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Online purchase from Novaglo
Hi. I saw a general Ad for a menopausal ring which stated "The tiny ring ..." which I purchased for my daughter. It arrived yesterday, is huge and solid, also it was marked as a man's ring. I cannot find details for Novaglo and they have a Klantenservice Novaglo which responded saying that I can return it but have to pay…
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Used Car -Dealer Demanding More Money
Yesterday my wife collected a new (used) car. The dealership has phoned today to say she owes them £500 as they included a deposit contribution that we weren't entitled to. She signed the order form and paid the amount on it (which included the £500). They are now saying there is an invoice (which we haven't been given a…
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Amazon/ASDA breaches privacy on returns
On a recent trip to ASDA to return n Amazon item, it came as a shock to me that Amazon fully reveal to the staff what is in the package even if it may be fully sealed. Generally, this is not likely to be an issue for most, however, in my case it was a little embarrassing as I was returning french maid's outfit bought for a…
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MSE News: Martin Lewis challenges FCA boss: Why the poor interest rate on car finance redress?
If you're due a car-finance mis-selling payout under the financial regulator's mass redress scheme, you're set to get interest based on the base rate plus 1% – far less than what you could have got from savings. MoneySavingExpert.com founder Martin Lewis says this rate is "too low", and challenges the boss of the regulator…
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Local Council court summons on council tax paid in full.
Dear readers, I need some help please, I started having trouble with the council tax late in 2023, I paid the council tax as I always do on time in October 2023. In November 2023, the council told me they needed to issue me with a new council tax account number. They did this and I thought all was ok. I have paid in full…
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Car insurance claim - can someone help me understand please?
My dad was in a car accident in February. It was quickly decided by both insurance companies that it would be a 50/50 blame. My dad's car was written off and he quickly received the money to get a new one. Immediately after the accident, my dad just sat the driving seat in a state of shock. It was commented on at the time.…
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Debenhams - wrong delivery address unable to cancel order
I’ve just placed an order with Debenhams and I changed the delivery address to my current address. But when I clicked to finalise the purchase the page must’ve refreshed and defaulted back to my old address. To my horror the delivery address was showing the old address. I tried to contact Debenhams immediately to cancel or…
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Harassment and forceful sales practices
Has anyone else had issues with Homebox ignoring "do not contact" requests? I told them clearly via email and phone that I wasn't interested in their products and asked them to stop contacting me - yet they keep calling and emailing, even from the same person. The unsubscribe link in their emails doesn't work either. It's…
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H Samuel manufactures fault on engagement ring
Hi. So bought an engagement ring through h Samuel in 2023. Then got engaged in 2024. This ring was part of the enchanted Disney rings they do or did. While I had the ring I had insurance etc warranty until we finally got engaged and and a bit after until I stopped it eventually. But maybe at the beginning or so of 2025 my…
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PayPal Credit to make a purchase
I entered into a credit agreement with PalPay to purchase a 16" Laptop via eBay. However, what turned up was a small envelope filled with scrap paper, delivered to the wrong address! I immediately informed both eBay and PayPal, and their internal resolution process went into play. However, they found in the seller's favour…
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Kitchen installation gone wrong – Section 75 partial refund advice needed
Hi all, I’m after some advice to check I’m taking the right approach with a kitchen supplier/fitter. * The kitchen was supplied and fitted a few weeks ago (around £15k total) by a local kitchen supplier (they supplied and fitted). * I paid about 50% of the balance by credit card, so Section 75 should apply. * The…
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Buyur Limited, trading as UR
Hi Everyone, I hope someone can help. I have an old Apple iPhone 13, which I wanted to sell to one of these recycling companies. Normally, in the past, I've used Music Magpie and other trusted companies, and had no problems. This time, I came across a company called UR (company registration 7166414). They were offering a…
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Delivery Charges
Hi, purchased some flooring from a company with FREE DELIVERY, when it arrived it was of such poor quality I informed the company straight away I wanted to return it. I personally delivered it back to the company but the company have withheld £45 from my refund to cover delivery costs to me, even though I had free delivery…
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Building contractor problems
I’ve had a dispute with the builders as they have done a terrible job. Long story short, in April I refused to pay half of the final invoice ( circa £15k ) until the work was completed and the property was handed over to me. After massive delays, they eventually abandoned site and refused to come back, but now are…
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Olyndra London Online Order
Hi all wondering if anyone can help me with an issue I have. See I saw this online company on facebook selling some lovely looking jumpers so I ordered a couple in mid October. Delivery was delayed but they arrived a couple of weeks later at the end of October. I initially was quite happy with them however I had one of…
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Plumber broke my boiler
Hi all, looking for advice on my best course of action. I recently got a gas and heating engineer from a local gas safe registered company to service my 7 year old boiler. The boiler was in full working order prior to the visit and I have not had any issues with it. Whilst servicing it, he informed me that after turning…
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Stolen parcel
I recently had a parcel stolen from my doorstep. I provided CCTV evidence and explained that putting a parcel on my doorstep in plain sight is not delivering my parcel. Shein is refusing to give me a refund because the courier states it was delivered. What can I do and what are my rights?
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Toob installation- bodged. Can I claim compensation?
Toob recently installed internet at my house. The installation guy/ idiot, cut my aerial cable outside and again inside. The inside cable was fed under my hearth tiles to conceal the cable but he cut it so close to the tiles it couldn't be reinstated. I had to get an aerial specialist to reinstate the cable but he had to…
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Refund for online US purchase
I made an online purchase from a US company and regretted it within an hour. I contacted the company immediately and asked to cancel the goods. In less than a day from the time I placed the order they are offering me a refund of 35% of the purchase price. Surely this isn’t correct. I don’t believe the goods can have been…
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Klarna pay in 3 - NO PROTECTION
HI all, very new to this! I was scammed by a fake company advertising on Facebook for "too good to be true" prices, yes... I should have heeded my own brain's warning! However I thought well they are offering Klarna Pay in 3, must be ok as Klarna surely vet companies they provide such financial services to. Cut a long…
