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SAD FART for a Freezer
We purchased a Beho freezer on 31 December 2023, although we had paid for it to be delivered, so we received it in January 2024. The seal has now gone as of today. It was purchased from Currys. I know it isn't covered under the 12-month warranty, and we never purchased extra protection. However, Martin mentions SADFART,…
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Dental Payment Plan
Good
Day, I'm an NHS patient seeking advice on a dispute with my Dental
Surgery regarding a Hygienist Payment Plan. Here's the situation: * Signed up for a payment plan in June 2024. I was advised by a Receptionist that a £16/month payment plan would save me money on my 3-monthly hygienist visits, which were £52 a visit at…
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Car Purchase
Hello! I'm probably being naive and stupid. I purchased a car recently (Renault Megane E-Tech), advertised with 1,743 miles from an Arnold Clark Renault Dealer. It is two years old and there was a disclaimer saying it had been previously owned by a business so multiple people will have driven it. I traded in my old car…
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Amazon late delivery - not actually coming, how can I get a refund?
I placed a prime order on the 18th to come on the 19th. Eventually I get told it's not coming, but I can't cancel or do anything else, as the seller gets until the 24th. The item was for my holiday, such is tomorrow, the 22nd, so I don't need it now. I need the money back and the order cancelled. The seller is ignoring all…
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Easyjet flight cancellation - expense claim issues
Hi, we had a nightmare journey recently with Easyjet flying back from London Gatwick to Belfast on a Sunday evening. Delayed 5 hours at the airport then finally cancelled at 11pm. No help whatsoever just told to check the App or look for an email to refund or rebook. There were 7 of us in our party including my elderly…
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Company refusing refund
I purchased a pair of boots online a few weeks ago, they arrived and they look nothing like the photos. I ordered my size but they're much too big and they're not good quality. I emailed the company to get a refund and they've said because the item was in their sale, I'm only entitled to store credit. I'm just wanting to…
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Delivery scam
I have been using Ebay for many years but recently noticed a new delivery company has joined the block which is not listed in MSE recent survey. Aquiline! The item I bought failed to arrive so I raised a non delivery request, within minutes it was shown as delivered, interestingly whilst we were at home. having checked…
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Refund rights - disagreement with Selfridges
Hi everyone, I’ve reached a bit of a stale mate with Selfridges. I bought a bag from them as a birthday present, ordered it online and received the bag in a parcel. When I opened it, it didn’t look how I expected. I sent it back exactly the way I received it - unworn and with all packaging as it was sent to me. There was…
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Am I entitled to a refund?
Can I have some advice please re; a refund? I visited HSL in November last year (2024) for a riser/recliner and tried several chairs. I took advice from their specialist and had a seating assessment in-store done and as advised I bought a chair that would fit me. I received the chair but I couldn't touch the floor…
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Volkswagen Tiguan death trap
Hi I have just purchased a brand new 25 plate Tiguan r line we noticed a fault with the brakes slamming on at random times this was reported to the dealer on day 27 when it was booked in for a check 10 days later it’s been in and they can’t find a fault or so they say and now there refusing to take the car back as I have…
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Russell Hobbs Warranty
Has anyone had issues getting Russell Hobbs to honour a warranty claim on a kettle? My kettle is in warranty and initially I was just asked to provide a photo of the base to show the model number. I hadn't heard back and was then asked to provide a video of the fault (not boiling) and a photo of the inside with details of…
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Scammed and want justice
Hi all, and thank you for letting me join. Cut a long story short, and I bought an iPhone from a business seller on Facebook Marketplace. Paid but never received it. I am now taking seller to county court to reclaim my money, but I am unsure her address is correct. If I enter it in the Court papers, and it is incorrect,…
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Getting a refund/Damaged in transit.
Hi all. About 10 days ago, my sister bought her son an entry level gaming PC through Amazon for his birthday. Looked like a bargain, and a lot of bang for her buck, which should have been the first red flag. The internal box was torn at the handle, but she thought nothing of it. Unboxed it, plugged it in to check it was…
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Scan computer from Amazon - different spec to listing
Ordered this computer which says that it includes an RTX 5060 Ti 16GB graphics card but the item that arrived only has an RTX 5060 Ti 8GB. If I click on the item in the order on that page this listing now shows that it's only an 8GB one now The 8GB card massively underperforms against the 16GB. What are my rights? Can I…
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Gym membership - false advertising!?
I recently signed up for an off peak gym membership where the breakdown of conditions is advertised as follows (far left): The hyperlink for "limited hours" specifies "Use gym any time except M-F 15H30-20H30". No problem, very clear. However, the hyperlink for "Classes included with membership" says "unlimited classes…
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Altered suit not at expected
We’ve just been trying on our wedding outfits! Hubby tried on his suit for the first time since collecting after alterations made to the sleeves and it’s not good! He looks like a year 9 boy does at the end of the school year when still wearing the blazer bought for them at the start if year 7! Everything else is fine ( as…
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NBCS (Notice of Intended Criminal & Civil Proceedings Immediate Action Required)
I’m writing to urgently request legal advice regarding aggressive debt collection from NBCS. ### Background: 1. **The Charge**: NBCS demands £280 for a parcel I **returned with proof** (I provided a return receipt). 2. **My Response**: I initially ignored their emails/letters, believing the receipt resolved the issue. 3.…
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Double glazing company refusing to replace faulty products
We recently had new windows and doors installed in May but the amount of faults and damage with them is mounting up, they even admitted they measured the front door wrong, we requested they replace them under consumer rights, but they refused stating they diddnt need to, been nearly 2 months and citizens advice have stated…
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Sky Glass TV
My Sky Glass TV has decided to not turn on. The screen goes blank. I troubleshooted using the Sky page and called up this morning. Went through the troubleshooting again. No luck. They have said they are contacting the Sky Glass repairs and will get a response within 24hours. If they decide I need a replacement it will…
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Magic Hose - Refund/Replacement Issue
I bought a garden hose from Magic hose which sprung a leak after a couple of weeks. I contacted them for a replacement and eventually after a bit of a slow response I received a replacement about 4 weeks later. I used the replacement for a couple of weeks and this one sprung a very similar leak in a similar place. i…
