Kumio Ice machine purchased from Amazon

Markdavid1962

I purchased a Kumio ice machine in April 2024 via Amazon, it has a 2 year warranty. It has just stopped working I have  followed the procedure set out by Amazon, however Amazon say I need to contact Kumio directly and Amazon have sent me a link (which does not work). I have emailed Kumio support (email taken from instruction book) but no response yet

I have requested a Product Support call from Amazon which is arranged for tomorrow, as I need to know what to do next. The Ice machine cost £75 in 2024

MattMattMattUK

Markdavid1962 said:

I purchased a Kumio ice machine in April 2024 via Amazon, it has a 2 year warranty. It has just stopped working I have  followed the procedure set out by Amazon, however Amazon say I need to contact Kumio directly and Amazon have sent me a link (which does not work). I have emailed Kumio support (email taken from instruction book) but no response yet

I have requested a Product Support call from Amazon which is arranged for tomorrow, as I need to know what to do next. The Ice machine cost £75 in 2024

The warranty is from the manufacturer, you have consumer rights with Amazon (provided it was a personal purchase). 

When did you email Kumio?

born_again

As the device is over 6 months old. You need a 3rd party report if you are hoping that Amazon are going to do anything.
So you are looking at a warranty claim (if covered)

Markdavid1962

Yes personal purchase from Amazon, so should be under warranty which is stated in user guide (2 year warranty)

emailed Kumio yesterday, hoping for a response before call with Amazon tomorrow, as I dont have an address to send the ice machine to Kumio until they hopefully reply.

MattMattMattUK

Markdavid1962 said:

Yes personal purchase from Amazon, so should be under warranty which is stated in user guide (2 year warranty)

emailed Kumio yesterday, hoping for a response before call with Amazon tomorrow, as I dont have an address to send the ice machine to Kumio until they hopefully reply.

I think you are overreacting here, you sent an email yesterday and have not heard back and are not trying to escalate with Amazon, that feels very premature to me.