car from Evans Halshaw. I financed my car, which included the cost of my service plan, at approximately £500. I've NOW heard that the service plan is normally done through a separate entity from Evans Halshaw (EMAC) and is INTEREST FREE, over…
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Samsung Washing Machine Leak
Hey, I have an issue with my washing machine and two weeks on, I'm no where near a resolution. I have a Samsung washing machine which decided to spring a leak just under the door. No damage to my floor. I contacted Samsung who were no help and asked me to contact the retailer, Samsung said the machine was 3 years old and…
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Distance Selling Query
I saw an advert online for a motorcycle and paid a £250 deposit over the telephone and agreed a delivery date of around two weeks. I was emailed an invoice that says 'deposits on cancelled purchases are non refundable' after i had paid the £250. I thought nothing of this as at that time it was my intention to proceed.…
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Refund withheld illegally
I bought a mobile home in May via eBay but paid by bank transfer ( I know big mistake). 1145 plus 200 for delivery. The company seemed to check out OK. Before delivery took place, I needed to cancel. They told me I was then told refunds werent company policy. I checked by distance selling regulations that they absolutely…
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Replacement book damaged - What Are My rights?
Hello - I bought a collectable, decorative book online and it arrived damaged on the dust jacket and on the decorative edge (it has sprayed artwork). The company eventually agreed that it fell within their company's policy for level of damage and said I had to return it before I could have a replacement. The replacement…
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Credit card section 75 requires independent report
I bought a sofa that makes a noise whenever anyone moves on it. After a month the noise had not lessened with wear, so I reported it to the retailer. They arranged an independent inspection, but the assessor said it wasn't a fault because fabric can make noise when rubbing together. I visited the retailer's shop and tried…
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Sports Direct potentially mis-selling financial product
I purchase goods from Sports Direct fairly frequently and overall accept the low price doesn't always get you great service. But at the Bolton Middlebrook store, 3 separate visits have left me genuinely annoyed at what appears to be a pressure selling tactic with regard to Fraser Card. On 3 occassions 3 different members…
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Insurer refusing manufacturer‑approved repair on a car under warranty
Insurer demanding several‑thousand‑pound payment unless I use their non‑approved repairer – normal for a car still under warranty? Hi all, I’m in a dispute with my insurer and would appreciate views on whether this is normal or acceptable. The car is a 4‑year‑old Kia, still covered by the standard 7‑year manufacturer…
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DFS Cancelled Order- Can I get Compensation?
Long story short, I ordered a sofa and upon delivery 2 out of the 3 items were damaged. I accepted the undamaged item and rejected the other 2. The original sofa is no longer available and they will not give me a free upgrade to the next closest model. They are offering a refund and collecting the sofa. My question is, Im…
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Wren Kitchens and Novuna finance
We purchased what was presented as Wren's premium kitchen range in February 2025, to be delivered and fitted in April 2025, at a cost of more than £15,000. We expected a premium product and a level of customer service to match. Instead, what followed has become one of the most stressful, exhausting and disappointing…
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Heatwave compensation
I have train travel booked for today from split ticket and a hotel room booked for two nights in brighton for work. What are my chances for getting refunds considering Network Rail have advised against non-essential travel?
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Damaged worktop
Hi We ordered two lengths of worktop from an online store which were cut into 4 pieces and customised. When it arrived the edges hadn’t been finished properly and there were a couple of chips. They replaced all 4 pieces but again 2 are damaged. They are now refusing to offer a full refund. They have calculated the cost of…
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Help with Coy refusing Return and Refund
I purchased a hair removal device from a coy called "CurrentBody" I cannot get to grips with the device and believe it to be faulty. I have requested a returns label and refund. The company is refusing to provide a return label until I provide a video showing the fault. I have explained that I am entitled to return the…
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Mum scammed by TechSage
My elderly father clicked something he shouldn't and the PC screen ended up covered with pop ups, one of them saying to call a phone number to put it right. My mum called this company (TechSage) who put it right and told her a whole pile of nonsense about a trojan virus in "her" Internet. She paid them £289 using an MBNA…
