Consumer rights

I purchased a Hotpoint washing machine in 2022 and it has developed a fault with the drum (loud bang when on and now the drum moves forwards and backwards). I called Hotpoint but was cut off when then transferred me 4 times and the online chat just kept saying it was out of warranty so would need to pay for repair. Am I…

Hi all, I'm looking for some advice regarding flooring installed by Tapi Carpets in October 2023. As part of the same job, Tapi supplied and fitted laminate flooring downstairs and LVT flooring upstairs, including the bathroom. Before installation, Tapi sent someone to inspect and measure the floors, and we were told the…

I've had a new washing machine installed by AO.com today (7th August 2026). They put it on a rinse to test it. Everything seemed okay. Was about to try my first wash when I noticed water slowly creeping out from underneath the machine. Pulled the machine out and it was pretty flooded underneath. The machine has continued…

Hello all. I have been trying to get the calls/transcripts from EE for several calls I have had with them. (It's obviously a dispute). I have given permission for them to release the info via the privacy act? Still have had nothing and they will not release them to me. Do they have to give them to me? I thought they did,…

Samsung had a huge 20% cashback offer on TVs bought in May and June. I waited for 30 days, submitted my claims, had them validated by Samsung, but not paid. Today I finally got through on the phone and they confirmed that there are issues with the scheme and they are currently not paying out. They had no forecast as to…

Hi, looking for some advice. My car lease with Alphabet recently ended and k returned the car. Someone came to collect it and to check for chargeable damage. I’ve not had an invoice from Alphabet to confirm the damage - there was a scratch so happy to pay for it. However they are claiming there is a missing service book…

I bought a 6 year old car from the local main Nissan dealer back in June 2025, it came with 12 months warranty. It went back to the dealer in August 2025 with an air conditioning fault and a new condenser was fitted under warranty. As the weather warmed up earlier this year it became apparent that once again the air…

Hi Lovely People, I wanted to start this thread, as I suspect others are frustrated with the same issue. There are numerous threads on Reddit and even on Apple that suggest this is an issue. I'm a sucker, so I buy the premium Apple-retailing Belkin Screen Protectors for my iPhone each time I upgrade. I pay the premium…

nearly a year ago i had two new front tyres fitted with Halfords. 3 weeks ago i went for a quick tyre check and got to know that my front tyres have wear on the inside and outer side in addition to alot of wear on the mid of tyre down to 3mm. when I have only driven 4000 miles since installing the new tyres. I went back to…

Recently I was in a car accident and not to blame. In the stress of the aftermath I unknowingly phoned a company which I now believe to be a "lead generator" instead of my insurance company. I'd used Google and in my rush had not checked the website address before phoning - just saw my insurance company name in the blurb.…

I ordered something costing over £100 and paid using PayPal credit card. I paid £9 for next day delivery as normal free delivery was 2-4 days. I was off work that day as annual leave so I ordered the item for that day. Tracking said it was on its way to my local hub for delivery to me About 1pm email states due to issues…

We bought some COVID test kits from Amazon that arrived today. My FIL has Parkinson's and possibly Dementia and we bought these kits as me and my partner work and meet lots of people due to our work. We visit him and his son every week and and we take a test before we visit as a precaution. Anyhow I ordered 50 test kits…

Does anyone know how to help me please? I am struggling to get anywhere with a Just eat complaint. I ordered food on monday (£45 worth) and opted for collection because it was a sunny evening and close to my home. When the notification came through the app that my food was ready to collect, I went to the restaurant but the…

Summary: Plumber installed the wrong type of shower pump, it never worked properly, he couldn't fix it after multiple attempts, went quiet, and I've since had another plumber diagnose and fix the actual issue. Deciding whether to claim just the original cost back, or that plus what I paid to get it fixed properly — before…

Good morning, Just after some advise. I have tried to reject a car under the consumer act. However, the dealership have advised I can't reject the car as they are completing repairs…. Just a back story. Purchased the vehicle on 17th June 26 and within 2 days developed faults - Air con not working (got it regassed myself…

I bought a car last year. After several months I discovered it had been sold with multiple faults. Dealer collected car for inspection under Consumer Righhts Act in February. I instigated a Section 75 claim at the same time. After much prevarication by the dealer, they finally responded in June after considerable pressure…

Hi all! Looking for some advice as I’m at a bit of a loss and not 100% sure on my consumer rights. I purchased a bed from an online retailer about 2 months ago. After assembling I was immediately unhappy with the quality (super flimsy, didn’t live up to expectations for a £600 bed). Emailed retailer to say I wanted to…

I am posting this to ask whether my experience with Samsung raises wider consumer issues regarding the way manufacturers handle complaints involving connected "smart" products, and whether you feel I have any further avenues available to me. It's a long one so please bare with me. The issue concerns a Samsung induction hob…

I got the above from Currys, as the almost 1k fridge door would not rehang properly. I had a gift card with a value of about 50 quid. It was an e gift card came with pin Currys returned my money to CC-Used and posted a physical git card I got the gift card yesterday and tried to use it as part payment its asking for a pin.…

Hi, Apologies if this is in the wrong place! Im looking for some advice. I recently had a gardener do a small job for me, I was pleased with the work and decided to use him for a bigger job. He quoted, I accepted and paid 2.5k for materials. This was 3 weeks ago, he is not answering any calls or messages. I called the…