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Next 28 day return policy
On 7th June, I went into a Next store and bought a pair of jeans. I tried to return them today for a full refund and was told that I had to get a voucher as it was outside of their 28 day full refund returns policy window. I was told that they start their '28 day' clock from midnight the night before (16hrs before I even…
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Booking.com & last minute cancellation.
I booked accommodation in a bungalow on a site in France in April. It was very specific in that it was critical that we were staying at that location. It was a specialist paragliding holiday and there were two sites open at this time of year on the dune (Dune du Pyla). It would not have been practical to stay even a few…
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Return of non-faulty item.
I think I know the answer to this but I bought some clippers
from Argos today and have used them once. While they're not faulty, they're
absolutely awful so I'm here to ask if there's any chance of me being able to
return them at all? Thanks.
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Samsung galaxy book4 laptop missold
I recently bought a Samsung galaxy book4 via their app, taking advantage of a good trade in offer and app-only discount. After using it a few days I checked storage and found they'd sent the 256gb version rather than the 512gb one I'd ordered. Thinking it was a simple mistake, I contacted their customer services, only to…
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Warranty confusion
On 28th July 2023, I bought a quite expensive gaming laptop from MSI. It's recently developed faults. No problem, it came with a 24 month warranty. Yet the website says that the warranty expired on 25th June 2025. That's just under 23 months after purchase. So, what are my rights? Should the warranty be legally still in…
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Damaged Air Source Heat Pump
Good morning I recently had an Air source Heat Pump installed and the fins was damaged on completion. I notified the company and an operatives visited and tried to repair them. A small amount was not repaired due the excess dent, they explained this will not effect the performance or any warranty etc. I asked for this to…
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Faulty 2nd hand car from main dealer - reassurance request
I purchased a car for approx. £9k in Feb of this year. within 2 months i got Engine management lights (code read as DPF related) so i returned to the dealership. long story short this has repeated a further 3x within 6 months of purchase, each time the same fault re-occurring. So I read up on the CRA and pushed for a…
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Faulty Brand New Car - Final Right to Reject
I bought a brand new MG ZS Hybrid less than 5 months ago and last Friday it totally broke down on whilst driving on the motorway with a complete loss of drive. It needed recovery on the back of an AA truck from the hard shoulder. I've had many issues with the dealership - a large, well known operation and official dealer -…
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Window issues
Hello We bought some alu windows and doors from a window manufacturer. After we bought them they said they were too busy in install themselves so put us in touch with their recommended installers. Over a year or so, we noticed some issues - doors catching/dropping and not closing properly, the trickle vents are too close…
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Return of goods
Hi, We have some goods which were ordered online. These were delivered in perfect condition however we didn't like them. So we wanted to return. I filled out the companies return form but they said because the card was in someone else's name they couldn't action so had to fill the form again. Which I did with the correct…
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Windscreen replaced by Autoglass, still faulty – seeking advice on warranty and rights
What did you buy? Replacement windscreens for a Mercedes C-Class (W205) under insurance claim (via Autoglass). When did you buy it? * First standard Autoglass windscreen installed: 16 Oct 2024 * Second standard Autoglass windscreen (due to issues): 29 Oct 2024 * Mercedes OEM windscreen installed (after complaints): 22 Jan…
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No Response From Holiday Company
A week ago I booked a holiday with a relatively well known villa holiday company who for the moment shall remain nameless. I paid a deposit of nearly £200 with my credit card. I have so far not received any confirmation of my payment or booking either by email or in any other form. Neither am I able to log in to or create…
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Is the company responsible for collecting large faulty items?
I bought a portable air con from Aosom MHSTAR UK Store via AliExpress and it's faulty, but they're saying that I have to to take it to the post office and return it myself, which is impossible as it weighs about 30kg and the box was held together with plastic strips which I obviously had to cut to open it. I thought the…
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Faulty car
Hello, This may have been covered before and if so I apologise. i purchased a car from Cinch which had performance issues almost immediately after receipt. They booked it into a local garage but because the fault was intermittent they could only go on the symptoms i described which pointed possibly to a brake issue. they…
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TJC refused to repair ring without charging me, sent it back to wrong address
I ordered a ring from TJC November 23. One of the stones fell out in May 25. I contacted TJC and I was told to return the ring and the loose stone to them. TJC tried to charge me for a repair which I totally disagree with as according to the consumer rights act goods must "... Last a reasonable amount of time..." In my…
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My brand new car is faulty
I purchased a new car on the 11th of Sept 2023, and picked it up 12 days later. On the 28th of December the 12v battery failed. Roadside assistance jump started the car, but the battery failed when the car was switched off again. I called the dealer the same day, but they said they couldn’t look at the car until the 22nd…
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Private Dentist Ignoring Me
Hi, last year I had a tooth out by an nhs dentist and developed an abscess which turned into sepsis and I spent 3 weeks in intensive care. A recent check up revealed some serious problems with a number of upper teeth having fractures and loose probably due to the abscess. I was told I have to have a number of upper teeth…
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LeShuttle Booking
Could do with some advice on this before I respond to my card company - 1. On 23rd March this year I booked a crossing with le shuttle, which was for travel at end of May this year. 2. I was travelling for an event that was cancelled- which was unconnected with le shuttle. 3. Le shuttle terms allow you to move the booking…
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PS 5 Controller replaced - Reasonable length of time
Last year, (13 months) Sony replaced my daughter's PS 5 Controller with a brand new one. It lasted 14 months The new one has now developed the same fault as the previous one "Drifting" Question. Would the Consumer Rights Act (Last a reasonable time) apply to the brand new replacement ot when the PS5 was first bought. We…
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Meet and Greet Parking Heathrow
Post edited to just state my experience. I used compareparkingprices co uk to book meet and greet parking at Heathrow. The operator is Express Parking Heathrow Ltd. For my stay period the upfront price was £81.49. The drop-off and pick up is in the Meet and Greet area of the terminal Short term Parking. What they don't…
