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I was refused entry in a local B&M store today
Hi I walked into a B&M store today and was stopped by a security guard just as I stepped into the store. He said face recognition had set off an alarm. So I asked if I could try it again and it did set off his alarm. So we went outside and he explained it was either for shoplifting (absolutely not!) or being argumentative…
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Firmware update breaks Denon amplifier
We have a Denon amplifier for streaming music that has worked perfectly for the last ~4 years. However a recent firmware update from Denon causes the sound to keep cutting out after a couple of seconds. Denon tech support suggested a factory reset that restores the original ‘as shipped’ firmware and that does fix it.…
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Lidl Mystery Box T&C
Lidl are selling 'mystery boxes' for £20. These allegedly contain £100 or so of random items. These will probably mostly be a bit tatty, ie returns or stuff that sat on shelves for a couple of weeks, so the valuation may be a bit arguable. This is an online sale, and the £20 includes delivery. My question is whether the…
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Sportsshoes.com not refunding in full
Just a heads up, and this may have been discussed before, but anyone ordering anything online from sportsshoes.com should be aware that they don't give you a full refund when cancelling and returning your order, they deduct your initial delivery charge which is against the terms of the CCRs. They were more than happy to…
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Consumer Rights with Faulty Used Car
Hi all I'm looking for some advice on dealing with a car dealer that is refusing to pay for car repairs. I purchased a second hand VW Polo GTI from a car dealer in Colchester on the 29th of July. I paid via a Bank Transfer from my debit account and paid for the car in person at the dealership. The issues arose on the 29th…
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S.75 company asking for a fee
Good afternoon, I have recently begun a claim using S.75 with Currys due to a laptop battery developing a serious fault. The inbuilt software and via tech support remote logging in both show reports that state the battery is faulty. Today I have received an email from Currys stating that I need to pay £75 to have the…
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Issue with On Running trainers
Hi all I've bought 2 new pairs of mens trainers this year. 1 in February direct with On and 1 in July with Tiso. They are different models however both trainers are making squeaking noises. Quoie loud and very noticeable. I submitted a warranty claim to On for the pair in February and they knocked it back. I wish to do the…
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Item lost by courier, retailer 'doesn't know how long it will take to replace' - options
So I backed a boardgame on Kickstarter last year and have been really excited about receiving it. I received an email on 2nd October saying it would be delivered in 2-3 days. Evri also emailed to say it would be delivered on 3rd October and then promptly lost it before it could be delivered to my home. I have contacted…
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Car Finance Refund
Hello Looking for a bit of advice, recently sold my car at the end of August, had it confirmed the finance was settled and closed down my direct debit. About two weeks later I received a refund to my account via direct credit for what I assumed to be the last monthly payment I made not accounted for on the settlement…
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Consumer rights on an item less than 6 months old and had one repair?
I bought a P1S 3D printer back in mid-May using my Amex credit card. It arrived DOA and the issue turned out to be the power supply module. they sent me a replacement part and after that it worked fine. I’ve put around 800 hours on it since. Now, the same exact issue has happened again, the power supply module’s failed for…
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Moved: Advice needed Please (Car Repair)
This discussion has been moved.
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Currys - one website, 2 different details
I am on the brink of buying an item from Currys. But I have found conflicting information on an item specifications. On the item specifications, the Manufacturer’s guarantee is listed as being 1 year. However, on the ‘product fiche’ the manufacturer’s guarantee is given as a minimum period of 24 months Why am I concerned?…
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London mint scam?
My Grandad recently applied for an equity release. He doesn’t have internet or know how to use email etc so he authorised me to liase with everyone and provide all the financials etc. i was looking through bank statements to find an old transaction he had to show and I found numerous payments to the London mint. The…
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Ongoing issue with B&Q Kitchen, time for Sec 75?
I have posted this on another forum, but had no response to
date, so thought I’d simplify my question and ask over here. I bought and self-installed a kitchen in 2023 from B&Q
(total cost £6k paid via CC). In late 2024 three of the drawer fronts started
to delaminate which were quickly replaced by B&Q. However, the…
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Volvo part delay since March
My husband had a very minor shunt in our new Volvo XC40 (his fault) and we have been waiting on a part since it went into a garage on March 12th. Volvo have been useless in helping source the part (a radiator bracket) however are still building new cars with this part. Neither Volvo UK nor Volvo finance (car bought new on…
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Samsung TV delivered Faulty and refusal to allow return
We recently brought a TV for our son's bedroom direct from Samsung, and upon opening the box noticed the tv was cracked. Samsung are refusing to accept a return, claiming it should of been reported within 14 days of receipt. We didn't do this as it was a BDAY present brought before xmas, so it was put out of the away…
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Solicitor overcharged me
Hello, I would like some advice about my situation: I instructed a solicitor in early 2025 regarding a simple neighbour boundary
issue. During the free initial consultation he estimated that
reviewing my documents and providing legal advice would take around
2-3 hours. I later
received three invoices(May, June and July)…
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Boots Refusing Refund / Section 75 Claim Unsucessful
Hi, I bought a Dyson Airwrap on Boots.com for £479.99 on 29th September and once it arrived, I decided to return it on the 20th October which was inline with their return policy of 30 days. I received an email from Boots/Royal Mail Tracked Returns with a QR code and three options on how to return being that I could book a…
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Mini countryman instrument failure
Hi all I have a 2020 mini countryman hybrid. The instrument cluster is intermittent at best and goes blank after 10 miles or so. Mini have looked at said it is faulty and needs replacing but have quoted £750! I do not think that this has lasted a reasonable length of time and have complained to mini/bmw but have not heard.…
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Seeking advice regarding wickes faulty flooring claim
Hi everyone, I'm looking for some advice regarding a claim I’ve made to Wickes for faulty laminate flooring. I had flooring laid in three rooms between September and December 2024. Within just a few weeks, I started noticing several issues — chips, dents, blemishes, and even a strange object (possibly a piece of metal)…
