-
Personal Fair Usage - EE 4G LTE Essentials Unlimited - Contract Issues
Quoted from: EE Pay Monthly Plan Terms and Price Guide. Effective from 10 April 2024 Unlimited Data Plans 50GB fair usage policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan.…
-
Love Holidays - Vast difference in estimated cost - Unsure what to do next.
Hello all, First post here, from what I can see this is the right place please forgive if not and either move/remove. Apoligies in advance for the sheer length of this too, I'm feeling pretty worn down and I think partially need to vent along with seeking some advice. I'm writing this while away and somewhat finding myself…
-
What are my rights?
Hey please help I purchased a £250 steam generator iron from Tefal. Just over a month later I noticed several faults. After lots of calls from me they collected my iron for a 10 day repair. However after 5 weeks I was still waiting for my iron. I called and was told they was waiting for a part. I said I want a manager to…
-
Boiler repair
Worcester came and fixed my combo boiler in august, flat fee of £380, all good but I haven’t used the heating since until turning it on this weekend, it doesn’t work though hot water has been fine, Worcester say this is outside the 30 day window post repair (only just) and I will have to pay the £380 flat fee again for…
-
Do i have any rights
My 89yo fil invited a well known kitchen refurb company salesman into his home, he foolishly ended up signing an agreement for what he though was a full kitchen replacement costing over £6000. No paper work what so ever was left him, zilch ! 3 weeks ltr a surveyor turns up to measure and gives the ok. All this time fil…
-
Return Parcel lost - have not received drop off confirmation. What next? :(
Hi there, we have returned a parcel last Wednesday to a retailer and have used the drop off lockers down the street. We have printed and fixed the label onto the box. Went to the locker, scanned the label, dropped the parcel off and even entered the email to the system on the screen. We thought all is good, but we quickly…
-
Emma Mattress return
Our Emma mattress was delivered in April and I have gone on the website to return it, as after going on holiday and sleeping much better, I realise the hip and back pains are due to the mattress. However, the online returns portal says that we are out of time and we need to phone them, even though we havent had it for 200…
-
Boots falling apart - am I being unreasonable?
Bought a pair of safety boots around 18 months ago, worn two days per week for a job that mainly involves being sat down. Certainly not on my feet all day in them or anything like that. Well known brand who I've previously had a pair of boots last years with much heavier use. Couple of weeks ago discover the soles are…
-
Fiat Issue
We have recently had issues with Fiat earlier this year we had a warranty repair needed on our Fiat 500x half a day job but ended up with the car off of the road for 5 months, lack of parts. It was returned serviced and fully valeted but we’d lost the love in the car, during this period we were given a hire car at Fiat…
-
John Lewis Refusing Apple Watch Repair within 2 Year Guarantee
Hi There, Any help on this would be greatly appreciated. I have an Apple Watch that I purchased from John Lewis that stopped working within the 2 year guarantee. I took it back to JL and they have stated that it will not be covered as the watch has some scratches and a dent. They have further stated that the repair cost…
-
M&S refuse to refund for goods that aren’t durable
Bought some trainers from M&S. Eight weeks later the thin vinyl covering on the top of the foot started peeling off. Took them back (to a different branch) and the assistant recoiled in horror, exclaiming”they’ve been worn!” (Of course they’ve been worn; thats their purpose! Even had I worn them continuously for the entire…
-
Boohoo - refund rejection
I have returned an item to Boohoo, I have proof of delivery etc. I have tried contacting them through text, email, Facebook and virtual assistant. They are now ignoring me. Does anyone know what I can do next please?
-
Amazon Banned Me Randomly For No Reason
Hello All - my first post, so please be kind ;) . I was hoping somebody might be able to offer some advice
about how to approach an issue I have with Amazon. Mid-afternoon on 31/12/23 I received an email from Amazon out of the blue stating that my account was linked to an account that they have previously
closed and as…
-
Decorator Damage
I've just had some decorating done in my house. Just before the decorator left and I was cleaning up I noticed a scratch on my tv screen and a small dent which when I switched the tv on was permanently white. I pointed this out to him and he was apologetic but I told him I'd be contacting my insurance company. After he'd…
-
Builder Gone Into Liquidation - Contacting Insurer?
Hoping someone can help. Had an extension built 3 years ago and builder had insurance in place covering the work. The roof is now leaking due to wrong tiles used so trying to pursue their insurance... However, we can't find who the insurer is as we've lost the paperwork and no way to contact the builders. Is this something…
-
Mountain Warehouse/Evri return problem
I ordered some clothing from Mountain Warehouse. One of the items was faulty so they sent me a link to arrange a return and I printed off the pre-paid returns label. There are no Evri drop-off points anywhere near me so I ticked the box for collection. I got an email confirmation and stayed home all day but Evri didn’t…
-
New Car Incorrect Spec on Collection - what now?
Hello, I'm in a need of some advice please. I went to collect a new car and the interior seat colour wasn't what I had wanted or asked for. I've already paid for the car prior to collection. The garage can source me a new factory built car with delivery in a couple of months. Whilst this would be inconvenient it is doable…
-
Hilary's Blinds (Buy now pay later) - Agreement cancelled by Hillary's
Hello, I ordered some Blinds to be installed in my new home from Hillary's, and my girlfriend applied and signed an agreement through Novuna as a buy no pay later agreement (9 months). 2 Months after installation of these blinds, her agreement was cancelled from Hillary's due to an error on their end, something to do with…
-
Prepaid service contract company to close 31st Oct 24
Anyone have experience of having paid a 3 year service plan only to have the company say they are closing their business at the end of October 24. They are saying they will transfer my contract to a new company that has no trading history. What if I don't want this? Its a 3 year plan, I had to pay by bank transfer when I…
-
Contract Expiry. Virgin Media.
I had Broadband with Virgin Media. My contract expired on 26th September and I paid my final bill (issued by Virgin) on 27th September. Unknown to me Virgin also require you to request a disconnection the service. I find that strange since the contract between us expired naturally and at that point all services should…