Topcashback Not Paying

Pippin5

I have been with Topcashback for a few years but now losing faith. I submitted a claim 11 months ago which was a significant claim for TUI (it was a good cashback offer possibly too good) Just before christmas it was declined stating a number of possible  reasons why it was declined including clearing browsers /using other vouchers/offers. I was really careful when I submitted this one due to the amount . i now think when it comes to big cashback offers they are more reluctant to payout - Anyone else had issues with this company?

born_again

No consumer rights on these.

flaneurs_lobster

Pippin5 said:

Anyone else had issues with this company?

Maybe 1 in 4 cashback offers failing to track is my experience. Most of these are a £ or so, don't bother following up on those, but whenever a significant amount is offered (Santander £75 for an ISA deposit was a recent one)  I'll go overboard with a restarted laptop, different browser that has it's browsing history completely wiped etc. 

Check immediately that the link from TCB to the retailer has registered (starting a claim will usually show the visit) and follow up with a claim after a day if nothing tracking.

Regardless, as @born_again says, these offers are in no way guaranteed and are offered as such. Never make a purchase considering the cashback to be a price reduction.

Ayr_Rage

How much was this "significant" amount?

I have found TCB to be very fair in their investigations of missing cashback.

As you probably know, cashback is never guaranteed so there isn't much you can do if they have concluded their investigation.

the_lunatic_is_in_my_head

born_again said:

No consumer rights on these.

I'm not so sure about this, OP is a consumer, TCB are a trader, they take £5 a year for their services and are a UK LTD. 

I'm sure TBC are happy for this stance to be adopted but the question is whether their terms are fair with regards to not guaranteeing the cashback.

The question is why the cashback was declined, if there is a valid reason then it's fair enough but they should at the very least be able to offer a specific reason rather than what it may happen to be. 

OP it's worth pushing back and asking for clarity, if using their customer contact isn't getting anywhere their registered address is in the T&Cs. 

born_again

the_lunatic_is_in_my_head said:

born_again said:

No consumer rights on these.

I'm not so sure about this, OP is a consumer, TCB are a trader, they take £5 a year for their services and are a UK LTD. 

I'm sure TBC are happy for this stance to be adopted but the question is whether their terms are fair with regards to not guaranteeing the cashback.

The question is why the cashback was declined, if there is a valid reason then it's fair enough but they should at the very least be able to offer a specific reason rather than what it may happen to be. 

OP it's worth pushing back and asking for clarity, if using their customer contact isn't getting anywhere their registered address is in the T&Cs. 

You do not have to pay to use their links for cashback.

Unknown

This content has been removed.

flaneurs_lobster

Ayr_Rage said:

I have found TCB to be very fair in their investigations of missing cashback.

Have to concur, I've had cashback reinstated (tens of £) after months of O/S claim. For some reason my car insurance, for example, never tracks, is claimed, and pays out after 9 months or so. Has happened the last three years.

OTOH I had a recent claim for £20 or so (Proton VPN) where I KNOW I was scrupulous in following all the usual sanitation procedures and the rules of the promotion and the claim was denied.

Some of the frustration with this is because I have absolutely no idea how any of the technology behind the cashback sites and the retailers they promote actually works. 

elsien

There isn’t a fee for the basic TopCashback settings. 

I always put it down to the retailers themselves declining to pay rather than TopCashback who are really just a middle man. 

The times it hasn’t tracked for me is when I’ve had too many windows open because I’ve checking out different options and then I probably made the purchase through the one that’s not associated with the cashback link.