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Auto-renewal for digital content: getting refunds
Hi there, Not sure which area of MSE this is best fitted in but...I am wondering if anyone has any knowledge in digital refund laws? I lost access to an email address so didn't see a notification email about a renewal for £100 (for a digital investment subscription - Invest Female) until it was taken out of my account. I…
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Tradesman Drove into House!
I wasn't sure where to put this, just after a bit of advice really. Had a tradesman come to home yesterday and they parked in the driveway, whist trying to get a large van in they hit the corner wall of the house with their plastic bumper. I haven't said anything about it as there is no damage (apart from left over plastic…
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MCOL for small amount of money
Hi, I want to raise a MCOL for £42.99 for a company not adhering to distance selling rights as per consumer act. I notice that there is a £35 fee. If I pay the fee and win, I presume I get the £35 back?
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Warranty issue
Hello I purchased a bbq with a 5 year warranty. It’s been broken as much as it’s worked. Customer service did replace broken party’s at the start. Now they are refusing to engage with me. Does anyone know who I can contact to take the matter further? Thanks (Removed by Forum Team)
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Dog attacked and owner isnt playing ball
Ok so last month May 11th to be exact another dog attacked my dog on a walk, walking past a garage and the other dog comes shooting out of the garage and goes for my dog, has his leg in his mouth, my dog is yelping as in pain, my dog got free in the end, the owner of the dog comes rushing out, checks my dog over, says…
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Debenhams boohoo refuse money refund
Hi all, just as a warning and also to see if I’m doing things correctly. Wife purchased items from Debenhams, they weren’t suitable, so tried to start a return, the return e mail didn’t contain a return label, but when online it said take the qr code and return via local collection point, didn’t work after trying 3…
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Failed Xbox after 18 months
My Xbox has failed after 18 months, it is completely dead and will not keep powered on. I have gone back to the retailer, and they have said there is nothing they can do as it is out of warranty (only had a 1 year warranty). I’ve quoted sale of good act, and they have said I need to prove it was faulty at point of sale.…
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Distance selling regulations and refunds on exchanged items.
I bought some jeans from a uk online retailer but they didn't fit. So I then sent them back to exchange them within 14 days for a different size. The second size arrived a week ago but they don't fit either and I now want to return those. The buyer has to pay postage both ways in all instances. The retailer is refusing to…
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Refund fromDebenhams
Returned goods within timeframe and my Debenhams account shows items returned, processed and refunded. There has been NO refund and it has been over 3 weeks. No customer service contact received despite emails and WhatsApp messaging - can someone help get my £295.00 back
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Inpost/Footasylum return
I recently used an inpost locker to rtn 3 pairs of trainers. Footasylum have returned an asos jumper to me which they say they received instead of the trainers. This was returned to me in the packaging that I packed the trainers in. I post say they have cctv that shows me adding a large parcel to the top locker and have…
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Sharps unable to repair faulty wardrobe still under warranty. What redress should I get?
I have a Sharps fitted wardrobe which was purchased a bit over seven years ago and is still under warranty. There have been a few faults with the wardrobe in the past, all of which have been fixed. However, a few months ago, one of the doors developed a "bubble" (i.e. the glue behind the foil started to fail so it has this…
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Returning custom Ray-Bans
Hi I used the Ray-Ban website to create some sunglasses for my wifes birthday present. I've got a bad feeling she won't like them though. Am I allowed to return them with 14 days, or because they're custom and they've our kids names etched onto the arms behind the ear, will that mean I can't. Thanks Richard
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Cash Converters Refund Battle
I recently purchased via the Cash Conveters online store, a new and unopened iPhone 16 Pro Max - Titanium Black ...which was shipped from the Grays store. On arrival and opening it, I quickly realised that it would be a fingerprint magnet, and the same day, notified the store of my intentions to send it back for a refund.…
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Football shirt refund
Hi Just a quick question regarding a dispute I have with an online retailer, UKSoccershop.com. The crux of the matter is a bought a football shirt from these guys that was pre-printed - I did not request any printing nor did I personalise it. The shirt was far too small and wanted to exchange it for a larger size. They…
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Gym group closure
Hi all, I have a Gym group membership at Glasgow south, which has closed for 11 days. I was told I could use any of three other gyms for that time, none of which are within a practical distance for someone with no car. I reached out to them about having my membership extended for the days I won’t be at the gym and was told…
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Faulty iPhone, 18 months old
Hello, I bought an iPhone 15 Pro Max in December 2023 and all was well until recently it got 2 thick white lines down the left side of the screen, then shortly after started going black for various amounts of time. I took it to the Apple Store, they investigated the phone and wrote a report saying no visible damage and no…
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Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
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Samsung Dishwasher Seal Failure After 3 Years
Subject: Samsung Dishwasher Seal Failure After 3 Years – £190 Repair for Design Flaw? Advice Needed Hi all, Looking for some advice before escalating a complaint further. I bought a Samsung DW60M6070IB/EU dishwasher directly from Samsung on 10 June 2022. On 1 June 2025, just shy of 3 years later, the bottom inner door seal…
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Beko Washing Machine BM3WT3841W. Purchased 10/24
Hi I can't make this machine work properly. This is my latest email to Beko summarising my problems " I had hoped for a more considered response that addressed my particular problems rather than a general invitation to 'read the manual'. - Show me where in the handbook it prescribes MINIMUM loads. - Am I only supposed to…
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Samsung Decling Warranty on a Laptop with very small Dent on
Hi, I Purchased a Samsung Laptop in september 2024 and it was working fine till 1 month back, all of a sudden it started randomly rebooting so I sent it to Samsung for repair under Warranty. The laptop has a Very Minor dent on the back of the lid and Samsung Repairs are saying that is the cause of the laptop random reboots…
