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EVRI delivered an empty package
Hi all I sold a golf driver on eBay ( first time selling ) but when the recipient got the package it had been opened and was empty. EVRI were the couriers and trying to contact them and speak to a person is proving very difficult, so much so that I’m going round in circles. Anyone else had this experience and how did you…
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MSE News: Retail Wrongs: MSE reveals 30 retailers MISLEAD shoppers about their legal online returns
New research by MoneySavingExpert.com (MSE) found that at least 30 big retailers are misleading shoppers over their statutory return rights, and that areas of their websites list harsher criteria than the law requires them to offer... Read the full story: 'Retail Wrongs: MSE reveals 30 retailers including Selfridges, New…
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House of Fraser denying missing item
I made an online purchase with House of Fraser and there's a missing item and 2 incorrect items among the 4 items ordered. I have returned the 2 incorrect items and HOF says that it has investigated and that the product has been shipped in the parcel that was delivered. how do I progress further to get the missing item or…
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Driveway company in liquidation - how do I get compensation?
Hi, I'm hoping for some help - my first post here. Not sure if I am allowed to name a company (I read the rules but I couldn't see anything clearly stating you can or cannot name a company), so I won't name them, just explain the situation. In October 2021, we had a new resin driveway laid, for which we paid £8,395. We…
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Returning online order when retailer does not reply
Hi, I made a clothes purchase online and would like to return it. The retailer says on their website to email them for a returns label and instructions. I did this about a week after receiving the item. After a few days with no reply, I also messaged them via their website. No reply again. They do have a physical shop in…
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Sony WF-1000XM4 battery issue
I have had my headphones from EE since February 2022 they are out of warranty. They have had the battery drain issue for roughly a year but I thought it was general wear and tear. Anyway after researching this is a known major fault with the device. I sent them to sonys repair centre and have been quoted £140 for a repair.…
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Poor customer experience
Has anyone else been caught out by a retailer withholding a refund for an online order, advising tags weren’t attached to a product when they received it back? Item was sent back with tags after trying on. What are my rights where this high end retailer wants me to take the goods back, and they hold all the cards, as I…
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Faulty Bailey Caravan
Hi, Newbie after some advice please I bought a brand new 2025 Bailey Grande GT75 Portofino Caravan from a well respected dealer I've been using for several years. It is already leaking water in plus has some cosmetic issues not seen at collection. Initial order was placed with the dealer on
23/10/2024 and I took delivery…
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Peugeot Boxer van
Good morning so bought a boxer van 7 months ago had it on finance and its blew up I've had a quote for 6-8 grand to fix it however from speaking to the garage they have stated it should of lasted a lot longer based on the vans history?? do i have any legal stance on this? Thank you
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Mobile Phone Tariff Cancellation
I am on a rolling 30d contract with EE - they have sent me a text (and I cannot see any reference to this when I login on my PC) that says my tariff is ending. This tariff was created when they bought out Plusnet and took over their customers - it has always been way cheaper than anything they offer publicly. I assume that…
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Faulty used car
Hi, I'm new here and really after some advice, please. My daughter bought a used car at the end of April this year. She paid £6500 for the car but £1000 of that we paid as a deposit on our credit card. She had a personal loan for the rest (not a car loan). She bought it just before she had her driving test, so we brought…
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Bookmaker Data Breach
Email today from one of my online Bookmakers The nature of this incident means that regrettably some of your personal information has been impacted. Importantly, this does not include passwords, ID documents or any usable card or payment details. However, we want to be transparent with you and are therefore making you…
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Poor car dealership experience
Hi, After some advice please. We took our family car to an official manufacturer dealership for service in March. After the service the front left wheel fell off whilst driving causing surprise and predictable damage to front left bodywork, wheels, brakes and suspension components. The garage admitted that this was caused…
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Help with rogue trader
I had a tradesman come and do some roofing work last year. The company was called Beta Roofs in Rotherham. I have tried making contact with the tradesman and they have ignored me completely even after sending letters via CAB. Has anyone got any advice? Even taking legal action, there is no guarantee of getting my money…
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Specsavers refund period exceeded. Can I still claim?
I bought a pair of in-the-ear hearing aids on1/10/24 and they keep falling out. Due to my husband dying, I missed the refund cut-off day. Wearing the aids while doing normal activities is very different to sitting still in an audiologist's office. I should have been prescribed behind-the ear-models that stay in better.
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Next 28 day return policy
On 7th June, I went into a Next store and bought a pair of jeans. I tried to return them today for a full refund and was told that I had to get a voucher as it was outside of their 28 day full refund returns policy window. I was told that they start their '28 day' clock from midnight the night before (16hrs before I even…
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Booking.com & last minute cancellation.
I booked accommodation in a bungalow on a site in France in April. It was very specific in that it was critical that we were staying at that location. It was a specialist paragliding holiday and there were two sites open at this time of year on the dune (Dune du Pyla). It would not have been practical to stay even a few…
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Return of non-faulty item.
I think I know the answer to this but I bought some clippers
from Argos today and have used them once. While they're not faulty, they're
absolutely awful so I'm here to ask if there's any chance of me being able to
return them at all? Thanks.
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Samsung galaxy book4 laptop missold
I recently bought a Samsung galaxy book4 via their app, taking advantage of a good trade in offer and app-only discount. After using it a few days I checked storage and found they'd sent the 256gb version rather than the 512gb one I'd ordered. Thinking it was a simple mistake, I contacted their customer services, only to…
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Warranty confusion
On 28th July 2023, I bought a quite expensive gaming laptop from MSI. It's recently developed faults. No problem, it came with a 24 month warranty. Yet the website says that the warranty expired on 25th June 2025. That's just under 23 months after purchase. So, what are my rights? Should the warranty be legally still in…
