-
Whats a reasonable time to claim faulty goods out of warranty?
Hello, in Dec 2001 i spent about 1,700 on a new tv, purchased on credit card. A few days ago (early may 2025, so in region of 3.5 yrs later) it went audibly pop when i turned it on and i get no power to it. Nothing i did! Its out of the 1 year warranty, and im being asked to pay 200 plus to have someone fix it, including a…
-
Ticketmaster resale
Hi all I was wondering if anyone else had an issue with Ticketmaster resale, particularly with the tickets your are selling not showing on their site and what recourse could have. Background - I have tickets to a gig in June that can no longer go to, they are for the golden circle which is sold out on Ticketmaster site so…
-
Clarification of CRA and S75 rights.
Hi all. Currently in the middle of a bit of a nightmarish situation relating to an exploding induction cooker, and wanting to get an idea of a) whether I'm right in feeling that the retailer's solution is derisory, and b) whether anyone has any inclination as to how the S75 process would be likely to shake out. Crux and…
-
Faulty Laptop
I purchased a second hand laptop from Backmarket at the start of January, and had to send it back for repair around February or March due to short battery life. The company gave me a new charger and fixed the issue, and sent it back and it has been fine until last week when it stopped turning on. I put in a complaint,…
-
Wedding dress help urgently needed
My daughter bought a wedding dress from Grace Loves Lace in London spring '24 which was delivered August '24 for her wedding this July. The shop assistant measured her, recorded this and advised her to order an XS. At no time we're her measurements or the different sizes discussed. On receipt she tried the dress on but…
-
Is there a refund timescale defined by law?
We have sent back the item that arrived damaged back to the seller. It is now a month and still no refund. Is there a time limit for processing the refunds that they have to obey by law?
-
Quick questions on Consumer Rights
Hi, If you have a query that you think will only need a quick yes or no answer then feel free to ask it here. Otherwise you are very welcome to start a new thread. Whatever you decide... good luck :)
-
Ticketmaster refund
I bought collectors tickets for Clubland which did not arrive for the event (and still have not arrived) 3 days after the event. Ticketmaster first of all gave me all the automatic replies about cant refund as event was not cancelled, and then said its the venues fault not them. Venue says its ticket agent faults.…
-
Dispute with a garage
My car broke down miles away from home on a Sunday and was towed to a non AA garage by the AA. The garage was closed so the car was left there but I had to return home. They did not answer their phone when I rang first thing the next day. I could not phone them the day after but had one missed call from them with no…
-
Returning faulty goods to China
Hello Everyone. I bought an item of clothing online. At the time of purchase I didn't read the returns policy properly; my fault, I know. The company has accepted that the cardigan has the buttons on the wrong side so could not be worn by a woman, my reason for returning it. I asked for a full refund of £39.99; they say I…
-
EE Samsung faulty handset
I have been a customer of EE for approximately 28 years. About 5/6 weeks ago I upgraded to a new Samsung phone. The handset is very unpredictable - the signal strength is ok but occasionally (very occasionally) I cannot make or receive calls. I took the phone to an EE store yesterday to fix the problem. I was in the store…
-
Complete Savings "Legal but crafty"
Hi All, I recently checked over a bank statement and noticed a £15 deduction from a company called WLY*CompleteSavings. On further inspection I realised this transaction had been deducted from my account since 2016! Now, you may think I'm silly, don't worry, you need not as I felt stupid enough. The truth is, I rarely…
-
Warranty return to company in administration
I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas? Thanks in advance
-
Solar panels, rented roof space, roof repairs… help and advice needed please
Ten years ago I allowed a company to install solar panels on my roof in a 25 year long contract. I would never own these but I would benefit from the electricity and excess would go go to the grid. My roof was in sound condition and the solar installed. Now my roof is in a terrible state, I believe because of pigeons…
-
Multiple damaged panels received from shed supplier
I ordered a shed back in February. I was told it would be between 7-8 weeks for delivery which it was. When it arrive there were 4 damaged panels. They told me they would get them replaced and 2 weeks later I received the new 4 panels. Out of the new 4 panels 1 of these was damaged. They have said they will replace these…
-
Samsung - Advice for warranty claim
Hi All, Unfortunately had my Samsung tumble dryer pack up last week, it's stopped working and doesn't seem to be giving any error messages. Been all over youtube and tried all the trouble shooting i could but i have got no where. My wife bought this dryer exactly 3 and a half years ago from currys and it was advertised as…
-
£600 Robot Vaccum failed after 12months and 2 weeks - seller refuses to repair/replace
Hola! As per the title really. I bought an expensive Robot Vacuum cleaner when I moved into my house last April. Didn't even set it up for a couple of weeks due to the mayhem of moving and last week it developed a fault. I contacted the manufacturer (I bought direct from Eufy on their website) who messed me about with…
-
Radio Times Subscription 250% increase
I've just had an email stating that my Radio Times subscription is increasing from £52 every 6 months to £128.70 because the current price is unsustainable. They try to soften the blow by saying this is a saving of 11% on the current face value. None of this surprises me BUT if I go to the website where I took my…
-
Do I have a claim against Bissell ?
I bought a Stainpro machine in May 2019. It was lightly used, we have wood floors with one large rug and two carpeted bedrooms. It stopped working in December 2022 and after much to and fro, Bissell accepted it for repair under the five-year warranty. They couldn't repair it so sent a new Revolution ProHeat 2 in early…
-
a website business has the contact address as my home address
Hello An online business has used my home address as their main contact address. They have registered the address also on companies house where I managed to get that removed, that was a month ago and now a website has appeared. The whole website looks as if it was ai created with lots of false information like a high score…
