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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Solar installation problems
My solar system was installed in November 2022 and since then, having had different problems, I'm now on my second inverter. As my original supplier went into liquidation in August 2024, the manufacture (Growatt), informed me that I had to find an installer to replace the inverter; they don't do installations. They sent…
Amazon Demand a Police Report - Police won't issue one?????
I am totally exasperated with Online Shopping / Couriers. After recently receiving an item from Currys only to find the item had been swapped inside the box with a cheaper one, I decided to buy the item from Amazon. In fact, we went for a more expensive model. So I ordered a Webcam, Tripod & Remote from Amazon. The Webcam…
LG warranty issues
Washing machine 16 months since purchase and still under warranty. Faulty has occurred and unusable. Seller, John Lewis, say not liable and should contact manufacturer. Did so end of December and told engineer from their easier contractor Pacifica booked for 9th January. failed to turn up. LG told me to contact Pacifica.…
Currys' Customer Service.
I am hoping that someone can advise me on how to respond to Currys CS with regard to my issue. I purchased a cooker online (there was no display model in store) and it was delivered on 31.03.25. I had it installed on the 31st. Came to use it on 01/04 and realised when switching on the oven that it doesn't have anything to…
Consumer rights in relation to faulty fridge freezer supplied by house developer
I was provided with a fridge freezer with my new build house purchase in December 2022. In February 2023, the fridge freezer developed a fault and was repaired under the manufacturers warranty. In February 2024, the fridge freezer has again developed the same fault. Can I make a claim against the housing developer to…
NBCS Threatening court action on behalf of Frasers Group Sports Direct
Hello, everyone, I’m seeking advice or guidance on a situation I’m dealing with. I recently had an issue with NBCS, and after attempting to resolve it directly with them, I feel that I may need further assistance to achieve a satisfactory resolution. Here's a summary of the situation: * Background: I made a purchase from…
Cancellation fee on furniture
We have ordered a large amount of furniture (£2,600) for our new house back in October 2024, with an estimated delivery date of January 2025. It has been delayed twice so far, and now just had a phone call telling me it is delayed until the end of May 2025. 😵‍💫 They have blamed shipping problems around the Red Sea, but…
Claiming compensation for emotional trauma
Not to sure this is the right group but….. I have been embroiled in a health and safety case / criminal investigation due to a death on a construction site. I have been pulled from pillar to post and my mental heath has taken a dive all the way through this process. The case started in 2019 where I was the site manager and…
How to get my money back?
I purchased some clothing items from an online shop.They arrived after a short delay but I was a bit surprised to find them sent by standard royal mail second class (not tracked or signed for) as they were over £100 worth of goods. There was no packaging slip or paperwork inside and some of the items sent were different to…
Refund for item specially ordered into store?
Hi - a customer came into store and wanted a girlguiding polo shirt in a size we no longer had in stock. We are not stocking this item again but ordered it in specially in the required size for her. We had the same shirt in larger sizes that she could see and touch and she paid in store. When the item came in she said it…
cancelling an eharmony subscription under DMCC law
Hi there, Subject: cancelling an eharmony subscription and Digital Markets, Competition and Consumers Act 2024 . Would be most grateful for your opinion on this matter. In mid December 2024 I signed up with eharmony dating website. Few days ago in March 2025 I emailed to cancel my subscription. They replied that I had…
Online pharmacy sent wrong prescription
Hi all wonder if you can help. I bought mounjaro (weight loss drug) online with a well known online pharmacy that I had not used before. I filled in an online form stating my drug, the dose I was taking and the last dose I took. I paid but received no email confirmation (yes I’ve checked junk and everywhere else). Began to…
Festival cancelled... no refund.
I was due to go to a festival in June. The owner/organiser put a sob story on Facebook last month apparently on how she may need to cancel or postpone. The post was apparently removed very quickly. They have continued taking payments through direct debit through a 3rd party. I have now paid over £300 for 2 tickets. The…
Private Car Sale Transaction, Car Unroadworthy.
Wondering if anyone can help me with legal advice. A seller advertised a car on Facebook Marketplace, I made contact by both FB and Whatsapp with the individual to arrange collection of the car. Before agreeing the transaction, I provided a Private Car Sale Contract which was signed by myself and the seller. I travelled…
New Customer DealsM
My contract with my broadband & tv provider ran out years ago. I'm now moving house and they've offered me new contracts. They're also offering the same deal £20 cheaper to new customers. If I end my contract with them when I leave my old house and then sign up again at the new address, I won't be an existing customer, but…
Airline-Section 75
I am after some advice. I currently live abroad and booked return flights back to the UK to visit family for the summer with Finnair. I have since been made redundant so returning to the UK for good. The complication is I have a dog and 3 cats. To get them back to the UK I need to fly from a different airport then…
Scottish Power and the Ghost Account
(Also posted in the Energy forum but wanted to reach as many people as possible) Good afternoon, I’ve been having some trouble from Scottish Power for a couple of years now and just after some advice if possible please. It’s a bit of a story so I’ll try and be brief. In 2021 I moved in to my new flat for which Scottish…
Curry's - Refund denied on faulty item
Hi, advice needed please ordered and paid for a Set top Box recorder from Curry's on click and collect. Today I took it back as it is faulty (30 days after collecting} asking for a refund. They said no because the 30 days starts from the order date not the date I recieved it. Surely a warrantly should only start from when…
Sold expired baby formula
My baby has anti reflux formula I went to a chemist and bought a tub and then went back to the same chemist to buy some more when I went to buy it the second time we realised that it had expired 3 months before I said to the lady would the one I got a few days before be f on the same batch and expired I got someone to…
Conned by a Car Check
Whilst looking to purchase a used car, I downloaded a report on it. The site charged £5.95 which seemed reasonable for peace of mind. 3 days later they took £39.90 as a ‘subscription’. I complained that I hadn’t signed up to anything and wanted a refund. They have refused on the grounds it’s clearly stated on their website…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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