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Faulty earring
What are my consumer rights regarding purchasing an earring, then getting home to open the box and find that the earring is broken? I asked the store to measure the post, which they did behind a counter. They placed the earring straight into the box and I did not see the earring again until I took it out of the box,…
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Letter of complaint to car hire company. CENTAURO AND AUTOEUROPE
Hi everyoneI am looking for advise on what to write to the car hire company that we recently attempted to use earlier in August. We were terribly let down by these companies and im formulating a letter of complaint. Before I do this, I want to gain a better understanding of some of the financial details how how brokers…
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Cancelling car lease before finance approved?
Recently enquired about a lease deal and received a quote online from Trustford. Accepted and filled in the finance application. However, not sure if misinformation from the rep or just different offerings but found ford via my local dealer offering a free wall charger on the same deal, which wasn't available I was told on…
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Warranty return to company in administration
I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?Thanks in advance
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Phone recycling return lost in mail - refund?
So I tried to trade in my old phone (s21 ultra) to fonehouse but they gave me a poor offer and I declined it. They sent it back via royal mail tracked 24 but the return shipment appears to be lost (royal mail checking second time with depot now). When I asked royal mail, they said the sender (fonehouse) would have to raise…
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AX Paris breaking consumer law 09/25
AX Paris are breaking consumer law under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as they are not able to charge any processing fee or return fee within the 14 day cooling off period, however despite this being flagged to them they are continuing to charge consumers. If…
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Unregulated static caravan sales
There's a huge hole in legislation protecting those who buy a static caravans on a holiday park. Lots of mis-selling, little to no buyer protection rights and a swathe of people who have lost thousands (often £20k+) having been taken in by deceptive sales teams. With the new programme coming soon featuring Danny Dyer…
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Emma Sleep Poor Service
On 27 June 2025, I ordered a mattress topper from Emma Sleep's website. 1. The item delivered on 3 July looked nothing like
what I ordered. I contacted Emma Sleep's web chat on 4 July, and after 50 minutes of
back and forth, the agent finally acknowledged I had received the wrong
product.2. I requested escalation to a…
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Moved: Help - CDER GROUP Warrant but reason unknown
This discussion has been moved.
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Airbnb issues
I booked a weekend away for November way back at the beginning of February. I used gift vouchers for this booking. Over the summer I booked another couple of stays overseas paid on a card. This was a cottage for 8 people near Windsor. We have non-refundable tickets for an event nearby so we have no flexibility for…
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Uber - additional charge after taxi broke down
Booked a ride home from a night out on Saturday evening, price was confirmed at £29.12 for 2 stop offs, all OK, happy with the price. Got the notification the taxi had arrived 2 mins later, went out to find no driver in the vehicle, stood 5 or 6 mins in the drizzle waiting. Driver finally arrived, we got in and set off…
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Customs charge on own shoes sent home whilst abroad
(I hope this is the right forum for this question, but please let me know if there's one which is more appropriate.)DS went abroad to a wedding and then is taking an extended holiday.Rather than carry his formal shoes around with him backpacking, he's posted them home.I've now received a card from the Royal Mail through…
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Hotel refund
Hi, If I cancelled a hotel booking 48 hours before a stay due to awful reviews, should I be able to get my money back? We were taking children and the reviews mentioned drug taking, unsafe bunk beds for children, filthy dirty rooms etc. (We only noticed these after booking). We wanted to find an alternative, more suitable…
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Bought a new car and found out it was damaged prior to receiving
I purchased a new car from Williams BMW of Manchester in July 24. When I went to uplift the car, they said it developed a fault code with parking sensors. I asked to see the car and they said it was in the workshop and I could not see it due to health and Safety. 3 weeks later they delivered my car. I was very suspicious…
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Arnold Clark breaching my consumer rights
Hi all, I’d really appreciate some advice and perspective as I’m at my wits’ end with Arnold Clark. * I bought a Nissan X-Trail Tekna+ from Arnold Clark Warrington earlier this month. * Within 10 days it developed multiple faults, and it was also mis-sold (advertised as £195 tax – actually £695, and advertised with…
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Charged after death
Have just found out that my late Mum has been getting charged for mobile phone sim and broadband for 2 years after she passed away. We informed the company over the phone at the time but they're now saying that they have no record of being informed of her death. We never noticed before as even though the provider account…
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Joliman - Issue Only Resolved Through Legal Action
I ordered a portable air conditioner from Jolliman, but the wrong item was supplied. Despite repeated emails and calls, I received no meaningful response. The matter was only resolved after I initiated legal action through the County Court. I was eventually refunded in full, including my court fee, but only after a lengthy…
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Argos breach of Consumer Credit act?
I purchased a Vax carpet cleaner from Argos and got the usual hard sell to buy their after care insurance. I replied I don't need it as there is a 2 year warranty. Their reply was that the guarantee is with Vax so I'd have to return it to Vax and not Argos. I replied that I have bought the cleaner from Argos and my…
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Bought second hand car from garage
Hi where do i stand on this. Sold as seen and my fault or can the car be returned? It is missing a parking and media feature that was advertised The advert was on auto trader prepopulated When i collected and mentioned the parking feature, having noticed when driving feature, I asked them and they said sometimes the advert…
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Fencing panels - bespoke but not supplied correctly
Hello All - I ordered online some picket fencing panels which were to a specific size, hit and miss fence style for privacy, with an adjustment to fit into concrete posts rather than usual wooden posts. The fence, when delivered, was single sided picket fence, so gaps between palisades. It is not hit and miss. It also has…
