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Money back from solar panel company
Hi, my dad has old solar panels on his bungalow and was recently involved with a company that said they could clean them and maintain them for £5000. He signed up with a 14 day cooling period and then decided he didn’t want to go ahead as he had spoken to someone that said that this wasn’t feasible and to replace anything…
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Am I entitled to a refund?
Can I have some advice please re; a refund? I visited HSL in November last year (2024) for a riser/recliner and tried several chairs. I took advice from their specialist and had a seating assessment in-store done and as advised I bought a chair that would fit me. I received the chair but I couldn't touch the floor…
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Volkswagen Tiguan death trap
Hi I have just purchased a brand new 25 plate Tiguan r line we noticed a fault with the brakes slamming on at random times this was reported to the dealer on day 27 when it was booked in for a check 10 days later it’s been in and they can’t find a fault or so they say and now there refusing to take the car back as I have…
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Russell Hobbs Warranty
Has anyone had issues getting Russell Hobbs to honour a warranty claim on a kettle? My kettle is in warranty and initially I was just asked to provide a photo of the base to show the model number. I hadn't heard back and was then asked to provide a video of the fault (not boiling) and a photo of the inside with details of…
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Scammed and want justice
Hi all, and thank you for letting me join. Cut a long story short, and I bought an iPhone from a business seller on Facebook Marketplace. Paid but never received it. I am now taking seller to county court to reclaim my money, but I am unsure her address is correct. If I enter it in the Court papers, and it is incorrect,…
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Getting a refund/Damaged in transit.
Hi all. About 10 days ago, my sister bought her son an entry level gaming PC through Amazon for his birthday. Looked like a bargain, and a lot of bang for her buck, which should have been the first red flag. The internal box was torn at the handle, but she thought nothing of it. Unboxed it, plugged it in to check it was…
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Scan computer from Amazon - different spec to listing
Ordered this computer which says that it includes an RTX 5060 Ti 16GB graphics card but the item that arrived only has an RTX 5060 Ti 8GB. If I click on the item in the order on that page this listing now shows that it's only an 8GB one now The 8GB card massively underperforms against the 16GB. What are my rights? Can I…
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Gym membership - false advertising!?
I recently signed up for an off peak gym membership where the breakdown of conditions is advertised as follows (far left): The hyperlink for "limited hours" specifies "Use gym any time except M-F 15H30-20H30". No problem, very clear. However, the hyperlink for "Classes included with membership" says "unlimited classes…
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Altered suit not at expected
We’ve just been trying on our wedding outfits! Hubby tried on his suit for the first time since collecting after alterations made to the sleeves and it’s not good! He looks like a year 9 boy does at the end of the school year when still wearing the blazer bought for them at the start if year 7! Everything else is fine ( as…
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NBCS (Notice of Intended Criminal & Civil Proceedings Immediate Action Required)
I’m writing to urgently request legal advice regarding aggressive debt collection from NBCS. ### Background: 1. **The Charge**: NBCS demands £280 for a parcel I **returned with proof** (I provided a return receipt). 2. **My Response**: I initially ignored their emails/letters, believing the receipt resolved the issue. 3.…
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Double glazing company refusing to replace faulty products
We recently had new windows and doors installed in May but the amount of faults and damage with them is mounting up, they even admitted they measured the front door wrong, we requested they replace them under consumer rights, but they refused stating they diddnt need to, been nearly 2 months and citizens advice have stated…
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Sky Glass TV
My Sky Glass TV has decided to not turn on. The screen goes blank. I troubleshooted using the Sky page and called up this morning. Went through the troubleshooting again. No luck. They have said they are contacting the Sky Glass repairs and will get a response within 24hours. If they decide I need a replacement it will…
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Magic Hose - Refund/Replacement Issue
I bought a garden hose from Magic hose which sprung a leak after a couple of weeks. I contacted them for a replacement and eventually after a bit of a slow response I received a replacement about 4 weeks later. I used the replacement for a couple of weeks and this one sprung a very similar leak in a similar place. i…
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4.5 year old Garmin watch now faulty - accept refurbished replacement (£134) or try and push back?
Hi, I was inspired by an example in one of the recent MSE newsletters, where someone got their 2 year and 1 month old defective Garmin watch replaced. However, I'm wondering if I'm pushing my luck when mines is twice as old? My Garmin smart watch was originally bought for £260.00, in January 2021. I've been wearing it most…
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HSBC UK has decided to close my account; however, it is still under review and the remaining balance
Regrettably, all of my funds were in my account, and I concur with HSBC's decision to close it. However, the review has not yet been completed, despite it being two months since it began. I am currently facing significant difficulties with my daily expenses and my bank loan. Recently, debt collectors have been visiting…
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Nike returns warning
I have returned two items in a week to Nike UK, both via the Inpost locker they provided the code for. Item one - they said I returned a non Nike item and unless I tell them what the item is they can't progress my refund any further. I told the the item I sent was the football boots they sent me. Item two - week later via…
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Free Home Insulation from ‘Green Energy Hub’ – Is This Legit? Any Experience or Advice?
Hi everyone, I’ve been looking through the forum categories and wasn’t quite sure where to post this – hopefully I’ve picked the right place! I’d really appreciate any advice or guidance on the situation below. A few days ago, a young sales rep knocked on our door. He was clearly quite new to the job, very polite, and…
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Trader Dispute - collection of materials after failed wood stove installation
Hi all TLDR: Wood stove installation. I supplied stove, trader quoted for fitting and supplying materials for flue, etc. No formal contract or T&Cs. Trader completed the work poorly. Trader came back a second time to try to re-do the work properly but failed. OFTEC Inspector visited and deemed the installation…
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REFUND from Silver Service Singers
Has anyone had any dealings with the Silver Service Singers?? I booked their services for my sons wedding and was pushed to pay in full but my son has changed his mind and does not want them to attend his wedding. We have given them 3 months notice and asked for a full refund but they will will oblige. If I had paid a…
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Amazon Prime Day rip off
Hi all I am at a loss. I ordered a couple of things from Amazon prime day in good faith. They didn't turn up, but something completely random turned up in their place! I tried to resolve this with Amazon customer service, but it got complicated because it's hard for them to accept a return for an item they don't know you…
