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Refund rights on WIFI boosters ordered with broadband?
Hi All, Potential grey area here. UK consumer rights for online purchases gives right to refund 14 days after reciept of goods. Broadband contracts give 14 days after being signed. Is that when I ordered the broadband or after I signed the technicians tablet after they installed it? Either way I ordered 3 mesh wifi…
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Unfair Returns Policy
Interested on your thoughts on this one…how do I proceed? Online purchase of wood flooring (from a v large online flooring retailer), arrived 26 May 26. Opened one of the 13 boxes for inspection of goods and decided to cancel. Sent cancellation email on 5 Jun 26 (within the 14 day change of mind limit), asking for return…
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Amazon - 3rd party issue
Dear All, Hopefully someone can give me some advice on this. My partner purchased an expensive item on Amazon. The company sent the wrong colour of the item. They have suggested that they will give my partner a partial refund however my partner wants a full refund and unfortunately they are not playing ball. If my partner…
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Solar Panels and Insurance Backed Scheme (HIES)
Hi, we had a full Solar installation with battery back up installed around 5 years ago, and unfortunately an issue developed just at the same time as our installer 'The Energy Box' and the manufacturer 'GivEnergy' both went into administration. We contacted our insurance provider through the HIES cover scheme and to be…
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Paypal credit fraud letter
A family member has been receiving letters from PayPal Credit over the last 3 months saying payments have been missed and that a £12 late fee has been added to the account. The problem is they do not have a PayPal Credit account. At first, we assumed it was some kind of scam trying to get them to call the number on the…
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See Tickets challenging section 75 for cancelled event
Booked an event through See Tickets (the only option) which was cancelled about a month before it was due to take place. See Tickets said (contrary to their own refund policy) that there would be no refund on the grounds that the promoter didn't give them any money back. Put in a section 75 claim with my credit card. See…
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Currys - the worst customer service experience
For the past two months I've endured an ordeal trying to purchase a dishwasher from Currys. Incidentally, a few years ago they replaced a washing machine and did not install it correctly (a basic error with the outlet pipe) and they offered a refund fairly quickly. I assumed this was a blip. Summarising the issues below…
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IKEA Sofa Warranty
hi I purchased a sofa from ikea on 25/11/2015 about 6 months ago the springs underneath started to brake, so today we eventually found the receipt and phoned them up, phoned twice and after 15 minutes with them trying to find the purchase with the bar code number, I got cut off twice. I suspect they couldn’t find it, as it…
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Sports Direct refund for store purchases
Hello everyone, I’m having issues with directing a faulty product to the right customer services. Pair of trainers bought directly from a Sports Direct store in December 2025. There have been a couple of holes appearing in the toe area of both shoes within 6 months. Attempted a refund (requesting store credit) via online…
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PDFSmart - underhand business practices
Hi all, I just wanted to share my distressing experience with this company having signed up for a 1.99 7 day trial and ending up being charged £200. I see online many people who have been caught out in the same way so please beware. They use misleading wording and small print. I've had to cancel my bank card and have…
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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Auto signed up to SMS marketing and STOP number does not work
When we phone the local Indian restaurant to make an order, the number automatically gets added to their SMS marketing list. The 5-digit STOP code listed in each SMS does not work. This has been occuring for the past six months. When you call them to get your number taken off the list, it just gets put back on when you…
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Lost property and formal complaints
I recently went to a holiday resort in Scotland with family. As soon as I arrived home, I realised I had left my jacket hanging in the wardrobe, with my AirPods in the pocket. I called the day after we arrived home and was told they could not be found which I found really strange. I know the items were together in the…
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Item different but product code the same
Hi We ordered our laminate flooring from an online company after receiving a sample. The flooring arrived yesterday and although on the surface it looks the same the backing is different and it is no longer water resistant. The product code on the sample is what we used when we ordered the flooring. Is a company allowed to…
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Section 75
Ive had a poorly fitted and planned bathroom less than a year ago. I paid the deposit by credit card. I've rung the credit card company today to start to reclaim the total cost of the bathroom not just the bit paid by card and been told I cant, I can only reclaim the deposit although Google says I can claim the whole…
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ClarityCheck.com unwanted subscription
Hi, I wanted to check a phone number calling me so I signed up for a one off £0.99 reverse lookup. It says you can cancel before 7 days or its £19.99 per week. Trouble is they never sent me a welcome email and info. pack on how to cancel. I've been billed 4 x £19.99 already and there is no way to cancel. The chat bot they…
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Money Moral Dilemma: My council fined me for littering when I didn't - do I pay up or go to court?
This week's MoneySaver who wants advice asks… I received a fixed penalty notice from my local council for supposedly 'littering' near my estate's recycling bins. What likely happened is a box with my name and address blew off or was knocked off one of the open bins. The council’s given no evidence, and there’s no CCTV. The…
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Question related to refund being offered
This is just a quickie I hope. I have been "offered" a refund related to poor workmanship, but what seems strange to me is we were asked to send them an invoice so they can refund us... I don't see why they would need an invoice from me to issue a refund. After some searching online it only made me more cautious and still…
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Ryan Air - Parking Add On
For a recent trip from Stansted airport I booked my flight driect from Ryan Air. I also added parking as an extra as the deal they offered was cheaper than through Stansted Parking Direct. I didn't ever receive a parking confirmation before my flight, I tried following instructiuons on their website and using the link to…
