Consumer rights

I recently placed an order with John Lewis for goods amounting to £593. Under their standard terms and conditions, most of these were returned (as unsuitable). They were packaged securely and delivered to a drop off point for the courier (Evri) that John Lewis had arranged A few days later, I received a call from John…

hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March

Hi First post on here and ive sat on this topic for too long! In 2021 we built a deck at our property and covered this with composite decking. Around 18 months after install i noticed the composite was contracting, moving and had started to crack on the surface (see photos). So i contacted the company we purchased from,…

I just bought my first home. It requires a lot more renovation than initially anticipated! I figured I would get some decent fitted furniture for the bedrooms whilst I work on the rest of the renovations myself to try to save money. I contracted a prominent, premium national wardrobe company charging over £6000 for 3…

I'm trying to get in touch with Argos Customer Services about an issue with some eGift Cards, but am finding it very difficult to get in touch with them. The online robo-chat says it can't help, and it is the same with the robo-phone too, as it doesn't give you the option to speak to a actual person. I found a Facebook…

So before christmas contacted a company for a new door and side panels. Company have been around for a while though the directors regualary change. Price agreed and document signed, said approximately 12 weeks for fitting. Paid the 50% deposit and then 40% when a fitting date agreed. Twice they have email with fitting date…

Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…

Hi all. I’m new here and have joined as I wish to know for certain whether Google is giving me the correct information!! I purchased a car online on the 25th of April. The car was delivered to me on the 27th. After this, I noticed that the alloy wheels were extremely scratched. Plus, there had been a hidden admin fee,…

This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…

Apparently it's an anti-money-laundering thing but it's crazy. He said "where are you going?" I said "Well, my sister's going to Berlin..." I was about to explain she'd lost her purse and cancelled her cards, and wouldn't get new cards in time, so she'd asked me to get them, but he said if it wasn't me travelling, I…

Basically, the Cam Belt had go my dad's old 2006 car had gone according to a local garage he uses (he had bought it used a fair few years ago, from somewhere else). It was going to cost him around £1,200 to fixed. He thought it wasn't worth getting it fixed considering the age of the car. So he had me put it up for sale on…

HI I bought a car 2 years ago on finance. Turbo Is broken down and normal garage asking to repair around 3-4k and honda is asking for 5k just wander if garage I brought the car from have any responsibility to help and fix the car.. Any advise is very much apriocated

Hello, Newbie here, first ever post, please move if I've posted in the wrong place, and be kind! This morning I tried to log in to Amazon UK to get a (cozy mystery) ebook for my Mum. Instead of the two step verification working as usual - username and password, then a code texted to my phone - it said it couldn't send a…

Essentially, discussed with a furniture shop via email what options they had for a sofa capable of handling one or two heavy (220Kg) people. Was told the best they had was not suitable for both, but would support 240Kg. My understanding was this would be suitable for one, and on that basis purchased the £4500 sofa. 9…

Put this in the TV forum but advised to put there: We started a 12 month NowTV Sports package to watch the F1 on without needing a Sky subscription. Very quickly realised how awful it was. Day 13 cancelled. Within 14 day cooling off period. The subscription is cancelled but we have to keep paying for another year.…

I received two order confirmations from adidas showing purchased I had not made, with a delivery address I do not recognise. I tried to cancel the transactions with Amex but they were unable to do so as the transaction was pending but they blocked my card and said I could dispute the charges once they had been authorised.…

Hi i am after some advice, i have a laptop which is 2 months out of warrenty, the mother board has failed, and they have said "After considering various factors, we have found that your product is beyond economical repair and so, pursuant to the Consumer Rights Act 2015, we are happy to offer you a partial refund of…

Not the first time this has happened to me. Basically bought items around Christmas for presents, was a delay and so by time they arrived I had bought other items, and another order arrived damaged. Sent them back together, but not until mid Jan as was busy due to stress of Christmas and New Year, items seemed to go…

Hi All. First time poster, so please bear with me. I recently had a mobile DPF cleaning service come out to my house to clean my DPF filter. The technician confirmed there were no prior fault codes on the vehicle other than the expected DPF filter fault codes you would normally see. During the clean, the car had a massive…

Hi, I booked a holiday cottage in Devon for 4 nights in July/August at a cost of £1000. It’s a cottage with a pool which was important to us when choosing a property. I emailed the holiday let company before booking checking the dates and a couple of other things, and received a prompt reply stating the dates were fine…