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Delay in service with car fault
Hi all, I’m looking for some advice on whether there are any escalation routes or rights I have as a consumer which could help my situation. For context, my car is 3 years old and I am 3 years into a 4 year PCP contract. I have done fewer than 20000 miles and I am under warranty. I took my car in for a safety recall…
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Small Claims Court
Hi, I am hoping someone can help with advice here, please. My old vet claims I didn't pay a bill (c £250 so not huge), he has requested payment almost 3 years later. I have never not paid so if the vet had given me the bill at the time, I would have paid it. I have no way of knowing if I have paid for this treatment, the…
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Halfords and Consumer Rights Act 2015
I recently bought a Nextbase Dashcam from Halfords which I wrongly thought had developed a fault warranting its return for a refund. It forced me to look at Halfords Return Policy. I was surprised to find that if a fault developed after 30 days, they state that my first contact is with the manufacturer and not with the…
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John Lewis - Refusing to honour order after written assurances
Hi all, I’d really appreciate some advice regarding an ongoing dispute with John Lewis that’s now been going on for nearly five weeks. I ordered a TV during a 15% off promotion. The checkout confirmed a total price including fitting and I received a confirmation message on-screen, it wasn't until much later that I realised…
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Apple Store app mis-selling? iPhone Upgrade Programme doesn’t actually include AppleCare Plus
Hey everyone, I wanted to share something important that I just discovered after weeks of confusion, in case others are in the same boat. Last year, in October 2024, I purchased an iPhone 16 Pro Max through the Apple Store app in the UK. The app page said “iPhone Upgrade Programme,” so naturally, I believed I was enrolling…
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Gambling company withholding free bets
Not sure if this is the right place for this but couldn’t really find anywhere better. I signed up to a new betting company that is offering a “refer a friend, you both get £10 in free bets’ promotion. The promotion only requires them to sign up via the link and to place the bet for you to get the £10 free bet for the…
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Kitchen issues
We bought a kitchen from a franchise company. Installation should have lasted 4-5 weeks but stretched to almost 6 months due to multiple issues with delivery. After all this time, we still don't have replacements for all faulty parts and the company now says that the period in which they cover replacements has passed. We…
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Cancelled Contract
Hi new here but seeking any advice please. Poor service from boiler service/repair company. Had issues with old boiler the recommended i had a new one so did. Continued to have same issues with new boiler as with previous one. Back and forth without successful outcome. Advised them I was cancelling due to poor service. Now…
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Issue with Wickes bathroom installtaion and goods supplied
Hi everyone, I hope someone here can offer me some advice, I recently purchased a new bathroom from Wickes using one of their in store designers. during this phase we spoke to the designer about the type of shower we wanted and decided on a Mira Platinum model (we did not know the model name at the time, the designer…
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Cancel dog-sitter with 2 days notice after finding negative info?
I did my research, found a dog sitter with 500+ glowing online reviews to live in my house for a week while we're on Holiday, and booked them in via a Portal. Since then, I've come across info that they've been fined in court for various minor things, which made me uncomfortable, but to give them the benefit of the doubt,…
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Rights after store claim damaged goods received back
Hello, I'm looking for advice on my rights as a consumer following the return of six chairs to Daals. Sold as a set of two per item. We returned them, after building one, to realise they didn't suit the space. Paid for DPD to collect and return them. Upon receiving the items back, Daals are claiming damage, which from…
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College Course
Hi, I need advice on what my rights are and if I have a case against a college I attended. In 2018 I decided to change careers and enrolled on a gas engineers course. I attended college almost every Saturday for 2 years. I spent months working at home on a Sunday completing an Off site portfolio, this is evidence of Gas…
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Am I obliged to return damaged goods twice if retailer at fault all round?
Hi, just had some damaged goods from a large online fashion retailer. Poor customer service aside, they eventually agreed to send me a prepaid label to return the goods as damaged. I promptly returned them along with the original packing and put a note inside detailing the reason for the return - eg the damage. I then…
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Defect front door - who is my contract with?
We had a new front door fitted in February and have been back and forth with the company who we bought it from regarding defects with it. The company who made the door have supplied different colour pens which are not the correct colour. We have requested a new door but they just keep coming back with different colour pens…
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Moved: Car finance and agreement refunds
This discussion has been moved.
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CareCo Good or Bad?
Hello Everyone, I hope I posted in the right section. My father is looking to buy a new Chair, he is looking for a rise and recline as he is stuggling to get out the chair and he likes to manually move the back. He has seen one he likes at CareCo at £750 he has a 21 month free credit card and was thinking of getting two,…
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Chargeback and return of faulty goods
We purchased a relatively low-value item in July (a kitchen tap). When our plumber tried to install it, he advised one of the parts was faulty and we'd need to request a new part from the provider. We contacted them, repeatedly, for the next month without response. I contacted our credit card provider in the end as we had…
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Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
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Vorwerk Kobold VB 100 — discontinued, no parts available, owners abandoned
I bought a Vorwerk Kobold VB 100 in November 2022, price was +£800. In January 24 both batteries failed, leaving me months without a working vacuum. Now a vital brush has broken, and Vorwerk have confirmed this model has been discontinued — and no spare parts are available. I am sure I am not the only affected customer. If…
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Vouchers/Money Off Codes/Credit/Gift Card Rights
Hi I used a delivery app to order a meal and as I'm a first time user of the app, I found a code that takes £10 off your first order. (I do this when buying clothes too and I've never experienced this sort of issue.) One of the food items I ordered was the wrong flavour so I contacted the app customer services section who…
