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Xiaomi possibly refusing refund - Section 75 or Chargeback?
I purchased a new (£300) smartphone for my missus in May (15th) on my Credit Card (Mastercard) and after an OTA update last week - the sim card slots in the phone stopped working - i.e. no cell signal at all. I've tried everything I feasibly could, even before getting in touch with customer services, which is; Restarting…
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Dodgy gift cards
Hi all, I was given two digital reward codes, which I converted into prepaid virtual Mastercards (branded and marketed as flexible options). What I found instead was a system that seems almost designed to frustrate use: * The cards don’t support 3D Secure, so they’re rejected by most decent online retailers * You can’t…
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Checkatrade 12 month warranty not valid
Having experienced a Checkatrade cowboy builder, they tell me that their 12 month warranty is only valid if the customer posts a review with a 2 week period of the work being completed. This can't be right surely? In my case the builder's repointing started to disintegrate after a few months, and now almost a year later…
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Does it sound likely or unlikely that we’ll win our Section 75 claim against an airline?
Back in March, myself, partner and our toddler were due to go abroad with a reputable, well known airline/holiday provider. At no fault of the airline to begin with, we’d ended up getting to the airport later than planned due to a sudden accident closing the motorway down whilst on route and arrived at the check-in desk…
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Garages won't do warranty repairs
Hi, can anyone advise? I recently purchased a used car and its been a nightmare! Management light and instruction to have repaired 3 times now. Dealership instruction is to go through warranty. However I have tried numerous garages and not one prepared to carry out the work once they realise they have to through warranty.…
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Claiming refund for item never received
On 13 May I ordered a clothing item from a small business. I paid with PayPal. They sent me the item in the wrong size and didn't answer emails for over a week. Finally they asked me to send it back with a free postage code, and they would send the right item. I sent it a few days later and they sent out another item. When…
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Mis-Delivery from B&Q
I have had an unsolicited/erroneous delivery from B&Q of a huge box containing a patio set. It was addressed to my son and labelled as the hottub he had previously ordered. I have tried for 2 days on the phone and spoken to a "manager" who now doesn't seem to exist to get them to collect it. It is a nightmare size and we…
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Ticketmaster refund
Hope some can advise. My daughter bought 3 leeds festival tickets but unfortunately for the wrong date. On Monday she chatted on line with them and has some evidence. They said to buy new tickets for correct date and then come back on chat for a refund. Surprise surprise they are refusing to refund wrong tickets. They say…
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BMW Motorcycle - Fit for purpose
Hi there. I purchased a brand new BMW R1250GSA on May 2023. Since then I have had a new engine, transmission, swinging arm, drive shaft, two replacement exhausts, throttle bodies, shuttle wheel, two rear shock absorbers, front shock absorber, steering damper. It’s currently been in the dealership since 5/6/25 waiting for…
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Car Purchase
So we bought a car from a dealer this week. The current MOT showed no advisories, but when I checked on line for it's previous record the following came up, (I'm concerned with the sub frame advisories because they can't just disappear). I plan to take the car to my trusted garage on Monday, for them to look underneath, if…
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Holiday cottage not as described
Hello, just after some advice on where we stand please We booked a UK holiday through holidaycottages.com, the property was described as a detached property with private parking. It's a typical newish build 4 bed house and the holiday listing showed pictures of the full house/drive and converted garage(outside pictures of…
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Warranty
Hello I purchased a bbq with a 5 year warranty. It’s been broken as much as it’s worked. Customer service did replace broken party’s at the start. Now they are refusing to engage with me. Does anyone know who I can contact to take the matter further? Thanks luke
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Meadfleet Area Management Company unfair late payment charges
I am in the process of selling my house and have been informed by my solicitor that I supposedly owe £2,000 in management fees and 'late payments'. When I bought the home the agreement was £96 a year of estate management fees to maintain the grass, flowerbeds etc. I have lived in the property for 9 years and haven't been…
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Auto-renewal for digital content: getting refunds
Hi there, Not sure which area of MSE this is best fitted in but...I am wondering if anyone has any knowledge in digital refund laws? I lost access to an email address so didn't see a notification email about a renewal for £100 (for a digital investment subscription - Invest Female) until it was taken out of my account. I…
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Tradesman Drove into House!
I wasn't sure where to put this, just after a bit of advice really. Had a tradesman come to home yesterday and they parked in the driveway, whist trying to get a large van in they hit the corner wall of the house with their plastic bumper. I haven't said anything about it as there is no damage (apart from left over plastic…
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MCOL for small amount of money
Hi, I want to raise a MCOL for £42.99 for a company not adhering to distance selling rights as per consumer act. I notice that there is a £35 fee. If I pay the fee and win, I presume I get the £35 back?
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Warranty issue
Hello I purchased a bbq with a 5 year warranty. It’s been broken as much as it’s worked. Customer service did replace broken party’s at the start. Now they are refusing to engage with me. Does anyone know who I can contact to take the matter further? Thanks (Removed by Forum Team)
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Dog attacked and owner isnt playing ball
Ok so last month May 11th to be exact another dog attacked my dog on a walk, walking past a garage and the other dog comes shooting out of the garage and goes for my dog, has his leg in his mouth, my dog is yelping as in pain, my dog got free in the end, the owner of the dog comes rushing out, checks my dog over, says…
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Failed Xbox after 18 months
My Xbox has failed after 18 months, it is completely dead and will not keep powered on. I have gone back to the retailer, and they have said there is nothing they can do as it is out of warranty (only had a 1 year warranty). I’ve quoted sale of good act, and they have said I need to prove it was faulty at point of sale.…
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Distance selling regulations and refunds on exchanged items.
I bought some jeans from a uk online retailer but they didn't fit. So I then sent them back to exchange them within 14 days for a different size. The second size arrived a week ago but they don't fit either and I now want to return those. The buyer has to pay postage both ways in all instances. The retailer is refusing to…
