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Am I entitled to a full refund on faulty goods?
Catswann
Posts: 1 Newbie
On 2/9/25 my parents purchased an electric wheelchair with remote control. They reported the remote as faulty on 26/9/25. The company sent an engineer to inspect it on 29/9/25 and they confirmed the fault. My parents heard nothing more so contacted them again on 7/10/25 requesting a refund. The company said they would call them back which they have not yet.
Are they entitled to a refund even though the official refund request was after 30 days?
They have now been without a wheelchair for 2 weeks and they feel a replacement/repair would not be satisfactory as another fault could be life threatening and can no longer trust the product.
Many thanks
Are they entitled to a refund even though the official refund request was after 30 days?
They have now been without a wheelchair for 2 weeks and they feel a replacement/repair would not be satisfactory as another fault could be life threatening and can no longer trust the product.
Many thanks
0
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