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refund for goods that were ordered 8 months ago
hi guys so i placed 4 orders with a company for some model supplies on there website it says shipping would be delayed as the items are made in batches these were ordered 8 months ago 2 months ago i asked for a refund and got an answer of they would only give me store credit despite still not having the order finished or…
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Refund
Hello. I ordered 3 sets of blinds from an online company. The blinds came with tapes rather than cord as ordered. Not a problem but 1 of the blinds came wrongly sized . I got in touch the company to get this rectified and to also state that the blinds had been sent with tapes so the new blind must also be sent with tapes…
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Faulty laptop - what is a reasonable time to repair and can I ask for money back?
Hello All, I have a faulty laptop bought from Currys last August, with about a month of warranty left. The fan has developed a fault, and there are problems with screen quality (lack of sharpness / clarity), the paint coat on the lid failing and rubber pads falling off. Currys (or at least their repair desk representative)…
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Need help with an Amazon UPS Return
Hi all, Recently I ordered quite an expensive collectors item from Amazon. They sent me the item but the packaging was ripped and dented badly and some of the items inside were scratched. I decided to return the item using the option on Amazons website that has UPS come and pick up the goods and provide a label rather than…
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Sofology Wrong Colour Sofa!
Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me…
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NHS health costs - glasses
Hi, This might be in the wrong part of the forum.I ordered glasses from an independent/individual High Street optician.The cost came to £230 after they discounted it but the receipt does not show the discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.I paid £30 deposit.…
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Citroen Recall
I have had to take my car for the airbag repair to a garage in Macclesfield, I was told I could not drive the car and the garage had no pickup trucks available. I hired a truck to take me to Macclesfield from Denton, Manchester this morning at a cost of £100. How do I claim my money back.
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Italian car hire company keep charging my credit card for a flat tyre :(
I recently booked a car hire through Alamo's UK website for a short break to Sicily. On arrival, it became obvious that they'd simply passed this booking on to a local car hire company who made me signs loads of forms in Italian and took my credit card details. During the trip, I got a flat tyre. There was no spare wheel…
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Flannels Gift Card Cloning
My Son was gifted £400 Flannels gift card as part of a leaving gift. When he went to use it showed that £378.95 had been used, with only £21.05 remaining. I contacted Flannels today (via online chat) and they advised the card had been used 3 time in their White City, London store, with a physical gift card. All…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…
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Consumer rights
Good afternoon, I purchased a monitor from Amazon 16th July 2024 and on the 22nd July 2025 lots of lines appeared across the top of the screen. I contacted the manufacturer AOC and they told me to contact Amazon so I emailed Amazon and they replied with. The Consumer Rights Act 2015 says that goods must, among other…
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Faulty car - Multiple issues?
Hi - In November 2024 I purchased a Vauxhall Zafira (2016) Manual/Petrol. I travelled short of 60 miles to collect the vehicle. At the time it came with a 3 month showroom-warranty. Just before Christmas I was at work when it rained and I realised there was a stream of oil coming from the under the vehicle. I did have…
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Help!! Gym subscription has being going out of my account for 2.5 years - I thought it was cancelled
Hi, Can anyone help advice for having £750 of gym fees refunded, for a membership I believed was cancelled. Today out of the blue I received an email about a problem with this month's payment for a subsciption I though I had cancelled in 2022. In all the time the gym company have been taking my money I have never had a…
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Faulty Decking
Hello you lovely lot. I paid £4k to get some composite decking laid in my garden about 4 years ago. I did this so it wouldn’t need as much maintenance as wood. About 2 years ago the planks started to curl up at the ends so I got the joiner back who then told me that the recommended distance between the boards had changed…
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Private Dental Prescriptions
As with so many people now, family dentist went private not long after covid. Same dentist, same practice just much more expensive. Despite searching everywhere, no local NHS practice. Dentist is at the lower end of the private fee range. Today my father needed an appointment and paid the fee as usual. However, he needed…
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ParcelHero - charging for returned parcel
This is part of a bigger saga I will post about with further questions, but for now I’m hoping someone can help me understand my rights with charges for postage via ParcelHero. I sent a parcel (a return) to Italy via ParcelHero & paid the postage via my debit card. The company haven’t accepted the parcel and it is on its…
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Faulty boots, shop asking me to jump through hoops
Hello and thanks in advance. I purchased a pair of boots in early April 2025 to use for stable/yard use and trail type walking. They were £124 and advertised as waterproof. The label in the tongue says waterproof. I've worn them about 12 times, and each time my feet have been soaked. I initially though it was my feet…
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Conned by a Car Check
Whilst looking to purchase a used car, I downloaded a report on it. The site charged £5.95 which seemed reasonable for peace of mind. 3 days later they took £39.90 as a ‘subscription’. I complained that I hadn’t signed up to anything and wanted a refund. They have refused on the grounds it’s clearly stated on their website…
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Secondhand Vehicle - Seller Denying Responsibility for Problem
I purchased a 3-year-old Tesla with under 14,000 miles from a main dealer (not Tesla) and at the time of purchase, I noticed a minor creaking noise. However, after driving approximately 5,000 miles over the past three months, the creaking has worsened considerably. Following an inspection by Tesla, it was revealed that the…
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HP subscription ink cancelled and told cartridges will no longer work
I have had an HP subscription for ink cartridges since August 2020, since we bought our printer. I don't feel that it is worth continuing as I don't print often. I cancelled the subscription and was told by HP...... "Your HP InstantInk subscription was canceled on 13 January 2025 and we noticed you still have HP Instant…
