LeasePlan/Ayvens admitted “persistent issues” – unsafe VW ID.4, 6 videos, still trapped...

xilverhawk

Hi all,  

Looking for advice and shared experience. After 3 years and £14k+, LeasePlan (now Ayvens) finally admitted in writing that my VW ID.4 has “persistent issues.” Their remedy? A 10% discount – while I keep paying £391.76/month for a car that’s unsafe.  

Evidence bundle:  

- 6 videos: 5 showing daily Android Auto failures, plus one catastrophic head‑unit blackout (lost speedometer while driving, Jan 2024).  

- Written admission Oct 2025: “persistent issues with the vehicle.”  

- Service records showing repeated resets/part swaps, never resolution.  

The litany since 2022:  

- Infotainment instability culminating in blackout  

- ACC/safety systems: phantom braking, false collision warnings, emergency braking when reversing  

- Windows malfunction (“Why do the windows go mental, Dad?”)  

- Android Auto: daily roulette across multiple failure modes  

(There’s more – TSR misreads, reversing sensors triggering on bushes – but you get the picture)  

Timeline of denials/admissions:  

- Sept 2023: CRA #1 rejected (“just reversing camera”)  

- Feb 2024: CRA #2 rejected again despite video evidence, £4,701 termination fee quoted  

- Oct 2025: Complaint finally upheld and Ayvens admits persistent issues.....
.....
offers 10% goodwill only  🤔

Impact:  

- Unsafe to drive (speedometer blackout, phantom braking)  

- Family disruption (school runs, courtesy car swaps, anxiety for kids)  

- Financial trap: hidden 50% termination formula only revealed after admission  

What I’ve done:  

- Trustpilot reviews 🟡⚫⚫⚫⚫ https://uk.trustpilot.com/reviews/6910fe4868df6fa1d1b9f80b

- Complaint escalated to Financial Ombudsman Service  👍🏾

- Complained to BVRLA ... Guess what, they backed their member 🙃

Questions for MSE community:  

1. Has anyone forced fair resolution using video evidence of safety‑critical faults?  

2. Does “continued use under protest” protect rights when the car is essential?  

3. What practical pressure works while Ombudsman processes drag on?  

I'd suggest Ayvens are banking on delay while I keep paying full price for admitted faults. Any advice from those who’ve fought similar battles would be hugely appreciated.  

Thanks,  

Xilverhawk