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Currys & Creation
Can't find anything on this here, but know Im not alone (because they've told me!). Friday 22nd September I had a message from Currys, congratulating me on my new purchases - I hadn't made any! Then I had emails from Creation (their finance department) telling me to check my new statement online. There were two purchases…
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Consumer rights for fitted wardrobe HELP!
We had a wardrobe fitted in September 2024 however! the top filler panel was cracked and a completely different colour to the wardrobe, the light fittings were the incorrect specification and therefore not fitted, none of the glass tops for the side tables or dressing table were the right size and the measurements for the…
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Moved: Compensation offer
This discussion has been moved.
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Sold un-used phone back to Cex and they say it’s broken
Hello, I purchased a phone in store at Cex just over a month ago. I didn’t get around to using it - it was purchased as a spare phone to take to a festival. I decided I wanted to recoup some money so sent it in to sell at the grade that I bought it for. They are offering £15, stating that the phone is broken because the…
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Refund on Subscription - Help Needed
Hi I have been looking for a suitable violin teacher for my nephew. I wanted a tutor who could come and teach him at home rather than online. I found a website whereby you can choose a tutor from a 'library' of possibilities. I found only one on the site who fit the bill and was nearby. The website stated that you message…
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Moved: Parking fine recieved year after alleged incident in hospital car park
This discussion has been moved.
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Hoover/Haier Heat Pump Tumble - Safety Issue
Hi - hoping for some advice, please. We purchased the Hoover heat pump tumble drier in February 2024. in May 2025 they got in touch saying there was a safety issue, to stop using it and they’d come and fix it. This all happened within a week and all fine. We then received a text from both Hoover/Haier and the retailer…
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Made to Measure curtain and refused refund / compensation for late delivery
I am in a dispute with a well known retailer about a made to measure door curtain and tie back ordered online. I am aware of the exemption to the Consumer Contracts Regulations re bespoke items but would like to question 2 aspects please. 1) The item was delivered late, 3 days (inc Sunday) after the "will be delivered on…
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Used car warranty
My wife has just purchased a new car. The advertised price was £12195, however when we went to pay for the car, they tried to bung in a load of extras, which for me should be part of the advertised price (e.g. a charge for a full polish and vacuum, care pack, cleaning kit, etc). The full set of "extras" took the price up…
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Should a vacuum last more than 12 months?
I bought a Samsung vacuum from an online store and after 11 months it kept stopping on one speed. The store said to return it to Samsung repair centre which I did. They've now said that it's because of excess dirt on the filters and want to charge £88 to replace these, but have also said that after that there might be…
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MSE News: Using a claims management firm but unhappy with it? Your cancellation rights explained
If you've signed up to a claims management firm or law firm – to help you reclaim mis-sold car finance, for example – you may now find it easier to cancel if you no longer want to go ahead. It's because four regulators have joined forces to tackle bad behaviour from claims firms, including not giving consumers enough…
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Google Pixel 8 – authorised repair removed IP68 water resistance (any advice?)
tl;dr My Pixel 8 had a manufacturing fault and was repaired under warranty. The Google-authorised repairer told me the phone is no longer water-resistant,
and Google’s own website confirms repairs can remove IP68 protection. Google
refuses to confirm my phone still meets its original spec or offer a
replacement. What are…
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eBay Listing goods including VAT alongside goods excluding VAT
So I just got burned. I bought a secondhand computer from a seller in Germany because in the eBay search results the German seller's 'total price + P&P' was £60 cheaper than the cheapest UK seller's 'total price + P&P'. All listed in GBP. Low and behold, I've just been sent an invoice from UPS for £90 import taxes and…
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Need Guidance on how to proceed with a Virgin Media issue
A quick background to my issue: - Feb 25 – Vigin Media rep knocks on door and
mentions various packages they are offering in the area. After multiple visits
and discussions, I decide to go with them. - My one and only requirement for them is to port
my landline number across. - Switchover occurs in March. - As I only use…
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Failed Evri delivery
Can anyone explain what my rights are please? About a month ago, I bought a clock from Aliexpress. They kept me updated about where the parcel was until it was collected by Evri. It got to the local depot, was out for delivery, but then I was told that it was delayed and would be delivered the next day. That never…
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Buying Travel Insurance With Trip.com
I have used Trip.com for a while, to book flights, its been ok. But on my last booking I did something different. I purchased the travel insurance that they offered as an optional add-on when paying for the flight. I gave them the required details. Now I wasnt asked for the date for the insurance, and one would have to…
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B&Q Appalling Service via their call Centre 0333 014 3357
Horrific experience.... several calls to sort out an order. It was my mistake as they had two products on their marketplace website, same wardrobe, £37 price difference though. I use to run a call centre so appalled by this service. Calls in order... Call 1. Had to keep repeating myself, the operator confirmed he was in…
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Help With Boiler Insurance and Faulty Repair
Hi all. Sorry
for the long post. On the 25th
of September we had an Engineer visit on behalf of Domestic and General due to
our heating system not turning off when it reached the set temperature. He
replaced one of the divertor valves that was stuck open and we thought all was
good. However, for some unknown reason, he…
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Faulty Shower under 6 months old, screwfix refusing to replace.
I bought a Mira advance shower from Screwfix after getting advice from Mira on what to replace our old shower with. It worked great for a few months then it bleeped and stop working a few times and we had to reset, but then it stopped heating the water. I contacted Screwfix for a replacement as it's less than 6 months old,…
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Faulty washing machine - less than 6 months - CRA 2015
As the title, really. I purchased a washing machine (a washer-drier) at the start of April, it's now early September and as of this week it neither washes or dries.The supplier's website https://markselectrical.co.uk/faulty-items states "Marks Electrical do not offer support for items over 30 days old" but I think that's…
