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Any dealings with All Home Repairs 24/7

Hi there

Anyone dealt with this company? I should have read the reviews before I used their services. 

Basically they locate a tradesman in your area and charge you even before the said tradesman has appeared. Also their terms and conditions are unclear. 

I have cancelled an engineer but on reading the terms and conditions afterwards it appears even if you cancel before engineer has set foot in your property you are not due a refund. 

I am challenging this as it was not explained to me before I booked their services. 

Has anybody dealt with them or has any feedback they can tell me. 

Thank you 

Comments

  • Ergates
    Ergates Posts: 3,234 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited Today at 12:58PM
    If you are, essentially, paying them to find an engineer for you, and they found an engineer for you, then the fact that you subsequently cancelled the appointment doesn't mean they've not provided the service, therefore I'm sure sure you'd be due a refund.
  • soolin
    soolin Posts: 74,512 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    It also looks like a subscription service, so check if you’ve paid up to pay a monthly sum, and cancel if necessary. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • born_again
    born_again Posts: 21,785 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Ergates said:
    If you are, essentially, paying them to find an engineer for you, and they found an engineer for you, then the fact that you subsequently cancelled the appointment doesn't mean they've not provided the service, therefore I'm sure sure you'd be due a refund.
    Do you mean NOT due a refund, if they found a engineer?
    Life in the slow lane
  • Harrigan
    Harrigan Posts: 3 Newbie
    First Post
    soolin said:
    It also looks like a subscription service, so check if you’ve paid up to pay a monthly sum, and cancel if necessary. 
    A subscription service! I don’t think this is the case. I will look again at the site. 
  • Harrigan
    Harrigan Posts: 3 Newbie
    First Post
    Ergates said:
    If you are, essentially, paying them to find an engineer for you, and they found an engineer for you, then the fact that you subsequently cancelled the appointment doesn't mean they've not provided the service, therefore I'm sure sure you'd be due a refund.
    Do you mean NOT due a refund, if they found an engineer?
    The terms and conditions are not clear plus I was not made aware at the beginning if I cancelled the workman I was still liable to pay. 
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