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Roofer compensation
Thank you in advance for any advice. I had a new roof installed last year which has had to be completely re done as thr work was faulty in several ways and letting in water. I had a roofing survey carried out so that I had evidence and have now submitted a claim to small claims court for the monies paid to him (having now…
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UPS lost a parcel send by a third party and refusing compensation
Any help greatly appreciated here. I lost my wedding ring at a Christmas party in a ball pit back on 18 December 2025, shortly after the venue found the item and offered to return it to me via a company call Faundit who return lost items via post for hotels etc. I paid £19 for Faundit to return the ring and on 24th…
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Right to cancel order due to delay
12 weeks ago I placed an order for a new double glazed front door. The surveyor made the measurements and I signed the order form. It was suggested that the door would be installed after 6 to 8 weeks but this was not in writing. No deposit was taken. No copy of the order form or Ts&Cs has been provided to me. After 10…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
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Gaming site refuse to refund my money ( wasn't gambled )
Afternoon , I recently signed up for a game called chicken road ( avoid ) , I deposited £20 (min required to play ) and then played the demo version , I then realised it was a scam and tried to withdrawal my £20 , however it was then stated that the minimum amount to withdrawal is £100 , I hadn't been made aware of this…
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Holiday ruined
Long story short, we booked a holiday through a travel company, after arriving in Milan there was a national train strike which prevented us reaching our first port of call which in turn meant the most important part of our holiday was not possible, by law the strike was announced 1 week before our holiday, we believe the…
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Advice Needed – Partial Refund for Blizzard-Affected New York Pass
I'm afraid it's taking a while for me to ask for help as thought I could manage with chatgpt, but now I'm feeling a bit cheated. Me and my sister in law went to New York in February and we both purchased a 3-day Go City/New York Pass through Costco UK. We fully used day 1, but on 22nd and 23rd February severe blizzard…
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Refund in full
Hi, contacted complete savings today. After being confused by their offer of an 3 month refund on the first call, I did some more research, rang again and quoted MSE advice and consumer law on pop ups (I didn’t know I had signed up) and got a full refund of £740. Thanks for making this easy.
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Electrical goods safety standards ?
This welding machine from a Chinese online seller shipped from a warehouse in the UK has the fuse bridged with wire from the factory , is this legal to be sold in the UK ? No trolling this thread please.
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Carsa refusing to pay additional repairs cost
Hi can anyone give me further advice for my a car brought in February from Carsa online then delivered to Cannock . I’m having no luck with customer services feel like I’m going round in circles. This is regarding Cannock branch refusing to pay the bill for a repair. I purchased the car in February, the car was faulty upon…
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Returning a year old car after failed repairs, car on pcp
I bought a new car from a reputable brand dealer in Dec '24 on PCP after trading in my golf which had nothing wrong with it for £11.5k (regretable decision now). Car went for its first service in late Jan 26 and shortly after then the auto locking feature stopped working properly. Went to garage to ask them to look at keys…
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buying from Cinch, experiences please
Good afternoonI wondered if anyone here has bought a car from Cinch and used its part exchange programme with success?My recent experience was this. I selected a "new" car from their stock list (a 2019 Lexus)Cinch confirmed a px value for my Porsche (car is mint and MOT) in writing.They exchanged the contract at their…
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Refund Options for a faulty caravan
Hi everyone. We recently traded our motorhome for a caravan at a reputable dealer. The motorhome was worth much more so they gave us £23,000 along with the caravan. No issues with the value exchange. We had an independent service done on purchase just to check and they found that the axle was badly damaged and shouldn't…
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Rights on a faulty Blu-ray player less than 1 year old
Panasonic Blu-ray player. Bought from OnBuy last August. £150 by credit card online. Intermittent issue playing disks. Reported to them in writing in April. OnBuy firstly told me to go to Panasonic as over 6 months old. Now they are only offering a £30 refund and i keep the player, or I have to get an "independent written…
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Gym contract
I’m looking for advice about whether I can reasonably cancel my Gymbox membership early due to safety concerns and poor handling of a theft incident. Recently, someone was allowed into the gym on a trial membership using fake details entered online. Gymbox apparently did not verify their identity or request photo ID before…
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Martin Lewis x Which? scam ads letter to the Prime Minister
MoneySavingExpert.com (MSE) and consumer group Which? have today (Tuesday 19 May) sent a joint letter to the Prime Minister highlighting the Government's repeated, ongoing, flaccid treatment of scam adverts… Read the full story Martin Lewis x Which? scam ads letter to the Prime Minister If you haven’t already, join the…
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Returned goods
I recently placed an order with John Lewis for goods amounting to £593. Under their standard terms and conditions, most of these were returned (as unsuitable). They were packaged securely and delivered to a drop off point for the courier (Evri) that John Lewis had arranged A few days later, I received a call from John…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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Composite Decking Fail
Hi First post on here and ive sat on this topic for too long! In 2021 we built a deck at our property and covered this with composite decking. Around 18 months after install i noticed the composite was contracting, moving and had started to crack on the surface (see photos). So i contacted the company we purchased from,…
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Fitted furniture nightmare
I just bought my first home. It requires a lot more renovation than initially anticipated! I figured I would get some decent fitted furniture for the bedrooms whilst I work on the rest of the renovations myself to try to save money. I contracted a prominent, premium national wardrobe company charging over £6000 for 3…
