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Hotel took 2 payments - different card
Hi, I'm hoping someone can help if possible. We stayed in a hotel in London - payment on arrival. Paid with one debit card Lloyds - the machine froze giving no receipt and nothing showing on the screen, the lady who was the manager said the payment didn't go through. They rebooted the machine and we paid on another debit…
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Samsung TV given up the Ghost
We purchased a Samsung TV just under 4 years ago @ a cost of £1100 from Currys, unfortunately the TV has gone wrong and is out of warranty with both Curry's and Samsung. Is there anything we can do as I would expect a TV to last more than 4 years? Can I do anything under the CRA?
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MyHeritage auto renewal ‘scam’
My account with this genealogy website has just been automatically renewed after 1 year with no prior notification of renewal date and amount. Last year I took out an initial subscription costing £77.86 but rarely used my account, yesterday I received an email telling me my subscription had been automatically renewed for…
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Replacement of ordered goods online before delivery
I'm aware via various posts on your forum that there seems to be a growing number of instances where expensive goods such as laptops or iphones are ordered online, but when they arrive and the package is opened inside is something cheap of similar weight, such as a bag of rice. As it is then impossible to return the…
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Cheapest 43” Samsung Frame?
Hi, we’re after a deal for a 43” Samsung Frame, previous deals have put it around the £420 mark, but it’s currently a rather eye-watering £699 - or at least that’s the cheapest I’ve been able to find. Thank you
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Am I entitled to a full refund on faulty goods?
On 2/9/25 my parents purchased an electric wheelchair with remote control. They reported the remote as faulty on 26/9/25. The company sent an engineer to inspect it on 29/9/25 and they confirmed the fault. My parents heard nothing more so contacted them again on 7/10/25 requesting a refund. The company said they would call…
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Currys have kept my faulty TV for over 2 weeks – still paying finance – what are my options?
Hi all, Looking for advice and next steps. I purchased a Philips 75” TV from Currys in April this year (£959 on finance). It developed a fault in August and Currys collected and repaired it (screen replaced). The exact same fault has now returned again. Currys collected the TV for re-assessment on 13 October. Since then, I…
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Android tablet failed within 18 months, battery issue. Can retailer insist on independent report?
Just under 18 months ago, I bought a Lenovo Android tablet. Yesterday it failed to boot up, and I have been unable to get it to accept any charge. My understanding is that the Consumer legislation requires a product to be "Fit for Purpose and last a reasonable length of time". I feel that 18 months is not a reasonable…
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Moved: credit hire car from insurance company
This discussion has been moved.
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Moved: Lack of response from GivEnergy
This discussion has been moved.
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Returned item is missing - help
I ordered a coat online from Bonmarche and paid using PayPal but with my credit card. Bonmarche return info. said I had to send it to their warehouse as a PayPal payment couldn’t be returned to their store. They supplied a link to arrange via EVRI. I did as they said and paid £2.99 to EVRI and placed in a locker. I have…
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Can an online retailer charge a 20% 'restocking fee'? and/or reject my return?
I'm returning an online purchase (a monitor arm) and the retailer says it will charge a 20% restocking fee. Is that legal? It also said that if the packaging has been opened it will reject the return and charge me for sending it back. It came in a plain brown box with just the brand name on the outside, no inner box. I…
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Sold a Cat A/B car - dealer will not refund
I purchased a Ford Galaxy Zetec TDCi Auto (EK63KZO) from a used car dealer in Kent. It was advertised as a Category S vehicle. After applying for the V5C, DVLA confirmed it is actually Category A/B—meaning it should have been scrapped and is not roadworthy. The seller refuses to refund me, despite this misrepresentation. I…
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Clear Business Telephone, Wifi and Credit Card Lack of Service - Don't know where to go!
My sister has a small barber's shop that just makes her enough. In July she had a salesman from Clear Business convince her to sign up to have her business telephone, wifi and credit card payments with them. She regretfully signed up for 36 months! At the beginning the service didn't work for a month and Clear Business…
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Horizon Parking for Premier Inn
It appears that Horizon Parking say I did not put in my car reg and will not confirm that on my two other stays at Premier Inn Quintrell Downs my reg has been validated. It appears that Premier Inn are not interested in their customers or willing to help as their esponse is to contact Horizon who say I have a fine to be…
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my 12 v tv
my 12v has stopped working for some reason , i bought it last june and only used it about 35 days over a year , i bought it from amazon , not sure what my rights are as it should last longer than what is has can only help with my rights kind regards joe
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doc martens and my consumer rights
i bought a pair of £170 docs. i have been really precious with them only wearing them indoors. I was planning to walk 3 miles home each day in the coming winter months but i have no faith in the quality of the boots to be able to confidently do so now Over the course of a day the polish wore through down to the bare…
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Section 75 labour costs
As a part of a Section 75 claim, can I also claim for the labour costs of installing the new car part or only for the car part purchase cost itself? Many thanks
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Gloss cupboards peeling - less than 4 years old
I moved into a new build property in 02/22 and the kitchen gloss cupboard doors and drawer fronts are beginning to peel away. I contacted the kitchen company regarding this problem, and they referred me to the builder, as the warranty is with them. However, they informed that the warranty period is only two years and that…
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Moved: Hasting Direct - Rejected Claim for Boundaries Overturned through FOS
This discussion has been moved.
