-
Plumber
When I booked local plumber - a long established firm, not a bloke with a mobile - to make my loo flush again I made it clear [in writing] that I wanted a cheap replacement syphon and had no need for anything fancy, and also that I was an OAP. When they did the job the plumber came with a fancy compete kit; syphon, inlet…
-
Argos never delivered, can't request refund
Hi, It's been a week since I placed an order for next day delivery (£450 small item - TV). Item never arrived, no delivery attempts made, tracking details still say in transit (tracking was working next day and I could track the driver until I was next delivery on GPS when it suddenly reset back to "in transit" and it's…
-
Google pixel phone keeps resetting
Hi all My husband told me tonight that his google pixel 9 pro keeps resetting snd that this is the third time he has had to factory reset his phone. He is under contract with ID mobile and has had it less than a year. Would he be able to swap to another phone because of the constant issues. Thank you
-
Online refund
I bought a Mother of the Bride dress in June. I contacted the Boutique and followed their instructionsto return. They received it on1st July. I have been in constant contact with them as I still haven't received my refund. They keep saying in processing. I don't know what my next move is please help as its an expensive…
-
Faulty car, failed repairs and a refusal of a refund
I have bought a used car in April, and within 15-20 mins I noticed two faults. Communicated these with the dealership, they said book the car in a garage for inspection and they will get it sorted. The garage confirmed all faults (5 total, including one engine related which would require new engine or an engine rebuild).…
-
Car on PCP, Salvage history
Hi all, Thank you for stopping by my post. I got a used audi on PCP 2 years 9 months ago from a franchise dealership. I wanted to return the car so last year I inquired my options from the finance company and for a better valuation they suggested that online car platforms can be used. Two days ago, I uploaded the vehicle…
-
BT Broadband+Landline cheaper than Landline although Broadband not available at location
Dear forumites, We live in a very remote location in Wales. No mobile reception in our village. BT has sold us Landline&Broadband with a very basic speed - we are on an ancient copper line -, this package is cheaper than a landline only contract. (This contract included the purchase of fancy modern phones of which many…
-
Debenhams Refund timeframe
Hello, I purchased an item online from Debenhams, and returned it for a refund. They received the goods 14 days ago but I still do not have a refund. After researching am I right in thinking that the Consumer Contract Regulation says that they have to refund me within 14 days of them receiving the goods or having proof…
-
George @ Asda sandals recall
Hi there, I am wondering if anyone can advise or point me in the right direction. I purchased some sandals from George @ Asda online. The quality wasn’t great and they made my feet itch but they was cheap and pretty for a holiday trip over the summer. I didn’t think anymore of it until I recieved an email form Asda stating…
-
cheaplocksmiths.net a scam
so , locked my car keys in my boot like a fool. Panicked a bit so called a locksmith, claimed to be local , the website had a pic of the town, the guy on the phone asked where I was and said he knew it well when I said where I was, took my reg Said they would be 20 mins max, 20 mins passed, noticed i had a text from 'Tom'…
-
Trading standards advice for roof not fit for purpose
A couple of months ago I had a quote of 1200 pounds for my decking and a small lean to roof above it. I'm happy with the decking but the roof, even after him coming to fix it twice, is still leaking all over the place. He has refused to redo the roof and I don't think he will give me any money back, he has only offered to…
-
Business Paid the CCJ by cheque. How long until I'm certain it's cleared
Hi everyone. My elderly mum has a conservatory fitted last October. It has a couple of problems. For months we rang, emailed, went to see them. Yes we'll fix it. They never did. In the end I told them fix it, or I'll get it fixed and take you to court to claim the cost. They waited until they were ordered to pay, then sent…
-
Retailer Disposed of Misdelivered Goods – What Are My Rights?
Summary: I returned items to two different retailers (Retailer A and Retailer B) on the same day using tracked Royal Mail returns (retailers each provided a qr return for their return). Due to a labelling error at the Post Office (I don't really know if this my fault or the person serving me), the parcels were swapped:…
-
How on earth can you get a refund from Debenhams?
I need to return 2 x unworn clothing items to Debenhams. They came from one of their suppliers and no returns paperwork was included in the delivery as it should have been. I mailed Debenhams customer services and they replied that, since my order was for cosmetics - IT WAS NOT! - it cannot be refunded. They have not…
-
Retailer not issuing replacement/refund
Hi all I'm hoping someone can advise, as this issue has been dragging on for two months with no sign of any resolution. I purchased a £250 pair of boots from a business on eBay on 17.04.25, which were delivered on 23.04.25. On 15.06.25, after having only been worn 5-6 times, for short walks on pavements, the upper came…
-
Car deposit refund
Hi, While on holiday I placed a deposit (on the 7th of August) for a car which I was interested in. Two days later once I'd returned home and had a look at a neighbours car which was the same I decided it wasn't suitable for my needs. I got in touch with the dealer and notified them and they are refusing to refund my £250.…
-
car dealer ignoring 30 day rule
My Son in law purchased a second hand car from a dealer for £1550 last Month. After two weeks he wasnt happy, a few strange noises so rang dealer to say he wanted to return the car and have purchase price refunded. Was told they don't do refunds a letter was sent requesting refund using a C.A.B template. Now 16 days later…
-
Retailer failing to collect incorrect goods
Hello Please could anyone let me know what the position is if a retailer delivers the wrong item (item is of no use to me) and then fails to provide a suitable method to collect the item from me despite several attempts (emails and phone calls) requesting a returns label or courier. I did receive the correct replacement…
-
Car finance misold
Hi everyone, I'm hoping to get some advice on a really frustrating car finance situation. I feel like I've been completely wronged by a dealership and I'm trying to understand where I stand. Here's a summary of what happened: October 2019: I took out a car finance deal for a vehicle from a dealership representing a major…
-
Advice Needed – French Click Order with Spoiled Perishables & Damaged Delivery
Hi everyone, I’m hoping someone here can offer advice. I recently placed an order with French Click that included perishable French food items for my son’s birthday — things like garlic sausage, merguez sausages, rillettes, and saucisson. He was really looking forward to it, as it’s a taste of home from his time in France…
