-
Car Warranty problems
Hi This is my first time posting on a forum. September 2024 I bought a new second hand car (Honda Civic 2019 diesel) from a Dealership which I thought was quite reputable. All with this I bought warranty to be on the safe side. Its been quite a nightmare these past few months as its been in and out of he garage for a…
-
Dryer broken after 1.5 years, Currys says "not our problem, it's out of warranty"
My understanding after reading this is that stuff should last a "reasonable amount of time" even if the warranty period is shorter. I bought this Hotpoint dryer 1.5 years ago (warranty is 1 year) for £400 and it's leaking water. I want to get a repair or replacement from Currys. But on the phone I was just told the…
-
Goods arrive after 30 days
I bought items on eBay to fix my engine misfire. They hadn't arrived after 30 days and so eBay refunded me. The seller has lodged a money claim against me because the items did (eventually) turn up and perhaps when they saw the tracking they were angry. They say I have the goods and I must now pay for them and court fee…
-
Can I be Charged Delivery to Return Internet Item Within 14 Days?
Hi, I'm an idiot that bought a car battery online. It arrived in worse condition than the 4 year old one I was replacing. The company have said they will collect it and charge me for the delivery if they determine there's nothing wrong with it. So of course they will determine there's nothing wrong with it. Also, they…
-
LookFantastic - Delivery offer rescinded if using a gift card
Hi all, Slightly frustrated by the service from LookFantastic regarding two orders. I often receive gift cards for the company from family for birthdays, Christmas etc so I can choose my own treats. LookFantastic have a 'free delivery for orders over £25' offer on their website. Each time I have made an order of at least…
-
£7,500 out of pocket thanks to Hatfields Pickering – are they hiding behind the law?
Hi, I’m posting here to get some advice (and
maybe warn others) about an appalling experience I’ve had with Hatfield's
Pickering (Land Rover). In July 2024, I bought a “hand-picked” Range
Rover Sport from them for £26,900 — part-exchanging my Velar and adding £6,500
cash. Within weeks, the Sport developed major, dangerous…
-
Van Timing Chain failure less than 114k miles from new
I'm looking for advice and confirmation that I'm on the right track. I am a self employed sameday courier. In November/December 2021 I bought a new Vauxhall Combo. It was pre registered, so I am technically the second owner, but I recieved it as new with delivery mileage only. (I'm worried about whether this technically…
-
Looking for a little advice of where we stand ......
Afternoon all, Daughter ordered and bought herringbone engineered floor from one of the big flooring showrooms, didn't know what she wanted other than it had to herringbone and it had to be wood. After she chose the one she liked salesman informed her how much she needed , how much underlay etc and so the purchase was…
-
Cancellation Acknowledgement.
Hey all. So I'm completely at a loss here and I'm hoping someone can help me 🙏. In the early hours of Saturday 28th March I made the fatal mistake of ordering a sofa on line. It wasn't until late Saturday evening that it dawned on me that I hadn't checked out any reviews for this * company* something that I've always done.…
-
Cola recall
I drunk some of a can November 30th dated mine started 329 but they recalled this date so worried I drunk some. Recall number was 0008912462 and The affected cans carry production codes from 328 GE to 338 GE on their base.…
-
Returning new laptop via eBay
Hi all. I bought a new laptop from a business seller on eBay. However, it's not quite what I wanted, as it's too big for me and the speakers don't sound good. As far as I understand, under the Consumer Contracts Regulations 2013, I’m entitled to a full refund (minus any fair deduction for use) within 14 days of receiving…
-
Brand New Mercedes Breaks Down after 3 Hours
Purchased a brand new Mercedes GLA 250e from a Mercedes dealership on a 0% finance PCP deal with only 1 mile on the clock. Long story short, the car broke down in under 3 hours after 118 miles on the way home and had to be recovered. It is being repaired. What are my rights? I owned the car less than 3 hours. Mercedes…
-
Builder Money Claim
I have made a money claim against a builder for the deposit I paid to him. He didn’t show up on the day agreed and when I followed up he told me there would be a 7wk delay. I told him the job needed completing before that time and so I’d need to find someone else and requested my deposit be returned but he hasn’t returned…
-
O2 Breach of Contract - increase well in addition to RPI + 3.9%
Hi MSE, I signed up to an £8pm SIMO contract. My terms clearly state: "Your airtime tariff will be increased in April in line with the latest RPI rate of inflation announced in the preceding Feb plus 3.9%. If RPI is negative, we'll only apply the 3.9%." My bill has gone up by £1.80. However RPI was only 3.7%. Add on their…
-
Amazon: 'We no longer expect it to be delivered'
Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day. Digging into the message revealed it had been 'damaged in transit' They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched. But after those two days, I get the…
-
Ps5 faulty who is responsible
I’ve bought my son a ps5 for Xmas on very. It’s currently got a 3 beeps fault fault and have researched all methods for the problem it’s still not working. It’s still in the 12 month warranty but do I get in touch with very or PlayStation?
-
help with a change of mind return
Could I please have some help with a (change of mind) return of an online purchase please? I have not contacted them as yet to organise this as having looked at their returns policy, I am not sure it conforms to the legislation… Ordered a sale item (pair of trainers) from https://www.80scasualclassics.co.uk/ on 18th March.…
-
Solar installation problems
My solar system was installed in November 2022 and since then, having had different problems, I'm now on my second inverter. As my original supplier went into liquidation in August 2024, the manufacture (Growatt), informed me that I had to find an installer to replace the inverter; they don't do installations. They sent…
-
Amazon Demand a Police Report - Police won't issue one?????
I am totally exasperated with Online Shopping / Couriers. After recently receiving an item from Currys only to find the item had been swapped inside the box with a cheaper one, I decided to buy the item from Amazon. In fact, we went for a more expensive model. So I ordered a Webcam, Tripod & Remote from Amazon. The Webcam…
-
LG warranty issues
Washing machine 16 months since purchase and still under warranty. Faulty has occurred and unusable. Seller, John Lewis, say not liable and should contact manufacturer. Did so end of December and told engineer from their easier contractor Pacifica booked for 9th January. failed to turn up. LG told me to contact Pacifica.…
