-
Refund fromDebenhams
Returned goods within timeframe and my Debenhams account shows items returned, processed and refunded. There has been NO refund and it has been over 3 weeks. No customer service contact received despite emails and WhatsApp messaging - can someone help get my £295.00 back
-
Inpost/Footasylum return
I recently used an inpost locker to rtn 3 pairs of trainers. Footasylum have returned an asos jumper to me which they say they received instead of the trainers. This was returned to me in the packaging that I packed the trainers in. I post say they have cctv that shows me adding a large parcel to the top locker and have…
-
Sharps unable to repair faulty wardrobe still under warranty. What redress should I get?
I have a Sharps fitted wardrobe which was purchased a bit over seven years ago and is still under warranty. There have been a few faults with the wardrobe in the past, all of which have been fixed. However, a few months ago, one of the doors developed a "bubble" (i.e. the glue behind the foil started to fail so it has this…
-
Returning custom Ray-Bans
Hi I used the Ray-Ban website to create some sunglasses for my wifes birthday present. I've got a bad feeling she won't like them though. Am I allowed to return them with 14 days, or because they're custom and they've our kids names etched onto the arms behind the ear, will that mean I can't. Thanks Richard
-
Cash Converters Refund Battle
I recently purchased via the Cash Conveters online store, a new and unopened iPhone 16 Pro Max - Titanium Black ...which was shipped from the Grays store. On arrival and opening it, I quickly realised that it would be a fingerprint magnet, and the same day, notified the store of my intentions to send it back for a refund.…
-
Football shirt refund
Hi Just a quick question regarding a dispute I have with an online retailer, UKSoccershop.com. The crux of the matter is a bought a football shirt from these guys that was pre-printed - I did not request any printing nor did I personalise it. The shirt was far too small and wanted to exchange it for a larger size. They…
-
Gym group closure
Hi all, I have a Gym group membership at Glasgow south, which has closed for 11 days. I was told I could use any of three other gyms for that time, none of which are within a practical distance for someone with no car. I reached out to them about having my membership extended for the days I won’t be at the gym and was told…
-
Faulty iPhone, 18 months old
Hello, I bought an iPhone 15 Pro Max in December 2023 and all was well until recently it got 2 thick white lines down the left side of the screen, then shortly after started going black for various amounts of time. I took it to the Apple Store, they investigated the phone and wrote a report saying no visible damage and no…
-
Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
-
Samsung Dishwasher Seal Failure After 3 Years
Subject: Samsung Dishwasher Seal Failure After 3 Years – £190 Repair for Design Flaw? Advice Needed Hi all, Looking for some advice before escalating a complaint further. I bought a Samsung DW60M6070IB/EU dishwasher directly from Samsung on 10 June 2022. On 1 June 2025, just shy of 3 years later, the bottom inner door seal…
-
Samsung Decling Warranty on a Laptop with very small Dent on
Hi, I Purchased a Samsung Laptop in september 2024 and it was working fine till 1 month back, all of a sudden it started randomly rebooting so I sent it to Samsung for repair under Warranty. The laptop has a Very Minor dent on the back of the lid and Samsung Repairs are saying that is the cause of the laptop random reboots…
-
Historic debt?
my mother (retired) has had a couple of letters from the council about her rent, stating she needs to be 1 week in front with th rent payments, she gets her rent paid upto date by benefits as she is on a pension, this was made a problem apparently march time last year when the council implemented a new computer system…
-
Tickets that came with a "free gift"
We've just returned from a holiday to Florida, and we bought park tickets from a company who offered "free" magic bands (the little watch gizmos that automatically capture your photos on the rides.) We paid more for the tickets for the magic bands (other retailers were cheaper,) because we wanted those photos. We collected…
-
Delivery damage AIT Home Delivery
Hi all, hoping for some advice please! Had a new Samsung fridge delivered in January by AIT Home Delivery. During delivery the delivery crew managed to damage our property by gouging a big scar in our original pine floorboards. We logged this during delivery on the crew’s palm devices, but the (very rude!) crew snatched…
-
Exchanging a pergola
Hi All I'm pretty sure I have no rights, but wanted to check. I purchased a pergola, an expensive one... the slats on the roof piviot so you can close it down, or pivot to let light in. The probelm is, that the slats run horizontally, so even if you pivot them, they don't let in a lot of light and block about 50% of light…
-
Limo hire covered under consumer rights act?
Wondering if someone can help me understand the above. I've read the Martin Lewis guide to consumer rights, and noted that under what is NOT covered it includes accommodation/vehicles etc hired for a set time frame. Does this mean that hiring a party bus from a limo company for an hour is not covered? And if so, any advice…
-
Argos Order
Hi all. I ordered £250 item recently from Argos. Tracking says delivered but I never received anything. Investigation was opened and it was basically said the following Good afternoon I am writing today regarding your recent Argos delivery I'm sorry to hear that you have reported your delivery did not reach you, I…
-
Royal Mail e mail.
Got an e mail from Royal Mail today. "Your parcel from SUCCESS WINNER TRADING LTD is on its way" I haven't ordered this anybody else got this......I smell a rat.....it's coming tomorrow morning.....10.30 - 12.30.
-
Buying from a Mail Dealership for Van
I've paid a deposit for a van I'm buying - I plan to pay the rest when I pick it up - or the day before. I was going to do a bank transfer rather than a card payment ( due to the amount ) but does it make any difference if I have to claim back the money at a later date if anything goes wrong and the dealership are…
-
Ryanair check-in fees / Small Claims Procedure
Hello, Last year I was unfairly charged by Ryanair with 55 euros of check-in fees at the airport while at least 10 hours before the flight I've been trying to check-in unsuccessfully both on the app and on the website. When we travel we don't have access to a desktop and a home PC. I arrived at the airport 4 hours before…
