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Unsuccessful Mail Order Processed And Sent
I purchased online an item advertised on Facebook. Within a couple of minutes I received an email saying my order had been unsuccessful, try another payment method. The next day I tried to order the item again, as before after a couple minutes I received an order unsuccessful email suggesting i try another payment method.…
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Can I get a full refund from JustAnswer.com? They say no :-(
Hi there, So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall…
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Plumber ignoring me.
We had a bathroom refurbished in April this year by a company we had
used previously for a small job. The plumber and his colleague were neat, tidy,
and cleaned up well so after looking at their previous work and comments from
customers, we decided to hire them for this job. We were asked to order anything we wanted…
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LeasePlan/Ayvens admitted “persistent issues” – unsafe VW ID.4, 6 videos, still trapped...
Hi all, Looking for advice and shared experience. After 3 years and £14k+, LeasePlan (now Ayvens) finally admitted in writing that my VW ID.4 has “persistent issues.” Their remedy? A 10% discount – while I keep paying £391.76/month for a car that’s unsafe. Evidence bundle: - 6 videos: 5 showing daily Android Auto failures,…
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Damaged Kitchen - Purchased from and online DIY Kitchens
Good Evening all I have recently purchased a kitchen from a online kitchen provider, everything was fine until the kitchen arrived. The delivery drivers started by dropping two of the units. Then when it came to unboxing them there were damages. There are:Dismantled items that arrived with large gaps and not packaged…
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PCP unwind within 14 day cooling off period
I bought a second hand car online via distance selling. When it arrived, it had damage (deep scratches, cigarette smell) so I immediately contacted the garage and told them I wasn't happy with the quality of the car as it wasn't as described. They agreed to allow me to return it but then dragged their feet organising…
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Can I cancel my building contract? Work hasn't started.
I signed a contract for some building work. During the discussion with the designer/sales person they kept saying that theirs was just a "basic design" and the surveyor would be out to do the proper one. When the surveyor came out he was all over the place, quoting sizes that weren't possible and saying all sorts that…
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Refund refused due to excessive wear
Hello, my son (17) bought a pair of climbing shoes for £124 online from a UK store. He tried them at home but they were too small so we sent them back (all within the 14 days). The company are refusing to refund him for the shoes - they have sent photos showing a small amount of writing on the sole of the shoes has rubbed…
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Faulty TV
Hi, I purchased a Panasonic oled 4k TV Nov 2024 and it came with a Manufacturers 5 year warranty. 11 months in we saw the screen had failed and contacted the manufacturer. They did some tests and arranged an engineer to assess it. The engineer confirmed the screen had failed but Panasonic no longer supply the screen. I was…
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Currys Support plan
Hello all I bought a tv from currys back in 2022. I took out the support plan which at the time included accidental damage. Unfortunately my child recently damaged the TV and I called up currys to get it fixed/changed. Only to be told they no longer include accidental damage in their care plan now (was changed last year…
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Broken zipper after 6mths: John Lewis stating unreasonable
I bought a £375 Sweaty Betty coat from John Lewis at end of Nov 2024. Wore it until March 2025. Started to rewear again in October 25. However the zipper stopper came off and the bottoms zip slider came off. The zip now does not work. I’ve had the coat 11mths. John Lewis are stating that it’s reasonable wear and tear…
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Is there any point/hope doing a small claim against inpost.co.uk if they won't even read it?
One of the worst customer services experiences I have ever experienced and if you search for the bad reviews on trustpilot you see it is the same trend for all who have any issues. As the saying goes "it is fine until something goes wrong". Well it didn't take long for me as this is only the second time using them before…
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Mystery boxes
Anker are offering 'mystery boxes', which may contain a valuable item, but mostly contain a not-very-valuable item. This is all being sold on their website here: https://www.anker.com/uk/black-friday-sale You need to scroll down a bit to see the mystery boxes. They are imposing a term, namely: "2. Contents cannot be…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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Sky chasing ‘debt’ over non cancelled bb service after they told me I didn’t need to do anything
Hi. Any advice very welcome as I’m at the end of my tether and yes being stubborn out of principle! Out of contract and with a huge hike in bb cost I decided to go to gigaclear. Ordered new service and went straight on Sky website to see how I cancel. I found the page which says ‘your new provider will tell us you are…
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Cancelling an online order
Hi all I have ordered some goods from a well known discount book store online on Sunday 9th November. The order totals £90 as it is Christmas presents. I haven't heard anything about my delivery as yet and they normally deliver in 5 days. I have looked online and the company have moved warehouse so it has caused delivery…
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Bought a heavily discounted mattress (seconds) but they sent the wrong one (seems perfect)
I spent about £800 on a new mattress which was originally priced over £3000 but was reduced as it was classed as "seconds" due to ex display, customer return, etc. They did not know. However, it was listed as firm and when I opened it, admittedly a few weeks later, I see that it is a regular and not firm. My order and all…
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Advice on dealing with faulty mattress from MattressNextDay.co.uk
Hi, I was hoping someone could help with some issues I have been having with a faulty mattress purchased from MattressNextDay. I first purchased a mattress from them which was delivered on September 13. The mattress was listed as firm, with orthopaedic support, however the mattress started to dip and lose it's firmness and…
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Unauthorized payment from card
Just wondering if i should be contacting my bank about a unauthorized payment my daughter's old dance school are still taking? So basically my daughter has been going to this dance school for few years and it was brilliant but they was taken over 12 months ago which was a shame and the the owner started a subscription…
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crypto currency scam
Hi can anyone help me please or advise ? I think I have been scammed in a crypto liquidation account
