TK Maxx refusing return — boots caused severe pain after one wear

troubledcat

Hi everyone,

I bought a pair of boots from TK Maxx on 15th October. I only opened and wore them once, but they caused severe back, heel, and calf pain within a few hours. I’ve never had that kind of pain from footwear before, so I suspect there’s something off with their design or support.

The boots are a Chinese-manufactured product and look fine externally, but clearly not fit for purpose in my case. I tried returning them within the 28-day window (return date allowed until 12th November), but the store manager refused, saying they were “used.”

I understand that once footwear has been worn outdoors, stores can refuse on policy grounds — but I was hoping my situation might fall under “not fit for purpose” as defined by the Consumer Rights Act 2015.

I’m not sure if it’s worth escalating this further or if I simply have to accept the loss. Has anyone had a similar experience with TK Maxx or successfully challenged a refusal like this? Any advice would be much appreciated.

Thanks in advance!

Grumpy_chap

troubledcat said:

Hi everyone,

I bought a pair of boots from TK Maxx on 15th October. I only opened and wore them once, but they caused severe back, heel, and calf pain within a few hours. I’ve never had that kind of pain from footwear before, so I suspect there’s something off with their design or support.

The boots are a Chinese-manufactured product and look fine externally, but clearly not fit for purpose in my case. I tried returning them within the 28-day window (return date allowed until 12th November), but the store manager refused, saying they were “used.”

I understand that once footwear has been worn outdoors, stores can refuse on policy grounds — but I was hoping my situation might fall under “not fit for purpose” as defined by the Consumer Rights Act 2015.

I’m not sure if it’s worth escalating this further or if I simply have to accept the loss. Has anyone had a similar experience with TK Maxx or successfully challenged a refusal like this? Any advice would be much appreciated.

Thanks in advance!

Was this an in-store purchase, or online and delivery to you?