Half price with purchase, what should my refund be please?

apshopaholic

Hi. I purchased 3 items. The third was half price when bought with the first 2. I liked the third but returned the first two. They're now trying to deduct the full price for item 3 from my refund, which was double what I paid, should I not get the full refund for the 2 items I bought at full price or are they entitled to keep the difference? 
Item 1: £19.99
Item 2: £19.99
Item 3: RRP £34.99. I paid half price £17.50. 
Returned item 1 and 2 (didn't fit). 

Should my refund be £39.98 or £22.49?

I wouldn't have wanted to pay full price of £34.99 for item 3. 

elsien

Pretty sure that a refund negates the discount because the discount was only if you bought three items.  You have returned two so you have effectively only bought one item and the discount no longer applies. 

You could check the discount terms and conditions, but I suspect that will be covered otherwise it is potentially open to abuse by other people trying to get a cheap deal. 

caprikid1

The deal was you purchase 2 and get the third half price.

You have no longer purchased 3 so why do you expect to get the third for half price.

You breached the original agreement.

I  cannot see how they are wrong ? 

born_again

So this was a buy 3 get 3rd half price offer?

So in that effect, as you only bought 1 item. You would have to pay £34.98 for that item, as you have only bought 1 item, not 3.

Total paid £64.47 So you should be refunded £27.48.

Can't have a discount on a offer, when you are no longer conforming to the offer..🤷‍♀️

hazcrew

Answer seems straightforward.

You got a discount on a third item based on buying the first 2 items.

By returning the 2 items you did not buy them so you were not entitled to the discount on the third.

 

Note: Depending on where you bought them (shop, online), what they were and why you returned them the refund could well have been discretionary in the first place.

caprikid1

What would be the point of such offers if this was possible or acceptable.

elsien

Although to be fair to be OP, the first time it happened to me I had to think about it as well.

Grumpy_chap

apshopaholic said:

Hi. I purchased 3 items. The third was half price when bought with the first 2. I liked the third but returned the first two. They're now trying to deduct the full price for item 3 from my refund, which was double what I paid, should I not get the full refund for the 2 items I bought at full price or are they entitled to keep the difference? 
Item 1: £19.99
Item 2: £19.99
Item 3: RRP £34.99. I paid half price £17.50. 
Returned item 1 and 2 (didn't fit). 

Should my refund be £39.98 or £22.49?

I wouldn't have wanted to pay full price of £34.99 for item 3. 

If I read your post correctly, you took advantage of a "Buy 2, get 3rd half price" offer.

Full price would be £20 + 20 + £35 = £75.

These offers are usually structured so that the cheapest item is the one at half price.  That would normally mean £10 + £20 + £35 = £65.

The offer has already been structured very favourably so that the OP paid £20 + £20 + £17.50 = £57.50.

Th OP has now returned the two £20 items but the supplier says the offer no longer applies so the full £35 needs to be paid for the third item.  £57.50 less £35 results in a refund of £22.50.  That does not seem to be unreasonable.

The most favourable outcome for the OP would seem to be:
(£20 / £75) + (£20 / £75) = (£35 / £75) = £75
27% + 27% + 46% = £75
Apply discount:
£15.33 + £15.33 + £26.84 = £57.50
That would be a refund of £15.33 + £15.33 = £30.66

I really can't see any way that the OP receiving a refund of £40 would be equitable to the supplier.

Arunmor

Were you chancing your arm OP? 

eskbanker

apshopaholic said:

Hi. I purchased 3 items. The third was half price when bought with the first 2. I liked the third but returned the first two. They're now trying to deduct the full price for item 3 from my refund, which was double what I paid, should I not get the full refund for the 2 items I bought at full price or are they entitled to keep the difference? 
Item 1: £19.99
Item 2: £19.99
Item 3: RRP £34.99. I paid half price £17.50. 
Returned item 1 and 2 (didn't fit). 

Should my refund be £39.98 or £22.49?

I wouldn't have wanted to pay full price of £34.99 for item 3. 

Do you still have the option of returning item 3 as well then, as that's the price you'll need to pay to keep it?

Largs

I suppose it depends on the shop.  I bought 3 items where the 3rd was free (not half price like yours) this was paint at B&Q.

2 x Dulux emulsion @ £36
1 x Polycell crack free @ £32

They take money off each item instead of showing the £32 as "free"  £22.15 off the Dulux and £9.85 off the other.  Cashier said this is incase of returns.