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Poor quality bouquet
I recently ordered an extra large bouquet for £42 for my daughter. When they arrived they were nothing like the picture on the website. A small bunch of cheap flowers with a lot of gypsophila,and already going over. I emailed the company, and was offered a replacement or 50% refund. They said they had sent the £32 bouquet…
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Click and Collect / Distance Selling
I recently bought a large garden storage box from Argos. Ordered online, and as delivery was not an option, I chose "Click and Collect". We got it home, and during assembly noted that the item did not fit together correctly and also there was some damage. I spoke to customer services, explaining that to return such a large…
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Fatsoma drip pricing
Some of the events on Fatsoma (events ticket seller) have an 'order processing fee' added after you have already started the booking process. This is separate from the 'booking fee' that is stated up front. There is no mention of the order processing fee up front, and there is no apparent way to avoid it. Is this now…
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Bellare London Scam
I also.ordered from a company i thought was in London. BELLARE LONDON. I saw the advert on Pinterest £50 dress half price £24.99. Received it 3 weeks later was of cheap thin material on emailing for a return address they stated i would have to pay for returns and a tracking number which i would have to take a photo of and…
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Builder quoted by E-mail, customer said yes to E-mail. £6000, customer only paid £4200 ???
Hi, Builder quoted for work on a house by E-mail, customer said yes to E-mail. £6000. The job went on a little longer as they sent the wrong windows, it was Covid, and the customer build something in front of were they were working, this slowed them down the last day, so had to come back one more day. After they said they…
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refund of foam insulation
Hello, a friend has received a letter from a claims management company regarding misselling of spray foam insulation. The work was carried out about 4 years ago and they have just arranged for it to be removed. The claims company is offering to try and get the money back including possibly money towards it being removed.…
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Carevo Minimus folding scooter
I bought a Careco Minimus folding scooter for travelling by air. My last trip with the scooter was to Italy was last week. On return home I discovered one of the seat assembly bolts was missing. I contacted Careco for a replacement, unfortunately they were unable to supply a new bolt assembly but at the cost of £156 they…
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Advice on a incorrectly made UPVC doors.
We just ordered £18k worth of doors and windows from Eurocall to renovate our home. All 4 French doors are wrong. The problem is that they do not open in the correct order. The quote has no handing diagram for the leaves and no key to explain the drawings. Therefore, we asked the staff member to clarify and were told that…
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Broadband provider reneging on 50% off forever
Hi, this is my first post, I've done my best to familiarise myself with the forum's guidance, but apologise if I miss something. When I signed up with one of the alt-nets that started putting fibre up in my local area, they offered a (frankly crazy, I recognise) 50% discount (on what would be the full rate package) for as…
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Keep receiving post for a different address
Not sure if this is the right section of the forum, but here goes! We've started receiving, on a reasonably regular basis, post through our letter box for a similar but different address. I've had post incorrectly delivered before over the years (usually for a next door neighbour) but it's only ever been a one-off. We're…
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JustEat problems
Hi all I appreciate any idea/help regarding this. I've ordered groceries quite a few times from JustEat recently. Most orders were okay but four times they were not. One order didn't arrive at all but was marked delivered by the driver anyway. Two arrived only in part and one had broken and out of date items. In all cases…
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incentives to switch accounts
in trying to switch current accounts on behalf of a relative with a cash incentive to do so I discovered that by being a POA on the account that we were switching from meant that the new account to be set up was rejected as was treated as a joint account. Because of this delay the accounts were switched eventually but the…
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John Lewis possible fraud delivery
Hi all, first time posting here so looking for some advice. I ordered a Macbook Air from John Lewis and when the box arrived, which looked like a laptop sized box, (from DPD) it felt very light so I opened it and found inside a ladies straw hat with no Macbook. I have contacted John Lewis who claim to have investigated…
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23 and Me claim
I received a small letter today about - "Yes, it's possible you have a claim against 23andMe due to a data breach that occurred in 2023. Customers who were affected by the breach and suffered damages may be eligible for compensation as part of a settlement or through the company's bankruptcy process." from KROLL…
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Jewellery bought at auction House that was not what they said it would be
in July last year I fell in love with a necklace of peridot and diamond. I spent all my savings to buy it around £29,000. (I know more fool me) The necklace arrived but instead of being 43 cm it turned out to be just around 40. too small for me so I contacted them and asked to return. This was straight away. They said that…
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Consumer Rights on Duplicate Apple Subscription Services specially Apple One/iCloud+ subs
For months I’ve been paying family subscriptions on my account for both Apple One Premium and iCloud+ 2TB storage which is on my partners account but invoiced to and paid by me. For those that don’t know Apple One Premium allows subscribed services to be paid for by the lead and shared across the family so everyone…
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No income from solar panels?
My solar panels were fitted 2 years ago and the G98 was sent to my supplier and National Grid by the installation company. I had not checked my bills in detail because I have been unwell and just assumed that the solar panels were reducing my usage. Today I have found out that despite the supplier receiving the G98 on…
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RYANAIR WRONGLY REFUSED MY VALID PASSPORT - NEED ADVICE ON COMPENSATION
Hi everyone, Ryanair refused to let me fly Stansted to Rome on 24/05/2025, claiming my UK passport was invalid. Here are the facts: * Passport issued: 15/04/2015 * Passport expires: 15/01/2026 * Travel date: 24/05/2025 On travel date, my passport was only 10 years 40 days old and had over 7 months validity remaining. Jet2…
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Problem with Flooring Superstore
I bought a carpet a few years ago which has started rotting. I contacted Flooring Superstore who were awful from the start. They didn't do that carpet - I had the receipt It was moths - carpet is moth proof It wasn't possible - I had photos Eventually they agreed to a carpet replacement but won't return calls. I've phoned…
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Do I have any rights on purchase via leely uk website
Hi. My daughter purchased two dresses from Lily UK. It turns out it's a US company which is actually a shell for a Chinese company. They took about a month to a arrive and neither fitted well. They gave her 7 Days to return her online order despite the UK law being 14 days. They also say they will charge a 20% fee for…
