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Beko Washing Machine BM3WT3841W. Purchased 10/24
Hi I can't make this machine work properly. This is my latest email to Beko summarising my problems " I had hoped for a more considered response that addressed my particular problems rather than a general invitation to 'read the manual'. - Show me where in the handbook it prescribes MINIMUM loads. - Am I only supposed to…
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EO Mini Pro 2 Removal of support
Hi all On 25/5/2022 I had a brand new EO Mini Pro 2 car charger installed through Octopus Energy. This came with a three year warranty. Out of the blue, I received the following email from EO Charging: We’re getting in touch to let you know about some important updates regarding your EO Mini Pro 2, EO Smart Home app and…
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Returned three items, company claims I only returned one! £950 out of pocket!
I bought three items of clothing (coats) from an online store in England, received and decided I didn't like them (I'd always intended to return two of them anyway, I'd ordered 3 to compare as I wasn't sure which I wanted from viewing online and thought this would be better than doing potentially three separate…
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Question about import fees for a repair sent to Netherlands and then sent back to the UK?
Hi all, I sent an electronic device to the Netherlands for repair via courier. The reason for this is because the UK repairs warehouse for this manufacturer was out of action at time of sending. 2 weeks after the item was delivered back in the UK, I have been hit with a demand for import fees from the courier today. This…
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Paint not fit for purpose
Bought 2 cans of paints from a discount store and yes it was cheap, but the quality wasn't just poor it was unusable. (45 years decorating experience - never felt the need to return paint before.) Was told they do not accept returns as the product had been opened. For expediency, I returned the unopened can and paid extra…
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Is this Costco site fake?
https://larosa shop.com/ * Safe Payment All taxes are borne by Boohooman. Free worldwide delivery *
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Royal Mail - Item Retention
Before i start all this, i just want to say YES, i know i'm a silly silly individual but if anyone can help it would be appreciated. So, I sold a phone on Facebook Marketplace, surprise surprise turns out it was a complete and utter con. Sent the phone, provided tracking as requested etc etc etc no money obtained. Reported…
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Booked a 4 star hotel through booking.com which clearly isn't 4 star but can't get anything back
In April of this year I booked a hotel on booking.com for a stay in Belfast a few days ago. I set the filter to only show hotels and only 3, 4 or 5 star rated hotels. I booked a hotel that was listed as 4 star (and over £100 a night, so certainly what I consider a 4 star price range). However the hotel was exceptionally…
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Emma-Sleep UK Out of Warranty
Hi, In Nov 2022, we purchased 2 Emma-Sleep UK complete bed sets costing over £2000. In early February this year, one of the bed bases developed a fault. One of the hardboard panels on the top of the base dropped in the top corner, causing the mattress to slip into the dip, making sleeping uncomfortable. It was less than 2…
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How long should a sofa last
2 years ago I made an error of purchasing a recliner leather sofa from The Sofa Collection through the Daily Mail shop online. This so called leather is splitting and worn badly. I also had to call out the company to repair stitching on the arm which needed redoing. The company have confirmed that the warranty was only for…
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Financial Ombudsman Experience (Investigator and Ombudsman decisions)
Hi, I’m just wondering if anyone has had a similar experience and if so what the outcome was please? I’ve just learnt that the individual from the Financial Ombudsman who was dealing with my case was classed as an Investigator and as their decision has been challenged by the other party (an Insurance Company) they’ve had…
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Studio Retail - Not issuing refund
I placed an order in early November with Studio and paid in full. The item then got delayed so I cancelled it but they still attempted to deliver the item via Hermes. To cut a long story short, Hermes "lost" the parcel on the way back to Studio. Hermes admitted fault and told me to contact Studio for a full refund. Studio…
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AirBNB damage claim
Hi, I am hoping members on this forum can help me with this pickle I have with Airbnb. Background: I rented an Airbnb property and during our stay we had some insect infestation which we raised with the host. The host then contacted Airbnb who decided we will be refunded the price we paid for the hire (minus airbnb fees).…
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Should I be allowed a refund instead of a replacement item
I bought an expensive item online and when it arrived I opened the packaging and the box looked like it had been thrown around so I checked the item and it was damaged from when it was inside the box but there's also other damage that wasn't caused while it was in the box so I'm thinking I've been sent a returned item.…
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ARGOS faulty item refund
I am having considerable difficulty with ARGOS. In May 2024 I bought a turntable and a pair of speakers from Argos. I paid using my debit card and Nectar points. In July 2025 the turntable developed a fault. It was still under warranty. *Eventually* Argos agreed it was their responsibility to replace the turntable after I…
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Poa
I applied for poa through a company they sent me the paper work I have since changed my mind it cost £500 and they said I cannot have my money back is this correct
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Mum scammed by TechSage
My elderly father clicked something he shouldn't and the PC screen ended up covered with pop ups, one of them saying to call a phone number to put it right. My mum called this company (TechSage) who put it right and told her a whole pile of nonsense about a trojan virus in "her" Internet. She paid them £289 using an MBNA…
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Plumber caused damage and small claims court
Hi all I’ve had some laminate flooring ruined from a water leak after some plumbing work. The plumber initially denied responsibility, but after I’d mentioned the small claims court and showed him a quote to repair the damage - he wanted to replace the floor himself. I rejected this offer outright as he isn’t a…
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I need to solicitor to serve a LBA ( Letter Before Action )
Hello quick advise I have used AI to draft a Letter Before Action (And gotten tonnes of advice from citizens advice and which solicitors), based on consumer law, a myriad of evidence and SAR (Subject Access request) Files, so its a hands down win. I dont want to go into details, but politely seeking advice. As I want a…
