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Distance Selling Regulations - Re: refund of sale items
I have recently purchased two sale items from a UK based online clothing store. A pair of trousers that didn’t fit and secondly a same smaller pair that I changed my mind about keeping before it arrived. I returned them immediately within the first week of receiving them both and requested a refund to the original method…
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When does FCA regulate?
Not sure this is the correct board, but here goes. If I purchase a subscription to a company & it costs £3k, I have the opportunity to pay it up via direct debit over a number of months. On first DD my subscription is active. Does this constitute credit, would the company have to register with FCA & would the FCA be the…
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Candy Washing Machine - 13 months old
Hi folks, I’ve had my Candy washing machine develop a fault after 13 months of use - delivered end-June 24. I purchased from AO and used PayPal Pay in 3. Looking online it appears warranty is only for a year and thereafter is parts only. Im wondering if I have any recourse through the consumer rights act to argue for a…
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Identity theft - what rights do I have to orders made in my name
Hello everyone, I received a letter this morning from a company I'd never heard of saying my order had been cancelled. I assumed that someone had used my details to create an account and must have used a different address for the delivery address on the order. I rang the company (JD Williams clothing) to get that…
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B&Q insists refund of online purchase made using gift vouchers in the form of credit note
Hello I've seen similar questions being asked but nothing directly addressing my situation so am hoping you can offer me advice. I used a B&Q gift voucher to make a purchase online. I then returned the item under the Distance Selling Regulations within the 14 day cooling off period. B&Q insisted that my refund be in the…
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Amazon took package away requiring OTP but I was in
I ordered a few items on Amazon and one of the items required an OTP as a high value item. I have the OTP. I am in the house and it's a very small house, and the driver would have had to walk (tip toe!) past the window and would have seen me at the window working. He left the package that didn't required an OTP at the back…
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Builder Disappeared
Hi Looking for some advice on where to take this next: We're looking for some paving works to be done in our garden, one of the guys who came out to look emailed us across a full quote, cost breakdown, start date After we had a few other quotes we decided to go ahead with this particularly guy and ended up paying some…
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Facebook unwarranted charges to debit card
Wondering if anyone can help in my fight against Facebook/NatWest in getting a very small refund on charges via Google Pay. Last month I received two charges to my personal bank account from Facebook ads (just under £15 in total). I don't have Facebook/Meta payments connected to this bank account in any way, and the only…
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Someone gave HMRC our address
Hello. Thanks in advance for any help that can be given on this: a year ago we received a letter addressed to someone we don't even know who has given our address to HMRC. It was just a normal letter but we still reported that we do not know this individual, he does not live here and we want him removed from our address.…
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Being charged by British Gas 4 yrs after moving house
Please no judgement. So, as the title, I moved house 4yrs ago, and apparently didn't cancel the British Gas direct debit. I realised I was being direct debitted by British Gas, but I hadn't twigged that we were paying gas and electricity from another supplier. I've written to the help centre to check what I'm being billed…
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Motorola refusing to repair a faulty Razr 40 Ultra screen under warranty
Back in May my OH's Motorola Razr 40 Ultra developed a black line across the screen at the point where the screen folded. I ran my finger down the screen and it became obvious that the factory fitted screen protector had split at that point. I removed the screen protector (thinking it would be simple to replace) but the…
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ZARA - where is my refund?
Ordered online on 06 June. Returned via Evri on 16 June so well within their 30 day return period. Have been in touch four times now via their "Chat" option which is the only way to contact them. A bot who may or may not put you in touch with an agent. The agent may or may not reply and may leave you hanging on or just cut…
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How to cancel Tastecard membership?
I have a Tastecard membership which I have never used, so want to cancel it before it auto-renews next week. The cancellation page on the Tastecard website simply directs you to the app to perform a cancellation, but there is no cancellation option in the (Android) app. There's a "Manage Subscription" option, but it's…
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Vita Di Palma – Has Anyone Actually Got a Refund?
Hi all, I’m hoping someone here can offer advice or insight. I recently placed an order with Vita Di Palma for three dresses totalling £98.86, which was debited from my account on 1st July 2025. I didn’t receive any order confirmation, tracking info, or receipt at the time of purchase, and only received updates once I…
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Samsungs abismal support!
First dialog with Samsung customer support Thank you for choosing Samsung Live Chat. We will connect you to an expert shortly.9:18 PMHello! Welcome to Samsung Support! My name is Bobby. Please allow me a few moments to read through your enquiry. I’m sorry to know that. You’ve done the right thing to contact us. I’ll be…
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Mobile Deals UK on Ebay - warranty claim
I'd be grateful for a steer on next steps and rights please. I bought my daughter an iPhone 13 from Mobile Deals UK on Ebay, one of the recommended refurbished mobile phone sellers on MSE. This was December 2024. Six months on and the phone has been glitch for a few weeks, microphone not working, then randomly restarting,…
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Advice on getting a legitimate no win no fee solicitor=
Is there a right way to find a legitimate no win no fee solicitor? The reason why I ask is because I tried one firm a while ago, called them up, gave them all my details, confirmed that I would not be charged. All seemed well, but a mere 2 weeks into the case they had billed me for nearly £2000 in costs! This was before…
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Scam alert for Verona-Amour London
Hope this is in the right place. Just to share that Verona-Amour London , advertising probably AI generated photos of lovely clothes on Instagram and Facebook is actually selling total knock offs from China. Ordered two dresses which are so 'not as described' , it's ridiculous. But the company offers free returns to a…
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DFS Sofa – Refund Refused Within 30 Days? Need Help
Hi all, I bought a sofa from DFS, delivered on 29th May 2025, and I’ve already had problems. It’s just not holding up. After only a few days, it started showing bottom indentations, the arms were going flat, and it generally didn’t look like a brand-new sofa at all. I went into the store 4 days later (1st June) and spoke…
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Peabody Housing Association
I represent an elderly relative who is a Leaseholder of a retirement flat, the Freehold of which is managed by Peabody Housing Association. Peabody's on-going conduct and failure to provide financial information is giving us great concern regarding their solvency. Does anybody else have concerns of a similar nature.
