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Household removals firm complaint & Ombudsman query
Hello. Wondering if anyone can help with a problem with a removals firm. Disastrous from start to finish, what seemed like a professional firm, for some reason, drove their van onto the lawn of the house we were leaving and carved a couple of trenches out, then put a huge welsh dresser in front of the items they had…
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How to get Builder to complete work, remedial and documentation for Building Control
Two storey home extension. One-man builder took on role of Prime Contractor. He estimated 17 week project, now at week 33 and still not complete. Nightmare. Builder has had a Skiing holiday and a Diving holiday while we have been living in purgatory. Hadn't heard from him for a couple of weeks so sent an email asking him…
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Ping Insurance taking unauthorised payments
If anyone has had insurance through Ping, especially Caravan insurance, check your emails and bank/credit card accounts. they recently sent me a renewal offer, for a policy to start 2 months after the original renewal date, of course I was not going to take them up on that as had obtained alternative insurance. Today I…
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Faulty car - small claims
Hi all, We bought a used car from a trader around 2.5 months ago. A couple of weeks after purchase, it started leaking coolant. A local garage replaced the thermostat, but the issue continued. We contacted the seller, who told us the warranty was void because another garage had worked on it. That said, he did agree to…
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quote was provided but i am billed hourly what can i do
Hi I contacted a tradesperson to refurb 2 standard rooms in my house they provided a quote of time 120hrs and cost 4000 since starting the work i have been billed weekly for hourly rates of time the invoice total to-date is now double the quoted price and over 200hrs spent and no sign of completetion, maybe 75% complete so…
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Company refusing return
I bought a swimsuit on MeetCurve last year and it was great, but having lost weight since then I needed to reorder. I did so a couple of weeks ago and the new suit came but was too small. I asked if I could return it for an exchange and they explained their return address was in New Jersey and it would cost a lot of money…
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Kia 7 year warranty
Bought car with 7,200 done service an said so it doesn’t need next service till 20,000 , I said ok , the service light came on service due in ???? Miles I called them an asked for them to book it in an said to them the TPMS IS ON AN KEEPS COMING ON NO MATER WHAT I DO , they said our earliest date is mid feb .I said can I…
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Tabeo Loan - Invisalign
Hi All, A few months ago I started Invisalign treatment however treatment has not progressed as expected and I’ve already had to have 2 re scans as the aligners have not fitted properly both times. It’s a 2 year loan paying £170 per month but I now wish I had gone with traditional braces. Is there anyway I am able to…
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Success getting DHL admin charges cancelled
I recently received a bill from DHL for £35.13 VAT, plus "clearance authorization" £25 and "duty tax receiver" £11. I didn't ask DHL to do anything, I have no contract with DHL so I pointed out that without agreement, there was no contract therefore they had no legal right to bill me for anything other than the VAT they…
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Can we be charged more than the quote?
Hello, We've recently had some issues with a contractor who was due to carry out some lawn work on our garden. We were quoted £1800 (including VAT) for relaying the lawn on both sections of our garden. We paid a £650 deposit. The contractor told me 2 days before work was due to commence that he is no longer able to get…
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Moneyclaim for 'cancellation fees' after cancelling contract - new website timeline confusion
Hi, I've been issued with a moneyclaim via HM Courts and Tribunals Civil Claims, after cancelling a contract within the 14 days cooling off period (I have already had my deposit returned via Chargeback but the company, Nationwide Renewables, is still claiming cancellation fees, which is bizarre) My specific question is…
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Free gift advertised with a spend of > £150 - Not fulfilled
Hi all Thanks in advance! I recently ordered from a website that offered a full size free gift for a spend of > £150. This was not fulfilled - long story short and many emails later, the latest response is as follows: "We’ve now been informed by our management team that this promotion officially ended in May. Apologies for…
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Removing child from nursery, no notice given
Hello, I've removed my child from nursery. The setting became unsafe, numerous legal breaches regarding lack of management, staff ratios, hygiene and more. Essentially the place is falling apart at the seams, barely any staff left and it follows an ofsted improvement notice. Ts & Cs require 8 weeks notice. Obviously I'm…
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Small Claims Question
Hi all, Last year we had some 'work' done on our property and the long and short was it was hideous, not fit for purpose and still is not complete. We initiated a discussion with the company and we were unable to receive a refund, so we initiated small claims proceedings. Fast forward, mediation didn't help so we went…
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Herschel Return Nightmare
Hi everyone, First time poster as I've run out of options. Summary: * Purchased a Coat * Bought early April 2025 (delivered a few days later) * Bought via the official Herschel website * Paid via Credit Card * The coat didn't fit and wanted to return for a refund * Had to pay postage to send back to supplier, unbeknownst…
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Amazon refund process
Hi everyone. Has anyone dealt with the Amazon refund process recently? I was hoping to get some advice on the best approach to take. I'm dealing with what seems to be an increasingly common issue of a package turning up only to find the product box inside empty. In my case it was a smartphone of about £250, a costly…
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Wrong Phone Model
My partner and I have a contract with EE that includes TV and both our phones. Our contracts had ended and we went in to look at phone upgrades. I have small hands and the size and weight of phones is beginning to give me a lot of pain in my wrist. I explained this and asked about availability for a small phone. It was…
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Debt collectors now charging me for failing to collect debt
Hello I've been trying to retrieve a debt off some neighbours who owe me £1000. I got as far a writ from the courts through Court Enforcement Services (which I paid separately for) and provided instructions when best the neighbours would be around to hand over paperwork. But they have mostly ignored my instructions. I…
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Rights re Returns
Hi all I bought a shed from Wayfair which I was advised would be delivered on the Tuesday. Tuesday morning I was told it would be delivered Wednesday. Wednesday I stayed in all day only to receive an email saying that delivery was attempted but as no-one was at home it would be delivered the following Tuesday! I contacted…
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How to complain to Amazon UK
I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time.
