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John Lewis cashback offer not honoured and they deny it existed
Hello On 30 September I bought a Samsung Galaxy S10 Tablet for £599. On screen they were offering differing cashback amounts on various models. Mine had £150 cashback which then took the price down to that of the competitors I looked at. I bought via John Lewis as I have their credit card so got points and they usually…
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Twycross Zoo - Ticket Activation Issue - Rights to a refund/replacement tickets
Hi there, I have unfortunately decided that I need to write a post on here with regards to the issue I am currently having with Twycross Zoo and the lack of response I am getting from them. The purchase: I purchased 2 x Adult tickets (£40) in December 2024 where I would need to activate these by March 2025 and be able to…
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VW Finance
Hi, purchased a used VW Golf in September 2024. Did a full HPI check through the AA prior to purchase - no issues, car finance free. Two months ago, an asset recovery company arrived at my address to try to recover my vehicle on behalf of VW Finance. No prior contact from VW Finance so completely out the blue, very…
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Debenhams/Boohoo Refunds and Paypal Buyer Protection.
Hi All, hoping for some help. Sorry this is long but it will hopefully cover most questions people may ask. I am having problems getting refunds for items purchased on both Coast/Debenhams/AXParis and Goddiva/Boohoo(their own site). I purchased several different dresses from different retailers. Some dresses were being…
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Black Deer Oct25 Megatix: Cancelled within hours, fees retained
Booked & paid £90 for Sunday ticket, but gig cancelled hours later. Took 14 days to get refund of £84. OK Fees were in contract - but should they have taken original payment when cancellation less than a day later? Feels scam-ish, when they held onto money for so long......
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Why do gift cards have an expiry date?
I know the T’s & C’s say you have 12 or 24 months from activation of most cards but does anyone know why? I mean, who ever you got the card from has the Monet so why are they allowed to keep it if it is not spent by a certain time?
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New car in garage for 10 weeks
Hello all my husband has a Peugeot E 3008 GT which has been in the garage for 10 weeks with no sign of a fix. Peugeot rolled out an update for the infotainment unit which caused the unit to freeze. This prevented him from using the climate controls and other issues. He went to Evans Halshaw where the car was purchased and…
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Warranty - Refusal to fix faulty exercise bike=cash offer, what are our options?
My father purchased an exercise bike which has developed a problem 22 months into a 24 month warranty. He expected it to be fixed. They sent an engineer out, but there was a part missing, they have now said that they can't get the part and have offered a pro rater payment that is roughly 2/5th of the cost of the bike or a…
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AEG Warranty - what are my rights as a consumer
I purchased 3 AEG ex display products in June 2024 and at the time of purchase the shop advised I would have a 6 year warranty as they were "an approved supplier of AEG" Due to building work the items were not fitted until December. In January 2025 I logged an in year warranty claim as the combi microwave oven was burning…
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Refused refund
I returned a parcel to Nike via InPost earlier this year, but the refund has been refused - i've provided delivery tracking confirming it was successfully returned within the time frame and contacted InPost who've confirmed the same and opened a case with Nike. After several webchats with Nike they've now said they…
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Royal Mail say delivered but I did NOT receive my expensive Look Fantastic parcel
I work in a shared office block with a reception, Royal Mail stated my parcel had been delivered when I asked at reception (they know me very well) they said nothing had arrived for me. I looked on proof of delivery and there was a photo taken at a distance of a group of different parcels behind the reception desk no names…
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Currys & Creation
Can't find anything on this here, but know Im not alone (because they've told me!). Friday 22nd September I had a message from Currys, congratulating me on my new purchases - I hadn't made any! Then I had emails from Creation (their finance department) telling me to check my new statement online. There were two purchases…
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Consumer rights for fitted wardrobe HELP!
We had a wardrobe fitted in September 2024 however! the top filler panel was cracked and a completely different colour to the wardrobe, the light fittings were the incorrect specification and therefore not fitted, none of the glass tops for the side tables or dressing table were the right size and the measurements for the…
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Moved: Compensation offer
This discussion has been moved.
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Sold un-used phone back to Cex and they say it’s broken
Hello, I purchased a phone in store at Cex just over a month ago. I didn’t get around to using it - it was purchased as a spare phone to take to a festival. I decided I wanted to recoup some money so sent it in to sell at the grade that I bought it for. They are offering £15, stating that the phone is broken because the…
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Refund on Subscription - Help Needed
Hi I have been looking for a suitable violin teacher for my nephew. I wanted a tutor who could come and teach him at home rather than online. I found a website whereby you can choose a tutor from a 'library' of possibilities. I found only one on the site who fit the bill and was nearby. The website stated that you message…
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Moved: Parking fine recieved year after alleged incident in hospital car park
This discussion has been moved.
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Hoover/Haier Heat Pump Tumble - Safety Issue
Hi - hoping for some advice, please. We purchased the Hoover heat pump tumble drier in February 2024. in May 2025 they got in touch saying there was a safety issue, to stop using it and they’d come and fix it. This all happened within a week and all fine. We then received a text from both Hoover/Haier and the retailer…
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Made to Measure curtain and refused refund / compensation for late delivery
I am in a dispute with a well known retailer about a made to measure door curtain and tie back ordered online. I am aware of the exemption to the Consumer Contracts Regulations re bespoke items but would like to question 2 aspects please. 1) The item was delivered late, 3 days (inc Sunday) after the "will be delivered on…
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Used car warranty
My wife has just purchased a new car. The advertised price was £12195, however when we went to pay for the car, they tried to bung in a load of extras, which for me should be part of the advertised price (e.g. a charge for a full polish and vacuum, care pack, cleaning kit, etc). The full set of "extras" took the price up…
