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Complete Savings "Legal but crafty"
Hi All, I recently checked over a bank statement and noticed a £15 deduction from a company called WLY*CompleteSavings. On further inspection I realised this transaction had been deducted from my account since 2016! Now, you may think I'm silly, don't worry, you need not as I felt stupid enough. The truth is, I rarely…
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Foreign object in food - Blue plastic inside Ole & Steen bread
Hi all, found blue plastic baked inside a bread I bought from Ole & Steen bakery in London. Sent the pictures to the store manager, she replied next day, apologised and said they are opening an investigation. She didn't ask for retuning the bread back to the store. 1 months later an not a single reply. I sent three emails,…
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Complex question about import fees for a repaired electronics item sent to a European country?
Hi, I sent an electronics item to a European country which is part of the EU from the UK. It arrived back at home in mid July. This is a repair by a well known manufacturer, and was customer induced damage (i.e: not in warranty, and I had to pay for the repair). In early August I was hit with an unexpected fee for import…
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Hotel repossessed - what are my rights?
Booked a hotel for one night through Algotels (I know, never again!) and arrived to find the hotel had been repossessed by the landlord! Nobody was answering the phone, so we rang Algotels. We did book a non refundable booking, but I didn't think that applied when the hotel was not operational? We were not contacted…
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Returned goods - advice gratefully recieved
Hello, any wisdom on the following much appreciated. I bought my teenage granddaughter some clothes for her birthday, cost just over £55. They were far too large for her so I had to return. There was no return documentation with the package so I went online and found their return information, downloaded the returns…
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New watch - UK online store sent me second hand one & no receipt
I bought a fitness watch from an online UK store this week. I'd not used the store before but it got okay reviews on Trust Pilot and is London based. I paid on Amex credit card just in case. I didn't get an email receipt and when the watch arrived I charged it and tried to register the warranty and it said it has already…
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BT overcharged MIL for 2 years but refuse to refund full amount
Hi all, I'm looking for a bit of advice please, we're helping our elderly MIL try to resolve a historic billing issue with BT. She signed a two year contract in September 2023 for fibre, however due to a failure at BT's end, her billing was never updated. It turns out she's been paying an out of contract price since that…
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Can I request a refund?
Good morning all, Apologies if this issue has been covered elsewhere. In March 2024 I purchased a motorcycle crash helmet that had an internal drop down sun visor. Before the 12 month warranty ran out, the drop down mechanism broke and so it was sent back for repair under the warranty. It was gone for a couple of weeks but…
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Late fees for Centauro car rental in Sardinia
We've booked a car rental with Zest for a Centauro car at Olbia airport next month. The pickup and collection times are the same. As we have a long drive to the airport on the final day of our trip, there is a risk that we may arrive a little late (although obviously we would leave plenty of time for the journey). Changing…
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Tax agent forgot to file tax return
I employed a tax agent to submit 2 x tax returns, one was already overdue and incurring fines. They had all information of me and forwarded the returns for my approval before the January deadline. I approved them immediately and even called in to make a payment for both to them personally. I then happily went away 'all…
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Seller claims telephone order was not distance selling
Hi guys, I literally feel sick, I placed a £2000 deposit on a new motorhome £75000 unseen over the telephone. I changed my mind within 14 days, I’ve spoken to citizens advice and used their form quoting the consumer rights act to notify the seller I had changed my mind. I’ve had a response the dealer says they do not meet…
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Credit card company refunded under s75, now the retailer is wanting me to pay them back
Hi I'm hoping someone can help me. I bought a sofa in April 2021 on 29/06/2021 the plastic feet snapped, I contacted the company who sent me out more after approx 6 weeks Upon turning the sofa on its side to fit the new feet it became clear that the screws damaged the wood and big chunks of wood was missing. I contacted…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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Laybrook Electric Bed - side rails are splitting
I bought an oak Laybrook electric bed 5 years ago, cost was over £1200. Both the bed side rails are splitting and basically disintegrating half way along. They will soon no longer support the bed base. The company say they won’t do anything as it’s out of warranty. I understand it’s out of warranty but an oak bed frame…
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ClearCycle sofa purchased on eBay - courier damaged my property during delivery
Hi folks, I have a bit of a conundrum that I would appreciate your advice on. Please note the sofa has been taken back and refunded, but the damages caused are the point I need help with. I bought a sofa from ClearCycle on eBay. It is a business. Delivery was included in the price. I had no contact with the delivery…
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Restocking fee for a not fit for purpose sofabed
I have purchased from DFS a sofabed that was available only as an online product (not able to see or test in any of their stores) which I noticed about 3 weeks in after delivery that it had an issue, i.e., the seating cushion had two hard area across it which made it very uncomfortable to sit or lay down if you sat on…
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Kia refused to honour 7 year warranty.
My 4 year old Kia Picanto needed to have a defective tie rod end replaced. My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost. I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty.…
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Ninja fault at 20 months
HiI bought a Ninja 15-1 on 24/12/21 from Argos at £269.99. Ninja provide a 1 year warranty (2 years if purchased after Jan 23) and Argos also provide 1 year Warranty. Developed 'shut Lid' and 'Slide' fault at 20 months, rendering all functions unusable. On consulting the internet for trouble shooting ideas it is apparent…
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Badly installed dishwasher from Curry's
I ordered an integrated slim dishwasher from Curry's on 10th June 2025. It was delivered on 11th June, 2025. On inspection one side of the dishwasher was all dented in by door hinge. When I rang Curry's they offered £50 off to keep it but I refused stating that an issue could arise from it later so a new one would be…
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Boohoo return to gift card not bank
I made a £300+ order with Boohoo for holiday clothes as my weight changed a lot and I need a new summer wardrobe. I sent a lot back (weight issues, again!) and requested my refund. I've now been sent the refund on gift cards, which they claim I requested. I definitely didn't - I don't ever choose gift card options and need…
