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Argos Order
Hi all. I ordered £250 item recently from Argos. Tracking says delivered but I never received anything. Investigation was opened and it was basically said the following Good afternoon I am writing today regarding your recent Argos delivery I'm sorry to hear that you have reported your delivery did not reach you, I…
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Royal Mail e mail.
Got an e mail from Royal Mail today. "Your parcel from SUCCESS WINNER TRADING LTD is on its way" I haven't ordered this anybody else got this......I smell a rat.....it's coming tomorrow morning.....10.30 - 12.30.
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Buying from a Mail Dealership for Van
I've paid a deposit for a van I'm buying - I plan to pay the rest when I pick it up - or the day before. I was going to do a bank transfer rather than a card payment ( due to the amount ) but does it make any difference if I have to claim back the money at a later date if anything goes wrong and the dealership are…
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Ryanair check-in fees / Small Claims Procedure
Hello, Last year I was unfairly charged by Ryanair with 55 euros of check-in fees at the airport while at least 10 hours before the flight I've been trying to check-in unsuccessfully both on the app and on the website. When we travel we don't have access to a desktop and a home PC. I arrived at the airport 4 hours before…
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Retailer won’t close fraudulent account
Hoping someone can offer advice. Someone has used my details to set up an online account with a retailer (Just My Look). They used my name, address and email and placed an order to be sent to an alternative address. I believe they must have hacked my email, as they were also able to use stored card details on a pay app,…
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Vinted refund
I have been using vinted successfully for over 1 year. I recently purchased an item for £36 a bicycle helmet. The seller did not post (due to being in hospital) and vinted sent me a message stating a would be refunded the full amount between 6th to 9th June. I never received the money. They asked for copies of my bank…
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Returned parcel missing
I returned an item over a week ago using a label supplied by the retailer( they take £3 off the refund to cover this) The item tracking seems to be stuck since Monday with no updates but royal mail don't know exactly where and the retailer hasn't received it. It is an expensive item £300 . I'm worried it has been lost. Am…
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Used Car Issue
I brought a used car on April 4th It has recently developed a weird noise - I am fairly certain it is a wheel bearing that will need changing. I have contacted the dealer to let them know. I am certain they are going to say it is wear and tear. The dealer is 95 miles away so cant just pop in. What are my consumer rights in…
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Refund timeline following non-delivery of Nintendo Switch 2
Hi all, I pre-ordered a Nintendo Switch 2 bundle (with some accessories) from Nintendo. I bought this online direct from their store website, paying by Paypal – totalling £509.97. I placed my order in May, the payment was taken around 1st June, and the delivery was scheduled for 5th Thursday June – the Switch 2 launch…
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The National Business Crime solution
I ordered 2 things from House of Fraser but only 1 arrived, they are adamant that it was delivered and that they have CCTV proof of this which they refused to share. The roundly rejected my claim after approximately 2 months of back and forth I went to my bank who refunded me. Other than the picture I sent of the contents…
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IKEA Kitchen Complaint
We purchased an IKEA kitchen and fitting around May 2024, the fitting began in August 2024 and finally finished in May 2025. The customer service was poor, with every communication being initiated by myself, not one person called me back when promised. I wrote a formal complaint in April and chased up today. We received an…
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Trying to exercise cancellation rights but seller is in different jurisdiction
This discussion was created from comments split from: Quick questions on Consumer Rights.
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Charity
My wife was pressured into signing up to a charity lottery direct debit in a shopping mall. The leaflets mentions gamble aware and she’s already signed up to GameStop what would happen would they refuse this? I felt very bad as I got annoyed with charity worker but they are very pressuring has anybody else experienced this…
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Faulty Cooker - Seller is refusing to cover disconnection & reconnection - Small Claims Court?
Hello, I recently purchased a refurbished (Grade C) cooker from a trader on ebay (not a private individual but a registered business with an ebay shop). The oven worked but the hob did not. The cooker came with a 1 year warranty, an engineer was sent to look at it and they ordered a new hob. When this arrived it wasn't the…
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Can anyone help - bought a car - never received it :(
Hi all. Newbie here! To cut a long story short: I ordered a car from Cinch back in April. I was accepted for HP with Black Horse and I paid a £2000 deposit (plus some fees) upfront. The day before the car was due to be delivered (after I had taxed and insured it), Cinch called to say that there was a fault with the car and…
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Shop Won't Pay for Sold Goods
Hi, I sold an item through a shop, agreeing to their commission charge. I received their written receipt for the goods to be sold. This I have in hard copy. The item was sold, I was informed by telephone, & the amount due to me confirmed at the same time, just under 1K. My bank account number + sort code were duly…
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Royal Mail does not deliver for weeks on end then....
I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…
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Child's bike - Warranty issues?
I'll try to keep this brief. Bike was purchased in November from E-Bikes Outlet as an Xmas present, the bike was brand new and boxed. Over the weekend, the pedal on one side has fallen off, the thread on the plastic pedal has basically gone, and it's gone on the pedal arm too - so it won't screw back on. Contacted E-Bikes…
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Small claim - court letter returned from defendant
I’m writing in behalf of a friend on her 70’s. She lodged a small claim in regards to a diabolical situation where a removalist delivered her house items in a state, with everything like it had been just thrown in. She sought only the cost to replaced the damaged goods. The court find in her favour, however they have…
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Taxi company cancelled wedding taxi
Hello, Back to MSE for further advice (thank you to the team for
your previous support). I was recently married. Unfortunately, my wife was 25 minutes late as she was
sorting out taxi for her elderly grandmother who needed a wheelchair taxi. Weeks before the wedding we had arranged the taxi to go from
care home - Church,…
