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Specsavers Ruislip – VDU Voucher Scheme Feels Like a Scam
I want to flag an incredibly frustrating and frankly shady experience I’ve had with Specsavers in Ruislip, and see if anyone else has been through something similar. Last year, I had an eye test there through my company’s eye care scheme – you know, the vouchers meant for glasses used when working on screens (VDU use).…
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Paypal Hacking advice
Hi, Looking for some advice if possible. Recently i got hacked, they had access to my phone sim, emails and banks. They set up numerous accounts in my name, investing accounts, shopping accounts, business sim accounts, everything! Due to them having access to my phone and emails they changed my passwords on everything and…
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Getting My Money Back From SmileDirectClub Financing
Last year I bought into SmileDirectClub a month before they entered administration, and they couldn't really uphold their end of the deal, so I contacted my bank to get my money back. The way paying for it work was in the form of financing through another company called Tabeo. I easily got the money back from my bank for…
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MCOL - Request Judgement: Issued
I've submitted a claim to MCOL. The defendant hasn't replied or admitted. Now the status of the Judgement is "Issued" but I don't see any CCJ being issued. When I click on the "issued" link it opens up a PDF with "Request for judgment and reply to admission (specified amount)". Is this as good as a CCJ? Or do I need to…
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TOTUM - Tastecard pulled mid contract
Hi, I assume this is fairly open and shut, but wanted to gauge your thoughts. I signed upto Totum Pro in April 2023 (3 years at £34.99), it explicitly included 3x 12 month memberships, where membership redemption codes are sent every year at renewal in April. Tastecard on its own, costs £79 a year or £7.99/month. In…
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Out of contract termination fee
I've changed my business broadband and phone from BT to other companies (saving of over 50%). I was a bit slow in changing after my BT contract ended, finding the cheapest that covered my area and would supply a business took a bit of doing. So stayed with BT for a couple of months out of contract. I received my final bill…
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Taking dealership to Fast Track court
I putchased brand new Hyundai for £27500 In November 2024. I reported a quality issue with the gearbox and random engine stalling (video evidenced) within the first 14 days. I rejected& the vehicle on 26th day after purchase. I agreed with the dealership for the local branch to inspect the car who claimed that the car has…
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AXS selling tickets on artist pre-sale at £540 plus fees but lowered prices by over £200 later sales
I bought tickets on aeg/axs artist pre-sale for £540 plus fees of £56.50 (front A, row b)and transaction fee of £2.50 - total of £599. A day later with other pre-sales (AEG, spotify) and also the general sale, the same row seat prices were reduced to £307.85 plus fees. Row A seats were on sale at £339.45! The over £200…
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Gift cards and being charged a different price at the till
Hello, I would appreciate some advice. A well known supermarket chain sells Gift Cards which you can use to purchase goods in its shops and online. Those Gift Cards themselves are sold in stores and online and are worth the face value of what you purchase them for. So for example, a £20 Gift Card costs £20 to buy and has…
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Faulty item bought at Auction
Hi everyone. I would be grateful for your advice please. I recently bought a battery operated Strimmer from Supreme Auctions through the I bidder site. There was no mention that the item was not working. When I received the item a couple of days later i found that it had a note inside saying that the battery charger was…
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easy jet seat prices
Easyjet has just tried to charge me a higher price for reserved seating because I booked a package holiday with them. Prices are higher for reserved seats on package holidays when compared to a flight only price. When I spoke to customer services about this they tried to tell me that there were 2 separate plans flying from…
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Carpet cleaner missing parts
My partner bought a Spot cleaner direct from the manufacturer and delivered on 24/3/25. On opening the boxes she discovered that ar least 1 part is missing and maybe 2 more as on the box, manual and website have different listed as being in the box/order. She called them but after 1 hour gave up so sent an email. So far no…
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Is it legal to charge my card again 8 months later?
I was wondering if anyone could give me any advice on this please. I bought a dress via eBay that ended up coming from China. When it arrived it didn't fit so I arranged with the seller to send it back. I had to pay all the return postage. As soon as I proved it was on the way back to them they refunded me for the dress,…
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Online order - No postage update and no contact with company?
I've been searching online for the best place to get help on this issue and have landed here. On the 1st of April I order a chef's knife for £39.99 from orient knives own website. I already own a knife from them that was bought for me as a gift, so I know the company and website are legit and reputable as well as many…
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Boiler Installation & Servicing Issues
Good evening all, We'd (my husband and I) would very much appreciate some advice please. We brought our current home in Sept 22. It had a 20+yr old oil boiler in situ which although was working, used a lot of oil & was unable to power the shower - so we looked into local trades for a new installation. We found a chap who…
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Purchased goods from Netherlands that never arrived
I purchased a pre-order product online from the Netherlands for about £800 using my debit card almost a year ago. 4 months later they sent it using FedEx but the delivery failed and they can't locate the product. The vendor has previously told me they can't process a refund until they receive the product back. FedEx are…
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Second hand car from dealership - massive repair bill consumer rights query
Dear Forum, I bought a second hand mini in Oct 2024 from a reputable, nation wide mini dealership that undertook checks of the car prior to me purchasing it. I also took out their 12 month warranty to be extra peace of mind. In addition to easily fixed issues with a radio and fan belt, I identified an easily missed but…
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Vax Gauantee
Hi guys, I bought a Vax hard floor cleaner in March 2021 with a three year warranty. Unfortunately, a pipe split from the main body to the head of the machine. Vax were very good, and replaced the machine, minus batteries, in February 2023. All good so far. Now this replacement has also had the same problem! On speaking to…
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Samsung Heat pump dryer - Repaired under warranty last week, same fault again this week
I bought a Samsung Heat Pump dryer direct from Samsung about 18 months ago. I also have a 5 year extended warranty. Last week they came out to repair the machine due it overheating. The control board was replaced and all was well until today. The exact same error has occurred, so clearly the issue was not resolved with the…
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Nike not refunding
I returned trainers to Nike via Inpost and had confirmation the shoes were delivered on the 23 March. Nike not refunded and say shoes weren’t received despite me showing them they were. I post say only Nike can raise the issue. There’s no email to send a letter to Nike just a phone number or chat app. I’ve asked the speak…
