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Trading Standards - Estate Agent
We have been letting out a small property, since we moved out 15 years ago. We’ve always had good tenants and the most recent moved in around 2 years ago. We use a Letting agent to manage the property and they take a percentage of the monthly rent to do that. A few months ago I was checking my annual statement, and it…
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WOWCHER -vouchers/redeeming /refunds
Hopefully i am on the right forum board here . not a normal wowcher shopper but am now encountering difficulty obtaing a refund -very hard ball over it .not particularly worried about that aspect as i have enough 'evidence' to eventually justify the refund. they just make it very very hard work-is that a fair…
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Lost Parcel
Hi there My husband purchased some goods from an independent company online that he has used many times before. The purchase was made on 17th May and the parcel was sent out via Evri on the 19th May. A few days went past and there was no movement on the tracking. We got intouch with Evri which resulted at first with a…
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Faulty TV
Dear MSE. I bought a new Sony TV from a high street retailer (John Lewis) on November 29th 2024. It was delivered early December 2024. On April 9th 2025 I reported a fault (loss of sound) with their Tech Support. As it is inside 6m and under warranty they offered to repair. The TV cost me £1800.00. On May 1st 2025 a (John…
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Is this legal?
Hi my query relates to ‘wiggle’, a company who sell cycling/running gear. I used them years ago and they were good. Not so much now…I purchased a bike yesterday, but within seconds of authorising the payment in my banking app I realised I’d made a mistake and wished to cancel. Long story short, it’s impossible to contact…
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Faulty dress
Looking for some advice on what to do next. My daughter bought 3 dresses online from White Fox UK which I paid for on my credit card. She wore one of the dresses the day after delivery(2wks ago today) to a formal function and even before she sat down for dinner the dress started to come away at the stitching and split in…
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Refund of deposit for football course that my son cannot attend
I paid a non refundable deposit (except in exceptional circumstances) of £811 for an intensive week long football course for my son. He was due to go on the course on July 6th and shortly before the balance was due to be paid he sustained an injury. It was thought to be a grade 1 ligament sprain when seen at A&E and I…
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Sofology advice
Hi all, I’m looking for some advice on what I can do. So I received the sofa on 10/07/24, it’s an electric recliner and headrest. Left side of the sofa electrics stopped working suddenly on the 23/12/24 As you probably know it takes 12 weeks for a part to come so once the part came I booked in an engineer visit and it was…
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Was a Home Protection Trust Mis-sold?
My parents set up a Home Protection Trust, with themselves, myself and my sister as the Trustees (and now registered owners of their house). This was set up 8 years ago. It looks as though it is a Discretionary Trust and a Life Interest Trust - so the house is still classed as part of their estate for IHT purposes. The IHT…
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Fitted bedroom
What is my rights if I want to cancel after they have not turned up to fit 3 times as they have said I am liable for a charge if I do
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Refund on a made to order item (bought online)?
I know I can't get a refund on a custom made item unless faulty. However, can I get a refund on a made to order item if I've changed my mind? The item is a fancy dress item. It is NOT customised. The website shows the item available and you buy it like normal. She says give her12 days to make but you cannot personalise or…
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International ecommerce rights issue
Hi, I'm hoping someone can help me understand what I can do to help myself. I purchased a rock tumbler from a company with the website directnine.uk on the 12th April 2025. I could see that it was a global company, but everything I could see implied that I was dealing with an operation in the UK. When I ordered the…
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FEDEX - Broken item
I sent back a new ceramic sink as it was the wrong size. The builder heard the delivery man drop it down the stairs on the way out, it arrived back to the supplier smashed to smithereens. The supplier contacted me two days after they received it with images, saying that the problems was with the courier company (which I…
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Moved: Ebay Postage Confusion
This discussion has been moved.
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FEDEX IMPORT DUTY Invoice
Hi all, I hope you can help me understand. I was sent some warranty parts free by an audio equipment company in Germany. It was very difficult to source in UK and due to this, they decided to send them free directly. The information shows the customs value as 22 euros on their paperwork and states they are a free of charge…
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Lost contract
If the company you work for loses your contract with your name and address on it , is it considered a breach of data protection ?
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PCP on Faulty Car !
Hi, I'm wanting to find out my rights as a consumer when it comes to a car I have on PCP that has spent nearly 3 months in and out of the manufacturers garage with an intermittent fault. I own a Honda and have PCP through Honda Finance. In March my car wouldn't start and presented every error message possible and following…
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Wetroom tiles grouting
I had a bathroom wetroom tiled by a person. 3 weeks ago. He finished the job and I paid him £1300 by bank transfer halifax bank. I have now noticed that in various places the person has filled in the tiles with silcone rather than grout. I am going to phone him to give me a explanation to why he filled with silcone and…
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Boiler Installers - Boxt etc
I had a quote from Boxt for a new boiler but then I received the following email: "I have spoken with my heat pump and boiler teams this morning. At this time, we would be unable to do an installation for you without confirmed nearby parking facilities as most engineers will not leave their vans somewhere they can not see…
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14 month old Hoover dishwasher has internal rust
January 2024- Dishwasher purchased from Mark's Electrical August 2024- it had a part replaced by the manufacturer due to poor cleaning (this improved things) March 2025- I noticed a patch of rust on the inside of the dishwasher. I initially contacted both Hoover and Mark's Electrical by email but received "not our…
