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Fedex Disbursement charge
From my perspective Fedex, aided and abetted by Controlaccount
Ltd are participating in an opportunistic scam at the expense of those purchasing
from abroad. Although £33.25 VAT due to HMRC was paid directly to Fedex
on import, the associated excessive £9.98 disbursement charge was not. Given that Fedex contracted with a…
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What are my rights
Hi. I brought a jaguar I pace on finance in 2023. Late 2024 battery issues occurred. Jaguar was able to get my car in for a diagnostic May 2024. They told me it was the battery but even the diagnostic was covered because a common fault. I have been waiting months to be called back in to get this fixed. I have been told due…
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Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
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Opodo Prime
Hi! Newbie here and looking for some advice/guidance I have booked a weekend away using the Opodo Prime app, found a reasonable deal and booked….agreed to a free trial and that I would be billed after 28 days if I didn’t cancel i received an email 24 hours later stating that you can only ever have one free trial and that I…
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Anyone know anything about stair lifts?
My elderly father ended up needing to get a stair lift fitted, it was installed back on the 16th March 2023, at a cost of £7,350, so i don't think it was a particularly cheap one. In the time since it was installed, he's had to call out an engineer 11 separate times for it stopping working, according to the engineer visit…
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Faulty goods being named as ’cosmetic’ by John Lewis
Hi all, I purchased some apple airpod max from John Lewis in October 2022 and for around the last year have been in extreme discomfort whilst wearing them - it got gradually worse. It is now at the point where they can no longer be worn due to the pain they cause. This pain is due to a product fault, the ‘supportive’…
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refund for goods that were ordered 8 months ago
hi guys so i placed 4 orders with a company for some model supplies on there website it says shipping would be delayed as the items are made in batches these were ordered 8 months ago 2 months ago i asked for a refund and got an answer of they would only give me store credit despite still not having the order finished or…
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Refund
Hello. I ordered 3 sets of blinds from an online company. The blinds came with tapes rather than cord as ordered. Not a problem but 1 of the blinds came wrongly sized . I got in touch the company to get this rectified and to also state that the blinds had been sent with tapes so the new blind must also be sent with tapes…
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Faulty laptop - what is a reasonable time to repair and can I ask for money back?
Hello All, I have a faulty laptop bought from Currys last August, with about a month of warranty left. The fan has developed a fault, and there are problems with screen quality (lack of sharpness / clarity), the paint coat on the lid failing and rubber pads falling off. Currys (or at least their repair desk representative)…
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Need help with an Amazon UPS Return
Hi all, Recently I ordered quite an expensive collectors item from Amazon. They sent me the item but the packaging was ripped and dented badly and some of the items inside were scratched. I decided to return the item using the option on Amazons website that has UPS come and pick up the goods and provide a label rather than…
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Sofology Wrong Colour Sofa!
Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me…
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NHS health costs - glasses
Hi, This might be in the wrong part of the forum.I ordered glasses from an independent/individual High Street optician.The cost came to £230 after they discounted it but the receipt does not show the discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.I paid £30 deposit.…
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Citroen Recall
I have had to take my car for the airbag repair to a garage in Macclesfield, I was told I could not drive the car and the garage had no pickup trucks available. I hired a truck to take me to Macclesfield from Denton, Manchester this morning at a cost of £100. How do I claim my money back.
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Italian car hire company keep charging my credit card for a flat tyre :(
I recently booked a car hire through Alamo's UK website for a short break to Sicily. On arrival, it became obvious that they'd simply passed this booking on to a local car hire company who made me signs loads of forms in Italian and took my credit card details. During the trip, I got a flat tyre. There was no spare wheel…
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Flannels Gift Card Cloning
My Son was gifted £400 Flannels gift card as part of a leaving gift. When he went to use it showed that £378.95 had been used, with only £21.05 remaining. I contacted Flannels today (via online chat) and they advised the card had been used 3 time in their White City, London store, with a physical gift card. All…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…
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Consumer rights
Good afternoon, I purchased a monitor from Amazon 16th July 2024 and on the 22nd July 2025 lots of lines appeared across the top of the screen. I contacted the manufacturer AOC and they told me to contact Amazon so I emailed Amazon and they replied with. The Consumer Rights Act 2015 says that goods must, among other…
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Faulty car - Multiple issues?
Hi - In November 2024 I purchased a Vauxhall Zafira (2016) Manual/Petrol. I travelled short of 60 miles to collect the vehicle. At the time it came with a 3 month showroom-warranty. Just before Christmas I was at work when it rained and I realised there was a stream of oil coming from the under the vehicle. I did have…
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Help!! Gym subscription has being going out of my account for 2.5 years - I thought it was cancelled
Hi, Can anyone help advice for having £750 of gym fees refunded, for a membership I believed was cancelled. Today out of the blue I received an email about a problem with this month's payment for a subsciption I though I had cancelled in 2022. In all the time the gym company have been taking my money I have never had a…
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Faulty Decking
Hello you lovely lot. I paid £4k to get some composite decking laid in my garden about 4 years ago. I did this so it wouldn’t need as much maintenance as wood. About 2 years ago the planks started to curl up at the ends so I got the joiner back who then told me that the recommended distance between the boards had changed…
