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Worth going to court?
Sorry this will be a long one but obviously need to include all the details for you lovely lot to help me :) I bought a secondhand Toyota Rav 4 in October 24. It’s an 09 plate 106000 miles. The sale started on the wrong foot, the car garage was an hour and a half drive from me, I spoke to the salesman and said I’d be…
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Returning a used car from a dealer
I bought a used car for 2k from a dealer on 22/05 from Croydon. Approximately 15 minutes down the road. It lit up like a Christmas tree. Multiple faults and engine management light come on. Traffic was really busy, so I drove very gently home. The following day I took the car to a local garage and had them run a…
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Cancelling Online Order
I ordered a shed through Wayfair and was given a delivery date. On the day I received an email saying delivery had been rescheduled to the following day. The next day I stayed in again, and again it was not delivered. Instead I received an email saying delivery was attempted but as I was not in delivery was rescheduled…
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Argos & Bluelight
Hi all We purchased a bunk bed and wardrobe from Argos a total of £1156 we spent weeks saving for this. I accessed bluelight as it showed 4% discount off so we paid the money and were given codes to use to place our order. We brought it in April and picked May bank holiday for delivery. My husband took Saturday off work…
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Power cut broke our Central heating boiler
We recently had a power cut, this is not a rare happening and has become a regular event.Not good, so we have a number of UPS's on the property, office and broadband to help compensate and protect Computer equipment. It started on Friday 13th September at about 8am and as we work from home.On this occasion the power…
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Practical advice on checking & refusing furniture delivery?
I understand the general rights around refusing delivery, and rights on damaged or missing goods - BUT what's the best way to manage it on a practical level? The situation here is that we are due a furniture delivery in a few weeks. There are extensive reviews on Trustpilot saying furniture is delivered with pieces…
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Trading Standards - Estate Agent
We have been letting out a small property, since we moved out 15 years ago. We’ve always had good tenants and the most recent moved in around 2 years ago. We use a Letting agent to manage the property and they take a percentage of the monthly rent to do that. A few months ago I was checking my annual statement, and it…
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WOWCHER -vouchers/redeeming /refunds
Hopefully i am on the right forum board here . not a normal wowcher shopper but am now encountering difficulty obtaing a refund -very hard ball over it .not particularly worried about that aspect as i have enough 'evidence' to eventually justify the refund. they just make it very very hard work-is that a fair…
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Lost Parcel
Hi there My husband purchased some goods from an independent company online that he has used many times before. The purchase was made on 17th May and the parcel was sent out via Evri on the 19th May. A few days went past and there was no movement on the tracking. We got intouch with Evri which resulted at first with a…
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Faulty TV
Dear MSE. I bought a new Sony TV from a high street retailer (John Lewis) on November 29th 2024. It was delivered early December 2024. On April 9th 2025 I reported a fault (loss of sound) with their Tech Support. As it is inside 6m and under warranty they offered to repair. The TV cost me £1800.00. On May 1st 2025 a (John…
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Is this legal?
Hi my query relates to ‘wiggle’, a company who sell cycling/running gear. I used them years ago and they were good. Not so much now…I purchased a bike yesterday, but within seconds of authorising the payment in my banking app I realised I’d made a mistake and wished to cancel. Long story short, it’s impossible to contact…
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Faulty dress
Looking for some advice on what to do next. My daughter bought 3 dresses online from White Fox UK which I paid for on my credit card. She wore one of the dresses the day after delivery(2wks ago today) to a formal function and even before she sat down for dinner the dress started to come away at the stitching and split in…
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Refund of deposit for football course that my son cannot attend
I paid a non refundable deposit (except in exceptional circumstances) of £811 for an intensive week long football course for my son. He was due to go on the course on July 6th and shortly before the balance was due to be paid he sustained an injury. It was thought to be a grade 1 ligament sprain when seen at A&E and I…
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Sofology advice
Hi all, I’m looking for some advice on what I can do. So I received the sofa on 10/07/24, it’s an electric recliner and headrest. Left side of the sofa electrics stopped working suddenly on the 23/12/24 As you probably know it takes 12 weeks for a part to come so once the part came I booked in an engineer visit and it was…
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Was a Home Protection Trust Mis-sold?
My parents set up a Home Protection Trust, with themselves, myself and my sister as the Trustees (and now registered owners of their house). This was set up 8 years ago. It looks as though it is a Discretionary Trust and a Life Interest Trust - so the house is still classed as part of their estate for IHT purposes. The IHT…
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Fitted bedroom
What is my rights if I want to cancel after they have not turned up to fit 3 times as they have said I am liable for a charge if I do
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Refund on a made to order item (bought online)?
I know I can't get a refund on a custom made item unless faulty. However, can I get a refund on a made to order item if I've changed my mind? The item is a fancy dress item. It is NOT customised. The website shows the item available and you buy it like normal. She says give her12 days to make but you cannot personalise or…
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International ecommerce rights issue
Hi, I'm hoping someone can help me understand what I can do to help myself. I purchased a rock tumbler from a company with the website directnine.uk on the 12th April 2025. I could see that it was a global company, but everything I could see implied that I was dealing with an operation in the UK. When I ordered the…
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FEDEX - Broken item
I sent back a new ceramic sink as it was the wrong size. The builder heard the delivery man drop it down the stairs on the way out, it arrived back to the supplier smashed to smithereens. The supplier contacted me two days after they received it with images, saying that the problems was with the courier company (which I…
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Moved: Ebay Postage Confusion
This discussion has been moved.
