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Parcel gone missing from doorstep
Comments
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Cost £350.sheramber said:How expensive?
Would custom charges be involved?0 -
Has nobody (like the courier for example) contacted you to pay import duty etc?RomfordNavy said:
Cost £350.sheramber said:How expensive?
Would custom charges be involved?2 -
How did you pay for the item? You may have some comeback.1
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No nothing from anyone.Okell said:Has nobody (like the courier for example) contacted you to pay import duty etc?
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Was paid for by credit card so I could try that route if all else fails. However I think that Royal Mail should be responsible for this; they should have required a signature for something of this value.savergrant said:How did you pay for the item? You may have some comeback.
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RM are responsible for this, but responsible to the sender (or their local postal service) rather than the recipient.RomfordNavy said:
However I think that Royal Mail should be responsible for this; they should have required a signature for something of this value.1 -
Did RM know of its value? And were they instructed to obtain a signature by the retailer?RomfordNavy said:
Was paid for by credit card so I could try that route if all else fails. However I think that Royal Mail should be responsible for this; they should have required a signature for something of this value.savergrant said:How did you pay for the item? You may have some comeback.
Whether you think RM should be responsible or not is irrelevant. Your consumer rights sit with the retailer. It may well be that RM has been negligent and/or has failed to carry out their customer's instructions, but that's not your concern. If they have, then it's the retailer's job to sort that out.
As things stand, it's the retailer that owes you a replacement or refund. Or possibly your credit card company, since they are jointly liable.1 -
As already explained, whether it needs a signature depends on what postage method the seller selected, it's not up to the postie to guess what the value of a parcel might be and decide whether to get a signature or not.RomfordNavy said:
Was paid for by credit card so I could try that route if all else fails. However I think that Royal Mail should be responsible for this; they should have required a signature for something of this value.savergrant said:How did you pay for the item? You may have some comeback.1 -
What has the retailer said about it?
Have they confirmed when they sent it?As it is valued over £135 then customs payment would be due. Not having been asked for any payment raises the question if the parcel has, in fact, been delivered.4 -
Well,sheramber said:
the question if the parcel has, in fact, been delivered.RomfordNavy said:
it was apparently delivered three months ago, there is a picture of it in the garden.
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