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Returned item is missing - help
joanie
Posts: 114 Forumite
I ordered a coat online from Bonmarche and paid using PayPal but with my credit card.
Bonmarche return info. said I had to send it to their warehouse as a PayPal payment couldn’t be returned to their store. They supplied a link to arrange via EVRI.
I did as they said and paid £2.99 to EVRI and placed in a locker.
I have messages showing EVRI picked up from locker and it was on its way back to supplier and any problems contact supplier.
Bonmarche say they haven’t got it and it’s EVRI problem as I paid them to return item.
EVRI say I need to get refund from Bonmarche and Bonmarche will claim from EVRI if definitely lost.
EVRI say I need to get refund from Bonmarche and Bonmarche will claim from EVRI if definitely lost.
I’m stuck in the midddle. Any help please?
Declutter challenge 2023.
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Comments
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If you paid for the return, the contract is between you and EVRI. You paid £2.99 for the service with EVRI, what value if item does that cover?0
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