-
Housebuilder agreed to cover all legal costs - now refusing
Background (short version!): I had a pretty unusual situation with one of the big nationwide housebuilders where they had accidentally included a bit of land on both mine and my neighbour's deeds that contradicts one another. Both have been correctly registered with the land registry. The mistake was with our neighbour's…
-
Breach of GDPR by Managjng Agent?
Managing Agent for my property recently sent a service charge payment reminder by email. They also ccd in 16 other personal email addresses? Is this a GDPR breach? Nobody consented to having their personal information shared and I wouldn't have thought this falls under 'lawful reason'. This is the 1st time something like…
-
Incorrect price
Hi, I had a query, I recently purchased a car on BMW Sytner website, car was underpriced. I have an order confirmation which I know is not a legal contract, however they have corrected the car price but left it as reversed now they have changed it to the correct price and removed the reserved status. they have not…
-
How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
-
Service Cancellation request
Many years ago my grandmother took out a contract for multiple services with utility warehouse, including gas, electric, landline, internet and as it was advised to at the time in a their best savings package double gold, was also sold mobile SIM and a cashback card. As she suffers from severe anxiety and dealing with this…
-
Requesting Refund
Hi, need some help. I recently bought some swimming costumes on line from a company called Meet.Curve.uk. All arrived ok, and kept 2 of the 5 I had ordered. Email the company as stated on their website, to request a refund. Initially I had a reply asking me to give details of the ones I wanted to return and why. I replied…
-
Gold jewellery shock
When I was a student, 38 years ago, I won a short-story writing competition in a glossy women's magazine. The prize was advertised as £5,000 of gold jewellery designed for me by a high-end London master jeweller. I chose and received a necklace, two bangles - one with several tiny diamonds in - and a brooch. I didn't…
-
Amazon small claims help, please!
Hi, I bought a washing machine from Amazon on 5th March 2025 for £489. They cancelled the order on the day of the delivery. Despite numerous calls, filling in incident forms etc., I am still unable to obtain a refund. I am a disabled pensioner and my wife has MS. We know they are trying to exhaust us, and it's working.…
-
CCJ advise
Hello. A local business refused to refund my money after they failed to provide an agreed service. I contacted the small claims court, the seller didn’t respond so now has been issued a CCJ. I believe as they didn’t respond mitigation isn’t an option and the bailiff is the next step. I am only owned £300 and it feels like…
-
What do I do next? Parcelmonkey & Fedex
Hi All, Looking for general pointer as to my next action on a very specific issue. Used Parcelmonkey (who subbed to Fedex) to send Christmas gifts to daughter. Paid for insurance of £250 of goods. Parcel contained more than this but small items so didn't figure them in. 3 main presents=£250. Due for delivery 20/12/24, no…
-
awful experience with removal firm Anyvan,please advise
In august we hired Anyvan to move some furniture. There were 3 items to move. Out of them two chairs got damaged, and they ruined the ceiling trying to fit the wardrobe around the staircase. Although we provided them with photographic evidence, (and that in itself took months for them to acknowledge) they have rejected all…
-
Electrical - battery explosion.
A portable computing device, purchased 1 year ago. £700 ish. Hardly used to be honest. It was plugged in and updating today and it started smoking, immediately removed from power - where the inside started smoking and the battery caught fire. A smelly house but luckily not a burned down one. The manufacturer has asked for…
-
VAG main dealer going back on the agreed deal after the deposit has been paid
Hi Everyone, After a disappointing experience for my son with the purchase of his first 'new' (second hand car) for his new degree apprenticeship that starts in September, I wanted to understand if he has any comeback on one of the VAG dealers. Basically the 8 year old car was purchased from the main (VAG) dealer on the…
-
Delivery fee from Royal Mail
Wasn't sure where best to put this. I've had a card through for a parcel that they won't deliver unless I pay £7, I am visiting the sorting office today and hoping they will let me see the parcel/sender before I pay the fee. I think it is from my sister but she posted the parcel at the Post Office counter and paid the…
-
Visa Chargeback for a Car… Now what?
Hi everyone, first time poster and looking for some help. I bought a used car from an AA approved dealer, had multiple issues which they were great about and fixed. Same issue kept happening, so I rejected the car within the “30days” following advice from Citizens Advice. I sent a formal letter after CA sent me a template,…
-
JD Sports not refunding
Needing some guidance, son bought some items from JD Sports , he returned two parcels on the same day 26/3/25 and has the proof of posting at the post office for evri collection , evri tracking states both parcels collected and updates to say they are on the way to the retailer , but nothing to say delivered, it’s now over…
-
Goods that have become faulty after 30 days. Who pays postage?
Sorry to ask a question that must have been asked in a thousand forms before, I just can't find a thread with an answer to this. I bought a motherboard, 2 months later it stopped working. I am aware that this gives me a right to a replacement or repair. However, the retailer is saying that return postage costs are my…
-
Nectar Card Debacle
So yesterday I had an email to say I had spent all my Nectar Points while I was at work 150 miles away from the location they had been spent. So I got onto Nectar, who said I was only a named user and they needed the primary user to get in touch, clue me being confused I've had this account forever and opened it alone. No…
-
Over-ear headphones can't be returned as a 'hygiene product'
Bought some terrible quality headphones from Debenhams that I'm trying to send back but have been refused as they're classing them as a hygiene product that has been used. The product listing advertises their 28 day returns as a feature. They also fail to mention them being a hygiene product or that opening them prevents…
-
Unusual £800+ Debit Transaction – Fraud, Impulse Spending, or System Error?
I’m hoping to get some advice about a situation I’ve never come across before. It involves my friend, who has a serious mental health condition that sometimes leads her to engage in uncontrolled shopping sprees. Recently, she discovered a debit card statement showing a payment of over £800 from a company that, as far as I…
