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Register 10-year parts guarantee on a tumble dryer
If I register a 10-year parts guarantee but decline a Domestic & General plan, and a fault is not covered by the statutory warranty or the 1-year manufacturer's guarantee, I would either need to call out the manufacturer to benefit from the parts guarantee or engage an independent service provider. Question: Would there be…
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Transfer of warranty.
My wife bought a sewing machine off another person. It was brand new and unopened boxed. I assumed we could register it as new to obtain a warranty, but the sewing machine company declined the registration as they say their warranty only applies to the original purchaser. Are a company not legally obliged to provide at…
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Clothing repaired but then repair failed - any rights?
Hi, So my son bought a football shirt last July for £80. After a few months he noticed the lettering was coming off, so we contacted the club shop. They initially refused a return, but I pointed them in the direction of the Consumer Rights Act 2015 and they backed down. A letter/number repair was done and the shirt was…
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Being Asked to Return Items to Aisa
Hi, I purchased some clothing online from Harpers of London. The items are of very poor quality so I want to return them for a refund. After a string of emails, they said I must return them to their distributors in Asia, although they have not yet provided an address. Can the company insist on the return of the items to…
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Debenhams Refunds
I'm having real difficulty getting hold of a person from Debenhams customer service; someone who can actually solve my problem. I have a "non-returnable" item that is faulty! Their contact via Facebook Messenger is appalling; a bot just sends you round in circles. and a week later still waiting for a reply about a faulty…
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Car Purchase
Hi Folks this is a bit of a journey so please bare with, I bought a car on the 25th October 2025, the car broke down on the 23rd November 2025 with the EGR cooler and Headgasket failing. I still don't have the car back, and I issued a right to refund on the 8th February 2026 officially. I'd mentioned it in previous emails…
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Do I have a leg to stand on - Company sent parcel to my old address rather than parcel locker
I ordered a parcel from Jacamo. Ive just moved (in the past two weeks) and hadbt updated my home address. I tried to check how to change the home address and it said you needed to phone up to change it. As the trousers are for a funeral I just thought I'd send it to the parcel locker for now. When I was ordering it gave me…
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BT Broadband mid-contract price rises
Just received an email from BT stating our broadband package is going to increase by £3 a month from March. Do we have the right to cancel our contract? Thanks
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Debenhams Took Payment Without Consent and Shipped to Unapproved Address
I purchased an item through Debenhams over a week ago for £125. After putting it in my cart, I had to select my payment method and I opted for Klarna. Before anything was processed, Klarna had to verify a £0 transaction to confirm it was me making the purchase. After clearing this, Debenhams advertised a £12 delivery fee…
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Timeshare
Hi I need advise I am trying to get rid of my timeshare. I am close to using National timeshare helpline but I am afraid of being scammed . Does anyone know if they are ok.
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Leisure Vouchers with No Expiry Dates
While clearing out a drawer I found I had quite a stash of Leisure Vouchers from a previous employer. They are paper voucher but don't have an expiry date on them. I emailed the address on them and was given a brush off of "They have been removed from circulation. Try contacting Whitbread directly". They didn't have a…
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Resale ticket funds not received
hello Hoping I can get some advice here regarding tickets I sold to an event last year. I bought and sold these tickets through AXS there policy states that funds are ready for release 7-10 days post event this would have been 27th Nov 25 at the latest. I did not see the funds ready for payout in the app as it says instead…
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Online order not received
Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. Ordered it through their website, paid with Gpay. They've taken payment a week ago. I had one message a week ago to say the order is 'on it's way'. But it's not arrived. I've now seen a couple of comments on their social media…
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Overcharged for boiler repair, company refusing to acknowledge my existence
This is a bit of a long one. My partner called a boiler company to fix our boiler (of course). The guy came out, said it was the fan, ended up not being the fan but the circuit board, so he said he didn’t need to replace the fan. We paid, got the email invoice next day and we have been charged for the fan. Now despite us…
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I need a refund from LIGHT IN THE BOX retailer.
The online shopping app LIGHT IN THE BOX has made it impossible to return for refund. Parents bought some sofa covers from one of their facebok adverts (I told them to never buy from facebook) and they spent £105 on what look like a £10 product at most, the covers are an absolute joke. I am trying to help them get a refund…
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SMEG cooker not fit for purpose - my refund rights
Hi We bought a SMEG cooker from AO.com when we renovated our kitchen in Aug 2024. The cooker has been faulty since it was delivered - trips the RCCB occasionally, not always, when the oven door is opened. We were willing to let their contractors, Dolphin Appliance Care Ltd, try and fix the cooker. However after 18 months…
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DFS sofa query
I wonder if anyone had any advise. We purchased 2 sofas from DFS Dec 2024. Delivery was April 2025. Within a week the sofas were creaking. I contact DFS and they said they needed to settle in. Within 30 days I contact them again and an engineer came out. He strengthen the frame with screws and said they dont really put…
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Car purchase - electrical problems
We purchased a 2016 car from a dealer in November. The day after we picked it up, the n/s rear indicator developed a fault, as did the parking sensors. We took the car back to the dealer and waited for a couple of hours to have it fixed. Just before Christmas the same faults appeared, but couldn't get it booked in until…
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Email scam for Airbnb vouchers via Amazon
I have stupidly fallen for a scam, and am trying to claim a refund.On Thursday 22 January 2026 I received an email from an 83 year old friend of mine, asking if I do much online shopping, so I replied that I do. Several emails subsequently arrived, asking if I could buy some Airbnb vouchers via Amazon, as she’d been…
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Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect.
Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect. I've always been comfortable buying from Argos because of their 30 returns policy. When I went to collect I had a horrible thought that it might conflict with the one I have already. I asked the girl if I can bring it back if this is…
