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John Lewis admitted losing my property - now claiming "delivered" without proof. Advice?
Hi everyone, I’m looking for some advice or to see if anyone else has dealt with "fragmented" service at John Lewis recently. The Situation: I returned some earrings (£36) but the return was rejected (I am not disputing that). JL agreed in writing to send them back to my billing address. The Evidence: I have emails from…
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Second hand car faulty CRA - rights if it goes over 30 days
After some thoughts and possible advice, if anyone can help. It is a bit of a long story, so I appreciate anyone who takes the time to read it Son bought a car, which then broke down with a locked steering wheel. He bought it second hand from a dealer. As it was within the 30 days, he contacted the dealer, making them…
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Dispute over refund of deposit - recliner chair
Hi All, I'm hoping for some advice on behalf of my elderly parents. My dad has mobility problems and struggles now to get up from sitting. They decided to look at getting a rising recliner chair and arranged for some companies to visit their home. One of the sales people basically took a deposit of £900 from them by card…
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Someone spent my Tesco E-Gift Card without my knowledge or authorisation
Hi, Please provide me with some advice. On December 4, 2025, I purchased a Tesco gift card valued at £150 from Perkbox Ltd, which is an employee benefits and rewards platform. I saved the gift card in my Google Wallet and used it only once, on December 15, 2025, to spend £32.06 at a Tesco in Stockport. However, without my…
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Car tyre/wheel stalemate
Hi, my car went over a pot hole the other day and damaged the wheel and tyre. I took it to a local tyre company who said they didn’t have a replacement wheel but they would try and repair the damaged one and replace the tyre too. They did this and sent me on my way after I’d paid for their service. A day or two later the…
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Extended Christmas return - Currys
Bought £600 fridge from Currys 1st week of Dec, for home delivery. Was delivered to the empty property I was due to move into in Jan, in readiness for me moving in. Paid for installation which involved delivery guy plugging it into mains to check it was working and adjusting one of the adjustable treads so it was straight.…
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Amazon help please
Please bear with me this could be a long post but I will try to break it down.I purchased a firestick in March 2025 from amazon which stopped working a couple of weeks ago. I contacted amazon over live chat and they told me to return it along with the leads and remote and they would send a replacement.I returned the whole…
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Sports Direct staff told me could get refund by mistake. Whos responsible me or them?
Please don't judge as I just trusted what I was told. Sports direct sales girl told me I could get a refund on one or both pairs of trainers I bought for autistic son to.try at home as there were only three options of elasticated trainers instore (son.has hypermobile hand so needs elasticated laces). Explained I was buying…
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No point with hotpoint?!
Hi all, looking for some help with hotpoint. We have a washer dryer that is 18 months old. It was first repaired about 6 in as it was leaking. 2 weeks out of warranty, it started leaking again so we took extended warranty and called them out to fix it. The day they were due they showed up almost 3 hours after our time slot…
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John Lewis Mattress Warranty Weaselling
Hi all, I’m hoping for some advice on a John Lewis mattress guarantee dispute that doesn’t feel right. On 27 June 2023 I bought a John Lewis Waitrose Wool No. 3 pocket spring mattress (king size). It’s a decent model – 2,000 pocket springs, 2.1kg of British wool, 32cm deep – sold with a 7-year guarantee. Normal price was…
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Damage to Property during Delivery - Subcontractor did delivery
Looking for some advice. I had a delivery around 3-4 months ago. During the delivery the van drvier drove over our septic tank cover causing it to collapse. I wasn't in at the time but my neighbour was (we share a septic tank so share responsiblity/cost etc). He spoke to the driver who admitted responsibilty, and they had…
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Waitrose gift card
Hi. I bought a £50 Waitrose gift card for my elderly parents at Xmas. On trying to redeem the card a code came up on the till which the staff did not recognise and would therefore not honour the card even though I had the receipt. My parents had to pay in full for their shopping. In contacting customer services I was told…
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330% increase in annual stairlift rental
In Nov 21 my father in law was discharged from hospital after treatment for a septic leg. We arranged for the installation of a stairlift with a company called TKE. The agreement was to pay an initial installation fee and then a rental charge of £450 annually thereafter to include annual maintenance (although this has been…
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Won CCJ refund for faulty car – do I legally have to give the car back?
Hi all, I’m hoping someone can clarify the legal position for me, as I’m getting conflicting or unclear guidance. I bought a used car through a private trader which turned out to be faulty. I requested a refund under the Consumer Rights Act and offered to return the car, but the seller refused to engage or collect it. I…
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Replacement rights
I have bought a £750 remote control truck from a UK supplier (made in Texas, USA). I have literally just unpacked it and it is not working correctly, I believe there is an issue with the servo. i have contacted the shop I bought it from who have contacted the manufacturer in the States. The manufacturer has asked me to…
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How to tell if an online site is shipping from the UK
I want to buy some items from a website but can't find anything to say they ship from the UK. The return address for any purchases is in France where their headquarters are. But I don't want to get caught out with having to pay duty and shipping admin fees. Can anyone find anything on this that helps? I assume I can't go…
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Unasked cancellation and refund after email stated shipped
Hi, I bought a TV on 4 Dec 25 from a .co.uk website after asking google ai 'is this a real company?' and getting a positive answer. It is a UK LDT with a companies house nymber.. I have since checked what they say in 'about' on the website and the answer is a 'european online retailer' for a chinese company. The price was…
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No refund from HMV due to "slight variation" technicality - is this right?
I pre-ordered coloured vinyl records from HMV online, back in December, that arrived this week in completely different colours to those advertised and described (not just slight variation, but entirely different colour pressings). HMV are refusing a return or exchange, relying on a “slight colour variation” disclaimer and…
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B&Q Kitchen
Hi everyone, just searching for some advice or ideas on how to get this sorted. I think the next step will be to contact Creation, the finance company but not entirely sure. Brief timeline below… Jan 2025 – Mum had kitchen designed at B&Q. Order around £18.7k, install on finance via Creation. • Original install date was 29…
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Royal Mail dumped package on front door again
I live in a high rise council estate at high risk of crime. I make orders sometimes for items over £100. Royal Mail has always and consistently left the package in front pf my flat door (I know Amazon is ever worse but...) All the times, I went through the usual procedure: wait 55 minutes over the phone, only to be given a…
