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Kynex (old Sure telecoms)
[Text removed by Forum Team] I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and Kynex promised to pay that with no time. 3 months on now and…
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Can I do a S75 for this?
We stayed in an apartment in Spain in June for a month. On check-in, we were told that they had discovered damage to the parquet floor but that it was now covered by a rug, and asked us not to move the rug or any of the furniture. The furniture was a gigantic electric recliner, so we wouldn't have tried to move it anyway!…
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Plumber ignoring me.
We had a bathroom refurbished in April this year by a company we had
used previously for a small job. The plumber and his colleague were neat, tidy,
and cleaned up well so after looking at their previous work and comments from
customers, we decided to hire them for this job. We were asked to order anything we wanted…
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Cash Converters won't return my stolen property
This is my first post here and I hope someone can give me some advice. My guitar amplifier was stolen in late June - I immediately reported it to the Met Police and got a crime number. I had photos and the amp's serial number so I notified it to a few local shops including Cash Converters. About 3 weeks after the theft I…
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Needing new mobile contract
My current mobile contract ends on 9 Oct, so within the last 30 days. I smashed my phone screen last week and really need a new phone asap. After looking at deals l won't stay with my current provider. But can buy a new deal with new provider today or do l need to give my current provider notice and wait to buy till after…
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Misleading advert
Please relocate if this is not the right Section of the Forum. Our house insurance is with Safeguard. Back in May I got an email saying that I can register on their online portal and manage the insurance/submit claim online. The trouble is the customet section of their "online portal" is not available neither from France,…
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Debenhams order but brand partner is not active?
Hi all, I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active. Does anyone know how I can get my money…
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Extended Warranties
Hi I'm trying to figure out if I have any claim on what I believe to be a missold extended warranty. I am not sure if the car dealer or warranty company. There is a problem with my car which the finance company is trying to help me with (inside 6 months for CRA) as it relates to a very well known issue with the engine in…
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Plumber overcharged through service company
Hi, I am looking to escalate a complaint to the Ombudsman but not sure if I that's correct because I can't see an option to complain about a service provider on their website. As a summary, I moved property last year and decided to rent my existing flat. I used a reputable high street estate agent (service provider) to…
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Consumer Rights Act 2015 claim
Hello, I am seeking some help with convincing our electrical appliance supplier that they need to help us with obtaining compensation for an appliance fault, which, after reading MSE's explanation of our rights under Consumer Rights Act 2015, I feel we are entitled to claim. However the supplier does not have that point of…
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Struggling to get a refund from Sanderson’s Boutique
Apologies as this is very long… My husband ordered a pair of shoes online from Sandersons Boutique on the 1st of July 2025. These were a gift for my birthday. The shoes were finally received on 15 July 2025. Unfortunately they were too small. I checked their website for information on returns and discovered that so time…
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Seller wants to refund my payment but I don't want to.
I purchased a caravan via eBay but not through the usual eBay process. In short, the newbie eBayer's posted a caravan for sale stating no bidding and left a mobile number, which we left a voice message of our interest in purchasing it. As I had not heard back, I called them Tuesday morning and they said they had been away.…
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BT Broadband
Hi Forumites I am and have been with BT Broadband for a number of years and as they have now joined up with EE I have contacted BT to try and change to the exact same package with EE which happens to be over £20 per month cheaper but have been told that this cannot happen until my contract ends in March 2026 or I could pay…
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Purchased car from Vertu Jaguar Landrover to find out 2.5 years later it has stolen parts on it
I bought a car in Jan 2023 from Vertu Jaguar Land Rover. i have tried to sell the car to WBAC - they could only find 1 vin number which was in the window. no markings under the bonnet or boot. We looked on you tube and found you could see the VIN on the digital dash, we followed the steps, to our horror the vin number…
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Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
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Seller asking for photos of my body with measurements
I ordered a dress in a uk 16, there’s no way it’s a 16, more like a uk 12. I’ve requested to send it back with the biggest issue being its doesn’t look like the picture on the website, the style is slightly different and the lace is completely different! That is my main reason for the return but I added as a side note that…
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Advice needed - consumer rights
Hi, my mother recently ordered me some Clarins double serum from Debenhams for my birthday. Cost was nearly £80. It arrived and had only been packaged in a plastic bag. The bottle was smashed and the applicator lid broken, so not usable. My mum immediately emailed Debenhams. They told her she wasn’t entitled to a refund as…
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Scamming issue
Hello, Please can i get some advise on what I can do, I foolishly got involved with a TikTok scam, where you click on tiktoks like, share etc. and you get paid for tasks. then you get asked to do a prepaid task which I did two off them and received funds back into my account, at this point i was £73.00 Up now the scammers…
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one.com wont refund Domain and DNS charge
Hi I have 10 domains with one.com. They automatically charged me £230+ for the renewal for the period 13th September 2025 to 12th Sep 2026. They might've sent me an email previously but I only noticed when the payment was taken. I then contacted them and asked them to terminate 6 of them and I transferred 4 over to another…
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Can I be charged a returns charge for cancelling online order before delivery?
Hi all, I placed an order with dusk.com for a bed on the 30th August, It is due to be delivered on thursday 11th September. I have since decided that I no longer want this bed as it will be too large for the bedroom, so emailed this morning asking to cancel the order. With no response via email I rang them and they said…
