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Karen Millen returns nightmare

I am having huge problems with Karen Millen regarding a returned dress.
I followed return instructions and can prove it was delivered back to them weeks ago.
Still no refund and despite trying to contact them daily via email, WhatsApp and contact form, i just get the automated response, "Your refund is being processed. thank you for your patience."
It seems this is a regular issue for Karen Millen customers.  Would love any advice on how to move forward.

Comments

  • Ergates
    Ergates Posts: 3,255 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I am having huge problems with Karen Millen regarding a returned dress.
    I followed return instructions and can prove it was delivered back to them weeks ago.
    Still no refund and despite trying to contact them daily via email, WhatsApp and contact form, i just get the automated response, "Your refund is being processed. thank you for your patience."
    It seems this is a regular issue for Karen Millen customers.  Would love any advice on how to move forward.
    Who arranged for the return?  (as in who paid the courier)
    How did you pay for the item?
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