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groupon not paying out voucher for aa purchase
Hi i dont know if anyone can help me . I purchase aa breakdown cover through groupon and was promise a £120 voucher. However after 120 days i asked when would i receive my voucher. They first asked for proof of my purchase and then said that it hadnt tracked . i followed all the instructions This was from vouchercloud who…
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Refusal to take financial responsibility for damage during repair
Hi There, I'll try to keep this short a local subcontractor for a major UK electronics company came to carry out a repair (out of warranty) on out fridge-freezer, for which we paid £215 upfront. First visit - wrong parts. Second visit he damaged an unrelated component of the fridge-freezer and admitted this and his…
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Refund when booked with gift vouchers that were a refund
Sorry for the confusing title. My DH booked a tour of a football stadium for a group of people due to overseas relatives visiting. There were only 2 dates they could do the tour on due to other pre-booked plans. He booked date 1, but then a few days later the tour was cancelled by email. They attached a refund in gift…
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Buying online
Hi I recently purchased a reverse treadmill and hadn't seen the small print . This states any faults damage etc should be notified within 24 hour's of delivery. At the time there was a delay in delivery and I had started my nightshifts so never had time to unwrap and assemble especially after a 12 hour night shift. I…
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Gift Card Hub scam.
hello everyone. Was wondering if anyone has dealt with giftcard-hub before. It’s a very clever scam site which recently caught my wife off guard and so I’m seeking advice if any can be given. The general jist of their operation is that you pay say £0.20 less than is typical for a gift card / top up card and when at…
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DPD / Selfridges Return - Item stolen from box
I purchased two pairs of very expensive shoes from Selfridges (for my wedding) but changed my mind. I have a paid account with Selfridges so they arranged the return for free through DPD to collect from my house. Both pairs of shoes were in the same box and I was given a tracking number upon collection but a few days later…
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Package holiday that wasn't.
A well-known holiday company sold us a package holiday to the UAE at the price of £8k for 4 nights. Overnight flights meant we arrived exhausted, only then to find that the holiday company had not booked the hotel. They had asked for a quote, but not booked it. Fortunately, the hotel was able to find us some rooms. But…
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Need advice wrt a clear case of Fraud (theft) Committed Against Me
Theft Hello,I have just had £29-00 stolen from my topup card account. I logged into the app for it at around 2300 on friday late evening(09/05) to check the balance prior to making 2 purchases. I found an unexpected transaction for that day which surprised no shocked the hell out of me, that transaction, what could only be…
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HelloFresh next steps ... ombunsdman?
very briefly i cancelled my HelloFresh subscription but they sent me a box regardless. Fortunately incident have the money in my bank account so they couldn't take the money BUT they sent the box anyway even though the transaction didn't go through. now they are trying to charge me for the box I didn't want. i have…
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Builder Issues and LBA
I engaged a builder based of a written quotation, part of the work was to install some windows. Initially these took longer than quoted but when eventually installed a number of issues were raised with the builder. This has now been ongoing for 5 months with promises and attempts to fix (some issues have been fixed but…
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defective finish on shower now exposing brass
Hi, I purchased a black Square Thermostatic Bar Valve & Shower Kit from a large online retailer, and it was fitted by a reputable plumber. Within two to three months, I noticed discolouration on the edge of the control bar. This has since worsened, and it is now clear that the brass is visible where the coating has, I…
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Small claims against training provider
Hi all, I would like some feedback on whether going through small claims would be viable in my situation. I was supposed to be recommencing a bricklaying course for 5 weeks soon at the start of June. The training provider has recently communicated in email that they "won’t be running any courses for the foreseeable future…
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Major retailer refusing to refund online purchase - please help
Hi, I hope that I've placed this into the right section, if not I apologize.Can anybody provide some advice please as I am sick with worry and 'going to pieces about this horrible, stressful situation.I purchased a second hand leather bag online from a major retailer, but when it arrived I was not happy with it and didn't…
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What kind of standard can I expect from a repair?
I purchased a chest of drawers from a well known furniture retailer in November. I noticed in April that the support bracket between two of the drawers had split. The bracket holds the runners for the drawers and is therefore an important part of the chest of drawers. The retailer sent an engineer, who has confirmed that…
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Not honouring warranty - what next?
We bought a conservatory which came with a 10 year warranty (albeit we never received the actually warranty paperwork - it's detailed in the T&C). Last year, the self cleaning glass coating started to fail so we went back to the company concerned.It's taken 8 months of repeated calls, emails and some visits from them etc…
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Chargeback- Trader changed written terms and i pointed out. Now they are ghosting me
Hi, I ordered some custom-made fittings in October and paid over 1k w debit card to Ltd company. They were meant to be installed before Christmas. The written contract said a payment of 1k via card is due when goods delivered. then a small sum to be paid directly to the fitters in cash after installation. Long story short-…
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A marketing tactic designed to maintain appearances
https://uk.trustpilot.com/reviews/6817392b924ac1babe2a8f8d I hired Anglian Home Improvements (AHI) for a project and explicitly told the salesman that I did not want the work to be subcontracted to a third party. He assured me that AHI manages all their projects directly. However, as the work progressed, I discovered this…
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Learn direct, Consumer rights
Hi, I'm looking for some advise please. I signed up for a course with animal courses direct (Learn direct) in March 2023. The course was a Level 2 course, ofqual approved. I completed the course within 3 months, all my work has been marked & passed by the tutor, it just needs to be moderated. Moderation will only be done…
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Can yo be charged VAT for an Administration fee?
I've done a bit of hunting online but the findings are inconclusive. A bit of background... My ex husband had a shared ownership property with a housing association. He died last year and our daughter (his only surviving relative) has asked me to sell the property for her. The housing association asked me to pay an…
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Amazon.co.uk Purchase From Third Party | Marketplace Seller
Hi, Any advice appreciated. I have made a purchase from Amazon.co.uk for a high end robot lawn mower (£3000). One of the deciding factors was the 2 year warranty and the thought that Amazon had my back. I am 11 months in and having a nightmare getting it fixed. I thought at the time it was Amazon.co.uk but it looks like it…
