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Keep receiving post for a different address
Not sure if this is the right section of the forum, but here goes! We've started receiving, on a reasonably regular basis, post through our letter box for a similar but different address. I've had post incorrectly delivered before over the years (usually for a next door neighbour) but it's only ever been a one-off. We're…
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JustEat problems
Hi all I appreciate any idea/help regarding this. I've ordered groceries quite a few times from JustEat recently. Most orders were okay but four times they were not. One order didn't arrive at all but was marked delivered by the driver anyway. Two arrived only in part and one had broken and out of date items. In all cases…
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incentives to switch accounts
in trying to switch current accounts on behalf of a relative with a cash incentive to do so I discovered that by being a POA on the account that we were switching from meant that the new account to be set up was rejected as was treated as a joint account. Because of this delay the accounts were switched eventually but the…
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John Lewis possible fraud delivery
Hi all, first time posting here so looking for some advice. I ordered a Macbook Air from John Lewis and when the box arrived, which looked like a laptop sized box, (from DPD) it felt very light so I opened it and found inside a ladies straw hat with no Macbook. I have contacted John Lewis who claim to have investigated…
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23 and Me claim
I received a small letter today about - "Yes, it's possible you have a claim against 23andMe due to a data breach that occurred in 2023. Customers who were affected by the breach and suffered damages may be eligible for compensation as part of a settlement or through the company's bankruptcy process." from KROLL…
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Jewellery bought at auction House that was not what they said it would be
in July last year I fell in love with a necklace of peridot and diamond. I spent all my savings to buy it around £29,000. (I know more fool me) The necklace arrived but instead of being 43 cm it turned out to be just around 40. too small for me so I contacted them and asked to return. This was straight away. They said that…
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Consumer Rights on Duplicate Apple Subscription Services specially Apple One/iCloud+ subs
For months I’ve been paying family subscriptions on my account for both Apple One Premium and iCloud+ 2TB storage which is on my partners account but invoiced to and paid by me. For those that don’t know Apple One Premium allows subscribed services to be paid for by the lead and shared across the family so everyone…
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No income from solar panels?
My solar panels were fitted 2 years ago and the G98 was sent to my supplier and National Grid by the installation company. I had not checked my bills in detail because I have been unwell and just assumed that the solar panels were reducing my usage. Today I have found out that despite the supplier receiving the G98 on…
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RYANAIR WRONGLY REFUSED MY VALID PASSPORT - NEED ADVICE ON COMPENSATION
Hi everyone, Ryanair refused to let me fly Stansted to Rome on 24/05/2025, claiming my UK passport was invalid. Here are the facts: * Passport issued: 15/04/2015 * Passport expires: 15/01/2026 * Travel date: 24/05/2025 On travel date, my passport was only 10 years 40 days old and had over 7 months validity remaining. Jet2…
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Problem with Flooring Superstore
I bought a carpet a few years ago which has started rotting. I contacted Flooring Superstore who were awful from the start. They didn't do that carpet - I had the receipt It was moths - carpet is moth proof It wasn't possible - I had photos Eventually they agreed to a carpet replacement but won't return calls. I've phoned…
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Do I have any rights on purchase via leely uk website
Hi. My daughter purchased two dresses from Lily UK. It turns out it's a US company which is actually a shell for a Chinese company. They took about a month to a arrive and neither fitted well. They gave her 7 Days to return her online order despite the UK law being 14 days. They also say they will charge a 20% fee for…
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Brown Paper Delivered Instead of iPhone 16 Pro Max
I ordered for two iPhones on Amazon. The first one is iPhone
16 (256GB), and the second one is iPhone 16 Pro Max (512GB). I ordered
the iPhone 16 Pro Max on December 31st 2024 and iPhone 16 on 2nd
January 2025. However, upon delivery, I was shocked to discover that only the
package containing the iPhone 16 was the right…
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Issuing an SAR
Apologies if this is not the right place. Basically I want to know if issuing an SAR against a company to find out why I am on their books when I have never had an account with them or signed up to anything with them. Is this a reasonable thing or is it only when there is a some legitimate financial aspect involved? The…
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Advice small claims court
A solicitors messed up a Will-I was advised (by them to get a solicitor) which I did, to get the errors rectified! I now have large bill-is it worth/ likely to take solicitors (who messed up) to small claims for my costs?
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Uber Eats Refusing to Refund or Provide Information.
Sunday 1st of June, I placed an online order for a Harvester, this duplicated a meal deal they offer. Taking the Order to £114,47, a few minutes realising this, I cancelled the order and replaced it correctly for £67,47. However moment later a notification to say that this was charged and the £114.47, plus the £67,47 was…
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Morrisons New Mix & Match Offers Pricing Labels Confusing?
My local Morrisons recently launched a few 4 for 3 mix & match offers. The price labels simply say "4 for 3 cheapest item free" and there is no offer name (previously they have something like "Meat Offer" or "Heinz Offer") to indicate which products are included. I assumed the new mix & match offer was a store-wide offer,…
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Item missing
I ordered several t-shirts from a retailer's website, and one item was not sent. After reporting the issue to their CS, they refused to refund the missing item because they claimed their warehouse CCTV showed everything's put inside. I don't think the CCTV can catch the amount of the items being packed, not to mention I…
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Dyson refusing to to refund
Hello 👋🏼 I apologise in advance, it is a long one! I was wondering if anyone could offer me some advice on what my rights would be, I’m losing the will to live with how bad Dyson’s customer service is! In February this year, I purchased a Dyson airwrap through Currys PC world. It developed a fault, I contacted Dyson…
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Terminate hp agreement within cooling off period
I signed a hp agreement with the trade centre on Monday 25th May i feel i was pushed into it. However by the next day I knew I had made a mistake. I have spoken with them and informed them I would like to terminate contract within the 14 days. They said this is not how they do business. I contacted the finance company who…
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Am I entitled to refund for anxiety program / service, company saying no
This is for a friend! She paid £800 for an anxiety program several years ago and had received some help from the man who owned the company but nothing ever helped her. She was in a bad place at the time and regrets this but was hoping it would help her after his convincing telephone call. She's asked him for a refund but…
