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Car Dealer
Hi there. The other month I went to view a Car at a local Dealer with the view to buying (finance was sorted) and to test drive. Got to Garage as arranged. Car had moved from front of Forecourt to the side ready. Car Dealer son was there as he was away although he'd been messaging and ringing. Son went to get the Keys…
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Distance purchase of a car
This is just hypothetical. I have bought and paid for a new car entirely without setting foot on the dealer’s premises. The car has been registered in my name, but I have not picked it up yet. If I decide I don’t want it after all, can I use the 14 day cooling off period and simply cancel the contract without picking up…
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Uber eats service
Recently ordered food from a fast food restaurant app who used Uber Eats to deliver the food On arrival the food was completely cold so I contacted Uber eats who said that as it came within their set delivery time this was considered acceptable and so no help or refund would be granted . How is it considered acceptable to…
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Amazon Marketplace Rights
Hi, I brought a coat from Anazon site but apparently not direct from them. The Size is not correct so I went to try and return it and it says its not eligible under their scheme and I need to contact seller, what are my rights. It was delivered on the 28th of December so is etoll within 14 day distance selling period. Can…
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Evri lost or stolen parcel
I returned a parcel to a store in London via Evri as required by the seller. The parcel was collected on 1/12 and Evri attempted to deliver the parcel to a store in London on 6/12. They took a photo of the shop which was open and had customers inside but said they could not deliver and would try again. Needless to say the…
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Poor workmanship re: new boiler and poor customer service
Hi So for the government scheme for where elderly get a new boiler done via a government grant. The contractor has come in and installed a boiler and done various other jobs. There are problems with the other jobs. I have arranged for the builder to give a time to come visit the property to resolve the matter but he cannot…
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Frustrated contract?
I contracted to buy a new MG S5 from a fairly large dealership. The price agreed was about 70% of list price, as the manufacturers are subsidising sales for cars registered this quarter. The dealer took a deposit, and generally acted in a way to signify that they had accepted my order. They have now (several days later)…
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Sales
Hi, I bought something online on Boxing Day for £27.99, I specifically waited until after Xmas to see if I could get it cheaper, I did click and collect, I got a notice to say the order had been cancelled. I contacted customer service who told me the warehouse had cancelled it because there is no stock. I queried why…
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Company refusing return/ refund
Seasons greetings all my other half purchased some clothing from one of those pop up ads on Facebook .. when the three dresses arrived they were too tight across the chest, so we messaged the company asking to exchange for a larger size. Surprisingly, they answered quickly, saying they would send the replacements and we…
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Bought items from a dodgy website pretending to be in the UK...
Hello. I need help/advise as my mum has purchased a product from a dodgy website. My mum was looking at red light therapy masks online. She googled something like 'best red light therapy masks to buy' and it came up with a website that appeared to be a beauty blog. It seemed legit, ranking the different products with pros…
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Currys return of a heated blanket
Bought a heated blanket from them online in March. Its just failed and according to manual is the heating element and needs a repair. Took it in store hoping they'd just give a replacement if they had one. They said they can only do a repair, which is fine according to our rights. I said, which they agreed, that they'll…
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CEX Sold me a Fake iPhone and will likely refuse a refund.
This is the phone .. https://ibb.co/9kQbXDs9 I went in there on Friday the 19th intending to buy the 2TB iPhone 17 Pro Max they had on display and I asked the staff member if they still had it as it wasn't on the shelf. He went and got it out of the window display and let me have a look at it but explained it had no charge…
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Moneyclaim
Hi everyone, I've issued a moneyclaim to a rogue builder who conned me out of a lot of money. In the first hearing, the court had set the deadlines for evidence to be provided, witness statements etc. However, I've forgotten to add something - a schedule of payments to show the losses. The deadline has passed but the court…
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Used washing machine fully broken down in 3 months, company refusing CRA2015
I purchased a machine from renew2u for £200, from their ebay page and within the first 3 months is fully broke down. This is the stupid part on my end and i know it's diminished my chance of getting money back, i opened a paypal claim and after they stated to me they wouldnt do anything with repairing the machine while the…
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Dr Franks refusing refund
Hi, So I ordered from here on a 1 off order which I received no issues. 2 and a half month later a second payment was charged to my credit card of £250. I questioned the charge and was told it was my monthly subscription, I advised I hadn't got a monthly subscription and asked for a refund. They told me I had signed up to…
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Argos cancelled our order
We have ordered an item from Argos at reduced price in sale. Argos accepted our order and we were told that item will be ready for collection on 28/12/25. But yesterday we got an email saying that they cancelled our order as there was an issues on their side and they said they have refunded us and asking us to reorder if…
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Amazon
I was wondering if someone might be able to help? I am really disappointed with Amazon - today when looking on my account I am realised that they been charging me monthly for nearly 2 years for Amazon Kindle unlimited - I did not even realised I was signed up to this as have never used this service- I think originally I…
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Advice on CRA car rejection and insurance write-off
Hi all, I’d
appreciate some advice. I’m in England and dealing with a used-car dispute
under the Consumer Rights Act, now complicated by vandalism and a potential
insurance write-off. I bought
a used car recently. Within hours of collection, it produced heavy white smoke
from the exhaust. I raised this promptly in writing…
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Phone missing from box
Hi All My son ordered a reconditioned phone via Amazon for a Christmas present. It arrived today, my youngest son signed for it. Opened the bag to check the contents and found the inner bag ripped and the box inside the inner bag opened. Charger was in the box but no phone. Son paid on his American Express card. What can…
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Bank conduct advice needed please!
Hi there, I'm desperately seeking some peer out professional advice please. In nutshell, I was scammed out of a substantial amount of money from a cash isa that I set up through a bank promoted on this site. They have refused to reimburse me and I have made a complaint. I've been so distressed about this and reached out…
