Parcel gone missing from doorstep

RomfordNavy

Can I claim from the Royal Mail for a parcel which has seemingly gone missing?  Just chasing-up what happened to this item and it was apparently delivered three months ago, there is a picture of it in the garden.  However I didn't have any email saying it was on it's way, nor to say it was delivered, nor a card through the letterbox so I didn't know it had been delivered.

This is quite an expensive item which came from abroad, surely Royal Mail should have required a signature shouldn't they.

TadleyBaggie

You have no relationship with RM in this matter, normally only the sender does. However since the seller didn't actually entrust it to RM either, they would need to contact their local postal service.

Aylesbury_Duck

As advised above, you need to take this up with the retailer.   A UK-registered retailer holds responsibility for a delivery until its in the recipient's possession, which doesn't mean left on the doorstep (unless that was a place designated by the customer).

Where is the retailer based?  It will be the consumer laws of that country that they operate under, but in the first instance, you should let them know you didn't receive the item.  Given three months have elapsed I doubt they'll be inclined to do anything, but it's the first thing to try.

Ergates

RomfordNavy said:

Can I claim from the Royal Mail for a parcel which has seemingly gone missing?  Just chasing-up what happened to this item and it was apparently delivered three months ago, there is a picture of it in the garden.  However I didn't have any email saying it was on it's way, nor to say it was delivered, nor a card through the letterbox so I didn't know it had been delivered.

This is quite an expensive item which came from abroad, surely Royal Mail should have required a signature shouldn't they.

This is an unfortunately situation.

You have no contract with RM, so *you* can't raise a claim against them, it would have to the person or company that sent the parcel.

Moreover, if (as it appears) this is an overseas retailer, then they're not subject to UK consumer laws.  Whilst it's likely there similar-ish laws in their own country, getting them enforced from abroad will be difficult and/or expensive.

Grumpy_chap

I think the OP's case is made more difficult by this expensive item being delivered three months ago but the OP only chasing up what happened to the parcel now.

What was the original delivery date indicated when the item was ordered?

user1977

Whether they needed a signature depends on the delivery method chosen by the sender.

born_again

RomfordNavy said:

Can I claim from the Royal Mail for a parcel which has seemingly gone missing?  Just chasing-up what happened to this item and it was apparently delivered three months ago, there is a picture of it in the garden.  However I didn't have any email saying it was on it's way, nor to say it was delivered, nor a card through the letterbox so I didn't know it had been delivered.

This is quite an expensive item which came from abroad, surely Royal Mail should have required a signature shouldn't they.

RM have only just started asking for signatures. Or at least round here anyway. But even then the value of the item (They do not know) makes no difference. It is down to what service the sender has paid for & given oversea's sender. I have no idea how they would choose how RM would deliver.

RomfordNavy

Grumpy_chap said:

I think the OP's case is made more difficult by this expensive item being delivered three months ago but the OP only chasing up what happened to the parcel now.

What was the original delivery date indicated when the item was ordered?

Before order I was told it would be a number of months delay because of a backlog or orders.  However it seems it was shipped almost immediately but no one told me so I wasn't expecting it.

Okell

RomfordNavy said:

Grumpy_chap said:

I think the OP's case is made more difficult by this expensive item being delivered three months ago but the OP only chasing up what happened to the parcel now.

What was the original delivery date indicated when the item was ordered?

Before order I was told it would be a number of months delay because of a backlog or orders.  However it seems it was shipped almost immediately but no one told me so I wasn't expecting it.

Who is the trader and where are they based?

Can you give a link to their T&Cs?

Basically this ought to be the trader's problem, not yours, but it depends on whether the Consumer Rights Act 2015 applies.  (It probably doesn't)

sheramber

How expensive?

Would custom charges be involved?

RomfordNavy

Okell said:

Who is the trader and where are they based?

Can you give a link to their T&Cs?

Basically this ought to be the trader's problem, not yours, but it depends on whether the Consumer Rights Act 2015 applies.  (It probably doesn't)

Ukraine, nothing relevent in T&Cs.