Consumer rights

My fridge was bought part of a fitted kitchen puchase in Sep '24 The fridge was bought directly by the Kitchen Supplier from AO and delivered directly to me. Now, suddenly the fridge is not working (no light, no power but the electrics are fine to the fridge's supply cable) AO are telling me that this is a business…

First post so not really sure what I’m doing. We went into a local shop on 31st. March and bought two items, £1.50 plus £2.00, so a total of £3.50. It’s small shop that sells just about everything from a bath plug to a bag of sweets to a small tin of paint. They don’t scan items or give a receipt. My partner paid with his…

Please could someone help me? Has this happened to anyone else or can anyone provide advice? I bought an Apple Watch Ultra 3 from Currys. When I received it, th box was correct but upon set up it stated it was an Ultra 2. I then contacted Currys and informed them and they organised a return and replacement, which was…

Complained to ee several times in high street shop about samsung phone that makes my voice sound robotic and eventually cuts out completely. All my friends told me about this problem receiving calls from me,also I have problems connecting to the Internet. After many updates and fiddling with the sim card by the shop they…

I bought an Abode microwave from an Amazon seller in Jan 25. By Aug 25 the microwave stopped working (unknown issue) and by Oct 25 they had sent me a replacement. Then in late Jan 26 the microwave door button stopped working, so the door wouldn't open. I contacted the Amazon seller who said they wouldn't do anything as the…

I've given up so many times with retailers- why do they make it so hard to raise a warranty claim or refund. Is there no law for this?? Thieves

Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…

I am in a bit of a state. Over the last 2-3 years we've had a problem with rats which has got consistently worse. One got into my flat, gnawed a hole into my fridge and set up camp under my spare bed. Another appeared in my neighbour's loo while he was sitting on it. Last year we caught 5 in humane traps and took them a…

I've just bought a Samsung microwave from Amazon Resale. I know I have my distance selling rights and an Amazon guarantee but do I still have the 2 year Samsung guarantee? I see no mention on the Amazon site. MSE wrote an article about Amazon Resale recently that fails to discuss this - which is a bit of a glaring…

The background to this was originally in the Home/DIY section but I think this is now become a consumer rights issue and I could do with some advice. Last week I had a Worcester Bosch engineer out to perform a fixed price repair on my old boiler. Real value for money as he replaced a lot of main parts and gave it a full…

I bought a refurbished iPhone 15 from an eBay seller. It was advertised as in "Excellent" condition which was derscribed as having at least 85% battery life. The phone supplied had only 80% battery life. I would like to exchange it but the supplier no longer has any stock.I asked for a partial rebate but they offered me…

Hi Everyone, I am in need of advice please. Two months ago I bought a used car from an independent dealership via online, so a distant sale. One of the staff drove the car up and I completed the bank transfer upon delivery. I have yet to receive a receipt. Within days I was getting a persistent high temperature and reduced…

HI (sorry in advance for saga) In Feb26 I bought a 21 plate, 43K miles Nissan Qashqai from motorpoint thinking I was getting some reassurance from buying from big brand that claimed to do checks and have a quality guarantee . Found immediately fault with petrol cover which was replaced then soon after over 30 days had…

A word of caution: movies 'purchased' on Amazon Prime and downloaded to your device can only be watched by using their app. Of course, you can always purchase their tablet. IMHO, they do not make this sufficiently clear on their website, though I'm sure that it is likely conveniently hidden somewhere inside of the small…

I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…

Hi all I purchased a used Dyson airwrap for around £400 from eBay, from a seller that has 99.8% rating from almost a million items sold, so I assumed they were a reputable seller. I paid via PayPal which took payment from my credit card. The airwrap is one that connects to the MyDyson app, which it still does successfully,…

On 2nd April 2019 I paid Kettley’s, an independent furniture shop, a deposit for an electrically powered recliner chair, then paid in full on 22nd May, both with a credit card. Since the delivery – I think on the same day I have had 6 visits, 4 from Kettley’s, 2 from the manufacturer to try to stop a screeching sound from…

App/Online ordering platforms are profiting by charging customers a “service fee” If a business had internal improvements to make a better customer journey/visit while at their premises or website they don’t charge their customers a fee for using them, or if the roof leaks or something does not function as intended, the…

I bought this instore at Sainsburys Nissin Soba Protein Classic Instant Wok Style Noodles Pot 92g | Sainsbury's The reason I bought it was simple. It said in very large lettering on the front "Source of protein - 18g per pack". I reasonably took the "per pack" at face value and took it to mean "per pot". I would not have…

Morning all Wondered if anyone could assist please. Our daughter has a samsung phone that has started boot looping after an update in March. We've been speaking to Amazon for over a month, who have basically been stringing us along. They have been 'contacting the seller' 2 or 3 times (who looks to have done a runner) and…