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Lotto cold caller scam
My elderly mother seems to have fallen victim to a lotto scam. They cold called and got her bank account details (not the online login just the sort code and account nunber). As soon as she got off the call she realised what had happened and called the bank to cancel her card etc. However a couple of weeks later it would…
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What are my options please
Hi all, on the 12th May i ordered 4 items from Currys online at a cost of roughly £800. The items are AMD Ryzen 7 9800X3D CPU MSI X870E Tomahawk Motherboard 16GB (2x8GB) Crucial DDR5 Memory MSI MAG 360mm liquid AIO cooler The items were delivered yesterday but as i was busy i put them to one side till this morning when i…
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6/7 week old toaster tripping eclectics in house. What Rights?
Hi, bought a De'Longhi 4 slice toaster from seller on Amazon on 26th March 25 toaster now trips the electrics in house when using the right side option and yes have tried it in different sockets, the seller states that I must contact De'Longhi to have it repaired under the one year warranty, just would like to be advised…
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Accommodation Refund
Hi all, Myself and a friend got tickets for Twenty One Pilots at The O2, so I booked a one-night stay (13-May to 14-May) at an apartment in London for us, months in advance, via hotels.com. The itinerary for this stay stated, 'Guests will receive an email with special check-in instructions.' Cut to 12-May (the day before…
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Sofa Retailer
I was looking to buy a 3 & 2 sofa from a local retailers. I saw a corner sofa but was unsure if it would fit, the owner came to my home to measure up and said it would fit. I paid him £1500 cash, when he delivered the sofa it was too big to fit in the living room he told me he would have to pick it back up in a couple of…
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Online gym coaching and plan refund via 14 day policy?
Hi i had signed up to a 6 month online gym/nutrition coaching I have unfortunately injured myself, and can not continue, am i with in my right to request a refund as i had to pay 1/3 upfront and im still with in my 14 days? thanks
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Agreed to buy a car. Before collecting, they told me it needed to get a repair. Arnold Clark
I'm wondering if someone would be able to give me their thoughts on this situation. I bought a car from Arnold Clark. Drove it for an hour and realised it wasn't for me. The seats were very uncomfortable. I let Arnold Clark know. Informed them I would like to purchase the GT version as it has better seats. They said the…
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Shapermint returns
Hi All, I am currently trying to return unsuitable items to Shapermint but am being told I cannot receive a full refund and part of the return will be given in a gift card. I do not want a gift card and I have told them in not uncertain terms that I will not shop with them again. Also have copied and pasted the 14 day…
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Online refunds - actual time frame to receive?
So I've bought stuff from Debenham a few times and I've noticed that they "issue" the refund within 14 days but I don't always receive it within 14 days of them getting my goods back. Gov website not clear, but CAB says you should have the cash back within 14 days. Anyone know is this one of those "hazy" bits of…
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Faulty car
Can someone give me advice , we bought a Volvo xc40 mild hybrid from a nearby car supermarket. Part exchanged our car and paid cash ,after a week the engine management light came on . Spoke with the guy in service and was told to bring it in which we did , was told they had had it on diagnostics and was showing 2 codes,…
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Jacuzzi bought in September 2020
Hi All, I bought a Jacuzzi (not one of those inflatables) in September of 2020. It has developed a fault and won't power on. I've checked 240v is getting to it's control box with the large PCB inside, but nothing is working. I've also tested all the internal fuses, and they're fine. Would I have a claim under the Consumer…
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Thomson and Morgan Refund
Hi, I placed an order with T&M on Thursday as tere site stated that orders are dispatched in 24 hours, however by Saturday the delivery company gave no notification that the plant I ordered was on the way so I phoned T&M and was told it would be Monday or Tuesday the next week, I advised the person I spoke to that was no…
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Right to Cancel - A Not Straightforward Case
My issue is complicated. I bought and paid for an electric fire. The company is insisting it is delivered by a Pallet delivery service. I pointed out that my house is in a location that would not allow a pallet to be dropped. Every email I have sent comes back with the same response "delivery will be by pallet". (i.e. we…
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Chain snapped in 3 month old bike?
So I bought an ebike from Evans at the end of January. i had it a month and it failed the battery died. I took it back they had it a month and ended up giving me a new bike. new bike lots better been giving it a good go… anyway two weeks ago I was riding and the chain snapped! I spoke to the manager he said bring the old…
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Max Timeframe for Invoicing
Hi there, I was wondering how long an organisation is allowed wait to send an invoice after a service has been provided? Council cleared a shared drain between my privately owned and their council owned house. That was in March 2024 and they've just sent me my half of the bill today. No probs in paying... just seems a bit…
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Do it myself or use legal cover on home insurance for "small claims" process in Scotland
I have an issue with a handyman who put up a large heavy shelf in our house which resulted in catastrophic failure due to inadequate fixings. Costs to repair and replace damage items should be less than £1000. I think I have a reasonable chance of winning my case in the "small claims" court (in Scotland) as there is good…
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Juvy.events tickets
Hi all my daughter bought a ticket for a Bournemouth music festival for £30 through the instagram page of Juvy.events. She made a one letter mistake on the email address where she was meant to receive the ticket and now she does not have the ticket. I have tried to contact them by email and through instagram but with no…
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CINCH - Nightmare
Hi Everyone, I purchased a car from Cinch in December last year. I January this year there was a major fault on the car meaning it needed to go into the garage to be repaired, 4 months later, I still don’t have the car. I have escalated the complaint to Motonovo who told me they would make a decision within 8 weeks. That 8…
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Landscaper not completing job - how to resolve?
I already made a thread concerning our landscaper in another part of the forum, but I now have a separate query which I thought might be better placed here rather than adding to my thread. We hired a chap, Jamie, to make a new patio and pathway for us. The patio got completed after many months, but the pathway is still…
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Dyson V10; Customer service is appalling!
My wife secretly bought me a Dyson V10 Total Clean (£450!!) for my birthday last year, much to my surprise and happiness! It's been so useful. I am physically disabled, so the weight and size is perfect for me. Last week, however, it's stopped working and when I pull the trigger, all 3 blue lights flash once and... nothing…
