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International ecommerce rights issue
Hi, I'm hoping someone can help me understand what I can do to help myself. I purchased a rock tumbler from a company with the website directnine.uk on the 12th April 2025. I could see that it was a global company, but everything I could see implied that I was dealing with an operation in the UK. When I ordered the…
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FEDEX - Broken item
I sent back a new ceramic sink as it was the wrong size. The builder heard the delivery man drop it down the stairs on the way out, it arrived back to the supplier smashed to smithereens. The supplier contacted me two days after they received it with images, saying that the problems was with the courier company (which I…
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Moved: Ebay Postage Confusion
This discussion has been moved.
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FEDEX IMPORT DUTY Invoice
Hi all, I hope you can help me understand. I was sent some warranty parts free by an audio equipment company in Germany. It was very difficult to source in UK and due to this, they decided to send them free directly. The information shows the customs value as 22 euros on their paperwork and states they are a free of charge…
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Lost contract
If the company you work for loses your contract with your name and address on it , is it considered a breach of data protection ?
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PCP on Faulty Car !
Hi, I'm wanting to find out my rights as a consumer when it comes to a car I have on PCP that has spent nearly 3 months in and out of the manufacturers garage with an intermittent fault. I own a Honda and have PCP through Honda Finance. In March my car wouldn't start and presented every error message possible and following…
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Wetroom tiles grouting
I had a bathroom wetroom tiled by a person. 3 weeks ago. He finished the job and I paid him £1300 by bank transfer halifax bank. I have now noticed that in various places the person has filled in the tiles with silcone rather than grout. I am going to phone him to give me a explanation to why he filled with silcone and…
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Boiler Installers - Boxt etc
I had a quote from Boxt for a new boiler but then I received the following email: "I have spoken with my heat pump and boiler teams this morning. At this time, we would be unable to do an installation for you without confirmed nearby parking facilities as most engineers will not leave their vans somewhere they can not see…
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14 month old Hoover dishwasher has internal rust
January 2024- Dishwasher purchased from Mark's Electrical August 2024- it had a part replaced by the manufacturer due to poor cleaning (this improved things) March 2025- I noticed a patch of rust on the inside of the dishwasher. I initially contacted both Hoover and Mark's Electrical by email but received "not our…
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Tescos Marketplace Purchase not arrived.
Hi. I ordered a large bag of compost on Tesco Marketplace on May 2nd. The money was taken from my credit card immediately. They said it has been dispatched & would arrive by May 9th. It is now May 25th & no compost has arrived. Tesco have said to contact Storm Trading Group Ltd. but this seems impossible. I have complained…
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Faulty furniture
Hi can i have a bit of advice please I bought a sofa in june 2024 by December 2024 it was sinking springs were all loose the shop fixed the problem but its happened again technicians came out and said it the same issue springs are gone and infact it injured my shoulder i couldnt get out of the sofa it wasnt cheap near to…
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Who Is Responsible For Faulty Printer?
Hi, I'd really appreciate if anyone can get me out of this loop! I purchased a printer on Amazon and took out the 'Extra Protection' product care for two years. The printer has broken so I contacted them to ask for next steps. The informed me that as the printer was less than a year old it was still under warranty and I…
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Epson EcoTank ET-18100
Epson EcoTank ET-18100. I bought this printer on the 26th February 2024. It was pretty expensive and cost me £592.55. It is an ink tank printer so the running costs are lower and I thought I would save over the long term. It has now failed a couple of months outside of warranty and Epson are quoting me ~£360 to get it…
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Help with car rejection nightmare!
This is a long story but I will try and condense it down as much as possible. Late November 24 - Brand new lease car delivered Early December 24 - (13 days after receiving) Car Broke down, RAC called but on the way the car started again, advised to contact Vauxhall ASAP to check over - Called Vauxhall, told earliest they…
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Buying car refund
Hi all, I saw a car advertised in autotrader left a £500 deposit with the large garage group and plan to pick the car up a few days later because they wanted the funds cleared before I picked up I sent half the cost if the car and the rest to be paid after I actually see it and test drove it. We have since decided we wpuld…
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faulty flooring.
Hello All. I had a wooden floor laid in my new home in June 2024. Some of the "planks" are already begining to lift. I fear the whole floor may have to come up, which I am dreading. I know many carpet/flooring businesses use self-employed tradesmen to do their work. i intend to go to the business soon to raise the issue…
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Unknown name sent to my address
Recently, there have been numerous letters containing Sim Cards from Giff Gaff sent to my address. I have since contacted GiffGaff and copied them the unknown name on the address, that the person does not live here and informing them the names of the residents at the address. Just today I received another batch of letters…
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Missing cheque cashed by someone else
I requested a cheque from Ulster Bank to close a savings account, This was posted but never received by me. It was subsequently cashed by someone else. I can't get the money back from them and wondered if anyone knew what I can do next please
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iPad bought from Very using credit
Bought an iPad from Very 18 months ago. It has a fault which Apple have confirmed in writing that there is no sign of misuse and due to age of the product we should contact the retailer. They also verbally confirmed that if we bought it from them they would have replaced it for free. They have quoted a price to repair…
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London's finest return issue
Hi I hope you can help with an issue that is probably getting more and more common.I recently bought a hoodie from London's Finest – London's FinestI checked their website size chart and ordered a xxxl - the largest they do.A few weeks later it arrived and was far too small. I had it measured and it was a large. They had…
