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Bought items from a dodgy website pretending to be in the UK...
Hello. I need help/advise as my mum has purchased a product from a dodgy website. My mum was looking at red light therapy masks online. She googled something like 'best red light therapy masks to buy' and it came up with a website that appeared to be a beauty blog. It seemed legit, ranking the different products with pros…
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Currys return of a heated blanket
Bought a heated blanket from them online in March. Its just failed and according to manual is the heating element and needs a repair. Took it in store hoping they'd just give a replacement if they had one. They said they can only do a repair, which is fine according to our rights. I said, which they agreed, that they'll…
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CEX Sold me a Fake iPhone and will likely refuse a refund.
This is the phone .. https://ibb.co/9kQbXDs9 I went in there on Friday the 19th intending to buy the 2TB iPhone 17 Pro Max they had on display and I asked the staff member if they still had it as it wasn't on the shelf. He went and got it out of the window display and let me have a look at it but explained it had no charge…
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Moneyclaim
Hi everyone, I've issued a moneyclaim to a rogue builder who conned me out of a lot of money. In the first hearing, the court had set the deadlines for evidence to be provided, witness statements etc. However, I've forgotten to add something - a schedule of payments to show the losses. The deadline has passed but the court…
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Used washing machine fully broken down in 3 months, company refusing CRA2015
I purchased a machine from renew2u for £200, from their ebay page and within the first 3 months is fully broke down. This is the stupid part on my end and i know it's diminished my chance of getting money back, i opened a paypal claim and after they stated to me they wouldnt do anything with repairing the machine while the…
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Dr Franks refusing refund
Hi, So I ordered from here on a 1 off order which I received no issues. 2 and a half month later a second payment was charged to my credit card of £250. I questioned the charge and was told it was my monthly subscription, I advised I hadn't got a monthly subscription and asked for a refund. They told me I had signed up to…
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Argos cancelled our order
We have ordered an item from Argos at reduced price in sale. Argos accepted our order and we were told that item will be ready for collection on 28/12/25. But yesterday we got an email saying that they cancelled our order as there was an issues on their side and they said they have refunded us and asking us to reorder if…
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Amazon
I was wondering if someone might be able to help? I am really disappointed with Amazon - today when looking on my account I am realised that they been charging me monthly for nearly 2 years for Amazon Kindle unlimited - I did not even realised I was signed up to this as have never used this service- I think originally I…
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Advice on CRA car rejection and insurance write-off
Hi all, I’d
appreciate some advice. I’m in England and dealing with a used-car dispute
under the Consumer Rights Act, now complicated by vandalism and a potential
insurance write-off. I bought
a used car recently. Within hours of collection, it produced heavy white smoke
from the exhaust. I raised this promptly in writing…
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Phone missing from box
Hi All My son ordered a reconditioned phone via Amazon for a Christmas present. It arrived today, my youngest son signed for it. Opened the bag to check the contents and found the inner bag ripped and the box inside the inner bag opened. Charger was in the box but no phone. Son paid on his American Express card. What can…
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Bank conduct advice needed please!
Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. I've been so distressed about this and reached out…
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Currys lost one of my daughters’ Black Friday tablets: no email contact, no solution, me chasing
Hi all, New to the forum, hope this gives enough information for some advice and perspective on what to do next with Currys. During Black Friday week I ordered two identical Samsung Galaxy Tab A11+ 11" 256 GB tablets from Currys, one for each of my daughters as their main Christmas present. The price was a Black Friday…
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Argos Dishwasher Installation Problem
I bought a Bush dishwasher in October from Argos and paid additional charges for delivery and installation. The first two times when delivery was attempted, I was told that the installation engineers had left their tools behind and couldn’t install the dishwasher. On the third attempt, it took them 5 minutes to do the…
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Santander (credit card) rejected Spotify fraud claim and ignoring my appeal
I noticed Spotify payments on my Santander credit card on the 1st November. I have never had a paid Spotify account. The Santander online banking is a bit limited for how far it goes back but I could see it had been months. I contacted Santander. They blocked future payments to Spotify and put in a fraud case. They stated…
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Merchant ships defective goods from China but return address is in the USA
Hi all, I'd just like to check what my options are, I've made the mistake of ordering goods and paying by debit card and not credit card. I was sooo angry with myself when I realised. Anyway! I purchase some frying pans from Shop.novara.com and they were shipped from China, which was fine, but they arrived with defects. I…
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Recovering a payment to a closed account; nightmare
On the 16th December I sent a payment from my TSB account to my sons TSB "account" which I had already set up as a transfer a long time ago. However, unfortunately my son didnt tell me he'd actually closed that account and moved to another bank. Checked on my account to see the money had left my account then looked at the…
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Making a claim from Vaillant for incorrect work on boiler.
My mother passed away earlier this year. She had an agreement with Domestic and General, paying £52 a month to get her boiler serviced and maintained by Vaillant engineers. I cancelled the agreement after her death. She had had her boiler serviced by Vaillant on 5/12/24 so I had to have the boiler serviced again this year…
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Topcashback Not Paying
I have been with Topcashback for a few years but now losing faith. I submitted a claim 11 months ago which was a significant claim for TUI (it was a good cashback offer possibly too good) Just before christmas it was declined stating a number of possible reasons why it was declined including clearing browsers /using other…
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Amazon charge
Amazon have emailed me to say that they are charging me for an item that they did not get back. They already paid out the refund whilst item was in transit. However, as they claim they did not get item back, they are charging my original payment method. The issue here is that Royal mail tracking shows that the item was…
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AMK Legal excessive fees
Has anyone successfully challenged AMK Legal regarding their excessive fees - esp with regard to claims against SJP
