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Online order not received
Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. Ordered it through their website, paid with Gpay. They've taken payment a week ago. I had one message a week ago to say the order is 'on it's way'. But it's not arrived. I've now seen a couple of comments on their social media…
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Overcharged for boiler repair, company refusing to acknowledge my existence
This is a bit of a long one. My partner called a boiler company to fix our boiler (of course). The guy came out, said it was the fan, ended up not being the fan but the circuit board, so he said he didn’t need to replace the fan. We paid, got the email invoice next day and we have been charged for the fan. Now despite us…
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I need a refund from LIGHT IN THE BOX retailer.
The online shopping app LIGHT IN THE BOX has made it impossible to return for refund. Parents bought some sofa covers from one of their facebok adverts (I told them to never buy from facebook) and they spent £105 on what look like a £10 product at most, the covers are an absolute joke. I am trying to help them get a refund…
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SMEG cooker not fit for purpose - my refund rights
Hi We bought a SMEG cooker from AO.com when we renovated our kitchen in Aug 2024. The cooker has been faulty since it was delivered - trips the RCCB occasionally, not always, when the oven door is opened. We were willing to let their contractors, Dolphin Appliance Care Ltd, try and fix the cooker. However after 18 months…
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DFS sofa query
I wonder if anyone had any advise. We purchased 2 sofas from DFS Dec 2024. Delivery was April 2025. Within a week the sofas were creaking. I contact DFS and they said they needed to settle in. Within 30 days I contact them again and an engineer came out. He strengthen the frame with screws and said they dont really put…
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Car purchase - electrical problems
We purchased a 2016 car from a dealer in November. The day after we picked it up, the n/s rear indicator developed a fault, as did the parking sensors. We took the car back to the dealer and waited for a couple of hours to have it fixed. Just before Christmas the same faults appeared, but couldn't get it booked in until…
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Email scam for Airbnb vouchers via Amazon
I have stupidly fallen for a scam, and am trying to claim a refund.On Thursday 22 January 2026 I received an email from an 83 year old friend of mine, asking if I do much online shopping, so I replied that I do. Several emails subsequently arrived, asking if I could buy some Airbnb vouchers via Amazon, as she’d been…
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Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect.
Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect. I've always been comfortable buying from Argos because of their 30 returns policy. When I went to collect I had a horrible thought that it might conflict with the one I have already. I asked the girl if I can bring it back if this is…
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Wedding competion
Hi, I entered a competition on Facebook to win your wedding venue, and i got a phone call the other day to say I'd won! I can meet up with them at the place where it will be, though I've not agreed to it yet, because I'm just worried it's not real or there's a catch. It's with Bespoke weddings and events, has anyone heard…
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PIP Breast Implant compensation scam??
Hi, Just wondering if anyone can help or advise; Long story short, my wife was one of hundreds of women in the UK to have the PIP breast implants which were not fit for purpose. Several years back a case was brought against PIP and a ruling made that victims would receive financial compensation. My wife received approx…
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Amazon debit card unknown transaction
My partner had a £20 debit transaction from Amazon a week ago. I have Amazon prime and use subscribe and save service and we have deliveries for 2/2/26. On my Amazon account there is only a credit card for her as her old debit card expired 18 months ago. The £20 transaction is for her current card. There is no order for…
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Eharmony formal dispute regarding 6-month contract.
I'm in need of some advise regarding a dispute i'm filling against the dating website Eharmony. I signed up in December to their 6 month subscription plan Thinking it was a 1 month contract due to the initial layout of their subscription plan page, only to find out later that it was actually a 6 month subscription which…
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UPS, VAT, Duty… and How to Pay Three Times for the Same Thing
I feel like this should have a simple answer somewhere on the internet. Instead, every website that seems to discuss this, says the same deeply unhelpful thing: “You may be charged.” Or possibly. Or perhaps. Or toss a coin. Or stop bothering us. So I’m hoping someone here has actually done this and better still done this…
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Bought online greenhouse - not as described but started to erect
Hi, I was given a greenhouse as a present by my wife and started to erect it yesterday. My wife had ordered what was described as “grey” and the website showed a very very dark grey greenhouse. My wife was very keen on this colour to match our garden fence and gravel.. I put the greenhouse up yesterday and after work she…
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British airways refunded one of our flights without notifying us. Help!
My partner and I have been saving for three years for a trip of a lifetime to Japan. We chose British airways as they fit best our values (less CO2 emissions, direct flight etc.). We paid additionally for selected seats and chose our seats at time of booking. A couple of weeks later, my partner remarked that he'd received…
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Consumer Rights Act - Medical devices excluded?
Looking for some advice. I'm assisting a friend who has purchased a CPAP machine from a shop in London. I have a basic, but not exhaustive knowledge of consumer rights. The machine (which cost the best part of £1500) developed a fault within 2 months. Initially the company were responding to emails, but are now trying to…
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Missold Static Caravan
Hello, I am after some advice if possible. Last year I had to hand back my static caravan to the Finance Company. The reason I could no longer afford the increasing pitch fees which over 3 years went from £3k to over £6k. Then on top of that the depreciation of the caravan which I bought for £48k but was only offered £18k…
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MSE News: Buy now, pay later rules finalised – but key protections won't take force until summer
Long-awaited rules to protect the 11 million shoppers who use buy now, pay later (BNPL) have been finalised and will take force from 15 July, the financial regulator has confirmed. However, you should be very careful taking out these agreements in the meantime as you won't be covered – here's all you need to know… Read the…
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Cotswold Company Trundle Bed Frame cracked
Hi all, I bought a trundle bed from the Cotswold Company in 2020. The frame has cracked and the crack is getting worse. On their website, they offer a 15 year guarantee but have stated that it only applies to items purchased after February 2023. Is there anything I can do? I don't have the money to replace the bed. Thanks
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Mobility Scooter - Not Mobile - Repair Store Gone No Contact
»»» I have ADHD and Aspergers, and can't summerise without help - so here's the Summary AND the original version, for more context if needed. ««« ~~~~~~~~~~~~~~~~ SUMMARY: A Mobility Scooter was bought on 22nd Jan 2025, but developed a fault in late October 2025. Returned to Seller (reputible shop), at 9am on 13th December…
