Uber gift card via Amazon - used by someone else

medicy

Recently, Amazon had an offer for 10% off Uber gift cards. At the same time, Uber were offering 5% Uber credit rebates on train tickets, so I bought a £120 gift card as I had some travelling coming up (wife in hospital in London).

When I tried to redeem my gift card on Uber, I found out my Uber Money account was restricted so I wasn't able to. I contacted Uber support, and it took over three weeks of going back and forwards to get my account unlocked.

When I finally did get it unlocked, I went to redeem my gift card and the website said it had already redeeemed. I asked Uber Support and they said they were unable to provide details but it had been redeemed by someone with a name I'd never heard before.

My email is protected by a password I don't use anywhere else and doesn't appear to have been compromised in any way. My Amazon account has 2-factor authentication. The only place I shared my gift card number was (at their invitation) Uber Support. Given how long it took my account verification to get resolved, I can only assume someone at Uber Support copied down the gift card number and used/sold it.

Uber say they can't take responsibility for lost/stolen gift cards. Amazon say I need to contact Uber for this to be resolved. 

Do I have any recourse here, or have I lost all this money?

Aylesbury_Duck

Your consumer rights are with Amazon if that's who you bought it from.  Was it from Amazon themselves, or a marketplace seller?

medicy

Aylesbury_Duck said:

Your consumer rights are with Amazon if that's who you bought it from.  Was it from Amazon themselves, or a marketplace seller?

It was from Amazon themselves

elsien

Is Uber willing/able to say when the gift card was used because if it was after Amazon delivered it to you, I can’t see that that’s Amazon’s problem anymore. 

born_again

medicy said:

Recently, Amazon had an offer for 10% off Uber gift cards. At the same time, Uber were offering 5% Uber credit rebates on train tickets, so I bought a £120 gift card as I had some travelling coming up (wife in hospital in London).

When I tried to redeem my gift card on Uber, I found out my Uber Money account was restricted so I wasn't able to. I contacted Uber support, and it took over three weeks of going back and forwards to get my account unlocked.

When I finally did get it unlocked, I went to redeem my gift card and the website said it had already redeeemed. I asked Uber Support and they said they were unable to provide details but it had been redeemed by someone with a name I'd never heard before.

My email is protected by a password I don't use anywhere else and doesn't appear to have been compromised in any way. My Amazon account has 2-factor authentication. The only place I shared my gift card number was (at their invitation) Uber Support. Given how long it took my account verification to get resolved, I can only assume someone at Uber Support copied down the gift card number and used/sold it.

Uber say they can't take responsibility for lost/stolen gift cards. Amazon say I need to contact Uber for this to be resolved. 

Do I have any recourse here, or have I lost all this money?

Are you sure that you UBER acc had not been hacked, hence block (pretty common) & the gift card was OK, just spent by a 3rd party?