Faulty car

Jan_Richards

I picked up a 2022 car with about 20 thousand miles on the clock from a rwputable dealer on Thursday 27 November. On Friday it broke down and had to be recovered. On Saturday it broke down again. It is an intermittent fault. I returned it to the dealer. I have requested a refund £14k. They are refusing and insisting on finding a fault. I know what my consumer rights are and have reiterated over and over again. But they will not comply with my request. Help.

visidigi

when it broke down and was recovered, was this to the dealer who 'fixed' it and gave it back?

How did you buy it, was it remote or face to face, how did you pay?

the_lunatic_is_in_my_head

Hello OP

If exercising the short term right to reject (bypass repair and go straight to refund) burden of proof is upon yourself so if they are willing to inspect and find the fault that saves you doing it. 

If/when they find the fault you aren't obligated to accept a repair, just make it clear you are exercising the short term right to reject.

If they say there is nothing wrong you'll have to take it to a garage and get them to find the fault and put down on paper what is wrong, should a fault be found the dealership should cover the cost of the inspection.