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DFS sofa query
I wonder if anyone had any advise. We purchased 2 sofas from DFS Dec 2024. Delivery was April 2025. Within a week the sofas were creaking. I contact DFS and they said they needed to settle in. Within 30 days I contact them again and an engineer came out. He strengthen the frame with screws and said they dont really put…
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Car purchase - electrical problems
We purchased a 2016 car from a dealer in November. The day after we picked it up, the n/s rear indicator developed a fault, as did the parking sensors. We took the car back to the dealer and waited for a couple of hours to have it fixed. Just before Christmas the same faults appeared, but couldn't get it booked in until…
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Email scam for Airbnb vouchers via Amazon
I have stupidly fallen for a scam, and am trying to claim a refund.On Thursday 22 January 2026 I received an email from an 83 year old friend of mine, asking if I do much online shopping, so I replied that I do. Several emails subsequently arrived, asking if I could buy some Airbnb vouchers via Amazon, as she’d been…
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Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect.
Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect. I've always been comfortable buying from Argos because of their 30 returns policy. When I went to collect I had a horrible thought that it might conflict with the one I have already. I asked the girl if I can bring it back if this is…
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Wedding competion
Hi, I entered a competition on Facebook to win your wedding venue, and i got a phone call the other day to say I'd won! I can meet up with them at the place where it will be, though I've not agreed to it yet, because I'm just worried it's not real or there's a catch. It's with Bespoke weddings and events, has anyone heard…
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PIP Breast Implant compensation scam??
Hi, Just wondering if anyone can help or advise; Long story short, my wife was one of hundreds of women in the UK to have the PIP breast implants which were not fit for purpose. Several years back a case was brought against PIP and a ruling made that victims would receive financial compensation. My wife received approx…
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Amazon debit card unknown transaction
My partner had a £20 debit transaction from Amazon a week ago. I have Amazon prime and use subscribe and save service and we have deliveries for 2/2/26. On my Amazon account there is only a credit card for her as her old debit card expired 18 months ago. The £20 transaction is for her current card. There is no order for…
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Eharmony formal dispute regarding 6-month contract.
I'm in need of some advise regarding a dispute i'm filling against the dating website Eharmony. I signed up in December to their 6 month subscription plan Thinking it was a 1 month contract due to the initial layout of their subscription plan page, only to find out later that it was actually a 6 month subscription which…
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UPS, VAT, Duty… and How to Pay Three Times for the Same Thing
I feel like this should have a simple answer somewhere on the internet. Instead, every website that seems to discuss this, says the same deeply unhelpful thing: “You may be charged.” Or possibly. Or perhaps. Or toss a coin. Or stop bothering us. So I’m hoping someone here has actually done this and better still done this…
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Bought online greenhouse - not as described but started to erect
Hi, I was given a greenhouse as a present by my wife and started to erect it yesterday. My wife had ordered what was described as “grey” and the website showed a very very dark grey greenhouse. My wife was very keen on this colour to match our garden fence and gravel.. I put the greenhouse up yesterday and after work she…
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British airways refunded one of our flights without notifying us. Help!
My partner and I have been saving for three years for a trip of a lifetime to Japan. We chose British airways as they fit best our values (less CO2 emissions, direct flight etc.). We paid additionally for selected seats and chose our seats at time of booking. A couple of weeks later, my partner remarked that he'd received…
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Consumer Rights Act - Medical devices excluded?
Looking for some advice. I'm assisting a friend who has purchased a CPAP machine from a shop in London. I have a basic, but not exhaustive knowledge of consumer rights. The machine (which cost the best part of £1500) developed a fault within 2 months. Initially the company were responding to emails, but are now trying to…
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Missold Static Caravan
Hello, I am after some advice if possible. Last year I had to hand back my static caravan to the Finance Company. The reason I could no longer afford the increasing pitch fees which over 3 years went from £3k to over £6k. Then on top of that the depreciation of the caravan which I bought for £48k but was only offered £18k…
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MSE News: Buy now, pay later rules finalised – but key protections won't take force until summer
Long-awaited rules to protect the 11 million shoppers who use buy now, pay later (BNPL) have been finalised and will take force from 15 July, the financial regulator has confirmed. However, you should be very careful taking out these agreements in the meantime as you won't be covered – here's all you need to know… Read the…
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Cotswold Company Trundle Bed Frame cracked
Hi all, I bought a trundle bed from the Cotswold Company in 2020. The frame has cracked and the crack is getting worse. On their website, they offer a 15 year guarantee but have stated that it only applies to items purchased after February 2023. Is there anything I can do? I don't have the money to replace the bed. Thanks
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Mobility Scooter - Not Mobile - Repair Store Gone No Contact
»»» I have ADHD and Aspergers, and can't summerise without help - so here's the Summary AND the original version, for more context if needed. ««« ~~~~~~~~~~~~~~~~ SUMMARY: A Mobility Scooter was bought on 22nd Jan 2025, but developed a fault in late October 2025. Returned to Seller (reputible shop), at 9am on 13th December…
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Faulty Mobile Phone
Hello All, I'm after a bit of advice in regards to a new mobile phone, that has been faulty since purchase. The purchase was made directly with the manufacturer - Motorola in this case. I raised a support ticket with Motorola within 30 days advising them of the faulty device. Whilst this would have given me the opportunity…
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Age of warranty replacement item
I purchased an electrical item direct from the manufacturer on 13/8/2025 and it recently developed a fault so I contacted them last week under warranty. They have now sent me a replacement item but I am a little disappointed as it is a refurbished unit with a manufacture date of March 2023, whereas my original unit had a…
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Damaged Kitchen - Purchased from and online DIY Kitchens
Good Evening all I have recently purchased a kitchen from a online kitchen provider, everything was fine until the kitchen arrived. The delivery drivers started by dropping two of the units. Then when it came to unboxing them there were damages. There are:Dismantled items that arrived with large gaps and not packaged…
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Another used car query
Hello all Just looking for an answer on if this is something I can persue or something I just have to suck up. I will give bullet points but if you need more information then I am happy to provide. Purchased used (2022) car from dealership online 29/11/2025 Car was delivered to me 4/12/2025 with MOT dated 19/11/2025 I…
