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Creating payment plan for contractor to sign
Hi after issuing my final letter before court action to a contractor who's work was not fit for purpose,they have agree to pay me a set amount in a few installments.I can find some template letters online for them to sign, but would also like to know whats important to include, obviously the dates if payment, the amounts…
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Bannatyne Gym - Membership overcharged
Hello! I mentioned in passing to my partner that my gym membership had gone up again and how high it was. It's gone up 4 times since 2022. He checked his monthly fee for the same gym and it was considerably less than mine. When I looked into it, I had been paying more than his current charge for the last three years. I…
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Amazon not honouring offer of return for refund
Hi everyone, I’m hoping for some guidance on a consumer rights issue. I bought a new iPhone from Amazon on 11 June 2024. From day one it has had a charging fault — it only charges after a reboot. I tried multiple cables but the problem persists. Unfortunately, I didn’t contact Amazon until 4 June 2025. Customer Service…
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Victorian Plumbing - refusing to collect items incorrectly described and pictured
Hi all, I'm looking for help with where to go with this. I ordered a vanity unit with sink and a toilet with unit from Victorian Plumbing for 429.99. The units I have received are grey, although the images on the website are black and they are described as matt black. The item can be found on their website named Cove 550mm…
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Car Lease order (resubmission of credit check, due to time elapsed) Consumer rights
Hi all, quick question about a lease order. I ordered a car through a broker a while ago and the finance was originally approved, but delivery hasn't occurred yet. The broker has now emailed saying the funder needs to extend the credit acceptance, and they want to re-submit my details for another credit check. Here’s the…
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Halfords Motoring Club has no cancellation option - how is this legal?
I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…
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Broadband provider withdraws providing service after my complaint - Consumer & Legal Rights
Hi everyone. Apologies for the long message. I am looking for some urgent advice regarding unfair treatment from a broadband provider. I'm afraid I cannot reveal the company name as yet because I'm still hoping that we can come to some form of mutual resolution. Otherwise I'm even thinking of possible legal action against…
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The Range asking for independent assessment
Hi all 1.5 years ago we bought a chair from The Range for £60. The hydraulic cylinder has failed so the chair can no longer be adjusted and just stays on the lowest setting. We wrote to The Range under CRA 2015 and claimed that the chair should have been fit for purpose AND last a reasonable length of time. The have now…
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Accidentally booked wrong date for airport transfer [Get transfer]
I presume self explanatory but I wondered if there is anything I can do I booked a return transfer trip for pickup from the airport to my Airbnb, and back for my two week trip to Thailand somehow I have selected the wrong date for my initial transfer, the date prior. It was a 20 hour flight and the transfer company had…
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24/7, missold me the terms of my policy when they installed a new boiler.
I’ve got an existing plan with 24/7 Home rescue to
cover any issues I have with my boiler, electric, pests etc. I currently pay £12.59 per month on this
arrangement. The arrangement started on 19/04/2024 and I currently pay via
Direct Debit every month. As part of my plan, I arranged for my boiler to be serviced
and this…
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Selfridges refusing to give me a refund or replacement
Hi there, I ordered a large candle from Selfridges last week, which was dispatched promptly. However, when the parcel arrived, the box was sealed with no damage from the courier but was completely empty—no candle, no invoice, just Selfridges tissue. I raised this with the customer service team, but they insist the candle…
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Air BnB damage claim - excessive?
I have recently stayed at an air BnB and unfortunately during the stay my partner had an accident with a period that arrived earlier than expected. She did not make me aware immediately as she was absolutely mortified and embarrassed (we are a relatively new couple). However we only stayed one night so this should not have…
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Replacement window contract
Please can someone give me some consumer advice please. I had a local replacement window company out to quote me for some new windows. They were quite expensive but good quality. As I couldn’t afford to get them all replaced in one go the sales man split the order up into stages. Stage 1 I agreed too and paid a deposit for…
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Moved: Postage Cost
This discussion has been moved.
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NBCS letter on behalf of Fraser’s group
Back in April I’ve made an order for 5 items totalling over £150 and unfortunately 1 item worth £40 was missing. I’ve raised it with customer service and I’ve been pretty much told that I lie and that I must have received all items. I argued that the parcel weight clearly shows that not all items were packed but they have…
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Kynex (old Sure telecoms)
[Text removed by Forum Team] I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and Kynex promised to pay that with no time. 3 months on now and…
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Return cost of unsuitable items
Hi i purchased some pictures online and when they arrived they were nothing like the people in the images I had provided. In fairness the company have agreed a full refund on receipt of the returned items. However, the return address was in China and it has cost £22.70 to send back. I asked if the supplier would refund…
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Utility Warehouse
I'm not happy. To help a friend I signed up with them in April/May 2024. I got a load of stuff: mobile phone, cashback thingy etc. I never used any of it Then I got a demand for £9.94 in May 2024 for the SIM (which I'd never used) so naturally I ignored it. A couple of months ago UW reported me to Equifax as a defaulter so…
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Argos scam email or not?
I recently bought something from Argos and have had an email from noreply@vexrewards.com saying I am due a credit of £19.80 as the item was then reduced in the Black Friday sales. The email requires me to click a link to activate the voucher.Normally I would just ignore this kind of email completely, but having just bought…
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Flannels refusing refund for coat
I bought (on Fraser’s plus credit) a St Agni trench coat last month but on trying it on, found it was too large. I knew I wanted to return but as there was a return charge of 4.99, I waited until end of the month for payday as it was a tight month! I sent it back a few days ago and received and email yesterday informing me…
