-
Cash Converters Refund Battle
I recently purchased via the Cash Conveters online store, a new and unopened iPhone 16 Pro Max - Titanium Black ...which was shipped from the Grays store. On arrival and opening it, I quickly realised that it would be a fingerprint magnet, and the same day, notified the store of my intentions to send it back for a refund.…
-
Football shirt refund
Hi Just a quick question regarding a dispute I have with an online retailer, UKSoccershop.com. The crux of the matter is a bought a football shirt from these guys that was pre-printed - I did not request any printing nor did I personalise it. The shirt was far too small and wanted to exchange it for a larger size. They…
-
Gym group closure
Hi all, I have a Gym group membership at Glasgow south, which has closed for 11 days. I was told I could use any of three other gyms for that time, none of which are within a practical distance for someone with no car. I reached out to them about having my membership extended for the days I won’t be at the gym and was told…
-
Faulty iPhone, 18 months old
Hello, I bought an iPhone 15 Pro Max in December 2023 and all was well until recently it got 2 thick white lines down the left side of the screen, then shortly after started going black for various amounts of time. I took it to the Apple Store, they investigated the phone and wrote a report saying no visible damage and no…
-
Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
-
Samsung Dishwasher Seal Failure After 3 Years
Subject: Samsung Dishwasher Seal Failure After 3 Years – £190 Repair for Design Flaw? Advice Needed Hi all, Looking for some advice before escalating a complaint further. I bought a Samsung DW60M6070IB/EU dishwasher directly from Samsung on 10 June 2022. On 1 June 2025, just shy of 3 years later, the bottom inner door seal…
-
Samsung Decling Warranty on a Laptop with very small Dent on
Hi, I Purchased a Samsung Laptop in september 2024 and it was working fine till 1 month back, all of a sudden it started randomly rebooting so I sent it to Samsung for repair under Warranty. The laptop has a Very Minor dent on the back of the lid and Samsung Repairs are saying that is the cause of the laptop random reboots…
-
Historic debt?
my mother (retired) has had a couple of letters from the council about her rent, stating she needs to be 1 week in front with th rent payments, she gets her rent paid upto date by benefits as she is on a pension, this was made a problem apparently march time last year when the council implemented a new computer system…
-
Tickets that came with a "free gift"
We've just returned from a holiday to Florida, and we bought park tickets from a company who offered "free" magic bands (the little watch gizmos that automatically capture your photos on the rides.) We paid more for the tickets for the magic bands (other retailers were cheaper,) because we wanted those photos. We collected…
-
Delivery damage AIT Home Delivery
Hi all, hoping for some advice please! Had a new Samsung fridge delivered in January by AIT Home Delivery. During delivery the delivery crew managed to damage our property by gouging a big scar in our original pine floorboards. We logged this during delivery on the crew’s palm devices, but the (very rude!) crew snatched…
-
Exchanging a pergola
Hi All I'm pretty sure I have no rights, but wanted to check. I purchased a pergola, an expensive one... the slats on the roof piviot so you can close it down, or pivot to let light in. The probelm is, that the slats run horizontally, so even if you pivot them, they don't let in a lot of light and block about 50% of light…
-
Limo hire covered under consumer rights act?
Wondering if someone can help me understand the above. I've read the Martin Lewis guide to consumer rights, and noted that under what is NOT covered it includes accommodation/vehicles etc hired for a set time frame. Does this mean that hiring a party bus from a limo company for an hour is not covered? And if so, any advice…
-
Argos Order
Hi all. I ordered £250 item recently from Argos. Tracking says delivered but I never received anything. Investigation was opened and it was basically said the following Good afternoon I am writing today regarding your recent Argos delivery I'm sorry to hear that you have reported your delivery did not reach you, I…
-
Royal Mail e mail.
Got an e mail from Royal Mail today. "Your parcel from SUCCESS WINNER TRADING LTD is on its way" I haven't ordered this anybody else got this......I smell a rat.....it's coming tomorrow morning.....10.30 - 12.30.
-
Buying from a Mail Dealership for Van
I've paid a deposit for a van I'm buying - I plan to pay the rest when I pick it up - or the day before. I was going to do a bank transfer rather than a card payment ( due to the amount ) but does it make any difference if I have to claim back the money at a later date if anything goes wrong and the dealership are…
-
Ryanair check-in fees / Small Claims Procedure
Hello, Last year I was unfairly charged by Ryanair with 55 euros of check-in fees at the airport while at least 10 hours before the flight I've been trying to check-in unsuccessfully both on the app and on the website. When we travel we don't have access to a desktop and a home PC. I arrived at the airport 4 hours before…
-
Retailer won’t close fraudulent account
Hoping someone can offer advice. Someone has used my details to set up an online account with a retailer (Just My Look). They used my name, address and email and placed an order to be sent to an alternative address. I believe they must have hacked my email, as they were also able to use stored card details on a pay app,…
-
Vinted refund
I have been using vinted successfully for over 1 year. I recently purchased an item for £36 a bicycle helmet. The seller did not post (due to being in hospital) and vinted sent me a message stating a would be refunded the full amount between 6th to 9th June. I never received the money. They asked for copies of my bank…
-
Returned parcel missing
I returned an item over a week ago using a label supplied by the retailer( they take £3 off the refund to cover this) The item tracking seems to be stuck since Monday with no updates but royal mail don't know exactly where and the retailer hasn't received it. It is an expensive item £300 . I'm worried it has been lost. Am…
-
Used Car Issue
I brought a used car on April 4th It has recently developed a weird noise - I am fairly certain it is a wheel bearing that will need changing. I have contacted the dealer to let them know. I am certain they are going to say it is wear and tear. The dealer is 95 miles away so cant just pop in. What are my consumer rights in…
