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Rejecting a faulty Cazoo vehicle with Finance company now Cazoo have gone bust
Morning Everyone I would imagine there are a lot of people in the same boat? For this post I will keep it brief and factual. This year 22/01 I purchased a vehicle from Cazoo with Finance from their mandatory broker that ended up to be Alphera. Within the first 2 weeks I had 2 faults on the vehicle, at this point I should…
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Evri failed delivery
Hi, I sent a parcel abroad in November last year. The parcel was never delivered and was declared lost. I've been trying to get a full compensation. They've asked me for the following: Parcel contents<br>Packaging details<br>Delivery address<br>Delivery postcode<br>Selling price/value<br>Postage cost<br>eBay item number…
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Blown windows fitted by previous owner less that 1 year ago
Hi everyone, I've had a read through the forums but haven't quite found the answer to my question. We recently moved into our new house and have found 2 panes of the bifold doors at the rear of the house, and one in the door of a juliet balcony have blown. According to the Assure certificate we have they were fitted in May…
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Declined Section 75
Hi. So i payed a deposit to have 9 windows fitted custom colour in January. After paying a deposit i was told in the shop i would receive an appointment week after to measure the windows again and go over final adjustments, io have an invoice which reflects this. I then contacted the receptionist about 6 times to find out…
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We are Swim - refund policy
We are Swim - the swimming company linked to Rebecca Adlington and Mark Foster, have a clause in their terms and conditions which requires customers to request a refund within 30 days of a cancelled lesson. I’m a bit baffled by this since they are the ones cancelling the lessons and so they clearly know about it. In my…
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Refund for Disturbed Night Due to Faulty Fire Alarm?
Good Evening, Fellow Fourmites During my recent hotel stay, the fire alarm went off repeatedly throughout the night, making it impossible for me to get any sleep. As someone with autism, I find loud noises, especially alarms, particularly distressing, so this experience was incredibly overwhelming. The frequent…
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Company wont refund
I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately…
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Travel Centre Booking Error
Hi, would really appreciate some help here. We booked a package through Travel Centre 6 months ago. Prior to agreement of the itinerary and price, there were multiple quotes provided, and one was settled on and agreed, for which a deposit was made with payments instalments since. Earlier in the month travel centre came…
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SAD FART Headphones
Hi! My query centres around Martin's acronym for consumer rights: I bought a £200 pair of 'Lime green TMA-1 DJ headphones beatport edition' in 2013 for occasional home DJing. They’ve been stored in ideal conditions—inside their zipped pouch, inside a DJ carry case for most of their life. The last time I used them was in…
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Faulty car… help
Hi, so I got a car on finance May 2023 a Ford focus (wet belt) car engine went bang in October 2024 and finance was terminated in December (the 2 year one where it’s better for me) but I still owe for the outstanding balance till the 2 year mark, £4,900… when it went bang I didn’t think tbh about section 75 or the fact I…
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Sainsburys Online Food Shop Issue
I ordered an online grocery shop yesterday via Sainburys, which has turned into a headache today. Me and my partner live in a rural location and didn't have access to our car over the weekend. The food shop originally came to £47, and included a £12 'dining for 2' meal offer, with main, sides, desert and wine. The wheels…
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MSE News: School payments card provider sQuid agrees to drop £10 refund fees
sQuid, a provider of cashless payments for school meals, trips and other expenses, has agreed to stop charging parents £10 fees to get their own money back after it decided to withdraw its services from the UK. Read the full story: 'School payments card provider sQuid agrees to drop £10 refund fees' If you haven’t…
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Being Asked to Return Items to Aisa
Hi, I purchased some clothing online from Harpers of London. The items are of very poor quality so I want to return them for a refund. After a string of emails, they said I must return them to their distributors in Asia, although they have not yet provided an address. Can the company insist on the return of the items to…
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Right to Have Personal Data Deleted
Does anyone know what rights a commercial business might have to retain a customer's personal data given and how long the business might claim for retaining personal data? Given: 1) the business is not involved in financial services2) there is no contract or agreement between the customer and the business3) the goods…
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Business sharing my personal data to other businesses
Good morning, Looking for some advice. I’ve had a business email me to say that they’ve spoken to other “small businesses” about me to see if I have made any missing item claims with anyone else. I haven’t even made a claim with this business, I was missing an item which I said to them about and then asked me to provide…
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Currys appalling Customer Service!!!!!!!!!!!!!!
We recently purchased a Webcam from Currys Online. When it arrived, the Webcam in the box was a cheaper model than that advertised on the box. We sent Currys a short, clear email giving both S/N of the Box and the Webcam inside, supported by very clear Pictures of both. I wish I could post those Pics here. Model on box :…
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Small Claims Court guide
Small Claims Court Guide guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Faulty IRobot Rights
I purchased an IRobot Essential robot vacuum on debit card in August. It was working fine until it fell down the stairs at the end of February. It has sensors which are meant to prevent it doing so. It didn't seem damaged but as it was under warranty and I was concerned the same would happen again, I reported it to IRobot…
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What can I do? Wrong delivery and being hassled.
Sorry - long text, but I would appreciate your advice and what happened if anyone else has been in this position? After numerous calls and hassle with my mobile phone company (O2) to get roaming on one of our households mobiles, O2 was supposed to send me my updated contract details via DPD yesterday. The parcel arrived…
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Denzel at Zenith Motor Company/CA Autobank car finance
Hello, I’m looking for some advice, please. My nephew entered into a 4-year PCP agreement on a car from Zenith Motor Company after seeing an ad on Instagram and communicating via WhatsApp. Just three months into the contract, the car required £750 of repairs to be roadworthy, which the dealership agreed to cover. At 10…
