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Amazon
I was wondering if someone might be able to help? I am really disappointed with Amazon - today when looking on my account I am realised that they been charging me monthly for nearly 2 years for Amazon Kindle unlimited - I did not even realised I was signed up to this as have never used this service- I think originally I…
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Advice on CRA car rejection and insurance write-off
Hi all, I’d
appreciate some advice. I’m in England and dealing with a used-car dispute
under the Consumer Rights Act, now complicated by vandalism and a potential
insurance write-off. I bought
a used car recently. Within hours of collection, it produced heavy white smoke
from the exhaust. I raised this promptly in writing…
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Phone missing from box
Hi All My son ordered a reconditioned phone via Amazon for a Christmas present. It arrived today, my youngest son signed for it. Opened the bag to check the contents and found the inner bag ripped and the box inside the inner bag opened. Charger was in the box but no phone. Son paid on his American Express card. What can…
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Bank conduct advice needed please!
Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. I've been so distressed about this and reached out…
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Currys lost one of my daughters’ Black Friday tablets: no email contact, no solution, me chasing
Hi all, New to the forum, hope this gives enough information for some advice and perspective on what to do next with Currys. During Black Friday week I ordered two identical Samsung Galaxy Tab A11+ 11" 256 GB tablets from Currys, one for each of my daughters as their main Christmas present. The price was a Black Friday…
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Argos Dishwasher Installation Problem
I bought a Bush dishwasher in October from Argos and paid additional charges for delivery and installation. The first two times when delivery was attempted, I was told that the installation engineers had left their tools behind and couldn’t install the dishwasher. On the third attempt, it took them 5 minutes to do the…
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Santander (credit card) rejected Spotify fraud claim and ignoring my appeal
I noticed Spotify payments on my Santander credit card on the 1st November. I have never had a paid Spotify account. The Santander online banking is a bit limited for how far it goes back but I could see it had been months. I contacted Santander. They blocked future payments to Spotify and put in a fraud case. They stated…
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Merchant ships defective goods from China but return address is in the USA
Hi all, I'd just like to check what my options are, I've made the mistake of ordering goods and paying by debit card and not credit card. I was sooo angry with myself when I realised. Anyway! I purchase some frying pans from Shop.novara.com and they were shipped from China, which was fine, but they arrived with defects. I…
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Recovering a payment to a closed account; nightmare
On the 16th December I sent a payment from my TSB account to my sons TSB "account" which I had already set up as a transfer a long time ago. However, unfortunately my son didnt tell me he'd actually closed that account and moved to another bank. Checked on my account to see the money had left my account then looked at the…
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Making a claim from Vaillant for incorrect work on boiler.
My mother passed away earlier this year. She had an agreement with Domestic and General, paying £52 a month to get her boiler serviced and maintained by Vaillant engineers. I cancelled the agreement after her death. She had had her boiler serviced by Vaillant on 5/12/24 so I had to have the boiler serviced again this year…
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Topcashback Not Paying
I have been with Topcashback for a few years but now losing faith. I submitted a claim 11 months ago which was a significant claim for TUI (it was a good cashback offer possibly too good) Just before christmas it was declined stating a number of possible reasons why it was declined including clearing browsers /using other…
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Amazon charge
Amazon have emailed me to say that they are charging me for an item that they did not get back. They already paid out the refund whilst item was in transit. However, as they claim they did not get item back, they are charging my original payment method. The issue here is that Royal mail tracking shows that the item was…
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AMK Legal excessive fees
Has anyone successfully challenged AMK Legal regarding their excessive fees - esp with regard to claims against SJP
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Chargeback when an online retailer refuses to cover return costs of faulty items
Hi all, Lloyds bank are refusing to make a chargeback claim for me for an item I bought on 1st December from an online retailer (ostensibly based in the UK) because I still have the item (a jacket) in question. The item is not at all as described and not fit for purpose. The retailer has refused to cover the costs of…
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Rental car rights
Hello, I hope you’re all well. I have a feeling we’re limited in our rights here, but feel aggrieved and so wanted to run it past the MSE mega brains to see if we have any chance of recouping some of our money. We were due to have a pickup truck dropped off today, for us for a Christmas trip for the family. It was due to…
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Cancelled mobile phone refund
I'd like to call on the expertise of forum members for this question.I bought a phone from Motorola UK, cancelled it on the same day, and I'm wondering when I should expect to receive the refund. T&Cs can be found here https://www.motorola.com/gb/en/legal/terms-of-sale* Purchase made online at 08:30 on 7th November,…
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Returns and refunds
On 1st November 2025 I placed an order for a hanbag as a Christmas present for my partner on the John Lewis website. On 5th November 2025 I have arranged a return with John Lewis and downloaded a prepaid return label using Evri as the courier. On 6th November 2025 I took this to a post office and following weighing it,…
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Sky Mobile - Wrong Handset Delivered
Afternoon All, Recently ordered a new iPhone 16 via Sky mobile, already have sims and broadband/tv etc. Was dispatched via DPD and set to be delivered last Monday, anyway it didn't come in the hour slot and got a message to say it would come the next day, the next day came and exactly the same happened again, finally came…
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Times Newspaper subscritption
Decided to reduce some of the subscription costs that we were not really using to the full. Was surprised to find that the only way to cancel the Times subscription was by joining the long queue on the telephone, and then there was a period of sales, just like the old double glazing approach, to offer all sorts of…
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Churchill Motor Insurance Charge For Removing Auto Renewal From On Line Policy
Is this correct, 3 months after leaving Churchill they wrote to me telling me to contact them to confirm important information them about my old Policy. I called them up and the advisor stated there was £19.04 outstanding on my old Policy due to me going on line and turning off the auto renewal.
