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Amazon prime items sent through Evri - can I do anything about this?
Hi I am a Prime member and recently, a few of my Prime packages have been delivered by Prime. I rely heavily on Prime due to my health; however, Evri are known for damaging parcels / losing them and therefore not delivering properly to my address and this has caused me so much anxiety. Can I do anything about this, given I…
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Offered discount but only if bought using shop's interest-free finance scheme
Long story short, I was persuaded on Saturday to sign-up for an interest free loan in-store because they would offer me a better price on the goods if I did (despite having vouchers on face value should have beaten the finance offer, as it was described to me). The BBC website says this practice (offering a discount for…
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Supplier will not accpet reurns of circuit boards
I use a Champion milling machine supplied by Chester Machine Tools. When this failed I was advised that I needed to order a replacement controller board. I fitted this and it did not work. On contacting the company i was told to contact one of their engineers who suggested that it was not the circuit board but the motor at…
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Advice re roofer who has my money
Hi, looking for some advice. A roofer who had agreed to fit a new roof for me asked for material money up front as his business is fairly new and needed money to buy the materials. I have given him £3100, however his bank has put a hold on his account stating they are completing security checks.. it has been over a month…
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Accused of damage at holiday let
Hello everyone, I recently rented a cottage with Sykes cottages. After returning from the holiday I have received an email stating that the cleaner has found damage to the kitchen counter. They have attached a photo of a chip to the laminate coating of the counter. We did not cause this damage. We remember seeing this chip…
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Lifetime Gym Membership
I bought a lifetime membership to a local gym back in 2014, all the promotion material and the contract I signed clearly state 'lifetime' membership - actually written in the membership type field by the owner! They are now saying that it was actually only a 10 year membership, they have not notified anybody of this change…
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Fedex Disbursement charge
From my perspective Fedex, aided and abetted by Controlaccount
Ltd are participating in an opportunistic scam at the expense of those purchasing
from abroad. Although £33.25 VAT due to HMRC was paid directly to Fedex
on import, the associated excessive £9.98 disbursement charge was not. Given that Fedex contracted with a…
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What are my rights
Hi. I brought a jaguar I pace on finance in 2023. Late 2024 battery issues occurred. Jaguar was able to get my car in for a diagnostic May 2024. They told me it was the battery but even the diagnostic was covered because a common fault. I have been waiting months to be called back in to get this fixed. I have been told due…
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Opodo Prime
Hi! Newbie here and looking for some advice/guidance I have booked a weekend away using the Opodo Prime app, found a reasonable deal and booked….agreed to a free trial and that I would be billed after 28 days if I didn’t cancel i received an email 24 hours later stating that you can only ever have one free trial and that I…
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Anyone know anything about stair lifts?
My elderly father ended up needing to get a stair lift fitted, it was installed back on the 16th March 2023, at a cost of £7,350, so i don't think it was a particularly cheap one. In the time since it was installed, he's had to call out an engineer 11 separate times for it stopping working, according to the engineer visit…
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Faulty goods being named as ’cosmetic’ by John Lewis
Hi all, I purchased some apple airpod max from John Lewis in October 2022 and for around the last year have been in extreme discomfort whilst wearing them - it got gradually worse. It is now at the point where they can no longer be worn due to the pain they cause. This pain is due to a product fault, the ‘supportive’…
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refund for goods that were ordered 8 months ago
hi guys so i placed 4 orders with a company for some model supplies on there website it says shipping would be delayed as the items are made in batches these were ordered 8 months ago 2 months ago i asked for a refund and got an answer of they would only give me store credit despite still not having the order finished or…
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Refund
Hello. I ordered 3 sets of blinds from an online company. The blinds came with tapes rather than cord as ordered. Not a problem but 1 of the blinds came wrongly sized . I got in touch the company to get this rectified and to also state that the blinds had been sent with tapes so the new blind must also be sent with tapes…
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Faulty laptop - what is a reasonable time to repair and can I ask for money back?
Hello All, I have a faulty laptop bought from Currys last August, with about a month of warranty left. The fan has developed a fault, and there are problems with screen quality (lack of sharpness / clarity), the paint coat on the lid failing and rubber pads falling off. Currys (or at least their repair desk representative)…
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Need help with an Amazon UPS Return
Hi all, Recently I ordered quite an expensive collectors item from Amazon. They sent me the item but the packaging was ripped and dented badly and some of the items inside were scratched. I decided to return the item using the option on Amazons website that has UPS come and pick up the goods and provide a label rather than…
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Sofology Wrong Colour Sofa!
Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me…
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NHS health costs - glasses
Hi, This might be in the wrong part of the forum.I ordered glasses from an independent/individual High Street optician.The cost came to £230 after they discounted it but the receipt does not show the discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.I paid £30 deposit.…
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Citroen Recall
I have had to take my car for the airbag repair to a garage in Macclesfield, I was told I could not drive the car and the garage had no pickup trucks available. I hired a truck to take me to Macclesfield from Denton, Manchester this morning at a cost of £100. How do I claim my money back.
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Italian car hire company keep charging my credit card for a flat tyre :(
I recently booked a car hire through Alamo's UK website for a short break to Sicily. On arrival, it became obvious that they'd simply passed this booking on to a local car hire company who made me signs loads of forms in Italian and took my credit card details. During the trip, I got a flat tyre. There was no spare wheel…
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Flannels Gift Card Cloning
My Son was gifted £400 Flannels gift card as part of a leaving gift. When he went to use it showed that £378.95 had been used, with only £21.05 remaining. I contacted Flannels today (via online chat) and they advised the card had been used 3 time in their White City, London store, with a physical gift card. All…
