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Fast Track Reclaim
Hello, can anyone help me please? I have a really bizarre situation that I do not know how to tackle! I noticed my tax code was lower than expected and on investigation, found HMRC had me down for a healthcare benefit from my previous employer. I advised them that this was incorrect and a few weeks later I received a…
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Consumer Contracts Regs - 14 Day Returns of Drop-shipped Products from China?
My daughter recently bought an item from a website with a .co.uk suffix. The item was priced in £, and there was nothing explicit to suggest that the website wasn't a UK-based trader or that her order wouldn't be fulfilled from the UK. Her item was drop-shipped from China, and she now wishes to return it under the 14-day…
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Ford Puma 1L Ecoboost engine failure
Hi All, Looking for advice on where I stand. Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for…
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Store insists on item return for refund
I purchased a 24kilo item from a home goods retailer which was bought in store. After opening the box and starting to build it, I found that some small but essential bits were missing. It's their own brand product. I contacted the retailer by email with proof and they said they would arrange for missing parts to be…
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Mid-contract Price Increase
I joined Earth Broadband on 9 July 2025 on a 2 year contract at £44.99 per month. on 12 august 2025, they emailed me letting me know that the price increased by £5 to £49.99 per month. The price increase came 34 days after signing a 730 day contract. They say that if I leave, I am liable to pay out the rest of my contract,…
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Currys issue
Hi everyone. Hoping to get some feedback on this issue im having with currys. I bought a monitor online and picked up instore in April. I was waiting for a pc that i ordered to be built and delivered so I never opened the box until.around 2 weeks ago. I found the monitor to have 2 small scuffs on the screen (not caused by…
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£5000 sofa
Furniture village sold us 2 leather sofas £5000 we also paid £400 insurance they both have started peeling on the seats none of us wear jeans the store said contact insurance and insurance said contact store now saying unfortunately wear and tear not yet 2 year old just me and my husband in the house no children or pets…
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Claires accessories in administration
Hello, I'm seeking advice on how to proceed with claires accessories. I had my daughters ears pierced and after 2 weeks she developed symptoms which they recommend returning to the shop to seek advice. When in the shop they admitted the ear piercings had been put on too tight and that they'd need adjusting. They were not…
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Refund policy - voucher versus direct refund
I recently returned two items (posted on 7th July 2025) to Karen Millen (online order) and requested a refund. I received an email this morning (15th July) to confirm my refund has been processed but instead of a refund I have received a gift certificate for £260.24. I have contacted Karen Millen to say there must have…
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Wardrobe built then blemish found
Hi all I bought a new white wardrobe from a business seller on Amazon. I opened all three boxes and everything looked good. I built the wardrobe and then hung the sliding doors. Unfortunately I then noticed that one of the doors has a tiny black blemish on the outside, which is at eye level. It looks like it's a…
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Warranty
I purchased a new car in May 2025. It came with a full service and a 3 month warranty. 2 weeks ago, it broke down on the motorway. I had to call the AA and the mechanic that attended told me the spark plugs had disintegrated and the car was undrivable. I contacted the car dealership and they arranged for the car to be…
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Damaged clothing bought online
Hi all.I’m looking for help with a recent purchase.I bought an item of clothing in late June,thought it was fine.I went on holiday & when I got back I noticed on closer inspection there were marks on the front & back,possibly dye marks. i have been in touch with the company who I bought it from & they’ve said I’m getting…
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Faulty Vehicle
Thanks in advance for the advice 😊 I bought a 2019 plate Fiat 500x with 48,000 miles on the clock. I had done my research and bought it from a ‘reputable’ and well known company. On the day of collection I met with a company representative at their pick up point (saved me driving 200 miles to collect the vehicle). The rep…
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Refund.
I bought a freesat from argos, thinking it was freeview, and it was not suitable for purpose, it was for a satellite connection and not a tv ariel connection, and because the outside seal was broken they will not refund?
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Amazon refund, help needed please.
I returned an item to a seller on Amazon a few weeks ago. The seller sent me a label but it was not free post, I had to pay the postage. Item shipped with DPD and I have tracking and a photo of proof of delivery (the parcel was left at a shop next door to the seller). I waited for my refund and as it had not arrived I…
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Flight tickets
I purchased flight tickets from Heathrow to Detroit with KLM. This included one piece of hold luggage. I actually have a screenshot confirming this. When the tickets arrived it showed no hold luggage included. After several emails back and forth and 1 hour 10 minutes on the phone to customer services I was eventually told…
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Direct Debits paid in advance for a service not received yet - can I change my mind?
I've paid DDs to an accountant in advance and sent the information on Friday for them to do the job (an annual thing). But recent events mean that I really have to save money, and I've found a way to get the same work done way cheaper (and probably get a better more reliable service). Can I ask for a refund of my money in…
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House of Sundar not refunding - legal?
I bought some clothes of house off sundar. Their returns policy I only realised afterwards says it’s store credit or exchange only and pay own return shipping. they claim it’s because every item is “artisanally” made, which can’t possibly hold up if each item can be ordered 10+ times is that legal? I thought any company…
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Currys £149 repair service
Hello, has anyone experienced problems with the Currys £149 repair service? It offers to pick up, repair and return TV etc. Parts are not included. When I telephoned to book the repair I described my fault (TV screen turned black) and was told the fault was to do with the LCD/LED lights behind the screen. The cost of parts…
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British Gas / Centrica / Hive won't honour substantial prize win - what can I do?
Hi all, a long one here, I'll try and keep it as short and
to the point as possible. Earlier this year, we attended Grand Designs Live event, and
entered a competition run by Centrica Hive (British Gas) for a full
installation of an Air Source Heat Pump (ASHP). I have never won a prize so was
delighted to get a call a few…
